CN110008741A - The method and apparatus of message push - Google Patents
The method and apparatus of message push Download PDFInfo
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- CN110008741A CN110008741A CN201910186551.4A CN201910186551A CN110008741A CN 110008741 A CN110008741 A CN 110008741A CN 201910186551 A CN201910186551 A CN 201910186551A CN 110008741 A CN110008741 A CN 110008741A
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- 238000000034 method Methods 0.000 title claims abstract description 112
- 238000012545 processing Methods 0.000 claims abstract description 179
- 230000003190 augmentative effect Effects 0.000 claims description 28
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- 238000004590 computer program Methods 0.000 claims description 12
- 238000007689 inspection Methods 0.000 claims description 4
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- 230000007115 recruitment Effects 0.000 description 4
- 238000013475 authorization Methods 0.000 description 3
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/62—Protecting access to data via a platform, e.g. using keys or access control rules
- G06F21/6218—Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database
- G06F21/6245—Protecting personal data, e.g. for financial or medical purposes
Abstract
The embodiment of the invention discloses a kind of method and apparatus of message push, this method is suitable for Business Process Optimizing, this method comprises: message pushing equipment obtains the identification information of target service personnel, enter the target account that target service personnel register on message pushing equipment according to identification information, includes the personal information module and information sharing module of target service personnel in target account；Message pushing equipment obtains target service personnel, in the business processing progress of the target service of personal information module typing；If it is determined that business processing progress Caton occurs in any business handling node of target service, message pushing equipment then obtains the corresponding business processing instruction message of any business handling node；Business processing instruction message is pushed to information sharing module by message pushing equipment.Using the embodiment of the present invention, the business privacy of business personnel can be enhanced, while the growth of business personnel, strong applicability can also be promoted.
Description
Technical field
The present invention relates to the technical field of computer communication more particularly to a kind of method and apparatus of message push.
Background technique
It is continued to develop now in computer network, people, which mostly work, to be completed by computer, therefore
Associated processing intelligence in work can all be retained on computers and record.However, for business personnel, due to industry
The all working record of business personnel is saved, the work related information of one side business personnel may by network other
Business personnel or mechanism are stolen, and are easy to make the individual privacy of business personnel to be exposed.On the other hand, business personnel is in work
Some browsing records would generally be left on the computer of work, including logging, this uses the calculating after will lead to
The computer user of machine it can be seen that above-mentioned business personnel logging, keep the work of above-mentioned business personnel private no
To guarantee.
In addition, though the logging of business personnel is retained, but encounter difficulties in business personnel's transacting business
When the logging that remains can do nothing to help business personnel and solve difficult, make the business handling low efficiency of business personnel,
It is poor for applicability.
Summary of the invention
The embodiment of the invention provides a kind of method and apparatus of message push, can enhance the work secret of business personnel
Property, the push of business handling instruction message can be carried out to business personnel, promote the growth of business personnel, applicability is stronger.
In a first aspect, this method is suitable for message push and sets the embodiment of the invention provides a kind of method of message push
It is standby, this method comprises:
Message pushing equipment obtains the identification information of target service personnel, enters above-mentioned target industry according to above-mentioned identification information
The target account that business personnel register on above-mentioned message pushing equipment includes above-mentioned target service personnel's in above-mentioned target account
Personal information module and information sharing module；
Above-mentioned message pushing equipment obtains above-mentioned target service personnel in the target service of above-mentioned personal information module typing
Business handling information, and determine that above-mentioned target service personnel handle the industry of above-mentioned target service according to above-mentioned business handling information
Business processing progress；
If it is determined that there is Caton in any business handling node of above-mentioned target service in above-mentioned business processing progress, it is above-mentioned to disappear
Breath pushing equipment then obtains the corresponding business processing instruction message of any of the above-described business handling node；
Above-mentioned business processing instruction message is pushed to above- mentioned information sharing module by above-mentioned message pushing equipment, based on above-mentioned
Information sharing module shows above-mentioned business processing instruction message to above-mentioned target service personnel.
It with reference to first aspect, further include above-mentioned target in above-mentioned message pushing equipment in a kind of possible embodiment
One or more account of one or more business personnel registration except business personnel, a business personnel are one corresponding
Account；The above method further include:
Above-mentioned message pushing equipment obtains the identification information of one or more business personnel, and according to said one or
The account of the identification information of multiple business personnels, the account and above-mentioned each business personnel that create each business personnel is corresponding
Personal information module and information sharing module；
Wherein, the corresponding personal information module of the account of any business personnel is for storing any of the above-described business personnel's typing
Business handling information, the corresponding information sharing module of the account of any of the above-described business personnel sets for storing the push of above-mentioned message
The standby business processing instruction message pushed to any of the above-described business personnel.
With reference to first aspect, in a kind of possible embodiment, the above-mentioned any of the above-described business handling node of acquisition is corresponding
Business processing instruction message, comprising:
Service database associated by above-mentioned message pushing equipment is called, is obtained from above-mentioned service database any of the above-described
The corresponding business processing instruction message of business handling node；
Wherein, above-mentioned business processing instruction message include the corresponding business clause information of any of the above-described business handling node,
Professional knowledge information, business customer information are associated at least one of case information with business handling.
It with reference to first aspect, further include above-mentioned target service in above-mentioned target account in a kind of possible embodiment
The common information module of personnel, above-mentioned common information module are pushed for storing above-mentioned target service personnel to other business personnels
Business share message；The above method further include:
When above-mentioned message pushing equipment gets the above-mentioned of the transmission of any business personnel except above-mentioned target service personnel
When the business information of target service personnel checks request, determine whether any of the above-described business personnel has above-mentioned target service personnel
Business information check permission；
If the business information that any of the above-described business personnel has above-mentioned target service personnel checks permission, to any of the above-described
Business personnel shows the business processing instruction for the above-mentioned target service personnel that information sharing module is stored in above-mentioned target account
What the above-mentioned target service personnel that common information module is stored in message and above-mentioned target account pushed to other business personnels
Business shares message.
With reference to first aspect, in a kind of possible embodiment, the above method further include:
If the business information that any of the above-described business personnel does not have above-mentioned target service checks permission, to any of the above-described industry
The above-mentioned target service personnel that business personnel show that common information module is stored in above-mentioned target account push away to other business personnels
The business sent shares message.
With reference to first aspect, in a kind of possible embodiment, it is above-mentioned determined according to above-mentioned business handling information it is above-mentioned
After target service personnel handle the business processing progress of above-mentioned target service, the above method further include:
If above-mentioned target service personnel are big in the residence time of any of the above-described business handling node typing service handling information
In preset time threshold, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service；Or
Person,
If above-mentioned target service personnel are greater than pre- in the number of any of the above-described business handling node typing service handling information
If frequency threshold value, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service.
With reference to first aspect, in a kind of possible embodiment, the above method further include:
When above-mentioned message pushing equipment detects above-mentioned target service personnel in any of the above-described business handling node typing industry
When business processing information success, the business information at any of the above-described business handling node is obtained；
Above-mentioned message pushing equipment obtains the corresponding business of any of the above-described business handling node and knows according to above-mentioned business information
Know augmented messages；
The information that above-mentioned professional knowledge augmented messages push to above-mentioned target service personnel is total to by above-mentioned message pushing equipment
Module is enjoyed, above-mentioned professional knowledge augmented messages are shown to above-mentioned target service personnel based on above- mentioned information sharing module.
