CN110046912A - A kind of complaint system, complaint treating method and apparatus - Google Patents
A kind of complaint system, complaint treating method and apparatus Download PDFInfo
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Abstract
This application discloses a kind of complaint systems, complaint treating method and apparatus, the complaint system includes: user terminal and server, wherein: the user terminal, complaint entrance is provided, the complaint entrance is used to send complaint request to the server, the complaint request appeals the first user for requesting, and first user is risk subscribers；The server receives the complaint request；It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Description
Technical field
This application involves Internet technical field more particularly to a kind of complaint systems, complaint treating method and apparatus.
Background technique
With the rapid development of Internet technology, more and more trade companies can be handed over by internet platform and user
Easily.For example, seller trade company can carry out commodity transaction by internet shopping platform and buyer user.In general, in order to guarantee to hand over
Easy safety, internet platform can check judge whether trade company is risk trade company to trade company, and determine that trade company is
When risk trade company, corresponding punishment is taken to trade company, brings security risk to avoid to user.
It, can be according to being accumulated in internet platform in general, whether internet platform when judging trade company is risk trade company
Transaction data etc. carries out comprehensive descision.However, in practical applications, the feelings judged by accident can inevitably occur in this judgment method
Normal trade company is mistaken for risk trade company by condition, in this case, since internet platform can punish trade company, because
This, it will the arm's length dealing of normal trade company is influenced, to reduce trade company's experience.
Summary of the invention
The embodiment of the present application provides a kind of complaint system, complaint treating method and apparatus, for solving in internet business
In, after normal trade company is mistaken for risk trade company, the problem of will affect normal trade company's arm's length dealing.
In order to solve the above technical problems, the embodiment of the present application is achieved in that
In a first aspect, proposing a kind of complaint system, comprising: including user terminal and server, in which:
The user terminal provides complaint entrance, and the complaint entrance is used to send complaint request to the server, described
Complaint request appeals the first user for requesting, and first user is risk subscribers；
The server receives the complaint request；It is requested according to the complaint, judges whether first user is mistake
The risk subscribers sentenced.
Second aspect proposes a kind of complaint processing method, comprising:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is wind
Dangerous user；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
The third aspect proposes a kind of complaint processing unit, comprising:
Receiving unit receives complaint request, and the complaint request appeals the first user for requesting, and described first
User is risk subscribers；
Processing unit is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Fourth aspect, proposes a kind of electronic equipment, which includes:
Processor；And
It is arranged to the memory of storage computer executable instructions, which makes the processor when executed
Execute following operation:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is wind
Dangerous user；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
5th aspect, proposes a kind of computer readable storage medium, the computer-readable recording medium storage one or
Multiple programs, one or more of programs are when the electronic equipment for being included multiple application programs executes, so that the electronics
Equipment executes following methods:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is wind
Dangerous user；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
The embodiment of the present application use at least one above-mentioned technical solution can reach it is following the utility model has the advantages that
In complaint system provided by the embodiments of the present application include user terminal and server, user terminal can provide appeal into
Mouthful, complaint entrance can be used for sending complaint request to server, and complaint request is for requesting to being determined as risk subscribers
First user appeals；Server is requested after receiving complaint request according to complaint, judges whether the first user is erroneous judgement
Risk subscribers.In this way, can be implemented based on the application when trade company's (can be regarded as the first user) is mistaken for risk trade company
The complaint system that example provides is appealed online, is provided convenience for the complaint of trade company, meanwhile, the complaint by server to trade company
Handled, can in order to determine trade company be erroneous judgement risk trade company when, take corresponding measure restore trade company arm's length dealing,
Transaction subsequent to trade company is avoided to have an impact, so as to improve trade company's experience.
Detailed description of the invention
In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The some embodiments recorded in application, for those of ordinary skill in the art, in the premise of not making the creative labor property
Under, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is the structural schematic diagram of one embodiment complaint system of the application；
Fig. 2 is the schematic diagram at one embodiment complaint interface of the application；
Fig. 3 is the flow diagram of one embodiment complaint processing method of the application；
Fig. 4 is the flow diagram of one embodiment complaint processing method of the application；
Fig. 5 is the structural schematic diagram of one embodiment electronic equipment of the application；
Fig. 6 is the structural schematic diagram of one embodiment complaint processing unit of the application.
