CN109977386A - A kind of outgoing call process production method and tool based on streaming production - Google Patents
A kind of outgoing call process production method and tool based on streaming production Download PDFInfo
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- CN109977386A CN109977386A CN201910214201.4A CN201910214201A CN109977386A CN 109977386 A CN109977386 A CN 109977386A CN 201910214201 A CN201910214201 A CN 201910214201A CN 109977386 A CN109977386 A CN 109977386A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/166—Editing, e.g. inserting or deleting
- G06F40/177—Editing, e.g. inserting or deleting of tables; using ruled lines
- G06F40/18—Editing, e.g. inserting or deleting of tables; using ruled lines of spreadsheets
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/166—Editing, e.g. inserting or deleting
- G06F40/186—Templates
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/30—Computing systems specially adapted for manufacturing
Abstract
The present invention relates to the outgoing call process production method made based on streaming, its implementation is as follows: generating in editing machine or imports conversation process template into editing machine, and the conversation process template of importing is shown in flow diagram form；Edit operation is carried out to conversation process template by the edit tool in editing machine；The conversation process template editted is tested by the testing tool in editing machine；The conversation process template tested is exported by Excel mode；Using an editing machine, realize the quick editor of importing, visualization, test and the export Excel of conversation process template, it is capable of providing and improves smooth flexible process editting function, free business configuration ability, the conversion function of efficiently perfect flow testing and figure process and text process.
Description
Technical field
The present invention relates to telephone outbound call technical fields, more specifically to a kind of outgoing call process based on streaming production
Production method and tool.
Background technique
Telephone outbound call is an indispensable module of the modern enterprise marketing, client service center.Telephone outbound call is automatic
The client filtered out is dialed, and to a system of its playback, plays the role of unartificial promotional.Exhalation clothes
Business can be used for market analysis, demand for services, service satisfaction survey drink client and the activities such as pay a return visit.
With the development of artificial intelligence technology, occurred call center services largely based on artificial intelligence in recent years
Quotient.As paging system outside a set of intelligence, how a set of perfect dialogue words art is provided and process editing system is most important.It uses
Present market outgoing call flow system, each platform have several big problems: can not provide and improve smooth flexible process editting function, nothing
Method provides free business configuration ability, can not provide efficiently perfect flow testing, can not also provide figure process and text
The conversion of process.
Summary of the invention
The technical problem to be solved in the present invention is that in view of the above drawbacks of the prior art, providing a kind of based on streaming system
The outgoing call process production method of work；
A kind of outgoing call process tools based on streaming production are also provided.
The technical solution adopted by the present invention to solve the technical problems is:
A kind of outgoing call process production method based on streaming production is constructed, its implementation is as follows:
Step 1: generate in editing machine or import conversation process template into editing machine, and by the conversation process of importing
Template is shown in flow diagram form；
Step 2: carrying out edit operation to the conversation process template by the edit tool in the editing machine；
Step 3: being tested by the testing tool in the editing machine the conversation process template editted；
Step 4: the conversation process template tested is exported by Excel mode.
Outgoing call process production method of the present invention based on streaming production, wherein the conversation process template includes
Start node, multiple robot nodes and end node.
Outgoing call process production method of the present invention based on streaming production, wherein to the volume of the robot node
Collect includes common Setting pattern and data query mode；The common Setting pattern provide language art, robot nodes ' behavior code,
Keep function, turns the business configuration attended a banquet with long pass recording at back function；The data query mode provides docking business interface
It inquires data and replys user function；
The robot nodes ' behavior code is hung up for tracking user in which robot node；
The keep function refers to the item that can return to upper robot node again after the completion of the dialogue of this robot node
Part；
The back function refers to the item that can return to last robot node again after the completion of the dialogue of this robot node
Part；
Described turn is attended a banquet, and is referred to and is turned operator attendance when user hits the robot node；
The long pass recording, refers to the audio file for uploading robot casting content；
The docking business interface inquires data, refers to the interface IP address that robot docking customer query system is filled in.
