CN110166643A - Control method of attending a banquet, system and the speech robot people of coupled - Google Patents
Control method of attending a banquet, system and the speech robot people of coupled Download PDFInfo
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- CN110166643A CN110166643A CN201910527960.6A CN201910527960A CN110166643A CN 110166643 A CN110166643 A CN 110166643A CN 201910527960 A CN201910527960 A CN 201910527960A CN 110166643 A CN110166643 A CN 110166643A
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- banquet
- attending
- client terminal
- terminal
- robot people
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- General Health & Medical Sciences (AREA)
- Human Computer Interaction (AREA)
- Robotics (AREA)
- Mechanical Engineering (AREA)
- Electrically Operated Instructional Devices (AREA)
Abstract
The embodiment of the invention discloses a kind of control method of attending a banquet of coupled, system and speech robot people, which comprises after closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives the voice messaging that client terminal is sent by phone, and the voice messaging is translated into text；The text obtained based on translation searches for corresponding reply text in natural language processing engine, will reply the corresponding audio of text and broadcasts to client terminal.The embodiment of the present invention have the advantages that solve the problems, such as in the prior art due to caused by telemarketing system is busy user's Inbound Calls can not be timely responded to, promote the efficiency and user experience of whole operator attendance personnel.
Description
Technical field
The present embodiments relate to technical field of voice interaction, and in particular to control method of attending a banquet, the system of coupled
And speech robot people.
Background technique
Telemarketing system is a kind of response calling system for requiring contact staff to participate in.Enterprise customer generallys use phone
Seat system provides the service such as business consultation, business handling and recalling surveys.
Since the contact staff in each telemarketing system is limited, and the user terminal of the incoming call telemarketing system
May be very more, so it sometimes appear that the case where capable of replying temporarily without contact staff, user terminal is needed to wait, namely
Seating busy condition.
It attends a banquet and is constantly in busy condition and can seriously affect user experience.
Summary of the invention
For this purpose, the embodiment of the present invention provides the control method of attending a banquet, system and speech robot people of a kind of coupled, with solution
Certainly in the prior art due to telemarketing system it is busy caused by user's Inbound Calls can not be timely responded to the problem of.
To achieve the goals above, the embodiment of the present invention provides the following technical solutions:
According to a first aspect of the embodiments of the present invention, a kind of control method of attending a banquet of coupled, including following step are provided
It is rapid:
After closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal；
Speech robot people receives the voice messaging that client terminal is sent by phone, and the voice messaging is translated into a document
This；
The text obtained based on translation searches for corresponding reply text in natural language processing engine, will reply text pair
The audio answered is broadcasted to client terminal.
Further, further comprising the steps of:
Speech robot people converts text information with the voice messaging that client terminal interacts for it, and the text is believed
Breath is by terminal display of attending a banquet to operator attendance.
Further, further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal is further displayed, with
And the essential information of user that the speech robot people selected with this interacts.
Further, further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Further display text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal；
After terminal of attending a banquet further obtains the operation that operator attendance clicks noninductive intervention call function, any phonetic machine
Device people pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
According to a second aspect of the embodiments of the present invention, a kind of speech robot people of coupled is provided, comprising:
First playing module, for playing the artificial customer service recording of preparatory typing to client terminal after closing of the circuit；
Voice obtains conversion module, the voice messaging sent for receiving client terminal by phone, by the voice
Information translates into text；
Second playing module, the text for being obtained based on translation search for corresponding reply in natural language processing engine
Text will be replied the corresponding audio of text and be broadcasted to client terminal.
It further, further include conversion module, for converting text with the voice messaging that client terminal interacts for it
Word information, by the text information by terminal display of attending a banquet to operator attendance.
According to a third aspect of the embodiments of the present invention, a kind of control system of attending a banquet of coupled, including above-mentioned are provided
One speech robot people and terminal of attending a banquet；
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operation that operator attendance selects the dialog information of any speech robot people and client terminal, into one
Text information corresponding to the voice messaging that step display any speech robot people and client terminal interact, and and institute
State the essential information for the user that any speech robot people interacts.
