CN109829045A - A kind of answering method and device - Google Patents

A kind of answering method and device Download PDF

Info

Publication number
CN109829045A
CN109829045A CN201811648550.9A CN201811648550A CN109829045A CN 109829045 A CN109829045 A CN 109829045A CN 201811648550 A CN201811648550 A CN 201811648550A CN 109829045 A CN109829045 A CN 109829045A
Authority
CN
China
Prior art keywords
text
semantic analysis
inquiry
inquiry text
semantic
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201811648550.9A
Other languages
Chinese (zh)
Inventor
郭流芳
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Seashell Housing Beijing Technology Co Ltd
Original Assignee
Beike Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Beike Technology Co Ltd filed Critical Beike Technology Co Ltd
Priority to CN201811648550.9A priority Critical patent/CN109829045A/en
Publication of CN109829045A publication Critical patent/CN109829045A/en
Pending legal-status Critical Current

Links

Landscapes

  • Machine Translation (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

The embodiment of the present invention provides a kind of answering method and device, the method comprise the steps that obtaining the semantic analysis result of the inquiry text of the semantic analysis model output by inquiry text input into semantic analysis model;Wherein, the semantic analysis model is obtained based on the training of the sample semantic analysis result of sample inquiry text and the sample inquiry text;Based on the semantic analysis result and keyword matching result, the answer text of the inquiry text is obtained;The keyword matching result is to carry out keyword match acquisition to the inquiry text based on default problem base.Method and apparatus provided in an embodiment of the present invention, by the way that semantic analysis and keyword match are combined, facilitate deeper time and understands inquiry text semantic, to realize more accurate inquiry text matches, so that the answer text specific aim returned is stronger, reliability is higher, optimizes user experience, improves automatic question answering efficiency.

Description

A kind of answering method and device
Technical field
The present embodiments relate to natural language processing technique field more particularly to a kind of answering methods and device.
Background technique
In recent years, with the development of artificial intelligence related discipline, especially computational linguistics, various question answering systems It comes into being with dialogue robot, people can the letter required for linked up in a manner of natural language with equipment, obtaining Breath.
In the related art, existing question answering system generallys use the mode of keyword match, searches and uses from database The Similar Problems of the current asked questions in family, and the answer content by the corresponding answer of Similar Problems as current asked questions.
However, only by keyword match, can not profound understanding natural language semanteme, cause to reply content for a purpose Difference, reliability are low, the case where usually giving an irrelevant answer, poor user experience.
Summary of the invention
The embodiment of the present invention provides a kind of answering method and device, to solve existing answering method specific aim it is poor, can The problem low by property.
In a first aspect, the embodiment of the present invention provides a kind of answering method, comprising:
Semantic analysis step: by inquiry text input into semantic analysis model, the semantic analysis model output is obtained The inquiry text semantic analysis result;Wherein, the semantic analysis model is based on sample inquiry text and the sample What the sample semantic analysis result training of this inquiry text obtained;
Integration replies step: being based on the semantic analysis result and keyword matching result, obtains the inquiry text Reply text;The keyword matching result is to carry out keyword match acquisition to the inquiry text based on default problem base 's.
Second aspect, the embodiment of the present invention provide a kind of question and answer system, comprising:
Semantic analysis unit, for inquiry text input into semantic analysis model, to be obtained the semantic analysis model The semantic analysis result of the inquiry text of output;Wherein, the semantic analysis model is based on sample inquiry text and institute The sample semantic analysis result training for stating sample inquiry text obtains;
Response unit is integrated, for being based on the semantic analysis result and keyword matching result, obtains the inquiry text This answer text;The keyword matching result is to carry out keyword match to the inquiry text based on default problem base to obtain It takes.
The third aspect, the embodiment of the present invention provide a kind of electronic equipment, including processor, communication interface, memory and total Line, wherein processor, communication interface, memory complete mutual communication by bus, and processor can call in memory Logical order, to execute as provided by first aspect the step of method.
Fourth aspect, the embodiment of the present invention provide a kind of non-transient computer readable storage medium, are stored thereon with calculating Machine program is realized as provided by first aspect when the computer program is executed by processor the step of method.
