CN109961320A - One kind is based on computer network exploitation operation suggestion feedback collection system - Google Patents
One kind is based on computer network exploitation operation suggestion feedback collection system Download PDFInfo
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- CN109961320A CN109961320A CN201910188900.6A CN201910188900A CN109961320A CN 109961320 A CN109961320 A CN 109961320A CN 201910188900 A CN201910188900 A CN 201910188900A CN 109961320 A CN109961320 A CN 109961320A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q30/02—Marketing; Price estimation or determination; Fundraising
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Abstract
The invention discloses one kind based on computer network exploitation operation suggestion feedback collection system, including user's terminal system and operator subsystem, user's terminal system includes registration login module, uploading module, opinion receiving module and service grading module, the operator subsystem includes collection module, complaint analysis module, database, suggestion feedback module, backstage customer service operation module and service grading module, and the opinion collection module includes picture collection submodule, text acquisition submodule, voice collecting submodule and Image Acquisition submodule.The present invention can be searched quickly and send solution to user, improve feedback speed, be capable of the solution in supplementary data library at any time, improved user to the satisfaction of network operation product, promoted user to the degree of recognition of operator.
Description
Technical field
The present invention relates to feedback collection systems technical fields, more particularly to a kind of developed based on computer network to run opinion
Feedback collection systems.
Background technique
Currently, using as the technology of computer network develops and popularizes, network customer service systematic difference is more and more extensive,
Client feedback system is also gradually paid attention to.
Existing network operation system can not high speed effective solution problem or can not be timely in client feedback problem
Customer issue feedback is given, client is will cause and operator is discontented with, reduces client to the supporting dynamics of operator.
Summary of the invention
Technical problems based on background technology, the invention proposes one kind based on computer network exploitation operation opinion
Feedback collection systems.
A kind of computer network exploitation operation suggestion feedback collection system that is based on proposed by the present invention includes user terminal subsystem
System and operator subsystem, user's terminal system include registration login module, uploading module, opinion receiving module and service
Grading module, the operator subsystem include collection module, complaint analysis module, database, suggestion feedback module, backstage visitor
Operation module and service grading module are taken, the opinion collection module includes picture collection submodule, text acquisition submodule, language
Sound acquires submodule and Image Acquisition submodule, the complaint analysis module be used for acquired in opinion collection module submodule,
Text acquire submodule, voice collecting submodule and Image Acquisition submodule acquisition picture, text, voice and image information into
Row analysis and classification are handled, and the solution of problems of operation is pre-stored in the database, and the suggestion feedback module is used for
The user that is suitable in database is proposed that solution to the problem is sent to opinion receiving module, service grading module is used for meaning
See that problem back services are evaluated, customer service operation module in backstage is used for Input solution.
Preferably, it is analyzed and is generated according to entry and problem result in the complaint analysis module and search code such as
A1, A2, A3...AN, N are the positive integer more than or equal to 1.
Preferably, the problem of the typing solution according to entry and problem to be solved generate with search code to
Corresponding code such as a1, a2, a3...an, n is the positive integer more than or equal to 1, and such as there are a variety of solution party for an opinion problem
Case, then according to a1a, a2a, a3a ... ama carries out production multiple groups root code, and m is positive integer more than or equal to 1.
The collection method proposed by the present invention that operation suggestion feedback collection system is developed based on computer network, including it is following
Step:
S1: user passes through registration login module register account number, login account by terminal downloads user terminal system；
S2: user is by uploading module uploading pictures, text, voice and image information, and family terminal system is by above- mentioned information
It is transferred to operator subsystem；
S3: the opinion collection module in operator subsystem collects pictures, text, voice and image information, complaint analysis
Module identification and information is read, and problem category is distinguished according to the content of information, is known problem by Question Classification and unknown ask
Topic, and problem is generated and searches code；
S4: the lookup code of for example known problem is then searched from database corresponding with the known trouble-shoots code
Root code, and will be connect in the corresponding solution of root code by the opinion that suggestion feedback module is sent to user's terminal system
By module, it is confirmed whether to solve the problems, such as through user's operation opinion receiving module, service evaluation module is entered if solving, to this
Suggestion feedback service is scored and is left a message；
S5: such as the problem of unresolved suggestion feedback, then the root of other multiple groups solutions corresponding with the problem is sent
Code；
S6: the step of repeating S4 and S5, until the confirmation of user's operation receiving module has solved the problems, such as；
S7: when there is unknown problem lookup code, which is transferred to backstage customer service and operated by complaint analysis module
Module, contact staff input the solution of the unknown problem by backstage customer service operation module, and generating in the database should
The root code of solution.
