CN110084561A - Breakpoint follow-up method, electronic device and readable storage medium storing program for executing - Google Patents
Breakpoint follow-up method, electronic device and readable storage medium storing program for executing Download PDFInfo
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Abstract
The present invention relates to process optimization techniques, a kind of breakpoint follow-up method, electronic device and readable storage medium storing program for executing are provided.This method receives Client-initiated pre-set business process, monitors the operation of user's each procedure links in the pre-set business process.Later, judge whether user is greater than or equal to preset time threshold in the operating time of current process link, when judging user in the operating time of current process link and be greater than or equal to preset time threshold and when not entering next procedure links, then judge that current process link breakpoint occurs, the breakpoint relevant information is pushed to default equipment.It can be followed up the time according to each procedure links individual cultivation breakpoint time-out using the present invention, follow-up in time, analysis breakpoint relevant information.
Description
Technical field
The present invention relates to monitoring technology field more particularly to a kind of breakpoint follow-up methods, electronic device and readable storage medium
Matter.
Background technique
In E-business applications, user is in financial service on using financial service such as line on line or operation lines
When upper book airline ticket business, some problems are frequently encountered, causes service disruption, that is, forms breakpoint.However, there is presently no
A method of it can be realized effective monitoring breakpoint and occurs, reminds related personnel actively to follow up breakpoint in time.User is caused to grasp
The problem of encountering in work cannot obtain timely, effective solution, and user experience is poor, it is also possible to therefore lead to customer churn.
Summary of the invention
In view of the foregoing, the present invention provides a kind of breakpoint follow-up method, electronic device and readable storage medium storing program for executing, can
Whether real time monitoring user occurs breakpoint in operation service process links, and breakpoint relevant information is pushed to and is set
It is standby, to remind related personnel to follow up, handle to breakpoint in time.To achieve the above object, the present invention provide a kind of breakpoint with
Into method, this method comprises:
Monitoring step: receiving Client-initiated pre-set business process, and monitoring user respectively flows in the pre-set business process
The operation of Cheng Huanjie；
Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link,
Preset time threshold and next process ring is not entered when judging that user is greater than or equal in the operating time of current process link
When section, then judge that breakpoint occurs in current process link；
Push step: the breakpoint relevant information is pushed into default equipment.
Preferably, the corresponding preset time threshold of each procedure links is set as identical or not in the pre-set business process
Together.
Preferably, the corresponding preset time threshold of each procedure links is arranged according to the priority level of each procedure links
's.
Preferably, the push step further include: each procedure links in the pre-set business process in statistics preset time
There is the number of breakpoint, filters out the procedure links that breakpoint frequency of occurrence is more than preset time threshold, the process ring that will be filtered out
Section relevant information pushes to the default equipment.
Preferably, the push step further include: analysis causes each procedure links the reason of breakpoint occur, filters out
Cause the reason of breakpoint number is more than preset times occur as high frequency breakpoint reason.
Preferably, the priority level of each procedure links is drawn according to the weight size of the corresponding breakpoint of each procedure links
Point.
Preferably, the breakpoint follow-up program that can be run on the processor, the breakpoint are stored on the memory
Follow-up program realizes following steps when being executed by the processor:
Monitoring step: receiving Client-initiated pre-set business process, and monitoring user respectively flows in the pre-set business process
The operation of Cheng Huanjie；
Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link,
Preset time threshold and next process ring is not entered when judging that user is greater than or equal in the operating time of current process link
When section, then judge that breakpoint occurs in current process link；
Push step: the breakpoint relevant information is pushed into default equipment.
Preferably, the breakpoint follow-up program that can be run on the processor, the breakpoint are stored on the memory
Follow-up program also realizes following steps when being executed by the processor:
There is the number of breakpoint in each procedure links in the pre-set business process in statistics preset time, filter out breakpoint and go out
Occurrence number is more than the procedure links of preset time threshold, and the procedure links relevant information filtered out is pushed to described set
It is standby.
Preferably, the breakpoint follow-up program that can be run on the processor, the breakpoint are stored on the memory
Follow-up program also realizes following steps when being executed by the processor:
Analysis causes each procedure links the reason of breakpoint occur, and it is more than default time that filtering out, which leads to occur breakpoint number,
Several reasons is as high frequency breakpoint reason.
