CN109872087A - A kind of dispatching method and equipment, storage medium - Google Patents
A kind of dispatching method and equipment, storage medium Download PDFInfo
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- CN109872087A CN109872087A CN201910222936.1A CN201910222936A CN109872087A CN 109872087 A CN109872087 A CN 109872087A CN 201910222936 A CN201910222936 A CN 201910222936A CN 109872087 A CN109872087 A CN 109872087A
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
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- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
Abstract
The present embodiments relate to field of computer technology, a kind of dispatching method and equipment, storage medium are disclosed.In the present invention, which includes: to obtain administration machine list, wherein includes the information of at least two robots in artificial customer service compass of competency in administration machine list；Selection needs to provide the robot of help from administration machine list, obtains machine list to be serviced, wherein includes needing to provide the information of the robot of help in machine list to be serviced；According to machine list to be serviced, Xiang Rengong customer service, which is shown, needs to provide the service interface of each robot of help.The dispatching method can be applied to cloud server.It is each robot service for needing to provide help by an artificial customer service, avoid the problem that personnel's utilization rate is low caused by one-to-one method of service, improve the utilization rate of contact staff, reduce cost of labor, while the normal work for each robot in compass of competency provides guarantee.
Description
Technical field
The present embodiments relate to field of computer technology, in particular to a kind of dispatching method and equipment, storage medium.
Background technique
With the development of science and technology intelligent robot has obtained development at full speed.Intelligent robot does not need to rest, and can incite somebody to action
People frees from a large amount of repetitive operations.Due to environment, Network status and the diversification of user demand, existing intelligence
Robot can have the case where being unable to satisfy user demand, and artificial customer service is at this moment also needed to carry out remote assistant work.However, machine
The type of device people is more and more, such as sweeping robot, distributed robot, patrol robot etc., and different types of robot is real
Existing function is not also identical.
Inventor has found that artificial customer service is using one-to-one mode to machine now during studying the prior art
People carries out back work, i.e., one artificial customer service contemporaneity is only that a robot provides back work, still, due to machine
People is not constantly to require manual intervention, and causes personnel's utilization rate lower, higher cost.
Summary of the invention
Embodiment of the present invention is designed to provide a kind of dispatching method and equipment, storage medium, to solve a pair
When one auxiliary robot is worked, caused contact staff's utilization rate is low, personnel cost is high problem.
In order to solve the above technical problems, embodiments of the present invention provide a kind of dispatching method, comprising the following steps: obtain
Take administration machine list, wherein include at least two robots in artificial customer service compass of competency in administration machine list
Information；Selection needs to provide the robot of help from administration machine list, obtains machine list to be serviced, wherein
It include needing to provide the information of the robot of help in machine list to be serviced；According to machine list to be serviced, Xiang Rengong
Customer service, which is shown, needs to provide the service interface of each robot of help.
Embodiments of the present invention additionally provide a kind of server, comprising: at least one processor；And at least one
The memory of a processor communication connection；Wherein, memory is stored with the instruction that can be executed by least one processor, instructs quilt
At least one processor executes, so that at least one processor is able to carry out above-mentioned dispatching method.
Embodiments of the present invention additionally provide a kind of computer readable storage medium, are stored with computer program, the meter
Calculation machine program realizes above-mentioned dispatching method when being executed by processor.
Embodiment of the present invention in terms of existing technologies, by being selected in the robot in artificial customer service compass of competency
It selects needs and the robot of help is provided, and shown to the artificial customer service and need to provide the service interface of each robot of help,
Enable an artificial customer service to be each robot service for needing to provide help, avoids one-to-one method of service and led
The low problem of personnel's utilization rate of cause, improves the utilization rate of contact staff, reduces cost of labor, while in compass of competency
The normal work of each robot provide guarantee.
In addition, the information of robot includes the confidence value of the type of robot, the service code of robot and robot,
The confidence value of robot indicates the working condition of robot.
In which, by the height of the confidence value of robot, it can determine whether robot needs artificial customer service in time
Help, the robot to want help is put into machine list to be serviced, enables artificial customer service in time to be to be serviced
Robot in machine list provides help, guarantees that robot can restore to work normally.
