CN110189208A - Passenger's evaluation method, device and storage medium - Google Patents
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Abstract
The embodiment of the present invention proposes a kind of passenger's evaluation method, device and computer readable storage medium.Wherein passenger's evaluation method includes: and is monitored in riding process to the behavior of the first passenger, obtains the behavior monitoring data of first passenger；First passenger is evaluated according to the behavior monitoring data.The embodiment of the present invention is capable of the quality superiority and inferiority of comprehensive descision passenger, gives quantifiable grading, and reasonable employment rating result facilitates specification passenger behavior, facilitates vehicle use environment, order, safely maintains, and then promotes experiencing by bus for passenger.
Description
Technical field
The present invention relates to information technology field more particularly to a kind of passenger's evaluation methods, device and computer-readable storage
Medium.
Background technique
Taxi services are the infrastructure services of each city indispensability.Urban taxi is with its convenience, quick, comfortable item
Part plays indispensable important function in resident trip.The expansion and social activities of especially size of urban population is polynary
Change the Travel Range for increasing resident, demand of the people to taxi only increases.But with the increase of demand, go out sometimes
The phenomenon that taxi operation order is now upset due to the uncivil behavior of passenger.Such as the poor passenger of individual quality can multiply
Occur the behaviors such as break one's word, destroy equipment, throw away rubbish during vehicle.Therefore specification cab-getter's behavior is maintenance taxi
Run one of the important measures of order.
For unmanned taxi, since unmanned taxi is not equipped with driver, safety
Member, there is more likely to be the late promise breaking of passenger, the environment for destroying cockpit, even interference Unmanned Systems' normal operations to influence
The problems such as traffic safety.Therefore it for unmanned taxi, constrains, standardize with greater need for having suitable method and mechanism
Passenger behavior.
The evaluation mechanism not quantified for cab-getter at present can not effectively standardize passenger behavior, nothing
Method maintains good taxi use environment and order, passenger experience bad.
Summary of the invention
The embodiment of the present invention provides a kind of passenger's evaluation method, device and computer readable storage medium, existing to solve
One or more technical problems in technology.
In a first aspect, the embodiment of the invention provides a kind of passenger's evaluation methods, comprising:
The behavior of the first passenger is monitored in riding process, obtains the behavior monitoring data of first passenger；
First passenger is evaluated according to the behavior monitoring data.
In one embodiment, the method also includes:
The second passenger is obtained to the evaluation data of vehicle condition, is obtained according to evaluation data of second passenger to vehicle condition described
Feedback Evaluation data of second passenger to first passenger；
First passenger is evaluated according to the behavior monitoring data and the Feedback Evaluation data.
In one embodiment, the behavior of the first passenger is monitored in riding process, obtains described first and multiplies
At least one of the behavior monitoring data, including following manner of visitor:
Recording by bus for first passenger is obtained, the credit number of first passenger is obtained according to the record by bus
According to the credit data includes at least one of the first reservation credit, planning credit and evaluation credit；By the credit data
Behavior monitoring data as first passenger；
The monitoring video by bus for obtaining first passenger obtains first passenger's according to the monitoring video by bus
Behavior evaluation data, the behavior evaluation data include the second reservation credit, environment inside car maintenance data and the maintenance of vehicle external environment
At least one of data；Using the behavior evaluation data as the behavior monitoring data of first passenger.
In one embodiment, second passenger is to take institute after first passenger seating taxi terminates
State the passenger of taxi；The second passenger is obtained to the evaluation data of vehicle condition, according to second passenger to the evaluation data of vehicle condition
Second passenger is obtained to the Feedback Evaluation data of first passenger, comprising:
Obtain the history evaluation data for the taxi that first passenger takes；
The history evaluation data and second passenger multiply the difference of the evaluation data of vehicle condition as described second
Feedback Evaluation data of the visitor to first passenger.
In one embodiment, first passenger is evaluated, further includes:
It, will be to described in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that first passenger is evaluated is as effective evaluation result.
In one embodiment, after evaluating first passenger, further includes:
Passenger's grading of first passenger is obtained according to the result evaluated first passenger；
Corresponding Service Privileges by bus are given according to the passenger of first passenger grading.
Second aspect, the embodiment of the invention provides a kind of passenger's evaluating apparatus, comprising:
Monitoring unit is used for: being monitored in riding process to the behavior of the first passenger, is obtained first passenger's
Behavior monitoring data；
Evaluation unit is used for: being evaluated according to the behavior monitoring data first passenger.
In one embodiment, described device further includes feedback unit；
The feedback unit is used for: obtaining the second passenger to the evaluation data of vehicle condition, according to second passenger to vehicle condition
Evaluation data obtain second passenger to the Feedback Evaluation data of first passenger；
The evaluation unit is also used to: being multiplied according to the behavior monitoring data and the Feedback Evaluation data to described first
Visitor evaluates.
In one embodiment, the monitoring unit includes at least one of following subelement:
Subelement is recorded, is used for: obtaining recording by bus for first passenger, obtains described the according to the record by bus
The credit data of one passenger, the credit data include at least one of the first reservation credit, planning credit and evaluation credit；
Using the credit data as the behavior monitoring data of first passenger；
Video recording subelement, is used for: obtaining the monitoring video by bus of first passenger, is obtained according to the monitoring video by bus
To the behavior evaluation data of first passenger, the behavior evaluation data include the second reservation credit, environment inside car maintenance number
At least one of data are safeguarded according to vehicle external environment；Using the behavior evaluation data as the behavior monitoring of first passenger
Data.