Preferably, breakpoint follow-up program, the breakpoint follow-up program quilt are stored in the computer readable storage medium
When performed by processor, it can be achieved that such as the step of breakpoint of any of claims 1-6 follow-up method.
In addition, the present invention also provides a kind of electronic device, a kind of electronic device includes memory and processor, the storage
The breakpoint follow-up program that can be run on the processor is stored on device, the breakpoint follow-up program is executed by the processor
Shi Shixian following steps:
Monitoring step: receiving Client-initiated pre-set business process, and monitoring user respectively flows in the pre-set business process
The operation of Cheng Huanjie；
Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link,
Preset time threshold and next process ring is not entered when judging that user is greater than or equal in the operating time of current process link
When section, then judge that breakpoint occurs in current process link；
Push step: the breakpoint relevant information is pushed into default equipment.
In addition, to achieve the above object, it is described computer-readable the present invention also provides a kind of computer readable storage medium
It include breakpoint follow-up program in storage medium, breakpoint follow-up program realizes breakpoint follow-up as described above when being executed by processor
Arbitrary steps in method.
Breakpoint follow-up method, electronic device and readable storage medium storing program for executing proposed by the present invention, firstly, it is pre- to receive Client-initiated
If operation flow, the operation of user's each procedure links in the pre-set business process is monitored, next, it is determined that user flows currently
Whether the operating time of Cheng Huanjie is greater than or equal to preset time threshold, when judging user in the operating time of current process link
When more than or equal to preset time threshold and not entering next procedure links, then judge that breakpoint occurs in current process link, most
Afterwards, the breakpoint relevant information is pushed into default equipment.To be followed up according to each procedure links individual cultivation breakpoint time-out
Time, follow-up in time, analysis breakpoint relevant information so reach the technology effect for improving user experience and improving user satisfaction
Fruit.
Detailed description of the invention
Fig. 1 is the schematic diagram of electronic device of the present invention；
Fig. 2 is the module map of Fig. 1 point of interruption follow-up program；
Fig. 3 is the flow chart of breakpoint of the present invention follow-up program.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
Every other embodiment obtained is put, shall fall within the protection scope of the present invention.
It should be noted that the description for being related to " first ", " second " etc. in the present invention is used for description purposes only, and cannot
It is interpreted as its relative importance of indication or suggestion or implicitly indicates the quantity of indicated technical characteristic.Define as a result, " the
One ", the feature of " second " can explicitly or implicitly include at least one of the features.In addition, the skill between each embodiment
Art scheme can be combined with each other, but must be based on can be realized by those of ordinary skill in the art, when technical solution
Will be understood that the combination of this technical solution is not present in conjunction with there is conflicting or cannot achieve when, also not the present invention claims
Protection scope within.
It is the schematic diagram of 1 one embodiment of electronic device of the present invention referring to shown in Fig. 2.The electronic device 1 can be service
Device, smart phone, tablet computer, portable computer, desktop PC etc. have the terminal device of storage and calculation function.?
In one embodiment, when electronic device 1 is server, which can be rack-mount server, blade server, tower
The one or more of formula server or Cabinet-type server etc..
In this embodiment, the electronic device 1 includes memory 11, processor 12, display 13 and network interface
14。
Wherein, the memory 11 includes the readable storage medium storing program for executing of at least one type.At least one type can
Read the non-volatile memory medium that storage medium can be such as flash memory, hard disk, multimedia card, card-type memory.In some implementations
In example, the readable storage medium storing program for executing can be the internal storage unit of the electronic device 1, such as the hard disk of the electronic device 1.
In further embodiments, the readable storage medium storing program for executing is also possible to the external memory 11 of the electronic device 1, such as described
The plug-in type hard disk being equipped on electronic device 1, intelligent memory card (Smart Media Card, SMC), secure digital (Secure
Digital, SD) card, flash card (Flash Card) etc..