A kind of answering method and device provided in an embodiment of the present invention, by mutually tying semantic analysis with keyword match It closes, facilitates deeper time and understand inquiry text semantic, so that more accurate inquiry text matches are realized, so that return Answer text specific aim is stronger, and reliability is higher, optimizes user experience, improves automatic question answering efficiency.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair Bright some embodiments for those of ordinary skill in the art without creative efforts, can be with root Other attached drawings are obtained according to these attached drawings.
Fig. 1 is the flow diagram of answering method provided in an embodiment of the present invention;
Fig. 2 be another embodiment of the present invention provides answering method flow diagram;
Fig. 3 is the structural schematic diagram of question and answer system provided in an embodiment of the present invention;
Fig. 4 is the structural schematic diagram of electronic equipment provided in an embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art Every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
Generally use keyword match for existing question answering system, can not profound understanding natural language semanteme, cause Reply that content for a purpose is poor, reliability is low, the case where usually giving an irrelevant answer, the problem of poor user experience, present invention implementation Example provides a kind of answering method.This method can be used for intelligent answer scene, can be used for needing intelligent answer function Other scenes, such as Driving Scene, shopping scene, the present invention is not especially limit this.Fig. 1 is the embodiment of the present invention The flow diagram of the answering method of offer, as shown in Figure 1, this method comprises:
Step 110, semantic analysis step: by inquiry text input into semantic analysis model, semantic analysis model is obtained The semantic analysis result of the inquiry text of output.Wherein, semantic analysis model is based on sample inquiry text and sample inquiry text What this sample semantic analysis result training obtained.
Herein, inquiry text can be the text that user directly inputs, and can also be voice number when puing question to based on user The text obtained according to speech recognition is carried out, the present invention is not especially limit this.Semantic analysis model is used for inquiry Text carries out semantic analysis, and exports semantic analysis result.Semantic analysis result is obtained after carrying out semantic analysis to inquiry text To as a result, the semantic analysis result semanteme that can be inquiry text is semantic similar with default problem each in default problem base Degree can also be the possible corresponding default problem of the semanteme of inquiry text, and the present invention is not especially limit this.This Place, default problem base is pre-set include several default problems database.
In addition, can also train in advance before executing step 110 and obtain semantic analysis model, it can specifically pass through such as lower section Formula training obtains: firstly, collecting the sample semantic analysis result of great amount of samples inquiry text and sample inquiry text;Wherein, sample This semantic analysis result is predetermined, and sample semantic analysis result is to carry out semantic analysis to sample inquiry text to obtain Analysis result.Initial model is trained based on sample inquiry text and sample semantic analysis result, to obtain semanteme Analysis model.Wherein, initial model can be single neural network model, be also possible to the combination of multiple neural network models, The embodiment of the present invention does not make specific limit to the type of initial model and structure.
Step 120, integration replies step: being based on semantic analysis result and keyword matching result, obtains inquiry text Reply text.Keyword matching result is to carry out keyword match acquisition to inquiry text based on default problem base.
Specifically, it before executing step 120, is also based on default problem base and keyword is carried out to inquiry text Match, obtains the keyword matching result of inquiry text.Herein, keyword matching result can be inquiry text and default problem base In each default problem text similarity, can also be and the pre- rhetoric question to match with inquiry text is obtained by keyword match Topic, the present invention is not especially limit this.
After respectively obtaining semantic analysis result and keyword matching result, to semantic analysis result and keyword match knot Fruit is integrated, and determines the immediate default problem of inquiry text, and the corresponding default answer of immediate default problem is made For the answer text of inquiry text.
Method provided in an embodiment of the present invention facilitates deeper by combining semantic analysis and keyword match It is secondary to understand inquiry text semantic, so that more accurate inquiry text matches are realized, so that the answer text specific aim returned Stronger, reliability is higher, optimizes user experience, improves automatic question answering efficiency.
Based on the above embodiment, step 110 specifically includes:
Step 111, semantic similarity obtaining step: by semantic similarity of the inquiry text input into semantic analysis model In model, the semantic similarity feature of the inquiry text of semantic similarity model output is obtained;Wherein, semantic similarity model is What the sample semantic similarity feature based on sample inquiry text and sample inquiry text obtained twin neural metwork training.
