CN110290279A - Call processing system and method - Google Patents
Call processing system and method Download PDFInfo
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- CN110290279A CN110290279A CN201910385646.9A CN201910385646A CN110290279A CN 110290279 A CN110290279 A CN 110290279A CN 201910385646 A CN201910385646 A CN 201910385646A CN 110290279 A CN110290279 A CN 110290279A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/02—Protecting privacy or anonymity, e.g. protecting personally identifiable information [PII]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/26—Network addressing or numbering for mobility support
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- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
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- Business, Economics & Management (AREA)
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- Telephonic Communication Services (AREA)
Abstract
The present invention relates to a kind of call processing system and methods, belong to call-center technology field.The call processing system includes: a kind of call processing system, comprising: Service Gateway is interacted with business side, is configured for the input or output of service request and/or business datum, wherein the service request includes at least binding relationship subscription request；Provider gateway is configured for interacting with more than one supplier；Virtual-number binding module is configured for responding the binding relationship subscription request, establishes the binding relationship of calling number, called number and virtual-number；And client device, it is configured for issuing binding relationship subscription request, and initiate call request to the virtual-number received.The present invention improves the stability of call center, to the most details of upper-layer service system mask, improves the confidentiality of customer data, has not only facilitated the use of business side, but also improve percept of call completed, improves the availability of system.
Description
Technical field
The present invention relates to call-center technology field, particularly a kind of call processing system based on call center and
Method.
Background technique
Currently, scale not equal call center is had in most enterprise, small to one phone, several specific movements are eventually
It holds, it is big to complicated system, convenience is brought for the business activities of enterprise, development various businesses.In traditional calling
Pericardium includes seat and call-processing platform.Calling supplier is that seat distributes seat number, and seat is bound phone, stepped on by seat number
Record and calling supplier, establish communication connection therewith.Call-processing platform generally includes to call distributing equipment ACD automatically
(automatic call distribution), interactive voice answering system IVR (Interactive Voice
Response), computer phone integrated device CTI (Computer Telephony Integration), database, using clothes
Business device etc..Such call center is constructed, enterprise is needed to put into more hardware and software, at high cost and system administration difficulty
Greatly.
With cloud, the development of Internet technology, more and more services use cloud service, occur in cloud calling
The heart.Traditional is needed to be deployed in in-company some deployed with devices beyond the clouds by cloud call center, is by Internet technology
The function of offer call center, enterprise.
Currently, either traditional call center or cloud call center, all suffer from some problems.For example, when supply
When breaking down in terms of quotient, the day-to-day operations production activity that enterprise depends on call center can be seriously affected.In order to solve this
Problem usually increases multiple suppliers.However each supplier will distribute a seat number for seat, when there is multiple supplies
Shang Shi, a business will correspond to multiple seats number, make troubles when in use to business personnel, use cost is caused substantially to increase
Add.Another more serious problem: the privacy problem of customer data.In these call centers, customer data, such as client's surname
Name, the information such as telephone number of client are leaked in face of business personnel cruelly.For client, when receiving calls, master can be shown
The number cried, when giving customers dial phone, is shown in called caller identification and is different from for some call centers
The number of normal handset number, and from causing client to be reluctant to answer, percent of call completed is reduced, and the regular traffic for influencing enterprise is living
It is dynamic.
Summary of the invention
For the technical problems in the prior art, it the invention proposes a kind of call processing system and method, is used for
Improve the confidentiality of customer data and the availability and stability of call center.
In order to solve the above-mentioned technical problems, the present invention provides a kind of call processing systems, comprising:
Service Gateway is interacted with business side, is configured for the input or output of service request and/or business datum,
In, the service request includes at least binding relationship subscription request；
Provider gateway is configured for interacting with more than one supplier；
Virtual-number binding module is configured for responding the binding relationship subscription request, establishes calling number, is called
The binding relationship of number and virtual-number；With
Client device is configured for issuing binding relationship subscription request, and exhales to the virtual-number initiation received
Cry request.
Other direction according to the present invention, the outgoing call processing method based on call center that the present invention also provides a kind of, packet
It includes:
Binding relationship subscription request is responded, the binding relationship of calling number, called number and virtual-number is established；
The first call request is initiated to the virtual-number based on calling number；And
After receiving each call request, the virtual-number supplier for providing virtual-number sends out to the called number
Play the second call request.
Other direction according to the present invention, the present invention also provides a kind of based on processing method is exhaled in call center, wraps
It includes:
Receive the number inquiry request that virtual-number supplier sends, wherein the number inquiry request includes client
Number and virtual-number；
Inquiry binding relationship table is requested according to the number inquiry, in client's number, virtual-number and service number
When with binding relationship, the service number is obtained；And
The service number is sent to the virtual-number supplier.
The present invention, can be according to the service ability of each supplier, in multiple confessions using the delivery value of bottom calling supplier
Neatly seamless switching is answered in quotient, the stability of call center is improved.Simultaneously to the upper-layer service system mask overwhelming majority
The details of customer information improves the confidentiality of customer data, increases what client answered by the virtual-number of setting binding
Wish had not only facilitated the use of business side compared to traditional call mode, but also improved percept of call completed, improved system
Availability.