Outgoing call process production method of the present invention based on streaming production, wherein to the volume of the robot node
Collecting further includes user's trigger condition；User's trigger condition includes general mode and Parameter Conditions mode；The general mode
The business for providing keyword, corpus, priority, user's conditioned behavior code, user tag, default robot's node and hold line is matched
It sets；The Parameter Conditions mode provides and judges that user property walks to connect lower specified process robot node；
Keyword is mutually bound with corpus, and corresponding corpus is then played when being matched to corresponding keyword；
The priority, priority when being matched for the keyword；
User's conditioned behavior code is hung up for tracking user in which condition；
The user tag, for labelling to the user for meeting this robot node condition, label can be shown in machine
In conference detail；
Default robot's node refers to and is working as language described in user, and robot does not all have in other users condition
The route that can be walked when hit；
The hold line, the route that robot is walked when referring to user's silence；
The Parameter Conditions refer to that user docks the parameter that customer query system is filled in.
Outgoing call process production method of the present invention based on streaming production, wherein in the first step, to editing machine
The conversation process template of interior importing is blank flow template or the conversation process template that the editor stored before generates.
Outgoing call process production method of the present invention based on streaming production, wherein in the first step, the editor
Painting canvas of the device with the explicit conversation process template in flow diagram form；In the second step, edit operation includes cancelling, again
Do, paste, deleting, amplifying, reducing, adapt to it is one or more in painting canvas, actual size, multiselect, autoplacement and search operation；
The revocation refers to the last operation of revocation；
It is described to reform, last destruction operation can be recalled；
The multiselect can choose multiple robot nodes, condition or robot node condition；
The duplication can replicate single or multiple robot nodes or robot node condition；
The single or multiple robot nodes or robot node condition replicated are pasted in the stickup；
Described search, the title for including in search routine, words art, keyword or corpus；
Unwanted line, robot node or robot node condition are deleted in the deletion；
Whole painting canvas is amplified in the amplification；
Whole painting canvas is reduced in the diminution；
The adaptation painting canvas adapts view to whole painting canvas；
The actual size, the actual size of show canvas；
The autoplacement, automatic aligning adjust robot node location.
Outgoing call process production method of the present invention based on streaming production, wherein in the third step, the test
Conversation process template is preferentially submitted model training before being tested by tool.
Outgoing call process production method of the present invention based on streaming production, wherein in the third step, testing tool
Including single node test, full dose test and interactive testing；
The single node test, tests individual node, and whether the keyword corpus that test user's condition is configured
It conflicts with each other, shows specific conflict condition, quick orientation conflicts node；
The full dose test provides user and imports excel progress batch expected result test, is user's batch testing
The comparison of expected result and actual result；
The interactive testing simulates practical outgoing call situation, carries out user and machine is talked with, and positioning hit node is quickly fixed
The hit situation of position node.
Outgoing call process production method of the present invention based on streaming production, wherein it is real that the editing machine is based on web
It is existing.
A kind of outgoing call process tools based on streaming production, according to the above-mentioned outgoing call process system based on streaming production
Make method, which is characterized in that the tool includes the editing machine.
The beneficial effects of the present invention are: an editing machine is used, realizes that the importing of conversation process template, visualization are quick
Editor, test and export Excel, be capable of providing improve smooth flexible process editting function, free business configuration ability,
The conversion function of efficiently perfect flow testing and figure process and text process.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, below in conjunction with attached drawing and reality
Applying example, the invention will be further described, and the accompanying drawings in the following description is only section Example of the invention, for this field
For those of ordinary skill, without creative efforts, it can also be obtained according to these attached drawings other accompanying drawings:
Fig. 1 is the outgoing call process production method flow chart based on streaming production of present pre-ferred embodiments.
Specific embodiment
In order to keep the purposes, technical schemes and advantages of the embodiment of the present invention clearer, implement below in conjunction with the present invention
Technical solution in example carries out clear, complete description, it is clear that and described embodiment is section Example of the invention, and
It is not all of embodiment.Based on the embodiment of the present invention, those of ordinary skill in the art are not before making the creative labor
Every other embodiment obtained is put, protection scope of the present invention is belonged to.
The outgoing call process production method based on streaming production of present pre-ferred embodiments is as shown in Figure 1, its implementation
It is as follows:
S01: generating in editing machine or import conversation process template into editing machine, and by the conversation process template of importing
It shows in flow diagram form；
S02: edit operation is carried out to conversation process template by the edit tool in editing machine；
S03: the conversation process template editted is tested by the testing tool in editing machine；
S04: the conversation process template tested is exported by Excel mode；
Using an editing machine, the quick editor of the importing of conversation process template, visualization, test and export are realized
Excel is capable of providing and improves smooth flexible process editting function, free business configuration ability, efficiently perfect process survey
The conversion function of examination and figure process and text process.
