CN110046096A - For handling the method, apparatus and storage medium of client operation exception - Google Patents
For handling the method, apparatus and storage medium of client operation exception Download PDFInfo
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- CN110046096A CN110046096A CN201910239063.5A CN201910239063A CN110046096A CN 110046096 A CN110046096 A CN 110046096A CN 201910239063 A CN201910239063 A CN 201910239063A CN 110046096 A CN110046096 A CN 110046096A
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- 238000000034 method Methods 0.000 title claims abstract description 57
- 238000004891 communication Methods 0.000 claims abstract description 66
- 238000012545 processing Methods 0.000 claims abstract description 16
- 230000004044 response Effects 0.000 claims abstract description 14
- 230000008569 process Effects 0.000 claims description 22
- 230000000977 initiatory effect Effects 0.000 claims description 9
- 238000004590 computer program Methods 0.000 claims description 8
- 230000002123 temporal effect Effects 0.000 claims description 7
- 238000004088 simulation Methods 0.000 claims description 6
- 238000005516 engineering process Methods 0.000 abstract description 5
- 230000033458 reproduction Effects 0.000 description 22
- 238000012827 research and development Methods 0.000 description 16
- 238000011160 research Methods 0.000 description 12
- 238000010586 diagram Methods 0.000 description 6
- 230000002159 abnormal effect Effects 0.000 description 4
- 230000005236 sound signal Effects 0.000 description 4
- 230000006399 behavior Effects 0.000 description 3
- 238000013480 data collection Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 3
- 239000004575 stone Substances 0.000 description 3
- 238000012360 testing method Methods 0.000 description 3
- 230000009471 action Effects 0.000 description 2
- 230000000694 effects Effects 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 238000011835 investigation Methods 0.000 description 2
- 230000002045 lasting effect Effects 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- KLDZYURQCUYZBL-UHFFFAOYSA-N 2-[3-[(2-hydroxyphenyl)methylideneamino]propyliminomethyl]phenol Chemical compound OC1=CC=CC=C1C=NCCCN=CC1=CC=CC=C1O KLDZYURQCUYZBL-UHFFFAOYSA-N 0.000 description 1
- 230000008901 benefit Effects 0.000 description 1
- 201000001098 delayed sleep phase syndrome Diseases 0.000 description 1
- 208000033921 delayed sleep phase type circadian rhythm sleep disease Diseases 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/36—Preventing errors by testing or debugging software
- G06F11/3668—Software testing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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Abstract
This disclosure relates to it is a kind of for handling the method, apparatus and storage medium of client operation exception, it is difficult to solve the technical problem of client exception according to the description information that user provides in the related technology for solving.The method of the processing client operation exception includes: to obtain the predetermined registration operation for being directed to client, is used to initiate recording request based on the control instruction that the predetermined registration operation generates, establishes the first communication channel with server；In response to the recording request, controls the client and enter recording mode；Wherein, under the recording mode, every preset time period uploads the data recording for including at least client operation information by first communication channel to the server, to carry out client software operation irregularity processing.
Description
Technical field
This disclosure relates to software test field, and in particular, to a kind of method for handling client operation exception, dress
It sets and storage medium.
Background technique
When operation irregularity occurs in client, user is typically chosen by " customer service assistance " function in client, to visitor
It takes staff and describes problem, and provide part simple information (such as phone number, location) under customer service guidance, research and develop people
Member carries out investigation work according to description information and these simple informations.
Summary of the invention
The disclosure provide it is a kind of for handling the method, apparatus and storage medium of client operation exception, to solve correlation
It is difficult to solve the technical problem of client exception according to the description information that user provides in technology.
To achieve the above object, the embodiment of the present disclosure in a first aspect, providing a kind of for handling client operation exception
Method, be applied to client, which comprises
The predetermined registration operation for being directed to client is obtained, is asked based on the control instruction that the predetermined registration operation generates for initiating to record
It asks, establishes the first communication channel with server；
In response to the recording request, controls the client and enter recording mode；Wherein, under the recording mode,
Every preset time period uploads the record for including at least client operation information by first communication channel to the server
Data processed, to carry out client software operation irregularity processing.
