CN109981324A - Fault Locating Method, device, equipment and the medium of Interactive Internet TV - Google Patents
Fault Locating Method, device, equipment and the medium of Interactive Internet TV Download PDFInfo
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- CN109981324A CN109981324A CN201711462019.8A CN201711462019A CN109981324A CN 109981324 A CN109981324 A CN 109981324A CN 201711462019 A CN201711462019 A CN 201711462019A CN 109981324 A CN109981324 A CN 109981324A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04B—TRANSMISSION
- H04B10/00—Transmission systems employing electromagnetic waves other than radio-waves, e.g. infrared, visible or ultraviolet light, or employing corpuscular radiation, e.g. quantum communication
- H04B10/07—Arrangements for monitoring or testing transmission systems; Arrangements for fault measurement of transmission systems
- H04B10/075—Arrangements for monitoring or testing transmission systems; Arrangements for fault measurement of transmission systems using an in-service signal
- H04B10/079—Arrangements for monitoring or testing transmission systems; Arrangements for fault measurement of transmission systems using an in-service signal using measurements of the data signal
- H04B10/0791—Fault location on the transmission path
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2854—Wide area networks, e.g. public data networks
- H04L12/2856—Access arrangements, e.g. Internet access
- H04L12/2869—Operational details of access network equipments
- H04L12/287—Remote access server, e.g. BRAS
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L61/00—Network arrangements, protocols or services for addressing or naming
- H04L61/50—Address allocation
- H04L61/5007—Internet protocol [IP] addresses
- H04L61/5014—Internet protocol [IP] addresses using dynamic host configuration protocol [DHCP] or bootstrap protocol [BOOTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L61/00—Network arrangements, protocols or services for addressing or naming
- H04L61/50—Address allocation
- H04L61/5007—Internet protocol [IP] addresses
- H04L61/503—Internet protocol [IP] addresses using an authentication, authorisation and accounting [AAA] protocol, e.g. remote authentication dial-in user service [RADIUS] or Diameter
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0892—Network architectures or network communication protocols for network security for authentication of entities by using authentication-authorization-accounting [AAA] servers or protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L2101/00—Indexing scheme associated with group H04L61/00
- H04L2101/60—Types of network addresses
- H04L2101/618—Details of network addresses
- H04L2101/622—Layer-2 addresses, e.g. medium access control [MAC] addresses
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Abstract
The invention discloses a kind of Fault Locating Method of Interactive Internet TV, device, equipment and media.This method comprises: by calling terminal management system verifying set-top box not online, it is online by operation and maintenance center OMC system queries family network management system unit HGU or single home unit SFU, and HGU or SFU received optical power is normal；Judge that the link between HGU or SFU and optical line terminal OLT equipment is reachable, then inquires authentication and authorization charging aaa server respectively on multiple Broadband Remote Access Server BRAS and the authentification failure of BRAS is recorded；It inquires aaa server to record the authentification failure of whole BARS, then positions set-top box to the link failure between BRAS；Aaa server not being inquired the authentification failure of BRAS being recorded and inquires set-top box on BARS and obtained IP address, dynamic host configuration protocol DHCP system is according to the MAC Address of set-top box and the system log positioning failure of DHCP.Set-top box failure can be accurately positioned in the scheme of the embodiment of the present invention in a short time.
Description
Technical field
The present invention relates to computer field more particularly to a kind of Fault Locating Method of Interactive Internet TV, device, set
Standby and computer readable storage medium.
Background technique
Interactive Internet TV (Interactive Personality TV, IPTV) is a kind of using broadband networks, and collection is mutual
The technologies such as networking, multimedia, communication provide a variety of interactive services including DTV in one, to domestic consumer
Brand-new technology.It can be well adapted for the trend of current network rapid development, substantially effectively utilize Internet resources.
The structure of IPTV system mainly includes that streaming media service, program are gathered and edited, stored and the subsystems such as authentication and accounting, mainly
The content of storage and transmission is the files in stream media using MPEG-4 as coding core.IP based network transmission, usually will be at edge
Set content distributes service node, configures streaming media service and storage equipment, user terminal can be set-top box+television set.
With the rapid development of IPTV service, the complaint faced is also growing.Wherein, 40% complaint is set-top box
Boot failure class failure, but set-top-box opening very complicated in IPTV service, cause positioning failure need across multiple departments and
System and equipment carry out diagnostic analysis.
The method of processing set-top box boot failure is all the row for manually logging in each network management and by virtue of experience carrying out problem at present
It looks into, takes a long time and accuracy is poor.
Summary of the invention
The embodiment of the invention provides a kind of Fault Locating Method of Interactive Internet TV, device, equipment and medium, energy
It is enough that set-top box failure is accurately positioned in a short time.
The embodiment of the present invention provides a kind of Fault Locating Method of Interactive Internet TV, this method comprises:
By calling terminal management system verifying set-top box not online, by operation and maintenance center OMC system queries home network
Network management system unit HGU or single home unit SFU are online, and the HGU or the SFU received optical power are normal；
Judge that the link between the HGU or the SFU and optical line terminal OLT equipment is reachable, then it is remote in multiple broadbands
Authentication and authorization charging AAA is inquired according to the medium access control MAC Address of the set-top box respectively on journey access server BRAS
Server records the authentification failure of BRAS；
MAC Address according to the set-top box inquires the aaa server and records to the authentification failure of whole BARS,
The set-top box is then positioned to the link failure between BRAS；
MAC Address according to the set-top box do not inquire the aaa server to the authentification failure of BRAS record and
Set-top box is inquired according to the MAC Address on the BARS and has obtained IP address, the dynamic host configuration protocol DHCP system
System is according to the MAC Address of the set-top box and the system log positioning failure of DHCP.
