CN109992654A - A kind of information processing method and computer readable storage medium - Google Patents
A kind of information processing method and computer readable storage medium Download PDFInfo
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- CN109992654A CN109992654A CN201910239432.0A CN201910239432A CN109992654A CN 109992654 A CN109992654 A CN 109992654A CN 201910239432 A CN201910239432 A CN 201910239432A CN 109992654 A CN109992654 A CN 109992654A
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Abstract
The embodiment of the invention discloses a kind of information processing methods, are applied to an information feedback system, and the information feedback system is able to respond the information being input in the information feedback system, export feedback information, which comprises obtain information to be processed；The information to be processed is handled, multiple first output informations are obtained, first output information can characterize the intention of the information to be processed；Export the multiple first output information；The first confirmation message is received, first confirmation message is at least one of the multiple first output information of correspondence；According at least to first confirmation message, the second output information is obtained and exports, second output information is to respond the information to be processed.The embodiment of the present invention constantly also discloses a kind of computer storage medium.
Description
Technical field
The present invention relates to field of computer technology more particularly to a kind of information processing methods and computer-readable storage medium
Matter.
Background technique
With the raising of network technology, the service awareness of people is also more more and more intense, and intelligent customer service system has been spread to respectively
Each industry of row, and be deep into the links of everyday commerce service.
In practical applications, in order to convey intelligent customer service system to user input problem understanding as a result, intelligent customer service system
The problem of system can be inputted according to user matches the typical problem being locally stored, and the typical problem that matching is obtained is as to user
The understanding result of input problem is supplied to user, so that user selects relevant business answer according to the true intention of oneself.
However, in the prior art, intelligent customer service system is all pre-set in the typical problem being locally stored, and is set in advance
The problem of fixed typical problem is often inputted with user difference is larger, be easy to cause the misunderstanding of user, it is difficult to effectively meet user
Demand for services, can not be received well by user, therefore, many users are unwilling to exchange with intelligent customer service system, very much
When directly put artificial customer service so that intelligent customer service system performs practically no function, the problem of reducing intelligent customer service system fix-rate.
Summary of the invention
In order to solve the above technical problems, an embodiment of the present invention is intended to provide a kind of information processing method and computer-readable depositing
Storage media.
The technical scheme of the present invention is realized as follows:
In a first aspect, providing a kind of information processing method, it is applied to an information feedback system, the information feedback system energy
The information being input in the information feedback system is enough responded, feedback information is exported, which comprises
Obtain information to be processed；
The information to be processed is handled, obtains multiple first output informations, first output information being capable of table
Levy the intention of the information to be processed；
Export the multiple first output information；
Receive the first confirmation message, first confirmation message in the multiple first output information of correspondence at least
One；
According at least to first confirmation message, obtain and export the second output information, second output information to
Respond the information to be processed.
Second aspect, the embodiment of the present invention also provide a kind of computer readable storage medium, which is characterized in that the calculating
Machine readable storage medium storing program for executing is stored with one or more program, and one or more of programs can be handled by one or more
Device executes, the step of to realize information processing method described in first aspect.
The method and computer readable storage medium of the provided information processing of the embodiment of the present invention can obtained wait locate
After managing information, information to be processed is handled, multiple first output informations are obtained, the first output information can be characterized wait locate
Manage the intention of information；Export multiple first output informations；The first confirmation message is received, the first confirmation message is to correspondence multiple
At least one of one output information；According at least to the first confirmation message, the second output information, the second output letter are obtained and exported
Breath is to respond the information to be processed.That is, information processing method provided in an embodiment of the present invention can be according to wait locate
Reason information generates the first output information in real time, does not need to match information to be processed with preset typical problem；Also,
First output information can characterize information intent to be processed, can with user input information to be processed more close to so that with
Family is easier to receive the understanding of push as a result, the problem of improving intelligent customer service system fix-rate.
