CN110322218A - Intelligent society insurance business operation and monitoring method and system - Google Patents
Intelligent society insurance business operation and monitoring method and system Download PDFInfo
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Abstract
The present disclosure proposes intelligent society insurance business operation and monitoring method and systems, actively extract the service operation data of social security operation system, social security service system；The data of extraction are converted and stored according to agreement data structure；Service operation data is read, business diagnosis is carried out, monitors business handling situation in real time, timely early warning exceeds the time limit, violation business, quantifies mechanism, department, personnel performance；Business diagnosis data are intuitively shown in graphical form.Can real-time early warning in violation of rules and regulations and doubtful violation business, exceed the time limit and the business that will exceed the time limit, monitoring examines full dose, monitoring channel is more, and business all-transparent can improve social security department's management and service level comprehensively without dead angle.
Description
Technical field
This disclosure relates to social insurance regulation technique field, more particularly to intelligent society insurance business operation and monitoring method
And system.
Background technique
In recent years, social benefit undertakings are fast-developing, and the social security system for covering the whole people is established substantially, social insurance industry
The be engaged in insured crowd being related to, type of service, process quantity, fund flows sharply increase, and business risk is consequently increased, existing
Regulatory measure covering surface is narrow, monitoring capacity is weak, supervisory efficiency is low, there is an urgent need to multi-angle, by all kinds of means, overall process in advance, thing
In, subsequent social insurance service operation monitoring device, ensure social insurance sustainable development.
Inventor has found under study for action, in existing document, in patent [201810083875.0], provides a kind of enterprise
SAP data observation system, characterized in that supervise module, data input module, data processing module, data comparison including data
Module, Data Integration module, data memory module, data outputting module, the end PC and mobile terminal, wherein data supervise module with
Data input module is connect with data processing module, data processing module and data comparison module and data outputting module, number
Connect according to contrast module with Data Integration module, data memory module is connect with Data Integration module, the end PC and mobile terminal with
Data outputting module connection, data processing module includes data extracting unit, data sorting unit and data sequencing unit.It is above-mentioned
Enterprise SAP data observation system can integrate data, the convenient extraction to data, and can compare to data,
The difference of data can be found in time, to be more advantageous to management of the people to data.
In patent [200810192914.7], a kind of financial service monitoring method and system are disclosed, characterized in that packet
Include: standard agreement collector obtains the system monitoring data in the goal systems of monitoring for the agreement by standard, and will be
System monitoring data is sent to data collection agent；At least one data collection agent, for turning the format of system monitoring data
After being changed to the data format that acquisition engine server can be identified and be managed, acquisition engine server is sent it to；Acquisition engine
Server after being handled system monitoring data, is saved in historical data base, and base for receiving system monitoring data
Troubleshooting is carried out in system monitoring data, data request service is provided.Above-mentioned financial service monitoring system passes through centralization
Monitoring data is handled, a large amount of monitor control index in energy sufficiently processing business system, to quickly isolate, diagnosing, give warning in advance failure
Efficient, accurate means are provided.
Social insurance business situation is more, is related to various rolls type, and for different crowd, the policy ginseng of different situations
Number, operation flow are different, are highly professional a kind of business services.Above-mentioned patent is concentrated mainly on the row such as bank, enterprise
Industry application, to various people, business, policy, the real time monitoring of situation, early warning, supervisor, in terms of do not adapt to
The requirement of social insurance business complexity, monitors not in conjunction with operation flow, cannot refine to service link, the post of each business
On personnel, monitoring information shows in the form of a single；In addition, can not service-oriented object progress queries service, be not able to satisfy society
It can the open and clear demand of insurance business.
Summary of the invention
The purpose of this specification embodiment is to provide intelligent society insurance business operation and monitoring method, by all kinds of means, polygonal
Degree, overall process monitor social insurance service operation situation in real time, and monitoring analysis data visualization are shown, facilitate supervision decision
Personnel check social insurance service operation situation, meanwhile, service-oriented object provides social insurance business working progress queries clothes
Business, it is ensured that social security insurance business is open and clear.