One side according to an embodiment of the present invention, the method also includes:
By calling terminal management system verifying set-top box online, the machine is inquired in Interactive Internet TV IPTV platform
The corresponding last time authentication failure message of top box positions IPTV service failure according to the last time authentication failure message.
One side according to an embodiment of the present invention, it is described by operation and maintenance center OMC system queries family network management system
The unit HGU or single home unit SFU that unites is online, comprising:
The terminal management system inquiry HGU is not online, then online by OMC system queries HGU.
One side according to an embodiment of the present invention, the judgement HGU or SFU and optical line terminal OLT equipment
Between link up to before, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
Terminal management system inquire on the HGU open IPTV service port it is normal.
One side according to an embodiment of the present invention, the judgement HGU or SFU and optical line terminal OLT equipment
Between link up to before, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
The port that IPTV service is opened on terminal management system inquiry HGU is abnormal, then position the set-top box and HGU it
Between link failure.
One side according to an embodiment of the present invention, the method also includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
The terminal management system inquire on the HGU open IPTV port it is normal；
Confirm in the terminal management system on the port for opening IPTV connect equipment the address MAC with it is open-minded
IP address mismatches when state；
It positions the set-top box and the HGU is mismatched.
One side according to an embodiment of the present invention, the judgement HGU or SFU and optical line terminal OLT equipment
Between link it is reachable, then the medium access according to the set-top box respectively on multiple Broadband Remote Access Server BRAS
After MAC Address inquiry authentication and authorization charging AAA server is controlled to the authentification failure record of BRAS, further includes:
The aaa server is not inquired to record and on the BARS according to the machine top authentification failure of BRAS
The MAC Address of box does not inquire set-top box and has obtained IP address, positions the set-top box to the link failure between the BRAS.
One side according to an embodiment of the present invention, the judgement HGU or SFU and optical line terminal OLT equipment
Between link it is reachable, comprising:
Mac learning table by calling the HGU or the SFU on OLT judges the HGU or the SFU described in
Whether link is reachable between OLT；
Judge that the link between the HGU or the SFU and the OLT device is reachable.
One side according to an embodiment of the present invention, the HGU or the SFU received optical power it is normal after, further includes:
Mac learning table by calling the HGU or the SFU on OLT judges the HGU or the SFU described in
Link is unreachable between OLT；
Positioning failure is IPTV service VLAN configuration error.
The embodiment of the present invention provides a kind of fault locator of Interactive Internet TV, which includes:
First judgment module, for not online by calling terminal management system verifying set-top box, by OMC system queries
HGU or SFU are online, and the HGU or the SFU received optical power are normal；
Second judgment module, for judging that the link between the HGU or the SFU and OLT device is reachable, then multiple
MAC Address inquiry AAA server on BRAS respectively according to the set-top box records the authentification failure of BRAS；
First locating module, for inquiring the aaa server to whole BARS according to the MAC Address of the set-top box
Authentification failure record, then position the set-top box to the link failure between BRAS；
Second locating module does not inquire the AAA server to BRAS for the MAC Address according to the set-top box
Authentification failure record and set-top box inquired according to the MAC Address on the BARS obtained IP address, the DHCP
System is according to the MAC Address of the set-top box and the system log positioning failure of DHCP.
The embodiment of the present invention provides a kind of FLU Fault Location Unit of Interactive Internet TV equipment
Memory, for storing program；
Processor, for running the described program stored in the memory, to execute friendship provided in an embodiment of the present invention
The Fault Locating Method of mutual formula Web TV.
11, a kind of computer storage medium, which is characterized in that be stored with computer program in the computer storage medium
Instruction, the computer program instructions realize the event of Interactive Internet TV provided in an embodiment of the present invention when being executed by processor
Hinder localization method.
From above-mentioned technical proposal as can be seen that the embodiment of the present invention Interactive Internet TV Fault Locating Method,
Device, equipment and medium, can be in conjunction with terminal management system, OMC system, OLT, BRAS, DHCP system and IPTV platform to friendship
The failure of mutual formula Web TV quickly accurately position, and proposes solution to corresponding failure.
Detailed description of the invention
The present invention may be better understood from the description with reference to the accompanying drawing to a specific embodiment of the invention wherein,
The same or similar appended drawing reference indicates the same or similar feature.
Fig. 1 is the Fault Locating Method flow diagram of Interactive Internet TV provided in an embodiment of the present invention；
Fig. 2 is the structural schematic diagram of the fault locator of Interactive Internet TV provided in an embodiment of the present invention；
Fig. 3 is the Fault Locating Method of Interactive Internet TV provided in an embodiment of the present invention and the calculating equipment of device
The structure chart of exemplary hardware architecture.
