CN110138952B - Intelligent scheduling recording method and system - Google Patents
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Abstract
The disclosure provides an intelligent recording scheduling method and system. The recording method of intelligent scheduling comprises the following steps: associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the recording telephone system; starting corresponding scheduling operation, calling a telephone number associated with the scheduling operation and dialing; recording the call content while the call is connected; storing all the recording call contents to a recording database in a uniform naming mode; the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs. The method and the system can realize the relevance and consistency of the scheduling operating system and the voice recording telephone system, and the voice recording telephone of any workflow is called at any time.
Description
Technical Field
The disclosure belongs to the field of power grid dispatching, and particularly relates to an intelligent dispatching recording method and system.
Background
The statements in this section merely provide background information related to the present disclosure and may not necessarily constitute prior art.
At present, a power grid dispatching operation system and a dispatching recording telephone system are two independent systems. When the dispatcher needs to contact through a dispatching telephone according to work requirements, corresponding records are required to be made on corresponding modules (such as overhaul tickets, operation tickets, on-duty logs, file notifications and the like) of the dispatching operation system according to the work properties. Due to the independence of the power grid dispatching operation system and the dispatching recording telephone system, the situation that a dispatcher mistakenly dials a wrong telephone in busy can exist. Since the file naming mode of the voice recording telephone is usually named in order and the recording time is named, the purpose of each scheduling telephone cannot be well described. The non-relevance of the two systems and the monotonicity of the naming result in inconvenient query and screening of the dispatching recording telephone. Since the number of dispatch calls is very large, the more lengthy call records are more difficult to query.
The recording telephones are only sorted according to the monotonicity of the time, so that a complete process for searching a certain work is very inconvenient, for example, a series of processes of submitting and checking one overhaul application, scheduling forenotice, power failure operation, start-up, completion, power restoration and the like, all recordings of certain accident processing and the like need to be searched, the recordings in the certain time need to be audited respectively, the recordings are screened one by one, intelligent query cannot be realized, and the query function of the existing recording system is complex, inefficient and time-consuming. Because two systems double server double display screens operate alone, the occupation space is big, and one of them server is special as recording telephone server, is unfavorable for practicing thrift space and material.
Disclosure of Invention
According to one aspect of one or more embodiments of the present disclosure, an intelligent scheduling recording method is provided, which can achieve the association and consistency of a scheduling operating system and a recording telephone system, and the recording telephone of any workflow is called at any time.
The invention discloses an intelligent scheduling recording method, which comprises the following steps:
associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the recording telephone system;
starting corresponding scheduling operation, calling a telephone number associated with the scheduling operation and dialing;
recording the call content while the call is connected;
storing all the recording call contents to a recording database in a uniform naming mode;
the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
In one or more embodiments, all telephone numbers are named in "dispatch action name-contact unit-contact" within a telephone database within the voice recording telephone system.
In one or more embodiments, when a scheduling operation in a power grid scheduling operation system dials a new telephone number, recording call content while the telephone is connected; naming the recording call content and storing the recording call content in a recording database.
In one or more embodiments, after the telephone call is over, the new telephone number is stored in a telephone database within the voice recording telephone system and associated with the corresponding dispatch operation.
In one or more embodiments, the content of the recorded call in the recorded database is related to the item to which the corresponding scheduling operation belongs and the step of associating the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs by means of a hyperlink.
According to another aspect of one or more embodiments of the present disclosure, an intelligent scheduling recording system is provided, which can realize the relevance and consistency of a scheduling operating system and a recording telephone system, and the recording telephone of any workflow is called at any time.
The utility model discloses an intelligence dispatch recording system, includes:
the association module is used for associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the recording telephone system;
the dialing module is used for starting corresponding scheduling operation, calling the telephone number associated with the scheduling operation and dialing;
the recording module is used for recording the call content while the call is connected;
the storage module is used for storing all the recording call contents to the recording database in a uniform naming mode; the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
In one or more embodiments, all telephone numbers are named in "dispatch action name-contact unit-contact" within a telephone database within the voice recording telephone system.