Detailed description of the invention
Fig. 1 is a kind of flow diagram for information processing method that the embodiment of the present invention provides；
Fig. 2 is a kind of flow diagram for obtaining the first output information mode that the embodiment of the present invention provides；
Fig. 3 is the flow diagram for another information processing method that the embodiment of the present invention provides；
Fig. 4 is a kind of schematic diagram for display interface that the embodiment of the present invention provides；
Fig. 5 is the flow diagram for another information processing method that the embodiment of the present invention provides.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description.
The embodiment of the present invention provides a kind of information processing method, is applied to an information feedback system, information feedback system
System is able to respond the information being input in information feedback system, and exports feedback information.
Fig. 1 is the implementation process schematic diagram of one embodiment of information processing method provided by the invention；It, should shown in referring to Fig.1
Method the following steps are included:
Step 101 obtains information to be processed.
Here, step 101 obtain information to be processed can be by any type of electricity for being equipped with above- mentioned information feedback system
Sub- equipment is realized；The electronic equipment includes but is not limited to server, tablet computer, Ultra-Mobile PC
(Ultra-mobile Personal Computer, UMPC), industrial computer, net book, personal digital assistant (Personal
Digital Assistant, PDA) etc..
In other embodiments of the invention, information to be processed refers to the information being input in information feedback system；It is described
Information feedback system can be intelligent customer service system, intelligent Answer System etc.；It is to be understood that information to be processed is user's input
To the problems in intelligent customer service system or intelligent Answer System.
It should be noted that the type of information to be processed includes at least one or more of: literal type, audio class
Type, image type, video type.
Step 102 handles information to be processed, obtains multiple first output informations.
Wherein, the first output information can characterize the intention of information to be processed.
In other embodiments of the invention, step 102 handles information to be processed, obtains multiple first output letters
Breath can be realized by electronic equipment.Here, the first output information refer to information to be processed that electronic equipment inputs user into
Result after row understanding.
Specifically, information to be processed is handled, obtains multiple first output informations, may is that information to be processed
It is parsed, obtains the corresponding a variety of intentions of information to be processed；The a variety of intentions at least including based on information to be processed, obtain more
A first output information.Here, the intention of information to be processed refers to that user passes through the information to be processed and information feedback system
True purpose to be achieved is thought when interacting.
In practical applications, information to be processed is the information with dense subjective colo(u)r of user's input, and electronic equipment needs
Identify the corresponding intention of information to be processed, and the intention based on information to be processed is responded.However, in some cases
Under, the corresponding intention of an information to be processed has multiple；For example, when information to be processed is " mobile phone is not available ", letter to be processed
The intention of breath can be " purchase mobile phone ", be also possible to " maintenance mobile phone ".Therefore, electronic equipment need to information to be processed into
After row intention assessment, the first output information comprising information intent to be processed is provided a user, so that user is from multiple intentions
Middle confirmation oneself is true to be intended to.It should be noted that corresponding first output information of an intention of information to be processed, no
The intention of the same corresponding information to be processed of the first output information is different.
Similarly, the type of the first output information includes at least one or more of: literal type, audio types, figure
As type, video type.
Step 103, multiple first output informations of output.
Here, step 103 exports multiple first output informations and can be realized by electronic equipment.
Specifically, electronic equipment can determine corresponding output equipment, and in determination according to the type of the first output information
Output equipment in export the first output information.For example, electronic equipment can when the first output information is the information of sound-type
To export the multiple first output information by audio output apparatus.
Step 104 receives the first confirmation message.
Wherein, the first confirmation message is at least one of multiple first output informations of correspondence.
In other embodiments of the invention, step 104 receives the first confirmation message and can be realized by electronic equipment.
Specifically, electronic equipment exports multiple first output informations and selects for user；User according to oneself input to
The true intention for handling information, matched one or more is first defeated for selection and true intention from multiple first output informations
Information out.Here, the first confirmation message is exactly one or more the first output letter that user is selected based on oneself true intention
Breath.
Step 105, according at least to the first confirmation message, obtain and export the second output information.
Wherein, the second output information is to respond information to be processed.