With reference to first aspect, in a kind of possible embodiment, above-mentioned business information includes business processing difficult parameters
Information is summarized with business；Business information at the above-mentioned any of the above-described business handling node of acquisition includes:
Obtain above-mentioned target service personnel at any of the above-described business handling node the business processing difficult parameters of typing and
Business summarizes information, and it includes above-mentioned business personnel in any of the above-described business handling node success typing industry that above-mentioned business, which summarizes information,
After business processing information, the business processing gains in depth of comprehension information or/and business processing evaluation information of typing；
Above-mentioned message pushing equipment obtains the corresponding business of any of the above-described business handling node and knows according to above-mentioned business information
Know augmented messages, comprising:
If above-mentioned business processing difficult parameters are more than or equal to pre-set business processing parameter, above-mentioned message is called to push
The associated above-mentioned service database of equipment obtains business corresponding with above-mentioned business summary information from above-mentioned service database and knows
Know augmented messages.
Second aspect, the embodiment of the invention also provides a kind of message pushing equipments, comprising: account obtains module, progress
Determining module, message capturing module, display module；
Above-mentioned account obtains module, for obtaining the identification information of target service personnel, is entered according to above-mentioned identification information
The target account that above-mentioned target service personnel register on above-mentioned message pushing equipment includes above-mentioned target in above-mentioned target account
The personal information module and information sharing module of business personnel；
Above-mentioned progress determining module, for obtaining the above-mentioned target service personnel's that module obtains according in above-mentioned account
It states in personal information module, obtains the business handling information of the target service of above-mentioned target service personnel typing, and according to above-mentioned
Business handling information determines that above-mentioned target service personnel handle the business processing progress of above-mentioned target service；
Above-mentioned message capturing module, for if it is determined that the above-mentioned business processing progress determined according to the progress determining module
There is Caton in any business handling node of above-mentioned target service, then obtains the corresponding business of any of the above-described business handling node
Handle instruction message；
Above-mentioned display module, for above-mentioned business processing instruction message to be pushed to above- mentioned information sharing module, based on upper
It states information sharing module and shows above-mentioned business processing instruction message to above-mentioned target service personnel.
It further include above-mentioned target in above-mentioned message pushing equipment in some possible embodiments in conjunction with second aspect
One or more account of one or more business personnel registration except business personnel, a business personnel are one corresponding
Account；Above-mentioned account obtains module and is used for:
The identification information of one or more business personnel is obtained, and according to said one or the mark of multiple business personnels
Know information, creates the account of each business personnel and the corresponding personal information module of account and letter of above-mentioned each business personnel
Cease sharing module；
Wherein, the corresponding personal information module of the account of any business personnel is for storing any of the above-described business personnel's typing
Business handling information, the corresponding information sharing module of the account of any of the above-described business personnel sets for storing the push of above-mentioned message
The standby business processing instruction message pushed to any of the above-described business personnel.
In conjunction with second aspect, in some possible embodiments, above-mentioned progress determining module is used for:
Service database associated by above-mentioned message pushing equipment is called, is obtained from above-mentioned service database any of the above-described
The corresponding business processing instruction message of business handling node；
Wherein, above-mentioned business processing instruction message include the corresponding business clause information of any of the above-described business handling node,
Professional knowledge information, business customer information are associated at least one of case information with business handling.
It further include above-mentioned target service in above-mentioned target account in some possible embodiments in conjunction with second aspect
The common information module of personnel, above-mentioned common information module are pushed for storing above-mentioned target service personnel to other business personnels
Business share message；Above-mentioned message capturing module is used for:
In the industry for getting the above-mentioned target service personnel that any business personnel except above-mentioned target service personnel sends
When business information inspection request, determine whether any of the above-described business personnel has the business information power of checking of above-mentioned target service personnel
Limit；
Above-mentioned display module, for determining that any of the above-described business personnel has above-mentioned target industry in above-mentioned message capturing module
When the business information of business personnel checks permission, information sharing module institute in above-mentioned target account is shown to any of the above-described business personnel
Common information module is stored in the business processing instruction message and above-mentioned target account of the above-mentioned target service personnel of storage
The business that above-mentioned target service personnel push to other business personnels shares message.
In conjunction with second aspect, in some possible embodiments, above-mentioned display module is also used to:
It is looked into the business information that above-mentioned message capturing module determines that any of the above-described business personnel does not have above-mentioned target service
When seeing permission, the above-mentioned target service that common information module is stored in above-mentioned target account is shown to any of the above-described business personnel
The business that personnel push to other business personnels shares message.
In conjunction with second aspect, in some possible embodiments, it is above-mentioned determined according to above-mentioned business handling information it is above-mentioned
After target service personnel handle the business processing progress of above-mentioned target service, above-mentioned progress determining module is also used to:
If above-mentioned target service personnel are big in the residence time of any of the above-described business handling node typing service handling information
In preset time threshold, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service；Or
Person,
If above-mentioned target service personnel are greater than pre- in the number of any of the above-described business handling node typing service handling information
If frequency threshold value, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service.
In conjunction with second aspect, in some possible embodiments, above-mentioned message capturing module is used for:
When detect above-mentioned target service personnel any of the above-described business handling node typing service handling information success when,
The business information at any of the above-described business handling node is obtained, and according to above-mentioned business information, obtains any of the above-described business handling
The corresponding professional knowledge augmented messages of node；
Above-mentioned display module, the information for above-mentioned professional knowledge augmented messages to be pushed to above-mentioned target service personnel are total to
Module is enjoyed, above-mentioned professional knowledge augmented messages are shown to above-mentioned target service personnel based on above- mentioned information sharing module.
In conjunction with second aspect, in some possible embodiments, above-mentioned business information includes business processing difficult parameters
Information is summarized with business；Above-mentioned message capturing module is used for:
Obtain above-mentioned target service personnel at any of the above-described business handling node the business processing difficult parameters of typing and
Business summarizes information, and it includes above-mentioned business personnel in any of the above-described business handling node success typing industry that above-mentioned business, which summarizes information,
After business processing information, the business processing gains in depth of comprehension information or/and business processing evaluation information of typing；
In conjunction with second aspect, in some possible embodiments, above-mentioned message capturing module is also used to:
When detect above-mentioned business processing difficult parameters be more than or equal to pre-set business processing parameter, then call above-mentioned disappear
The associated above-mentioned service database of pushing equipment is ceased, is obtained from above-mentioned service database corresponding with above-mentioned business summary information
Professional knowledge augmented messages.
The third aspect, the embodiment of the invention provides a kind of terminal device, the terminal device include display, processor and
Memory, the display, processor and memory are connected with each other.The memory supports terminal device execution above-mentioned for storing
The computer program for the method that first aspect and/or any possible implementation of first aspect provide, the computer program
Including program instruction, the display and processor are configured for calling above procedure instruction, execute above-mentioned first aspect and/or
Method provided by any possible embodiment of first aspect.
Fourth aspect, the embodiment of the invention provides a kind of computer readable storage medium, the computer-readable storage mediums
Matter is stored with computer program, which includes program instruction, which makes at this when being executed by a processor
It manages device and executes method provided by above-mentioned first aspect and/or any possible embodiment of first aspect.