In one or more embodiments, in the dialing module, when a scheduling operation in a power grid scheduling operation system dials a new telephone number, recording call content while a telephone is connected; naming the recording call content and storing the recording call content in a recording database.
In one or more embodiments, in the dialing module, after the telephone call is ended, the new telephone number is stored in a telephone database in the voice recording telephone system and is associated with a corresponding scheduling operation.
In one or more embodiments, the intelligent dispatch recording system further includes:
and the hyperlink module is used for associating the record call content in the record database with the corresponding scheduling operation item in a hyperlink mode and the step of associating the corresponding scheduling operation in the corresponding item.
The beneficial effects of this disclosure are:
(1) the method realizes the relevance and consistency of the dispatching operation system and the voice recording telephone system through the basic data connection of the dispatching operation system and the dispatching voice recording telephone system, can realize the functions of calling the voice recording telephone of any work flow at any time, intelligently screening the serial voice recording telephones of any work item and the like, is convenient to inquire and extract the required dispatching telephone recording, and realizes the fine and standardized management of the work of a dispatcher.
(2) The method has the advantages that the anti-misdialing function is realized by directly dialing in the dispatching operation system, and potential safety hazards caused by the fact that a dispatcher missees a unit or dials a wrong number during manual dialing can be effectively prevented.
(3) The method is beneficial to developing the work safety and the work accuracy, and for an important superior dispatching notification telephone or an accident handling process, a dispatcher can extract related recording and repeatedly listen to the recording, and the recording can be forwarded to all values for learning and grasping under the condition of work requirement.
(4) The method and the system can realize the easy editing and inquiring functions of the dispatching telephone number, and are beneficial to the active development of work.
(5) The invention can well describe the purpose of the dispatching telephone and is convenient for inquiring and screening the telephone recording because the dispatching work items are associated with the recording telephone and the standard file naming mode is adopted.
Drawings
The accompanying drawings, which are included to provide a further understanding of the disclosure, illustrate embodiments of the disclosure and together with the description serve to explain the disclosure and are not to limit the disclosure.
Fig. 1 is a flowchart of an intelligent scheduling recording method of the present disclosure.
Fig. 2 is a schematic structural diagram of an intelligent scheduling recording system according to the present disclosure.
Detailed Description
It should be noted that the following detailed description is exemplary and is intended to provide further explanation of the disclosure. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of example embodiments according to the present disclosure. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, and it should be understood that when the terms "comprises" and/or "comprising" are used in this specification, they specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof, unless the context clearly indicates otherwise.
Fig. 1 is a flowchart of an intelligent scheduling recording method of the present disclosure.
As shown in fig. 1, the method for intelligently scheduling recording of the present disclosure includes:
s101: and associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the voice recording telephone system.
In specific implementation, each scheduling operation in the power grid scheduling operation system can be automatically associated and used for expanding a telephone book, and corresponding contact persons or unit calling numbers are selected to carry out scheduling recording system conversation.
In a specific implementation, all telephone numbers are named as 'scheduling operation name-contact unit-contact person' in a telephone database in the voice recording telephone system.
It should be noted that, in the telephone database in the voice recording telephone system, the naming method of all telephone numbers may also adopt other methods:
such as: "scheduling operation name-contact", or "scheduling operation name-contact unit".
In another embodiment, the pre-stored telephone numbers in the telephone database include direct calls and backup calls for the contacts or entities associated with the corresponding dispatch operation.
The method has the advantages that the anti-misdialing function is realized by directly dialing in the dispatching operation system, and potential safety hazards caused by the fact that a dispatcher missees a unit or dials a wrong number during manual dialing can be effectively prevented.
S102: and starting corresponding scheduling operation, calling the telephone number associated with the scheduling operation and dialing.