Further, the dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operation that operator attendance selects the dialog information of any speech robot people and client terminal, into one
Text information corresponding to the voice messaging that step display any speech robot people and client terminal interact；
After terminal of attending a banquet obtains the operation that further acquisition operator attendance clicks noninductive intervention call function, any language
Sound robot pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
Control method of attending a banquet, system and the speech robot people of offer coupled of the embodiment of the present invention, which comprises
After closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives client
The voice messaging is translated into text by the voice messaging that terminal is sent by phone；Based on the obtained text of translation from
Corresponding reply text is searched in right language processing engine, the corresponding audio of text will be replied and broadcasted to client terminal.
The embodiment of the present invention have the advantages that solution in the prior art due to telemarketing system it is busy caused by use
The problem of family Inbound Calls can not be timely responded to promotes the efficiency and user experience of whole operator attendance personnel.
Detailed description of the invention
It, below will be to embodiment party in order to illustrate more clearly of embodiments of the present invention or technical solution in the prior art
Formula or attached drawing needed to be used in the description of the prior art are briefly described.It should be evident that the accompanying drawings in the following description is only
It is merely exemplary, it for those of ordinary skill in the art, without creative efforts, can also basis
The attached drawing of offer, which is extended, obtains other implementation attached drawings.
Structure depicted in this specification, ratio, size etc., only to cooperate the revealed content of specification, for
Those skilled in the art understands and reads, and is not intended to limit the invention enforceable qualifications, therefore does not have technical
Essential meaning, the modification of any structure, the change of proportionate relationship or the adjustment of size are not influencing the function of the invention that can be generated
Under effect and the purpose that can reach, should all still it fall in the range of disclosed technology contents obtain and can cover.
Fig. 1 is the control method overall flow schematic diagram of attending a banquet of coupled provided in an embodiment of the present invention；
Fig. 2 is the control system overall structure diagram of attending a banquet of coupled provided in an embodiment of the present invention；
Fig. 3 is electronic devices structure schematic diagram provided in an embodiment of the present invention.
Specific embodiment
Embodiments of the present invention are illustrated by particular specific embodiment below, those skilled in the art can be by this explanation
Content disclosed by book is understood other advantages and efficacy of the present invention easily, it is clear that described embodiment is the present invention one
Section Example, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not doing
Every other embodiment obtained under the premise of creative work out, shall fall within the protection scope of the present invention.
To solve at least one technical problem in the prior art, the embodiment of the present invention provides a kind of attending a banquet for coupled
Control method.As shown in Figure 1, comprising the following steps:
Step S1, after closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal.
Step S2, speech robot people receives the voice messaging that client terminal is sent by phone, by the voice messaging
Translate into text.
Step S3, the text obtained based on translation search for corresponding reply text in natural language processing engine, will return
The multiple corresponding audio of text is broadcasted to client terminal.
Wherein, the method also includes following steps:
Speech robot people converts text information with the voice messaging that client terminal interacts for it, and the text is believed
Breath is by terminal display of attending a banquet to operator attendance.
Further, further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal is further displayed, with
And the essential information of user that the speech robot people selected with this interacts.
Further, further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Further display text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal；
After terminal of attending a banquet further obtains the operation that operator attendance clicks noninductive intervention call function, any phonetic machine
Device people pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
The control method of attending a banquet of offer coupled of the embodiment of the present invention, which comprises after closing of the circuit, phonetic machine
Device people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives client terminal and is sent by phone
Voice messaging, the voice messaging is translated into text；The text obtained based on translation is searched in natural language processing engine
The corresponding reply text of rope will be replied the corresponding audio of text and be broadcasted to client terminal.The embodiment of the present invention has the advantages that
Solve the problems, such as in the prior art due to caused by telemarketing system is busy user's Inbound Calls can not be timely responded to, mention
Rise the efficiency and user experience of whole operator attendance personnel.
On the basis of the above embodiment of the present invention, a kind of control method of attending a banquet of coupled is provided, further includes following
Step:
Speech robot people converts text information with the voice messaging that client terminal interacts for it, and the text is believed
Breath is by terminal display of attending a banquet to operator attendance.