Specific embodiment
During trade company is traded by internet platform and user, in order to guarantee the safety of transaction, in general,
Internet platform can periodically or non-periodically check trade company, to determine whether trade company is risk trade company.Judging trade company
When whether being risk trade company, it may be usually based on the transaction data etc. accumulated in internet platform and analyzed and determined, for example, can
To judge whether trade company is risk trade company based on risk identification model based on transaction data training risk identification model.
Internet platform is after determining that trade company is risk trade company, and in order to avoid risk, trade company brings security risk to user,
Risk trade company would generally be punished, for example, the permission of limitation risk trade company, the billing cycle for extending risk trade company, closing
The transaction etc. of risk trade company.
It is above-mentioned to judge whether trade company is that the method for risk trade company be inevitably present mistake however, in practical applications
The case where sentencing, and internet platform usually will not further judge whether the risk judgment result to trade company is erroneous judgement, in this way, one
Denier trade company is mistaken for risk trade company, which will be penalized, so that arm's length dealing can not be carried out with user.
To solve the above-mentioned problems, in the prior art after trade company is mistaken for risk trade company, trade company can actively be carried out
Complaint.Trade company can be appealed in complaint by phone or mail, for example, trade company can dial service calls or to visitor
Clothes send mail, the safe team of internet platform are gone to by customer service, and handled by safe team, alternatively, trade company
The safe team that internet platform can also be contacted with direct-dial telephone, is handled by safe team.
However, in practical applications, in above-mentioned complaint method, due to needing trade company by way of service calls or mail
It is appealed, therefore, convenience is poor, and complaint efficiency is also relatively low.
In view of this, the embodiment of the present application provides a kind of complaint system, complaint treating method and apparatus, the complaint system packet
User terminal and server are included, the user terminal provides complaint entrance, and the complaint entrance is used to send to the server and appeal
Request, the complaint request appeal the first user for requesting, and first user is risk subscribers；The service
Device receives the complaint request；It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
By complaint system provided by the embodiments of the present application, when trade company's (can be regarded as the first user) is mistaken for risk quotient
When family, it can be appealed based on the complaint system, be provided convenience for the complaint of trade company online, meanwhile, by server to quotient
The complaint at family is handled, can be in order to taking corresponding measure to restore trade company when determining trade company is the risk trade company of erroneous judgement
Arm's length dealing avoids transaction subsequent to trade company from having an impact, so as to improve trade company's experience.
In order to make those skilled in the art better understand the technical solutions in the application, below in conjunction with the application reality
The attached drawing in example is applied, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described implementation
Example is merely a part but not all of the embodiments of the present application.Based on the embodiment in the application, this field is common
The application protection all should belong in technical staff's every other embodiment obtained without creative efforts
Range.
The first user recorded in the embodiment of the present application can be understood as trade company, and internet platform can be understood as and trade company
There are the server of data interaction, which can be the server in complaint system provided by the embodiments of the present application.Wherein,
Data interaction between internet platform and trade company, which can be direct data interaction, (can be understood as trade company and internet platform
Relationship be direct-connected relationship), the trade company for being also possible to indirect data interaction (can be understood as the pass of trade company and internet platform
System connects relationship between being), wherein the indirect data interaction of internet platform and trade company can be realized by intermediate facilitator, described
Intermediate facilitator can be bank, be also possible to other service providers.
When sending complaint request to internet platform, if internet platform and trade company there are direct data interaction,
It can be sent by trade company, if internet platform is with trade company, there are indirect data interactions, can be by the intermediary service Shang dynasty
To send.
It should be noted that due in practical applications, when internet platform and trade company are there are when direct data interaction,
The probability that trade company is mistaken for risk trade company is lower, when internet platform and trade company are there are when indirect data interaction, by trade company
The probability for being mistaken for risk trade company is higher, and therefore, the embodiment of the present application can be for there are indirect data friendships with internet platform
Mutual trade company is illustrated.
In a typical application scenarios, internet platform can be payment platform, and trade company can be in payment platform
Seller trade company, which can pass through intermediate facilitator and payment platform and carry out indirect data interaction.
Below in conjunction with attached drawing, the technical scheme provided by various embodiments of the present application will be described in detail.