In other embodiments of the invention, step 105 obtains according at least to the first confirmation message and exports the second output
Information can be realized by electronic equipment.Here, the second output information is response message of the electronic equipment to information to be processed, can
It is the corresponding business answer of information to be processed to be interpreted as the second output information.Here, the type of the second output information is at least wrapped
Include one or more of: literal type, audio types, image type, video type.
Here, it according at least to the first confirmation message, obtains and exports the second output information, further includes:
According to the first confirmation message and information to be processed, obtains and export the second output information；Or, according to the first confirmation letter
Breath and the first output information, obtain and export the second output information；Or, according to the first confirmation message, information to be processed and first
Output information obtains and exports the second output information.
Specifically, it according at least to the first confirmation message, obtains and exports the second output information, comprising:
Determine that at least partly the first output information in multiple first output informations of the first confirmation message instruction is target
First output information；Obtain the target relevant information that the information to be processed of the first output information of target link includes；By target phase
Information is closed to be exported as the second output information.
Wherein, the first output information different in multiple first output informations includes not for linking to information to be processed
Same relevant information.
In other embodiments of the invention, information to be processed may include a variety of relevant informations, a variety of correlations here
Information can refer to that information to be processed may corresponding multiple business answer.In the present embodiment, the corresponding a kind of industry of a kind of intention
Business answer, that is to say, that every kind of relevant information in the relevant information that information to be processed includes can be with information to be processed
One intention is corresponding.Also, the first output information can characterize the intention of information to be processed, thus, the first output information
It can be corresponding with the relevant information of information to be processed；It is to be understood that the first output information can link to information to be processed
Corresponding relevant information.
Based on this, in step 105, electronic equipment can determine the target the of user's selection according to the first confirmation message
One output information, and the target relevant information of the information to be processed according to the link of the first output information of target, obtain the second output
Information.
The method of the provided information processing of the embodiment of the present invention, can be after obtaining information to be processed, to be processed
Information is handled, and multiple first output informations are obtained, and the first output information can characterize the intention of information to be processed；It exports more
A first output information；Receive the first confirmation message, the first confirmation message in multiple first output informations of correspondence at least
One；According at least to the first confirmation message, the second output information is obtained and exports, the second output information is described wait locate to respond
Manage information.That is, information processing method provided in an embodiment of the present invention can generate in real time first according to information to be processed
Output information does not need to match information to be processed with preset typical problem；Also, the first output information being capable of table
Information intent to be processed is levied, the information to be processed that can be inputted with user is more close to so that user is easier to receive push
Understand as a result, the problem of improving intelligent customer service system fix-rate.
Based on previous embodiment, the embodiment of the present invention provides a kind of information processing method, is applied to information feedback system
System, the information feedback system are able to respond the information being input in the information feedback system, export feedback information, this method
The following steps are included:
Step 201, electronic equipment obtain information to be processed.
Step 202, electronic equipment handle information to be processed, obtain multiple first output informations.
Wherein, the first output information can characterize the intention of information to be processed.
In other embodiments of the invention, it is based on information to be processed, obtains and export multiple first output informations, is wrapped
It includes:
By information input to be processed into natural language understanding model, at least one corresponding meaning of information to be processed is obtained
Figure information；Wherein, natural language understanding model is true by using default processing information user corresponding with default processing information
What sincere figure was trained；
It is at least based at least one intent information, generates multiple first output informations.
In other embodiments of the invention, natural language understanding model is established by deep learning algorithm to treat to realize
Handle the intents of information.The default processing information can be the historical problem of user's input.It is accurate right in order to accomplish
The intents of information to be processed, it is necessary first to manually be marked for default processing information, for each default processing information
Mark the true intention of corresponding user.After completing mark, start the training to natural language understanding model, the model
Input be default processing information, export as corresponding user's true intention.Right language understanding model can be with using text classification
Model, such as use SVM, CNN or LSTM；Information Extraction Model, such as CRF, LSTM+CRF can also be selected；It can also melt
Close textual classification model and Information Extraction Model.The present invention is it is not limited here.
Here, after obtaining at least one corresponding intent information of information to be processed, electronic equipment can be directly by least one
A intent information is as the first output information.