The control method of attending a banquet of offer coupled of the embodiment of the present invention, which comprises after closing of the circuit, phonetic machine
Device people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives client terminal and is sent by phone
Voice messaging, the voice messaging is translated into text；The text obtained based on translation is searched in natural language processing engine
The corresponding reply text of rope will be replied the corresponding audio of text and be broadcasted to client terminal.The embodiment of the present invention has the advantages that
Solve the problems, such as in the prior art due to caused by telemarketing system is busy user's Inbound Calls can not be timely responded to, mention
Rise the efficiency and user experience of whole operator attendance personnel.
On the basis of the above embodiment of the present invention, a kind of control method of attending a banquet of coupled is provided, further includes following
Step:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal is further displayed, with
And the essential information of user that the speech robot people selected with this interacts.
The control method of attending a banquet of offer coupled of the embodiment of the present invention, which comprises after closing of the circuit, phonetic machine
Device people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives client terminal and is sent by phone
Voice messaging, the voice messaging is translated into text；The text obtained based on translation is searched in natural language processing engine
The corresponding reply text of rope will be replied the corresponding audio of text and be broadcasted to client terminal.The embodiment of the present invention has the advantages that
Solve the problems, such as in the prior art due to caused by telemarketing system is busy user's Inbound Calls can not be timely responded to, mention
Rise the efficiency and user experience of whole operator attendance personnel.
On the basis of the above embodiment of the present invention, a kind of control method of attending a banquet of coupled is provided, further includes following
Step:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal,
Further display text information corresponding to the voice messaging that the speech robot people selected interacts with client terminal；
After terminal of attending a banquet further obtains the operation that operator attendance clicks noninductive intervention call function, any phonetic machine
Device people pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
The control method of attending a banquet of offer coupled of the embodiment of the present invention, which comprises after closing of the circuit, phonetic machine
Device people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives client terminal and is sent by phone
Voice messaging, the voice messaging is translated into text；The text obtained based on translation is searched in natural language processing engine
The corresponding reply text of rope will be replied the corresponding audio of text and be broadcasted to client terminal.The embodiment of the present invention has the advantages that
Solve the problems, such as in the prior art due to caused by telemarketing system is busy user's Inbound Calls can not be timely responded to, mention
Rise the efficiency and user experience of whole operator attendance personnel.
On the basis of any above-described embodiment of the invention, a kind of speech robot people of coupled is provided, comprising:
First playing module, for playing the artificial customer service recording of preparatory typing to client terminal after closing of the circuit；
Voice obtains conversion module, the voice messaging sent for receiving client terminal by phone, by the voice
Information translates into text；
Second playing module, the text for being obtained based on translation search for corresponding reply in natural language processing engine
Text will be replied the corresponding audio of text and be broadcasted to client terminal.
The speech robot people of offer coupled of the embodiment of the present invention, comprising: the first playing module, in closing of the circuit
Afterwards, the artificial customer service recording of preparatory typing is played to client terminal；Voice obtains conversion module, passes through for receiving client terminal
The voice messaging is translated into text by the voice messaging that phone is sent；Second playing module, for what is obtained based on translation
Text searches for corresponding reply text in natural language processing engine, will reply the corresponding audio of text and broadcasts to client's end
End.The embodiment of the present invention have the advantages that solution in the prior art due to caused by telemarketing system is busy user exhale
Enter the problem of phone can not be timely responded to, promotes the efficiency and user experience of whole operator attendance personnel.
On the basis of the above embodiment of the present invention, the speech robot people of coupled is provided, further includes conversion module, uses
In converting text information with the voice messaging that client terminal interacts for it, the text information is passed through into terminal exhibition of attending a banquet
Show to operator attendance.
On the basis of any above-described embodiment of the invention, as shown in Fig. 2, providing a kind of control system of attending a banquet of coupled
System, including any of the above-described speech robot people 21 and terminal 22 of attending a banquet；
The dialog information of all speech robot people 21 and client terminal are shown in terminal of attending a banquet 22；
Terminal of attending a banquet 22 obtains operator attendance based on the dialog information for selecting any speech robot people 21 and client terminal
Operation, further display any speech robot people 21 and voice messaging that client terminal interacts corresponding to text letter
It ceases, and the essential information of the user interacted with any speech robot people 21.
