CN110113473A - A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone - Google Patents
A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone Download PDFInfo
- Publication number
- CN110113473A CN110113473A CN201910386808.0A CN201910386808A CN110113473A CN 110113473 A CN110113473 A CN 110113473A CN 201910386808 A CN201910386808 A CN 201910386808A CN 110113473 A CN110113473 A CN 110113473A
- Authority
- CN
- China
- Prior art keywords
- terminal
- identification module
- threshold
- stranger calls
- incoming call
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Abstract
The method and system for the intelligent filtering incoming call that the invention discloses a kind of based on cloud virtual mobile phone, solves the technical issues of intelligent filtering harassing call, its key points of the technical solution are that the disclosure is provided with the first terminal and second terminal for capableing of Intelligent dialogue, it is corresponding to have the first identification module and the second identification module, it cooperates and Stranger Calls talks with and identify conversation content, after obtaining recognition result, recognition result is compared with text library, judge whether it reaches the threshold value of setting, cloud processor then directly filters Stranger Calls and generates log when reaching first threshold, it then transfers to third terminal when reaching second threshold, fall harassing call without default blacklist list energy intelligent filtering to realize, and the setting of first terminal and second terminal, so that filter effect is preferable.
Description
Technical field
This disclosure relates to communication technique field, more particularly to a kind of side of the intelligent filtering incoming call based on cloud virtual mobile phone
Method and system.
Background technique
The appearance for talking with robot, it is following although the cost of labor for reducing many enterprises improves efficiency
It is more and more harassing calls.The method that the prior art uses all is first to collect harassing call number, establishes blacklist list,
Then Stranger Calls are compared with blacklist list, therefore, it is determined that whether Stranger Calls are harassing call.This is in certain journey
Some harassing calls can be filtered out on degree, but harassing call can be described as having all the time daily new in the growth of geometry grade
Harassing call generate, have no idea to bring its whole in blacklist list into, so by compared with blacklist
Mode is not obviously able to satisfy increasingly increased harassing call.
Summary of the invention
The method and system for the intelligent filtering incoming call that purpose of this disclosure is to provide a kind of based on cloud virtual mobile phone, reach
The purpose of intelligent filtering harassing call.
The above-mentioned technical purpose of the disclosure has the technical scheme that
A method of the intelligent filtering incoming call based on cloud virtual mobile phone, comprising:
First terminal engages in the dialogue with Stranger Calls, and the dialogue is identified by the first identification module, obtains the first recognition result；
First recognition result is compared with text library, obtains the first comparison result；
When first comparison result reaches first threshold, filters the Stranger Calls and generate log；
When first comparison result reaches second threshold, the Stranger Calls are transferred to third terminal.
As specific embodiment, first comparison result had both been not up to the second threshold or not up to described first
When threshold value, the Stranger Calls are transferred to second terminal；
The second terminal engages in the dialogue with the Stranger Calls, and the dialogue is identified by the second identification module, obtains the second knowledge
Other result；
Second recognition result is compared with the text library, obtains the second comparison result；
When second comparison result reaches the first threshold, filters the Stranger Calls and generate log；
When second comparison result reaches second threshold, the Stranger Calls are transferred to third terminal.
Further, when second comparison result had both been not up to the first threshold or the not up to second threshold,
The Stranger Calls are transferred to second terminal.
Further, first identification module is keyword recognition module.
Further, second identification module is deep neural network identification module.
Further, the algorithm that the comparison module uses is text comparison algorithm, including LD algorithm, Needleman/
Wunsch algorithm and Nakatsu algorithm.
A kind of system of the intelligent filtering incoming call based on cloud virtual mobile phone, comprising:
First terminal/third terminal, engages in the dialogue with Stranger Calls；
First identification module identifies the dialogue of the first terminal Yu the Stranger Calls, obtains the first recognition result；
Cloud storage layer stores text library and log；
First recognition result is compared with the text library, obtains the first comparison result by comparison module；
Cloud processor is central processing unit.
As specific embodiment, second terminal, engages in the dialogue with Stranger Calls；
Second identification module identifies the dialogue of the second terminal Yu the Stranger Calls, obtains the second recognition result.
Further, the first terminal and second terminal include ASR unit and TTS unit.
Further, first identification module is keyword recognition module, and second identification module is depth nerve
Network Recognition module.