In addition, selection needs to provide the robot of help from administration machine list, machine list to be serviced is obtained,
It include: that detection obtains the information that confidence value in administration machine list is lower than each robot of the first preset value；According to confidence
Value generates machine list to be serviced, wherein machine list to be serviced lower than the information of each robot of the first preset value
In include confidence value lower than the first preset value each robot information.
In which, the information of the robot of the first preset value is lower than according to confidence value, generates machine list to be serviced,
Enable the lower robot of confidence value to obtain the help of artificial customer service in time, ensure that robot can work normally.
In addition, Xiang Rengong customer service, which is shown, needs to provide the clothes of each robot of help according to machine list to be serviced
Business interface, comprising: the information of M robot is selected from machine list to be serviced；The information of M robot is supplied to people
The service window of work customer service shows the service interface of M robot by service window, wherein service window to artificial customer service
For showing that the service interface of at most N number of robot, N are greater than or equal to M simultaneously, M is greater than or equal to 1.
In addition, the service interface of M robot is shown to artificial customer service by service window, comprising: in service window
Increase the corresponding sub-services window of M robot, wherein show that corresponding needs provide help in sub-services window
The service interface of robot, and each sub-services window is shown in service window side by side.
In addition, the information of M robot is supplied to after the service window of artificial customer service, method further include: from wait take
It is engaged in deleting the information of M robot in machine list.
In addition, after the information for deleting M robot in machine list to be serviced, method further include: if it is determined that clothes
The service interface of N number of robot has been shown in business window simultaneously, and has determined that there are still need to mention in machine list to be serviced
For the information of the robot of help, then from the robot shown in service window, the highest robot of confidence value is selected, it will
The service interface of selected robot is deleted from service window, and is shown in machine list to be serviced in service interface
A robot service interface.
In which, by using the lower robot of confidence value in machine list to be serviced, replace in service interface
The highest robot of confidence value ensure that the lower robot of confidence value can obtain the help of artificial customer service in time.
In addition, the information of M robot to be supplied to the service window of artificial customer service, by service window to artificial customer service
After the service interface for showing M robot, method further include: from the robot shown in service window, select confidence
It is worth the robot more than the second preset value, the service interface of selected robot is deleted from service window.
In which, by being more than the second preset value by the confidence value in machine list to be serviced, that is, obtain extensive
Multiple robot is deleted, and the information of the robot in machine list to be serviced is updated in a timely manner, ensure that
The robot for obtaining help exits service interface in time.
In addition, selection needs to provide the robot of help from administration machine list, machine list to be serviced is obtained
Later, method further include: the information of the robot into machine list to be serviced will be added, deleted from administration machine list
It removes；By the service interface of selected robot after being deleted in service window, method further include: by the robot of deletion
Information is added into administration machine list.
In addition, the information of M robot is supplied to before the service window of artificial customer service, method further include: starting clothes
Business window；From the robot shown in service window, selecting confidence value is more than the robot of the second preset value, will be selected
Robot service interface from service window delete after, method further include: if it is determined that in service window be not present machine
The service interface of people, then close service window.
In addition, detection obtain administration machine list in confidence value lower than the first preset value each robot information it
Afterwards, method further include: the terminal of Xiang Rengong customer service sends scheduling request, wherein scheduling request is for prompting artificial customer service to exist
The robot to want help.
In addition, Xiang Rengong customer service, which is shown, needs to provide the clothes of each robot of help according to machine list to be serviced
It is engaged in front of interface, method further include: the current state for determining artificial customer service is non-busy condition.
In addition, Xiang Rengong customer service, which is shown, needs to provide the clothes of each robot of help according to machine list to be serviced
It is engaged in after interface, method further include: the operation according to artificial customer service to the service interface of robot, the work of control robot.
Detailed description of the invention
One or more embodiments are illustrated by the picture in corresponding attached drawing, these exemplary theorys
The bright restriction not constituted to embodiment, the element in attached drawing with same reference numbers label are expressed as similar element, remove
Non- to have special statement, composition does not limit the figure in attached drawing.