Detailed description of the invention
In the following, the preferred embodiment of the present invention will be described in more detail in conjunction with attached drawing, in which:
Fig. 1 is call flow simplified diagram under normal conditions；
Fig. 2 is the call flow simplified diagram provided according to embodiments of the present invention；
Fig. 3 is the call flows simplified diagram provided according to embodiments of the present invention；
Fig. 4 is the functional block diagram of the call processing system provided according to embodiments of the present invention；
Fig. 5 is the functional block diagram of the virtual-number binding module provided according to embodiments of the present invention；
Fig. 6 is the schematic diagram in the virtual-number pond provided according to embodiments of the present invention；
Fig. 7 is the composition schematic diagram of the virtual-number information provided according to embodiments of the present invention
Fig. 8 is the timing signal that virtual-number supplier according to embodiments of the present invention increased or deleted a virtual-number newly
Figure；
Fig. 9 is that the binding of calling and called number and virtual-number according to embodiments of the present invention and unbinding timing are illustrated
Figure；
Figure 10 is the flow diagram for establishing calling and called number Yu virtual-number binding relationship according to embodiments of the present invention；
Figure 11 is the virtual-number supplier mapping relations schematic diagram provided according to embodiments of the present invention；
Figure 12 is the functional block diagram of a client device according to embodiments of the present invention；
Figure 13 is the according to embodiments of the present invention one call flows schematic diagram provided；
Figure 14 is the functional block diagram of according to embodiments of the present invention one call processing system provided；
Figure 15 is that a virtual-number according to embodiments of the present invention supplier adjusts back time diagram；
Figure 16 is a flow diagram when virtual-number according to embodiments of the present invention supplier adjusts back acquisition called number；
Figure 17 is a virtual-number according to embodiments of the present invention supplier after end of conversation, and all information of call are sent out
Give the schematic diagram of system；
Figure 18 is traditional seat outgoing call flow diagram；
Figure 19 is according to embodiments of the present invention two seat outgoing call flow diagram；
Figure 20 is the functional block diagram of according to embodiments of the present invention two call processing system；
Figure 21 is the functional block diagram of according to embodiments of the present invention two client device；
Figure 22 is according to embodiments of the present invention two position administration interface schematic diagram；
Figure 23 is according to embodiments of the present invention two fixed line trunk number maintenance interface schematic diagram；
Figure 24 is the processing time diagram of according to embodiments of the present invention two seat outgoing call；
Figure 25 is the process flow diagram of according to embodiments of the present invention two seat outgoing call；
Figure 26 is the processing flow schematic diagram of according to embodiments of the present invention two on-hook push；
Figure 27 is the push processing flow schematic diagram of according to embodiments of the present invention two satisfaction investigation；With
Figure 28 is according to embodiments of the present invention three call processing system block schematic illustration.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
In the following detailed description, the specific embodiment for being used to illustrate the application as the application a part may refer to
Each Figure of description.In the accompanying drawings, similar appended drawing reference describes substantially similar component in different drawings.This Shen
Each specific embodiment please has carried out description detailed enough following, so that having the general of ability domain-dependent knowledge and technology
Logical technical staff can implement the technical solution of the application.It should be appreciated that can also be using other embodiments or to the application
Embodiment carry out structure, logic or electrical property change.
For convenience of narration, in the present invention, caller is known as A, calling number is referred to as number a, is called and is known as B, is called
Number is referred to as number b, and virtual-number is known as number x, and the supplier for providing number x is known as virtual-number supplier X.
As shown in Figure 1, being existing call flow simplified diagram under normal conditions.Under normal conditions, phone is being carried out
When calling, caller A can directly dial the number b of called B, be then called B and answer, the two is conversed.
As shown in Fig. 2, being call flow simplified diagram provided in this embodiment.In the present embodiment, caller A is first to one
A number x initiates calling, is then relayed to called B by virtual-number supplier X.In order to realize number x height multiplexing and
Guarantee the correctness of call diversion, it is necessary to assure the uniqueness of triple composed by tri- numbers of axb.Therefore, axb is being used
When realizing normal talking, it is necessary to carry out the binding of axb triple first, hereon referred to as order axb binding relationship.As shown in figure 3,
For the call flows simplified diagram of the present embodiment.Before caller A initiates calling to called B, axb binding is carried out, is tied up
After fixed success, the caller A x that checks numbers initiates call request, after number x connection, is initiated by virtual-number supplier X called B
Call request.In general, caller A is the staff of enterprises, it is called the client that B is enterprise, virtual-number supplier provides
Number x can be various numbers, such as base number, phone number.
The present invention can hide called true number to caller, because calling is not called true number
Code, but virtual-number x after number x connection, then call true called number b.In this case, caller A and called
B will not know the number of other side mutually, it is thus achieved that calling and called both sides are hidden with the purpose of opposite-terminal number.
Based on above-mentioned process, the functional block diagram of call processing system provided in this embodiment is as shown in figure 4, call treatment system
System 1 includes: Service Gateway 10, provider gateway 11, virtual-number binding module 12, messaging bus 13 and data center 14.
Wherein, input or output of the Service Gateway 10 for service request and/or business datum.The service request
Including but not limited to axb binding relationship subscription request, unbinding relationship request from operation system or client.These are asked
It asks and is sent to virtual-number binding module 12 via gateway 10.Service request can also include the call request of call information.Industry
Business system can be inquired or be safeguarded the basic data of data center by Service Gateway 10, such as the personal information, virtual of client
Number supplier mapping table etc..
The provider gateway 11 with more than one supplier for interacting.In order to guarantee system stability, at one
When supplier's delay machine, it still is able to as much as possible externally provide service, the present embodiment has docked vendors, this system
It is interacted by provider gateway 11 with supplier.In the present embodiment, the supplier in figure, which refers to, provides the virtual-number of number x
Supplier X.The virtual-number supplier X, which refers to, provides the supplier of ability with traffic, such as Huawei etc. is provided by them
Dock the ability of operator (telecommunications, connection etc.).
The virtual-number binding module 12 is used to provide the service of calling and called number and virtual-number binding.Wherein, root
Net whether X safeguards axb binding relationship according to the virtual-number supplier of docking, the virtual-number binding module may be implemented two
Function:
Axb binding is completed by supplier to some supplier first, passing on and ordering axb binding relationship subscription request, and will
The virtual-number x of binding returns to the virtual-number binding module 12.Thus, as shown in figure 5, the virtual-number binds mould
Block 12 includes forwarding request unit 120 and virtual-number maintenance unit 121.The forwarding request unit 120 is according to receiving
Binding relationship subscription request forwards the binding relationship order to ask to the virtual-number supplier of at least one maintenance binding relationship
It asks；Virtual-number supplier establishes the binding of calling and called number and a virtual-number according to the binding relationship subscription request
Relationship, and return to the virtual-number.The virtual-number maintenance unit 121 receives what the virtual-number supplier returned
Virtual-number, and the binding relationship of current axb is recorded in binding relationship table.