Specific embodiment
The feature and exemplary embodiment of various aspects of the invention is described more fully below, in order to make mesh of the invention
, technical solution and advantage be more clearly understood, below in conjunction with drawings and the specific embodiments, the present invention is carried out further detailed
Description.It should be understood that specific embodiment described herein is only configured to explain the present invention, it is not configured as limiting this hair
It is bright.To those skilled in the art, the present invention can be in the case where not needing some details in these details
Implement.The description of embodiment is preferably managed just for the sake of being provided by showing example of the invention of the invention below
Solution.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions, the element limited by sentence " including ... ", it is not excluded that including
There is also other identical elements in the process, method, article or equipment of the element.
Operator carries out IPTV service on the basis of using fiber entering household (Fiber To The Home, FTTH).In nothing
In source optical-fiber network (Passive Optical Network, PON), family network management system unit (Home Gateway
Unit, HGU), single home unit (Single Family Unit, SFU) IPTV service can be opened.
In the start process of IPTV service, the starting-up signal that set-top box is sent passes through HGU or SFU and optical line terminal
(Optical Line Terminal, OLT), then reaches multiple Broadband Remote Access Server (Broadband Remote
Access Server, BRAS), multiple BRAS respectively to the same authentication and authorization charging (Authentication,
Authorization, Accounting, AAA) server asks whether to agree to continue with access dynamic host configuration protocol upwards
(Dynamic Host Configuration Protocol, DHCP) system, aaa server allow one of BRAS to continue
Access DHCP system upwards.DHCP system distributes IP address to set-top box, and distributes domain name system (Domain Name simultaneously
System, DNS) server address.After set-top box obtains the IP address distributed by DHCP, the domain name of carried terminal management system
Message reference dns server.After DNS server parses the IP address of terminal management system, set-top box is according to terminal management system
IP address of uniting accesses terminal management system, and terminal management system issues username and password to set-top box.Finally, set-top box according to
The username and password that terminal management system issues accesses IPTV platform, and set-top-box opening is successful simultaneously after the success of IPTV platform validation
IPTV service can be used.
It is the Fault Locating Method flow diagram of Interactive Internet TV provided in an embodiment of the present invention referring to Fig. 1, such as
The Fault Locating Method 100 of Interactive Internet TV in the embodiment of the present invention shown in Fig. 1 the following steps are included:
S110, by calling terminal management system verifying set-top box not online, by operation and maintenance center (Operations
And Maintenance Center, OMC) system queries HGU or SFU is online, and HGU or SFU received optical power is normal.
In S110, terminal management system being capable of whether online, the operating status of HGU and HGU the end of remote inquiry set-top box
Mouth state.
Make an example, terminal management system can be digital home management platform (Digital Home Management
Platform, DHMP), fixed network terminal long-distance management system (Remote Management Server, RMS) or integrated terminal pipe
Reason system (Integrated Terminal Management System, ITMS).
In some embodiments, controlling terminal management system is asked whether to set-top box transmission in line, if in fixation
Time in, set-top box return confirmation instruction, then judge that set-top box is online.If set-top box does not return really at a fixed time
Recognize instruction, then judges that set-top box is offline.
In S110, OMC system can inquire the operating status of HGU and SFU.Make an example, it can will be in OMC system
The operating status of HGU or SFU is divided into UP, LOS and POWER OFF.Wherein, UP indicates that HGU or SFU is online；LOS indicate OLT with
The linking status of optical link between HGU or OLT and SFU is abnormal, and POWER OFF indicates the abnormity of power supply of HGU or SFU.
Therefore, in some embodiments, specifically included in S110 by the step that OMC system queries HGU or SFU are online:
The operating status of HGU or SFU is inquired in OMC system.
The operating status for determining HGU or SFU is UP, judges that HGU or SFU are online.
The operating status for determining HGU or SFU is LOS, positions the linkage fault between OLT and HGU or OLT and SFU.
In some embodiments, when positioning the linkage fault between OLT and HGU or OLT and SFU, it is proposed that set-top box is used
Family checks between set-top box and HGU or whether the optical fiber between set-top box and SFU bends.If user checks that optical fiber is not bent, therefore
Barrier is still unresolved, then set-top box users is notified to wait maintenance personal to visit and check optical path problem.
The operating status for determining HGU or SFU is POWER OFF, positions HGU or SFU power failure.
In some embodiments, when positioning HGU or SFU power failure, it is proposed that set-top box users check that HGU or SFU is
No power-up.
In some embodiments, terminal management system can inquire the operating status of HGU, can not inquire the operation shape of SFU
State.Therefore, directly whether online by OMC system queries SFU when set-top box connects SFU；And when set-top box connects HGU,
The booting of Interactive Internet TV can further be accurately positioned by inquiring the operating status of HGU in terminal management system
Failure.
Therefore, in some embodiments, step OMC system queries HGU or SFU online in S110, comprising:
Terminal management system inquiry HGU is not online, then online by OMC system queries HGU.
In some embodiments, when set-top box connects HGU, call terminal management system verifying set-top box it is not online it
Afterwards, it whether online needs to inquire HGU in terminal management system.
Make an example, the operating status of HGU can be divided into UP and DOWN two states in terminal management system, when
The operating status of HGU be UP when, indicate HGU it is online, can in terminal management system further pointing interactive Web TV
Booting failure；When the operating status of HGU is DOWN, indicate that HGU is offline, it, can be by OMC system when HGU is offline
In further inquire the operating status of HGU.