Fig. 1 is the dispatching method flow diagram in first embodiment according to the present invention；
Fig. 2 is the machine list conversion block diagram in first embodiment according to the present invention；
Fig. 3 is the dispatching method flow diagram in second embodiment according to the present invention；
Fig. 4 is the schematic diagram of the service window in second embodiment according to the present invention；
Fig. 5 is the structural schematic diagram of the equipment in third embodiment according to the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing to the present invention
Each embodiment be explained in detail.However, it will be understood by those skilled in the art that in each embodiment party of the present invention
In formula, in order to make the reader understand this application better, many technical details are proposed.But even if without these technical details
And various changes and modifications based on the following respective embodiments, the application technical solution claimed also may be implemented.
Description and claims of this specification and term " first " in above-mentioned attached drawing, " the second ' " third ' "
The (if present)s such as four " are to be used to distinguish similar objects, without being used to describe a particular order or precedence order.It should manage
The data that solution uses in this way are interchangeable under appropriate circumstances, so that the embodiments described herein can be in addition to illustrating herein
Or the sequence other than the content of description is implemented.In addition, term " includes " or " having " and its any deformation, it is intended that covering is not
Exclusive includes, for example, the process, method, system, product or equipment for containing a series of steps or units be not necessarily limited to it is clear
Step or unit those of is listed on ground, but is not clearly listed or for these process, methods, product or is set
Standby intrinsic other step or units.
The first embodiment of the present invention is related to a kind of dispatching methods.Pass through the robot in artificial customer service compass of competency
Middle selection needs provide the robot of help, and show to the artificial customer service and need to provide the service circle of each robot of help
Face enables an artificial customer service to be each robot service for needing to provide help, avoids one-to-one method of service
The low problem of caused personnel's utilization rate, improves the utilization rate of contact staff, reduces cost of labor, while being administration model
The normal work of each robot in enclosing provides guarantee.
The realization details of the dispatching method in present embodiment is specifically described below, the following contents is only for convenience
Understand the realization details of this programme, not implements the necessary of this programme.
Fig. 1 show the flow chart of the dispatching method in present embodiment, and this method can be used for being equipped with intelligent Service system
The server of system, wherein intelligent service system is used to execute the whole process of step 101 to 103.This method may include walking as follows
Suddenly.
In a step 101, administration machine list is obtained.
It should be noted that including at least two robots in artificial customer service compass of competency in administration machine list
Information.Wherein, the information of robot includes the confidence value of the type of robot, the service code of robot and robot, machine
The confidence value of device people indicates the working condition of robot, and confidence value is lower, and the working condition for indicating robot is poorer.
Wherein, each machine administered in machine list is established with the server for being equipped with intelligent service system per capita
Communication connection.
For example, all robots all establish communication connection with the intelligent service system in an intelligent service system,
Robot therein can be the different types of robot such as sweeping robot, distributed robot or patrol robot, artificial visitor
Clothes can view the information of each robot by the service platform in the intelligent service system, e.g., the type of robot,
Service code and the confidence value of robot of robot etc., each artificial customer service has certain compass of competency, in the administration
In range, which can get corresponding administration machine list, which includes in the people
In the extent of competence of work customer service, or, the robot for needing to service in geographical position range.
In a step 102, selection needs to provide the robot of help from administration machine list, obtains machine to be serviced
List.
It should be noted that including needing to provide the information of the robot of help in machine list to be serviced.
At one in the specific implementation, detection obtains each machine that confidence value in administration machine list is lower than the first preset value
The information of device people；Information according to confidence value lower than each robot of the first preset value, generates machine list to be serviced,
In, it include information of the confidence value lower than each robot of the first preset value in machine list to be serviced.
Wherein, the information that confidence value in administration machine list is lower than each robot of the first preset value is obtained in detection
Later, the terminal of Xiang Rengong customer service sends scheduling request, which is used to that artificial customer service to be prompted to there is the machine to want help
Device people.
