CN110008318A - 问题派发方法及装置 - Google Patents
问题派发方法及装置 Download PDFInfo
- Publication number
- CN110008318A CN110008318A CN201910110659.5A CN201910110659A CN110008318A CN 110008318 A CN110008318 A CN 110008318A CN 201910110659 A CN201910110659 A CN 201910110659A CN 110008318 A CN110008318 A CN 110008318A
- Authority
- CN
- China
- Prior art keywords
- user
- text
- layers
- data
- characteristic data
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 50
- 230000006399 behavior Effects 0.000 claims description 80
- 238000012545 processing Methods 0.000 claims description 19
- 238000012549 training Methods 0.000 claims description 10
- 238000013527 convolutional neural network Methods 0.000 claims description 6
- 230000009471 action Effects 0.000 claims description 5
- 238000003062 neural network model Methods 0.000 claims description 2
- 235000013399 edible fruits Nutrition 0.000 claims 1
- 230000000694 effects Effects 0.000 abstract description 6
- 230000008569 process Effects 0.000 description 19
- 238000010586 diagram Methods 0.000 description 12
- 230000006870 function Effects 0.000 description 8
- 230000007246 mechanism Effects 0.000 description 4
- 230000004048 modification Effects 0.000 description 4
- 238000012986 modification Methods 0.000 description 4
- 238000005457 optimization Methods 0.000 description 4
- 238000004891 communication Methods 0.000 description 3
- 238000010276 construction Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 108010076504 Protein Sorting Signals Proteins 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 2
- 238000013528 artificial neural network Methods 0.000 description 1
- 238000007664 blowing Methods 0.000 description 1
- 230000001413 cellular effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 230000008878 coupling Effects 0.000 description 1
- 238000010168 coupling process Methods 0.000 description 1
- 238000005859 coupling reaction Methods 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 201000006549 dyspepsia Diseases 0.000 description 1
- 238000000605 extraction Methods 0.000 description 1
- 239000011159 matrix material Substances 0.000 description 1
- 230000001537 neural effect Effects 0.000 description 1
- 230000002123 temporal effect Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
- G06F18/241—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches
- G06F18/2411—Classification techniques relating to the classification model, e.g. parametric or non-parametric approaches based on the proximity to a decision surface, e.g. support vector machines
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
- G06N3/044—Recurrent networks, e.g. Hopfield networks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N3/00—Computing arrangements based on biological models
- G06N3/02—Neural networks
- G06N3/04—Architecture, e.g. interconnection topology
- G06N3/045—Combinations of networks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Data Mining & Analysis (AREA)
- Mathematical Physics (AREA)
- General Engineering & Computer Science (AREA)
- Artificial Intelligence (AREA)
- Finance (AREA)
- Life Sciences & Earth Sciences (AREA)
- Strategic Management (AREA)
- Evolutionary Computation (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Computational Linguistics (AREA)
- Economics (AREA)
- Software Systems (AREA)
- General Business, Economics & Management (AREA)
- Computing Systems (AREA)
- Marketing (AREA)
- Health & Medical Sciences (AREA)
- Molecular Biology (AREA)
- Biomedical Technology (AREA)
- Biophysics (AREA)
- General Health & Medical Sciences (AREA)
- Entrepreneurship & Innovation (AREA)
- Game Theory and Decision Science (AREA)
- Databases & Information Systems (AREA)
- Human Computer Interaction (AREA)
- Bioinformatics & Cheminformatics (AREA)
- Bioinformatics & Computational Biology (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Evolutionary Biology (AREA)
- Machine Translation (AREA)
Abstract
Description
Claims (15)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201910110659.5A CN110008318A (zh) | 2019-02-12 | 2019-02-12 | 问题派发方法及装置 |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201910110659.5A CN110008318A (zh) | 2019-02-12 | 2019-02-12 | 问题派发方法及装置 |
Publications (1)
Publication Number | Publication Date |