Fig. 1 is the structural schematic diagram of one embodiment complaint system of the application.The complaint system includes user terminal 11
With server 12, in which:
User terminal 11 can provide complaint entrance, and complaint entrance can be used for (can be understood as internet to server 12
Platform) send complaint request, complaint request is used to requesting to being determined as that the first user of risk subscribers (can be understood as quotient
Family) it is appealed, it can specifically include at least one of complaint type, the user information of the first user and complaint material.
Wherein, complaint type may include " transaction intercept ", " trade company shuts down ", " rate objection ", " delayed settlement " or
" other " etc..
The user information of first user may include in the user identifier of the first user and the Transaction Identification Number of the first user extremely
Few one kind, the Transaction Identification Number can be understood as the Transaction Identification Number of risk trade when the first user is judged as risk subscribers.
The complaint material may include the testimonial material of the first user, which can be the identity of the first user
Card, trade company's business license etc. are not specifically limited.
In the present embodiment, when the first user and server 12 are there are when direct data interaction, it can be led to by the first user
It crosses complaint entrance and sends complaint request to server 12；It, can when the first user and server 12 are there are when indirect data interaction
To send complaint request to server 12 by complaint entrance from second user.
The second user can be understood as intermediate facilitator, specifically can be bank or other service providers.Second user
With server 12 there are direct data interaction, the first user carries out indirect data friendship by second user and server 12
Mutually.
By taking second user sends complaint request to server 12 as an example, in one implementation, second user is being sent
When complaint request, the complaint entrance that can click the offer of user terminal 11 enters complaint interface, which can be such as Fig. 2 institute
Show.
In Fig. 2, complaint interface may include show cause, trade company ID (i.e. the user identifier of the first user), trade company's order
Number (i.e. the Transaction Identification Number of the first user), affiliate's identity ID (i.e. the user identifier of the first user), trade company's business circumstance explanation
With the complaint options such as upload material.
Wherein, complaint type can be corresponded to by showing cause, and in the present embodiment, server can preset several defaults
Appeal type, in this way, classified using content air control technical term to the complaint of user compared to traditional, can in order to
Family understands and the processing of subsequent complaint request.In addition it is also possible to complaint type is voluntarily filled in by second user, it is flexible to improve
Property.
Other materials such as appealing can permit the business license that second user uploads trade company in upload material, identity document shines
Material.
In the present embodiment, when second user sends complaint request to server 12 by complaint entrance, in order to avoid Shen
Tell that entrance is abused by second user, cause complaint amount excessive, can not handle in time and generate it is overstocked, second user send appeal
It before request, needs to be registered in server 12, after success to be registered, just allows second user to send to server 12 and appeal
Request.
It is registered for the ease of second user, user terminal 11 can also provide registration entrance.When second user is infused
When volume, registration request can be sent to server 12 by registration entrance, server 12, can be right after receiving registration request
Second user is registered.
Server 12 can send notification information to user terminal 11, user terminal 11 exists after succeeding in registration to second user
After determining that second user succeeds in registration, complaint entrance can be provided.
In this way, second user can send complaint request to server 12 based on the complaint entrance.Wherein, which requests
In may include the user information of second user, the user information of second user may include the user identifier of second user.
In the present embodiment, in order to guarantee the correctness for the information for including in complaint request, while avoiding to wrong complaint
Request carries out the problem that processing causes treatment effeciency low, and server 12 can verify complaint request after receiving complaint request
In include information whether in server 12 reserve information it is consistent.For example, include in complaint request first can be verified
The user identifier of the user identifier of user, the Transaction Identification Number of the first user and second user, if with reserved in server 12 the
The user identifier of one user, the Transaction Identification Number of the first user are consistent with the user identifier of second user.
If consistent, server 12 can be requested according to complaint, judge whether the first user is the risk subscribers judged by accident；If
It is inconsistent, it can be said that bright complaint request is wrong, at this point, server 12 can refuse processing complaint request, alternatively, can also mention
Show that user modifies complaint request, to handle modified errorless complaint request.
Server 12 is requested according to complaint, when judging whether the first user is the risk subscribers of erroneous judgement:
It is possible, firstly, to be requested to determine complaint type according to complaint, wherein complaint type carries in complaint request.