In embodiments of the present invention, message pushing equipment can be associated with specified services database, so as to adjust at any time
With the information in the service database associated by it.Business personnel can on above-mentioned message pushing equipment register account number, it is each
A business personnel to succeed in registration has respectively corresponded an account.Correspondence may include of each business personnel in each account
People's information module, information sharing module and common information module.Wherein, different information modules can be used for storing or/and opening up
Show different information, and different to modules setting can check permission, can effectively ensure each business personnel's
The privacy of business information.It, can be according to each of each business personnel simultaneously in the information sharing module of above-mentioned business personnel
The processing progress of a business handling node carries out message push, so that business personnel is to the professional knowledge for including in the message of push
Learnt, different business can be provided for the different business disposition of different business personnel for each business personnel and known
Know supplement, business personnel can be promoted to grow up jointly, applicability is stronger.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is a flow diagram of information push method provided in an embodiment of the present invention；
Fig. 2 is another flow diagram of information push method provided in an embodiment of the present invention；
Fig. 3 is the structural schematic diagram of message pushing equipment provided in an embodiment of the present invention；
Fig. 4 is the structural schematic diagram of terminal device provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The embodiment of the invention provides a kind of methods of message push (for convenience of description, may be simply referred to as message push side
Method), which can be adapted for message pushing equipment, wherein it is mechanical, electrical that above-mentioned message pushing equipment can be hand
Brain, portable electronic device, plate or some specific functional devices for having message push function etc., with specific reference to actually answering
It is determined with scene, herein with no restriction.Optionally, above-mentioned message pushing equipment can be based on application, plug-in unit or system tool
The function of equal Implement of Function Module message push.Optionally, above-mentioned message pushing equipment can also be the robot of entity, be based on
The robot of the entity and above-mentioned information push method can realize the function of message push.It can also be created on above-mentioned message pushing equipment
A virtual robot is built, the function of message push can be realized based on the virtual robot and above-mentioned information push method.For side
Just it describes, will be illustrated by taking message pushing equipment as an example below.
In some possible embodiments, message pushing equipment is associated with the service database of enterprises, with
Message pushing equipment is set to call the service database of enterprises at any time.It wherein, include all kinds of business in service database
Business clause relevant information, professional knowledge relevant information, business client group relevant information, business case relevant information and
The business processing relevant information of collective, enterprise business personnel.Support business personnel's register account number in above-mentioned message pushing equipment,
Each business personnel to succeed in registration is corresponding with an account.It include the personal knowledge base of business personnel in above-mentioned account,
In, it respectively may include each business personnel's personal information module, information sharing in the personal knowledge base of each business personnel
Module and common information module.Wherein, correspondence preserves each business people in the common information module of each business personnel
The personal public information of member, such as the service handling information that business personnel shares to all or other business personnels of part.Each
The corresponding individual privacy information for preserving each business personnel in the personal information module of business personnel, for example business personnel is
In progress or completed service handling information, it is also possible to business personnel and is believed according to the professional knowledge that the wish of oneself saves
Breath can also be the service handling information that business personnel shares according to other business personnels that the wish of oneself saves.Each industry
The corresponding personal sharing information for preserving each business personnel in the information sharing module of business personnel, such as business personnel are directed to
The service handling information that other parts business personnel shares, or the service announcements information for other business personnels of part.
Wherein, the content that the personal information module, information sharing module and common information module of above-mentioned each business personnel is stored
It is only example, including but not limited to above-mentioned example illustrates, can specifically be determined according to practical application scene, herein with no restrictions.
The corresponding personal information module of any of the above-described business personnel, information sharing module and common information module can manage
Solution is that the personal knowledge base of business personnel in the virtual robot created on above-mentioned message pushing equipment is divided into three regions,
Respectively individual privacy area, personal sharing area and personal public area.For convenience of description, the common information module of business personnel is claimed
For personal public area, the personal information module of business personnel is referred to as individual privacy area, by the information sharing of business personnel
Module is referred to as personal sharing area.In addition, further including collective knowledge base in above-mentioned message pushing equipment, which is used for
It is stored with the personal knowledge base of one or more business personnel.The individual that the collective knowledge base corresponds to above-mentioned business personnel knows
Know library and is equally divided into three regions, respectively public area, privacy zone and sharing area.Wherein, by the personal public area of business personnel
In public area of the information preservation in collective knowledge base, the information preservation in the individual privacy area of business personnel is known in collective
The privacy zone known in library collects sharing area of the information preservation in the personal sharing area of business personnel in collective knowledge base
The personal knowledge base of body business personnel constitutes above-mentioned collective knowledge base.
Module division/region division is carried out by the information in the account to business personnel, and each module/region is set
It is calmly different to check permission, it can effectively ensure the privacy of the business information of each business personnel.Simultaneously in above-mentioned industry
It, can be according to each business handling node (i.e. business personnel's processing mesh of each business personnel in the personal sharing area of business personnel
Each process of mark business) processing progress carry out message push, so that business personnel is to the industry for including in the message of push
Business knowledge is learnt, and can be provided for the different business disposition of different business personnel for each business personnel different
Professional knowledge supplement, can promote business personnel to grow up jointly, applicability is stronger.
It is a flow diagram of information push method provided in an embodiment of the present invention referring to Fig. 1, Fig. 1.Wherein, such as Fig. 1
Shown, a kind of information push method provided in an embodiment of the present invention may include:
S11, message pushing equipment obtain the identification information of target service personnel, enter above-mentioned mesh according to above-mentioned identification information
The target account that mark business personnel registers on above-mentioned message pushing equipment.
In some possible embodiments, message pushing equipment can be by way of speech recognition, to target service people
The voice messaging of member's typing carries out language identification, and the identification information of above-mentioned target service personnel is extracted from the voice messaging, from
And the account (i.e. target account) of above-mentioned target service personnel can be entered according to the above-mentioned identification information got.Wherein, above-mentioned
Identification information be information relevant to account information, including but not limited to name, registration when bind personal code information (such as
Telephone number, mailbox, identification card number), fingerprint etc. can distinguish the information of personal identification feature, specifically can be according to practical application field
Scape is determining, herein with no restrictions.
In some possible embodiments, the individual in above-mentioned target account including above-mentioned target service personnel is public
Area, individual privacy area and personal sharing area.Optionally, in some possible embodiments, the individual of target service personnel is public
Informational support each business personnel in area checks altogether.Personal sharing area in the personal knowledge base of target service personnel
Informational support target service personnel oneself check, and/or through target service personnel oneself authorize other parts business personnel
It is checked.The information in the individual privacy area in the personal knowledge base of target service personnel can only target service personnel oneself progress
It checks.By the information to different zones increase it is different check permission, the business information of target service personnel can be enhanced
Privacy, applicability are stronger.
Optionally, in some possible embodiments, there can be one or more main accounts in above-mentioned message pushing equipment
Number, support senior enterprise leader personnel or/and administrative staff to register above-mentioned primary account number.Senior enterprise leader personnel or/and administrative staff pass through
Above-mentioned primary account number can be checked and be managed to the business information of the business personnel saved in above-mentioned collective knowledge base.Support industry
Public area of the business personnel in above-mentioned collective knowledge base carries out exchange study, i.e., support business personnel shares industry in above-mentioned public area
Business knowledge, the mode of sharing can be through modes such as picture, text, file, links, determine with specific reference to practical application scene
It is fixed, herein with no restriction.
