CN110147934A - Service request processing method, device, computer equipment and storage medium - Google Patents
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Abstract
This application involves a kind of service request processing method, device, computer equipment and storage mediums.The method is related to Business Process Optimizing technology, comprising: receives business request information, and extracts user identity information from business request information；According to the corresponding historical requests data of user identity information, the request type of business request information is determined；When request type is to repeat request type, according to the preset screening conditions that repeat to business request information progress prescreening processing, prescreening result is obtained；When prescreening result is that screening passes through, preliminary hearing batch processing is carried out to business request information according to preset preliminary hearing note of instruction part, obtains pre- approval results；When pre- approval results are that examination & approval pass through, business request information is sent to corresponding preset service processing node and carries out business processing.It can be improved the treatment effeciency of service request using this method.
Description
Technical field
This application involves field of computer technology, set more particularly to a kind of service request processing method, device, computer
Standby and storage medium.
Background technique
With the development of computer technology, the function that operation system is realized on line is more and more, can provide various businesses
Service, if electric business transaction platform can provide various online trading services, financial service system can provide various financial services,
Specific such as insurance service, debt-credit service.
With the diversification of business service, the data volume of service request be increased dramatically, and the source of various businesses request is poor
It is different big, the low efficiency for causing operation system to handle service request.
Summary of the invention
Based on this, it is necessary in view of the above technical problems, provide a kind of business that can be improved service request treatment effeciency
Request processing method, device, computer equipment and storage medium.
A kind of service request processing method, which comprises
Business request information is received, and extracts user identity information from business request information；
According to the corresponding historical requests data of user identity information, the request type of business request information is determined；
It is pre- to business request information progress according to the preset screening conditions that repeat when request type is to repeat request type
Screening Treatment obtains prescreening result；
When prescreening result is that screening passes through, business request information is examined in advance according to preset preliminary hearing note of instruction part
Processing, obtains pre- approval results；
When pre- approval results are that examination & approval pass through, by business request information be sent to corresponding preset service processing node into
Row business processing.
In one of the embodiments, according to the corresponding historical requests data of user identity information, determine that service request disappears
The request type of breath includes:
The corresponding historical requests data of user identity information are inquired from operation system；
Business request information is matched with the history service request in historical requests data；
When being matched to history service request consistent with business request information, the request type of business request information is set
To repeat request type.
In one of the embodiments, when request type is to repeat request type, screening conditions are repeated according to preset
Prescreening processing is carried out to business request information, obtaining prescreening result includes:
Inquiry user identity information corresponds to preset repetition screening conditions, and repeating screening conditions includes that repetition parameter calculates public affairs
Formula and prescreening condition；
According to repetition parameter calculation formula, the repetition parameter of business request information is obtained；
Repetition parameter is compared with prescreening condition, and corresponding prescreening result is obtained according to comparison result.
In one of the embodiments, after extracting user identity information in business request information, further includes:
It inquires preset malice and repeats blacklist；
User identity information is repeated the malicious user mark in blacklist with malice to match；
When matching consistent, generates and message is rejected in issuing service request；
After determining the request type of business request information, further includes:
When request type is to repeat request type, the repetitive requests frequency of user identity information is updated, is obtained
The updated repetitive requests frequency；
When the updated repetitive requests frequency meets preset malice repeat condition, user identity information is added to evil
Meaning repeats in blacklist, and message is rejected in issuing service request.
Preliminary hearing batch processing is carried out to business request information according to preset preliminary hearing note of instruction part in one of the embodiments,
Obtaining pre- approval results includes:
Service identification information is extracted from business request information, and business request information pair is determined according to service identification information
The type of service answered；
Inquiry business type corresponds to preset preliminary hearing note of instruction part, and the preliminary hearing note of instruction part includes pre- examination & approval parameter scores table；
Pre- examination & approval parameter is extracted from business request information, and pre- examination & approval parameter is carried out according to pre- examination & approval parameter scores table
Examination & approval scoring, obtains pre- approval results.
Business request information is sent to corresponding preset service processing node in one of the embodiments, and carries out business
Processing includes:
Inquire preset processing node list；
The corresponding service processing node of business request information is determined from processing node list；
Business request information is sent to service processing node and carries out business processing.
The corresponding business processing section of business request information is being determined from processing node list in one of the embodiments,
After point, further includes:
The current state of inquiry business processing node；
When the current state of service processing node is saturated process state, returns and determine business from processing node list
The step of request message corresponding service processing node.
A kind of service request processing unit, described device include:
Service request receiving module for receiving business request information, and extracts user identifier from business request information
Information；
Request type determining module, for determining service request according to the corresponding historical requests data of user identity information
The request type of message；
Prescreening processing module, for repeating screening conditions according to preset when request type is to repeat request type
Prescreening processing is carried out to business request information, obtains prescreening result；
Preliminary hearing batch processing module, for writing a note of instruction part to industry according to preset preliminary hearing when prescreening result is that screening passes through
Business request message carries out preliminary hearing batch processing, obtains pre- approval results；
Service Processing Module, for business request information being sent to corresponding pre- when pre- approval results are that examination & approval pass through
If service processing node carry out business processing.
A kind of computer equipment, including memory and processor, the memory are stored with computer program, the processing
Device performs the steps of when executing the computer program
Business request information is received, and extracts user identity information from business request information；
According to the corresponding historical requests data of user identity information, the request type of business request information is determined；
It is pre- to business request information progress according to the preset screening conditions that repeat when request type is to repeat request type
Screening Treatment obtains prescreening result；
When prescreening result is that screening passes through, business request information is examined in advance according to preset preliminary hearing note of instruction part
Processing, obtains pre- approval results；
When pre- approval results are that examination & approval pass through, by business request information be sent to corresponding preset service processing node into
Row business processing.