Secondly, obtaining processing strategie corresponding with complaint type.Wherein, the present embodiment can be directed to different complaints in advance
Type formulates different processing strategies, when server 12 receives complaint request, the complaint type that can be requested according to complaint,
Obtain processing strategie corresponding with complaint type.
Finally, can be handled based on processing strategie complaint request after getting processing strategie, judge the first use
Whether family is to be mistaken for risk subscribers.
In this way, the complaint type by determining complaint request, uses corresponding processing strategie pair based on complaint type automatically
Complaint request is handled, and is requested compared to traditional by manually distributing and handling different types of complaint, and time-consuming is less, can be with
Effectively improve the treatment effeciency to complaint request.
It should be understood that server 12 is judging whether the first user is the risk subscribers being mistaken in other implementations
When, complaint request can also be distributed to different processing people automatically, and Shen is based on by different processing people according to complaint type
Appeal is asked, and judges whether the first user is the risk subscribers being mistaken for.Wherein, processing people can be the wind inside internet platform
Check personnel for danger.In this way, due to being automatic distributing complaint request, accordingly it is also possible to improve treatment effeciency to a certain extent.
In the present embodiment, server 12 is after determining the risk subscribers that the first user is erroneous judgement, in order to avoid using first
The subsequent transaction in family has an impact, and so as to improve the experience of the first user, server 12 can update the risk class of the first user
Type.For example, the first user can be become white list from blacklist, alternatively, the first user is marked, which can be with table
Risk classifications circle of the first user are levied between risk subscribers and normal users, it is meant that it can permit the first customer transaction, but
It is that the part punishment when the first user is mistaken for risk subscribers is still effective.
In addition, server 12 can also be by the user information pushing of the first user to other servers, other servers
It can be understood as providing the server of service during the first user carries out internet business for the first user, for example, turning
Account platform, settlement platform etc..In this way, the Service Privileges to the first user can be opened in order to other servers.Wherein, unlatching
Concrete power limit can be determined according to the server being specifically pushed to, and be not specifically limited here.
For example, can open if the user information of the first user is pushed to settlement platform to the first user " knot in real time
The permission of calculation " avoids carrying out delayed settlement to the first user；If the user information of the first user is pushed to platform of transferring accounts,
The permission of the first user " transferring accounts " can be opened.
It should be noted that server 12 can be when by the user information pushing of the first user to other servers
Push in real time, is also possible to non real-time push, when the mode of push is non real-time push, can be regular push, such as can be with
Push is primary every other week, is also possible to irregularly push, be not specifically limited here.In addition, in other implementations,
His server can also actively obtain the user information of misjudged user from server 12.
In the present embodiment, server 12 can be sent out after determining the risk subscribers that the first user is erroneous judgement to user terminal 11
Prompt information is sent, to prompt the success of the complaint to the first user, in addition, if it is erroneous judgement that server 12, which determines the first user not,
After risk subscribers, then prompt information can also be sent to user terminal 11, to prompt the complaint to the first user to fail.
In complaint system provided by the embodiments of the present application include user terminal and server, user terminal can provide appeal into
Mouthful, complaint entrance can be used for sending complaint request to server, and complaint request is for requesting to being determined as risk subscribers
First user appeals；Server is requested after receiving complaint request according to complaint, judges whether the first user is erroneous judgement
Risk subscribers.In this way, can be implemented based on the application when trade company's (can be regarded as the first user) is mistaken for risk trade company
The complaint system that example provides is appealed online, is provided convenience for the complaint of trade company, meanwhile, the complaint by server to trade company
Handled, can in order to determine trade company be erroneous judgement risk trade company when, take corresponding measure restore trade company arm's length dealing,
Transaction subsequent to trade company is avoided to have an impact, so as to improve trade company's experience.
Fig. 3 is a kind of flow diagram for appealing processing method provided by the embodiments of the present application.The execution master of the present embodiment
Body can be the server recorded in Fig. 1 embodiment.The complaint processing method may comprise steps of.
S302: complaint request is received.
In S302, after the first user is judged as risk subscribers, if there is direct number in the first user and server
According to interaction, then the first user can send complaint request to server；If the first user is with server, there are indirect data to hand over
Mutually, then complaint request can be sent from second user to server, wherein there are direct data to hand over server for second user
Mutually, the first user carries out indirect data interaction by second user and server.