Optionally, it can need to be authorized to when public area carries out professional knowledge sharing with limit service personnel, when certain business
Personnel generate an authorization pop-up when carrying out professional knowledge sharing on the interface of above-mentioned primary account number, authorize corresponding in pop-up
There are the "Yes" of " sharing for whether agreeing to certain business personnel " and the decision block of "No".If receiving in the authorization pop-up on primary account number
"Yes" choose instruction, then support certain above-mentioned business personnel to carry out the sharing of the secondary professional knowledge, if receiving on primary account number
Authorization pop-up on "No" choose instruction, then do not support certain above-mentioned business personnel to carry out the sharing of the secondary professional knowledge.Together
When, support senior enterprise leader personnel or/and administrative staff directly to share professional knowledge, or hair in public area by above-mentioned primary account number
The some enterprises arrangement informations of cloth or notice (such as enterprise's bulletin etc.).By carrying out message push in public area, convenient for enterprise
Certain job placement relevant informations or inside information are shared relevant information and notify in place, have simultaneously to all business personnels by industry
It is mutually enjoyed conducive to the professional knowledge between business personnel, promotes the common growth of business personnel, applicability is stronger.
S12, above-mentioned message pushing equipment obtains above-mentioned target service personnel, in the target of above-mentioned personal information module typing
The business handling information of business, and determine that above-mentioned target service personnel handle above-mentioned target service according to above-mentioned business handling information
Business processing progress.
In some possible embodiments, in the personal information module (i.e. individual privacy area) of above-mentioned target service personnel
Business handling information can be business personnel oneself in the typing of individual privacy area, be also possible to that message pushing equipment is called to close
The service database of connection, by the business handling synchronizing information of above-mentioned target service personnel to individual privacy from the service database
What area obtained.It include each process of the target service during target service personnel are being handled in above-mentioned business handling information
The progress msg of (i.e. each business handling node).
Optionally, in some possible embodiments, each business personnel business processing flow having the same, but not
Each process in the business processing flow of same business personnel has different service handling informations and business processing progress, tool
The business processing flow of body can determine according to practical application scene, herein with no restriction.Wherein, each stream of business processing
Journey, it usually needs upload its corresponding business processing data or/and fill in its corresponding service handling information.If at some
Process, when corresponding business processing material upload success or/and its corresponding service handling information are filled in successfully, then in judgement
The completion of some flow processing is stated, i.e., the state of some above-mentioned process is " being completed " at this time.Wherein, above-mentioned business processing money
Material can be the corresponding document of service handling information, the corresponding table of business processing data that some above-mentioned requirements of process uploads
Deng the above-mentioned service handling information filled in can be the corresponding business customer information of business processing, operating budget information, business people
Power/material resources investment information etc..If corresponding business processing material upload fails or/and its is corresponding in some process
When the information solicitation mistake of business processing, then determine the failure of above-mentioned some flow processing, i.e. some above-mentioned process at this time
State is " unfinished ".What the business processing progress of the target service of above-mentioned target service personnel was handled by above-mentioned target service
The state of each process is embodied, message pushing equipment real-time detection and the individual privacy area for obtaining above-mentioned target service personnel
In target service each process status information.
S13, however, it is determined that there is Caton in any business handling node of above-mentioned target service in above-mentioned business processing progress, on
It states message pushing equipment and then obtains the corresponding business processing instruction message of any of the above-described business handling node.
In some possible embodiments, message pushing equipment detects above-mentioned target service personnel mesh in progress
The state of any business handling node (any process in i.e. above-mentioned each process) of mark business.When detecting target service people
Member fills in mistake to the failure of any of the above-described process corresponding business processing material upload or/and its corresponding service handling information
When, message pushing equipment can prompt target service personnel to submit failure in the presentation stage of the process.Record target service personnel
It is prompted to submit the number of failure, sets frequency threshold value, if the number of above-mentioned submission failure is greater than and/or is equal to frequency threshold value,
Then determine that above-mentioned business processing progress Caton occurs in any business handling node of above-mentioned target service.Alternatively, setting time
Threshold value is greater than above-mentioned time threshold when the time for detecting target service personnel and being detained in some process, that is, detects target
Business personnel is when carrying out a certain process, and in time threshold, the state of the process is all the state of " unfinished ", it is determined that on
There is Caton in any business handling node that business processing progress is stated in above-mentioned target service.
When detecting that business processing progress has the case where above-mentioned Caton, message pushing equipment calls associated business datum
Library indicates information, the business processing to obtain business processing relevant to any of the above-described business handling node (i.e. any process)
Instruction information can be similar case information of other business personnels when handling same process, be also possible to about the processing stream
The disposal skill information of journey can also be the corresponding professional knowledge information of the process, determine with specific reference to practical application scene, this
Place is with no restriction.Business processing instruction message, above-mentioned business processing are generated according to the above-mentioned business processing instruction information got
Instruction message includes the business processing instruction information got, i.e., above-mentioned business processing instruction message includes any of the above-described process pair
At least one of similar case information, disposal skill information or professional knowledge information for answering.For target service, personnel exist
There is the case where Caton in any process of business processing, can prompt target service personnel by above-mentioned business processing instruction message
How to handle the problem of any of the above-described process encounters.Above-mentioned business processing instruction message can be text, voice, link, figure
Any form in the forms such as piece.
By judging whether business personnel the difficult situation of processing occurs in some business handling node of business processing, then
Share that the relevant professional knowledge information of difficulty, disposal skill information or similar case for how solving to encounter are believed to business personnel
Breath, the efficiency of business personnel's processing business can be improved, while can make business personnel during business processing as far as possible
New knowledge mostly is absorbed, business personnel is promoted constantly to grow up.
Above-mentioned business processing instruction message is pushed to above- mentioned information sharing module, is based on by S14, above-mentioned message pushing equipment
Above- mentioned information sharing module shows above-mentioned business processing instruction message to above-mentioned target service personnel.
In some possible embodiments, message pushing equipment pushes the above-mentioned business processing instruction message got
To the information sharing module (i.e. personal sharing area) of target service personnel, in the personal sharing area of target service personnel to target industry
Business personnel show above-mentioned business processing instruction message.Wherein, it is carried out at above-mentioned business in personal sharing area to target service personnel
When managing the push of instruction message, support target service personnel that above-mentioned business processing instruction message is stored in its people as needed
In privacy zone, the information convenient for including to the business processing instruction message after target service personnel is checked.In addition, above-mentioned
Business processing instruction information can be arranged according to the business processing instruction information shared before to target service personnel
It removes, i.e., for message pushing equipment when calling the service related information in service database, preferential Selection and call is not to the target industry
The service handling information that business personnel shared refers to the business processing comprising the service handling information in such a way that message pushes
Show that information is shared with target service personnel, target service personnel absorption new knowledge as much as possible can be made.
Optionally, in some possible embodiments, virtual robot can be created on above-mentioned message pushing equipment, disappeared
Cease the function that pushing equipment realizes message push based on the virtual robot.It wherein, can be by above-mentioned virtual robot multiple
It is run and is associated in the equipment for having message push function, above-mentioned message pushing equipment is when carrying out message push, operation
Identical message push can be carried out by having each equipment of above-mentioned virtual robot, i.e., in multiple equipment for having message push function
The upper account information for realizing target service personnel in above-mentioned message pushing equipment is synchronous, can close convenient for target service personnel
Checking for above-mentioned business processing instruction message, the flexibility of enhancing message push are carried out on any appliance of connection.