A kind of computer readable storage medium, is stored thereon with computer program, and the computer program is held by processor
It is performed the steps of when row
Business request information is received, and extracts user identity information from business request information；
According to the corresponding historical requests data of user identity information, the request type of business request information is determined；
It is pre- to business request information progress according to the preset screening conditions that repeat when request type is to repeat request type
Screening Treatment obtains prescreening result；
When prescreening result is that screening passes through, business request information is examined in advance according to preset preliminary hearing note of instruction part
Processing, obtains pre- approval results；
When pre- approval results are that examination & approval pass through, by business request information be sent to corresponding preset service processing node into
Row business processing.
Above-mentioned service request processing method, device, computer equipment and storage medium, it is corresponding according to user identity information
Historical requests data determine that the request type of business request information, request type are when repeating request type, according to preset heavy
Multiple screening conditions carry out prescreening processing, after prescreening processing passes through, carry out preliminary hearing batch processing according to preset preliminary hearing note of instruction part,
Business request information is sent to service processing node again after passing through and carries out business processing by preliminary hearing batch processing.In business request information
In treatment process, passes sequentially through prescreening processing and preliminary hearing batch processing and repetitive requests filtering and request are carried out to business request information
Preliminary examination & approval, can be filtered business request information, reduce the processing data volume of business request information, and will be at prescreening
The business request information that reason and preliminary hearing batch processing pass through is sent to corresponding service processing node and carries out business processing, improves
The specific aim of service request processing, to improve the treatment effeciency of service request.
Detailed description of the invention
Fig. 1 is the application scenario diagram of service request processing method in one embodiment；
Fig. 2 is the flow diagram of service request processing method in one embodiment；
Fig. 3 is the flow diagram of blacklist confirmation in one embodiment；
Fig. 4 is the flow diagram of service request processing method in another embodiment；
Fig. 5 is the structural block diagram of service request processing unit in one embodiment；
Fig. 6 is the internal structure chart of computer equipment in one embodiment.
Specific embodiment
It is with reference to the accompanying drawings and embodiments, right in order to which the objects, technical solutions and advantages of the application are more clearly understood
The application is further elaborated.It should be appreciated that specific embodiment described herein is only used to explain the application, not
For limiting the application.
Service request processing method provided by the present application can be applied in application environment as shown in Figure 1.Wherein, eventually
End 102 is communicated with server 104 by network by network.Terminal 102 sends business request information to server 104,
To request corresponding business service, server 104 receives the business request information, and is asked according to the corresponding history of user identity information
Data are asked to determine that the request type of business request information, request type are to repeat to screen according to preset when repeating request type
Condition carries out prescreening processing, after prescreening processing passes through, carries out preliminary hearing batch processing according to preset preliminary hearing note of instruction part, pre- to examine
Business request information is sent to service processing node again after passing through and carries out business processing by processing.Wherein, terminal 102 can with but not
It is limited to be various personal computers, laptop, smart phone, tablet computer and portable wearable device, server 104
It can be realized with the server cluster of the either multiple server compositions of independent server.
In one embodiment, as shown in Fig. 2, providing a kind of service request processing method, it is applied to Fig. 1 in this way
In server 104 for be illustrated, comprising the following steps:
Step S201: business request information is received, and extracts user identity information from business request information.
Wherein, business request information can carry information relevant to the business requested, such as business service information, user
Information etc., business request information are sent from terminal 102 to server 104, to request corresponding service service.Business request information is also
Identification information can be carried, such as user identity information, service identification information.User identity information can be each business of unique identification
The identity information of user, such as identification card number, device number, user account, name and phone number.
Step S203: according to the corresponding historical requests data of user identity information, the request class of business request information is determined
Type.
After obtaining the corresponding user identity information of business request information, service-user is corresponded to according to the user identity information
Historical requests data may determine that the request type of business request information with this, such as whether being repetitive requests.It specifically, can be with
According to the user identity information from the service database of operation system, corresponding historical requests data, historical requests number are inquired
Historical record of the service-user to the transmission business request information of server 104 is corresponded to according to including the user identity information.This is gone through
History request data carries out polymerization analysis, can count the user identity information history and disappear to the transmission of server 104 service request
The request frequency of breath, request frequency etc., may further determine the request type of business request information, such as determine whether to repeat
Request type can screen business request information with the request type of business request information with this, filter out and obviously not be inconsistent
The business request information that operation system requires is closed, the processing data volume of operation system is reduced, can be improved the business of operation system
Request treatment effeciency.
Step S205: when request type is to repeat request type, according to the preset screening conditions that repeat to service request
Message carries out prescreening processing, obtains prescreening result.
When request type be repeat request type when, that is, show the corresponding service-user of the user identity information formerly to
Server 104 is transmitted across business request information and requests identical business service, which is the repetition of service-user
Application can carry out prescreening processing according to the preset screening conditions that repeat at this time.Wherein, repeating screening conditions can be according to industry
The actual demand of business system is set, such as the application frequency, calculating repetition frequency can be repeated for statistics.It is screened according to repetition
Condition carries out prescreening processing to business request information, and prescreening processing can be joined by determining the repetition of business request information
Number, and repetition parameter is compared realization with preset prescreening condition, and obtain prescreening as a result, prescreening result reflects
Processing result is filtered to the business request information for repeating request type, if prescreening passes through, shows that service request disappears
Breath is normal, can carry out subsequent processing；Otherwise business request information is abnormal, can directly reject the service request, can such as return
It returns hospitality to ask and rejects message to terminal 102, so that the response terminated to the business request information is handled.
Step S207: when prescreening result is that screening passes through, according to preset preliminary hearing note of instruction part to business request information
Preliminary hearing batch processing is carried out, pre- approval results are obtained.
When business request information shows business request information just by prescreening when that is, prescreening result is that screening passes through
Often, subsequent examination & approval processing can be carried out.In the present embodiment, to the business request information that screening passes through, distributed to business
Before handling node progress business processing, preliminary hearing batch processing is carried out to business request information, further to carry out to service request
Filtering reduces the business request information data volume that operation system is directly handled, improves the treatment effeciency of business request information.