Therefore, in some embodiments, the judgement home system unit HGU in S120 or single home unit SFU and light
Before link between the OLT device of line terminal is up to step, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online.
The port that IPTV service is opened on terminal management system inquiry HGU is normal.
In some embodiments, the operating status that the port of IPTV service is opened on HGU is recorded in terminal management system.Make
The operating status of one example, the port for opening IPTV service on HGU can be divided into UP and DOWN two states.Wherein, UP table
Show that port is normal, DOWN indicates that port is abnormal.
Therefore, in further embodiments, the judgement home system unit HGU in S120 or single home unit SFU with
Before link between optical line terminal OLT equipment is up to step, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online.
The port that IPTV service is opened on terminal management system inquiry HGU is abnormal, positions the chain between set-top box and HGU
Road failure.
Make an example, the state that the LAN mouth for opening IPTV service on inquiry HGU in HGU is inquired in terminal system is
DOWN.Whether after then can suggesting that set-top box users restart set-top box, attempting set-top box can be with normal boot-strap.If still can not be just
Normally opened machine then checks set-top box to the cable connection between HGU.If not can solve failure still, set-top box users etc. are notified
Personnel's on-site maintenance to be repaired.
In some embodiments, opened on terminal management system inquiry HGU IPTV service the normal step in port it
Afterwards, further includes:
When the MAC Address and opening state that connect equipment on the port of IPTV service are opened in confirmation in terminal management system
IP address mismatches.
In some embodiments, it can be inquired in terminal management system and connect equipment on the port for open IPTV service
MAC Address connects the corresponding IP address of equipment with port when opening IPTV service.When connection is set on the port for open IPTV service
Standby MAC Address with when the port corresponding IP address of connection equipment mismatches when opening IPTV service, can determine set-top box with
HGU is mismatched, therefore can further positioning failure reason.
It positions set-top box and HGU is mismatched.
In some embodiments, positioning set-top box and HGU mismatch after, can to set-top box users confirm set-top box with
Whether there is routing device between HGU, or be confirmed whether on HGU set-top box whether the wrong plug port of HGU.
In S110, the received optical power of HGU or SFU can be inquired in OMC system.When the reception light of HGU or SFU
When power receives optical signal sensitivity lower than HGU or SFU, it will lead to communication data packet loss and in turn result in Interactive Internet TV
Failure.
In S110, after the normal step of HGU or SFU received optical power, further includes:
HGU or SFU received optical power positions the low event of HGU or SFU received optical power lower than optical signal sensitivity is received
Barrier.
In some embodiments, when HGU or SFU received optical power is lower than optical signal sensitivity is received, it is proposed that set-top box
User checks that whether optical fiber bends in HGU or SFU, when still can not solve failure problems, sends maintenance personal's on-site maintenance.
S120 judges that the link between HGU or SFU and OLT device is reachable, then respectively according to machine top on multiple BRAS
The MAC Address inquiry aaa server of box records the authentification failure of BRAS.
In S120, because the request that aaa server can receive multiple BRAS accesses the information of DHCP system upwards,
But a BRAS server is only allowed to continue up access DHCP system.Therefore, it is necessary to judge whether on multiple BRAS respectively
The MAC Address that AAA service allows the BRAS to carry set-top box accesses DHCP system upwards.
In some embodiments, judge that the link between HGU or SFU and OLT device is reachable in S120, specifically include:
S121, by calling the mac learning table of HGU or SFU to judge between HGU or SFU to OLT whether is link on OLT
It is reachable.
In S121, in the initial state, there is no the MAC of any HGU or SFU on the mac learning table of the HGU or SFU of OLT
Address and corresponding port information.When the data frame that HGU or SFU is sent reaches OLT by the PON mouth on OLT, the HGU of OLT
Or it will record the MAC Address of corresponding HGU or the MAC Address of corresponding SFU on the mac learning table of SFU, and record PON mouthfuls corresponding
Information.
In some embodiments, it can call HGU's or SFU on OLT by telnet agreement (remote terminal protocol)
Mac learning table.
Make an example, when the data frame of HGU passes through the first PON mouthfuls of arrival OLT, on the mac learning table of the HGU of OLT
It will record the MAC Address and the first PON mouthfuls of information of HGU.
S122 judges that the link between HGU or SFU and OLT device is reachable.
In some embodiments, can be by inquiring whether have recorded HGU in the mac learning table of the HGU or SFU of OLT
Or the MAC Address of SFU judges between HGU or SFU and OLT device if having inquired the MAC Address for having recorded HGU or SFU
Link it is reachable.
The mac learning of HGU or SFU can be called to judge HGU or SFU and OLT device on OLT by S121 and S122
Between link it is reachable.However, there is also HGU or SFU and OLT devices when interacting the fault location of formula Web TV
Between the inaccessible situation of link.
Therefore, in some embodiments, after HGU or SFU received optical power is normal in S110, further includes:
By calling the mac learning table of HGU or SFU to judge that link is unreachable between HGU or SFU to OLT on OLT.
Positioning failure is IPTV service VLAN configuration error.
In some embodiments, if with not inquiring the MAC of HGU or SFU in the mac learning table of the HGU or SFU of OLT
Location then judges that link is unreachable between HGU or SFU and OLT.