In one embodiment, second passenger is to take institute after first passenger seating taxi terminates
State the passenger of taxi；The feedback unit is used for:
Obtain the history evaluation data for the taxi that first passenger takes；
The history evaluation data and second passenger multiply the difference of the evaluation data of vehicle condition as described second
Feedback Evaluation data of the visitor to first passenger.
In one embodiment, the evaluation unit is also used to:
It, will be to described in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that first passenger is evaluated is as effective evaluation result.
In one embodiment, described device further includes rights management unit, and the rights management unit is used for:
Passenger's grading of first passenger is obtained according to the result evaluated first passenger；
Corresponding Service Privileges by bus are given according to the passenger of first passenger grading.
The third aspect, the embodiment of the invention provides a kind of passenger's evaluating apparatus, the function of described device can be by hard
Part is realized, corresponding software realization can also be executed by hardware.The hardware or software include one or more and above-mentioned function
It can corresponding module.
It include processor and memory in the structure of described device in a possible design, the memory is used for
Storage supports described device to execute the program of above-mentioned passenger's evaluation method, the processor is configured to for executing the storage
The program stored in device.Described device can also include communication interface, be used for and other equipment or communication.
Fourth aspect, the embodiment of the invention provides a kind of computer readable storage mediums, evaluate dress for storing passenger
Set computer software instructions used comprising for executing program involved in above-mentioned passenger's evaluation method.
A technical solution in above-mentioned technical proposal has the following advantages that or the utility model has the advantages that is capable of comprehensive descision passenger's
Quality superiority and inferiority, gives quantifiable grading, and reasonable employment rating result, which facilitates specification passenger behavior, facilitates vehicle uses ring
Border, safely maintains order, and then promotes experiencing by bus for passenger.
Another technical solution in above-mentioned technical proposal has the following advantages that or the utility model has the advantages that can be to the quality of passenger
Superiority and inferiority gives quantifiable grading, and different service and equity are provided for the passenger of different stage, and this method helps to improve
Passenger's quality, and then vehicle is made to maintain good operation state.
Above-mentioned general introduction is merely to illustrate that the purpose of book, it is not intended to be limited in any way.Except foregoing description
Schematical aspect, except embodiment and feature, by reference to attached drawing and the following detailed description, the present invention is further
Aspect, embodiment and feature, which will be, to be readily apparent that.
Detailed description of the invention
In the accompanying drawings, unless specified otherwise herein, otherwise indicate the same or similar through the identical appended drawing reference of multiple attached drawings
Component or element.What these attached drawings were not necessarily to scale.It should be understood that these attached drawings depict only according to the present invention
Disclosed some embodiments, and should not serve to limit the scope of the present invention.
Fig. 1 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.
Fig. 2 shows the flow charts of passenger's evaluation method according to an embodiment of the present invention.
Fig. 3 shows the monitoring device deployment schematic diagram of passenger's evaluation method according to an embodiment of the present invention.
Fig. 4 shows the monitoring device deployment schematic diagram of passenger's evaluation method according to an embodiment of the present invention.
Fig. 5 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.
Fig. 6 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.
Fig. 7 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.
Fig. 8 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.
Fig. 9 shows the structural block diagram of the monitoring unit of passenger's evaluating apparatus according to an embodiment of the present invention.
Figure 10 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.
Figure 11 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.
Specific embodiment
Hereinafter, certain exemplary embodiments are simply just described.As one skilled in the art will recognize that
Like that, without departing from the spirit or scope of the present invention, described embodiment can be modified by various different modes.
Therefore, attached drawing and description are considered essentially illustrative rather than restrictive.
Fig. 1 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.As shown in Figure 1, the passenger evaluation side
Method includes:
Step S110 is monitored the behavior of the first passenger in riding process, obtains the behavior of first passenger
Monitoring data；
Step S112 evaluates first passenger according to the behavior monitoring data.
Specification passenger behavior is the basis for guaranteeing taxi services and well runing.Commenting for quantization is formulated for cab-getter
Valence mechanism effectively can maintain good taxi use environment and order by specification passenger behavior.Especially for it is unmanned go out
For hiring a car, constrained with greater need for having suitable method and mechanism, specification passenger behavior.The embodiment of the present invention is transported based on taxi
Passenger is evaluated in the active monitoring of battalion's platform and/or photographic device.It, can be with root on the basis of evaluating passenger
Different equity and permission are provided to passenger according to evaluation, with preferably specification passenger behavior.
Specifically, in step s 110, since passenger about vehicle, until in the entire riding process that stroke terminates, out
System of hiring a car carries out active monitoring to the behavior of current passenger, obtains the behavior monitoring data of current passenger.Wherein, it actively monitors
It may include the monitoring of the active to taxi operation platform data and/or active monitoring carried out to passenger by photographic device.In step
In rapid S112, the behavior monitoring data according to obtained in step S110 evaluate first passenger, comprehensive to be started a work shift
Objective quality scoring.
Fig. 2 shows the flow charts of passenger's evaluation method according to an embodiment of the present invention.As shown in Fig. 2, in a kind of embodiment party
In formula, the method also includes:
Step S110 is monitored the behavior of the first passenger in riding process, obtains the behavior of first passenger
Monitoring data；
Step S120 obtains the second passenger to the evaluation data of vehicle condition, according to second passenger to the review number of vehicle condition
According to obtaining second passenger to the Feedback Evaluation data of first passenger；
Step S130 comments first passenger according to the behavior monitoring data and the Feedback Evaluation data
Valence.