Specifically, when prescreening result is that screening passes through, preset preliminary hearing note of instruction part is inquired, preliminary hearing writes a note of instruction part according to industry
The various business services that business system provides are configured, and may include that business is used as lending and borrowing business services corresponding preliminary hearing note of instruction part
Family age, economic situation information, family status information and collage-credit data etc..According to the preliminary hearing note of instruction part to business request information into
Row preliminary hearing batch processing can such as be believed to write a note of instruction the user relevant to business service that part carries business request information according to preliminary hearing
Breath scores, and obtains pre- approval results.According to pre- examination & approval as a result, alignment processing can be carried out to business request information, such as stop
Only respond request or it is sent to corresponding service processing node and carries out follow-up business processing etc..
Step S209: when pre- approval results are that examination & approval pass through, business request information is sent to corresponding preset business
It handles node and carries out business processing.
The preliminary of service request can be examined to realize for different processing is executed for different pre- approval results
Criticize filtering.Specifically, when pre- approval results are that examination & approval pass through, show that business request information has met preset preliminary hearing note of instruction
The business request information can be sent to correspondence at this time by corresponding service processing node further progress business processing by part
Preset service processing node carries out business processing.Wherein, service processing node can be requested according to the business request information
Type of service be correspondingly arranged, or the corresponding setting of service-user is corresponded to according to business request information, to improve service processing node
Specific aim, the treatment effeciency of business request information can be improved.
In above-mentioned service request processing method, service request is determined according to the corresponding historical requests data of user identity information
The request type of message, request type are to carry out prescreening processing according to the preset screening conditions that repeat when repeating request type,
Prescreening processing pass through after, according to preset preliminary hearing note of instruction part carry out preliminary hearing batch processing, preliminary hearing batch processing pass through after again by business
Request message is sent to service processing node and carries out business processing.In business request information treatment process, pre-sifted is passed sequentially through
Choosing processing and preliminary hearing batch processing carry out repetitive requests filtering and the preliminary examination & approval of request to business request information, can be to service request
Message is filtered, and reduces the processing data volume of business request information, and prescreening processing and preliminary hearing batch processing are passed through
Business request information is sent to corresponding service processing node and carries out business processing, improves the specific aim of service request processing,
To improve the treatment effeciency of service request.
In one embodiment, according to the corresponding historical requests data of user identity information, business request information is determined
Request type includes: that the corresponding historical requests data of user identity information are inquired from operation system；By business request information with
History service request in historical requests data is matched；It is requested when being matched to the consistent history service of business request information
When, the request type of business request information is set as repetitive requests type.
In the present embodiment, after obtaining the corresponding user identity information of business request information, according to the user identity information
The historical requests data of corresponding service-user, whether may determine that business request information with this is repetitive requests.If business is asked
Seeking message is not repetitive requests, then shows that service-user is to request corresponding business service to server 104 for the first time, can respond this
Business request information carries out subsequent processing.If business request information is repetitive requests, show that the user identity information corresponds to industry
Business user is transmitted across business request information to server 104, needs to carry out further to repeat to screen, to repetitive requests
Business request information carries out prescreening, repetition in the recent period or the business request information for malicious requests is filtered out, to reduce server
104 processing pressure improves the treatment effeciency of business request information.For example, passing through for the lending and borrowing business system of financial industry
Judge the request type of business request information, recent business request information duplicate, without substantive significance can be effectively filtered out.
Specifically, after extraction obtains user identity information in business request information, user's mark is inquired from operation system
Know the corresponding historical requests data of information, specifically it is corresponding can to inquire user identifier from the service database of operation system
Historical requests data, the historical requests data include that user identity information corresponds to service-user and asks to 104 transmission business of server
The historical record of message is sought, i.e. the history service including the service-user is requested.By business request information and historical requests data
In history service request matched, specifically can be according to the requested business service type of business request information, with history
History service request in request data is matched, to judge whether the service-user had requested that the business service type
Service.When being matched to history service request consistent with business request information, the request type of business request information is set
To repeat request type.It is requested if being matched to the consistent history service of the business request information, is such as matched to and is asked with the business
The consistent history service request of the requested business service type of message is asked, then shows that the business request information is repetitive requests,
The request type of business request information is set as repetitive requests type, so that it is determined that the request type of business request information.
In one embodiment, when request type is to repeat request type, according to the preset screening conditions that repeat to industry
Business request message carries out prescreening processing, and obtaining prescreening result includes: that inquiry user identity information corresponds to preset repetition sieve
Condition is selected, repeating screening conditions includes repetition parameter calculation formula and prescreening condition；According to repetition parameter calculation formula, obtain
The repetition parameter of business request information；Repetition parameter is compared with prescreening condition, and is corresponded to according to comparison result
Prescreening result.
It is right when business request information is repetitive requests, i.e., the request type of business request information is repetition request type
Business request information carries out the prescreening processing of repetitive requests, to filter out the obvious meaningless business request information for repeating to send,
To mitigate the processing pressure of server 104, the treatment effeciency of business request information is improved.
Specifically, when carrying out prescreening processing to business request information according to preset repetition screening conditions, user is inquired
Identification information, which corresponds to, preset repeats screening conditions, wherein repeat screening conditions can according to the actual demand of operation system into
Row setting, such as the application frequency, calculating repetition frequency can be repeated for statistics.For different service-users, it is based on its risk
Data can be set different prescreening conditions, such as the service-user high for risk, the tightened up harshness of prescreening condition,
When 72 is small, interior repetition sends identical business request information for it, still think for repetitive operation；And the industry low for risk
Be engaged in user, and can be set to its judgment threshold for repeating service request is 36 hours.