Second, completing the binding of axb by the virtual-number binding module 12.Thus, as shown in figure 5, the virtual number
Code binding module 12 further includes binding and maintenance unit 122.It is empty to pass through setting in order to protect the privacy of customer information by the present invention
Quasi- number pond, has accomplished number isolation in service layer, has made the employee of operation system that can only obtain the number in virtual-number pond,
Rather than the true number of client.Under normal circumstances, a virtual-number pond corresponds to a business scenario, thus, according to industry
Business scene, the present embodiment includes multiple virtual-number ponds, as shown in fig. 6, being the schematic diagram in virtual-number pond.Each business field
Scape corresponds to a virtual-number pond, provides virtual-number to carry out axb binding calling in different business.Binding and maintenance unit
122, according to the type of service in binding relationship subscription request, determine which virtual-number pond used.The virtual-number Chi Bao
Include at least one virtual-number information, wherein as shown in fig. 7, being the composition schematic diagram of virtual-number information.Each virtual number
Code information includes at least city, virtual-number supplier X and number state where virtual-number x, number x.For certain events
Hinder number, unavailable number, business personnel can make this number be no longer participate in axb and tie up by the way that its state to be set as " deactivating "
Determine in the foundation of relationship.If the number has had the binding relationship of axb, existing axb binding relationship can also lose immediately
Effect.Wherein, the virtual-number in a virtual-number pond is provided by least one virtual-number supplier.When a virtual-number
When virtual-number in pond is provided by multiple virtual-number suppliers, priority is set for virtual-number supplier, convenient for selecting
Determine to select virtual-number supplier when virtual-number, as shown in figure 11.
In one embodiment, system provided by the embodiment is increased newly or is deleted to virtual-number in virtual-number supplier
Except when do simultaneously operating, alleviate the workload of business personnel.For the virtual-number addition for increasing virtual-number supplier newly
To the virtual-number pond of suitable business scenario, the present embodiment further includes spare virtual-number pond, for receiving newly-increased virtual number
Newly-increased virtual-number is put into spare virtual-number pond, later by business when virtual-number supplier increases virtual-number newly by code
Personnel are directed to the operation that these numbers switch over number pond manually.Wherein, virtual-number supplier is newly-increased or deletes a void
The timing of quasi- number as shown in figure 8, supplier by provider gateway 11 send virtual-number it is online (i.e. newly-increased) or it is offline (i.e.
Delete) notice, include online or offline number in the notice.The notice is carried out format conversion by provider gateway 11
Afterwards, the notice is transmitted to data center 14, online number is stored in spare virtual-number pond by data center 14, or according to logical
Offline number inquiry virtual-number pond in knowing, is deleted after finding, and then returns to operating result to virtual-number supplier
Notice.
The binding with maintenance unit 122 according to calling number and called number, determined from the virtual-number pond to
A few virtual-number, establishes the binding relationship of calling number, called number and virtual-number, and be recorded in binding relationship table
In.Wherein, the foundation of the binding relationship of calling number, called number and virtual-number is described in detail subsequent.
In addition, the virtual-number binding module 12 further includes binding lifting unit 123 in order to release axb binding relationship:
For releasing the binding relationship of calling and called number and virtual-number, wherein the condition subsequent packet when condition subsequent meets
Include binding time or unbinding request.For example, the effective time of axb binding relationship is set when establishing binding relationship, such as 20
Second.When reaching between when active, then axb binding relationship is released.Since axb binding relationship requires uniqueness, so meeting need
In the case where asking, the effective time of binding relationship can be reduced to the greatest extent, to promote the multiplexing probability of virtual-number x.Alternatively, by
Business side initiates unbinding request, after binding lifting unit 123 receives the unbinding request, releases axb binding
Relationship.By releasing axb binding relationship, the virtual-number x is freed into multiplexing, the multiplexing for improving virtual-number x is general
Rate is improved and is made full use of to existing resource.
The messaging bus 13 is connected with the provider gateway 11, for obtaining communicating data, such as electricity from supplier
Talk about the data such as recording, message registration.In one embodiment, the messaging bus 13 is MQ (Message Queue) cluster
Encapsulation, when the monitoring service unit, call note by provider gateway 11 after producing message to MQ, in data center 14a
Record service unit, recording upload service unit can listen to information from the inside, be each responsible for the generation of monitoring data with more
Newly, the preservation of message registration, calling record from provider-side pull and upload to data center 14.
The data center 14 is used to provide the data processing after basic data and call.Such as the void in virtual-number pond
Quasi- number, virtual-number supplier mapping table, and further include monitoring service unit, message registration service unit and recording
Upload service unit.These service units monitor the message of the messaging bus 13, and monitoring service unit disappears according to what is listened to
Breath generates monitoring data or updates the monitoring data；Message registration service unit generates this calling according to the message listened to
Message registration；Recording upload service unit pulls this calling record from supplier according to the message listened to, and uploads to
It is local.
When the call processing system 1 receives binding relationship subscription request, calling number, called number and void are carried out
The binding of quasi- number and the timing diagram of the process of unbundling are as shown in figure 9, the creation detailed process of binding relationship is as shown in Figure 10:
Step S100 obtains calling number and called number from binding relationship subscription request.Wherein, the subscription request
Client individual's letter of data center 14a is inquired according to the customer information including calling number a, type of service and customer information
Breath obtains called number and place city.
Step S101 determines virtual-number pond according to type of service, as shown in figure 11, supplies L mappings for virtual-number and closes
It is table, therefrom determines virtual-number identical with a calling service type pond；
Step S102, according to city where called number, from determining virtual-number pond determination and called place city phase
Same virtual-number supplier is as available virtual number supplier；
Step S103 judges whether it is multiple available virtual numbers supplier；When to be multiple, taken preferentially in step S104
The high available virtual number supplier of grade rank.
Selected virtual-number supplier is set as S for convenience of describing by step S105.
Step S106, judges whether S safeguards binding relationship, when the S safeguards binding relationship, turns to step S107 ', such as
S described in fruit does not safeguard binding relationship, turns to step S107.