Optionally, the data recording further includes user's operation information and client run case information, and the method is also
Include:
In recording process, the user's operation recorded is uploaded to the server by first communication channel in real time and is believed
Breath, the temporal information of user's operation and client run case information.
Optionally, further includes:
The reproduction process for being directed to client is obtained, is asked based on the control instruction that the reproduction process generates for initiating to reappear
It asks, establishes the second communication channel with server；
It is requested in response to the reproduction, the client that the server is sent is received by second communication channel and is run
Information；
The client operation information is shown in client debugging tool or client end interface.
Optionally, further includes: if the second communication channel or the client described in the server closing are when default
Between when being not received by the client operation information in section, control the client and stay in current interface.
Optionally, further includes:
The user's operation information that the server is sent is received by second communication channel；
Simulation executes user's operation in the client debugging tool or client end interface.
Optionally, the data recording includes identification information, and the identification information is used to receive the recording in client
After data, is generated according to the identification information and reappear request.
The second aspect of the embodiment of the present disclosure, provides a kind of for handling the device of client operation exception, is applied to visitor
Family end, described device include:
First establishes module, for obtaining the predetermined registration operation for being directed to client, the control based on predetermined registration operation generation
Instruction establishes the first communication channel with server for initiating recording request；
First respond module, for controlling the client and entering recording mode in response to the recording request；Wherein,
Under the recording mode, every preset time period is uploaded to the server by first communication channel and includes at least visitor
The data recording of family end operation information, to carry out client software operation irregularity processing.
Optionally, the data recording further includes user's operation information and client run case information, and described device is also
Include:
Uploading module, for being uploaded record to the server by first communication channel in real time in recording process
The user's operation information of system, the temporal information of user's operation and client run case information.
Optionally, further includes:
Second establishes module, for obtaining the reproduction process for being directed to client, the control based on reproduction process generation
Instruction reappears request for initiating, and establishes the second communication channel with server；
Second respond module receives the service by second communication channel for requesting in response to the reproduction
The client operation information that device is sent；
Display module shows the client operation information in client debugging tool or client end interface.
Optionally, further includes:
Control module, if for the second communication channel or the client described in the server closing in preset time
When being not received by the client operation information in section, controls the client and stay in current interface.
Optionally, further includes:
Second receiving module is believed for receiving the user's operation that the server is sent by second communication channel
Breath；
Analog module, for the simulation execution user's operation in the client debugging tool or client end interface.
Optionally, the data recording includes identification information, and the identification information is used to receive the recording in client
After data, is generated according to the identification information and reappear request.
The third aspect of the embodiment of the present disclosure provides a kind of computer readable storage medium, is stored thereon with computer journey
The step of sequence, which realizes any one of above-mentioned first aspect the method when being executed by processor.
The fourth aspect of the embodiment of the present disclosure provides a kind of for handling the device of client operation exception, comprising:
Memory is stored thereon with computer program；And
Processor, it is any in above-mentioned first aspect to realize for executing the computer program in the memory
The step of item the method.
By adopting the above technical scheme, following technical effect can at least be reached:
1) disclosure triggers typing in client operation by user, and it is automatic, lasting in server-side that typing shows as program
Report client operation information and program it is automatic, in real time to server-side report of user operation information, and all information all has
Relative time positioned at common time shaft records.Due to being not necessarily to artificial gather data, client-side program can automatically record packet
The all information for including any operational process including collapse, improves the efficiency and precision of data collection.
2) disclosure is by research staff in research and development side client operation triggering reproduction, and server is with time interval to research and development
The client operation information and user's operation information that side client push is recorded research and develop side client according to the information received
Analog subscriber operation, and real time contrast is carried out for client operation information.That is the disclosure owning from event start and ending
Artificial and unartificial information can precisely reappear the every single stepping of user, because all information all records in the form of data,
And all reproductions can be automatically performed by program, not only almost eliminate cost of labor, it might even be possible to become prototype certainly
Dynamicization testing scheme provides the foundation stone of research.