In embodiments of the present invention, message pushing equipment can be associated with specified services database, so as to adjust at any time
With the information in the service database associated by it.Business personnel can on above-mentioned message pushing equipment register account number, it is each
A business personnel to succeed in registration has respectively corresponded an account.Correspondence may include of each business personnel in each account
People's information module, information sharing module and common information module.Wherein, different information modules can be used for storing or/and opening up
Show different information, and different to modules setting can check permission, can effectively ensure each business personnel's
The privacy of business information.It, can be according to each of each business personnel simultaneously in the information sharing module of above-mentioned business personnel
The processing progress of a business handling node carries out message push, so that business personnel is to the professional knowledge for including in the message of push
Learnt, different business can be provided for the different business disposition of different business personnel for each business personnel and known
Know supplement, business personnel can be promoted to grow up jointly, applicability is stronger.
Optionally, in some possible embodiments, target service personnel is supported to complete the processing to a process
Later, i.e., after the state of some process is " being completed ", for the processed of the process that some above-mentioned state is " being completed "
Journey makees some summaries.The summary can be in the account of typing target service personnel in a text form, may include in summary
Target service personnel are handling the problem of some above-mentioned process encounters, gains in depth of comprehension or suggestion etc..For including in above-mentioned summary
Information, message pushing equipment can the personal sharing area in the account to target service personnel carry out secondary update, promote business
Personnel's growth.Referring to fig. 2, Fig. 2 is the flow diagram of another information push method provided in an embodiment of the present invention, wherein
As shown in Fig. 2, another kind information push method provided in an embodiment of the present invention may include:
S21, when above-mentioned message pushing equipment detects above-mentioned target service personnel at any of the above-described process typing business
When managing information success, the business information at any of the above-described process is obtained.
It in some possible embodiments, can be corresponding in each process of the target service of above-mentioned target service personnel
Interface, provide the function of desired effect assessment and the function for the treatment of effect evaluation respectively, such as be respectively set
One marking option realizes the function of above-mentioned desired effect assessment and the function for the treatment of effect evaluation.Wherein, it is contemplated that recruitment evaluation
Function can make target service personnel before the processing for starting a process, an assessment is made to the process in advance, for example is located
Manage difficulty assessment, handling duration is assessed, treatment effect quality is assessed, manpower/material resources investment assessment etc. in treatment process.Place
The function of reason effect assessment can make target service personnel after completing a process, carry out a summary to the process and comment
Valence, for example processing difficulty evaluation, handling duration are evaluated, treatment effect quality is evaluated, manpower/material resources investment in treatment process
Evaluation etc..By the assessment of above-mentioned desired effect and treatment effect evaluation, a process can carried out to target service personnel
A comparison is made in the different mental impression having before and after treatment.The assessment of above-mentioned desired effect and treatment effect are evaluated
As a result it is embodied by same class parameter, for example is all embodied by difficulty score, or all pass through the throwing of manpower/material resources
Enter numerical value to be embodied, also or all be embodied by the quality of processing impression.Above-mentioned business information may include above-mentioned expection
The parameter information of parameter information and the treatment effect evaluation of recruitment evaluation.
Optionally, in the corresponding interface of each process of the target service of above-mentioned target service personnel, one is provided respectively
A function of summarizing data input can be realized by providing a text box.When above-mentioned message pushing equipment detect it is above-mentioned
Target service personnel, can be aobvious in the designated position of any of the above-described process in the success of any of the above-described process typing service handling information
Show the corresponding text box of the process, target service personnel is supported to input text information in text frame.It can in text information
To include that target service personnel summarize information or gains in depth of comprehension information to the processing of any of the above-described process, at practical business
The wish of target service personnel determines during reason, herein with no restriction.Above-mentioned business information may include above-mentioned target service people
The text information of member's typing.
Business information of the target service personnel at any of the above-described process is obtained, that is, obtains above-mentioned target service personnel upper
State the parameter of the desired effect assessment of typing at any process, the parameter and text information for the treatment of effect evaluation.By making industry
Business personnel any process of business processing is handled before recruitment evaluation and treated effect assessment, business people can be made
Member, which has its afoot business, clearly to be positioned and recognizes, and supports business personnel after the processing for completing a process, record
Enter business processing summary information and accomplishes the heart when checking convenient for account of the history information of the business personnel later to business processing
In have number, applicability is stronger.
S22, above-mentioned message pushing equipment obtain the corresponding professional knowledge of any of the above-described process and expand according to above-mentioned business information
Fill message.
In some possible embodiments, if the parameter and processing effect of the corresponding desired effect assessment of any of the above-described process
The parameter of fruit evaluation is unsatisfactory for specified goal condition (such as when providing a desired effect assessment and treatment effect evaluation respectively
Score option, and score option range is all 1-5 timesharing, the score that referred to condition of setting the goal can be treatment effect evaluation needs
Greater than or equal to the score of desired effect assessment.When the score of desired effect assessment is 4, the score for the treatment of effect evaluation is 3, then
Show that actual processing effect does not reach expected treatment effect, that is, be unsatisfactory for specified goal condition), message pushing equipment then obtains
The text information of target service personnel input at any of the above-described process, and extract the keyword in the text information got
And/or keyword.Message pushing equipment can be associated with according to the keyword and/or keyword in associated service database
Business information corresponding with above-mentioned keyword and/or keyword and/or professional knowledge, according to the above-mentioned business information being associated with
And/or professional knowledge generates professional knowledge augmented messages.It may include that basis is got in above-mentioned professional knowledge augmented messages
The business processing problem referred in keyword or/and keyword relevant business processing technological information can also be and get
The professional knowledge corresponding with the associated business of target service referred in keyword or/and keyword, with specific reference to practical application
It is determined in scene, herein with no restriction.Above-mentioned professional knowledge augmented messages can be in the forms such as text, voice, link, picture
Any form.
Above-mentioned professional knowledge augmented messages are pushed to the letter of above-mentioned target service personnel by S23, above-mentioned message pushing equipment
Sharing module is ceased, above-mentioned professional knowledge augmented messages are shown to above-mentioned target service personnel based on above- mentioned information sharing module.
In some possible embodiments, above-mentioned message pushing equipment is by the above-mentioned professional knowledge augmented messages got
The information sharing module (i.e. personal sharing area) for pushing to target service personnel, in the personal sharing area of target service personnel to mesh
It marks business personnel and shows above-mentioned professional knowledge augmented messages.Support target service personnel according to their needs by above-mentioned professional knowledge
Augmented messages are stored in its individual privacy area, convenient for the letter for including to the professional knowledge augmented messages after target service personnel
Breath is checked.In addition, above-mentioned professional knowledge augmented messages can be according to the industry shared before to target service personnel
Business knowledge expansion message is excluded, i.e. message pushing equipment is preferential to select when calling the professional knowledge in service database
Call the professional knowledge that do not shared to target service personnel.
By the information in the personal sharing area to each business personnel, according to it in individual privacy area business processing
Effect evaluation parameter is updated after recruitment evaluation parameter and processing before the corresponding processing of any process, can be directed to each business
The different business processing situation of personnel provides different knowledge supplements, and the personal sharing area progress reached to business personnel is secondary more
New purpose, promotes the growth of business personnel, and applicability is stronger.
It is the structural schematic diagram of message pushing equipment provided in an embodiment of the present invention, the embodiment of the present invention referring to Fig. 3, Fig. 3
The message pushing equipment of offer includes:
Account obtains module 31, for obtaining the identification information of target service personnel, is entered according to above-mentioned identification information upper
The target account that target service personnel register on above-mentioned message pushing equipment is stated, includes above-mentioned target industry in above-mentioned target account
The personal information module and information sharing module of business personnel.