In the present embodiment, repeating screening conditions includes repetition parameter calculation formula and prescreening condition, wherein repetition parameter
Calculation formula may include needing to carry out the parameter computer capacity and corresponding calculation formula of prescreening processing, as service request disappears
The sending time of breath repeats the application frequency and repetition rate etc.；And prescreening condition is prescreening processing by condition, when
To the repetition parameter of business request information meet prescreening condition when, obtained prescreening result passes through for screening, Ke Yijin
Otherwise the subsequent preliminary hearing batch processing of row can be rejected message to terminal with prompt terminal with feedback request, and stop asking for the business
The response of message is asked to handle.
Specifically, according to the repetition parameter calculation formula, the repetition parameter of business request information is obtained, such as statistics repeats Shen
Please the frequency, calculating repetition frequency etc., repetition parameter obtains for judging whether business request information meets preset prescreening condition
To corresponding prescreening result.Repetition parameter is compared with prescreening condition, and is obtained according to comparison result corresponding pre-
The selection result.For example, prescreening condition may include that repetition rate is less than preset frequency threshold, if to meet this pre- for repetition parameter
Screening conditions, then the prescreening result obtained are that screening passes through, and can carry out subsequent preliminary hearing batch processing；Otherwise obstructed to screen
It crosses, not response is handled.
In specific application, such as in the service of financial lending and borrowing business, the service-user of request debt-credit service is numerous, respectively
The condition of service-user is different, in fact it could happen that and service-user malice constantly repeats to send business request information attack traffic system,
The case where operation system operates normally is influenced, prescreening processing is carried out to business request information by repeating screening conditions, it can be with
Effectively filter out the business request information for being obviously unsatisfactory for service response condition, it can be ensured that the normal operation of operation system improves
The treatment effeciency of business request information.
In one embodiment, as shown in figure 3, also being wrapped after extracting user identity information in business request information
The step of including blacklist confirmation, specifically includes:
Step S301: it inquires preset malice and repeats blacklist.
In the present embodiment, malice can be set and repeat blacklist, the service-user for repeating behavior to malice carries out business limit
System, to effectively prevent malice to repeat behavior.Specifically, it after extracting user identity information in business request information, inquires
Preset malice repeats blacklist.Wherein, malice, which repeats blacklist record, the use that malice repetition behavior service-user occurred
Family identification information.
Step S303: user identity information is repeated into the malicious user mark in blacklist with malice and is matched.
It is matched by the way that user identity information is repeated the malicious user mark in blacklist with malice, can determine and work as
Before the business request information that receives correspond to whether service-user is that malice repeats malicious user in blacklist, tied according to matching
Fruit can execute corresponding response processing.For example, if the business request information being currently received corresponds to service-user as malice weight
Malicious user in multiple blacklist, then can reject the service request, or not response is handled, to realize to malicious user
It effectively filters out.
Step S305: it when matching consistent, generates and message is rejected in issuing service request.
When matching consistent, show that the business request information being currently received corresponds to service-user and repeats blacklist for malice
In malicious user, at this time generate service request reject message, and by the service request rejection message be issued to terminal 102, with
The processing of 102 business request information of prompt terminal is fed back.
In one embodiment, after determining the request type of business request information, further includes: when request type is attached most importance to
When multiple request type, the repetitive requests frequency of user identity information is updated, the updated repetitive requests frequency is obtained；When
When the updated repetitive requests frequency meets preset malice repeat condition, user identity information is added to malice and repeats black name
Dan Zhong, and message is rejected in issuing service request.
After determining the request type of business request information, if repetitive requests type, then further progress malice is repeated
Determine, if being judged as, generation malice repeats behavior, and corresponding service-user is added to preset malice and is repeated in blacklist.
Specifically, when request type is to repeat request type, the repetitive requests frequency of user identity information is carried out more
Newly, the updated repetitive requests frequency is obtained.The repetitive requests frequency of user identity information can be specifically inquired, and to its numerical value
Add 1, obtains the updated repetitive requests frequency.Preset malice repeat condition is inquired again, and malice repeat condition can be according to reality
Border malice repeats behavior Rule of judgment and is configured, and the updated repetitive requests frequency is compared with malice repeat condition
Compared with it is full to show that the business request information corresponds to service-user when the updated repetitive requests frequency meets malice repeat condition
The user identity information of the service-user is added to malice and repeated in blacklist, and issues industry by sufficient malice duplicate customer condition
Message is rejected in business request, to realize effective filtering to malice duplicate customer, it is ensured that the normal operation of operation system improves industry
The treatment effeciency of business request message.
In one embodiment, preliminary hearing batch processing is carried out to business request information according to preset preliminary hearing note of instruction part, obtained
Pre- approval results include: service identification information to be extracted from business request information, and determine that business is asked according to service identification information
Seek the corresponding type of service of message；Inquiry business type corresponds to preset preliminary hearing note of instruction part, and it includes pre- examination & approval ginseng that part is write a note of instruction in preliminary hearing
Number grade form；Extract pre- examination & approval parameter from business request information, and according to pre- examination & approval parameter scores table to pre- examination & approval parameter into
Row examination & approval scoring, obtains pre- approval results.
After filtering out recent duplicate business request information, part can be write a note of instruction according to preset preliminary hearing and disappeared to service request
Breath is examined in advance, tentatively to be cleaned to business request information, is further filtered to business request information.
In the present embodiment, when carrying out preliminary hearing batch processing to business request information, business mark is extracted from business request information
Know information, and the corresponding type of service of business request information is determined according to service identification information.Wherein, service identification information can be with
The business information such as coding, business service title for type of service combine preset type of service according to the service identification information
List can determine the corresponding type of service of business request information.Different types of service corresponds to different viewpoints business service,
Different business rules is had, writes a note of instruction part equipped with different preliminary hearings.Inquiry business type corresponds to preset preliminary hearing note of instruction part, in advance
Examination & approval condition includes pre- examination & approval parameter scores table, and pre- parameter scores table record of examining has the corresponding preliminary hearing of each pre- examination & approval parameter to criticize
Point, pre- examination & approval parameter is extracted from business request information, and examine to pre- examination & approval parameter according to pre- examination & approval parameter scores table
Scoring, obtains pre- approval results.Wherein, examination & approval parameter can write a note of instruction the pre- approval index of items involved in part for preliminary hearing in advance, lead to
It crosses preliminary hearing note of instruction part and examination & approval scoring is carried out to pre- examination & approval parameter, according to the pre- examination & approval available pre- approval results of score.