This specification embodiment provides intelligent society insurance business operation and monitoring method, real by the following technical programs
It is existing:
Include:
Actively extract the service operation data of social security operation system, social security service system；
The data of extraction are converted and stored according to agreement data structure；
Service operation data to be read, monitors business handling situation in real time, timely early warning exceeds the time limit, violation business, quantization mechanism,
Department, personnel performance；
Business diagnosis data are intuitively shown in graphical form.
Another embodiment of this specification provides intelligent society insurance business operation monitoring system, by the following technical programs
It realizes:
Include:
Social insurance service operation monitoring server, is configured as: actively extracting social security operation system, social security service system
Service operation data；
The data of extraction are converted and stored according to agreement data structure；
Service operation data to be read, monitors business handling situation in real time, timely early warning exceeds the time limit, violation business, quantization mechanism,
Department, personnel performance；
Business diagnosis data are intuitively shown in graphical form；
Service operation monitoring data library, the data after storage social insurance service operation monitoring server conversion；
Social insurance service operation monitor terminal, is configured as: receiving inquiry instruction and supervises social insurance service operation
The data that control server is transferred from database are shown.
Compared with prior art, the beneficial effect of the disclosure is:
The disclosure passes through acquires social insurance business datum in real time, social insurance business is declared, preliminary hearing, accepts, audit,
Examine, appropriate etc. service links in real time, complete monitoring, monitoring covering social insurance whole operation flow and services channels, refinement
To each service object and social security institution staff, can real-time early warning in violation of rules and regulations and doubtful violation business, exceed the time limit and will surpass
Phase business, monitoring examine full dose without dead angle, and monitoring channel is more, business all-transparent, can improve social security department's management comprehensively
And service level.
Detailed description of the invention
The Figure of description for constituting a part of this disclosure is used to provide further understanding of the disclosure, and the disclosure is shown
Meaning property embodiment and its explanation do not constitute the improper restriction to the disclosure for explaining the disclosure.
Fig. 1 is a kind of intelligent society insurance business operation monitoring system block diagram of embodiment of the present disclosure；
Fig. 2 is the intelligent society insurance business running monitor device flow chart of embodiment of the present disclosure；
Fig. 3 is the social insurance service operation monitor terminal interactive operation flow chart of embodiment of the present disclosure.
Specific embodiment
It is noted that following detailed description is all illustrative, it is intended to provide further instruction to the disclosure.Unless another
It indicates, all technical and scientific terms used herein has usual with disclosure person of an ordinary skill in the technical field
The identical meanings of understanding.
It should be noted that term used herein above is merely to describe specific embodiment, and be not intended to restricted root
According to the illustrative embodiments of the disclosure.As used herein, unless the context clearly indicates otherwise, otherwise singular
Also it is intended to include plural form, additionally, it should be understood that, when in the present specification using term "comprising" and/or " packet
Include " when, indicate existing characteristics, step, operation, device, component and/or their combination.
Examples of implementation one
As shown in Figure 1, intelligent society insurance business operation monitoring system, comprising: social insurance service operation monitoring service
Device 10, service operation monitoring data library 20, social insurance service operation monitor terminal 30.
Social insurance service operation monitoring server, for extracting social insurance operation system, public service system in real time
In service handling information, business handling information, Workflow messages, while social security business datum being cleaned, is converted, it is right
Social security service operation situation is analyzed, and analysis result is passed to social security service operation monitor terminal.
Service operation monitoring data library, for storing supervision regular data, performance regular data, operation flow data, industry
Business operation data, business diagnosis data, the acquisition of support data, data analyze work.
Social insurance service operation monitor terminal for showing service operation monitoring content, while will use asking for object
Information is asked to be transmitted to social insurance service operation monitoring server.
The social insurance service operation monitoring server 10, including data acquisition module 101, data processing module 102,
Monitoring analysis module 103, visual analyzing module 104 and terminal adapter module 105, the monitoring analysis module 103 include
Operating analysis module 1031, warning module 1032, supervisor module 1033, performance evaluation module 1034.