Progress determining module 32, for obtaining the above-mentioned target service personnel's that module 31 obtains according in above-mentioned account
It states in personal information module, obtains the business handling information of the target service of above-mentioned target service personnel typing, and according to above-mentioned
Business handling information determines that above-mentioned target service personnel handle the business processing progress of above-mentioned target service.
Message capturing module 33, for if it is determined that the above-mentioned business processing progress determined according to the progress determining module 32
There is Caton in any business handling node of above-mentioned target service, then obtains the corresponding business of any of the above-described business handling node
Handle instruction message.
Display module 34, for above-mentioned business processing instruction message to be pushed to above- mentioned information sharing module, based on above-mentioned
Information sharing module shows above-mentioned business processing instruction message to above-mentioned target service personnel.
It in some possible embodiments, further include except above-mentioned target service personnel in above-mentioned message pushing equipment
One or more account of one or more business personnel registration, the corresponding account of a business personnel；Above-mentioned account
Module 31 is obtained to be used for:
The identification information of one or more business personnel is obtained, and according to said one or the mark of multiple business personnels
Know information, creates the account of each business personnel and the corresponding personal information module of account and letter of above-mentioned each business personnel
Cease sharing module；
Wherein, the corresponding personal information module of the account of any business personnel is for storing any of the above-described business personnel's typing
Business handling information, the corresponding information sharing module of the account of any of the above-described business personnel sets for storing the push of above-mentioned message
The standby business processing instruction message pushed to any of the above-described business personnel.
In some possible embodiments, above-mentioned progress determining module 32 is used for:
Service database associated by above-mentioned message pushing equipment is called, is obtained from above-mentioned service database any of the above-described
The corresponding business processing instruction message of business handling node；
Wherein, above-mentioned business processing instruction message include the corresponding business clause information of any of the above-described business handling node,
Professional knowledge information, business customer information are associated at least one of case information with business handling.
It in some possible embodiments, further include the public information of above-mentioned target service personnel in above-mentioned target account
Module, above-mentioned common information module, which is used to store the business that above-mentioned target service personnel push to other business personnels and shares, to disappear
Breath；Above-mentioned message capturing module 33 is used for:
In the industry for getting the above-mentioned target service personnel that any business personnel except above-mentioned target service personnel sends
When business information inspection request, determine whether any of the above-described business personnel has the business information power of checking of above-mentioned target service personnel
Limit；
Above-mentioned display module 34, for determining that any of the above-described business personnel has above-mentioned mesh in above-mentioned message capturing module 33
When the business information of mark business personnel checks permission, information sharing mould in above-mentioned target account is shown to any of the above-described business personnel
Common information module is deposited in the business processing instruction message and above-mentioned target account of the above-mentioned target service personnel that block is stored
The business that the above-mentioned target service personnel of storage push to other business personnels shares message.
In some possible embodiments, above-mentioned display module 34 is also used to:
Determine that any of the above-described business personnel does not have the business information of above-mentioned target service in above-mentioned message capturing module 33
When checking permission, the above-mentioned target industry that common information module is stored in above-mentioned target account is shown to any of the above-described business personnel
The business that business personnel push to other business personnels shares message.
In some possible embodiments, above-mentioned to determine that above-mentioned target service personnel do according to above-mentioned business handling information
After the business processing progress for managing above-mentioned target service, above-mentioned progress determining module 32 is used for:
If above-mentioned target service personnel are big in the residence time of any of the above-described business handling node typing service handling information
In preset time threshold, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service；Or
Person,
If above-mentioned target service personnel are greater than pre- in the number of any of the above-described business handling node typing service handling information
If frequency threshold value, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service.
In some possible embodiments, above-mentioned message capturing module 33 is used for:
When detect above-mentioned target service personnel any of the above-described business handling node typing service handling information success when,
Obtain the business information at any of the above-described business handling node；
Above-mentioned display module 34, for pushing to the corresponding professional knowledge augmented messages of any of the above-described business handling node
The information sharing module of above-mentioned target service personnel, it is above-mentioned to above-mentioned target service personnel displaying based on above- mentioned information sharing module
Professional knowledge augmented messages.
In some possible embodiments, above-mentioned business information includes that business processing difficult parameters and business summarize letter
Breath；Above-mentioned message capturing module 33 is used for:
Obtain above-mentioned target service personnel at any of the above-described business handling node the business processing difficult parameters of typing and
Business summarizes information, and it includes above-mentioned business personnel in any of the above-described business handling node success typing industry that above-mentioned business, which summarizes information,
After business processing information, the business processing gains in depth of comprehension information or/and business processing evaluation information of typing；
In some possible embodiments, above-mentioned message capturing module 33 is also used to:
When detect above-mentioned business processing difficult parameters be more than or equal to pre-set business processing parameter, then call above-mentioned disappear
The associated above-mentioned service database of pushing equipment is ceased, is obtained from above-mentioned service database corresponding with above-mentioned business summary information
Professional knowledge augmented messages.
In the specific implementation, above-mentioned message pushing equipment can be pushed by the above-mentioned message of each Implement of Function Module built in it
Implementation provided by each embodiment in method, for details, reference can be made to each of each embodiment of above-mentioned information push method
Implementation provided by step, details are not described herein.
In embodiments of the present invention, message pushing equipment can be associated with specified services database, so as to adjust at any time
With the information in the service database associated by it.Business personnel can on above-mentioned message pushing equipment register account number, it is each
A business personnel to succeed in registration has respectively corresponded an account.Correspondence may include of each business personnel in each account
People's information module, information sharing module and common information module.Wherein, different information modules can be used for storing or/and opening up
Show different information, and different to modules setting can check permission, can effectively ensure each business personnel's
The privacy of business information.It, can be according to each of each business personnel simultaneously in the information sharing module of above-mentioned business personnel
The processing progress of a business handling node carries out message push, so that business personnel is to the professional knowledge for including in the message of push
Learnt, different business can be provided for the different business disposition of different business personnel for each business personnel and known
Know supplement, business personnel can be promoted to grow up jointly, applicability is stronger.
Referring to fig. 4, Fig. 4 is the structural schematic diagram of terminal device provided in an embodiment of the present invention.As shown in figure 4, this implementation
Terminal device in example may include: one or more processors 401, display 402 and memory 403.Above-mentioned processor
401, display 402 and memory 403 are connected by bus 404.Memory 403 is for storing computer program, the computer
Program includes program instruction, and the program instruction that processor 401 and display 402 are used to that memory 403 to be called to store executes as follows
Operation:
Above-mentioned processor 401 enters above-mentioned for obtaining the identification information of target service personnel according to above-mentioned identification information
The target account that target service personnel register on above-mentioned message pushing equipment includes above-mentioned target service in above-mentioned target account
The personal information module and information sharing module of personnel.
Above-mentioned processor 401 is also used to obtain above-mentioned target service personnel in the target of above-mentioned personal information module typing
The business handling information of business, and determine that above-mentioned target service personnel handle above-mentioned target service according to above-mentioned business handling information
Business processing progress.
Above-mentioned processor 401 is also used to if it is determined that above-mentioned business processing progress is done in any business of above-mentioned target service
There is Caton in reason node, then the corresponding business processing instruction message of any of the above-described business handling node is obtained, at above-mentioned business
Reason instruction message pushes to above- mentioned information sharing module.
Aforementioned display device 402, for showing above-mentioned business to above-mentioned target service personnel based on above- mentioned information sharing module
Handle instruction message.