In another embodiment, in order to enable user is easier to understand the first output information of electronic equipment push, institute
It states and multiple first output informations is at least generated based at least one described intent information, can be realized by following steps:
Information to be processed is converted into textual form, obtains the corresponding text element of information to be processed；The text element
For characterizing at least one word and/or at least one word in the corresponding text of information to be processed；
The corresponding text element of information to be processed and at least one intent information are input in preset generation model, obtained
To multiple first output informations.
Specifically, various types of information to be processed can be all converted to the form of text by electronic equipment, and remove to
Handle meaningless word in information, such as stop words, non-key word etc.；Finally obtain the corresponding text element of information to be processed.
After the text element for obtaining information to be processed, to the corresponding text element of information to be processed carry out coded representation, obtain to
Handle the text representation coding of information；Here it is possible to be treated using the encoder model based on CNN, RNN, GRU/LSTM structure
The text element of processing information is encoded.In addition, at least one corresponding intent information of information to be processed is carried out coding schedule
Show, obtain information to be processed it is corresponding at least one be intended to indicate coding, here it is possible to using solely hot (One-hot) code or
Distribution indicates to carry out the expression of the intention of information to be processed.
Further, by the text representation of information to be processed coding and at least one be intended to indicate coding input to generating model
In, obtain at least one first output information.Here, generating model can be end-to-end (seq2seq) model, by encoder and
Decoder two parts composition.Specifically, the text representation of information to be processed can be encoded respectively and is intended to indicate at least one
It is each intended to indicate coding input in coding to generating in model, obtains corresponding multiple first output informations of information to be processed.
In the present embodiment, the input for generating model is two parts: the text element and natural language of information to be processed
Understanding Module inputs the intention for understanding obtained information to be processed based on user.Here, directly by the text element of information to be processed
Element can establish the text element of information to be processed and the direct pass of the first output information as one of the input for generating model
Connection, so that user is easier to understand the first output information of electronic equipment push；In addition, the intention conduct of information to be processed
Input is the consistency in order to guarantee the first output information generated and real user intention, avoids irrelevant situation.
In other embodiments of the invention, the first output information can be obtained by mode shown in Fig. 2.Specifically,
Information to be processed is obtained, information input to be processed is obtained at least one meaning of information to be processed into natural language understanding model
At least one intent information of information to be processed is further input to and is intended to indicate module, obtain at least one meaning by figure information
Figure presentation code；In addition, the text representation for obtaining information to be processed is compiled by information input to be processed into text representation module
Code.In turn, at least one is intended to indicate coding and text representation coding input to generating in model, obtain at least one first
Output information.
Illustratively, the first output information is obtained using information processing method described in Fig. 2, and is obtained using the prior art
To the comparative situation for understanding result for information to be processed can be as shown in table 1.
| Information to be processed | First output information | The understanding result that the prior art obtains |
| Why not I can more new cell-phone | It can not more new cell-phone | Update help |
| I wonders well why I cannot download update packet | It can not download system | Update help |
| It is able to tell that when I can update Android 8.0 | When Android 8.0 is updated | Update schedule |
| My yesterday, more new cell-phone, did not received phone now | It can not receive calls after update | Replacement problem |
From table 1 it can be seen that, it is provided in this embodiment when information to be processed is " I why not can more new cell-phone "
The first output information that method obtains is " can not more new cell-phone ", and in the prior art by by information to be processed be locally stored
Typical problem matching after, the obtained understanding result for information to be processed is " updating help ".As it can be seen that the present embodiment provides
Information processing method guaranteeing the intention that is characterized of the first output information and user's true intention one compared to the prior art
Under the premise of cause, the form of presentation that can be more inputted close to user, therefore, it is easier to be received by user, to promote user
Experience, the fix-rate of lifting system.
Step 203, multiple first output informations of output.
In other embodiments of the invention, after multiple first output informations of output, further includes: obtain for described at least
The satisfaction of one the first output information；
Based on the information to be processed, at least one described first output information and for described, at least one is first defeated
The satisfaction of information out updates the generation model.