Active monitoring and other passengers of the embodiment of the present invention based on taxi operation platform and/or photographic device
Feedback Evaluation evaluates passenger.On the basis of evaluating passenger, it can also be provided according to evaluation to passenger different
Equity and permission, with preferably specification passenger behavior.
In the step s 120, after current passenger terminates stroke, next bit passenger, which continues to take same taxi, to be started
Stroke.Then next bit passenger needs to evaluate situation outside car in taxi operation platform before starting stroke.It is next
The Feedback Evaluation data of position passenger can objectively reflect the quality superiority and inferiority of current passenger.For example, if next bit passenger sends out
Existing in-vehicle device is destroyed, then reflects that the quality for being likely to be current passenger is poor.That is, in-vehicle device is by broken
It is bad to be likely due to caused by the bad behavior of current passenger.For difference for the sake of, current passenger is known as the first passenger, will under
One passenger is known as the second passenger.
In step s 130, it is fed back in combination with obtained in behavior monitoring data obtained in step S110 and step S120
Evaluation data evaluate first passenger, comprehensive to provide the scoring of passenger's quality.
Above-mentioned technical proposal has the following advantages that or the utility model has the advantages that is capable of the quality superiority and inferiority of comprehensive descision passenger, giving can
The grading of quantization, reasonable employment rating result facilitate specification passenger behavior, facilitate vehicle use environment, order, safety
It maintains, and then promotes experiencing by bus for passenger.
In one embodiment, the behavior of the first passenger is monitored in riding process, obtains described first and multiplies
At least one of the behavior monitoring data, including following manner of visitor:
Recording by bus for first passenger is obtained, the credit number of first passenger is obtained according to the record by bus
According to the credit data includes at least one of the first reservation credit, planning credit and evaluation credit；By the credit data
Behavior monitoring data as first passenger；
The monitoring video by bus for obtaining first passenger obtains first passenger's according to the monitoring video by bus
Behavior evaluation data, the behavior evaluation data include the second reservation credit, environment inside car maintenance data and the maintenance of vehicle external environment
At least one of data；Using the behavior evaluation data as the behavior monitoring data of first passenger.
A kind of mode for obtaining the behavior monitoring data of the first passenger is the monitoring of the active to taxi operation platform data.
Wherein, taxi operation platform may include the operation platform similar to APP (APPlication, application program) of calling a taxi.User can
To carry out the operation such as vehicle reservation, evaluation on taxi operation platform.Described first can be obtained on taxi operation platform
Passenger's records by bus.Recording by bus for first passenger includes: passenger's reservation and riding time record, note is changed in destination by bus
At least one of record and ride experience evaluation record.
Wherein, it can analyze whether passenger keeps time according to passenger's reservation and riding time record.For example, if passenger is
Once in a while cancel reservation then think passenger be it is punctual, if passenger often cancels reserve if think that passenger is not punctual.For another example,
If the riding time of passenger's reservation and record difference of actual riding time are larger, that is, passenger has been late the long period,
Then think that passenger is not punctual.And then according to the data value of whether punctual the first reservation credit for determining passenger of passenger.For example,
If it is considered to passenger be it is punctual, then first reservation credit data value be 0；If it is considered to passenger be it is not punctual, then first
The data value for reserving credit is 1.
It can analyze the frequent degree that passenger replaces destination according to destination change record by bus.For example, if passenger
The number and the passenger for replacing destination ride total degree ratio less than predetermined ratio threshold value, then it is assumed that the passenger is to replace once in a while
Destination；If the number of passenger's replacement destination and the passenger ride, the ratio of total degree is more than or equal to predetermined ratio threshold value,
Think that the passenger is frequent replacement destination.And then the planning credit of passenger is determined according to the frequent degree that passenger replaces destination
Data value.For example, then planning that the data value of credit is 0 if it is considered to passenger is to replace destination once in a while；If it is considered to passenger
It is frequent replacement destination, then plans that the data value of credit is 1.
It can analyze whether passenger has carried out malice evaluation according to ride experience evaluation record.Such as it can be in passenger to by bus
After Comfort Evaluation, judge whether passenger has carried out malice and evaluated.Specifically, the situation very poor in evaluation of the passenger to comfort level
Under, vehicle parameter in available vehicle operation, such as acceleration, brake number, whether have and acutely turn, jolt
Situation.If vehicle even running, and passenger is very poor to the evaluation of comfort level, then it is assumed that the passenger has carried out malice and evaluated.Into
And whether the data value that malice evaluates the evaluation credit of determining passenger is carried out according to passenger.For example, if it is considered to passenger does not have
Malice evaluation, i.e. passenger's rational evaluation ride experience are carried out, then the data value for evaluating credit is 0；If it is considered to passenger carries out
Malice is evaluated, i.e., passenger does not have rational evaluation ride experience, then the data value for evaluating credit is 1.
To sum up, available first reservation credit, planning credit are recorded by bus according to what is obtained on taxi operation platform
With evaluation at least one of credit data, using above at least one data as the behavior monitoring data of first passenger.
The another way for obtaining the behavior monitoring data of the first passenger is to carry out active prison to passenger by photographic device
Control.Fig. 3 shows the monitoring device deployment schematic diagram of passenger's evaluation method according to an embodiment of the present invention.As shown in figure 3, at one
In example, 1 camera in car can be set in front inside the vehicle, can completely cover environment inside car.Pass through camera in car
Environment inside car maintenance condition can be monitored.The monitoring device deployment that Fig. 4 shows passenger's evaluation method according to an embodiment of the present invention is shown
It is intended to.As shown in figure 4, in one example, it can be each in outside vehicle right rear view mirror, left-hand mirror, front, four, rear position
The outer camera of 1 vehicle is set, and above 4 cameras can completely cover vehicle external environment.It can be monitored outside vehicle by camera outside vehicle
Environment maintenance situation.The monitoring video by bus of passenger can be obtained by camera outside camera in car and vehicle.