For example, Fig. 2 show from administration machine list in selection confidence value lower than the first preset value robot to
Transition diagram in service-delivery machine list, administering in machine list 201 includes robot A, robot B, robot C and machine
Multiple robots such as device people D, wherein robot A is for carrying out welcome in bank, and the value of information of robot A is 30；Machine
People B is for being 50 in the confidence value of overtime delivery, robot B；Robot C be for being gone on patrol in residential quarters,
The confidence value of robot C is 60；Robot D is for carrying out welcome in exhibition, and the confidence value of robot D is 80；If intelligence
The first preset value can be set in service system as 70, then the confidence value of robot A, robot B and robot C be below this first
Preset value, then the information of robot A, robot B and robot C are all put into machine list to be serviced by customer service robot
In 202, indicate that robot A, robot B and robot C require artificial customer service and carry out remote assistance, to restore each robot
Confidence value；According to the machine list 202 to be serviced, customer service robot can send scheduling request information to the end of artificial customer service
End, requests artificial customer service to give a hand the robot in the machine list 202 to be serviced.
In step 103, according to machine list to be serviced, Xiang Rengong customer service, which is shown, to be needed to provide each machine of help
The service interface of people.
At one in the specific implementation, the current state for determining artificial customer service is non-busy condition, according to robot to be serviced
List, customer service robot is shown to artificial customer service needs to provide the service interface of each robot of help, and artificial customer service passes through
Service interface controls robot work.For example, customer service robot can incite somebody to action when the current state of artificial customer service is non-busy condition
Robot A, robot B in machine list to be serviced and the service interface of robot C show artificial customer service.
In the present embodiment, by selecting to need to provide the machine of help in the robot in artificial customer service compass of competency
Device people, and show to the artificial customer service and need to provide the service interface of each robot of help, enables an artificial customer service
It is enough each robot service for needing to provide help, it is low avoids personnel's utilization rate caused by one-to-one method of service
Problem improves the utilization rate of contact staff, reduces cost of labor, while being the normal of each robot in compass of competency
Work provides guarantee.
Second embodiment of the present invention is related to a kind of dispatching method.Second embodiment and first embodiment substantially phase
Together, it is in place of the main distinction: when the confidence value of robot is restored, needs the service interface of the robot from service window
It is deleted in mouthful, or, needing when the confidence value for having new robot is lower than the second preset value by the service interface of some robot
It deletes, replaces with the service interface of the new robot.
Specific process flow is as shown in figure 3, this method can be used for being equipped with the server of intelligent service system, wherein intelligence
Energy service system is used to execute the whole process of step 301 to 305.In the present embodiment, which includes step 301
~305, it is no longer superfluous herein because step 301~302 are identical as step 101~102 in first embodiment in the embodiment
It states, lower mask body introduces step 303~305 in present embodiment.
In step 303, the information of M robot is selected from machine list to be serviced.
It should be noted that selection needs to provide the robot of help from administration machine list, machine to be serviced is obtained
While device list, the information of the robot into machine list to be serviced will be added, is deleted from administration machine list
It removes.After artificial customer service provides help for the robot, the service interface of the robot is deleted from service window, and will deleted
The information of the robot removed is added into machine list to be serviced.
For example, robot A needs artificial customer service to provide help for the robot, then by the information of robot A from the machine of administration
It is deleted in device list, and the information of robot A is put into machine list to be serviced；If robot A has been obtained
Confidence value to the service of artificial customer service, and the robot has been restored, then by the service interface of robot A from clothes
It is deleted in business window, and the information of the robot A of deletion is added into machine list to be serviced.
It should be noted that selection needs to provide the robot of help from administration machine list, machine to be serviced is obtained
Device list is to be equipped with the server of intelligent service system to be automatically performed；But it is selected from machine list to be serviced certain
Robot is shown in service window, and, certain robots in service window are deleted into machine list to be serviced,
The two processes, which can be, is equipped with what the server of intelligent service system was automatically performed, can also be by artificial customer service manual screening
It completes.
In step 304, the information of M robot is supplied to the service window of artificial customer service, by service window to
Artificial customer service shows the service interface of M robot.