Here, in order to improve the accuracy for generating model, the present embodiment can be by the accumulation of data, constantly to generation mould
Type improves.Specifically, after exporting the first output information, electronic equipment can also obtain user for first output
The satisfaction of information is shown for example, can show the lower section of the first output information in electronic equipment to first output information
Marking interface, with obtain user be directed to first output information satisfaction.
Further, electronic equipment be based on information to be processed, at least one first output information and at least one the
The satisfaction of one output information is adjusted the parameter generated in model, enables and generates model and more accurately obtain the
One output information.
Step 204 receives the first confirmation message, and first confirmation message is to the multiple first output information of correspondence
At least one of.
Step 205, according at least to first confirmation message, obtain and export the second output information, second output
Information is to respond the information to be processed.
It should be noted that in the present embodiment with the explanation of same steps in other embodiments and identical content, Ke Yican
According to the description in other embodiments, details are not described herein again.
Information processing method provided in an embodiment of the present invention can generate in real time the first output information according to information to be processed,
It does not need to match information to be processed with preset typical problem；Also, the present embodiment can be based on information to be processed
Text element and intent information generate the first output information, in this way, can establish the text element and first of information to be processed
The direct correlation of output information, so that user is easier to understand the first output information of electronic equipment push；It protects again simultaneously
The consistency that the first output information generated and real user are intended to is demonstrate,proved, irrelevant situation is avoided, so that user is easier
Receive the understanding of push as a result, the problem of improving intelligent customer service system fix-rate.
Based on previous embodiment, the embodiment of the present invention provides a kind of information processing method, is applied to information feedback system
System, the information feedback system are able to respond the information being input in the information feedback system, export feedback information, such as Fig. 3
It is shown, method includes the following steps:
Step 301, electronic equipment obtain information to be processed.
Step 302, electronic equipment handle information to be processed, obtain multiple first output informations.
Wherein, the first output information can characterize the intention of information to be processed.
Step 303, electronic equipment are based on information to be processed, obtain and export at least one third output information.
Wherein, third output information is for responding information to be processed.
It in other embodiments of the invention, can also be defeated in output first in order to improve the efficiency of information feedback system
Out when information, information to be processed is responded.
Specifically, multiple intent informations that information to be processed can be obtained by step 302 electronic equipment, will be the multiple
Intent information is ranked up according to the matching degree with information to be processed, and here, matching degree can be similarity；From the multiple meaning
Selection and at least one high intent information of information matches degree to be processed in figure information.Obtain high at least one of the matching degree
The relevant information of the corresponding information to be processed of intent information；And at least one high intent information of the matching degree is distinguished
The relevant information of corresponding information to be processed is as third output information.
In this way, electronic equipment can be high by the corresponding matching degree of information to be processed before exporting the first output information
At least one business answer is exported as default business answer, and it is maximally related that user can directly obtain information to be processed
Business answer improves the efficiency of information feedback.
Step 304, electronic equipment export multiple first output informations.
Here, when the first output information and third output information are the information of text, image type, the first output information can
To be shown in the same page with third output information；So that user's readily selected other intentions in the display page correspond to
Business answer.When the first output information and third output information are audio, the information of video type, the first output information exists
Third output information plays out after finishing playing.
It should be noted that by industry corresponding at least one high intention of information matches degree to be processed in step 303
Business answer is shown, therefore, at least one high with information matches degree to be processed is not included in the first output information here
It is a to be intended to corresponding first output information.
Illustratively, as shown in figure 4, user's input is asked when user and credit card intelligent customer service system interact
Entitled " credit card how is arranged to refund automatically ", determining that user is intended to can be " credit card is refunded automatically ", and " credit card is gone back automatically
Money date " and " credit card is withholdd from debit card automatically "；Wherein, the problem of " credit card is refunded automatically " inputs with user matches
Highest is spent, electronic equipment obtains " credit card is refunded automatically " corresponding relevant information and " please be associated with a deposit card, be expert at card account
The family repayment date that expires deducts corresponding fund from the current account of your associated deposit card automatically ", and using the relevant information as
Third output information is shown.Meanwhile the lower section of third output information, show multiple first output informations: " credit card is automatic
Refund the date " and " credit card is withholdd from debit card automatically ".