By taking unmanned taxi as an example, video analysis can be carried out to the monitoring video by bus of passenger.Use computer graphic
As Visual analysis techniques, is analyzed and then separating background in scene and target and track the mesh occurred in camera scene
Mark.By video analysis, this total number of persons by bus including entourage by bus of passenger is obtained.Then obtain passenger this
The number of reservation by bus.Whether judgement total number of persons of riding is more than the number of reservation.Whether it is more than reservation according to total number of persons by bus
Number can determine passenger second reservation credit data value.For example, if total number of persons is not more than the number reserved by bus,
Then the data value of the second reservation credit is 0；If number of the total number of persons more than reservation by bus, the data value of the second reservation credit
It is 1.
Still by taking unmanned taxi as an example, video is carried out to the monitoring video by bus of the passenger obtained from camera in car
Analysis, identifies the behavior act of passenger.It by video analysis, can recognize whether passenger has bad behavior, such as can recognize passenger
Whether the behavior that destroys equipment and throw away rubbish is had.The environment inside car maintenance for whether having bad behavior that can determine passenger according to passenger
The data value of data.For example, environment inside car safeguards that the data value of data is 0 if passenger does not have bad behavior；If passenger
There is bad behavior, then the data value of environment inside car maintenance data is 1.
Still by taking unmanned taxi as an example, video is carried out to the monitoring video by bus for the passenger that camera obtains outside vehicle
Analysis, identifies the behavior act of passenger.It by video analysis, can recognize whether passenger has bad behavior, such as can recognize passenger
Whether the behavior of damage vehicle appearance and equipment is had.The vehicle external environment dimension for whether having bad behavior that can determine passenger according to passenger
Protect the data value of data.For example, vehicle external environment safeguards that the data value of data is 0 if passenger does not have bad behavior；If multiplied
Visitor has bad behavior, then the data value of vehicle external environment maintenance data is 1.
To sum up, available second reservation of the monitoring video by bus obtained according to camera outside camera in car and vehicle is believed
It, will be described in above at least one data be used as at least one of, environment inside car maintenance data and vehicle external environment maintenance data
The behavior monitoring data of first passenger.
Active monitoring evaluation detailed rules and regulations such as 1 institute of table of the behavior monitoring data of the first passenger is obtained above by two ways
Show.Two kinds of sides can also can be used simultaneously by one of behavior monitoring data for obtaining the first passenger in two ways
Formula obtains the behavior monitoring data of the first passenger, and the element by bus of passenger is then judged in conjunction with the aggregation of data from two ways
It is of fine quality bad.
Actively detailed rules and regulations are evaluated in monitoring to 1 taxi system of table
In one example, the mode for obtaining the behavior monitoring data of the first passenger includes: according to taxi operation platform
Data and interior outer camera are monitored passenger behavior etc., the quality superiority and inferiority by bus of Comprehensive Evaluation passenger.Based on specifically commenting
Sentence detailed rules and regulations (as shown in table 1), S1 is enabled to be equal to the summation of corresponding 6 data values of 6 projects shown in table 1.The value of S1 is made
For the value of the behavior monitoring data of the first passenger.Wherein, 6 data values include: the first reservation credit, planning credit, evaluation letter
With, second reservation credit, environment inside car maintenance data and vehicle external environment maintenance data data value, then:
A) S1=0 illustrates that current passenger quality is fabulous；
B) S1=1 illustrates that current passenger quality is preferable；
C) S1=2 illustrates that current passenger quality is general；
D) S1=3 illustrates that current passenger quality is poor；
E) S1 >=4 illustrate that current passenger quality is very poor.
For example, current passenger be it is punctual, then first reservation credit data value be 0；
Current passenger is frequent replacement destination, then plans that the data value of credit is 1；
Current passenger rational evaluation ride experience, then the data value for evaluating credit is 0；
Current total number of persons by bus is not more than the number reserved, then the data value of the second reservation credit is 0；
Current passenger is in the car without bad behavior, then the data value of environment inside car maintenance data is 0；
Current passenger does not have bad behavior outside vehicle, then the data value of environment inside car maintenance data is 0.
The summation of above 6 data values is 1, then S1=1, illustrates that current passenger quality is preferable.
Fig. 5 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.As shown in figure 5, in a kind of embodiment party
In formula, second passenger is the passenger that the taxi is taken after first passenger seating taxi terminates；In Fig. 2
Step S120, obtain the second passenger to the evaluation data of vehicle condition, obtained according to evaluation data of second passenger to vehicle condition
Second passenger is to the Feedback Evaluation data of first passenger, specifically can include:
Step S210 obtains the history evaluation data for the taxi that first passenger takes；
Step S220, using the history evaluation data and second passenger to the difference of the evaluation data of vehicle condition as institute
The second passenger is stated to the Feedback Evaluation data of first passenger.