In some embodiments, positioning failure is IPTV service VLAN configuration error, can be respectively in terminal management system
The upper IPTV service VLAN configuration for checking HGU checks IPTV service VLAN configuration on OLT and checks IPTV industry on BRAS
Business VLAN configuration.
It in some embodiments, can be by corresponding after positioning failure is IPTV service VLAN configuration error
Vlan management system reconfigures IPTV service VLAN.
S130, the MAC Address according to set-top box inquires aaa server and records to the authentification failure of whole BARS, then fixed
Position set-top box is to the link failure between BRAS.
In S130 in the case where set-top box normal boot-strap, the MAC Address that multiple BRAS carry set-top box is serviced to AAA
Device request continues up access DHCP system, and aaa server only allows a BRAS to continue up access DHCP system.
In some embodiments, can be by telnet agreement, being inquired on BRAS according to the MAC Address of set-top box is
The no corresponding authentification failure record of MAC Address for having set-top box.
Make an example, the instruction for checking user authentication failure reason can be sent to BRAS, for passing through on BRAS
Whether the MAC Address inquiry aaa server of set-top box allows the BRAS to continue up access DHCP system.Make one specifically
Example checks that the instruction of user authentication failure reason can be dis aaa online-fail-record.
It, can be raw on BRAS when aaa server does not allow other BRAS to continue up access DHCP system in S130
It is recorded at authentification failure.When do not inquired on BRAS authentification failure record, it can be determined that aaa server allow BRAS continue to
Upper access DHCP system or set-top box are obstructed to physical link between BRAS.
Therefore, in some embodiments, after S120, further includes:
Aaa server is not inquired to the authentification failure of BRAS record and on BARS according to the MAC Address of set-top box not
It inquires set-top box and has obtained IP address, positioning set-top box to the link failure between BRAS.
In some embodiments, the instruction that can show online user by MAC Address by sending to BRAS, to basis
Whether the MAC Address inquiry set-top box of set-top box has obtained IP address.Make an example, shows online user's by MAC Address
Instruction can be specially dis access-user- mac-address.
In some embodiments, when sent to BRAS show the instruction of online user by MAC Address after, can will be according to machine
The MAC Address of top box does not inquire the case where set-top box online or inquiry failure and is classified as not inquiring set-top box and has obtained IP
Address.
S140, the MAC Address according to set-top box do not inquire aaa server to the authentification failure record of BRAS and in BARS
On set-top box inquired according to MAC Address obtained IP address, dynamic host configuration protocol DHCP system is according to the MAC of set-top box
The system log positioning failure of address and DHCP.
In S140, it can confirm that DHCP system is distributed to set-top box by DHCP system log (such as syslog log)
IP address process it is whether normal.
In some embodiments, the process of Dynamic Host Configuration Protocol server to set-top box distribution IP address includes: firstly, set-top box is with wide
The mode broadcast sends DHCP DISCOVER message to find Dynamic Host Configuration Protocol server.Secondly, Dynamic Host Configuration Protocol server is received by set-top box
After the DHCP DISCOVER message of transmission, an IP address is selected to be sent to set-top box in a manner of DHCP OFFER message.So
Afterwards, after set-top box receives IP address, DHCP ADDRESS message is sent in a broadcast manner.Finally, Dynamic Host Configuration Protocol server receives
To after DHCP ADDRESS message, if it is confirmed that distributing IP address to set-top box, then DHCP ACK report is returned to broadcast mode
Text；If cannot distribute IP address to set-top box, DHCP NAK message is returned to broadcast mode.
Therefore, whether normal the process method for the IP address that confirmation DHCP system is distributed to set-top box in S140 be specific
Are as follows:
It is inquired in DHCP system according to the MAC Address of set-top box with the presence or absence of system log corresponding with the MAC Address.
If inquiry positions BRAS to the network failure between set-top box less than system log corresponding with the MAC Address.
In some embodiments, after positioning BRAS to the network failure between set-top box, packet capturing can be carried out on BRAS
Test is to solve failure.
By in DHCP system log in Query System Log the last item record whether be DHCP ACK message phase
Close information.
If the last item is recorded as the relevant information of DHCP ACK message in system log, confirm DHCP system to machine
The process of the IP address of top box distribution is normal.
If the last item record is not the relevant information of DHCP ACK message in system log, judge in a set time
Section in, in system log the last item record whether be DHCP ACK message relevant information.
If the last item is recorded as the relevant information of DHCP ACK message in system log, then in a fixed time period
Confirmation DHCP system is normal to the process for the IP address that set-top box distributes.
If the last item record is not the relevant information of DHCP ACK message in system log in a fixed time period,
Then position the failure of DHCP distribution IP address failure.
Make an example, checks the last item records the correlation for whether becoming DHCP ACK message in system log in 5S
Information, if the last item record is not the relevant information of DHCP ACK message, positioning DHCP distribution always in system log in 5S
The failure of IP address failure.
In some embodiments, the Fault Locating Method of the Interactive Internet TV of the embodiment of the present invention further include:
By calling terminal management system verifying set-top box online, in the corresponding last time of IPTV platform inquiry set-top box
Authentication failure message positions IPTV service failure according to last time authentication failure message.
In the step by calling terminal management system verifying set-top box online, the verification machine top in terminal management system
Box is online, indicates that DHCP system has been that set-top box is assigned with IP address, therefore can be by fault location in IPTV platform, can be with
In the corresponding last time authentication failure message of IPTV platform inquiry set-top box, event is positioned according to last time authentication failure message
Barrier.