Step 305, electronic equipment receive the first confirmation message.
Wherein, the first confirmation message is at least one of the multiple first output information of correspondence；
Step 306, electronic equipment obtain according at least to the first confirmation message and export the second output information.
Wherein, the second output information is to respond the information to be processed.
It should be noted that in the present embodiment with the explanation of same steps in other embodiments and identical content, Ke Yican
According to the description in other embodiments, details are not described herein again.
Information processing method provided in an embodiment of the present invention can be before exporting the first output information, by information to be processed
At least one high business answer of corresponding matching degree is exported as default business answer, user can directly obtain to
The maximally related business answer of information is handled, the efficiency of information feedback is improved.
Based on previous embodiment, the embodiment of the present invention provides a kind of information processing method, is applied to information feedback system
System, the information feedback system are able to respond the information being input in the information feedback system, export feedback information, such as Fig. 5
It is shown, method includes the following steps:
Step 501, electronic equipment obtain information to be processed.
Step 502, electronic equipment judge whether information to be processed and at least one history information to be processed of storage match；
If at least one history information matches to be processed of information to be processed and storage execute step 503；If mismatching, step is executed
504。
Step 503, electronic equipment obtain it is corresponding with the history of information matches to be processed information to be processed at least one go through
The first output information of history, and using at least one first output information of history as the first output information of information to be processed.
Here, corresponding first output information of the information to be processed obtained every time can be saved to local and be deposited by electronic equipment
In reservoir.If calling directly history information pair to be processed when the information to be processed currently obtained and history information matches to be processed
The first output information answered.It so, it is possible the treatment effeciency of raising information feedback system.
It should be noted that executing step 505 after step 503.
Step 504, electronic equipment handle information to be processed, obtain multiple first output informations.
Step 505, electronic equipment export multiple first output informations；
Step 506 receives the first confirmation message.
Wherein, the first confirmation message is at least one of the multiple first output information of correspondence.
Step 507, electronic equipment are based on first confirmation message, obtain at least one the 4th output information.
Wherein, the 4th output information refers to the sub-information of the first output information corresponding with first confirmation message.This
In, the 4th output information is the further explanation for corresponding first output information.Also, the 4th output information can be right
The intention of information to be processed is further characterized on the basis of the first output information answered.
Illustratively, when information to be processed is " mobile phone is not available ", the first obtained output information can be " purchase hand
Machine " and " maintenance mobile phone "；When user's selection " purchase mobile phone ", the sub-information of electronic equipment output " purchase mobile phone ", such as " purchase
The information such as Huawei's mobile phone ", " purchase millet mobile phone " and " buying other mobile phones ".
Step 508, electronic equipment receive the second confirmation message.
Wherein, the second confirmation message is at least one of corresponding 4th output information.
Step 509, electronic equipment are based on the second confirmation message, obtain and export the second output information.
Illustratively, when corresponding 4th output information of the second confirmation message " purchase millet mobile phone ", millet store is obtained
Webpage information, the information in millet store is shown.
It should be noted that in the present embodiment with the explanation of same steps in other embodiments and identical content, Ke Yican
According to the description in other embodiments, details are not described herein again.
Information processing method provided in an embodiment of the present invention, can be by corresponding first output of the information to be processed obtained every time
Information preservation is into local memory.If when the information to be processed currently obtained and history information matches to be processed, direct tune
With corresponding first output information of history information to be processed.It so, it is possible the treatment effeciency of raising information feedback system.
In the exemplary embodiment, the embodiment of the invention also provides a kind of computer readable storage medium, for example including
The memory of computer program, above-mentioned computer program can be executed by the processor of output-controlling device, to complete preceding method
The step.Computer readable storage medium can be magnetic RAM (FRAM, ferromagnetic random
Access memory), read-only memory (ROM, Read Only Memory), programmable read only memory (PROM,
Programmable Read-Only Memory), Erasable Programmable Read Only Memory EPROM (EPROM, Erasable
Programmable Read-Only Memory), electrically erasable programmable read-only memory (EEPROM, Electrically
Erasable Programmable Read-Only Memory), flash memory (Flash Memory), magnetic surface storage
The memories such as device, CD or CD-ROM (CD-ROM, Compact Disc Read-Only Memory).