Data acquisition module 101, for monitoring social insurance operation system and social insurance service system service operation number
According to, capture incremental data, and store to service operation monitoring data library, support more kinds of Oracle, DB2, MySQL, SQLServer
Source database supports middle database, XML data exchanged form.
Data processing module 102 transports business for integrating, cleaning the social security business datum of data acquisition module acquisition
Row data are converted to the data format of monitoring analysis module agreement.
Monitoring analysis module 103 monitors social security service operation situation in real time, in time in advance for analyzing social security business datum
Alert abnormal traffic, objective evaluation performance situation.
Operating analysis module 1031, for carrying out statistical packet according to data of the supervision rule to processing, comprehensive statistics is divided
Group analysis, comparative analysis, association analysis, violation and doubtful unlawful practice, time-out in instant screening social insurance business and i.e.
By overtime business.
Warning module 1032 judges automatically business fortune for supervising index according to timeliness, content, process, charge, clean government etc.
Market condition is not inconsistent social insurance business time-out, suspension, list and material and requirement, abnormal, throwing of charging based on rule is supervised
It tells etc. that abnormal conditions generate warning information, is issued warning signal in abnormal traffic node, pass through yellow or red early warning mark master
It is dynamic to remind.
Module 1033 is supervised and manage, for pressing, supervising and manage time-out and i.e. by overtime business, and continues to track business processing situation,
It supervises and manage result and is passed to performance evaluation module.
Performance evaluation module 1034, for being quantified based on performance rule to examination main body, main body business handling situation
Analysis obtains social security mechanism, department, person works' task quantity, handles ability and service quality.
Visual analyzing module 104, for business diagnosis data to be sliced, stripping and slicing, are rotated, are drilled through, perspective processing,
It interacts formula in graphical form intuitively to show, the chart includes histogram, line chart, scatter plot, area-graph, pie chart, ring
Shape figure, percentage progress bar figure, table, map, thermodynamic chart.
Terminal adapter module 105, for visual analyzing result is a variety of in large-size screen monitors terminal, PC terminal, mobile terminal
Terminal display.
Service operation monitoring data library 20, comprising: supervision regular data 201, performance regular data 202, Business Stream number of passes
According to 203, service operation data 204, business diagnosis data 205.
Supervise regular data 201, including time limit exception rules, time limit early warning rule, process exception rules, link rule extremely
Then, quality rule is handled.
Performance regular data 202, including examination main body, examination mode, performance assessment criteria, index weights, assessment rule.
Operation flow data 203, including backlog information, link information, process starting point information, process end information, process
Branch.Data acquisition module is based on operation flow data information acquisition service operation data.
Service operation data 204, including business bid message, accept information, preliminary hearing information, processing information, correction inform
Information, correction accept information, finish information, handler's information.Link section of the service operation data in each social security item process
Point acquisition, for data processing module and operating analysis module application.
Business diagnosis data 205, including business time consuming analysis information, abnormal end procedure information, business handling quality letter
Breath, performance information.Operating analysis module analyzes service operation data according to monitoring rules, performance rule, obtains business
Time-consuming, abnormal end situation, business handling quality, overall efficiency situation.
Social insurance service operation monitor terminal, on a variety of monitor terminals to use object show social security business fortune
Row monitoring information is connect with social insurance service operation monitoring server, and transmission is asked using the operation that object carries out at the terminal
The data that social insurance service operation monitoring server of summing returns are completed to take using object and the monitoring of social insurance service operation
Interactive operation between business device, including controller module, monitoring large-size screen monitors terminal, PC terminal, mobile terminal and progress queries module.
Social insurance service operation monitor terminal 30, comprising: controller module 301, monitoring large-size screen monitors terminal 302, PC terminal
303, mobile terminal 304 and progress queries module 305.
Controller module 301, for receiving the operational order information in terminal using object to chart, to social insurance industry
Business operation monitoring server sends data request information, and receives the data of social insurance service operation monitoring server return,
To using object to show.
Large-size screen monitors terminal 302 is monitored, for receiving VGA, HDMI, DVI signal, shows social insurance service operation monitoring letter
Breath, including mosaic screen and TV.
PC terminal 303, for by built-in browser to use object show social insurance service operation monitoring information.