Binding relationship subscription request is sent in step S107 ', Xiang Suoshu S.
In step S108 ', judge whether S whether binding success, if S binding success, as described in being received in step S113
Virtual-number x, and the binding relationship of this calling number, called number and the virtual-number x that establish are recorded in binding relationship
In table, terminate binding process.If S binding is unsuccessful, step S110 is turned to, judges whether that there are also available virtual numbers to supply
Quotient.
Step S107 inquires the virtual-number in the called place city that S is provided in corresponding number pond, the virtual number that will be obtained
The set of code is referred to as set X1.
Step S108 removes and has deposited with the calling number a and called number b of binding relationship to be established in set X1
In the virtual-number of binding relationship, set X2 is obtained.
Step S109, judges whether set X2 has number available, if so, then turning to step S112, selects in set X2
A number out establishes binding relationship with calling number a and called number b, and turns to step S113, receive and record virtual number
The binding relationship of code x and calling and called number terminate binding process.If there is no number available in set X2, step is gone to
S110。
Step S110 judges whether there is available virtual-number supplier, if so, then obtaining next in step S111
The virtual-number supplier of priority level, return step S105 are set to S.If supplied at this time without available virtual number
Quotient then can not form the notice of binding in step S114 return, and terminate to bind process.
Wherein, determine that virtual-number supplier presets in a better implementation example such as Figure 11 for convenience
(this mapping relations is configured in operation management tool by operation personnel virtual-number supplier mapping table, and is stored
In data center 14).In this way, when per secondary creation binding relationship, it is only necessary to according to request city (mentioned-above called place
City), type of service, the virtual-number supplier that can be used and corresponding city can be navigated to, because there are small cities
City uses the scene of big city number, so can all have the field in a number city inside each mapping relations, to bright
The really specified number using which city.Due to the presence of multi-provider, each request city, type of service all can be right
At least one mapping relations are answered, so being additionally provided with a precedence field here.It can be to mapping relations according to priority
It is ranked up, since the mapping relations of highest priority, attempts creation binding relationship, once creation failure, continues to use down
One mapping relations is created.Until successfully creating a binding relationship or all mapping relations, all poll has been finished.
When the axb binding relationship stated before application is called, including following two embodiment:
Embodiment one
In the present embodiment, caller (such as business personnel) can initiate call request by client device, and with it is called (such as
Client) establish call.Specifically, the functional block diagram of the client device 2a is as shown in figure 12.Wherein, client device 2a packet
It includes binding and orders module 20a and Call Control Block 21a.The binding order capable of emitting binding relationship subscription request of module 20a is exhaled
It is processing system 1 and receives virtual-number x.Call Control Block 21a calls the machine calling device to issue to the virtual-number
Call request.Wherein, the client device can be the intelligent terminal with telephony feature.
Specific call establishment process is as shown in figure 13.
Step S200, the client device 2a are connected with operation system, and customer information is obtained from operation system.
Step S201, module 20a is ordered in binding, and by loCal number, (number a) and the customer information are merged into binding relationship
In subscription request, it is sent to call processing system 1.
Call processing system 1 in the present embodiment passes through treatment process above-mentioned, using loCal number a as yard a, visitor of calling out the numbers
Family number is as number b, it is established that the binding relationship of axb, and the virtual-number x applied in the binding relationship is sent back into client
End equipment 2a.
Step S202, the client device 2a receive the number x returned.
Step S203, Call Control Block 21a call the machine calling device to issue to the virtual-number supplier X and call
Request.
Step S204, after the virtual-number supplier X receives the call request, Xiang Suoshu number b initiates calling
Request.When client successfully picks up phone, the call between calling and called is just set up.
If virtual-number supplier does not safeguard binding relationship, but call processing system 1 safeguards binding relationship, then described
The supplier of virtual-number is not aware that called number at present, thus needs to initiate to adjust back to call processing system 1, i.e., to calling
Processing system 1 sends number inquiry request.Call processing system 1 in the present embodiment further includes callback routing module 15, is such as schemed
It is the functional block diagram of the call processing system 1 of the present embodiment shown in 14.Callback routing module 15 is for receiving virtual-number
Supplier X send number inquiry request when, according to binding relationship to virtual-number supplier provide with it is virtual in inquiry request
The corresponding calling number of number or called number, wherein include at least number x in the number inquiry request.
Callback routing module 15 inquires binding relationship table according to the virtual-number x and obtains the number b.Wherein, virtually
Number supplier X readjustment timing diagram is as shown in figure 15, and virtual-number supplier adjusts back the processing of this system when obtaining called number
Flow chart is as shown in figure 16.
Step S2041, callback routing module 15a are asked according to the number inquiry from virtual-number supplier being connected to
It asks, parsing obtains number x and number a from inquiry request.
Step S2042 judges whether to safeguard binding relationship according to number a and number x, if this system maintenance binding is closed
System obtains number b, and return to the virtual-number supplier then in step S2043 from the binding relationship table of system maintenance
Number b；If this system does not safeguard the binding relationship of calling number a and virtual-number x, step S2044 is gone to.
Step S2044 judges whether there is the default switching number b ' of setting, if so, then in step S2045 to the void
Quasi- number supplier X returns to default switching number b ', if it is not, returning in step S2046 to the virtual-number supplier
Error message is returned, then this time call diversion failure.
By aforementioned it is found that setting up call by axb mode and client when business personnel is as caller.Due to adopting
When setting up call with axb mode and client, client is it is seen that number x.Thus there can be a kind of situation: when client is calling back
When, it can dialing numbers x.
For example, the telephone number of Li Xiansheng is number b when business personnel is by axb call by pattern client Li Xiansheng,
When call, the phone of Li Xiansheng shows that number is number x.(binding relationship may fail at this time, can also within several days after end of conversation
Can not fail), Mr. Li needs the business personnel to call him up before contacting, thus Mr. Li has dialed in his phone before
The number x of display.