The invention has the benefit that the present invention can be by by part problems of operation input database, by data
The problem of generating root code in library, and being inputted according to user information generates corresponding lookup code, by searching for code and root
Code can be searched quickly to matching and send solution to user, improve feedback speed, being capable of supplementary data library at any time
Solution, improve user to the satisfaction of network operation product, promote user to the degree of recognition of operator.
Detailed description of the invention
Fig. 1 is a kind of workflow that operation suggestion feedback collection system is developed based on computer network proposed by the present invention
Structural schematic diagram.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.
Referring to Fig.1, a kind of based on computer network exploitation operation suggestion feedback collection system, including user's terminal system and
Operator subsystem, user's terminal system include registration login module, uploading module, opinion receiving module and service scoring
Module, the operator subsystem include collection module, complaint analysis module, database, suggestion feedback module, backstage customer service behaviour
Make module and service grading module, the opinion collection module includes picture collection submodule, text acquires submodule, voice is adopted
Collect submodule and Image Acquisition submodule, the complaint analysis module is used for acquisition submodule, text in opinion collection module
Picture, text, voice and the image information of acquisition submodule, voice collecting submodule and the acquisition of Image Acquisition submodule are divided
Analysis and classification are handled, and the solution of problems of operation are pre-stored in the database, the suggestion feedback module will be for that will count
It is proposed that solution to the problem is sent to opinion receiving module according to the user that is suitable in library, service grading module is for asking opinion
Topic back services are evaluated, and customer service operation module in backstage is used for Input solution.
In the present invention, is analyzed and generated according to entry and problem result in the complaint analysis module and search code such as
The problem of A1, A2, A3...AN, N are positive integer more than or equal to 1, typing solution is according to entry and needs to solve
It is the positive integer more than or equal to 1 that problem, which generates and searches code to corresponding code such as a1, a2, a3...an, n, and such as one is anticipated
Seeing problem, there are a variety of solutions, then according to a1a, a2a, a3a ... ama carry out production multiple groups root code, m be more than or equal to
1 positive integer.
Referring to Fig.1, the collection method of operation suggestion feedback collection system, including following step are developed based on computer network
It is rapid:
S1: user passes through registration login module register account number, login account by terminal downloads user terminal system；
S2: user is by uploading module uploading pictures, text, voice and image information, and family terminal system is by above- mentioned information
It is transferred to operator subsystem；
S3: the opinion collection module in operator subsystem collects pictures, text, voice and image information, complaint analysis
Module identification and information is read, and problem category is distinguished according to the content of information, is known problem by Question Classification and unknown ask
Topic, and problem is generated and searches code；
S4: the lookup code of for example known problem is then searched from database corresponding with the known trouble-shoots code
Root code, and will be connect in the corresponding solution of root code by the opinion that suggestion feedback module is sent to user's terminal system
By module, it is confirmed whether to solve the problems, such as through user's operation opinion receiving module, service evaluation module is entered if solving, to this
Suggestion feedback service is scored and is left a message；
S5: such as the problem of unresolved suggestion feedback, then the root of other multiple groups solutions corresponding with the problem is sent
Code；
S6: the step of repeating S4 and S5, until the confirmation of user's operation receiving module has solved the problems, such as；
S7: when there is unknown problem lookup code, which is transferred to backstage customer service and operated by complaint analysis module
Module, contact staff input the solution of the unknown problem by backstage customer service operation module, and generating in the database should
The root code of solution.