In a specific implementation, when a scheduling operation in a power grid scheduling operation system dials a new telephone number, recording call contents while a telephone is connected; naming the recording call content and storing the recording call content in a recording database.
And after the telephone conversation is finished, storing the new telephone number into a telephone database in the voice recording telephone system, and associating the new telephone number with a corresponding scheduling operation.
S103: and recording the call content while the call is connected.
S104: storing all the recording call contents to a recording database in a uniform naming mode;
the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
For example: recording the recording call parameters in detail, facilitating the searching and screening of the recording call, and setting and adopting a uniform naming mode which can embody the main purpose and relevant matters of the call. Specifically, the method can be realized by adding a plurality of attribute parameters of the sound recording file, wherein each attribute parameter describes the characteristic of one aspect.
Such as: the method comprises the steps of 'call start time-call duration-contact unit-work item-work number-flow or step-sequence number' and the like.
The 'conversation starting time' records the current conversation starting time;
recording the current call duration time by the call duration time;
the 'contact unit' records a dispatching communication contact unit;
the 'work items' record project items such as overhaul tickets, operation tickets, on-duty logs and the like;
the work number records the number of the work item;
the flow or step records the flow or times of the work item;
the "sequence number" records the call record of the flow (e.g., a certain job may require multiple calls, which may be ordered in turn).
The method realizes the relevance and consistency of the dispatching operation system and the voice recording telephone system through the basic data connection of the dispatching operation system and the dispatching voice recording telephone system, can realize the functions of calling the voice recording telephone of any work flow at any time, intelligently screening the serial voice recording telephones of any work item and the like, is convenient to inquire and extract the required dispatching telephone recording, and realizes the fine and standardized management of the work of a dispatcher.
For example, a series of processes of submission, examination and verification, scheduling notice, start-up, completion, power transmission restoration and the like of one overhaul application or a series of processes of whole recording of a certain accident treatment and the like are searched, and under the associated storage condition of the scheduling recording telephone, the related recording telephone can be quickly and accurately screened through naming or parameter setting of working items, working item numbers and the like, so that the method is quick, efficient and accurate.
In another embodiment, the recorded call content in the recorded database is associated with the corresponding scheduling operation item and the corresponding scheduling operation in the corresponding scheduling operation item by means of a hyperlink.
Therefore, in the scheduling operation system, the relevant operation record can be directly listened by clicking the record telephone hyperlink in the record for a certain scheduling contact service in the work items such as the instruction, the overhaul application, the on-duty log and the like of the operation ticket, so that the instant query of a certain work flow can be realized, and the operation is accurate and convenient.
The method is beneficial to developing the work safety and the work accuracy, and for an important superior dispatching notification telephone or an accident handling process, a dispatcher can extract related recording and repeatedly listen to the recording, and the recording can be forwarded to all values for learning and grasping under the condition of work requirement.
The method and the system can realize the easy editing and inquiring functions of the dispatching telephone number, and are beneficial to the active development of work.
The invention can well describe the purpose of the dispatching telephone and is convenient for inquiring and screening the telephone recording because the dispatching work items are associated with the recording telephone and the standard file naming mode is adopted.
Fig. 2 is a schematic structural diagram of an intelligent scheduling recording system according to the present disclosure.
As shown in fig. 2, an intelligent scheduling recording system of the present disclosure includes:
(1) and the association module is used for associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the voice recording telephone system.
In specific implementation, each scheduling operation in the power grid scheduling operation system can be automatically associated and used for expanding a telephone book, and corresponding contact persons or unit calling numbers are selected to carry out scheduling recording system conversation.
In a specific implementation, all telephone numbers are named as 'scheduling operation name-contact unit-contact person' in a telephone database in the voice recording telephone system.
It should be noted that, in the telephone database in the voice recording telephone system, the naming method of all telephone numbers may also adopt other methods:
such as: "scheduling operation name-contact", or "scheduling operation name-contact unit".