It should be noted that service window is used for while showing that the service interface of at most N number of robot, N are greater than or equal to
M, M are greater than or equal to 1.For example, N, which is equal to 3, M, is equal to 3, i.e. default service window is at best able to show 3 robots simultaneously
Service interface, at this time there are three robot service interface needs be demonstrated, then by robot A, robot B and robot C
The service window of these three robots is shown in the service window of artificial customer service.If service window can at most show 4 simultaneously
The service window of robot, i.e. N are equal to 4, have had the service window of 3 robots in a certain moment service window, wait take
Still have 2 robots that artificial customer services is requested to provide help for them in business machine list, then select one of confidence value compared with
The information of that low robot is supplied to the service window of artificial customer service, and the relatively high robot of another confidence value is lined up
It waits.In addition, the robot of each service window into artificial customer service can obtain the help of the certain time of artificial customer service,
To avoid the high robot of the confidence value having just enter into service window, it is just queued the low robot substitution of waiting confidence value
The case where occur.
Wherein, increase the corresponding sub-services window of M robot in service window, show institute in sub-services window
The service interface of the corresponding robot for needing to provide help, and each sub-services window is shown in service window side by side.
For example, Fig. 4 show the schematic diagram of service window, in the service window, for carrying out the machine of welcome in bank
Welcome's system is shown in the corresponding sub-services window 401 of device people A, which includes recognition of face, video and actual conversation etc.
Function；Delivery system is shown for the corresponding sub-services window 402 of robot B in supermarket's delivery, which includes ground
Figure, delivery route figure, have the function of video, dialogue manipulation etc.；Robot C for being gone on patrol in residential quarters, it is corresponding
Patrol system is shown in sub-services window 403, which includes the map of the cell, patrol route figure, has image recognition
And video capability etc.；Artificial customer service is by the operation of the service interface to robot A, robot B and robot C, and control is respectively
The work of a robot.
At one in the specific implementation, if it is determined that there is the machine for needing artificial customer service to help in machine list to be serviced
People, then whether first detection service window starts, if inactive, first starts service window, then increases in service window and need
The corresponding service interface of robot that artificial customer service helps；If having been started up, increases directly in service window and need manually
The corresponding service interface of robot that customer service helps.When there is the confidence value of other robot very low, it is badly in need of the help of artificial customer service
When, it needs in the robot that service window is shown, selecting confidence value is more than the robot of the second preset value, will be selected
The service interface of robot is deleted from service window.If it is determined that the service interface of robot is not present in service window, then close
Close service window.
For example, default service window at most shows the service interface of 2 robots, the second preset value is set as 50,
When the service interface in service window there are two robot is activated, including robot A, confidence value 30 and machine
Device people C, confidence value 60；Wherein, the confidence value of robot C is 60, has been more than the second preset value, has illustrated that robot C is at this time
Through not needing the help of artificial customer service, then the service interface of robot C is deleted from service window, and closes the service circle
Face, while the information of robot C being placed back in administration machine list；The side of a period of time by artificial customer service
It helps, the confidence value of robot A is also restored, such as the confidence value of robot A is promoted to 70, then the clothes of closing machine people A
Business interface, while the information of robot A being placed back in administration machine list；It has been not present in service window at this time
The service interface of robot then closes the service window of artificial customer service.
In step 305, the information of M robot is deleted from machine list to be serviced.
At one in the specific implementation, if it is determined that the service interface of N number of robot is shown in service window simultaneously, and really
There are still the information for the robot for needing to provide help in fixed machine list to be serviced, then the machine shown from service window
In device people, the highest robot of confidence value is selected, the service interface of selected robot is deleted from service window, and
The service interface of a robot in machine list to be serviced is shown in service interface.
For example, default service window at most shows the service interface of 3 robots, a certain moment, in service window
Show that the service interface of 3 robots, including robot A, robot B, robot C, these three robots correspond to simultaneously
Confidence value be respectively 30,50,60；But the information of the robot of help is provided in machine list to be serviced there are still needs,
Such as the confidence value of robot D at this time is 10, is badly in need of the help of artificial customer service, then customer service robot can institute's exhibition from service window
Select the highest robot of confidence value in the robot shown, i.e. robot C, the service interface of robot C from service window
Delete, and in service interface show robot D service interface.
It should be noted that if current manual's customer service is busier, then the artificial customer service can set oneself state as
It is busy, no longer receive scheduling request.