Still by taking unmanned taxi as an example, before taxi starting, need passenger on taxi operation platform to vehicle
Inside and outside situation is evaluated.Table 2 shows the second passenger of taxi system to the evaluation data detailed rules and regulations of vehicle condition.Referring to table 2, one
In a example, the evaluation data detailed rules and regulations to vehicle condition may include following evaluation entry: the 1) vehicle appearance of this vehicle, off-board
How is intact bad degree? 2) how is comfortable, clean and tidy, the clean degree of the environment inside car of this vehicle? 3) in the vehicle of this vehicle
How are decorations, in-vehicle device is intact bad degree? it is wherein the marking range of choice of passenger's setting in each evaluation entry
It can be the integer between from 1 to 10.For example, evaluation entry 1) vehicle appearance of this vehicle, off-board is intact bad journey
How is degree? passenger can evaluate vehicle condition according to damaged condition.If well damage can make 1 score, if can intactly beat
10 points.In order to avoid user's standards of grading deviation, attached drawing signal is had for each score in platform, to illustrate that each score is corresponding
Deterioration extent and damaged condition.Passenger can compare attached drawing signal and current vehicle condition to each evaluation item in evaluation data detailed rules and regulations
Mesh marking.
Evaluation data detailed rules and regulations of 2 the second passenger of taxi system of table to vehicle condition
In one example, find that interior sanitary condition is very poor after the second passenger loading, but interior external equipment is not broken
Bad, then the case where the second passenger gives a mark to each evaluation entry in evaluation data detailed rules and regulations, is as follows: evaluation entry 1) 10 points；Evaluation
Entry 2) 1 point；Evaluate entry 3) 10 points.Then calculate above 3 evaluations entry marking is equally divided into 7 points.This can be put down
Respectively as the second passenger to the value of the evaluation data of vehicle condition.
Vehicle condition when above second passenger can objectively reflect that the first passenger terminates stroke to the evaluation data of vehicle condition.
But vehicle condition when the second passenger loading is likely to be caused by the bad behavior of the first passenger, it is also possible to be in the first passenger
Caused by the bad behavior of passenger before.And hence it is also possible to the history evaluation data for the taxi taken with reference to the first passenger.
In one example, the institute of the taxi is taken on the day of can obtaining from taxi operation platform before the first passenger
There is passenger to the evaluation data of vehicle condition, and calculate above-mentioned all passengers to the average mark of the evaluation data of vehicle condition, multiplies as first
The value of the history evaluation data for the taxi that visitor takes.For example, the same day take the taxi before the first passenger there are 8 to multiply
Visitor, this 8 passengers are 10 points, then after calculating average mark to the value of the evaluation data to vehicle condition, the taxi that the first passenger takes
The value of the history evaluation data of vehicle is also 10 points.
In on this basis, the history evaluation data and second passenger can be compared to the evaluation data of vehicle condition, incited somebody to action
The difference of the two is as second passenger to the Feedback Evaluation data of first passenger.It in one example, can will be described
The value of history evaluation data and second passenger to the values of the evaluation data of vehicle condition difference as second passenger to institute
State the Feedback Evaluation data of the first passenger.Indicate the second passenger to the value of the Feedback Evaluation data of the first passenger with S2.It is available
Following formula judges the quality superiority and inferiority of the first passenger:
S2=" all detailed rules and regulations average marks of this vehicle "-" this time all detailed rules and regulations scorings "
Wherein, " all detailed rules and regulations average marks of this vehicle " refer to the value of the history evaluation data for the taxi that the first passenger takes；
" this time all detailed rules and regulations scorings " refer to the second passenger to the value of the evaluation data of vehicle condition.
The value of S2 can reflect the quality superiority and inferiority of the first passenger.In one example, the quality of the value of S2 and the first passenger
The corresponding relationship of superiority and inferiority is as follows:
A) S2 < 0 illustrates that first passenger's quality is fabulous；
B) 0≤S2 < 1.5 illustrates that first passenger's quality is preferable；
C) 1.5≤S2 < 3 illustrates that first passenger's quality is general；
D) 3≤S2 < 4.5 illustrates that first passenger's quality is poor；
E) 4.5≤S2 illustrates that first passenger's quality is very poor.
In the examples described above, the second passenger is 7 points to the value of the evaluation data of vehicle condition, the taxi that the first passenger takes
The value of history evaluation data is 10 points, then the poor S2=3 of the two points, illustrates that first passenger's quality is poor.That is first multiplies
The taxi history vehicle condition that visitor takes is preferable always, but vehicle condition becomes poor after the first passenger takes, it can be said that bright the
One passenger's quality is poor.
In another example, if the taxi that the second passenger takes the value of the evaluation data of vehicle condition and the first passenger
History evaluation data value between gap it is little, i.e. the value very little of S2 then illustrates that first passenger's quality is preferable.That is
The taxi history vehicle condition that first passenger takes is preferable always, and vehicle condition does not have significant change after the first passenger takes, still
It keeps preferably, it can be said that bright first passenger quality is preferable.
In one embodiment, according to the behavior monitoring data and the Feedback Evaluation data to first passenger
It is evaluated, further includes:
It, will be to described in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that first passenger is evaluated is as effective evaluation result.
If the number that passenger rides is seldom, incomplete, the second passenger due to historical data may accidentally comment or taxi fortune
The reasons such as platform data statistical error are sought, causing may be not accurate enough to the evaluation result of passenger, or even has larger biased.
To avoid passenger because number of riding is few, and preceding score of riding several times is that may be present biased, can set frequency threshold value by bus.Multiplying
In the case that objective number of effectively riding is more than or equal to frequency threshold value by bus, it is believed that evaluation result is effective.For example, having in passenger
Effect thinks that evaluation result is effective 5 times or more by bus.This embodiment can make evaluation result more true and accurate, avoid occurring
Accidentally comment situation.