In the present embodiment, the readable storage medium storing program for executing of the memory 11 commonly used in storage breakpoint follow-up program 10, from
The input signal obtained in the user's operation input unit 2.The memory 11 can be also used for temporarily storing defeated
Out or the data that will export.Processor 12 can be a central processing unit (Central in some embodiments
Processing Unit, CPU), microprocessor or other data processing chips, the program for being stored in run memory 11
Code or processing data, such as execute breakpoint follow-up program 10 etc..
Display 13 can be in some embodiments light-emitting diode display, liquid crystal display, touch-control liquid crystal display and
OLED (Organic Light-Emitting Diode, Organic Light Emitting Diode) touches device etc..The display 13 is for showing
Show the information handled in the electronic device 1 and for showing visual user interface, such as shows that breakpoint occurs
Prompt and breakpoint be in the procedure links etc. in pre-set business process where user.The component 11-14 of the electronic device 1
It is in communication with each other by system bus.
Network interface 14 may include standard wireline interface and wireless interface (such as WI-FI interface).Commonly used in the electricity
Communication connection is established between sub-device 1 and other electronic equipments.
Fig. 1 illustrates only the electronic device 1 with component 11-14 and breakpoint follow-up program 10, it should be understood that
It is not required for implementing all components shown, the implementation that can be substituted is more or less component.
Optionally, which can also include user interface, and user interface may include input unit such as keyboard
(Keyboard), instantaneous speech power such as sound equipment, earphone etc., optionally user interface can also include that the wired of standard connects
Mouth, wireless interface.
Optionally, which further includes touch sensor.It is touched provided by the touch sensor for user
The region for touching operation is known as touch area.In addition, touch sensor described here can be resistive touch sensor, capacitor
Formula touch sensor etc..Moreover, the touch sensor not only includes the touch sensor of contact, proximity may also comprise
Touch sensor etc..In addition, the touch sensor can be single sensor, or such as multiple biographies of array arrangement
Sensor.User can start breakpoint follow-up program 10 by touching the touch area.
The electronic device 1 can also include radio frequency (Radio Frequency, RF) circuit, sensor and voicefrequency circuit etc.
Deng details are not described herein.
In one embodiment, following step is realized when processor 12 executes the breakpoint follow-up program 10 stored in memory 11
It is rapid:
Monitoring step: receiving Client-initiated pre-set business process, and monitoring user respectively flows in the pre-set business process
The operation of Cheng Huanjie；
Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link,
Preset time threshold and next process ring is not entered when judging that user is greater than or equal in the operating time of current process link
When section, then judge that breakpoint occurs in current process link；
Push step: the breakpoint relevant information is pushed into default equipment.
Concrete principle please refers to following Fig. 2 and follows up about the Program modual graph and Fig. 3 of breakpoint follow-up program 10 about breakpoint
The introduction of the flow chart of program.
Referring to shown in Fig. 2, for the Program modual graph of Fig. 1 point of interruption follow-up program 10.The breakpoint follow-up program 10 is divided
Multiple modules are segmented into, multiple module is stored in memory 11, and is executed by memory 12, to complete the present invention.This hair
Bright so-called module is the series of computation machine program instruction section for referring to complete specific function.The breakpoint follow-up program 10 can
To be divided into: monitoring modular 110, judgment module 120 and pushing module 130.
The monitoring modular 110 monitors user in the pre-set business for receiving Client-initiated pre-set business process
The operation of each procedure links in process.In the present embodiment, monitoring module 110 monitors user each by the way of timer
The operating time that procedure links expend.When user enters the operation interface of a certain current process link, starting timer starts
Timing, residence time (i.e. operating time) of the record user in the procedure links.Boundary is operated when user completes current process link
When the procedure links in face enter next procedure links, timer automatic clear restarts timing.
Whether the judgment module 120 is greater than or equal to for judging user in the operating time of current process link pre-
If time threshold, under judging that user is greater than or equal to preset time threshold and does not enter the operating time in current process link
When one procedure links, then judge that breakpoint occurs in current process link.
Judge breakpoint occur it is critical that a procedure links occur breakpoint preset time threshold be greater than user it is normal
Operate the residence time of the procedure links.For example, the present embodiment passes through timer record user normal operating procedure links A's
Residence time t, then time t is obtained judging whether procedure links A the preset time threshold of breakpoint occurs plus a delay value
Value.When breakpoint occurs, timer exports a logic zero value after the operating time of user is more than the preset time threshold,
The logic zero value triggers pushing module 130 and enters execution state.