After client initiates call request to virtual-number x, virtual-number supplier X is according to the virtual number of its internal maintenance
The relationship of code x and this system navigates to call processing system 1 of the present invention.And it is issued to the call processing system 1
Number request.Callback routing module 15 receives the number request, and whether the number b of number x and client inquiry based on the received
There are axb binding relationships, if axb binding relationship is still effective, corresponding number a is sent to virtual-number supplier X,
The virtual-number supplier X a that checks numbers initiates calling, and when business personnel picks up phone, the call of client and business personnel is established
Get up.
When callback routing module 15 is inquired there is no when axb binding relationship, then a default switching number a ' is sent
Give virtual-number supplier X, virtual-number supplier X check numbers a ' initiate calling, when specified services personnel pick up phone, visitor
The call of family and business personnel are set up.
The present invention still is able to processing client's incoming call when axb binding relationship is not present, and in advance to different
Number pond is provided with different default switching number a '.Determine that default turns according to the type of service of the number x in number request
Number a ' is met, when so that binding relationship is not present, the Inbound Calls of client still can be handled by correct business personnel.
As shown in figure 17, in end of conversation, virtual-number supplier X initiates primary readjustment, by all of this call
Information is sent to the schematic diagram of this calling system 1.In the present invention, in order to guarantee the stability of system, to readjustment request in industry
It is engaged in after gateway progress parameter format, gives messaging bus.And messaging bus 13 is the encapsulation based on MQ cluster, so here
Through Service Gateway after producing message to messaging bus, monitoring service unit, message registration service unit, recording upload clothes
Business unit can listen to from the inside information and extract outbound message, and the generation and update, call for being each responsible for monitoring data are remembered
The preservation of record, calling record pull and from provider-side to local upload.
Embodiment two
Many call centers all configure seat, and as shown in figure 18, be traditional seat outgoing call process: business personnel A passes through
Seat number logs in calling supplier, establishes seat and calls the communication connection of supplier.When business personnel A need with client B into
When row call, business personnel A initiates call request to calling supplier by seat.Call elder generation, supplier calling position binding electricity
Words, business personnel A picks up seat binding phone and then calls to client B, that is, to called initiation, once client B connects
It rises, seat binding phone is connected with customer phone, and business personnel A converses with client B.At this point, the incoming call number that client B sees
Code will be the trunk number of calling supplier.
But in the present embodiment, seat outgoing call process is as shown in figure 19: seat is asked to calling supplier initiation calling
Before asking, using the trunk number of call center as number a, using the true number of client B as number b, orders an axb binding and close
System, and true client's number is substituted using number x, in this way, calling supplier can initiate call request to number x, so
Actual customer number b is transferred to by virtual-number supplier afterwards.
Based on above-mentioned process, call processing system provided in this embodiment is such as schemed other than including structure shown in Figure 13
It further include outgoing call processing module 16, multiple seats 17 and corresponding seat binding phone 18 shown in 20.Wherein, business personnel is logical
It crosses seat number and logs in calling supplier, seat binds phone 18 and receives the call request from calling supplier.Due to seat category
It, in other words, can be each when a business personnel wants using multiple calling suppliers in the resource of calling supplier
There is a seat number in a calling supply commercial city.If untreated, for business personnel, this will cause use cost substantially
Increase.To solve this problem, the concept for introducing enterprise's seat number in the present embodiment, made of enterprise's seat number information every
From only exposing enterprise's seat number to upper-layer service, and record in a seat information table enterprise's seat of each contact staff
Xi Hao, the corresponding relationship for calling supplier and its seat number being being currently used.In order to allow system to determine calling supply
The seat number of quotient further comprises seat matching module 171, seat as shown in figure 21 (a kind of client device) in this system
Functional block diagram.The present embodiment is provided with enterprise's seat number by seat information table and calls the mapping of supplier and its seat number
Relationship, in this way, upstream business personnel do not need it is currently used calling supplier detailed information, its use enterprise's seat
After number, seat matching module 171 is by the seat information table, according to enterprise's seat number and currently used calling supplier
Can uniquely navigate to needs calling supplier to be used seat number.In one embodiment, position administration interface such as Figure 22
It is shown.In order to clearly show enterprise's seat number in the present embodiment and call the mapping relations of supplier and its seat number,
Calling supplier's seat number is remained in figure, when general practical application, calling supplier's seat number does not need to be exposed to business people
Member.
In order to guarantee system stability, make calling independent of a certain calling supplier, has been docked in the present embodiment more
Calling supplier, family.In the present embodiment, the selection dimension of different calling service suppliers seat level has been put into, specifically done
Method is: being provided with the switching push button of calling supplier in seat, and the calling that one is defaulted to use is arranged for each seat and supplies
Answer quotient.Once the calling supplier of the default goes wrong, business personnel can be switched to other one by switching push button
Supplier is called, to will not have any impact to personnel currently in use.After business personnel has switched calling supplier,
Its seat number is determined according to the calling supplier of switching, and modifies seat information table, corresponding with enterprise's seat number will currently be exhaled
Calling supplier and its seat number after making supplier and its seat number be revised as switching.
Wherein, as shown in figure 21, the seat 17 further includes that module 172 and agent call control module 173 are ordered in binding.
Business personnel orders module 172 by the binding in the seat 17 and sends binding relationship order to virtual-number binding module 12
Request, to obtain virtual-number x.Specific subscription procedure are as follows:
Business personnel orders module 172 by the binding in the seat 17 and sends binding to virtual-number binding module 12
Relationship subscription request, the subscription request include calling supplier information, customer information and type of service.
It is true according to the calling supplier information and customer information after virtual-number binding module 12 receives subscription request
Fixed fixed line relaying number is used as number a, obtains number b according to the called party information.
Virtual-number binding module 12 is true according to process shown in Figure 10 according to city where type of service and number b
A fixed virtual-number x.
Axb binding relationship is established, and returns to number a, virtual-number x and number b to seat.
After successfully having subscribed axb binding relationship, agent call control module 173 is by number a, virtual-number x and number b
It is merged into agent call information, and is sent to outgoing call processing module 16 with calling supplier, seat number.