Fig. 6 shows the flow chart of passenger's evaluation method according to an embodiment of the present invention.As shown in fig. 6, in a kind of embodiment party
In formula, step S130 carries out evaluating it according to the behavior monitoring data and the Feedback Evaluation data to first passenger
Afterwards, further includes:
Step S140 grades according to the passenger that the result evaluated first passenger obtains first passenger；
Step S150 gives corresponding Service Privileges by bus according to the passenger of first passenger grading.
It has been observed that carrying out evaluation to first passenger includes: according to the behavior monitoring data and the Feedback Evaluation
Data evaluate first passenger.In step S140, can according to the first passenger evaluated as a result, namely
The behavior monitoring data of the first passenger monitored in conjunction with the active of taxi system and the second passenger are to the first passenger's
Feedback Evaluation data, it is comprehensive to provide the scoring of passenger's quality, and then obtain passenger's grading of the first passenger.For example, can be according to first
The value S1 and the second passenger of the behavior monitoring data of passenger obtain the first passenger to the value S2 of the Feedback Evaluation data of the first passenger
The scoring of passenger's quality, and then graded according to the passenger that passenger's quality of the first passenger scores to obtain first passenger.As before
State, the size of the value of S1 and S2 corresponds to different passenger's quality grades: quality is fabulous, quality is preferable, quality is general, quality compared with
Difference and quality are very poor.The corresponding quality grade of the value of S1 and S2 can be referred to as S1 grade and S2 grade.Table 3 shows S1 etc.
The corresponding relationship of grade, S2 grade and the scoring of passenger's quality.
Table 3 combines S1 grade, S2 grade are comprehensive to provide the scoring of passenger's quality
Referring to table 3, in one example, the active prison after certain stroke of riding of passenger's first, by taxi system
Control obtains the value S1=4 of behavior monitoring data, and corresponding passenger's quality grade is very poor；The next bit passenger of passenger's first is to passenger
The value S2=5 of the Feedback Evaluation data of first, corresponding passenger's quality grade is very poor；According to S1 grade, S2 grade shown in table 3
Corresponding relationship with the scoring of passenger's quality is it is found that can integrate the passenger's quality scoring provided in conjunction with S1 grade, S2 grade is 1 point.
In another example, after passenger Person B time rides stroke, the active by taxi system monitors to obtain
The value S1=0 of behavior monitoring data, corresponding passenger's quality grade is fabulous；The next bit passenger of passenger's first is to the anti-of passenger's first
The value S2=1.0 of feedback evaluation data, corresponding passenger's quality grade is preferable；According to S1 grade, S2 grade shown in table 3 with multiply
The corresponding relationship of objective quality scoring is it is found that can integrate the passenger's quality scoring provided in conjunction with S1 grade, S2 grade is 8 points.
Obtain passenger every time by bus passenger's quality scoring on the basis of, will same passenger it is all by bus undergo produced by
The scoring of passenger's quality average, can get average quality and score S.Wherein, the value range of S is in 1~9 point of section.
Passenger's grading can be obtained according to the scoring of the average quality of passenger.Passenger's grading can include: fabulous, preferable, general, poor and pole
Difference.In one example, the corresponding relationship of the scoring of average quality and passenger's grading of passenger are as follows:
A) S=9 illustrates that the passenger's quality being evaluated is fabulous；
B) 7≤S < 9 illustrates that the passenger's quality being evaluated is preferable；
C) 5≤S < 7 illustrates that the passenger's quality being evaluated is general；
D) 3≤S < 5 illustrates that the passenger's quality being evaluated is poor；
E) 1≤S < 3 illustrates that the passenger's quality being evaluated is very poor.
Obtain each passenger passenger grade on the basis of, in step S150, can be graded according to the passenger of passenger to
Give corresponding Service Privileges by bus.Table 4 shows the corresponding relationship of passenger's grading and Service Privileges by bus.
4 passenger of table grading and Service Privileges corresponding relationship by bus
As shown in table 4, if the passenger of passenger third is rated " fabulous ", corresponding passenger's label is that " diamond is used
Family ".The Service Privileges provided for " diamond user " are most.If the passenger of passenger's fourth is rated " very poor ", corresponding to multiply
Objective label is " blacklist ".Any Service Privileges are not provided for " blacklist ", and cannot be ridden in limitation 3 days.
The embodiment of the present invention is comprehensive by combining the Feedback Evaluation of the active monitoring of taxi system and other passengers
The quality superiority and inferiority for judging passenger users, gives quantifiable grading.And graded based on passenger, different equity and service power are provided
Limit allows the highest passenger of quality that can enjoy optimal service, blacklist is even added in the permission for the passenger for limiting quality difference.It is logical
Cross the above method can effective specification passenger behavior, maintain use environment, the order of taxi, allow passenger that can have good seating
Experience.
Fig. 7 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.As shown in fig. 7, the present invention is implemented
Example passenger's evaluating apparatus include:
Monitoring unit 100, is used for: being monitored in riding process to the behavior of the first passenger, obtains described first and multiply
The behavior monitoring data of visitor；
Evaluation unit 300, is used for: being evaluated according to the behavior monitoring data first passenger.
Fig. 8 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.As shown in figure 8, in a kind of implementation
In mode, described device further includes feedback unit 200；
The feedback unit 200 is used for: obtaining the second passenger to the evaluation data of vehicle condition, according to second passenger to vehicle
The evaluation data of condition obtain second passenger to the Feedback Evaluation data of first passenger；
The evaluation unit 300 is also used to: according to the behavior monitoring data and the Feedback Evaluation data to described
One passenger evaluates.