In this embodiment, it is deleted by the robot that the confidence value in service window has been restored to administration
In machine list, the information of the robot in service window is updated in a timely manner, ensure that and obtained help
Robot exits service interface in time；According to the height of confidence value, the service of the corresponding robot shown in service window is replaced
Interface ensure that the lower robot of confidence value can obtain the help of artificial customer service in time.
The step of various methods divide above, be intended merely to describe it is clear, when realization can be merged into a step or
Certain steps are split, multiple steps are decomposed into, as long as including identical logical relation, all in the protection scope of this patent
It is interior；To adding inessential modification in algorithm or in process or introducing inessential design, but its algorithm is not changed
Core design with process is all in the protection scope of the patent.
The application third embodiment provides a kind of server, and the server specific structure is as shown in Figure 5.Including at least
One processor 501；And the memory 502 with the communication connection of at least one processor 501；Wherein, memory 502 stores
There is the instruction that can be executed by least one processor 501, instruction is executed by least one processor 501, so that at least one
Reason device 501 is able to carry out dispatching method described in first embodiment.
In present embodiment, for processor 501 is with central processing unit (Central Processing Unit, CPU),
For memory 502 is with readable and writable memory (Random Access Memory, RAM).Processor 501, memory 502 can be with
It is connected by bus or other modes, in Fig. 5 for being connected by bus.Memory 502 is used as a kind of non-volatile meter
Calculation machine readable storage medium storing program for executing can be used for storing non-volatile software program, non-volatile computer executable program and module,
As realized in the embodiment of the present application, the program of dispatching method is stored in memory 502.Processor 501 is stored in by operation
Non-volatile software program, instruction and module in memory 502, thereby executing the various function application and number of server
According to processing, that is, realize above-mentioned dispatching method.
Memory 502 may include storing program area and storage data area, wherein storing program area can store operation system
Application program required for system, at least one function；It storage data area can the Save option list etc..In addition, memory can wrap
High-speed random access memory is included, can also include nonvolatile memory, for example, at least disk memory, a flash memories
Part or other non-volatile solid state memory parts.In some embodiments, it includes relative to processor 501 that memory 502 is optional
Remotely located memory, these remote memories can pass through network connection to external equipment.
One or more program module is stored in memory 502, is executed when by one or more processor 501
When, execute the dispatching method in above-mentioned any means embodiment.
Method provided by the embodiment of the present application can be performed in the said goods, has the corresponding functional module of execution method and has
Beneficial effect, the not technical detail of detailed description in the present embodiment, reference can be made to method provided by the embodiment of the present application.
The 4th embodiment of the application is related to a kind of computer readable storage medium, in the computer readable storage medium
It is stored with computer program, which can be realized when being executed by processor involved in the application any means embodiment
Dispatching method.
It will be understood by those skilled in the art that implementing the method for the above embodiments is that can pass through
Program is completed to instruct relevant hardware, which is stored in a storage medium, including some instructions are used so that one
A equipment (can be single-chip microcontroller, chip etc.) or processor (processor) execute each embodiment the method for the application
All or part of the steps.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. are various can store journey
The medium of sequence code.
It will be understood by those skilled in the art that the respective embodiments described above are to realize specific embodiments of the present invention,
And in practical applications, can to it, various changes can be made in the form and details, without departing from the spirit and scope of the present invention.
Claims (15)
1. a kind of dispatching method characterized by comprising
Obtain administration machine list, wherein in the administration machine list including in artificial customer service compass of competency at least
The information of Liang Ge robot；
Selection needs to provide the robot of help from the administration machine list, obtains machine list to be serviced, wherein
It include needing to provide the information of the robot of help in the machine list to be serviced；
According to the machine list to be serviced, is shown to the artificial customer service and need to provide the service of each robot of help
Interface.
2. dispatching method according to claim 1, which is characterized in that the information of the robot includes the robot
The confidence value of the confidence value of type, the service code of the robot and the robot, the robot indicates the machine
The working condition of device people.