Mobile terminal 304, for built-in browser or installation APP by way of, to use object show social insurance
Service operation monitoring information, compatible IOS, Android operation system, including mobile phone terminal and the end PAD.
Progress queries module 305 is looked into for receiving working progress of the service object in all kinds of services channels of social insurance
Request is ask, is connect with social insurance service operation monitoring server, is obtained and return to working progress msg.
The social insurance service operation monitoring server of embodiment of the present disclosure is used to provide the information content of monitor terminal,
Social insurance operation system and social insurance service system are accessed by interface security, service handling information is obtained, handles information
Deng, while data processing, monitoring analysis, visual presentation and terminal adapting function being provided；Service operation monitoring data library is used for
Recording supervisory regular data, service operation data, business diagnosis data etc.；Social insurance service operation monitor terminal is for showing
Service operation monitoring content, including controller, monitoring large-size screen monitors terminal, PC terminal, mobile terminal and progress queries.This system can be real
When, the intuitive overall operation situation for showing social security mechanism and handling services, effective guarantee social insurance business is open and clear, clothes
Business is efficient in time.
Examples of implementation two
Referring to shown in attached drawing 2,3, the working method of intelligent society insurance business operation monitoring system the following steps are included:
Step 401: the data acquisition module 101 of social insurance service operation monitoring server 10 monitors social security business system
System, social security service system data situation, actively extract service operation data；
Step 402: the data processing module 102 of social insurance service operation monitoring server 10 is by data acquisition module
101 data extracted are converted to the data that monitoring analysis module 103 is capable of handling according to agreement data structure, store to society and protect
Dangerous service operation monitoring data library 20；
Step 403: the monitoring analysis module 103 of social insurance service operation monitoring server 10 reads service operation number
According to monitoring business handling situation in real time, timely early warning exceeds the time limit, violation business, quantifies mechanism, department, personnel performance；
Step 404: the visual analyzing module 104 of social insurance service operation monitoring server 10 is by business diagnosis data
It is intuitive in graphical form to show, pass through the adaptive large-size screen monitors terminal 302 of terminal adaptation module 105, PC terminal 303, mobile terminal 304
A variety of social insurance service operation monitor terminals；
Step 405: interacting formula in social insurance service operation monitor terminal 30 using object and operate, obtain society and protect
Dangerous service operation monitoring information.
As shown in figure 3, social insurance service operation monitor terminal interactive operation method the following steps are included:
Step 501: the controller module 301 of social insurance service operation monitor terminal 30 initializes, with social insurance industry
Business operation monitoring server 10 connects；
Step 502: controller module receive large-size screen monitors terminal 302, PC terminal 303, on mobile terminal 304 using object to figure
The operational order of table；
Step 503: controller module 301 sends data request information to social insurance service operation monitoring server 10；
Step 504: social insurance service operation monitoring server 10 receives 301 solicited message of controller module, in society
Required data are inquired in insurance business operation data library 20, and are returned；
Step 505: the data that the reception social insurance service operation monitoring server 10 of controller module 301 returns, and to
It is shown using object.
It is understood that in the description of this specification, reference term " embodiment ", " another embodiment ", " other
The description of embodiment " or " first embodiment~N embodiment " etc. means specific spy described in conjunction with this embodiment or example
Sign, structure, material or feature are included at least one embodiment or example of the invention.In the present specification, to above-mentioned
The schematic representation of term may not refer to the same embodiment or example.Moreover, the specific features of description, structure, material
Person's feature can be combined in any suitable manner in any one or more of the embodiments or examples.
The foregoing is merely preferred embodiment of the present disclosure, are not limited to the disclosure, for the skill of this field
For art personnel, the disclosure can have various modifications and variations.It is all within the spirit and principle of the disclosure, it is made any to repair
Change, equivalent replacement, improvement etc., should be included within the protection scope of the disclosure.
Claims (10)
1. intelligent society insurance business operation and monitoring method, characterized in that include:
Actively extract the service operation data of social security operation system, social security service system；
The data of extraction are converted and stored according to agreement data structure；
Service operation data to be read, business diagnosis is carried out, monitors business handling situation in real time, timely early warning exceeds the time limit, violation business,
Quantify mechanism, department, personnel performance；
Business diagnosis data are intuitively shown in graphical form.