Further, the dialog information of all speech robot people 21 and client terminal are shown in terminal of attending a banquet 22；
Terminal of attending a banquet 22 obtains operator attendance based on the dialog information for selecting any speech robot people 21 and client terminal
Operation, further display any speech robot people 21 and voice messaging that client terminal interacts corresponding to text letter
Breath；
It is described any after terminal of attending a banquet 22 obtains the operation that further acquisition operator attendance clicks noninductive intervention call function
Speech robot people 21 pipes down, so that operator attendance is based on attend a banquet terminal 22 and client progress interactive voice.
The system that the embodiment of the present invention provides coupled includes: speech robot people and terminal of attending a banquet；It is shown in terminal of attending a banquet
Show the dialog information of all speech robot people and client terminal；Terminal of attending a banquet obtain operator attendance select any speech robot people and
The operation of the dialog information of client terminal further displays any speech robot people and voice that client terminal interacts
Text information corresponding to information, and the essential information of user interacted with any speech robot people.The present invention
Embodiment has the advantages that solution in the prior art since user's Inbound Calls caused by telemarketing system is busy can not
The problem of being timely responded to, the efficiency and user experience of whole operator attendance personnel are promoted.
Fig. 3 illustrates the entity structure schematic diagram of a kind of electronic equipment, as shown in figure 3, the electronic equipment may include: place
Manage device (processor) 310, communication interface (Communications Interface) 320,330 He of memory (memory)
Communication bus 340, wherein processor 310, communication interface 320, memory 330 complete mutual communication by bus 340.
Processor 310 can call the logical order in memory 330, to execute following method: after closing of the circuit, speech robot people to
Client terminal plays the artificial customer service recording of preparatory typing；Speech robot people receives the voice that client terminal is sent by phone
The voice messaging is translated into text and carries out semantic understanding by information；Corresponding recording is obtained based on the semantic understanding result
Information broadcasts the recorded message to client terminal.
In addition, the logical order in above-mentioned memory 330 can be realized by way of SFU software functional unit and conduct
Independent product when selling or using, can store in a computer readable storage medium.Based on this understanding, originally
Substantially the part of the part that contributes to existing technology or the technical solution can be in other words for the technical solution of invention
The form of software product embodies, which is stored in a storage medium, including some instructions to
So that a computer equipment (can be personal computer, server or the network equipment etc.) executes each implementation of the present invention
The all or part of the steps of example the method.And storage medium above-mentioned include: USB flash disk, mobile hard disk, read-only memory (ROM,
Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. it is various
It can store the medium of program code.
On the other hand, the embodiment of the present invention also provides a kind of non-transient computer readable storage medium, is stored thereon with meter
Calculation machine program, the computer program are implemented to carry out the transmission method of the various embodiments described above offer when being executed by processor, such as
It include: after closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal；Speech robot people receives
The voice messaging is translated into text and carries out semantic understanding by the voice messaging that client terminal is sent by phone；It is based on
The semantic understanding result obtains corresponding recorded message, and the recorded message is broadcasted to client terminal.
The apparatus embodiments described above are merely exemplary, wherein described, unit can as illustrated by the separation member
It is physically separated with being or may not be, component shown as a unit may or may not be physics list
Member, it can it is in one place, or may be distributed over multiple network units.It can be selected according to the actual needs
In some or all of the modules achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creativeness
Labour in the case where, it can understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can
It realizes by means of software and necessary general hardware platform, naturally it is also possible to pass through hardware.Based on this understanding, on
Stating technical solution, substantially the part that contributes to existing technology can be embodied in the form of software products in other words, should
Computer software product may be stored in a computer readable storage medium, such as ROM/RAM, magnetic disk, CD, including several fingers
It enables and using so that a computer equipment (can be personal computer, server or the network equipment etc.) executes each implementation
Method described in certain parts of example or embodiment.
Although above having used general explanation and specific embodiment, the present invention is described in detail, at this
On the basis of invention, it can be made some modifications or improvements, this will be apparent to those skilled in the art.Therefore,
These modifications or improvements without departing from theon the basis of the spirit of the present invention are fallen within the scope of the claimed invention.
Claims (8)
1. a kind of control method of attending a banquet of coupled, which comprises the following steps:
After closing of the circuit, speech robot people plays the artificial customer service recording of preparatory typing to client terminal；
Speech robot people receives the voice messaging that client terminal is sent by phone, and the voice messaging is translated into text；
The text obtained based on translation searches for corresponding reply text in natural language processing engine, corresponding by text is replied
Audio is broadcasted to client terminal.