Other feature and advantage of the disclosure will the following detailed description will be given in the detailed implementation section.
Detailed description of the invention
Attached drawing is and to constitute part of specification for providing further understanding of the disclosure, with following tool
Body embodiment is used to explain the disclosure together, but does not constitute the limitation to the disclosure.In the accompanying drawings:
Fig. 1 is a kind of for handling the method flow of client operation exception shown in one exemplary embodiment of the disclosure
Figure.
Fig. 2 is a kind of disclosure schematic diagram of implementation environment shown according to an exemplary embodiment.
Fig. 3 is that a kind of method for handling client operation exception shown in one exemplary embodiment of the disclosure includes
Abnormal flow chart is reappeared in step.
Fig. 4 is a kind of for handling the device block diagram of client operation exception shown in one exemplary embodiment of the disclosure.
Fig. 5 is the device frame that another kind shown in one exemplary embodiment of the disclosure is used to handle client operation exception
Figure.
Fig. 6 is first in a kind of device for handling client operation exception shown in one exemplary embodiment of the disclosure
Establish the block diagram of module.
Fig. 7 is a kind of for handling the device block diagram of client operation exception shown in one exemplary embodiment of the disclosure.
Specific embodiment
It is described in detail below in conjunction with specific embodiment of the attached drawing to the disclosure.It should be understood that this place is retouched
The specific embodiment stated is only used for describing and explaining the disclosure, is not limited to the disclosure.
Fig. 2 is a kind of schematic diagram of implementation environment shown according to an exemplary embodiment.As shown in Fig. 2, the implementation ring
Border may include server 20 and terminal 21,22.The terminal 21,22 can be to be set by the user of network access server 20
It is standby, such as the user equipmenies such as desktop computer, smart phone, tablet computer, laptop.Fig. 2 is intelligent hand with terminal 21,22
Machine is illustrated.Wherein, terminal 21 is the equipment of user oriented side, and terminal 22 is towards research and development side with the equipment for reproduction.
It can be installed in terminal 21,22 there are many client, client is initiated network connection and asked when accessing network service
It asks, is based on the network connecting request, terminal 21,22 can connect communication network to access server 20.
Fig. 1 be it is shown according to an exemplary embodiment a kind of for handling the method flow diagram of client operation exception,
The technical issues of to solve to cause because of the payment channel of bank card in the related technology payment failure.At this shown in the present embodiment
The method of reason client operation exception can be applied to backstage 20 as shown in Figure 2, as shown in Figure 1, this method comprises:
S11 obtains the predetermined registration operation for being directed to client, is used to initiate record based on the control instruction that the predetermined registration operation generates
System request, establishes the first communication channel with server.
S12 controls the client and enters recording mode in response to the recording request；Wherein, in the recording mode
Under, every preset time period is uploaded to the server by first communication channel and includes at least client operation information
Data recording, to carry out client software operation irregularity processing.
In the related technology, when operation irregularity occurs in client, existing solution is that user is recorded by device screen
Function records lower problem reconstruction processes or user and gives an oral account problem to customer service staff, by " submitting work in client software
It is single " function, recorded video is uploaded in the form of work order, research staff carries out investigation work according to the recorded video.The solution
The fault message (recorded video or dictated information) that user provides in scheme is only capable of describing macroscopic client software fortune
Row phenomenon can not provide degree deeper run time behaviour information, to solve the problems, such as that the help played is made to research staff
With being extremely limited.
To solve the above-mentioned problems, referring to FIG. 1, in step s 11, when user is in using terminal 21, finding terminal
There is exception in client operation on 21, at this point, user can execute the predetermined registration operation for client.For example, user can be with
Into the work order interface of client, option is recorded in the work order interface selection of client, at this point, client is based on the default behaviour
Make generation control instruction, and then recording request is initiated based on the control instruction.Certainly, in other embodiments, described pre-
If operation is also possible to the touch-control behaviour that user double-clicks the display interface of client or user implements in the display interface of client
Make.