In some embodiments, IPTV service failure can be divided according to last time authentication failure message are as follows: binding
Relationship mistake, user name are not present, user name or password mistake and other reasons.
In some specific embodiments, when determining IPTV service failure is binding relationship mistake, it can be determined that machine top
Whether the channel that box user replaces set-top box is regular channel.
In some specific embodiments, when determining IPTV service failure is other reasons, maintenance personnel can be notified
Failure cause is checked from the electronic program guides side (Electronic Program Guide, EPG) or is inquired on IPTV platform
Account problem.
In some specific embodiments, when determining IPTV service failure is user name or password mistake, it is proposed that from end
End management system re-issues user name or password.
The Fault Locating Method of Interactive Internet TV in the embodiment of the present invention can combine terminal management system, OMC system
System, OLT, BRAS, DHCP system and IPTV platform quickly accurately position to the failure of Interactive Internet TV, and mention
The solution of corresponding failure is gone out.
The Fault Locating Method of the Interactive Internet TV of embodiment to facilitate the understanding of the present invention, another implementation of the present invention
Example provides a kind of Fault Locating Method of Interactive Internet TV.
Whether S201 calls terminal management system inquiry set-top box online, into S202.
S202 judges the optical network unit of set-top box connection for SFU or HGU, into S203 if set-top box is offline.
If set-top box is online, in the corresponding last time authentication failure message of IPTV platform inquiry set-top box, according to most
An authentication failure message authentication failure message positions IPTV service failure afterwards.
S203, it is whether online in terminal management system inquiry HGU if set-top box is HGU, into S204.
If whether set-top box is SFU, online in OMC system queries SFU, into S205.
S204, it is whether online in OMC system queries HGU if offline in terminal management system inquiry HGU, into S205.
If online in terminal management system inquiry HGU, the end that IPTV service is opened on HGU is judged in terminal management system
Mouth state is UP or DOWN, into S207.
S205, if online in OMC system queries HGU or SFU, the received optical power for judging HGU or SFU in OMC system is
The no lowest threshold lower than received optical power, into S206.
If not online in OMC system queries HGU or SFU, according to the operating status positioning failure or root of HGU in OMC system
According to the operating status positioning failure of SFU in OMC system.
S206 passes through if judging that the received optical power of HGU or SFU is higher than the lowest threshold of received optical power in OMC system
Call the mac learning table of HGU or the MAC learning table of SFU judge whether link is reachable between HGU to OLT or SFU is arrived on OLT
Whether link is reachable between OLT, into S209.
If judging that the received optical power of HGU or SFU is lower than the lowest threshold of received optical power in OMC system, event is positioned
Barrier is that HGU or SFU received optical power is low.
S207, if judging in terminal management system, the port status that IPTV service is opened on HGU for UP, continues at end
Whether the MAC Address that connection equipment on the port of IPTV is opened in end management system judgement matches with IP address when opening state, into
Enter S208.
If judging the port status for opening IPTV service on HGU in terminal management system for DOWN, positioning failure is machine
Link failure between top box and HGU.
S208, if connecting the address MAC and the opening state of equipment on the port that IPTV is opened in terminal management system judgement
When IP address match, by OLT call HGU mac learning table judge whether link reachable between HGU to OLT, entrance
S209。
If the IP when the MAC Address and opening state that connect equipment on the port of IPTV are opened in terminal management system judgement
Location mismatches, then positioning failure is the non-set-top box for opening IPTV service of set-top box of the port IPTV connection.
S209, if being judged between HGU to OLT by the mac learning table of calling HGU on OLT or the mac learning table of SFU
Link is reachable or SFU to OLT between link it is reachable, then inquire aaa server according to the MAC Address of set-top box on multiple BRAS
Whether aaa server, which allows BRAS by certification, is judged to the authentification failure record of BRAS, into S210.
If judging that link is not between HGU to OLT by the mac learning table of calling HGU on OLT or the mac learning table of SFU
Link is unreachable between reachable or SFU to OLT, then positioning failure is VLAN configuration error.
S210, if the authentification failure record of at least one BRAS is not inquired, according to the IP address and set-top box of BRAS
MAC Address inquiry set-top box whether obtained IP address, into S211.
If inquiring aaa server to record the authentification failure of all BRAS, set-top box is positioned to the chain between BRAS
Road failure.
S211 enters if inquiring set-top box according to the MAC Address of the IP address of BRAS and set-top box has obtained IP address
S212。
If inquiring set-top box according to the MAC Address of the IP address of BRAS and set-top box does not obtain the address IP, set-top box is positioned
To the link failure between BRAS.
S212, in DHCP system according to the MAC Address of set-top box and the system log positioning failure of DHCP.
It is the fault locator structural schematic diagram of Interactive Internet TV in the embodiment of the present invention referring to fig. 2, it is interactive
The fault locator of Web TV and the Fault Locating Method of Interactive Internet TV are corresponding, the event of Interactive Internet TV
Barrier positioning device 300 specifically includes:
First judgment module 310, for being looked by OMC system by calling terminal management system verifying set-top box not online
It is online to ask HGU or SFU, and HGU or SFU received optical power is normal.