In another embodiment, the pre-stored telephone numbers in the telephone database include direct calls and backup calls for the contacts or entities associated with the corresponding dispatch operation.
The method has the advantages that the anti-misdialing function is realized by directly dialing in the dispatching operation system, and potential safety hazards caused by the fact that a dispatcher missees a unit or dials a wrong number during manual dialing can be effectively prevented.
(2) And the dialing module is used for starting corresponding scheduling operation, calling the telephone number associated with the scheduling operation and dialing.
In a specific implementation, when a scheduling operation in a power grid scheduling operation system dials a new telephone number, recording call contents while a telephone is connected; naming the recording call content and storing the recording call content in a recording database.
And after the telephone conversation is finished, storing the new telephone number into a telephone database in the voice recording telephone system, and associating the new telephone number with a corresponding scheduling operation.
(3) And the recording module is used for recording the call content while the call is connected.
(4) The storage module is used for storing all the recording call contents to the recording database in a uniform naming mode; the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
For example: recording the recording call parameters in detail, facilitating the searching and screening of the recording call, and setting and adopting a uniform naming mode which can embody the main purpose and relevant matters of the call. Specifically, the method can be realized by adding a plurality of attribute parameters of the sound recording file, wherein each attribute parameter describes the characteristic of one aspect.
Such as: the method comprises the steps of 'call start time-call duration-contact unit-work item-work number-flow or step-sequence number' and the like.
The 'conversation starting time' records the current conversation starting time;
recording the current call duration time by the call duration time;
the 'contact unit' records a dispatching communication contact unit;
the 'work items' record project items such as overhaul tickets, operation tickets, on-duty logs and the like;
the work number records the number of the work item;
the flow or step records the flow or times of the work item;
the "sequence number" records the call record of the flow (e.g., a certain job may require multiple calls, which may be ordered in turn).
The method realizes the relevance and consistency of the dispatching operation system and the voice recording telephone system through the basic data connection of the dispatching operation system and the dispatching voice recording telephone system, can realize the functions of calling the voice recording telephone of any work flow at any time, intelligently screening the serial voice recording telephones of any work item and the like, is convenient to inquire and extract the required dispatching telephone recording, and realizes the fine and standardized management of the work of a dispatcher.
For example, a series of processes of submission, examination and verification, scheduling notice, start-up, completion, power transmission restoration and the like of one overhaul application or a series of processes of whole recording of a certain accident treatment and the like are searched, and under the associated storage condition of the scheduling recording telephone, the related recording telephone can be quickly and accurately screened through naming or parameter setting of working items, working item numbers and the like, so that the method is quick, efficient and accurate.
In another embodiment, the intelligent dispatch recording system further includes:
and the hyperlink module is used for associating the record call content in the record database with the corresponding scheduling operation item in a hyperlink mode and the step of associating the corresponding scheduling operation in the corresponding item.
Therefore, in the scheduling operation system, the relevant operation record can be directly listened by clicking the record telephone hyperlink in the record for a certain scheduling contact service in the work items such as the instruction, the overhaul application, the on-duty log and the like of the operation ticket, so that the instant query of a certain work flow can be realized, and the operation is accurate and convenient.
The intelligent dispatching recording system can also be used as a module of a power grid dispatching operation system, the same screen or main split screen operation of power grid dispatching recording and recording calls is realized by utilizing one server, the main screen is a dispatching operation interface, and the split screens are recording call modules, so that the intelligent dispatching recording system is safe, convenient and efficient, and saves space and materials.
The method is beneficial to developing the work safety and the work accuracy, and for an important superior dispatching notification telephone or an accident handling process, a dispatcher can extract related recording and repeatedly listen to the recording, and the recording can be forwarded to all values for learning and grasping under the condition of work requirement.
The method and the system can realize the easy editing and inquiring functions of the dispatching telephone number, and are beneficial to the active development of work.