Client end response sends communication channel to server 20 and establishes request, to build with server 20 in the recording request
Vertical first communication channel.Optionally, after establishing the first communication channel, server 20 can establish blank Video data, will divide
The identification information of dispensing Video data pushes to the first communication channel, i.e. client passes through described in first communication channel reception
The identification information for the Video data that server 20 pushes.
After establishing the first communication channel, step S12 is executed, in response to the recording request, the client is controlled and enters
Recording mode；Wherein, under the recording mode, every preset time period passes through first communication channel to the server
20 upload the data recording for including at least client operation information, to carry out client software operation irregularity processing.For example, every
100 milliseconds upload client operation information to the server 20 by first communication channel.User selects in work order interface
When selecting recording option, client end interface can be switched to main interface and start to record the data of client operation.Server 20 continues
Receive client operation information and user's operation information from the first communication channel, and by the information update received to record a video number
In.
When the data recording further includes user's operation information and client run case information, in recording process
In, in real time by first communication channel to the server 20 upload record user's operation information, user's operation when
Between information and client run case information.The temporal information of user's operation can be user's operation at the time of information, this when
It carves in the period corresponding to timing in step S12 sometime.Wherein, the client run case includes network request
Initiation, completion and console printing, program operation the events such as be abnormal.
That is when there is human-computer interaction event and client run case, then pass through first communication channel in real time
User's operation information, the temporal information of user's operation and client the run case letter recorded are uploaded to the server 20
Breath.If every preset time period is logical by described first there is no when human-computer interaction event and client run case
It interrogates channel and uploads the client operation information recorded to the server.
Optionally, when recording, " stopping recording " button can be shown in client end interface, when user wants to stop client
When recording, click the button." stop recording " button when the user clicks, client operation letter can be reported for the last time
Breath.After stopping recording, client can close the first communication channel.At this point, client end interface can switch back into work order interface,
User improves work order data in work order interface, for example how long the identification information of supplement work order, user can also fill in hope
The information of feedback.After work order data are improved, user can click " submission " button in work order interface, and then client can be submitted
Work order is to server 20.
It should be noted that for server 20, when client-side actively closes the first communication channel, or because of originals such as collapses
Because causing the first communication channel to be closed, then terminate video data recording.
Next, the research and development side client-toclient operating status reproduction process in terminal 22 is illustrated, please join
Fig. 3 is examined, Fig. 3 is during a kind of method of processing client operation exception shown in one exemplary embodiment of the disclosure includes the steps that
Reappear abnormal flow chart.As shown in figure 3, the step for reappearing exception includes:
S13 obtains the reproduction process for being directed to client, is used to initiate weight based on the control instruction that the reproduction process generates
It now requests, establishes the second communication channel with server.
S14 is requested in response to the reproduction, receives the client that the server is sent by second communication channel
Operation information.
S15 shows the client operation information in client debugging tool or client end interface.
S16, if the second communication channel or the client described in the server closing do not have within a preset period of time
When receiving the client operation information, controls the client and stay in current interface.
In step s 13, the reproduction process can be the input Video data of the research and development side client end interface in terminal 22
Or the identification information of work order generates control instruction according to the Video data or the identification information of the work order, and then based on control
System instruction is initiated to reappear request, described to reappear the identification information that request includes the Video data or the work order.In terminal 22
Research and development side client by reappear request be sent to server 20.
Server 20 establishes the second communication channel, then according to the timing in data recording after receiving reproduction request
Information can send corresponding client running state information and user's operation information (if recorded with every preset time period
Include user's operation information in data) to the second communication channel.Research and development side client i.e. in terminal 22 is logical by described second
Interrogate the client operation information and user's operation information that server described in channel reception is sent.
When research and development side client receives client running state information, the client operation information is shown in client
It holds in debugging tool, or is shown in client end interface.When research and development side client receives user's operation information, in the visitor
Simulation executes user's operation in family end debugging tool or client end interface.