2. intelligent society insurance business operation and monitoring method as described in claim 1, characterized in that by business diagnosis data with
When diagrammatic form is intuitively shown, business diagnosis data are sliced, stripping and slicing, rotates, drill through, perspective processing, in graphical form
Formula is interacted intuitively to show.
3. intelligent society insurance business operation and monitoring method as described in claim 1, characterized in that intuitively open up diagrammatic form
The data shown carry out corresponding data processing according to displaying terminal type with self-adapting data terminal.
4. intelligent society insurance business operation and monitoring method as described in claim 1, characterized in that further include the step of inquiry
Suddenly, inquiry request data are received, corresponding data are shown.
5. intelligent society insurance business operation monitoring system, characterized in that include:
Social insurance service operation monitoring server, is configured as: actively extracting the industry of social security operation system, social security service system
Business operation data；
The data of extraction are converted and stored according to agreement data structure；
Service operation data is read, monitors business handling situation in real time, timely early warning exceeds the time limit, violation business, quantifies mechanism, portion
Door, personnel performance；
Business diagnosis data are intuitively shown in graphical form；
Service operation monitoring data library, the data after storage social insurance service operation monitoring server conversion；
Social insurance service operation monitor terminal, is configured as: receiving inquiry instruction and social insurance service operation is monitored clothes
The data that business device is transferred from database are shown.
6. intelligent society insurance business operation monitoring system as claimed in claim 5, characterized in that the social insurance business
Running monitoring server includes:
Data acquisition module: monitoring social insurance operation system and social insurance service system service operation data, captures increment
Data, and store to service operation monitoring data library；
Data processing module: the social security business datum that integration, cleaning data acquisition module obtain is converted to monitoring analysis module about
Fixed data format；
Monitoring analysis module: for analyzing social security business datum, social security service operation situation, timely early warning exception industry are monitored in real time
Business, objective evaluation performance situation；
Visual analyzing module: for business diagnosis data to be sliced, stripping and slicing, are rotated, are drilled through, perspective processing, with chart
Form interacts formula and intuitively shows；
Terminal adapter module: for adaptively showing visual analyzing result in multiple terminal.
7. intelligent society insurance business operation monitoring system as claimed in claim 5, characterized in that the service operation prison
Controlling database includes:
Regular data is supervised, including time limit exception rules, time limit early warning rule, process exception rules, link exception rules, is handled
Quality rule；
Performance regular data, including examination main body, examination mode, performance assessment criteria, index weights, assessment rule；
Operation flow data, including backlog information, link information, process starting point information, process end information, flow chart branches；
Service operation data, including business bid message, accept information, preliminary hearing information, processing information, correction notification, mend
It just accepting information, finishing information, handler's information；
Business diagnosis data, including business time consuming analysis information, abnormal end procedure information, business handling quality information, efficiency
Information.
8. intelligent society insurance business operation monitoring system as claimed in claim 5, characterized in that social insurance service operation
The data that the operation requests and social insurance service operation monitoring server that monitor terminal transmission carries out at the terminal return, are completed
The inquiry operation of data.
9. intelligent society insurance business operation monitoring system as claimed in claim 5, characterized in that the monitoring analysis module
Including operating analysis, early warning, supervisor, performance evaluation.
10. intelligent society insurance business operation monitoring system as claimed in claim 5, characterized in that social insurance business fortune
Row monitor terminal includes multiple terminal equipment, realizes the inquiry to social insurance service operation information using terminal device.
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| CN201910506738.8A CN110322218A (en) | 2019-06-12 | 2019-06-12 | Intelligent society insurance business operation and monitoring method and system |
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| CN201910506738.8A CN110322218A (en) | 2019-06-12 | 2019-06-12 | Intelligent society insurance business operation and monitoring method and system |
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| CN111259089A (en) * | 2020-01-14 | 2020-06-09 | 平安医疗健康管理股份有限公司 | Medical insurance data processing method and device, computer equipment and storage medium |
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