Specifically, such as lending and borrowing business service, preliminary hearing note of instruction part can include but is not limited to the age, whether have room, room
Whether loan is settled, after-tax income, common reserve fund pay situation, whether has whether vehicle, vehicle loan have been paid off, whether have bought insurance, throws
Duration of insurance limit, history violations, historical risk data etc., and scoring statistics is carried out for every regular index, finally according to total score
Carry out pre- approval decisionmaking.Such as when examination & approval score is more than default pre- examination & approval threshold value in advance, then it is believed that pre- examination & approval pass through, business is asked
Message is asked to carry out subsequent Order splitting processing.
In one embodiment, business request information is sent to corresponding preset service processing node and carries out business processing
It include: the preset processing node list of inquiry；The corresponding business processing section of business request information is determined from processing node list
Point；Business request information is sent to service processing node and carries out business processing.
For prescreening processing and preliminary hearing batch processing be by business request information, distributed preset to correspondence
Service processing node carries out business processing.Specifically, preset processing node list is inquired, processing node table unirecord has everywhere
Reason node corresponds to the allocation strategy of business request information, such as can distribute to be distributed based on type of service, based on service-user.
In a particular application, corresponding service processing node can also be inquired according to region, the channel etc. belonging to business request information；
It can also be corresponded to according to business request information in the history service data of user identity information, query history service node, and will
The history service node is as required service processing node；Or it can be according to the level of identity of service-user, corresponding business
The decision of type progress service processing node.After obtaining processing node list, really this is determined business and asks from the processing node list
The corresponding service processing node of message is sought, and business request information is sent to service processing node and carries out business processing.Such as by industry
The service processing node that business request message is sent to corresponding channel carries out business processing, to improve the processing needle of business request information
To property, the treatment effeciency of business request information is improved.
In one embodiment, determined from processing node list the corresponding service processing node of business request information it
Afterwards, further includes: the current state of inquiry business processing node；When the current state of service processing node is saturated process state
When, return to the step of determining business request information corresponding service processing node from processing node list.
Before business request information to be sent to service processing node and carries out business processing, business processing section can be combined with
The current state of point carries out service node adjustment, further ensures that business request information can be handled in time.Specifically, exist
After determining the corresponding service processing node of business request information in processing node list, inquiry business handles the current of node
State, when the current state of service processing node is saturated process state, i.e., the service processing node has been saturated, service request
When message needs to handle waiting, the step that the corresponding service processing node of business request information is determined from processing node list is returned
Suddenly, service processing node is redefined, ensures that business request information can be handled in time, improves service request
The treatment effeciency of message.
In one embodiment, as shown in figure 4, providing a kind of service request processing method, comprising:
Step S401: business request information is received, and extracts user identity information from business request information；
Step S402: it inquires preset malice and repeats blacklist；
Step S403: user identity information is repeated into the malicious user mark in blacklist with malice and is matched.
Business request information is sent from terminal 102 to server 104, carries user identity information, according to the user
Identification information can repeat blacklist judges whether corresponding service-user is malice duplicate customer according to preset malice.
Step S404: when matching inconsistent, the corresponding historical requests number of user identity information is inquired from operation system
According to；
Step S405: business request information is matched with the history service request in historical requests data；
Step S406: when being matched to history service request consistent with business request information, by business request information
Request type is set as repetitive requests type.
When service-user is not malice duplicate customer, according to the corresponding historical requests data of user identity information, determine
The request type of business request information.
Step S407: being updated the repetitive requests frequency of user identity information, obtains updated repetitive requests frequency
It is secondary；
Step S408: when the updated repetitive requests frequency is unsatisfactory for preset malice repeat condition, inquiry user's mark
Know information and correspond to preset repetition screening conditions, repeating screening conditions includes repetition parameter calculation formula and prescreening condition；
Step S409: according to repetition parameter calculation formula, the repetition parameter of business request information is obtained；
Step S410: repetition parameter is compared with prescreening condition, and corresponding pre-sifted is obtained according to comparison result
Select result.
When request type is to repeat request type, further progress malice repeats to determine, if being judged as generation malice weight
Corresponding service-user is then added to preset malice and repeated in blacklist by multiple behavior.If being unsatisfactory for malice repeat condition, press
According to the preset screening conditions that repeat to business request information progress prescreening processing, prescreening result is obtained.
Step S411: when prescreening result is that screening passes through, extracting service identification information from business request information, and
The corresponding type of service of business request information is determined according to service identification information；
Step S412: inquiry business type corresponds to preset preliminary hearing note of instruction part, and preliminary hearing note of instruction part includes that pre- examination & approval parameter is commented
Divide table；
Step S413: pre- examination & approval parameter is extracted from business request information, and according to pre- examination & approval parameter scores table to preliminary hearing
It criticizes parameter and carries out examination & approval scoring, obtain pre- approval results.
When business request information shows business request information just by prescreening when that is, prescreening result is that screening passes through
Often, subsequent examination & approval processing can be carried out.Specifically, business request information is carried out at pre- examination & approval according to preset preliminary hearing note of instruction part
Reason, obtains pre- approval results.
Step S414: when pre- approval results are that examination & approval pass through, business request information is sent to corresponding preset business
It handles node and carries out business processing.