Specifically, semantic similarity model is the twin nerve net for obtaining the semantic similarity feature of inquiry text Network, the semantic similarity of inquiry text are characterized in one group of multi-C vector, for characterizing the semanteme and default problem base of inquiry text In each default problem semanteme between semantic similarity.
Before executing step 111, it can also train in advance and obtain semantic similarity model, can specifically instruct in the following way It gets: firstly, collecting the sample semantic similarity feature of great amount of samples inquiry text and sample inquiry text;Wherein, sample Semantic similarity feature is predetermined, and sample semantic similarity feature is used to characterize the language of corresponding sample inquiry text The adopted semantic similarity between the semanteme of default problem each in default problem base.Based on sample inquiry text and its sample language Adopted similarity feature is trained twin neural network, to obtain semantic similarity model.Wherein, twin neural network is A kind of neural network framework of specific type, twin neural network are made of two identical neural networks, will be different Input is separately input in two neural networks, and the last layer of two networks is then fed to comparison loss function, is used to Calculate the semantic similarity between two inputs.In the training process of semantic similarity model, by any sample inquiry text Two neural networks for being separately input into twin neural network are inputted as two with any default problem in default problem base In, by the semantic similarity between obtain two inputs and the sample inquiry in predetermined sample semantic similarity feature Semantic similarity between text and the default problem is compared, to be adjusted to neural network parameter and structure.This Locate, two identical neural networks in twin neural network can be single neural network model, be also possible to multiple The combination of neural network model, the embodiment of the present invention do not make specific limit to this.
Step 112, semantic analysis result obtaining step: being based on semantic similarity feature and default problem base, obtains inquiry The semantic analysis result of text.
Specifically, after obtaining semantic similarity feature by semantic similarity model, based on semantic similarity feature and Preset problem base, the semantic phase in the semantic and default problem base of available inquiry text between the semanteme of each default problem Like degree, to obtain output of the semantic analysis result of inquiry text as semantic analysis model.
Method provided in an embodiment of the present invention obtains the semantic similarity feature of inquiry text by twin neural network, It solves the understanding of natural language and the matching problem of semantic level, is conducive to improve the reliability and specific aim for replying text.
Based on any of the above-described embodiment, step 112 is specifically included: being based on semantic similarity feature, is passed through KD tree arest neighbors Algorithm obtains the nearest default problem of preset quantity distance as semantic analysis result from default problem base.
Specifically, KD tree is the abbreviation of K-dimension tree, is a kind of number divided in k dimension space to data point According to structure, it is mainly used in the search of hyperspace critical data.KD tree nearest neighbor algorithm is i.e. in the quick of multidimensional data Analysis and fast search, the purpose is to retrieve in KD tree with query point apart from nearest data point.In the embodiment of the present invention, language Adopted similarity feature is query point, and each default problem is a data point in KD tree in default problem base, passes through KD The available preset quantity of nearest neighbor algorithm is set apart from semantic similarity feature, the i.e. nearest default problem of query point.Herein, Preset quantity is the quantity for the default problem for including in preset semantic analysis result.Herein, semantic similarity in KD tree The distance between feature data point corresponding with any default problem reflects the semanteme between inquiry text and the default problem Similarity, the more close then semantic similarity of distance are higher.Therefore, preset quantity distance is obtained recently by KD tree nearest neighbor algorithm Default problem be the semantic highest default problem of semantic similarity between inquiry text of preset quantity.
Based on any of the above-described embodiment, before step 120 further include: step 100, based on default problem base to inquiry text Keyword match is carried out, keyword matching result is obtained.Step 100 specifically includes:
Step 101, it segments step: inquiry text is divided by several participles based on participle tool.
Participle tool can be jieba participle, THULAC (THU Lexical Analyzer for Chinese) or IKAnalyzer.Wherein, IKAnalyzer is an open source, the Chinese word segmentation tool of the lightweight based on java language development Packet.
Step 102, it text similarity step: based on each participle and each default problem in default problem base, obtains The text similarity of inquiry text and each default problem.
After completing participle, to each default problem progress in each participle and default problem base in inquiry text Match, calculates the text similarity between inquiry text and each default problem, the calculation method of text similarity can be herein Cosine similarity algorithm, shared word algorithm, Hamming distance algorithm or manhatton distance algorithm etc., the embodiment of the present invention to this not Make specific limit.