The invention can well describe the purpose of the dispatching telephone and is convenient for inquiring and screening the telephone recording because the dispatching work items are associated with the recording telephone and the standard file naming mode is adopted.
As will be appreciated by one skilled in the art, embodiments of the present disclosure may be provided as a method, system, or computer program product. Accordingly, the present disclosure may take the form of a hardware embodiment, a software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present disclosure may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present disclosure is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the disclosure. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
Although the present disclosure has been described with reference to specific embodiments, it should be understood that the scope of the present disclosure is not limited thereto, and those skilled in the art will appreciate that various modifications and changes can be made without departing from the spirit and scope of the present disclosure.
Claims (10)
1. The utility model provides an intelligence dispatch recording method, its characterized in that, through the basic data hookup of dispatch operating system and dispatch recording telephone system, directly dial in dispatch operating system, effectively prevented the mistake dialing, realize the associativity and the uniformity of dispatch operating system and recording telephone system, realize the scheduling telephone at any time of recording telephone and intelligent screening, the dispatch telephone recording of convenient inquiry and extraction demand, realize the fine and standardized management of dispatcher's work, include:
associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the recording telephone system;
starting corresponding scheduling operation, calling a telephone number associated with the scheduling operation and dialing;
recording the call content while the call is connected;
storing all the recording call contents to a recording database in a uniform naming mode;
the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
2. The method as claimed in claim 1, wherein all telephone numbers are named "Schedule operation name-contact Unit-contact person" in a telephone database in the recording telephone system.
3. The intelligent scheduling recording method of claim 1, wherein when a scheduling operation in the power grid scheduling operation system dials a new telephone number, the call is recorded while the call is connected; naming the recording call content and storing the recording call content in a recording database.
4. The method as claimed in claim 3, wherein the new phone number is stored in the phone database of the voice recording system after the phone call is over and associated with the corresponding scheduling operation.
5. The method as claimed in claim 1, wherein the recording call content in the recording database is related to the corresponding scheduling operation item and the corresponding scheduling operation in the corresponding scheduling operation item by means of hyperlink.
6. The utility model provides an intelligence dispatch recording system, its characterized in that, through the basic data hookup of dispatch operating system and dispatch recording telephone system, directly dial in dispatch operating system, effectively prevented the wrong dialing, realize the associativity and the uniformity of dispatch operating system and recording telephone system, realize getting at any time and intelligent screening of recording telephone, the dispatch telephone recording of convenient inquiry and extraction demand, the fine and standardized management of realization dispatcher work, include:
the association module is used for associating each scheduling operation in the power grid scheduling operation system with a telephone number prestored in a telephone database in the recording telephone system;
the dialing module is used for starting corresponding scheduling operation, calling the telephone number associated with the scheduling operation and dialing;
the recording module is used for recording the call content while the call is connected;
the storage module is used for storing all the recording call contents to the recording database in a uniform naming mode; the name of the recorded call content includes the item to which the corresponding scheduling operation belongs and the step sequence number of the corresponding scheduling operation in the item to which the corresponding scheduling operation belongs.
7. The intelligent dispatch recording system of claim 6, wherein all telephone numbers are named "dispatch action name-contact unit-contact" in a telephone database within the recording telephone system.
8. The intelligent scheduling recording system of claim 6 wherein in the dialing module, when a scheduling operation in the grid scheduling operation system dials a new telephone number, the call is recorded while the telephone is connected; naming the recording call content and storing the recording call content in a recording database.
9. The system of claim 8, wherein the dialing module stores the new phone number in a phone database of the voice recording system after the phone call is over, and associates the new phone number with the corresponding scheduling operation.
10. The intelligent dispatch recording system of claim 6, further comprising:
and the hyperlink module is used for associating the record call content in the record database with the corresponding scheduling operation item in a hyperlink mode and the step of associating the corresponding scheduling operation in the corresponding item.
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