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, the shape of hardware embodiment, software implementation or embodiment combining software and hardware aspects can be used in the present invention
Formula.Moreover, the present invention, which can be used, can use storage in the computer that one or more wherein includes computer usable program code
The form for the computer program product implemented on medium (including but not limited to magnetic disk storage and optical memory etc.).
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
The foregoing is only a preferred embodiment of the present invention, is not intended to limit the scope of the present invention.
Claims (10)
1. a kind of information processing method is applied to an information feedback system, the information feedback system, which is able to respond, is input to institute
The information in information feedback system is stated, feedback information is exported, which comprises
Obtain information to be processed；
The information to be processed is handled, multiple first output informations are obtained, first output information can characterize institute
State the intention of information to be processed；
Export the multiple first output information；
The first confirmation message is received, first confirmation message is at least one in the multiple first output information of correspondence
It is a；
According at least to first confirmation message, the second output information is obtained and exports, second output information is to respond
The information to be processed.
2. the method according to claim 1, wherein being gone back before the multiple first output information of output
Include:
Based on the information to be processed, obtains and export at least one third output information；The third output information is for ringing
Answer the information to be processed.
3. obtaining simultaneously the method according to claim 1, wherein described according at least to first confirmation message
Export the second output information, comprising:
Based on first confirmation message, at least one the 4th output information is obtained；4th output information refer to it is described
The sub-information of corresponding first output information of first confirmation message；
The second confirmation message is received, second confirmation message is at least one of described 4th output information of correspondence；
Based on second confirmation message, obtains and export the second output information.
4. any method according to claim 1~3, it is characterised in that:
The type of second output information include at least one or more of: literal type, audio types, image type,
Video type.
5. obtaining simultaneously the method according to claim 1, wherein described according at least to first confirmation message
Export the second output information, comprising:
Determine that at least partly the first output information in multiple first output informations of the first confirmation message instruction is target
First output information；Wherein, the first output information different in the multiple first output information is for linking to letter to be processed
The different relevant informations that breath includes；
Obtain the target relevant information that the information to be processed of the first output information of target link includes；
It is exported using the target relevant information as the second output information.
6. being obtained more the method according to claim 1, wherein described handle the information to be processed
A first output information, comprising:
By the information input to be processed into natural language understanding model, corresponding at least the one of the information to be processed is obtained
A intent information；Wherein, the natural language understanding model is by using default processing information and the default processing information
What corresponding user's true intention was trained；
At least based at least one described intent information, multiple first output informations are generated.
7. according to the method described in claim 6, it is characterized in that, described at least based at least one described intent information, life
At multiple first output informations, comprising:
Information to be processed is converted into textual form, obtains the corresponding text element of the information to be processed；The text element
For characterizing at least one word and/or at least one word in the corresponding text of the information to be processed；
The corresponding text element of information to be processed and at least one described intent information are input to preset generation model
In, obtain multiple first output informations.
8. the method according to the description of claim 7 is characterized in that it is described by the corresponding text element of the information to be processed and
At least one described intent information is input in preset generation model, after obtaining multiple first output informations, further includes:
Obtain the satisfaction at least one first output information；
Based on described information, at least one described first output information and at least one first output letter for described in be processed
The satisfaction of breath updates the generation model.
9. being obtained more the method according to claim 1, wherein described handle the information to be processed
A first output information, further includes:
Judge whether the information to be processed and at least one history information to be processed of storage match；
If at least one history information matches to be processed of the information to be processed and storage obtain and the information to be processed
At least one corresponding first output information of history of the history matched information to be processed, and described at least one history first is exported
First output information of the information as the information to be processed.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage have one or
Multiple programs, one or more of programs can be executed by one or more processor, to realize such as claim 1 to 9
Any one of described in information processing method the step of.
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