Step 103, matching step: the text similarity based on inquiry text Yu each default problem obtains keyword With result.
The text similarity of inquiry text Yu each default problem is being obtained, it can be by the highest pre- rhetoric question of text similarity Topic is used as keyword matching result, and text similarity can also be greater than to the default problem of pre-set text similarity threshold as pass Key word matching result, the present invention is not especially limit this.
It should be noted that the embodiment of the present invention does not make specific restriction, step 100 to the sequence of step 100 and step 110 It can be prior to or subsequent to step 110 execution, synchronous with step 110 can also be executed.
Based on any of the above-described embodiment, step 102 is specifically included: based in each participle and the default problem base Each default problem, the text similarity of the inquiry text Yu each default problem is obtained by bm25 algorithm.
Specifically, bm25 is a kind of algorithm for evaluating correlation between search term and document, it is a kind of based on general The algorithm that rate retrieval model proposes.Bm25 algorithm is applied in the embodiment of the present invention, steps are as follows: being carried out to inquiry text After participle, each participle is searched in default problem base, obtains the corresponding search result of each participle, i.e., several include this point The default problem of word calculates the Relevance scores between each participle and each default problem comprising the participle.It is basic herein On, for any default problem, this is preset into the Relevance scores between problem and each participle and is weighted summation, is somebody's turn to do Text similarity between default problem and inquiry text.
Based on any of the above-described embodiment, step 120 is specifically included: by the friendship of semantic analysis result and keyword matching result Collection is used as matching problem, and the answer text by the corresponding default answer of matching problem as inquiry text.
Specifically, semantic analysis result includes several default problems, and keyword matching result includes several pre- rhetoric questions Topic.If any default problem appears in semantic analysis result and keyword matching result simultaneously, confirm that the default problem is This is preset problem as matching by the immediate problem for inquiry text obtained by semantic analysis and keyword match Problem.Each default problem in default problem base is previously provided with corresponding default reply and presets problem for answering this. The corresponding default answer of matching problem is obtained, by the default answer text replied as inquiry text.
It should be noted that the intersection of semantic analysis result and keyword matching result may include one or more default Each default problem in intersection, can be used as matching problem by problem, and using the default answer of each matching problem as The answer text of inquiry text returns, and is screened by user.It is also based on each default in default weight and intersection The semantic similarity and text similarity of problem obtain the matching score of each default problem in intersection, will match in intersection The default problem of highest scoring as matching problem, and using the preset answer of the matching problem as inquiry text answer text This, the present invention is not especially limit this.
Based on any of the above-described embodiment, step 120 further include: if between semantic analysis result and keyword matching result not There are intersections, then matching score and keyword based on each default problem in default Weight Acquisition semantic analysis result The matching score of each default problem in matching result;It is matched from semantic analysis result with selection in keyword matching result Divide highest default problem as matching problem, and the answer text by the corresponding default answer of matching problem as inquiry text This.
Specifically, it is being based on semantic analysis result and keyword matching result, it is first when obtaining the answer text of inquiry text First obtain the intersection of semantic analysis result and keyword matching result.If between semantic analysis result and keyword matching result There is no intersections, then according to the matching score for presetting weight calculation semantic analysis result and keyword matching result.Herein, semantic The matching score of any default problem can be by the way that this, to preset problem corresponding in analysis result or keyword matching result Semantic similarity and text similarity are weighted what summation obtained, can also be by presetting the corresponding semantic phase of problem to this Number is putd question to be weighted what summation obtained like the history of degree and text similarity and the default problem, the embodiment of the present invention This is not especially limited.
Based on any of the above-described embodiment, Fig. 2 be another embodiment of the present invention provides answering method flow diagram, such as Shown in Fig. 2, answering method includes the following steps:
Firstly, obtaining the inquiry text of user's input.
Then, semantic analysis and keyword match are carried out to inquiry text respectively.