Fig. 9 shows the structural block diagram of the monitoring unit of passenger's evaluating apparatus according to an embodiment of the present invention.As shown in figure 9,
In one embodiment, the monitoring unit 100 includes at least one of following subelement:
Subelement 110 is recorded, is used for: obtaining recording by bus for first passenger, institute is obtained according to the record by bus
The credit data of the first passenger is stated, the credit data includes the first reservation credit, planning credit and evaluates in credit at least
It is a kind of；Using the credit data as the behavior monitoring data of first passenger；
Video recording subelement 120, is used for: obtaining the monitoring video by bus of first passenger, is recorded according to the monitoring by bus
As obtaining the behavior evaluation data of first passenger, the behavior evaluation data include the second reservation credit, environment inside car dimension
Protect at least one of data and vehicle external environment maintenance data；Using the behavior evaluation data as the behavior of first passenger
Monitoring data.
In one embodiment, second passenger is to take institute after first passenger seating taxi terminates
State the passenger of taxi；The feedback unit 200 is used for:
Obtain the history evaluation data for the taxi that first passenger takes；
The history evaluation data and second passenger multiply the difference of the evaluation data of vehicle condition as described second
Feedback Evaluation data of the visitor to first passenger.
In one embodiment, the evaluation unit 300 is also used to:
It, will be to described in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that first passenger is evaluated is as effective evaluation result.
Figure 10 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.As shown in Figure 10, in a kind of reality
It applies in mode, described device further includes rights management unit 400, and the rights management unit 400 is used for:
Passenger's grading of first passenger is obtained according to the result evaluated first passenger；
Corresponding Service Privileges by bus are given according to the passenger of first passenger grading.
The function of each unit in passenger's evaluating apparatus of the embodiment of the present invention may refer to the corresponding description in the above method,
Details are not described herein.
Figure 11 shows the structural block diagram of passenger's evaluating apparatus according to an embodiment of the present invention.As shown in figure 11, the device packet
Include: memory 910 and processor 920 are stored with the computer program that can be run on processor 920 in memory 910.It is described
Processor 920 realizes passenger's evaluation method in above-described embodiment when executing the computer program.The memory 910 and place
The quantity for managing device 920 can be one or more.
The device further include:
Communication interface 930 carries out data interaction for being communicated with external device.
Memory 910 may include high speed RAM memory, it is also possible to further include nonvolatile memory (non-
Volatile memory), a for example, at least magnetic disk storage.
If memory 910, processor 920 and the independent realization of communication interface 930, memory 910,920 and of processor
Communication interface 930 can be connected with each other by bus and complete mutual communication.The bus can be Industry Standard Architecture
Structure (ISA, Industry Standard Architecture) bus, external equipment interconnection (PCI, Peripheral
Component Interconnect) bus or extended industry-standard architecture (EISA, Extended Industry
Standard Architecture) bus etc..The bus can be divided into address bus, data/address bus, control bus etc..For
Convenient for indicating, only indicated with a thick line in Figure 11, it is not intended that an only bus or a type of bus.
Optionally, in specific implementation, if memory 910, processor 920 and communication interface 930 are integrated in one piece of core
On piece, then memory 910, processor 920 and communication interface 930 can complete mutual communication by internal interface.
In one embodiment, passenger's evaluating apparatus includes intelligent sound box.
The embodiment of the invention provides a kind of computer readable storage mediums, are stored with computer program, the program quilt
Processor realizes any method in above-described embodiment when executing.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is included at least one embodiment or example of the invention.Moreover, particular features, structures, materials, or characteristics described
It may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, this
The technical staff in field can be by the spy of different embodiments or examples described in this specification and different embodiments or examples
Sign is combined.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic." first " is defined as a result, the feature of " second " can be expressed or hidden
It include at least one this feature containing ground.In the description of the present invention, the meaning of " plurality " is two or more, unless otherwise
Clear specific restriction.
Any process described otherwise above or method description are construed as in flow chart or herein, and expression includes
It is one or more for realizing specific logical function or process the step of executable instruction code module, segment or portion
Point, and the range of the preferred embodiment of the present invention includes other realization, wherein can not press shown or discussed suitable
Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, Lai Zhihang function, this should be of the invention
Embodiment person of ordinary skill in the field understood.
Expression or logic and/or step described otherwise above herein in flow charts, for example, being considered use
In the order list for the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system, including the system of processor or other can be held from instruction
The instruction fetch of row system, device or equipment and the system executed instruction) it uses, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium ", which can be, any may include, stores, communicates, propagates or pass
Defeated program is for instruction execution system, device or equipment or the dress used in conjunction with these instruction execution systems, device or equipment
It sets.The more specific example (non-exhaustive list) of computer-readable medium include the following: there is the electricity of one or more wirings
Interconnecting piece (electronic device), portable computer diskette box (magnetic device), random access memory (RAM), read-only memory
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device and portable read-only memory
(CDROM).In addition, computer-readable medium can even is that the paper that can print described program on it or other suitable Jie
Matter, because can then be edited, be interpreted or when necessary with other for example by carrying out optical scanner to paper or other media
Suitable method is handled electronically to obtain described program, is then stored in computer storage.
It should be appreciated that each section of the invention can be realized with hardware, software, firmware or their combination.Above-mentioned
In embodiment, software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage
Or firmware is realized.It, and in another embodiment, can be under well known in the art for example, if realized with hardware
Any one of column technology or their combination are realized: having a logic gates for realizing logic function to data-signal
Discrete logic, with suitable combinational logic gate circuit specific integrated circuit, programmable gate array (PGA), scene
Programmable gate array (FPGA) etc..