The 16 receiving position call information of outgoing call processing module sends out number a, seat number, number b and virtual-number x
Give the calling supplier.After the calling supplier receives above- mentioned information, initiate two sections of callings: first segment calling is:
The binding phone 18 of this seat 17 is navigated to according to seat number, the calling supplier initiates calling to this binding phone 18.This
When seat binding phone 18 can jingle bell, business personnel can answer.If business personnel successfully answers, triggers second segment and exhale
It cries: using number a as caller, initiating to call to virtual-number x.After virtual-number supplier X receives the call request, to
The number b initiates call request.If client successfully picks up phone, represents two sections of callings and succeed, call supplier for two
Section calling connection is got up, then establishes seat and the call of client.
In the present embodiment, need to safeguard that fixed line trunk number, maintenance interface used in outgoing call are as shown in figure 23.It is described
The maintenance of fixed line trunk number is extremely important to seat outgoing call.One of reason: if the fixed line trunk number once fails,
All calls of its participation will be will affect；The two of reason: under the premise of no progress axb binding, the fixed line trunk number
It will be the incoming number that client sees；The three of reason: in the case where using axb binding pattern in seat outgoing call, it is necessary to
Axb binding is carried out using trunk number before calling, it is therefore desirable to be used as much as possible the high number of percent of call completed as fixed line relaying number
Code, and need to safeguard that the fixed line trunk number is use state, guarantee that failure number is not involved in outgoing call；To percent of call completed and
The number of calls is safeguarded, by specified selection strategy, is taken into account client and is connected wish, cost and stability, selection is best
Number is as fixed line trunk number, also, the fixed line trunk number is corresponding with type of service.
Specifically, the processing timing process of seat outgoing call is as shown in figure 24, and process flow is as shown in figure 25.
Step S300, outgoing call processing module 16 at least parse calling supplier, seat from received agent call information
Number and number b.
Whether step S301, outgoing call processing module 16 judge including number a and virtual-number x in agent call information, such as
Fruit has, then turns to step S304.If not provided, outgoing call processing module 16 is according to calling supplier and client in step S302
Information determines that a fixed line trunk number is sent to virtual-number binding module as number a, and the number a and number b
12。
Step S303, virtual-number binding module 12 determines a virtual-number x according to number a and number b, and establishes
The virtual-number x is returned to outgoing call processing module 16 by axb binding relationship.
Number a, number b, virtual-number x and seat number are sent to calling supply by step S304, outgoing call processing module 16
Quotient.
Step S305 calls supplier according to seat number and navigates to binding phone.
Step S306, calling supplier initiate first segment call request to the binding phone.
Step S307 judges whether the binding phone is successfully picked up, if turning to step S308 by successfully picking up.
If do not picked up successfully, is waited in step S312, and timing, judge whether time-out in step S313, if it times out, outside
It exhales unsuccessfully, terminates the process.If be not timed-out, return step S307.
Step S308, using number a as caller, the calling supplier initiates second segment to virtual-number supplier X and exhales
Cry request.
Step S309, virtual-number supplier X check numbers b initiate call request.
Step S310, judges whether the called phone is successfully picked up.If turning to step S311 by successfully picking up.
If do not picked up successfully, is waited in step S313, and timing, judge whether time-out in step S314, if it times out, outside
It exhales unsuccessfully, terminates the process.If be not timed-out, return step S310.
Step S311, the calling supplier connect first segment and second segment calling, it is established that the call of seat and client.
By above-mentioned process flow, the incoming number that client sees will be virtual-number x, by selection base number,
Phone number then picks up wish for be substantially improved client as virtual-number x.
In another situation, the present embodiment can handle the call request of client by callback routing module 15.Tool
Body, the call request of client is converted to system number call request by the callback routing module 15 in the present embodiment.Wherein, institute
The system number stated is the number that can identify of this system, and fixed line trunk number as the aforementioned, virtual-number or one are preset
Default fixed line trunk number.The purpose of the preset default fixed line trunk number is, in the number b of client, virtual-number x and admittedly
In the discharged situation of binding relationship for talking about trunk number a, as customer call virtual-number x, at this point, due to can not be according to binding
Relationship determines a fixed relay number switching, so, it is transferred to the default fixed line trunk number at this moment, thus
The calling of client can be picked up.
Due to present embodiments providing axb binding pattern, thus, there are two ways for the incoming call of client: first is that directly exhaling
It is fixed line trunk number (number a), second is that call number x.
When client directly calls fixed line trunk number, callback routing module 15 is according to the type of service of fixed line trunk number
The seat list that can be transferred is requested to corresponding operation system, is then selected from the seat list according to certain logic
An available agent out provides it to calling supplier and transfers.Specifically, calling supplier passes through provider gateway 11
The inquiry request of switching seat is sent, which is sent to callback road after the parameter format of provider gateway 11
By module 15, the callback routing module 15 provides callback route service, passes through Service Gateway 10 to corresponding upstream business
System queries available agent, it is corresponding with type of service according to the rule in operation system, such as the fixed line trunk number of foundation
Relationship determines the seat group of corresponding business according to the corresponding relationship, and checks the available mode of seat, from the seat group
An available agent 17 is selected, the seat number of the seat 17 is returned into calling supplier by provider gateway 11.It is described to exhale
It makes supplier determine that it binds phone 18 according to the seat number, and binds phone 18 to it and initiate call request.
As customer call number x, there are two types of situation: a kind of situation is that current axb binding relationship is effective.It is tied up in axb
Determine relationship it is effective when, virtual-number supplier X to the callback routing module 15 initiate number inquiry request.Callback routing module
15 navigate to number a according to client current number b, i.e., original called number b and number x, and number a is sent to virtual number
Code supplier X.Virtual-number supplier X check numbers a initiate second segment call request.The calling supplier according to number a to
Sending position No. 15 of callback routing module request of the invention.Callback routing module 15 selects an available seat according to number a
Seat number is sent to the calling supplier.The calling supplier according to the seat number determine its bind phone 18, and to its
It binds phone 18 and initiates first segment call request.It calls supplier and connects first segment calling and second segment calling, to set up
The call of client and seat personnel.