Wherein, the step of carrying out semantic analysis to inquiry text is as follows:
Inquiry text is pre-processed, after being segmented by IKAnalyzer, removes stop words, each participle is converted For term vector, and constitute the sentence vector of inquiry text, if the length of sentence vector less than 15, by the length polishing of sentence vector, if Sentence vector length is greater than 15, then a vector is truncated.
The sentence vector of inquiry text is input in the semantic similarity model in semantic analysis model, is obtained semantic similar Spend the semantic similarity feature of model output.Herein, semantic similarity model is based on sample inquiry text and sample inquiry text What this sample semantic similarity feature obtained twin neural metwork training.In the embodiment of the present invention, twin neural network by Shot and long term memory network (Long Short-Term Memory, the LSTM) network that two hidden layer quantity are 50 forms, twin mind Through when network training using L1 normal form as measurement index.
Then using semantic similarity feature as query point, each default problem is preset in problem base as one in KD tree A data point obtains the nearest default problem of 3 Distance query points by KD tree nearest neighbor algorithm, by above-mentioned 3 Distance queries The nearest default problem of point is as semantic analysis result.
The step of carrying out keyword match to inquiry text is as follows:
Inquiry text is segmented by IKAnalyzer, obtains several participles.
Based on bm25 algorithm, each participle is searched in default problem base, obtains the corresponding search result of each participle, i.e., Several include the default problem of the participle, calculate each participle and the correlation between each default problem comprising the participle Score.On this basis, for any default problem, this is preset into the Relevance scores between problem and each participle and is added Power summation obtains the text similarity between the default problem and inquiry text.
The highest default problem of 3 text similarities is chosen from default problem base as keyword matching result.
After obtaining semantic analysis result and keyword matching result, semantic analysis result and keyword matching result are taken Intersection.If there are intersection between semantic analysis result and keyword matching result, using the corresponding default problem of intersection as With problem.If intersection is not present between semantic analysis result and keyword matching result, divide according to weight calculation semanteme is preset Analyse the matching score of each default problem in result and keyword matching result, and from semantic analysis result and keyword match knot The highest default problem of matching score is chosen in fruit as matching problem.
Each default problem in default problem base is previously provided with corresponding default answer for answering the pre- rhetoric question Topic.The corresponding default answer of matching problem is obtained, by the default answer text replied as inquiry text, and shows the answer Text allows users to know the corresponding answer of inquiry text.
Method provided in an embodiment of the present invention facilitates deeper by combining semantic analysis and keyword match It is secondary to understand inquiry text semantic, so that more accurate inquiry text matches are realized, so that the answer text specific aim returned Stronger, reliability is higher, optimizes user experience, improves automatic question answering efficiency.
Based on any of the above-described embodiment, Fig. 3 is the structural schematic diagram of question and answer system provided in an embodiment of the present invention, such as Fig. 3 Shown, question and answer system includes semantic analysis unit 310 and integrates response unit 320;
Wherein, semantic analysis unit 310 is used for by inquiry text input into semantic analysis model, obtains described semantic point Analyse the semantic analysis result of the inquiry text of model output;Wherein, the semantic analysis model is based on sample inquiry text The training of the sample semantic analysis result of this and the sample inquiry text obtains;
Response unit 320 is integrated for obtaining the inquiry based on the semantic analysis result and keyword matching result The answer text of text;The keyword matching result is to carry out keyword match to the inquiry text based on default problem base It obtains.
Device provided in an embodiment of the present invention facilitates deeper by combining semantic analysis and keyword match It is secondary to understand inquiry text semantic, so that more accurate inquiry text matches are realized, so that the answer text specific aim returned Stronger, reliability is higher, optimizes user experience, improves automatic question answering efficiency.
Based on any of the above-described embodiment, semantic analysis unit 310 includes that semantic similarity obtains subelement and semantic analysis As a result subelement is obtained;
Semantic similarity obtains subelement for the semanteme by the inquiry text input into the semantic analysis model In similarity model, the semantic similarity feature of the inquiry text of the semantic similarity model output is obtained;Wherein, institute Stating semantic similarity model is the sample semantic similarity feature based on sample inquiry text and the sample inquiry text to twin What raw neural metwork training obtained;
Semantic analysis result obtains subelement and is used to be based on the semantic similarity feature and the default problem base, obtains The semantic analysis result of the inquiry text.