First user can be understood as trade company, and the second user can be understood as intermediate facilitator, the service
Device can be understood as internet platform.The complaint request is for requesting to the first user progress Shen for being determined as risk subscribers
It tells.
In the present embodiment, the complaint request may include complaint type, the user information of the first user and complaint material
At least one of material, the user information of the first user includes in the user identifier of the first user and the Transaction Identification Number of the first user
At least one, the complaint material include the testimonial material of the first user.Fig. 1 institute may refer to the specific descriptions of complaint request
Show the related content recorded in embodiment, description is not repeated herein.
When complaint request is from second user, server, can be with before the complaint request for receiving second user
The registration request for receiving second user can receive and use from second after being registered according to registration request to second user
The complaint at family is requested, and may include the user information of second user in complaint request, and the user information of second user can wrap
Include the user identifier of second user.
In this way, second user is allowed to send complaint request again after second user is registered, it can be to avoid second user
Arbitrarily send the problem of complaint request causes complaint amount excessive, can not handle in time.
In S302, server can execute S304 after receiving complaint request.
S304: requesting according to the complaint, judges whether first user is the risk subscribers judged by accident.
In the present embodiment, server can verify complaint when whether judge the first user is the risk subscribers of erroneous judgement
Whether the information reserved in the information and server for including in request is consistent, if unanimously, can be requested according to complaint, judge the
Whether one user is the risk subscribers judged by accident.Specific implementation may refer to the corresponding contents recorded in embodiment illustrated in fig. 1,
Description is not repeated herein.
Server is requested according to the complaint, when judging whether the first user is the risk subscribers of erroneous judgement:
Firstly, determining the complaint type of complaint request；Secondly, obtaining processing strategie corresponding with complaint type；Finally, base
Complaint request is handled in processing strategie, judges whether the first user is the risk subscribers judged by accident.Specific implementation
It may refer to the corresponding contents recorded in embodiment illustrated in fig. 1, description be not repeated herein.
Server can update the risk classifications of the first user, together after determining the risk subscribers that the first user is erroneous judgement
When, it can also be by the user information pushing of the first user to other servers, so that other servers are opened to the first user's
Service Privileges.Specific implementation may refer to the corresponding contents recorded in embodiment illustrated in fig. 1, and description is not repeated herein.
Server determine the first user be erroneous judgement risk subscribers after, can also prompt the complaint to the first user at
Function.In addition, server can also be prompted after the risk subscribers for determining the first user not and be erroneous judgement, to prompt to first
The complaint of user fails.
The whole process for appealing processing method in order to facilitate understanding, may refer to Fig. 4.Fig. 4 is the implementation of the application
The flow diagram of example complaint processing method, the present embodiment are said so that second user sends complaint request to server as an example
It is bright, it can specifically include following steps.
S401: the registration request of second user is received.
After the first user is determined as risk subscribers by server, if the first user wants to appeal, the first user
Second user can be requested on behalf of being appealed.Wherein, the first user passes through between second user and server and exists indirectly
Data interaction.
Second user needs to send registration request to server, at this point, server can receive second when being appealed
The complaint of user is requested.
S402: according to the registration request, the second user is registered.
After succeeding in registration to second user, complaint interface can be shown in user terminal, as shown in Figure 2.
S403: the complaint request of the second user is received.
Second user can send complaint request to server based on complaint interface shown in Fig. 2, and the complaint request is used
In request to being determined as that the first user of risk subscribers appeals, the complaint request in may include following at least one:
Appeal type, the user information of the first user, the user identifier of second user, complaint material.
S404: judge whether the information for including in the complaint request is consistent with the information reserved in server.
If consistent, it can be said that bright complaint request is errorless, S405 can be executed at this time；If inconsistent, it can be said that bright Shen
Appeal asks wrong, can execute S407 at this time.
S405: requesting according to the complaint, judges whether the first user is the risk subscribers judged by accident.
When whether judge the first user is the risk subscribers of erroneous judgement, can be based on based on the complaint type of complaint request
The corresponding processing strategie of complaint type is judged, specifically may refer to the corresponding contents recorded in embodiment illustrated in fig. 1, here
Not in repeated explanation.
If the first user is the risk subscribers of erroneous judgement, it can be said that bright appeal successfully, and S406 is executed；It otherwise, then can be with
Illustrate complaint failure, and executes S407.