The pushing module 130 is reminded related for breakpoint relevant information to be pushed to default equipment by default equipment
Personnel follow up breakpoint situation in time.The related personnel can for initiate operation flow user, or with the traffic flow
Associated other users.
Referring to shown in Fig. 3, for the flow chart of breakpoint of the present invention follow-up method one embodiment.The processor of electronic device 1
The following steps of breakpoint follow-up method are realized when the breakpoint follow-up program 10 stored in 12 execution memories 11:
Step S40 receives Client-initiated pre-set business process, monitors user's each process in the pre-set business process
The operation of link.
The pre-set business process can be the common operation flow of financial institution, such as the loan transaction process of bank,
The process generally comprises following link: one, borrower files an application, and two, bank's examination & approval sign loan contract, four, bank
Offer loans, five, bank borrow after check, six, loan withdrawal and extension.The operation flow wherein operated on line for user
Including filing an application and signing loan contract link, link of filing an application mainly uploads personal information, including residence booklet, personal
Effective identity certificate, professional background, the information such as Income situation.Loan contract link is signed also to be backed up in addition to signing contract in writing
Electronic format copy, these belong to operating process link on line, and the operating process link contains and uploads specific proof material
The procedure links of material and the procedure links of related application data.
Another example is book airline ticket operation flow on line, step 1: into plane ticket and plane ticket booking is selected,
Step 2: selection destination, date, airline etc., step 3: selection flight, checks admission fee, step 4: confirmation flight letter
Breath, step 5: people, contact person are seized the opportunity in selection, step 6: the information that confirms an order, step 7: starting to pay, step 8: completing branch
It pays.Above eight operating procedures belong to operating process link on line.
The operation interface of two above operation flow example can be by being installed on client terminal device (such as mobile phone or plate
Computer) APP open, be also possible to log in corresponding website by PC machine and open.
In the present embodiment, monitoring module 110 monitors what user expended in each procedure links by the way of timer
Operating time.When user enters the operation interface of a certain current process link, starting timer starts timing, and record user exists
The residence time (i.e. operating time) of the procedure links.When the procedure links that user completes current process link operation interface enter
When next procedure links, timer automatic clear restarts timing.
Step S41, it is default that judgment module 120 judges whether user is greater than or equal in the operating time of current process link
Time threshold.When judging user when the operating time of current process link being less than preset time threshold, step S42 is executed, it is no
Then follow the steps S43.
Step S42, into next procedure links.
Step S43 judges that breakpoint occurs in current process link.Breakpoint occur includes that user is in unfinished current process ring
It directly exits the program in the state of section operation, terminator or the states such as interrupt signal for generating when generating error code.Judgement
Breakpoint occur it is critical that a procedure links occur breakpoint preset time threshold be greater than user's normal operating process ring
The residence time of section.For example, the present embodiment passes through the residence time t of timer record user normal operating procedure links A, then
Time t is obtained judging the preset time threshold whether procedure links A breakpoint occurs plus a delay value.When breakpoint occurs
When, timer exports a logic zero value, logic zero value touching after the operating time of user is more than the preset time threshold
It sends out pushing module 130 and enters execution state.
The preset time threshold for appearing above breakpoint can do flexible setting.For example, different procedure links can be arranged
Different down times threshold values, the corresponding down times threshold value of difference procedure links setting may be set to be identical certainly.It can
According to the practical time-consuming state of different procedure links, corresponding down times threshold value is set；Different procedure links can also be carried out
Procedure links are divided into important node and insignificant node by classification, such as significance level depending on locating service node area, to important section
Different priority levels is arranged in point and insignificant node, and the corresponding preset time of each procedure links is arranged further according to preferred rank
Threshold value；It can also support the corresponding down times threshold value of the customized individual cultivation difference procedure links of user.