---|---|
CN110008318A true CN110008318A (zh) | 2019-07-12 |
Family
ID=67165727
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201910110659.5A Pending CN110008318A (zh) | 2019-02-12 | 2019-02-12 | 问题派发方法及装置 |
Country Status (1)
Country | Link |
---|---|
CN (1) | CN110008318A (zh) |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN110362668A (zh) * | 2019-07-16 | 2019-10-22 | 阿里巴巴集团控股有限公司 | 针对用户问句的分类方法和装置 |
CN110543554A (zh) * | 2019-08-12 | 2019-12-06 | 阿里巴巴集团控股有限公司 | 针对多轮对话的分类方法和装置 |
CN111159378A (zh) * | 2019-12-30 | 2020-05-15 | 支付宝(杭州)信息技术有限公司 | 对问题描述信息进行分类的方法及装置 |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104598579A (zh) * | 2015-01-14 | 2015-05-06 | 北京京东尚科信息技术有限公司 | 一种自动问答方法及系统 |
CN106503236A (zh) * | 2016-10-28 | 2017-03-15 | 北京百度网讯科技有限公司 | 基于人工智能的问题分类方法以及装置 |
CN106897334A (zh) * | 2016-06-24 | 2017-06-27 | 阿里巴巴集团控股有限公司 | 一种问题推送方法和设备 |
CN108874823A (zh) * | 2017-05-12 | 2018-11-23 | 阿里巴巴集团控股有限公司 | 智能客服的实现方法和装置 |
-
2019
- 2019-02-12 CN CN201910110659.5A patent/CN110008318A/zh active Pending
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104598579A (zh) * | 2015-01-14 | 2015-05-06 | 北京京东尚科信息技术有限公司 | 一种自动问答方法及系统 |
CN106897334A (zh) * | 2016-06-24 | 2017-06-27 | 阿里巴巴集团控股有限公司 | 一种问题推送方法和设备 |
CN106503236A (zh) * | 2016-10-28 | 2017-03-15 | 北京百度网讯科技有限公司 | 基于人工智能的问题分类方法以及装置 |
CN108874823A (zh) * | 2017-05-12 | 2018-11-23 | 阿里巴巴集团控股有限公司 | 智能客服的实现方法和装置 |
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN110362668A (zh) * | 2019-07-16 | 2019-10-22 | 阿里巴巴集团控股有限公司 | 针对用户问句的分类方法和装置 |
CN110543554A (zh) * | 2019-08-12 | 2019-12-06 | 阿里巴巴集团控股有限公司 | 针对多轮对话的分类方法和装置 |
CN111159378A (zh) * | 2019-12-30 | 2020-05-15 | 支付宝(杭州)信息技术有限公司 | 对问题描述信息进行分类的方法及装置 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US11847106B2 (en) | Multi-service business platform system having entity resolution systems and methods | |
US20220292525A1 (en) | Multi-service business platform system having event systems and methods | |
US9892414B1 (en) | Method, medium, and system for responding to customer requests with state tracking | |
US20220337538A1 (en) | Customized message suggestion with user embedding vectors | |
US20220206993A1 (en) | Multi-service business platform system having custom object systems and methods | |
US20200043055A1 (en) | Systems and methods for intelligent peer-to-peer fundraising campaign management | |
US20180174037A1 (en) | Suggesting resources using context hashing | |
JP2021121922A (ja) | 特徴抽出に基くマルチモデルトレーニング方法及び装置、電子機器と媒体 | |
CN105279672A (zh) | 线索推荐 | |
US11880666B2 (en) | Generating conversation descriptions using neural networks | |
CN111932267A (zh) | 企业金融服务风险预测方法及装置 | |
CN110059178A (zh) | 问题派发方法及装置 | |
CN110008318A (zh) | 问题派发方法及装置 | |
KR102008169B1 (ko) | 고객 질의 대응 서버, 방법 및 판독 가능 저장매체에 저장된 컴퓨터 프로그램 | |
Kumar et al. | Digitalization: A strategic approach for development of tourism industry in India | |
CN110033120A (zh) | 用于为商户提供风险预测赋能服务的方法及装置 | |
US10922633B2 (en) | Utilizing econometric and machine learning models to maximize total returns for an entity | |
CN109614464A (zh) | 用于业务问题识别的方法及装置 | |
WO2022001397A1 (zh) | 交互资格等级确定方法、装置、设备及存储介质 | |
CN110046233A (zh) | 问题派发方法及装置 | |
CN113033912A (zh) | 问题解决人推荐方法及装置 | |
CN111159378B (zh) | 对问题描述信息进行分类的方法及装置 | |
CN116485527A (zh) | 一种金融信用风险分析方法及装置 | |
CN114742645B (zh) | 基于多阶段时序多任务的用户安全等级识别方法及装置 | |
US20230035505A1 (en) | Systems and methods for intelligent peer-to-peer fundraising campaign management |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
PB01 | Publication | ||
PB01 | Publication | ||
SE01 | Entry into force of request for substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
TA01 | Transfer of patent application right |
Effective date of registration: 20201016 Address after: English genus Applicant after: Innovative advanced technology Co.,Ltd. Address before: English genus Applicant before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20201016 Address after: English genus Applicant after: Advanced innovation technology Co.,Ltd. Address before: A four-storey 847 mailbox in Grand Cayman Capital Building, British Cayman Islands Applicant before: Alibaba Group Holding Ltd. |
|
TA01 | Transfer of patent application right | ||
RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190712 |