S406: updating the risk classifications of first user, by the user information pushing of first user to other clothes
Business device.
In this way, other servers can open the Service Privileges to the first user, to avoid to the subsequent friendship of the first user
It is also easy to produce influence, so as to improve user experience.
S407: terminate.
Complaint processing method provided by the embodiments of the present application, when trade company's (can be regarded as the first user) is mistaken for risk quotient
It when family, can be appealed online, after server receives complaint request, it can be determined that whether trade company is the risk quotient judged by accident
Family.In this way, the complaint of only trade company is provided convenience, meanwhile, the complaint of trade company is handled by server, it can also be just
In when determining trade company is the risk trade company of erroneous judgement, takes corresponding measure to restore the arm's length dealing of trade company, avoid subsequent to trade company
Transaction have an impact, so as to improve trade company experience.
It is above-mentioned that the application specific embodiment is described.Other embodiments are within the scope of the appended claims.
In some cases, the movement recorded in detail in the claims or step can be executed according to the sequence being different from embodiment
And desired result still may be implemented.In addition, process depicted in the drawing not necessarily require the particular order shown or
Person's consecutive order is just able to achieve desired result.In some embodiments, multitasking and parallel processing are also possible
Or it may be advantageous.
Fig. 5 is the structural schematic diagram of one embodiment electronic equipment of the application.Referring to FIG. 5, in hardware view, the electricity
Sub- equipment includes processor, optionally further comprising internal bus, network interface, memory.Wherein, memory may be comprising interior
It deposits, such as high-speed random access memory (Random-Access Memory, RAM), it is also possible to further include non-volatile memories
Device (non-volatile memory), for example, at least 1 magnetic disk storage etc..Certainly, which is also possible that other
Hardware required for business.
Processor, network interface and memory can be connected with each other by internal bus, which can be ISA
(Industry Standard Architecture, industry standard architecture) bus, PCI (Peripheral
Component Interconnect, Peripheral Component Interconnect standard) bus or EISA (Extended Industry Standard
Architecture, expanding the industrial standard structure) bus etc..The bus can be divided into address bus, data/address bus, control always
Line etc..Only to be indicated with a four-headed arrow in Fig. 3, it is not intended that an only bus or a type of convenient for indicating
Bus.
Memory, for storing program.Specifically, program may include program code, and said program code includes calculating
Machine operational order.Memory may include memory and nonvolatile memory, and provide instruction and data to processor.
Processor is from the then operation into memory of corresponding computer program is read in nonvolatile memory, in logical layer
Complaint processing unit is formed on face.Processor executes the program that memory is stored, and is specifically used for executing following operation:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is wind
Dangerous user；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
The method that complaint processing unit disclosed in the above-mentioned embodiment illustrated in fig. 5 such as the application executes can be applied to processor
In, or realized by processor.Processor may be a kind of IC chip, the processing capacity with signal.It was realizing
Each step of Cheng Zhong, the above method can be complete by the integrated logic circuit of the hardware in processor or the instruction of software form
At.Above-mentioned processor can be general processor, including central processing unit (Central Processing Unit, CPU),
Network processing unit (Network Processor, NP) etc.；It can also be digital signal processor (Digital Signal
Processor, DSP), it is specific integrated circuit (Application Specific Integrated Circuit, ASIC), existing
Field programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic device are divided
Vertical door or transistor logic, discrete hardware components.It may be implemented or execute and is in the embodiment of the present application disclosed each
Method, step and logic diagram.General processor can be microprocessor or the processor is also possible to any conventional place
Manage device etc..The step of method in conjunction with disclosed in the embodiment of the present application, can be embodied directly in hardware decoding processor and execute
At, or in decoding processor hardware and software module combination execute completion.Software module can be located at random access memory,
This fields such as flash memory, read-only memory, programmable read only memory or electrically erasable programmable memory, register maturation
In storage medium.The storage medium is located at memory, and processor reads the information in memory, completes above-mentioned side in conjunction with its hardware
The step of method.
The method that the electronic equipment can also carry out Fig. 3 and Fig. 4, and realize complaint processing unit implementation shown in Fig. 3 and Fig. 4
Function in example, details are not described herein for the embodiment of the present application.