In conclusion the beneficial effect of the disclosure is: the first terminal and second for capableing of Intelligent dialogue is arranged in the disclosure
Terminal, it is corresponding to have the first identification module and the second identification module, it cooperates and Stranger Calls talks with and identify dialogue
Content after obtaining recognition result, recognition result is compared with text library, judges whether it reaches the threshold value of setting, is reached
Cloud processor then directly filters strange and generates log when first threshold, is then transferred when reaching second threshold to third terminal,
Fall harassing call, and the setting of first terminal and second terminal without default blacklist list energy intelligent filtering to realize,
So that filter effect is preferable.
Detailed description of the invention
Fig. 1 is disclosure system framework figure；
Fig. 2 is disclosure flow diagram.
Specific embodiment
The disclosure is described in further detail below in conjunction with attached drawing.
It will be understood that the term " first ", " second ", " third " and similar word in the disclosure are not offered as
Any sequence, quantity or importance are intended merely to distinguish different component parts.Equally, the similar word meaning such as " comprising "
Point out that element or object before the existing word are covered the element for appearing in the word presented hereinafter or object and its be equal, without
Exclude other elements or object.
Fig. 1 is disclosure system framework figure, the system of the intelligent filtering incoming call based on cloud virtual mobile phone, including first whole
End, second terminal, third terminal, cloud storage layer, cloud processor, comparison module, the first identification module and the second identification module,
Wherein cloud storage layer includes text library and blacklist unit, and first terminal and second terminal include ASR unit and TTS unit, ASR
Unit converts speech into text, and text is synthesized voice by TTS unit.
The method of the system filtering harassing call of intelligent filtering incoming call is as follows:
It is connected to the phone of Stranger Calls, first terminal connects phone and engages in the dialogue with Stranger Calls, the identification of the first identification module
Conversation content obtains the first recognition result, and the first recognition result is compared by comparison module with text library, obtains first and compares
As a result, cloud processor directly filters Stranger Calls and generates log if the first comparison result reaches first threshold；If first
Comparison result reaches second threshold, and cloud processor transfers Stranger Calls to third terminal.
There is also a kind of situation, the first comparison result had not both reached first threshold or had not reached second threshold,
Illustrate that the dialogue of first terminal and Stranger Calls does not provide specific information, thus whether Stranger Calls is filtered out and be not
Determining answer, thus we are also provided with a second terminal and the second identification module, cloud processor, which will not can determine that, is
The no Stranger Calls for harassing call are transferred to second terminal, by second terminal and the second identification module further determine that it is strange Lai
The intention of electricity, is finally input to comparison module for recognition result and is compared.
If still not can determine that strange after second terminal and the second identification module further determine that the intention of Stranger Calls
Stranger Calls are transferred to the process with second terminal dialogue again by the intention of incoming call, cloud processor, are further confirmed that strange next
The intention of electricity, until when comparison result reaches first threshold or second threshold.
As one of embodiment of the present disclosure ground, the conversation contents of first terminal and Stranger Calls include " stock ", " deep bid ",
" stock market ", " loan " etc. are input to comparison module, it is clear that these words and text after the first identification module carries out keyword identification
Word height in library is consistent, reaches first threshold, and cloud processor then directly filters Stranger Calls and generates log.
As another embodiment of the disclosure, the conversation content of first terminal and Stranger Calls includes " credit card ", " exceedes
When the words such as phase ", comparison result had not both reached first threshold or had not reached second threshold, and cloud processor needs will be strange next
Electricity is transferred to second terminal, makees further confirmation.Second terminal engages in the dialogue again with Stranger Calls, by the second identification module
The intention of (identification module made of deep neural network training) identification Stranger Calls.
If the second identification module recognition result is that credit card is overdue does not refund, relatively after reach second threshold, at cloud
Reason device transfers Stranger Calls to third terminal；If the second identification module identifies that Stranger Calls are fraudulent call, user is basic
The not credit card of the bank reaches first threshold more afterwards, then is filtered the Stranger Calls and then generates log；If the
The recognition result of two identification modules does not all reach first threshold or second threshold after comparison, and cloud processor continues will be strange
Incoming call is given to second terminal and continues to talk with, and repeats this process, until comparison result is when reaching first threshold or second threshold
Only.
The generation of log when needing in order to facilitate third terminal first is that check, on the other hand, can also by log come pair
These harassing calls are analyzed, and these data can be used to do further training to identification module, obtain preferably filtering
The effect of harassing call.
The text comparison algorithm that comparison module uses in the disclosure include LD algorithm (algorithm based on editing distance),
Needleman/Wunsch algorithm and Nakatsu algorithm, these text comparison algorithms are all existing algorithm, and which is not described herein again.