The foregoing is only a preferred embodiment of the present invention, but scope of protection of the present invention is not limited thereto,
Anyone skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention and its
Inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (4)
1. one kind is based on computer network exploitation operation suggestion feedback collection system, including user's terminal system and operator's subsystem
System, which is characterized in that user's terminal system includes that registration login module, uploading module, opinion receiving module and service are commented
Sub-module, the operator subsystem include collection module, complaint analysis module, database, suggestion feedback module, backstage customer service
Operation module and service grading module, the opinion collection module include picture collection submodule, text acquisition submodule, voice
Submodule and Image Acquisition submodule are acquired, the complaint analysis module is used for acquisition submodule, text in opinion collection module
Picture, text, voice and the image information that word acquires submodule, voice collecting submodule and the acquisition of Image Acquisition submodule carry out
Analysis and classification are handled, and the solution of problems of operation are pre-stored in the database, the suggestion feedback module is used for will
The user that is suitable in database proposes that solution to the problem is sent to opinion receiving module, and service grading module is used for opinion
Problem back services are evaluated, and customer service operation module in backstage is used for Input solution.
2. according to claim 1 a kind of based on computer network exploitation operation suggestion feedback collection system, feature exists
In, it is analyzed and is generated according to entry and problem result in the complaint analysis module and search code such as A1, A2, A3...AN,
N is the positive integer more than or equal to 1.
3. according to claim 1 a kind of based on computer network exploitation operation suggestion feedback collection system, feature exists
Solution is generated with lookup code according to entry and problem to be solved to corresponding code in, the typing the problem of
Such as a1, a2, a3...an, n is the positive integer more than or equal to 1, and such as there are a variety of solutions for an opinion problem, then according to
A1a, a2a, a3a ... ama carries out production multiple groups root code, and m is positive integer more than or equal to 1.
4. the collection method according to claim 1 that operation suggestion feedback collection system is developed based on computer network,
It is characterized in that, comprising the following steps:
S1: user passes through registration login module register account number, login account by terminal downloads user terminal system；
S2: user is transmitted above- mentioned information by uploading module uploading pictures, text, voice and image information, family terminal system
To operator subsystem；
S3: the opinion collection module in operator subsystem collects pictures, text, voice and image information, complaint analysis module
Identification and read information, and according to the content of information distinguish problem category, by Question Classification be known problem and unknown problem, and
Problem is generated and searches code；
S4: the lookup code of for example known problem is then searched and corresponding generation of the known trouble-shoots code from database
Code, and mould will be received by the opinion that suggestion feedback module is sent to user's terminal system in root code corresponding solution
Block is confirmed whether to solve the problems, such as through user's operation opinion receiving module, into service evaluation module if solving, to this opinion
Back services are scored and are left a message；
S5: such as the problem of unresolved suggestion feedback, then the root code of other multiple groups solutions corresponding with the problem is sent；
S6: the step of repeating S4 and S5, until the confirmation of user's operation receiving module has solved the problems, such as；
S7: when there is unknown problem lookup code, which is transferred to backstage customer service operation module by complaint analysis module,
Contact staff inputs the solution of the unknown problem by backstage customer service operation module, and generates the solution party in the database
The root code of case.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910188900.6A CN109961320A (en) | 2019-03-13 | 2019-03-13 | One kind is based on computer network exploitation operation suggestion feedback collection system |
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| CN201910188900.6A CN109961320A (en) | 2019-03-13 | 2019-03-13 | One kind is based on computer network exploitation operation suggestion feedback collection system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112348653A (en) * | 2020-12-03 | 2021-02-09 | 四川长虹电器股份有限公司 | Automatic test operation and maintenance system of financial cloud platform |
| CN115496628A (en) * | 2022-10-21 | 2022-12-20 | 普杰软件(南京)有限公司 | Smart hotel management system |
-
2019
- 2019-03-13 CN CN201910188900.6A patent/CN109961320A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112348653A (en) * | 2020-12-03 | 2021-02-09 | 四川长虹电器股份有限公司 | Automatic test operation and maintenance system of financial cloud platform |
| CN115496628A (en) * | 2022-10-21 | 2022-12-20 | 普杰软件(南京)有限公司 | Smart hotel management system |
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Application publication date: 20190702 |