Certainly, other than software realization mode, other implementations are not precluded in the electronic equipment of the application, for example patrol
Collect device or the mode of software and hardware combining etc., that is to say, that the executing subject of following process flow is not limited to each patrol
Unit is collected, hardware or logical device are also possible to.
The embodiment of the present application also proposed a kind of computer readable storage medium, the computer-readable recording medium storage one
A or multiple programs, the one or more program include instruction, and the instruction is when by the portable electronic including multiple application programs
When equipment executes, the method that the portable electronic device can be made to execute Fig. 3 and embodiment illustrated in fig. 4, and be specifically used for executing
It operates below:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is wind
Dangerous user；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Fig. 6 is the structural schematic diagram of one embodiment complaint processing unit 60 of the application.Referring to FIG. 6, a kind of soft
In part embodiment, the complaint processing unit 60 can include: receiving unit 61, processing unit 62, in which:
Receiving unit 61 receives complaint request, and complaint request appeals the first user for request, and described the
One user is risk subscribers；
Processing unit 62 is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Optionally, include complaint type, the user information of first user and complaint material in the complaint request
At least one of, the user information includes in the user identifier of first user and the Transaction Identification Number of first user
At least one, the complaint material include the testimonial material of first user.
Optionally, the complaint request comes from second user, and the second user and server carry out data interaction, described
First user carries out data interaction by the second user and the server；
Wherein, the receiving unit 61 receives complaint request, comprising:
Receive the registration request of the second user；
According to the registration request, the second user is registered；
After determining that the second user succeeds in registration, the complaint request from the second user is received, it is described
It include the user information of the second user in complaint request.
Optionally, the processing unit 62 is requested according to the complaint, judges whether first user is the wind judged by accident
Dangerous user, comprising:
Whether the information verifying the information for including in the complaint request and reserving in server is consistent；
If consistent, requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Optionally, the processing unit 62 is requested according to the complaint, judges whether first user is the wind judged by accident
Dangerous user, comprising:
Determine the complaint type of the complaint request；
Obtain processing strategie corresponding with the complaint type；
Complaint request is handled based on the processing strategie, judges whether first user is the wind judged by accident
Dangerous user.
Optionally, if first user is the risk subscribers of erroneous judgement, the processing unit 62 updates described first and uses
The risk classifications at family；By the user information pushing of first user to other servers, so as to the unlatching of other described servers
To the Service Privileges of first user.
The method that complaint processing unit 60 provided by the embodiments of the present application can also carry out Fig. 3 and Fig. 4, and realize that complaint is handled
Device is in the function of Fig. 3 and embodiment illustrated in fig. 4, and details are not described herein for the embodiment of the present application.
In short, being not intended to limit the protection scope of the application the foregoing is merely the preferred embodiment of the application.
Within the spirit and principles of this application, any modification, equivalent replacement, improvement and so on should be included in the application's
Within protection scope.
System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity,
Or it is realized by the product with certain function.It is a kind of typically to realize that equipment is computer.Specifically, computer for example may be used
Think personal computer, laptop computer, cellular phone, camera phone, smart phone, personal digital assistant, media play
It is any in device, navigation equipment, electronic mail equipment, game console, tablet computer, wearable device or these equipment
The combination of equipment.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want
There is also other identical elements in the process, method of element, commodity or equipment.
Various embodiments are described in a progressive manner in the application, same and similar part between each embodiment
It may refer to each other, each embodiment focuses on the differences from other embodiments.Implement especially for system
For example, since it is substantially similar to the method embodiment, so being described relatively simple, related place is referring to embodiment of the method
Part illustrates.
Claims (16)
1. a kind of complaint system, including user terminal and server, in which:
The user terminal, provides complaint entrance, and the complaint entrance is used to send complaint request, the complaint to the server
Request appeals the first user for requesting, and first user is risk subscribers；
The server receives the complaint request；It is requested according to the complaint, judges whether first user is erroneous judgement
Risk subscribers.
2. the system as claimed in claim 1,
Include at least one in complaint type, the user information of first user and complaint material in the complaint request
Kind, the user information includes the user identifier of first user and at least one of the Transaction Identification Number of first user,
The complaint material includes the testimonial material of first user.