Preferably, conversation process template includes start node, multiple robot nodes and end node；Multiple robots
Logical relation is relied between node, forms one or more layers logic flow.
It preferably, include common Setting pattern and data query mode to the editor of robot node；Common Setting pattern
Language art is provided, robot nodes ' behavior code, keep function, back function, turns the business configuration attended a banquet with long pass recording；Data are looked into
Inquiry mode provides docking business interface inquiry data and replys user function；
Robot nodes ' behavior code is hung up for tracking user in which robot node；
Keep function refers to the condition that can return to upper robot node again after the completion of the dialogue of this robot node；
Back function refers to the condition that can return to last robot node again after the completion of the dialogue of this robot node；
Turn to attend a banquet, refers to and turn operator attendance when user hits the robot node；
Long pass recording refers to the audio file for uploading robot casting content；
It docks business interface and inquires data, refer to the interface IP address that robot docking customer query system is filled in.
It preferably, further include user's trigger condition to the editor of robot node；User's trigger condition includes general mode
With Parameter Conditions mode；General mode provides keyword, corpus, priority, user's conditioned behavior code, user tag, default machine
The business configuration of device people node and hold line；Parameter Conditions mode provides and judges that user property walks to connect lower specified process robot
Node；
Keyword is mutually bound with corpus, and corresponding corpus is then played when being matched to corresponding keyword；
Priority, priority when being matched for keyword；
User's conditioned behavior code is hung up for tracking user in which condition；
User tag, for labelling to the user for meeting this robot node condition, label can be shown in robot meeting
It talks about in detail；
Default robot's node refers to and is working as language described in user, and robot is not all hit in other users condition
When the route that can walk；
Hold line, the route that robot is walked when referring to user's silence；
Parameter Conditions refer to that user docks the parameter that customer query system is filled in.
Preferably, in the first step, the conversation process template imported into editing machine is blank flow template or stores before
Editor generate conversation process template.
Preferably, in the first step, painting canvas of the editing machine with explicit conversation process template in flow diagram form；Second step
In, edit operation includes cancelling, reforming, pasting, deleting, amplifying, reducing, adapting to painting canvas, actual size, multiselect, autoplacement
With it is one or more in search operation；
Revocation refers to the last operation of revocation；
It reforms, last destruction operation can be recalled；
Multiselect can choose multiple robot nodes, condition or robot node condition；
Duplication, can replicate single or multiple robot nodes or robot node condition；
It pastes, pastes the single or multiple robot nodes or robot node condition replicated；
It searches for, title, words art, keyword or the corpus for including in search routine；
It deletes, deletes unwanted line, robot node or robot node condition；
Whole painting canvas is amplified in amplification；
It reduces, reduces whole painting canvas；
Painting canvas is adapted to, adapts view to whole painting canvas；
Actual size, the actual size of show canvas；
Autoplacement, automatic aligning adjust robot node location.
Preferably, in third step, conversation process template is preferentially submitted model training before being tested by testing tool.
Preferably, in third step, testing tool includes single node test, full dose test and interactive testing；
Single node test, tests individual node, and whether the keyword corpus that test user's condition is configured is mutual
Conflict, shows specific conflict condition, quick orientation conflicts node；
Full dose test provides user and imports excel progress batch expected result test, it is expected for user's batch testing
As a result with the comparison of actual result；
Interactive testing simulates practical outgoing call situation, carries out user and machine is talked with, positioning hit node, quickly positioning section
The hit situation of point.
Outgoing call process production method based on streaming production of the invention, wherein editing machine is realized based on web.
A kind of outgoing call process tools based on streaming production, according to the above-mentioned outgoing call process system based on streaming production
Make method, tool includes editing machine；It should be noted that the tool form of expression is preferably web form；Likewise, can be with
It is exe executable file, APP small routine etc. form.
It should be understood that for those of ordinary skills, it can be modified or changed according to the above description,
And all these modifications and variations should all belong to the protection domain of appended claims of the present invention.
Claims (10)
1. a kind of outgoing call process production method based on streaming production, its implementation are as follows:
Step 1: generate in editing machine or import conversation process template into editing machine, and by the conversation process template of importing
It shows in flow diagram form；
Step 2: carrying out edit operation to the conversation process template by the edit tool in the editing machine；
Step 3: being tested by the testing tool in the editing machine the conversation process template editted；
Step 4: the conversation process template tested is exported by Excel mode.