It should be noted that leading to for the research and development side client in terminal 22 when server 20 actively closes the second communication
Road, or because collapse etc. reasons cause the second communication channel close, or research and development side client within a preset period of time (such as 10s,
The section of the other times such as 30s or 2 minute) do not receive the data recording that server 20 is sent, then it researches and develops side client and stays in
Current interface.
By adopting the above technical scheme, following technical effect can at least be reached:
1) disclosure triggers typing in client operation by user, and it is automatic, lasting in server-side that typing shows as program
Report client operation information and program it is automatic, in real time to server-side report of user operation information, and all information all has
Relative time positioned at common time shaft records.Due to being not necessarily to artificial gather data, client-side program can automatically record packet
The all information for including any operational process including collapse, improves the efficiency and precision of data collection.
2) disclosure is by research staff in research and development side client operation triggering reproduction, and server is with time interval to research and development
The client operation information and user's operation information that side client push is recorded research and develop side client according to the information received
Analog subscriber operation, and real time contrast is carried out for client operation information.That is the disclosure owning from event start and ending
Artificial and unartificial information can precisely reappear the every single stepping of user, because all information all records in the form of data,
And all reproductions can be automatically performed by program, not only almost eliminate cost of labor, it might even be possible to become prototype certainly
Dynamicization testing scheme provides the foundation stone of research.
It is worth noting that for simple description, therefore, it is stated as a systems for embodiment of the method shown in FIG. 1
The combination of actions of column, but those skilled in the art should understand that, the disclosure is not limited by the described action sequence.Its
It is secondary, those skilled in the art should also know that, the embodiments described in the specification are all preferred embodiments, related dynamic
Make necessary to the not necessarily disclosure.
Fig. 4 is a kind of for handling the device of client operation exception shown in one exemplary embodiment of the disclosure.Such as Fig. 4
Shown, the device 300 for handling client operation exception is applied to client, and described device 300 includes:
First establishes module 301, for obtaining the predetermined registration operation for being directed to client, the control based on predetermined registration operation generation
System instruction establishes the first communication channel with server for initiating recording request；
First respond module 302, for controlling the client and entering recording mode in response to the recording request；Its
In, under the recording mode, every preset time period is at least wrapped by first communication channel to server upload
The data recording of client operation information is included, to carry out client software operation irregularity processing.
Optionally, as shown in figure 5, the data recording further includes user's operation information and client run case information,
The device 300 for being used to handle client operation exception further include:
Uploading module 303, for being uploaded in real time by first communication channel to the server in recording process
The user's operation information of recording, the temporal information of user's operation and client run case information.
It is optionally, as shown in figure 5, described for handling the device 300 of client operation exception further include:
Second establishes module 304, for obtaining the reproduction process for being directed to client, the control based on reproduction process generation
System instruction reappears request for initiating, and establishes the second communication channel with server；
Second respond module 305 receives the clothes by second communication channel for requesting in response to the reproduction
The client operation information that business device is sent；
Display module 306 shows the client operation information in client debugging tool or client end interface；
Control module 307, if for the second communication channel or the client described in the server closing default
When being not received by the client operation information in the period, controls the client and stay in current interface.
Optionally, as shown in figure 5, the used device 300 for stating processing client operation exception further include:
Second receiving module 308, for receiving the user's operation that the server is sent by second communication channel
Information；
Analog module 309, for the simulation execution user's operation in the client debugging tool or client end interface.
Optionally, the data recording includes identification information, and the identification information is used to receive the recording in client
After data, is generated according to the identification information and reappear request.
Optionally, as shown in figure 5, the used device 300 for stating processing client operation exception further include:
Third receiving module 310 receives the server push after establishing the first communication channel with the server
The identification information of the Video data sent；
Third control module 311 controls the client and switches to work order circle if terminate to record for the client
So that user improves work order data, the work order data include the identification information of work order in face；
Module 312 is submitted, for submitting work order to server.