In some embodiments, first judgment module 310 specifically include:
First inquiry submodule, for inquiring the operating status of HGU or SFU in OMC system.
First judging submodule judges that HGU or SFU are online for determining that the operating status of HGU or SFU are UP.
First positioning submodule, for determining that the operating status of HGU or SFU are LOS, positioning OLT and HGU or OLT and SFU
Between linkage fault.
Second positioning submodule positions HGU or SFU power supply for determining that the operating status of HGU or SFU are POWER OFF
Failure.
In some embodiments, first judgment module 310 specifically include:
Second inquiry submodule, it is not online for terminal management system inquiry HGU, then existed by OMC system queries HGU
Line.
In some embodiments, after first judgment module 310, further includes:
Third judgment module, for by calling the mac learning table of HGU or SFU to judge HGU or SFU to OLT on OLT
Between link it is unreachable.
Third locating module is IPTV service VLAN configuration error for positioning failure.
In some embodiments, before the second judgment module 320, further includes:
Third inquires submodule, for not online by calling terminal management system verifying set-top box, and terminal management system
System inquiry HGU is online.
4th inquiry submodule, the port for opening IPTV service on terminal management system inquiry HGU are normal.
In some embodiments, after the 4th inquiry submodule, further includes:
First determines submodule, and equipment is connected on the port for opening IPTV service for confirming in terminal management system
IP address mismatches when MAC Address and opening state.
Third positioning submodule is mismatched for positioning set-top box and HGU.
In further embodiments, before the second judgment module 320, further includes:
Third inquires submodule, for not online by calling terminal management system verifying set-top box, and terminal management system
System inquiry HGU is online.
4th positioning submodule, the port for opening IPTV service on terminal management system inquiry HGU is abnormal, positioning
Link failure between set-top box and HGU.
In some embodiments, after first judgment module 310, further includes:
4th locating module positions HGU or SFU for HGU or SFU received optical power lower than optical signal sensitivity is received
The low failure of received optical power.
Second judgment module 320, for judging that the link between HGU or SFU and OLT device is reachable, then in multiple BRAS
It is upper that the authentification failure of BRAS is recorded according to the MAC Address inquiry aaa server of set-top box respectively.
In some embodiments, the second judgment module 320, further includes:
Second judgment submodule, for by calling the mac learning table of HGU or SFU to judge that HGU or SFU are arrived on OLT
Whether link is reachable between OLT.
Third judging submodule, for judging that the link between HGU or SFU and OLT device is reachable.
In some embodiments, after the second judgment module 320, further includes:
5th locating module, for not inquiring authentification failure record of the aaa server to BRAS and the basis on BARS
The MAC Address of set-top box does not inquire set-top box and has obtained IP address, positioning set-top box to the link failure between BRAS.
First locating module 330 inquires aaa server for the MAC Address according to set-top box and recognizes whole BARS
Failure record is demonstrate,proved, then positions set-top box to the link failure between BRAS.
Second locating module 340 does not inquire certification of the aaa server to BRAS for the MAC Address according to set-top box
It failure record and set-top box is inquired according to MAC Address on BARS has obtained IP address, DHCP system is according to the MAC of set-top box
The system log positioning failure of address and DHCP.
In some embodiments, the second locating module 340, specifically includes:
4th inquiry submodule, inquiring in DHCP system for the MAC Address according to set-top box whether there is and the MAC
The corresponding system log in address.
5th positioning submodule, if positioning BRAS to machine for inquiring less than system log corresponding with the MAC Address
Network failure between top box.
In some embodiments, the fault locator of the Interactive Internet TV of the embodiment of the present invention, further includes:
6th locating module, for online by calling terminal management system verifying set-top box, in IPTV platform enquiry machine
The corresponding last time authentication failure message of top box positions IPTV service failure according to last time authentication failure message.
Fig. 3 is to show the Fault Locating Method and device that can be realized Interactive Internet TV according to an embodiment of the present invention
Interactive Internet TV FLU Fault Location Unit 400 exemplary hardware architecture structure chart.
As shown in figure 3, the FLU Fault Location Unit 400 of Interactive Internet TV includes input equipment 401, input interface
402, central processing unit 403, memory 404, output interface 405 and output equipment 406.Wherein, input interface 402, center
Processor 403, memory 404 and output interface 405 are connected with each other by bus 410, input equipment 401 and output equipment
406 are connect by input interface 402 and output interface 405 with bus 410 respectively, and then fixed with the failure of Interactive Internet TV
The other assemblies connection of position equipment 400.
Specifically, input equipment 401 is received from the defeated of external (for example, the fault location of Interactive Internet TV instructs)
Enter information, and central processing unit 403 is transmitted to for information is inputted by input interface 402；Central processing unit 403 is based on memory
The computer executable instructions stored in 404 handle to generate output information input information, by output information it is interim or
Person is permanently stored in memory 404, and output information is then transmitted to output equipment 406 by output interface 405；Output
Equipment 406 by output information be output to Interactive Internet TV FLU Fault Location Unit 400 outside for users to use.
That is, the FLU Fault Location Unit of Interactive Internet TV shown in Fig. 3 also may be implemented as including: storage
There is the memory of computer executable instructions；And processor, the processor can be real when executing computer executable instructions
Now in conjunction with the Fault Locating Method and device of Fig. 1 to Fig. 3 Interactive Internet TV described.