It in some possible embodiments, further include except above-mentioned target service personnel in above-mentioned message pushing equipment
One or more account of one or more business personnel registration, the corresponding account of a business personnel；Above-mentioned processing
Device 401 is used for:
The identification information of one or more business personnel is obtained, and according to said one or the mark of multiple business personnels
Know information, creates the account of each business personnel and the corresponding personal information module of account and letter of above-mentioned each business personnel
Cease sharing module；
Wherein, the corresponding personal information module of the account of any business personnel is for storing any of the above-described business personnel's typing
Business handling information, the corresponding information sharing module of the account of any of the above-described business personnel sets for storing the push of above-mentioned message
The standby business processing instruction message pushed to any of the above-described business personnel.
In some possible embodiments, above-mentioned processor 401 is used for:
Service database associated by above-mentioned message pushing equipment is called, is obtained from above-mentioned service database any of the above-described
The corresponding business processing instruction message of business handling node；
Wherein, above-mentioned business processing instruction message include the corresponding business clause information of any of the above-described business handling node,
Professional knowledge information, business customer information are associated at least one of case information with business handling.
It in some possible embodiments, further include the public information of above-mentioned target service personnel in above-mentioned target account
Module, above-mentioned common information module, which is used to store the business that above-mentioned target service personnel push to other business personnels and shares, to disappear
Breath；
Above-mentioned processor 401 is used for:
When the industry for getting the above-mentioned target service personnel that any business personnel except above-mentioned target service personnel sends
When business information inspection request, determine whether any of the above-described business personnel has the business information power of checking of above-mentioned target service personnel
Limit；
Aforementioned display device 402, if detecting that any of the above-described business personnel has above-mentioned target industry for above-mentioned processor 401
The business information of business personnel checks permission, then shows information sharing module institute in above-mentioned target account to any of the above-described business personnel
Common information module is stored in the business processing instruction message and above-mentioned target account of the above-mentioned target service personnel of storage
The business that above-mentioned target service personnel push to other business personnels shares message.
In some possible embodiments, aforementioned display device 402 is used for:
If the business information that above-mentioned processor 401 detects that any of the above-described business personnel does not have above-mentioned target service is checked
Permission then shows common information module is stored in above-mentioned target account above-mentioned target service people to any of the above-described business personnel
The business that member pushes to other business personnels shares message.
In some possible embodiments, above-mentioned to determine that above-mentioned target service personnel do according to above-mentioned business handling information
After the business processing progress for managing above-mentioned target service, above-mentioned processor 401 is used for:
If above-mentioned target service personnel are big in the residence time of any of the above-described business handling node typing service handling information
In preset time threshold, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service；Or
Person,
If above-mentioned target service personnel are greater than pre- in the number of any of the above-described business handling node typing service handling information
If frequency threshold value, it is determined that above-mentioned business processing progress Caton occurs in any service node of above-mentioned target service.
In some possible embodiments, above-mentioned processor 401 is used for:
When detect above-mentioned target service personnel any of the above-described business handling node typing service handling information success when,
Obtain the business information at any of the above-described business handling node；
According to above-mentioned business information, the corresponding professional knowledge augmented messages of any of the above-described business handling node are obtained；
Above-mentioned professional knowledge augmented messages are pushed to the information sharing module of above-mentioned target service personnel, are based on above-mentioned letter
It ceases sharing module and shows above-mentioned professional knowledge augmented messages to above-mentioned target service personnel.
In some possible embodiments, above-mentioned business information includes that business processing difficult parameters and business summarize letter
Breath, above-mentioned processor 401 are used for:
Obtain above-mentioned target service personnel at any of the above-described business handling node the business processing difficult parameters of typing and
Business summarizes information, and it includes above-mentioned business personnel in any of the above-described business handling node success typing industry that above-mentioned business, which summarizes information,
After business processing information, the business processing gains in depth of comprehension information or/and business processing evaluation information of typing；
If above-mentioned business processing difficult parameters are more than or equal to pre-set business processing parameter, above-mentioned message is called to push
The associated above-mentioned service database of equipment obtains business corresponding with above-mentioned business summary information from above-mentioned service database and knows
Know augmented messages.
It should be appreciated that in some possible embodiments, above-mentioned processor 401 can be central processing unit
(central processing unit, CPU), which can also be other general processors, digital signal processor
(digital signal processor, DSP), specific integrated circuit (application specific integrated
Circuit, ASIC), ready-made programmable gate array (field programmable gate array, FPGA) or other can
Programmed logic device, discrete gate or transistor logic, discrete hardware components etc..General processor can be microprocessor
Or the processor is also possible to any conventional processor etc..The memory 403 may include read-only memory and deposit at random
Access to memory, and instruction and data is provided to processor 401.The a part of of memory 403 can also include non-volatile random
Access memory.For example, memory 303 can be with the information of storage device type.
In the specific implementation, above-mentioned terminal device can pass through the above-mentioned information push method of each Implement of Function Module built in it
In implementation provided by each embodiment, for details, reference can be made to each steps of each embodiment of above-mentioned information push method
Provided implementation, details are not described herein.
In embodiments of the present invention, terminal device can be associated with specified services database, so as to call it at any time
Information in associated service database.Business personnel can on above-mentioned message pushing equipment register account number, each note
Successfully business personnel has respectively corresponded an account to volume.Correspondence may include the personal letter of each business personnel in each account
Cease module, information sharing module and common information module.Wherein, different information modules can be used for storing or/and showing not
Same information, and different to modules setting can check permission, it can effectively ensure the business of each business personnel
The privacy of information.It, can be according to each industry of each business personnel simultaneously in the information sharing module of above-mentioned business personnel
The processing progress that node is handled in business carries out message push, so that business personnel carries out the professional knowledge for including in the message of push
Study can provide different professional knowledge for the different business disposition of different business personnel for each business personnel and mend
It fills, business personnel can be promoted to grow up jointly, applicability is stronger.
The embodiment of the present invention also provides a kind of computer readable storage medium, which has meter
Calculation machine program, the computer program include program instruction, which realizes each in Fig. 1 and Fig. 2 when being executed by processor
The method of the push of message provided by step, for details, reference can be made to implementations provided by above-mentioned each step, no longer superfluous herein
It states.
Referenced herein " embodiment " is it is meant that a particular feature, structure, or characteristic described can wrap in conjunction with the embodiments
Containing at least one embodiment of the present invention.It is identical that each position in the description shows that the phrase might not be each meant
Embodiment, nor the independent or alternative embodiment with other embodiments mutual exclusion.In description of the invention and appended power
Term "and/or" used in sharp claim refers to any combination of one or more of associated item listed and owns
It may combine, and including these combinations.Those of ordinary skill in the art may be aware that in conjunction with implementation disclosed herein
Each exemplary unit and algorithm steps of example description, can be realized with electronic hardware, computer software, or a combination of the two,
In order to clearly illustrate the interchangeability of hardware and software, it generally describes according to function and respectively shows in the above description
The composition and step of example.