Optionally, as shown in fig. 6, described first establishes module 301 and include:
Receiving submodule 3011, the identification information of Video data for receiving input or work order；
Submodule 3012 is generated, for the identification information according to the Video data or the work order, generates and reappears request,
It is described to reappear the identification information that request includes the Video data or the work order.
About the device in above-described embodiment, wherein modules execute the concrete mode of operation in related this method
Embodiment in be described in detail, no detailed explanation will be given here.
The disclosure also provides a kind of computer readable storage medium, is stored thereon with computer program, and the program is processed
It is realized when device executes described in any of the above-described alternative embodiment for handling the method and step of client operation exception.
The disclosure also provides a kind of for handling the device of client operation exception, comprising:
Memory is stored thereon with computer program；And
Processor, for executing the computer program in the memory, to realize the optional implementation of any of the above-described
The method and step of the example processing client operation exception.
Fig. 7 is shown according to an exemplary embodiment a kind of for handling the frame of the device 400 of client operation exception
Figure.As shown in fig. 7, the device 400 may include: processor 401, memory 402, multimedia component 403, input/output (I/
O) interface 404 and communication component 405.
Wherein, processor 401 is used to control the integrated operation of the device 400, to complete above-mentioned processing client operation
All or part of the steps in abnormal method.Memory 402 is for storing various types of data to support in the device 400
Operation, these data for example may include the instruction of any application or method for operating on the device 400, with
And the relevant data of application program.The memory 402 can by any kind of volatibility or non-volatile memory device or
Their combination is realized, such as static random access memory (Static Random Access Memory, abbreviation SRAM),
Electrically erasable programmable read-only memory (Electrically Erasable Programmable Read-Only Memory,
Abbreviation EEPROM), Erasable Programmable Read Only Memory EPROM (Erasable Programmable Read-Only Memory, letter
Claim EPROM), programmable read only memory (Programmable Read-Only Memory, abbreviation PROM), read-only memory
(Read-Only Memory, abbreviation ROM), magnetic memory, flash memory, disk or CD.Multimedia component 403 can wrap
Include screen and audio component.Wherein screen for example can be touch screen, and audio component is used for output and/or input audio signal.
For example, audio component may include a microphone, microphone is for receiving external audio signal.The received audio signal can
To be further stored in memory 402 or be sent by communication component 405.Audio component further includes at least one loudspeaker,
For output audio signal.I/O interface 404 provides interface, other above-mentioned interfaces between processor 401 and other interface modules
Module can be keyboard, mouse, button etc..These buttons can be virtual push button or entity button.Communication component 405 is used for
Wired or wireless communication is carried out between the device 400 and other equipment.Wireless communication, such as Wi-Fi, bluetooth, near-field communication
(Near Field Communication, abbreviation NFC), 2G, 3G or 4G or they one or more of combination, therefore
The corresponding communication component 405 may include: Wi-Fi module, bluetooth module, NFC module.
In one exemplary embodiment, device 400 can be by one or more application specific integrated circuit
(Application Specific Integrated Circuit, abbreviation ASIC), digital signal processor (Digital
Signal Processor, abbreviation DSP), digital signal processing appts (Digital Signal Processing Device,
Abbreviation DSPD), programmable logic device (Programmable Logic Device, abbreviation PLD), field programmable gate array
(Field Programmable Gate Array, abbreviation FPGA), controller, microcontroller, microprocessor or other electronics member
Part is realized, for executing the above-mentioned method for handling client operation exception.
In a further exemplary embodiment, a kind of computer readable storage medium including program instruction, example are additionally provided
It such as include the memory 402 of program instruction, above procedure instruction can be executed above-mentioned to complete by the processor 401 of device 400
Method for handling client operation exception.
The disclosure triggers typing in client operation by user, and typing shows as program and automatically, persistently reports to server-side
Client operation information and program be automatic, in real time to server-side report of user operation information, and all information all has position
It is recorded in the relative time of common time shaft.Due to be not necessarily to artificial gather data, client-side program can automatically record including
The all information of any operational process including collapse improves the efficiency and precision of data collection.