3. the system as claimed in claim 1,
The complaint entrance allows second user to send the complaint request, the second user and the clothes to the server
Business device carries out data interaction, and first user passes through the second user and the server carries out data interaction.
4. system as claimed in claim 3,
The user terminal also provides registration entrance, and the registration entrance sends to the server for the second user and registers
Request；
The user terminal provides the complaint entrance after determining that the second user succeeds in registration, and the complaint entrance is used for
The second user sends the complaint request to the server, includes the user of the second user in the complaint request
Information.
5. the system as claimed in claim 1,
The server verifies the information for including in the complaint request and the server after receiving the complaint request
In reserve information it is whether consistent；
If consistent, requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
6. the system as claimed in claim 1, the server is requested according to the complaint, judge first user whether be
The risk subscribers of erroneous judgement, comprising:
Determine the complaint type of the complaint request；
Obtain processing strategie corresponding with the complaint type；
Complaint request is handled based on the processing strategie, judges whether first user is that the risk judged by accident is used
Family.
7. the system as claimed in claim 1,
The server updates the risk class of first user after determining the risk subscribers that first user is erroneous judgement
Type, and by the user information pushing of first user to other servers, so that other described servers are opened to described the
The Service Privileges of one user.
8. a kind of complaint processing method, comprising:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is risk use
Family；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
9. method according to claim 8,
Include at least one in complaint type, the user information of first user and complaint material in the complaint request
Kind, the user information includes the user identifier of first user and at least one of the Transaction Identification Number of first user,
The complaint material includes the testimonial material of first user.
10. method according to claim 8,
The complaint request comes from second user, and the second user and server carry out data interaction, and first user is logical
It crosses the second user and the server carries out data interaction；
Wherein, complaint request is received, comprising:
Receive the registration request of the second user；
According to the registration request, the second user is registered；
After determining that the second user succeeds in registration, the complaint request from the second user, the complaint are received
It include the user information of the second user in request.
11. method according to claim 8 is requested according to the complaint, judge whether first user is the wind judged by accident
Dangerous user, comprising:
Whether the information verifying the information for including in the complaint request and reserving in server is consistent；
If consistent, requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
12. method according to claim 8 is requested according to the complaint, judge whether first user is the wind judged by accident
Dangerous user, comprising:
Determine the complaint type of the complaint request；
Obtain processing strategie corresponding with the complaint type；
Complaint request is handled based on the processing strategie, judges whether first user is that the risk judged by accident is used
Family.
13. method according to claim 8, the method also includes:
If first user is the risk subscribers of erroneous judgement, the risk classifications of first user are updated；
By the user information pushing of first user to other servers, so that other described servers are opened to described first
The Service Privileges of user.
14. a kind of complaint processing unit, comprising:
Receiving unit receives complaint request, and the complaint request appeals the first user for requesting, first user
For risk subscribers；
Processing unit is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
15. a kind of electronic equipment, comprising:
Processor；And
It is arranged to the memory of storage computer executable instructions, which when executed execute the processor
It operates below:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is risk use
Family；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
16. a kind of computer readable storage medium, the computer-readable recording medium storage one or more program, described one
A or multiple programs are when the electronic equipment for being included multiple application programs executes, so that the electronic equipment is executed with lower section
Method:
Complaint request is received, the complaint request appeals the first user for requesting, and first user is risk use
Family；
It is requested according to the complaint, judges whether first user is the risk subscribers judged by accident.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910140318.2A CN110046912A (en) | 2019-02-26 | 2019-02-26 | A kind of complaint system, complaint treating method and apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910140318.2A CN110046912A (en) | 2019-02-26 | 2019-02-26 | A kind of complaint system, complaint treating method and apparatus |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110046912A true CN110046912A (en) | 2019-07-23 |
Family
ID=67274269
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910140318.2A Pending CN110046912A (en) | 2019-02-26 | 2019-02-26 | A kind of complaint system, complaint treating method and apparatus |
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| Country | Link |
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| CN (1) | CN110046912A (en) |
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Effective date of registration: 20200923 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant after: Innovative advanced technology Co.,Ltd. Address before: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20200923 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant after: Advanced innovation technology Co.,Ltd. Address before: A four-storey 847 mailbox in Grand Cayman Capital Building, British Cayman Islands Applicant before: Alibaba Group Holding Ltd. |
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