For example, by taking loan transaction process on line as an example, it is being arranged according to the practical time-consuming state of different procedure links pair
When the different down times threshold values answered, the down times threshold value for uploading the procedure links of specific testimonial material should usually be set as big
In the down times threshold value for the procedure links for filling in related application data.In another example for the banking of book airline ticket on line
Business process, if corresponding different down times threshold values, that confirmation are arranged according to the practical time-consuming state of different procedure links
The down times threshold value of the procedure links of Flight Information should usually be set smaller than the down times for completing the procedure links of payment
Threshold value.
Breakpoint relevant information is pushed to default equipment by step S44, reminds associated user to follow up in time by default equipment
Breakpoint situation.For example, the breakpoint relevant information can be the SMS for including picture and text operation guide, wechat, or triggering
The trigger signals such as intelligent robot processing, artificial customer service processing, outgoing call of attending a banquet processing.
It can be followed up the time according to each procedure links individual cultivation breakpoint time-out in the present invention, monitor each procedure links in real time
Whether breakpoint occurs, breakpoint relevant information is pushed into default equipment, related personnel can be reminded in time to follow up, locate to breakpoint
Reason.
In another embodiment, this method may also comprise the following steps::
There is the number of breakpoint in each procedure links in the pre-set business process in statistics preset time；
Filter out the procedure links that breakpoint frequency of occurrence is more than preset time threshold；
The procedure links relevant information filtered out is pushed into the default equipment.
Specially in real time or timing analyzed in preset time period according to predetermined first parser (for example,
In nearest 1 month) often there are the procedure links of breakpoint, and related personnel is reminded to ascertain the reason or optimize the procedure links.
For example, each procedure links occur in user's loan process in (for example, in nearest 1 month) statistics preset time period
The number of breakpoint, finds out in preset time period (for example, in nearest 1 month) user and provides a loan in process and the number of breakpoint occur and be more than
The procedure links relevant information for breakpoint often occur found out is sent to related management people by the procedure links of preset time threshold
Member, related management personnel can find out that the reason of breakpoint often occur in procedure links, as the procedure links have setting is unreasonable to be easy
Cause user misoperation often to there is the state of breakpoint, then can be carried out for the procedure links for breakpoint often occur corresponding excellent
Change, breakpoint occurs to avoid subsequent.
For example, the bank of second step examines during on November 25,25 days to 2018 October in 2018, signs to borrow money and close
There are 8 times of the number of breakpoint more than preset time threshold number in backup electronic format copy procedure links in, thus will be through
The backup electronic format copy procedure links relevant information for often breakpoint occur is sent to related management personnel.
Here it also lifts on line for the banking of book airline ticket, for example, will be set as the period from November 5th, 2018
To on December 5th, 2018, in the meantime, people was seized the opportunity in the selection positioned at the 5th step, the number of breakpoint occur in contact person's procedure links
More than 10 times of preset time threshold number, people, contact person's procedure links phase are seized the opportunity into the selection for breakpoint often occur found out
It closes information and is sent to related management personnel, taken appropriate measures after finding out related causes by administrative staff.
In another embodiment, this method may also comprise the following steps::
Analysis causes each procedure links the reason of breakpoint occur；
Filtering out leads to occur the reason of breakpoint number is more than preset times as high frequency breakpoint reason.
Breakpoint follow-up information is specially obtained, it is former according to each breakpoint for breakpoint link occur of breakpoint follow-up information analysis
Cause, and each corresponding high frequency breakpoint reason of procedure links for breakpoint often occur in preset time period is analyzed, by each warp
The corresponding high frequency breakpoint reason of procedure links for often breakpoint occur is sent to related management personnel, and related management personnel would know that respectively
A corresponding high frequency breakpoint reason of procedure links for breakpoint often occur, and being optimized accordingly, with avoid as far as possible it is subsequent go out
Existing breakpoint.The breakpoint reason of each breakpoint is such as collected from the default equipment of active follow-up, and according to predetermined second point
Analysis algorithm analyzes in preset time period (for example, in nearest 1 month) each corresponding height of procedure links for breakpoint often occur
Frequency breakpoint reason.