Similarly, the first threshold and second threshold in the disclosure, according to different scenes, different industry settings respectively has
Difference is arranged depending on specific requirement.It is all made under the spirit of the disclosure do not have creative change and an improvement, all at this
In disclosed protection scope.The protection scope of the disclosure is limited by claims and its equivalent.
Claims (10)
1. a kind of method of the intelligent filtering incoming call based on cloud virtual mobile phone characterized by comprising
First terminal engages in the dialogue with Stranger Calls, and the dialogue is identified by the first identification module, obtains the first recognition result；
First recognition result is compared with text library, obtains the first comparison result；
When first comparison result reaches first threshold, filters the Stranger Calls and generate log；
When first comparison result reaches second threshold, the Stranger Calls are transferred to third terminal.
2. the method for the intelligent filtering incoming call based on cloud virtual mobile phone as described in claim 1 characterized by comprising
When first comparison result had both been not up to the second threshold or the not up to first threshold, by the Stranger Calls
It transfers to second terminal；
The second terminal engages in the dialogue with the Stranger Calls, and the dialogue is identified by the second identification module, obtains the second knowledge
Other result；
Second recognition result is compared with the text library, obtains the second comparison result；
When second comparison result reaches the first threshold, filters the Stranger Calls and generate log；
When second comparison result reaches second threshold, the Stranger Calls are transferred to third terminal.
3. the method for the intelligent filtering incoming call based on cloud virtual mobile phone as claimed in claim 2, which is characterized in that described the
When two comparison results be both not up to the first threshold or the not up to second threshold, the Stranger Calls are transferred to second
Terminal.
4. the method for the intelligent filtering incoming call a method according to any one of claims 1-3 based on cloud virtual mobile phone, which is characterized in that
First identification module is keyword recognition module.
5. the method for the intelligent filtering incoming call based on cloud virtual mobile phone as claimed in claim 2 or claim 3, which is characterized in that institute
Stating the second identification module is deep neural network identification module.
6. the method for the intelligent filtering incoming call a method according to any one of claims 1-3 based on cloud virtual mobile phone, which is characterized in that
The algorithm that the comparison module uses is text comparison algorithm, including LD algorithm, Needleman/Wunsch algorithm and Nakatsu
Algorithm.
7. a kind of system of the intelligent filtering incoming call based on cloud virtual mobile phone characterized by comprising
First terminal/third terminal, engages in the dialogue with Stranger Calls；
First identification module identifies the dialogue of the first terminal Yu the Stranger Calls, obtains the first recognition result；
Cloud storage layer stores text library and log；
First recognition result is compared with the text library, obtains the first comparison result by comparison module；
Cloud processor is central processing unit.
8. the system of intelligent filtering incoming call as claimed in claim 7, which is characterized in that the system also includes:
Second terminal engages in the dialogue with Stranger Calls；
Second identification module identifies the dialogue of the second terminal Yu the Stranger Calls, obtains the second recognition result.
9. the system of intelligent filtering incoming call as claimed in claim 8, which is characterized in that the first terminal and second terminal packet
Include ASR unit and TTS unit.
10. the system of intelligent filtering incoming call as claimed in claim 8, which is characterized in that first identification module is key
Word identification module, second identification module are deep neural network identification module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910386808.0A CN110113473A (en) | 2019-05-10 | 2019-05-10 | A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910386808.0A CN110113473A (en) | 2019-05-10 | 2019-05-10 | A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110113473A true CN110113473A (en) | 2019-08-09 |
Family
ID=67489152
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910386808.0A Pending CN110113473A (en) | 2019-05-10 | 2019-05-10 | A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110113473A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110798576A (en) * | 2019-11-07 | 2020-02-14 | 浙江同花顺智能科技有限公司 | Incoming call identity recognition method and device and related equipment |