In addition, the disclosure by research staff research and development side client operation triggering reproduction, server with time interval to
The client operation information that is recorded of research and development side client push and user's operation information, research and development side clients is according to receiving
Information simulation user's operation, and real time contrast is carried out for client operation information.That is the disclosure is from event start and ending
All artificial and unartificial information can precisely reappear the every single stepping of user, because all information is all in the form of data
Record, and all reproductions can be automatically performed by program, not only almost eliminate cost of labor, it might even be possible to become true
Machine automatic test scheme provides the foundation stone of research.
The preferred embodiment of the disclosure is described in detail in conjunction with attached drawing above, still, the disclosure is not limited to above-mentioned reality
The detail in mode is applied, in the range of the technology design of the disclosure, a variety of letters can be carried out to the technical solution of the disclosure
Monotropic type, these simple variants belong to the protection scope of the disclosure.
It is further to note that specific technical features described in the above specific embodiments, in not lance
In the case where shield, it can be combined in any appropriate way.In order to avoid unnecessary repetition, the disclosure to it is various can
No further explanation will be given for the combination of energy.
In addition, any combination can also be carried out between a variety of different embodiments of the disclosure, as long as it is without prejudice to originally
Disclosed thought equally should be considered as disclosure disclosure of that.
Claims (10)
1. a kind of method for handling client operation exception, which is characterized in that be applied to client, which comprises
The predetermined registration operation for being directed to client is obtained, is used to initiate recording request based on the control instruction that the predetermined registration operation generates,
The first communication channel is established with server；
In response to the recording request, controls the client and enter recording mode；Wherein, under the recording mode, every
Preset time period uploads the recording number for including at least client operation information by first communication channel to the server
According to carry out client software operation irregularity processing.
2. the method according to claim 1, wherein the data recording further includes user's operation information and client
Run case information is held, the method also includes:
In recording process, in real time by first communication channel to the server upload record user's operation information,
The temporal information and client run case information of user's operation.
3. according to the method described in claim 2, it is characterized by further comprising:
The reproduction process for being directed to client is obtained, request is reappeared for initiating based on the control instruction that the reproduction process generates,
The second communication channel is established with server；
It is requested in response to the reproduction, the client operation letter that the server is sent is received by second communication channel
Breath；
The client operation information is shown in client debugging tool or client end interface.
4. according to the method described in claim 3, it is characterized by further comprising:
If the second communication channel or the client described in the server closing are not received by institute within a preset period of time
When stating client operation information, controls the client and stay in current interface.
5. according to the method described in claim 3, it is characterized by further comprising:
The user's operation information that the server is sent is received by second communication channel；
Simulation executes user's operation in the client debugging tool or client end interface.
6. according to the method described in claim 3, the mark is believed it is characterized in that, the data recording includes identification information
Breath according to the identification information for generating and reappearing request after client receives the data recording.
7. a kind of for handling the device of client operation exception, which is characterized in that be applied to client, described device includes:
First establishes module, for obtaining the predetermined registration operation for being directed to client, the control instruction based on predetermined registration operation generation
For initiating recording request, the first communication channel is established with server；
First respond module, for controlling the client and entering recording mode in response to the recording request；Wherein, in institute
It states under recording mode, every preset time period is uploaded to the server by first communication channel and includes at least client
The data recording of operation information, to carry out client software operation irregularity processing.
8. device according to claim 7, which is characterized in that the data recording further includes user's operation information and client
Hold run case information, described device further include:
Uploading module, for uploading recording to the server by first communication channel in real time in recording process
User's operation information, the temporal information of user's operation and client run case information.
9. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is held by processor
The step of any one of claims 1 to 6 the method is realized when row.
10. a kind of for handling the device of client operation exception characterized by comprising
Memory is stored thereon with computer program；And
Processor, for executing the computer program in the memory, to realize any one of claims 1 to 6 institute
The step of stating method.
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| CN113238921A (en) * | 2021-05-19 | 2021-08-10 | 北京沃东天骏信息技术有限公司 | Software service platform session exception analysis method, device, equipment and medium |
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