Another situation is that axb binding relationship is not present.Number a i.e. not corresponding with number b, number x.The present invention is set
A specified fixed line trunk number is set as virtual-number supplier X is returned to, process flow hereafter is tied up with aforementioned axb
Determine that the effective process flow of relationship is identical, and this will not be repeated here.Here, the number a that virtual-number supplier X will be returned to
System number is referred to as with fixed line trunk number.
In to outcall or internal call handling process, it is also necessary to handle the data generated in calling procedure.For example,
It during outgoing call, at least needs to carry out data processing three times: being once the jingle bell push in seat jingle bell, be once in both sides
In one of on-hook when on-hook push, satisfaction push when client completes satisfaction investigation when one more.
Wherein, jingle bell push refers to that calling supplier adjusts back an interface of the system, calls Shi Huiti
For including client's number, seat number, the relevant informations such as client's number attribution city.Since calling supplier pushes away in initiation jingle bell
When sending, is often carried out when seat binding phone is initiated and called, so reality is when in use, jingle bell can be perceived
Push and seat binding phone called are simultaneous.
When calling supplier's initiation aforementioned jingle bell push, the data of push, such as client's number, seat number, customer ID
The account information etc. that code ownership place, seat binding phone, seat are belonged to, can hand over via after provider gateway format parameter
Operation system is given to Push Service module 19, then via the basic Push Service provided in Push Service module 19.
And the processing of on-hook push is as shown in figure 26.On the one hand, it is pushed away similar to the on-hook in the case of axb above-mentioned binding
It send, calling supplier is put into message in messaging bus 13, transfers to monitoring service, message registration service, recording upload service point
It is not subscribed to.On the other hand, Service Gateway can send a push request to Push Service module 17 simultaneously, mention by by it
The basic Push Service supplied, gives operation system information and is handled.
The push processing of satisfaction investigation is as shown in figure 27.Satisfaction investigation message is by calling supplier through supplier's net
It closes, is put into messaging bus 13, and message registration information is recorded in the satisfaction investigation data by the data center respectively
In monitoring information.
Embodiment three
It as shown in figure 28, is the system framework schematic diagram of the present embodiment three.In the present embodiment, one He of embodiment is combined
Embodiment two, that is, the present embodiment can both provide the axb business model of embodiment one, also provide the agent service of embodiment two
Mode.Detailed description about each mode refers to embodiment one and embodiment two, and details are not described herein.
Above-described embodiment is used for illustrative purposes only, and is not limitation of the present invention, in relation to the general of technical field
Logical technical staff can also make a variety of changes and modification without departing from the present invention, therefore, all equivalent
Technical solution also should belong to scope disclosed by the invention.
Claims (31)
1. a kind of call processing system characterized by comprising
Service Gateway is interacted with business side, is configured for the input or output of service request and/or business datum, wherein institute
Service request is stated including at least binding relationship subscription request；
Provider gateway is configured for interacting with more than one supplier；
Virtual-number binding module is configured for responding the binding relationship subscription request, establishes calling number, called number
With the binding relationship of virtual-number；With
Client device is configured for issuing binding relationship subscription request, and initiates calling to the virtual-number received and ask
It asks.
2. call processing system according to claim 1, which is characterized in that the client device, which is configured, includes:
Module is ordered in binding, is configured for issuing binding relationship subscription request, and receive the virtual-number of return, wherein institute
Stating binding relationship subscription request includes calling number and customer information；With
Call Control Block is configured for that the machine calling device is called to issue call request to the virtual-number.
3. call processing system according to claim 1, which is characterized in that may further comprise:
Callback routing module is configured for when receiving the number inquiry request that virtual-number supplier sends, according to tying up
Determine relationship and provide calling number corresponding with the virtual-number in inquiry request or called number to virtual-number supplier,
In, virtual-number is included at least in the number inquiry request.
4. call processing system according to claim 3, which is characterized in that the callback routing module is further matched
Set, the number inquiry request in include called number, request number be calling number when, when there is no not with the quilt
Call out the numbers code and virtual-number binding calling number when, according to the corresponding type of service of the virtual-number, supplied to virtual-number
Quotient is answered to provide preset fixed line trunk number corresponding with the type of service.
5. call processing system according to claim 1, which is characterized in that the virtual-number binding module includes:
Request unit is forwarded, is configured for forwarding the binding relationship to order to the virtual-number supplier of maintenance binding relationship
Request；
Virtual-number maintenance unit is configured for receiving and safeguarding that the virtual-number supplier responds the binding relationship and orders
The virtual-number that purchase request returns；And
Binding and maintenance unit are configured for determining a virtual number according to the binding relationship subscription request received
Code, establishes the binding relationship of calling number, called number and virtual-number, wherein the binding relationship subscription request is at least wrapped
Include calling number and customer information.
6. call processing system according to claim 5, which is characterized in that further include virtual-number pond, be configured for
Store multiple virtual-number information.
7. call processing system according to claim 6, which is characterized in that the virtual-number pond is multiple, and respectively
Corresponding different type of service.
8. call processing system according to claim 7, which is characterized in that further include alternate number pond, be configured for
The virtual-number that storage virtual-number supplier increases newly, and be transferred in corresponding virtual-number pond according to type of service.
9. call processing system according to claim 6, which is characterized in that the virtual-number information includes virtual number
One of code, virtual-number supplier, the affiliated city of virtual-number and available mode are a variety of.
10. call processing system according to claim 6 or 9, which is characterized in that multiple void in the virtual-number pond
Quasi- number is provided by multiple virtual-number suppliers.
11. call processing system according to claim 10, which is characterized in that the multiple virtual-number supplier is by setting
Fixed priority level sequence.
12. call processing system according to claim 7, which is characterized in that also wrapped in the binding relationship subscription request
Include type of service.
13. call processing system according to claim 5, which is characterized in that the virtual-number binding module further includes
Lifting unit is bound, for releasing the binding relationship of calling number, called number and virtual-number when condition subsequent meets.
14. call processing system according to claim 13, which is characterized in that the condition subsequent include binding time or
Unbinding request.
15. call processing system according to claim 14, which is characterized in that the binding time is the binding relationship
The time of binding duration parameters setting in subscription request or preset time.