3. dispatching method according to claim 2, which is characterized in that selection needs to mention from the administration machine list
For the robot of help, machine list to be serviced is obtained, comprising:
Detection obtains the information that confidence value in the administration machine list is lower than each robot of the first preset value；
Information according to the confidence value lower than each robot of the first preset value generates the machine list to be serviced,
It wherein, include information of the confidence value lower than each robot of the first preset value in the machine list to be serviced.
4. dispatching method according to any one of claims 1 to 3, which is characterized in that arranged according to the robot to be serviced
Table, Xiang Rengong customer service, which is shown, needs to provide the service interface of each robot of help, comprising:
The information of M robot is selected from the machine list to be serviced；
The information of the M robot is supplied to the service window of the artificial customer service, by the service window to described
Artificial customer service shows the service interface of the M robot, wherein the service window is used for while showing at most N number of machine
The service interface of people, the N are greater than or equal to the M, and the M is greater than or equal to 1.
5. dispatching method according to claim 4, which is characterized in that by the service window to the artificial customer service exhibition
Show the service interface of the M robot, comprising:
Increase the corresponding sub-services window of the M robot in the service window, wherein the sub-services window
Needs corresponding to middle display provide the service interface of the robot of help, and each sub-services window is shown in side by side
In the service window.
6. dispatching method according to claim 4, which is characterized in that be supplied to the information of the M robot described
After the service window of artificial customer service, the method also includes:
The information of the M robot is deleted from the machine list to be serviced.
7. dispatching method according to claim 6, which is characterized in that described in being deleted from the machine list to be serviced
After the information of M robot, the method also includes:
If it is determined that showing the service interface of N number of robot in the service window simultaneously, and determine the machine to be serviced
There are still the information for the robot for needing to provide help in list, then from the robot shown in the service window,
The highest robot of confidence value is selected, the service interface of selected robot is deleted from the service window, and in institute
State the service interface that a robot in the machine list to be serviced is shown in service interface.
8. dispatching method according to claim 6, which is characterized in that be supplied to the information of the M robot described
The service window of artificial customer service, the service interface of the M robot is shown by the service window to the artificial customer service
Later, the method also includes:
From the robot shown in the service window, selecting confidence value is more than the robot of the second preset value, will be selected
The service interface for the robot selected is deleted from the service window.
9. dispatching method according to claim 8, which is characterized in that selection needs to mention from the administration machine list
For the robot of help, after obtaining machine list to be serviced, the method also includes:
The information of the robot into the machine list to be serviced will be added, is deleted from the administration machine list；
By the service interface of selected robot after being deleted in the service window, the method also includes:
The information of the robot of deletion is added into the administration machine list.
10. dispatching method according to claim 8, which is characterized in that be supplied to the information of the M robot described
Before the service window of artificial customer service, the method also includes:
Start the service window；
From the robot shown in the service window, selecting confidence value is more than the robot of the second preset value, will be selected
The service interface for the robot selected from the service window delete after, the method also includes:
If it is determined that the service interface of robot is not present in the service window, then the service window is closed.
11. dispatching method according to claim 3, which is characterized in that detection obtains to be believed in the administration machine list
After information of the center value lower than each robot of the first preset value, the method also includes:
Scheduling request is sent to the terminal of the artificial customer service, wherein the scheduling request is for prompting the artificial customer service to deposit
In the robot to want help.
12. dispatching method according to claim 1, which is characterized in that according to the machine list to be serviced, Xiang Rengong
Before customer service shows the service interface of each robot for needing to provide help, the method also includes:
The current state for determining the artificial customer service is non-busy condition.
13. according to claim 1 to 12 described in any item dispatching methods, which is characterized in that according to the robot to be serviced
List, after Xiang Rengong customer service shows the service interface of each robot for needing to provide help, the method also includes:
Operation according to the artificial customer service to the service interface of the robot controls the robot work.
14. a kind of server characterized by comprising
At least one processor；And
The memory being connect at least one described processor communication；Wherein,
The memory is stored with the instruction that can be executed by least one described processor, and described instruction is by described at least one
It manages device to execute, so that at least one described processor is able to carry out the dispatching method as described in any in claim 1 to 13.
15. a kind of computer readable storage medium, is stored with computer program, which is characterized in that the computer program is located
Reason device realizes dispatching method described in any one of claims 1 to 13 when executing.
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