For example, the number that breakpoint occurs for A procedure links is greater than the first preset times, it is determined that the stream in nearest one month
Cheng Huanjie is the procedure links for breakpoint often occur during this period of time, meanwhile, if the reason of breakpoint occurs for A procedure links B accounts for A
The ratio that all reasons of breakpoint occur for procedure links is greater than preset ratio, it is determined that reason B is the corresponding high frequency of A procedure links
Breakpoint reason, alternatively, if A procedure links are greater than the second preset times because of the reason B number that breakpoint occurs, it is determined that reason B is A
The corresponding high frequency breakpoint reason of procedure links.
Here also by taking the banking of book airline ticket on line as an example, for example, the period be set as from November 5th, 2018 to
On December 5th, 2018, in the meantime, the number that people is seized the opportunity in the selection positioned at the 5th step, breakpoint occur in contact person's procedure links surpass
10 times for crossing preset time threshold number, then positioned at people is seized the opportunity in the selection of the 5th step, contact person's procedure links are then determined as the stream
Cheng Huanjie is the procedure links for breakpoint often occur during this period of time, and accounts for the 5th step procedure links by poisoning intrusion and occur to break
The ratio of all reasons of point is greater than preset ratio value (value is set as 60%), it is determined that by poisoning intrusion the reason is that the 5th step stream
The corresponding high frequency breakpoint reason of Cheng Huanjie.Certainly there are also second statisticals, such as (number is set more than the second preset times
It is by poisoning intrusion for the breakpoint reason for causing the 5th step procedure links 6), then is the 5th step process ring by poisoning intrusion
Save the high frequency reason occurred.
In the present invention, (service node as locating for view divides into important node and non-being classified to different procedure links
Important node), that is, the priority level of each procedure links is divided according to the weight size of the corresponding breakpoint of each procedure links
's.It, can be according to the type of service for generating the interrupt signal when corresponding different down times threshold values are set according to different classes of
Divide the different type of breakpoint.
Specifically, user is during using APP, it is possible in the different business module pages, that is, different procedure links page
Different operation failure phenomenons can be generated, corresponding breakpoint data are generated due to operation failure, such as in Login Register module meeting
Breakpoint data are generated because of identifying code mistake or password failing-resetting, are produced in core body authentication module because of bank card binding failure
Raw breakpoint data are therefore, also different in the breakpoint type that different business modules generates.Judge whether breakpoint belongs to important breakpoint
Common breakpoint is still fallen within, mainly according to type of service, the module for generating breakpoint, if in some key business types or module
Breakpoint is produced, then such breakpoint is then divided into important breakpoint automatically, if producing in some general service types or module
Breakpoint, then such breakpoint is then divided into common breakpoint.
Breakpoint data such as are generated because of recognition of face failure in loan process, then such breakpoint is important breakpoint, is such as being stepped on
Breakpoint is produced when recording registration module, then such breakpoint is common breakpoint.For another example, book airline ticket operation flow on line,
Enter plane ticket in one step and select plane ticket booking, produce breakpoint because logging in the operation module, then such breakpoint is common disconnected
Point, and people is seized the opportunity in selection in the 5th step, contact person fails and generates breakpoint data, then such breakpoint is important breakpoint.For
The big breakpoint of important breakpoint, i.e. weight can carry out intelligent robot processing, artificial customer service processing, outgoing call of attending a banquet processing to user
Deng；For insignificant breakpoint, i.e., short message, the wechat that the small breakpoint of weight can carry out that picture and text operation is guided to user push.
In addition, the embodiment of the present invention also proposes a kind of computer readable storage medium, the computer readable storage medium
In include that breakpoint follows up program 10, breakpoint follow-up program 10 realizes following operation when being executed by processor:
Monitoring step: receiving Client-initiated pre-set business process, and monitoring user respectively flows in the pre-set business process
The operation of Cheng Huanjie；
Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link,
Preset time threshold and next process ring is not entered when judging that user is greater than or equal in the operating time of current process link
When section, then judge that breakpoint occurs in current process link；
Push step: the breakpoint relevant information is pushed into default equipment.
The specific implementation of the specific embodiment of the computer readable storage medium of the present invention and above-mentioned breakpoint follow-up method
Mode is roughly the same, and details are not described herein.