2. the control method of attending a banquet of coupled according to claim 1, which is characterized in that further comprising the steps of:
Speech robot people converts text information with the voice messaging that client terminal interacts for it, and the text information is led to
Terminal display of attending a banquet is crossed to operator attendance.
3. the control method of attending a banquet of coupled according to claim 2, which is characterized in that further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal, into one
Text information corresponding to the voice messaging that step display speech robot people selected and client terminal interact, Yi Jiyu
The essential information for the user that the speech robot people selected interacts.
4. the control method of attending a banquet of coupled according to claim 2, which is characterized in that further comprising the steps of:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operational order that operator attendance selects the dialog information of any speech robot people and client terminal, into one
Text information corresponding to the voice messaging that step display speech robot people selected and client terminal interact；
After terminal of attending a banquet further obtains the operation that operator attendance clicks noninductive intervention call function, any speech robot people
It pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
5. a kind of speech robot people of coupled characterized by comprising
First playing module, for playing the artificial customer service recording of preparatory typing to client terminal after closing of the circuit；
Voice obtains conversion module, the voice messaging sent for receiving client terminal by phone, by the voice messaging
Translate into text；
Second playing module, the text for being obtained based on translation search for corresponding reply text in natural language processing engine
Word will be replied the corresponding audio of text and be broadcasted to client terminal.
6. the speech robot people of coupled according to claim 5, which is characterized in that further include conversion module, be used for
Text information is converted with the voice messaging that client terminal interacts by it, the text information is passed through into terminal display of attending a banquet
To operator attendance.
7. a kind of control system of attending a banquet of coupled, which is characterized in that including the speech robot people according to claim 5 or 6
With terminal of attending a banquet；
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operation that operator attendance selects the dialog information of any speech robot people and client terminal, further shows
Show text information corresponding to voice messaging that any speech robot people and client terminal interact, and with described
The essential information for the user that one speech robot people interacts.
8. the control system of attending a banquet of coupled according to claim 7, it is characterised in that:
The dialog information of all speech robot people and client terminal are shown in terminal of attending a banquet；
Terminal of attending a banquet obtains the operation that operator attendance selects the dialog information of any speech robot people and client terminal, further shows
Show text information corresponding to voice messaging that any speech robot people and client terminal interact；
After terminal of attending a banquet obtains the operation that further acquisition operator attendance clicks noninductive intervention call function, any phonetic machine
Device people pipes down, so that operator attendance is based on attend a banquet terminal and client progress interactive voice.
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| CN111062729A (en) * | 2019-11-28 | 2020-04-24 | 中国银行股份有限公司 | Information acquisition method, device and equipment |
| CN111775165A (en) * | 2020-07-13 | 2020-10-16 | 南京硅基智能科技有限公司 | System, robot terminal and back-end processing module for realizing mobile intelligent customer service robot |
| CN111858874A (en) * | 2020-05-06 | 2020-10-30 | 北京嘀嘀无限科技发展有限公司 | Conversation service processing method, device, equipment and computer readable storage medium |
| CN111988476A (en) * | 2020-09-25 | 2020-11-24 | 南京酷朗电子有限公司 | Automatic voice cooperative working method of customer service system |
| CN112580371A (en) * | 2020-12-25 | 2021-03-30 | 江苏鑫盛通讯科技有限公司 | Man-machine coupling customer service system and method based on artificial intelligence |
| CN112905779A (en) * | 2021-03-26 | 2021-06-04 | 北京蓦然认知科技有限公司 | Artificial seat AI workbench control method and device |
| CN112988998A (en) * | 2021-03-15 | 2021-06-18 | 中国联合网络通信集团有限公司 | Response method and device |
| WO2022012413A1 (en) * | 2020-07-13 | 2022-01-20 | 南京硅基智能科技有限公司 | Three-party call terminal for use in mobile man-machine collaborative calling robot |
| CN114040055A (en) * | 2021-10-13 | 2022-02-11 | 北京博瑞彤芸科技股份有限公司 | Method, system and electronic equipment for assisting insurance businessman to communicate |
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