Method provided in an embodiment of the present invention and relevant device be referring to method flow diagram provided in an embodiment of the present invention and/
Or structural schematic diagram is come what is described, can specifically be realized by computer program instructions the every of method flow diagram and/or structural schematic diagram
The combination of process and/or box in one process and/or box and flowchart and/or the block diagram.These computer programs refer to
Enable the processor that can provide general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices
To generate a machine, so that generating use by the instruction that computer or the processor of other programmable data processing devices execute
In the function that realization is specified in one or more flows of the flowchart and/or structural schematic diagram one box or multiple boxes
Equipment.These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with specific
In the computer-readable memory that mode works, so that it includes instruction that instruction stored in the computer readable memory, which generates,
The manufacture of equipment, the commander equipment are realized in one box of one or more flows of the flowchart and/or structural schematic diagram
Or the function of being specified in multiple boxes.These computer program instructions can also be loaded into computer or the processing of other programmable datas
In equipment, so that executing series of operation steps on a computer or other programmable device to generate computer implemented place
Reason, so that instruction executed on a computer or other programmable device offer is for realizing in one process of flow chart or multiple
The step of function of being specified in process and/or structural representation one box or multiple boxes.Description of the invention, claims
With the term " includes " that occurs in attached drawing and " having " and their any deformations, it is intended that cover and non-exclusive include.Example
The process, method, system, product or equipment for such as containing a series of steps or units are not limited to listed step or list
Member, but optionally further comprising the step of not listing or unit, or optionally further comprising for these process, methods, product
Or other step or units that equipment is intrinsic.
The above disclosure is only the preferred embodiments of the present invention, cannot limit the right model of the present invention with this certainly
It encloses, therefore equivalent changes made in accordance with the claims of the present invention, is still within the scope of the present invention.
Claims (10)
1. a kind of method of message push, which is characterized in that the described method includes:
Message pushing equipment obtains the identification information of target service personnel, enters the target service people according to the identification information
The target account registered on the message pushing equipment of member includes the individual of the target service personnel in the target account
Information module and information sharing module；
The message pushing equipment obtains the target service personnel in the industry of the target service of the personal information module typing
Information is handled in business, and determines that the target service personnel handle at the business of the target service according to the business handling information
Reason progress；
If it is determined that the business processing progress Caton occurs in any business handling node of the target service, the message is pushed away
Equipment is sent then to obtain the corresponding business processing instruction message of any business handling node；
The business processing instruction message is pushed to the information sharing module by the message pushing equipment, is based on the information
Sharing module shows the business processing instruction message to the target service personnel.
2. the method according to claim 1, wherein further including the target service in the message pushing equipment
One or more account of one or more business personnel registration except personnel, the corresponding account of a business personnel
Number；The method also includes:
The message pushing equipment obtains the identification information of one or more business personnel, and according to one or more of
The identification information of business personnel creates the account of each business personnel and the corresponding individual of account of each business personnel
Information module and information sharing module；
Wherein, the corresponding personal information module of the account of any business personnel is used to store the industry of any business personnel's typing
Information is handled in business, the corresponding information sharing module of the account of any business personnel for store the message pushing equipment to
The business processing instruction message of any business personnel's push.
3. method according to claim 1 or 2, which is characterized in that acquisition any business handling node is corresponding
Business processing instruction message, comprising:
Service database associated by the message pushing equipment is called, any business is obtained from the service database
Handle the corresponding business processing instruction message of node；
Wherein, the business processing instruction message includes the corresponding business clause information of any business handling node, business
Knowledge information, business customer information are associated at least one of case information with business handling.
4. according to the method described in claim 3, it is characterized in that, further including the target service personnel in the target account
Common information module, the common information module is for storing the industry that the target service personnel push to other business personnels
It is engaged in sharing message；The method also includes:
When the message pushing equipment gets the target of the transmission of any business personnel except the target service personnel
When the business information of business personnel checks request, determine whether any business personnel has the industry of the target service personnel
Business information inspection permission；
If the business information that any business personnel has the target service personnel checks permission, to any business
Personnel show the business processing instruction message for the target service personnel that information sharing module is stored in the target account,
The business that the target service personnel stored with common information module in the target account push to other business personnels
Shared message.
5. according to the method described in claim 4, it is characterized in that, the method also includes:
If the business information that any business personnel does not have the target service checks permission, to any business people
Member shows what the target service personnel that common information module is stored in the target account pushed to other business personnels
Business shares message.
6. method according to claim 1-5, which is characterized in that described to be determined according to the business handling information
After the target service personnel handle the business processing progress of the target service, the method also includes:
If the target service personnel are greater than pre- in the residence time of any business handling node typing service handling information
If time threshold, it is determined that the business processing progress Caton occurs in any service node of the target service；Alternatively,
If the target service personnel are greater than default time in the number of any business handling node typing service handling information
Number threshold value, it is determined that the business processing progress Caton occurs in any service node of the target service.
7. according to the method described in claim 6, it is characterized in that, the method also includes:
When the message pushing equipment detects the target service personnel at any business handling node typing business
When managing information success, the business information at any business handling node is obtained；
The message pushing equipment obtains the corresponding professional knowledge of any business handling node and expands according to the business information
Fill message；
The professional knowledge augmented messages are pushed to the information sharing mould of the target service personnel by the message pushing equipment
Block shows the professional knowledge augmented messages to the target service personnel based on the information sharing module.
8. the method according to the description of claim 7 is characterized in that the business information includes business processing difficult parameters and industry
Information is summarized in business；The business information obtained at any business handling node includes:
Obtain the business processing difficult parameters and business of target service personnel typing at any business handling node
Information is summarized, it includes the business personnel at any business handling node success typing business that the business, which summarizes information,
After managing information, the business processing gains in depth of comprehension information or/and business processing evaluation information of typing；
The message pushing equipment obtains the corresponding professional knowledge of any business handling node and expands according to the business information
Fill message, comprising:
If the business processing difficult parameters are more than or equal to pre-set business processing parameter, the message pushing equipment is called
The associated service database obtains professional knowledge corresponding with business summary information from the service database and expands
Fill message.
9. a kind of message pushing equipment, which is characterized in that the message pushing equipment includes that account obtains module, progress determines mould
Block, message capturing module, display module；
The account obtains module, for obtaining the identification information of target service personnel, according to identification information entrance
The target account that target service personnel register on the message pushing equipment includes the target service in the target account
The personal information module and information sharing module of personnel；
The progress determining module, for obtaining described of the target service personnel that module obtains according in the account
In people's information module, the business handling information of the target service of the target service personnel typing is obtained, and according to the business
It handles information and determines that the target service personnel handle the business processing progress of the target service；
The message capturing module, for if it is determined that according to the determining business processing progress of the progress determining module in institute
There is Caton in any business handling node for stating target service, then obtains the corresponding business processing of any business handling node
Instruction message；
The display module is based on the letter for the business processing instruction message to be pushed to the information sharing module
It ceases sharing module and shows the business processing instruction message to the target service personnel.
10. a kind of terminal device, which is characterized in that including display, processor and memory, the display, the processing
Device and the memory are connected with each other, wherein for the memory for storing computer program, the computer program includes journey
Sequence instruction, the display and the processor are configured for calling described program instruction, execute as claim 1-8 is any
Method described in.
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| CN201910186551.4A CN110008741B (en) | 2019-03-12 | 2019-03-12 | Message pushing method and device |
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| CN201910186551.4A CN110008741B (en) | 2019-03-12 | 2019-03-12 | Message pushing method and device |
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Cited By (1)
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| CN113450085A (en) * | 2021-07-19 | 2021-09-28 | 建信融通有限责任公司 | Service processing method, system, storage medium and electronic equipment |
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| US20110070901A1 (en) * | 2009-09-18 | 2011-03-24 | Verizon Patent And Licensing Inc. | Method and system for providing bearer tag identification-based messaging |
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