The preliminary of service request can be examined to realize for different processing is executed for different pre- approval results
Criticize filtering.When pre- approval results are that examination & approval pass through, show that business request information has met preset preliminary hearing note of instruction part, Ke Yiyou
The business request information is sent to corresponding preset business at this time by corresponding service processing node further progress business processing
It handles node and carries out business processing.It specifically, may include: the preset processing node list of inquiry；From processing node list
Determine the corresponding service processing node of business request information；Business request information is sent to service processing node to carry out at business
Reason.
It should be understood that although each step in the flow chart of Fig. 2-4 is successively shown according to the instruction of arrow,
These steps are not that the inevitable sequence according to arrow instruction successively executes.Unless expressly stating otherwise herein, these steps
Execution there is no stringent sequences to limit, these steps can execute in other order.Moreover, at least one in Fig. 2-4
Part steps may include that perhaps these sub-steps of multiple stages or stage are not necessarily in synchronization to multiple sub-steps
Completion is executed, but can be executed at different times, the execution sequence in these sub-steps or stage is also not necessarily successively
It carries out, but can be at least part of the sub-step or stage of other steps or other steps in turn or alternately
It executes.
In one embodiment, as shown in figure 5, providing a kind of service request processing unit, comprising: service request receives
Module 501, request type determining module 503, prescreening processing module 505, preliminary hearing batch processing module 507 and Service Processing Module
509, in which:
Service request receiving module 501 for receiving business request information, and extracts user's mark from business request information
Know information；
Request type determining module 503, for according to the corresponding historical requests data of user identity information, the business of determination to be asked
Seek the request type of message；
Prescreening processing module 505, for repeating to screen item according to preset when request type is to repeat request type
Part carries out prescreening processing to business request information, obtains prescreening result；
Preliminary hearing batch processing module 507, for writing a note of instruction part pair according to preset preliminary hearing when prescreening result is that screening passes through
Business request information carries out preliminary hearing batch processing, obtains pre- approval results；
Service Processing Module 509, for when pre- approval results are that examination & approval pass through, business request information to be sent to correspondence
Preset service processing node carries out business processing.
In one embodiment, request type determining module 503 include inquiry of historical data unit, request matching unit and
Request type determination unit, in which: inquiry of historical data unit, it is corresponding for inquiring user identity information from operation system
Historical requests data；Request matching unit, for by the history service in business request information and historical requests data request into
Row matching；Request type determination unit, for when be matched to requested with the consistent history service of business request information when, by business
The request type of request message is set as repetitive requests type.
In one embodiment, prescreening processing module 505 includes screening conditions query unit, repetition parameter unit and sieve
Select processing unit, in which: screening conditions query unit corresponds to preset repetition screening conditions for inquiring user identity information,
Repeating screening conditions includes repetition parameter calculation formula and prescreening condition；Repetition parameter unit, based on according to repetition parameter
Formula is calculated, the repetition parameter of business request information is obtained；Screening Treatment unit, for carrying out repetition parameter and prescreening condition
Compare, and corresponding prescreening result is obtained according to comparison result.
In one embodiment, further include blacklist enquiry module, blacklist matching module, blacklist processing module, ask
Ask frequency update module and malice reprocessing module, in which: blacklist enquiry module, for inquire preset malice repeat it is black
List；Blacklist matching module, for user identity information and malice to be repeated to the malicious user mark progress in blacklist
Match；Blacklist processing module rejects message for when matching consistent, generating simultaneously issuing service request；The frequency is requested to update mould
Block, for being updated, being obtained more to the repetitive requests frequency of user identity information when request type is to repeat request type
The repetitive requests frequency after new；Malice reprocessing module, for meeting preset malice when the updated repetitive requests frequency
When repeat condition, user identity information is added to malice and is repeated in blacklist, and message is rejected in issuing service request.
In one embodiment, preliminary hearing batch processing module 507 include type of service determination unit, preliminary hearing batch conditioning unit and
Preliminary hearing batch unit, in which: type of service determination unit, for extracting service identification information from business request information, and
The corresponding type of service of business request information is determined according to service identification information；Preliminary hearing batch conditioning unit, is used for inquiry business class
Type corresponds to preset preliminary hearing note of instruction part, and it includes pre- examination & approval parameter scores table that part is write a note of instruction in preliminary hearing；Preliminary hearing batch unit, for obtaining employment
It is engaged in extracting pre- examination & approval parameter in request message, and examination & approval scoring is carried out to pre- examination & approval parameter according to pre- examination & approval parameter scores table, obtain
To pre- approval results.
In one embodiment, Service Processing Module 509 include allocation rule query unit, processing node determination unit and
Service message processing unit, in which: allocation rule query unit, for inquiring preset processing node list；It is true to handle node
Order member, for determining the corresponding service processing node of business request information from processing node list；Service message processing is single
Member carries out business processing for business request information to be sent to service processing node.
It in one embodiment, further include node state determination unit and node saturated process unit, in which: node state
Determination unit, the current state for inquiry business processing node；Node saturated process unit, for when service processing node
When current state is saturated process state, returns and determine the corresponding business processing section of business request information from processing node list
The step of point.
Specific about service request processing unit limits the limit that may refer to above for service request processing method
Fixed, details are not described herein.Modules in above-mentioned service request processing unit can fully or partially through software, hardware and its
Combination is to realize.Above-mentioned each module can be embedded in the form of hardware or independently of in the processor in computer equipment, can also be with
It is stored in the memory in computer equipment in a software form, in order to which processor calls the above modules of execution corresponding
Operation.
In one embodiment, a kind of computer equipment is provided, which can be server, internal junction
Composition can be as shown in Figure 6.The computer equipment includes processor, memory and the network interface connected by system bus.
Wherein, the processor of the computer equipment is for providing calculating and control ability.The memory of the computer equipment includes non-easy
The property lost storage medium, built-in storage.The non-volatile memory medium is stored with operating system and computer program.The built-in storage
Operation for operating system and computer program in non-volatile memory medium provides environment.The network of the computer equipment connects
Mouth with external terminal by network connection for being communicated.To realize that a kind of business is asked when the computer program is executed by processor
Seek processing method.