2. the outgoing call process production method according to claim 1 based on streaming production, which is characterized in that the dialogue stream
Journey template includes start node, multiple robot nodes and end node.
3. the outgoing call process production method according to claim 2 based on streaming production, which is characterized in that the machine
The editor of people's node includes common Setting pattern and data query mode；The common Setting pattern provides language art, robot section
Point behavior code, back function, turns the business configuration attended a banquet with long pass recording at keep function；The data query mode offer pair
It connects business interface inquiry data and replys user function；
The robot nodes ' behavior code is hung up for tracking user in which robot node；
The keep function refers to the condition that can return to upper robot node again after the completion of the dialogue of this robot node；
The back function refers to the condition that can return to last robot node again after the completion of the dialogue of this robot node；
Described turn is attended a banquet, and is referred to and is turned operator attendance when user hits the robot node；
The long pass recording, refers to the audio file for uploading robot casting content；
The docking business interface inquires data, refers to the interface IP address that robot docking customer query system is filled in.
4. the outgoing call process production method according to claim 2 based on streaming production, which is characterized in that the machine
The editor of people's node further includes user's trigger condition；User's trigger condition includes general mode and Parameter Conditions mode；Institute
It states general mode and keyword, corpus, priority, user's conditioned behavior code, user tag, default robot's node and hold is provided
The business configuration of line；The Parameter Conditions mode provides and judges that user property walks to connect lower specified process robot node；
Keyword is mutually bound with corpus, and corresponding corpus is then played when being matched to corresponding keyword；
The priority, priority when being matched for the keyword；
User's conditioned behavior code is hung up for tracking user in which condition；
The user tag, for labelling to the user for meeting this robot node condition, label can be shown in robot meeting
It talks about in detail；
Default robot's node refers to and is working as language described in user, and robot is not all hit in other users condition
When the route that can walk；
The hold line, the route that robot is walked when referring to user's silence；
The Parameter Conditions refer to that user docks the parameter that customer query system is filled in.
5. the outgoing call process production method according to claim 2 based on streaming production, which is characterized in that the first step
In, the conversation process template imported into editing machine is blank flow template or the dialogue stream that the editor stored before generates
Journey template.
6. the outgoing call process production method according to claim 2 based on streaming production, which is characterized in that the first step
In, painting canvas of the editing machine with the explicit conversation process template in flow diagram form；In the second step, edit operation
Including cancelling, reforming, paste, delete, amplify, reduce, adapt in painting canvas, actual size, multiselect, autoplacement and search operation
It is one or more；
The revocation refers to the last operation of revocation；
It is described to reform, last destruction operation can be recalled；
The multiselect can choose multiple robot nodes, condition or robot node condition；
The duplication can replicate single or multiple robot nodes or robot node condition；
The single or multiple robot nodes or robot node condition replicated are pasted in the stickup；
Described search, the title for including in search routine, words art, keyword or corpus；
Unwanted line, robot node or robot node condition are deleted in the deletion；
Whole painting canvas is amplified in the amplification；
Whole painting canvas is reduced in the diminution；
The adaptation painting canvas adapts view to whole painting canvas；
The actual size, the actual size of show canvas；
The autoplacement, automatic aligning adjust robot node location.
7. the outgoing call process production method according to claim 4 based on streaming production, which is characterized in that the third step
In, conversation process template is preferentially submitted model training before being tested by the testing tool.
8. the outgoing call process production method according to claim 7 based on streaming production, which is characterized in that the third step
In, testing tool includes single node test, full dose test and interactive testing；
The single node test, tests individual node, and whether the keyword corpus that test user's condition is configured is mutual
Conflict, shows specific conflict condition, quick orientation conflicts node；
The full dose test provides user and imports excel progress batch expected result test, it is expected for user's batch testing
As a result with the comparison of actual result；
The interactive testing simulates practical outgoing call situation, carries out user and machine is talked with, positioning hit node, quickly positioning section
The hit situation of point.
9. -8 any outgoing call process production method based on streaming production according to claim 1, which is characterized in that described
Editing machine is realized based on web.
10. a kind of outgoing call process tools based on streaming production, -9 is any described based on streaming system according to claim 1
The outgoing call process production method of work, which is characterized in that the tool includes the editing machine.
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