16. a kind of outgoing call processing method based on call center characterized by comprising
Binding relationship subscription request is responded, the binding relationship of calling number, called number and virtual-number is established；
The first call request is initiated to the virtual-number based on calling number；And
After receiving first call request, the virtual-number supplier of virtual-number is provided to the called number and initiates the
Two call requests.
17. outgoing call processing method according to claim 16, which is characterized in that establish calling number, called number and void
The step of binding relationship of quasi- number includes:
In response to binding relationship subscription request, calling number and called number are obtained；
According to the calling number and called number, a virtual-number is determined；And
Establish the binding relationship of calling number, called number and the virtual-number.
18. outgoing call processing method according to claim 17, which is characterized in that further comprise: the binding relationship is ordered
Purchase request includes calling number, customer information and type of service.
19. outgoing call processing method according to claim 18, which is characterized in that obtain called number according to the customer information
Code.
20. outgoing call processing method according to claim 19, which is characterized in that further, according to type of service and by
City where code of calling out the numbers determines available virtual number supplier.
21. outgoing call processing method according to claim 20, which is characterized in that further comprise:
Virtual-number corresponding with type of service pond is determined according to type of service；
According to city where called number, determined from determining virtual-number pond identical with city where called number virtual
Number supplier is as available virtual number supplier.
22. outgoing call processing method according to claim 21, which is characterized in that when the available virtual number, supplier is
When multiple, according to the virtual-number supplier priority of setting, the virtual-number supplier of highest priority provides one is obtained
A available virtual number.
23. outgoing call processing method according to claim 22, which is characterized in that in calling number, called number and select
Virtual-number binding relationship establish failure after, next virtual-number for selecting same virtual-number supplier to provide；?
The binding relationship for all virtual-numbers that the calling number, called number and same virtual-number supplier provide establishes mistake
After losing, the virtual-number that the available virtual number supplier of next priority provides is chosen.
24. outgoing call processing method according to claim 20, which is characterized in that further comprise: void can be used described in judgement
Whether quasi- number supplier safeguards binding relationship, when available virtual number supplier safeguards binding relationship, to it is described can
Forward the binding relationship subscription request with virtual-number supplier, by available virtual number supplier determine one it is virtual
Number establishes the binding relationship of calling number, called number and virtual-number.
25. outgoing call processing method according to claim 17, which is characterized in that may further comprise: full in condition subsequent
When sufficient, the binding relationship of calling number, called number and virtual-number is released.
26. outgoing call processing method according to claim 25, which is characterized in that the condition subsequent include binding time or
Unbinding request.
27. outgoing call processing method according to claim 26, which is characterized in that the binding time is the binding relationship
The time of binding duration parameters setting in subscription request or preset time.
28. outgoing call processing method according to claim 16, which is characterized in that further comprise: receiving described first
After call request, the virtual-number supplier obtains the called number according to the binding relationship of its maintenance.
29. outgoing call processing method according to claim 16, which is characterized in that further comprise: receiving described first
After call request, when the binding relationship that the virtual-number supplier does not safeguard, the virtual-number supplier initiates system
Readjustment obtains the called number.
30. a kind of based on exhaling processing method in call center characterized by comprising
Receive the number inquiry request that virtual-number supplier sends, wherein the number inquiry request includes customer ID code
And virtual-number；
Inquiry binding relationship table is requested according to the number inquiry, is had in client's number, virtual-number and service number
When binding relationship, the service number is obtained；And
The service number is sent to the virtual-number supplier.
31. exhaling processing method according to claim 30, which is characterized in that further comprise: in client's number
It, will be with the type of service pair according to the corresponding type of service of the virtual-number when not having binding relationship with virtual-number
The preset fixed line trunk number answered is determined as the service number.
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| CN201910385646.9A CN110290279A (en) | 2019-05-09 | 2019-05-09 | Call processing system and method |
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| CN201910385646.9A CN110290279A (en) | 2019-05-09 | 2019-05-09 | Call processing system and method |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111432076A (en) * | 2020-03-24 | 2020-07-17 | 中国—东盟信息港股份有限公司 | Number dial testing method and system in privacy number active inquiry mode |
| CN111669464A (en) * | 2020-06-04 | 2020-09-15 | 中国—东盟信息港股份有限公司 | Active number protection system |
| CN113067948A (en) * | 2021-03-16 | 2021-07-02 | 浙江百应科技有限公司 | Method and device for protecting privacy of calling number in outgoing call of telephone and electronic equipment |
| CN114040384A (en) * | 2021-10-27 | 2022-02-11 | 北京闪送科技有限公司 | Method for protecting real number privacy of two parties through intermediate number |
| CN115988132A (en) * | 2022-12-29 | 2023-04-18 | 广州宸祺出行科技有限公司 | Method and device for improving anonymous call completion rate through binding change and sending mode |
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2019
- 2019-05-09 CN CN201910385646.9A patent/CN110290279A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111432076A (en) * | 2020-03-24 | 2020-07-17 | 中国—东盟信息港股份有限公司 | Number dial testing method and system in privacy number active inquiry mode |
| CN111432076B (en) * | 2020-03-24 | 2021-05-14 | 中国—东盟信息港股份有限公司 | Number dial testing method and system in privacy number active inquiry mode |
| CN111669464A (en) * | 2020-06-04 | 2020-09-15 | 中国—东盟信息港股份有限公司 | Active number protection system |
| CN113067948A (en) * | 2021-03-16 | 2021-07-02 | 浙江百应科技有限公司 | Method and device for protecting privacy of calling number in outgoing call of telephone and electronic equipment |
| CN114040384A (en) * | 2021-10-27 | 2022-02-11 | 北京闪送科技有限公司 | Method for protecting real number privacy of two parties through intermediate number |
| CN115988132A (en) * | 2022-12-29 | 2023-04-18 | 广州宸祺出行科技有限公司 | Method and device for improving anonymous call completion rate through binding change and sending mode |
| CN115988132B (en) * | 2022-12-29 | 2024-04-09 | 广州宸祺出行科技有限公司 | Method and device for improving anonymous call rate through binding exchange manner |
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