| US11019207B1 (en) | 2019-11-07 | 2021-05-25 | Hithink Royalflush Information Network Co., Ltd. | Systems and methods for smart dialogue communication |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2006196949A (en) * | 2005-01-11 | 2006-07-27 | Fujitsu Ltd | Telephone set with warning against contents of call |
| CN105338157A (en) * | 2014-07-29 | 2016-02-17 | 小米科技有限责任公司 | Nuisance call processing method, and device and telephone |
| CN106713593A (en) * | 2016-12-05 | 2017-05-24 | 宇龙计算机通信科技(深圳)有限公司 | Method and device for automatic processing of unknown telephone numbers |
| CN107343077A (en) * | 2016-04-28 | 2017-11-10 | 腾讯科技（深圳）有限公司 | Identify malicious call and establish the method, apparatus of identification model, equipment |
| CN107889111A (en) * | 2016-09-30 | 2018-04-06 | 北京金山安全软件有限公司 | Crank call identification method and device based on deep neural network |
| CN108399919A (en) * | 2017-02-06 | 2018-08-14 | 中兴通讯股份有限公司 | A kind of method for recognizing semantics and device |
-
2019
- 2019-05-10 CN CN201910386808.0A patent/CN110113473A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2006196949A (en) * | 2005-01-11 | 2006-07-27 | Fujitsu Ltd | Telephone set with warning against contents of call |
| CN105338157A (en) * | 2014-07-29 | 2016-02-17 | 小米科技有限责任公司 | Nuisance call processing method, and device and telephone |
| CN107343077A (en) * | 2016-04-28 | 2017-11-10 | 腾讯科技（深圳）有限公司 | Identify malicious call and establish the method, apparatus of identification model, equipment |
| CN107889111A (en) * | 2016-09-30 | 2018-04-06 | 北京金山安全软件有限公司 | Crank call identification method and device based on deep neural network |
| CN106713593A (en) * | 2016-12-05 | 2017-05-24 | 宇龙计算机通信科技(深圳)有限公司 | Method and device for automatic processing of unknown telephone numbers |
| CN108399919A (en) * | 2017-02-06 | 2018-08-14 | 中兴通讯股份有限公司 | A kind of method for recognizing semantics and device |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110798576A (en) * | 2019-11-07 | 2020-02-14 | 浙江同花顺智能科技有限公司 | Incoming call identity recognition method and device and related equipment |
| US11019207B1 (en) | 2019-11-07 | 2021-05-25 | Hithink Royalflush Information Network Co., Ltd. | Systems and methods for smart dialogue communication |
| US11323566B2 (en) | 2019-11-07 | 2022-05-03 | Hithink Royalflush Information Network Co., Ltd. | Systems and methods for smart dialogue communication |
| US11758047B2 (en) | 2019-11-07 | 2023-09-12 | Hithink Royalflush Information Network Co., Ltd. | Systems and methods for smart dialogue communication |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN111488433B (en) | Artificial intelligence interactive system suitable for bank and capable of improving field experience | |
| CN109064315A (en) | Overdue bill intelligence collection method, apparatus, computer equipment and storage medium | |
| CN103700371B (en) | A kind of caller identity identifying system and its recognition methods based on Application on Voiceprint Recognition | |
| CN110769111A (en) | Noise reduction method, system, storage medium and terminal | |
| CN105100521A (en) | Method and server for realizing ordered speech in teleconference | |
| CN105744090A (en) | Voice information processing method and device | |
| CN109981910A (en) | Business recommended method and apparatus | |
| CN109688276B (en) | Incoming call filtering system and method based on artificial intelligence technology | |
| CA2524226A1 (en) | Speaker recognition in a multi-speaker environment and comparison of several voice prints to many | |
| CN105100081A (en) | Mobile terminal based on voice services and method for realizing voice services thereof | |
| CN103516915A (en) | Method, system and device for replacing sensitive words in call process of mobile terminal | |
| CN110113473A (en) | A kind of method and system of the intelligent filtering incoming call based on cloud virtual mobile phone | |
| CN104766608A (en) | Voice control method and voice control device | |
| CN108510233A (en) | Long-range face label match attend a banquet method, electronic device and computer readable storage medium | |
| CN104023110A (en) | Voiceprint recognition-based caller management method and mobile terminal | |
| CN111696558A (en) | Intelligent outbound method, device, computer equipment and storage medium | |
| CN106709804A (en) | Interactive wealth planning consulting robot system | |
| CN110198381A (en) | A kind of method and device of identification AI incoming call | |
| CN108986825A (en) | Context acquisition methods and equipment based on interactive voice | |
| CN110349586A (en) | Telecommunication fraud detection method and device | |
| CN105933493A (en) | Strange incoming call processing method, device and mobile terminal | |
| CN114398512A (en) | Big data-based voice portrait analysis method for communication operator business customer | |
| CN110069605A (en) | Telephone robot active inquiry system with process | |
| CN109858917A (en) | A kind of anti-fake system and its method based on artificial intelligence | |
| CN113191787A (en) | Telecommunication data processing method, device electronic equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190809 |
|
| RJ01 | Rejection of invention patent application after publication |