It will be understood by those skilled in the art that structure shown in Fig. 6, only part relevant to application scheme is tied
The block diagram of structure does not constitute the restriction for the computer equipment being applied thereon to application scheme, specific computer equipment
It may include perhaps combining certain components or with different component layouts than more or fewer components as shown in the figure.
In one embodiment, a kind of computer equipment, including memory and processor are provided, which is stored with
Computer program, the processor perform the steps of when executing computer program
Business request information is received, and extracts user identity information from business request information；
According to the corresponding historical requests data of user identity information, the request type of business request information is determined；
It is pre- to business request information progress according to the preset screening conditions that repeat when request type is to repeat request type
Screening Treatment obtains prescreening result；
When prescreening result is that screening passes through, business request information is examined in advance according to preset preliminary hearing note of instruction part
Processing, obtains pre- approval results；
When pre- approval results are that examination & approval pass through, by business request information be sent to corresponding preset service processing node into
Row business processing.
In one embodiment, it also performs the steps of when processor executes computer program and is inquired from operation system
The corresponding historical requests data of user identity information；By the history service in business request information and historical requests data request into
Row matching；When being matched to history service request consistent with business request information, the request type of business request information is set
To repeat request type.
In one embodiment, inquiry user identity information is also performed the steps of when processor executes computer program
Corresponding preset repetition screening conditions, repeating screening conditions includes repetition parameter calculation formula and prescreening condition；According to repetition
Parameter calculation formula obtains the repetition parameter of business request information；Repetition parameter is compared with prescreening condition, and according to
Comparison result obtains corresponding prescreening result.
In one embodiment, inquiry preset malice weight is also performed the steps of when processor executes computer program
Multiple blacklist；User identity information is repeated the malicious user mark in blacklist with malice to match；When matching consistent,
It generates and message is rejected in issuing service request；When request type is to repeat request type, the repetition of user identity information is asked
It asks the frequency to be updated, obtains the updated repetitive requests frequency；When the updated repetitive requests frequency meets preset malice
When repeat condition, user identity information is added to malice and is repeated in blacklist, and message is rejected in issuing service request.
In one embodiment, it is also performed the steps of from business request information when processor executes computer program
Service identification information is extracted, and the corresponding type of service of business request information is determined according to service identification information；Inquiry business class
Type corresponds to preset preliminary hearing note of instruction part, and it includes pre- examination & approval parameter scores table that part is write a note of instruction in preliminary hearing；It is extracted from business request information pre-
Parameter is examined, and examination & approval scoring is carried out to pre- examination & approval parameter according to pre- examination & approval parameter scores table, obtains pre- approval results.
In one embodiment, inquiry preset processing section is also performed the steps of when processor executes computer program
Point list；The corresponding service processing node of business request information is determined from processing node list；Business request information is sent
Business processing is carried out to service processing node.
In one embodiment, inquiry business processing node is also performed the steps of when processor executes computer program
Current state；When the current state of service processing node is saturated process state, returns and determined from processing node list
The step of business request information corresponding service processing node.
In one embodiment, a kind of computer readable storage medium is provided, computer program is stored thereon with, is calculated
Machine program performs the steps of when being executed by processor
Business request information is received, and extracts user identity information from business request information；
According to the corresponding historical requests data of user identity information, the request type of business request information is determined；
It is pre- to business request information progress according to the preset screening conditions that repeat when request type is to repeat request type
Screening Treatment obtains prescreening result；
When prescreening result is that screening passes through, business request information is examined in advance according to preset preliminary hearing note of instruction part
Processing, obtains pre- approval results；
When pre- approval results are that examination & approval pass through, by business request information be sent to corresponding preset service processing node into
Row business processing.
In one embodiment, it also performs the steps of when computer program is executed by processor and is looked into from operation system
Ask the corresponding historical requests data of user identity information；History service in business request information and historical requests data is requested
It is matched；When being matched to history service request consistent with business request information, by the request type of business request information
It is set as repetitive requests type.
In one embodiment, inquiry user identifier letter is also performed the steps of when computer program is executed by processor
The corresponding preset repetition screening conditions of breath, repeating screening conditions includes repetition parameter calculation formula and prescreening condition；According to weight
Multiple parameter calculation formula, obtains the repetition parameter of business request information；Repetition parameter is compared with prescreening condition, and root
Corresponding prescreening result is obtained according to comparison result.
In one embodiment, inquiry preset malice is also performed the steps of when computer program is executed by processor
Repeat blacklist；User identity information is repeated the malicious user mark in blacklist with malice to match；When matching is consistent
When, it generates and message is rejected in issuing service request；Repetition when request type is to repeat request type, to user identity information
The request frequency is updated, and obtains the updated repetitive requests frequency；When the updated repetitive requests frequency meets preset evil
When repeat condition of anticipating, user identity information is added to malice and is repeated in blacklist, and message is rejected in issuing service request.
In one embodiment, it also performs the steps of when computer program is executed by processor from business request information
Middle extraction service identification information, and the corresponding type of service of business request information is determined according to service identification information；Inquiry business
Type corresponds to preset preliminary hearing note of instruction part, and it includes pre- examination & approval parameter scores table that part is write a note of instruction in preliminary hearing；It is extracted from business request information
Pre- examination & approval parameter, and examination & approval scoring is carried out to pre- examination & approval parameter according to pre- examination & approval parameter scores table, obtain pre- approval results.
In one embodiment, inquiry preset processing is also performed the steps of when computer program is executed by processor
Node list；The corresponding service processing node of business request information is determined from processing node list；Business request information is sent out
It send to service processing node and carries out business processing.
In one embodiment, inquiry business processing section is also performed the steps of when computer program is executed by processor
The current state of point；When the current state of service processing node is saturated process state, return from processing node list really
The step of determining business request information corresponding service processing node.
Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer
In read/write memory medium, the computer program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein,
To any reference of memory, storage, database or other media used in each embodiment provided herein,
Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM
(PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.Volatile memory may include
Random access memory (RAM) or external cache.By way of illustration and not limitation, RAM is available in many forms,
Such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing
Type SDRAM (ESDRAM), synchronization link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM
(RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..
Each technical characteristic of above embodiments can be combined arbitrarily, for simplicity of description, not to above-described embodiment
In each technical characteristic it is all possible combination be all described, as long as however, the combination of these technical characteristics be not present lance
Shield all should be considered as described in this specification.
The several embodiments of the application above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, without departing from the concept of this application, various modifications and improvements can be made, these belong to the protection of the application
Range.Therefore, the scope of protection shall be subject to the appended claims for the application patent.
Claims (10)
1. a kind of service request processing method, which comprises
Business request information is received, and extracts user identity information from the business request information；
According to the corresponding historical requests data of the user identity information, the request type of the business request information is determined；
When the request type be repeat request type when, according to it is preset repeat screening conditions to the business request information into
The processing of row prescreening, obtains prescreening result；
When the prescreening result is that screening passes through, the business request information is carried out according to preset preliminary hearing note of instruction part pre-
Examination & approval processing, obtains pre- approval results；
When the pre- approval results are that examination & approval pass through, the business request information is sent to corresponding preset business processing section
Point carries out business processing.
2. the method according to claim 1, wherein described ask according to the corresponding history of the user identity information
Data are sought, determine that the request type of the business request information includes:
The corresponding historical requests data of the user identity information are inquired from operation system；
The business request information is matched with the history service request in the historical requests data；
When being matched to history service request consistent with the business request information, by the request class of the business request information
Type is set as repetitive requests type.
3. the method according to claim 1, wherein it is described when the request type be repeat request type when,
According to the preset screening conditions that repeat to business request information progress prescreening processing, obtaining prescreening result includes:
It inquires the user identity information and corresponds to preset repetition screening conditions, the screening conditions that repeat include repetition parameter meter
Calculate formula and prescreening condition；
According to the repetition parameter calculation formula, the repetition parameter of the business request information is obtained；
The repetition parameter is compared with the prescreening condition, and corresponding prescreening knot is obtained according to comparison result
Fruit.
4. the method according to claim 1, wherein extracting user's mark from the business request information described
After knowledge information, further includes:
It inquires preset malice and repeats blacklist；
The user identity information is repeated the malicious user mark in blacklist with the malice to match；
When matching consistent, generates and message is rejected in issuing service request；
After the request type of the determination business request information, further includes:
When the request type is to repeat request type, the repetitive requests frequency of the user identity information is updated,
Obtain the updated repetitive requests frequency；
When the updated repetitive requests frequency meets preset malice repeat condition, the user identity information is added
It is repeated in blacklist to the malice, and issues the service request and reject message.
5. the method according to claim 1, wherein described ask the business according to preset preliminary hearing note of instruction part
Message is asked to carry out preliminary hearing batch processing, obtaining pre- approval results includes:
Service identification information is extracted from the business request information, and determines that the business is asked according to the service identification information
Seek the corresponding type of service of message；
It inquires the type of service and corresponds to preset preliminary hearing note of instruction part, the preliminary hearing note of instruction part includes pre- examination & approval parameter scores table；
Pre- examination & approval parameter is extracted from the business request information, and according to the pre- examination & approval parameter scores table to the pre- examination & approval
Parameter carries out examination & approval scoring, obtains pre- approval results.
6. according to claim 1 to method described in 5 any one, which is characterized in that described to send out the business request information
It send to the preset service processing node progress business processing of correspondence and includes:
Inquire preset processing node list；
The corresponding service processing node of the business request information is determined from the processing node list；
The business request information is sent to the service processing node and carries out business processing.
7. according to the method described in claim 6, it is characterized in that, determining the industry from the processing node list described
It is engaged in after the corresponding service processing node of request message, further includes:
Inquire the current state of the service processing node；
When the current state of the service processing node is saturated process state, return described from the processing node list
The step of determining the business request information corresponding service processing node.
8. a kind of service request processing unit, which is characterized in that described device includes:
Service request receiving module extracts user identifier for receiving business request information, and from the business request information
Information；
Request type determining module, for determining the business according to the corresponding historical requests data of the user identity information
The request type of request message；
Prescreening processing module, for repeating screening conditions according to preset when the request type is to repeat request type
Prescreening processing is carried out to the business request information, obtains prescreening result；
Preliminary hearing batch processing module, for writing a note of instruction part to institute according to preset preliminary hearing when the prescreening result is that screening passes through
It states business request information and carries out preliminary hearing batch processing, obtain pre- approval results；
Service Processing Module, for when the pre- approval results are that examination & approval pass through, the business request information to be sent to pair
Preset service processing node is answered to carry out business processing.
9. a kind of computer equipment, including memory and processor, the memory are stored with computer program, feature exists
In the step of processor realizes any one of claims 1 to 7 the method when executing the computer program.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
The step of method described in any one of claims 1 to 7 is realized when being executed by processor.
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| CN111190709A (en) * | 2019-11-19 | 2020-05-22 | 泰康保险集团股份有限公司 | Method and device for processing request, electronic equipment and readable storage medium |
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| CN111598540A (en) * | 2020-05-14 | 2020-08-28 | 云账户技术(天津)有限公司 | Method and device for auditing items and computer-readable storage medium |
| CN112948108A (en) * | 2021-01-26 | 2021-06-11 | 北京字节跳动网络技术有限公司 | Request processing method and device and electronic equipment |
| CN113032036A (en) * | 2021-02-03 | 2021-06-25 | 腾讯科技（深圳）有限公司 | Service data processing method, device, system, computer equipment and storage medium |
| CN113516555A (en) * | 2021-04-26 | 2021-10-19 | 中国工商银行股份有限公司 | Repeated service transaction detection method and device |
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