It should be noted that the terms "include", "comprise" herein or its any other variant are intended to non-row
His property includes, so that the process, device, article or the method that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, device, article or method institute it is intrinsic
Element.It is more limit in the state of, the element that is limited by sentence "including a ...", it is not excluded that include should
There is also other identical elements in the process, device of element, article or method.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but under many states
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that terminal device (it can be mobile phone,
Computer, server or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
- A kind of method 1. breakpoint follows up, is applied to electronic device, which is characterized in that the described method includes:Monitoring step: receiving Client-initiated pre-set business process, monitors user's each process ring in the pre-set business process The operation of section；Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link, when sentencing User break when the operating time of current process link being greater than or equal to preset time threshold and not entering next procedure links, Then judge that breakpoint occurs in current process link；Push step: the breakpoint relevant information is pushed into default equipment.
- The method 2. breakpoint according to claim 1 follows up, which is characterized in that each procedure links in the pre-set business process Corresponding preset time threshold is set as identical or different.
- The method 3. breakpoint according to claim 1 or 2 follows up, which is characterized in that each procedure links are corresponding default Time threshold is arranged according to the priority level of each procedure links.
- The method 4. breakpoint according to claim 1 follows up, which is characterized in that the push step further include: statistics is default There is the number of breakpoint in each procedure links in the pre-set business process in time, and filtering out breakpoint frequency of occurrence is more than when presetting Between threshold value procedure links, the procedure links relevant information filtered out is pushed into the default equipment.
- The method 5. breakpoint according to claim 4 follows up, which is characterized in that the push step further include: analysis causes There is the reason of breakpoint in each procedure links, and filtering out leads to occur the reason of breakpoint number is more than preset times as high frequency Breakpoint reason.
- The method 6. breakpoint according to claim 3 follows up, which is characterized in that the priority level of each procedure links is root It is divided according to the weight size of the corresponding breakpoint of each procedure links.
- 7. a kind of electronic device, the electronic device includes memory and processor, it is characterised in that is stored on the memory There is the breakpoint that can be run on the processor follow-up program, the breakpoint follow-up program is realized such as when being executed by the processor Lower step:Monitoring step: receiving Client-initiated pre-set business process, monitors user's each process ring in the pre-set business process The operation of section；Judgment step: judging whether user is greater than or equal to preset time threshold in the operating time of current process link, when sentencing User break when the operating time of current process link being greater than or equal to preset time threshold and not entering next procedure links, Then judge that breakpoint occurs in current process link；Push step: the breakpoint relevant information is pushed into default equipment.
- 8. electronic device according to claim 7, which is characterized in that the breakpoint follow-up program is executed by the processor When also realize following steps:There is the number of breakpoint in each procedure links in the pre-set business process in statistics preset time, filter out breakpoint and go out occurrence Number is more than the procedure links of preset time threshold, and the procedure links relevant information filtered out is pushed to the default equipment.
- 9. electronic device according to claim 7 or 8, which is characterized in that the breakpoint follow-up program is by the processor Following steps are also realized when execution:Analysis causes each procedure links the reason of breakpoint occur, and filtering out leads to occur breakpoint number more than preset times Reason is as high frequency breakpoint reason.
- 10. a kind of computer readable storage medium, which is characterized in that be stored in the computer readable storage medium breakpoint with Process sequence, it can be achieved that such as breakpoint of any of claims 1-6 when the breakpoint follow-up program is performed by processor The step of follow-up method.
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| CN111325520A (en) * | 2020-01-21 | 2020-06-23 | 重庆知翔科技有限公司 | Method for supervising each link of house property transaction |
| CN111526063A (en) * | 2020-03-04 | 2020-08-11 | 平安科技（深圳）有限公司 | Link breakpoint monitoring method, device, terminal and storage medium based on whole service |
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| CN113434765A (en) * | 2021-06-29 | 2021-09-24 | 平安普惠企业管理有限公司 | Client return visit method, system, equipment and storage medium |
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| CN113434765A (en) * | 2021-06-29 | 2021-09-24 | 平安普惠企业管理有限公司 | Client return visit method, system, equipment and storage medium |
| CN113782022A (en) * | 2021-09-17 | 2021-12-10 | 平安消费金融有限公司 | Communication method, device, equipment and storage medium based on intention recognition model |
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