In one embodiment, the FLU Fault Location Unit 400 of Interactive Internet TV shown in Fig. 3 may be implemented as one
Kind equipment, which may include: memory, for storing program；Processor, for running the institute stored in the memory
State program, with execute the embodiment of the present invention and another embodiment of the present invention provides Interactive Internet TV fault location side
Method.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, and the essence of corresponding technical solution is not made to be detached from various embodiments of the present invention technology
The range of scheme.
Claims (12)
1. a kind of Fault Locating Method of Interactive Internet TV characterized by comprising
By calling terminal management system verifying set-top box not online, by operation and maintenance center OMC system queries home network pipe
It is online to manage system unit HGU or single home unit SFU, and the HGU or the SFU received optical power are normal；
Judge that the link between the HGU or the SFU and optical line terminal OLT equipment is reachable, is then connect in multiple broad band remotes
Enter on server B RAS respectively according to the medium access control MAC Address inquiry authentication and authorization charging AAA service of the set-top box
Device records the authentification failure of BRAS；
MAC Address according to the set-top box inquires the aaa server and records to the authentification failure of whole BARS, then positions
The set-top box is to the link failure between BRAS；
MAC Address according to the set-top box does not inquire the aaa server to the authentification failure record of BRAS and described
BARS is upper to be inquired set-top box according to the MAC Address and has obtained IP address, the dynamic host configuration protocol DHCP system root
According to the MAC Address of the set-top box and the system log positioning failure of DHCP.
2. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that the method is also wrapped
It includes:
By calling terminal management system verifying set-top box online, the set-top box is inquired in Interactive Internet TV IPTV platform
Corresponding last time authentication failure message positions IPTV service failure according to the last time authentication failure message.
3. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that described by Operation and Maintenance
OMC system queries family network management system unit HGU or single home unit SFU are online at center, comprising:
The terminal management system inquiry HGU is not online, then online by OMC system queries HGU.
4. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that described in the judgement
Link between HGU or the SFU and optical line terminal OLT equipment is up to before, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
Terminal management system inquire on the HGU open IPTV service port it is normal.
5. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that described in the judgement
Link between HGU or the SFU and optical line terminal OLT equipment is up to before, further includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
The port that IPTV service is opened on terminal management system inquiry HGU is abnormal, then positions between the set-top box and HGU
Link failure.
6. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that the method is also wrapped
It includes:
It is not online by calling terminal management system to verify set-top box, and terminal management system inquiry HGU is online；
The terminal management system inquire on the HGU open IPTV port it is normal；
Confirm in the terminal management system it is described open on the port of IPTV connect equipment MAC Address and opening state when
IP address mismatches；
It positions the set-top box and the HGU is mismatched.
7. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that described in the judgement
Link between HGU or the SFU and optical line terminal OLT equipment is reachable, then in multiple Broadband Remote Access Server BRAS
It is upper that BRAS is recognized according to the medium access control MAC Address inquiry authentication and authorization charging aaa server of the set-top box respectively
After card failure record, further includes:
The aaa server is not inquired to record and on the BARS according to the set-top box authentification failure of BRAS
MAC Address does not inquire set-top box and has obtained IP address, positions the set-top box to the link failure between the BRAS.
8. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that described in the judgement
Link between HGU or the SFU and optical line terminal OLT equipment is reachable, comprising:
Mac learning table by calling the HGU or the SFU on OLT judge the HGU or the SFU to the OLT it
Between link it is whether reachable；
Judge that the link between the HGU or the SFU and the OLT device is reachable.
9. the Fault Locating Method of Interactive Internet TV according to claim 1, which is characterized in that the HGU or described
After SFU received optical power is normal, further includes:
Mac learning table by calling the HGU or the SFU on OLT judge the HGU or the SFU to the OLT it
Between link it is unreachable；
Positioning failure is IPTV service VLAN configuration error.
10. a kind of fault locator of Interactive Internet TV, which is characterized in that described device includes:
First judgment module, for not online by calling terminal management system to verify set-top box, by OMC system queries HGU or
SFU is online, and the HGU or the SFU received optical power are normal；
Second judgment module, for judging that the link between the HGU or the SFU and OLT device is reachable, then in multiple BRAS
It is upper that the authentification failure of BRAS is recorded according to the MAC Address inquiry aaa server of the set-top box respectively；
First locating module recognizes whole BARS for inquiring the aaa server according to the MAC Address of the set-top box
Failure record is demonstrate,proved, then positions the set-top box to the link failure between BRAS；
Second locating module does not inquire certification of the aaa server to BRAS for the MAC Address according to the set-top box
It failure record and set-top box is inquired according to the MAC Address on the BARS has obtained IP address, the DHCP system root
According to the MAC Address of the set-top box and the system log positioning failure of DHCP.
11. a kind of FLU Fault Location Unit of Interactive Internet TV, which is characterized in that the equipment includes:
Memory, for storing program；
Processor, for running the described program stored in the memory, to execute such as claim 1-9 any claim
The Fault Locating Method of the Interactive Internet TV.
12. a kind of computer storage medium, which is characterized in that be stored with computer program in the computer storage medium and refer to
It enables, interactive mode as claim in any one of claims 1 to 9 is realized when the computer program instructions are executed by processor
The Fault Locating Method of Web TV.
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| CN109981324B (en) | 2022-04-15 |
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