Those skilled in the art are understood that realize all or part of step that above-described embodiment method carries
It suddenly is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer-readable storage medium
In matter, which when being executed, includes the steps that one or a combination set of embodiment of the method.
It, can also be in addition, each functional unit in each embodiment of the present invention can integrate in a processing module
It is that each unit physically exists alone, can also be integrated in two or more units in a module.Above-mentioned integrated mould
Block both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized and when sold or used as an independent product in the form of software function module, also can store in a computer
In readable storage medium storing program for executing.The storage medium can be read-only memory, disk or CD etc..
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can readily occur in its various change or replacement,
These should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with the guarantor of the claim
It protects subject to range.
Claims (14)
1. a kind of passenger's evaluation method characterized by comprising
The behavior of the first passenger is monitored in riding process, obtains the behavior monitoring data of first passenger；
First passenger is evaluated according to the behavior monitoring data.
2. the method according to claim 1, wherein further include:
The second passenger is obtained to the evaluation data of vehicle condition, obtains described second according to evaluation data of second passenger to vehicle condition
Feedback Evaluation data of the passenger to first passenger；
First passenger is evaluated according to the behavior monitoring data and the Feedback Evaluation data.
3. the method according to claim 1, wherein being supervised in riding process to the behavior of the first passenger
Control, obtains at least one of the behavior monitoring data, including following manner of first passenger:
Recording by bus for first passenger is obtained, the credit data of first passenger, institute are obtained according to the record by bus
Stating credit data includes at least one of the first reservation credit, planning credit and evaluation credit；Using the credit data as
The behavior monitoring data of first passenger；
The monitoring video by bus for obtaining first passenger obtains the behavior of first passenger according to the monitoring video by bus
Data are evaluated, the behavior evaluation data include that the second reservation credit, environment inside car maintenance data and vehicle external environment safeguard data
At least one of；Using the behavior evaluation data as the behavior monitoring data of first passenger.
4. according to the method described in claim 2, it is characterized in that, second passenger is to take to hire out in first passenger
Vehicle takes the passenger of the taxi after terminating；The second passenger is obtained to the evaluation data of vehicle condition, according to second passenger
Second passenger is obtained to the Feedback Evaluation data of first passenger to the evaluation data of vehicle condition, comprising:
Obtain the history evaluation data for the taxi that first passenger takes；
Using the history evaluation data and second passenger to the difference of the evaluation data of vehicle condition as second passenger couple
The Feedback Evaluation data of first passenger.
5. method according to claim 1 to 4, which is characterized in that evaluate first passenger, also
Include:
It, will be to described first in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that passenger is evaluated is as effective evaluation result.
6. method according to claim 1 to 4, which is characterized in that carry out evaluating it to first passenger
Afterwards, further includes:
Passenger's grading of first passenger is obtained according to the result evaluated first passenger；
Corresponding Service Privileges by bus are given according to the passenger of first passenger grading.
7. a kind of passenger's evaluating apparatus characterized by comprising
Monitoring unit is used for: being monitored in riding process to the behavior of the first passenger, is obtained the behavior of first passenger
Monitoring data；
Evaluation unit is used for: being evaluated according to the behavior monitoring data first passenger.
8. device according to claim 7, which is characterized in that described device further includes feedback unit；
The feedback unit is used for: being obtained the second passenger to the evaluation data of vehicle condition, is commented according to second passenger vehicle condition
Valence mumber evidence obtains second passenger to the Feedback Evaluation data of first passenger；
The evaluation unit is also used to: according to the behavior monitoring data and the Feedback Evaluation data to first passenger into
Row evaluation.
9. device according to claim 7, which is characterized in that the monitoring unit includes at least one in following subelement
Kind:
Subelement is recorded, is used for: obtaining recording by bus for first passenger, described first is obtained according to the record by bus and multiplies
The credit data of visitor, the credit data include at least one of the first reservation credit, planning credit and evaluation credit；By institute
State behavior monitoring data of the credit data as first passenger；
Video recording subelement, is used for: obtaining the monitoring video by bus of first passenger, obtains institute according to the monitoring video by bus
State the behavior evaluation data of the first passenger, the behavior evaluation data include the second reservation credit, environment inside car maintenance data and
Vehicle external environment safeguards at least one of data；Using the behavior evaluation data as the behavior monitoring number of first passenger
According to.
10. device according to claim 8, which is characterized in that second passenger is taken out in first passenger
It hires a car and takes the passenger of the taxi after terminating；The feedback unit is used for:
Obtain the history evaluation data for the taxi that first passenger takes；
Using the history evaluation data and second passenger to the difference of the evaluation data of vehicle condition as second passenger couple
The Feedback Evaluation data of first passenger.
11. device according to any one of claims 7 to 10, which is characterized in that the evaluation unit is also used to:
It, will be to described first in the case where first passenger effectively rides number more than or equal to preset frequency threshold value by bus
The result that passenger is evaluated is as effective evaluation result.
12. device according to any one of claims 7 to 10, which is characterized in that described device further includes rights management
Unit, the rights management unit are used for:
Passenger's grading of first passenger is obtained according to the result evaluated first passenger；
Corresponding Service Privileges by bus are given according to the passenger of first passenger grading.
13. a kind of passenger's evaluating apparatus characterized by comprising
One or more processors；
Storage device, for storing one or more programs；
When one or more of programs are executed by one or more of processors, so that one or more of processors
Realize such as method described in any one of claims 1 to 6.
14. a kind of computer readable storage medium, is stored with computer program, which is characterized in that the program is held by processor
Such as method described in any one of claims 1 to 6 is realized when row.
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