Based on any of the above-described embodiment, semantic analysis result obtains subelement and is specifically used for:
Based on the semantic similarity feature, by KD tree nearest neighbor algorithm, obtained from the default problem base default The nearest default problem of quantity distance is as the semantic analysis result.
Based on any of the above-described embodiment, which further includes keyword matching unit;Keyword matching unit specifically includes Segment subelement, text similarity subelement and coupling subelement;
Wherein, participle subelement is used to that the inquiry text to be divided into several participles based on participle tool;
Text similarity subelement is used for based on each participle and each default problem in the default problem base, Obtain the text similarity of the inquiry text Yu each default problem;
Coupling subelement is used for the text similarity based on the inquiry text Yu each default problem, described in acquisition Keyword matching result.
Based on any of the above-described embodiment, text similarity subelement is specifically used for:
Based on each participle and each default problem in the default problem base, by described in the acquisition of bm25 algorithm The text similarity of inquiry text and each default problem.
Based on any of the above-described embodiment, integrates response unit 320 and is specifically used for:
Using the intersection of the semantic analysis result and the keyword matching result as matching problem, and by the matching Answer text of the corresponding default answer of problem as the inquiry text.
Based on any of the above-described embodiment, integrates response unit 320 and is also used to:
If intersection is not present between the semantic analysis result and the keyword matching result, obtained based on default weight Take the matching score of each default problem in the semantic analysis result and each pre- in the keyword matching result The matching score of rhetoric question topic;
The highest pre- rhetoric question of the matching score is chosen from the semantic analysis result and the keyword matching result Topic is used as the matching problem, and the answer text by the corresponding default answer of the matching problem as the inquiry text.
Fig. 4 is the entity structure schematic diagram of electronic equipment provided in an embodiment of the present invention, as shown in figure 4, the electronic equipment It may include: processor (processor) 401,402, memory communication interface (Communications Interface) (memory) 403 and communication bus 404, wherein processor 401, communication interface 402, memory 403 pass through communication bus 404 Complete mutual communication.Processor 401 can call the meter that is stored on memory 403 and can run on processor 401 Calculation machine program, to execute the answering method of the various embodiments described above offer, for example, by inquiry text input to semantic analysis mould In type, the semantic analysis result of the inquiry text of the semantic analysis model output is obtained;Wherein, the semantic analysis mould Type is obtained based on the training of the sample semantic analysis result of sample inquiry text and the sample inquiry text;Based on institute's predicate Justice analysis result and keyword matching result, obtain the answer text of the inquiry text;The keyword matching result is base Keyword match acquisition is carried out to the inquiry text in default problem base.
In addition, the logical order in above-mentioned memory 403 can be realized by way of SFU software functional unit and conduct Independent product when selling or using, can store in a computer readable storage medium.Based on this understanding, originally The technical solution of the inventive embodiments substantially part of the part that contributes to existing technology or the technical solution in other words It can be embodied in the form of software products, which is stored in a storage medium, including several fingers It enables and using so that a computer equipment (can be personal computer, server or the network equipment etc.) executes the present invention respectively The all or part of the steps of a embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic or disk Etc. the various media that can store program code.
The embodiment of the present invention also provides a kind of non-transient computer readable storage medium, is stored thereon with computer program, The computer program is implemented to carry out the answering method of the various embodiments described above offer when being executed by processor, for example, will ask Text input is ask into semantic analysis model, obtains the semantic analysis knot of the inquiry text of the semantic analysis model output Fruit;Wherein, the semantic analysis model is the sample semantic analysis knot based on sample inquiry text and the sample inquiry text Fruit training obtains;Based on the semantic analysis result and keyword matching result, the answer text of the inquiry text is obtained; The keyword matching result is to carry out keyword match acquisition to the inquiry text based on default problem base.
The apparatus embodiments described above are merely exemplary, wherein described, unit can as illustrated by the separation member It is physically separated with being or may not be, component shown as a unit may or may not be physics list Member, it can it is in one place, or may be distributed over multiple network units.It can be selected according to the actual needs In some or all of the modules achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying creativeness Labour in the case where, it can understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can It realizes by means of software and necessary general hardware platform, naturally it is also possible to pass through hardware.Based on this understanding, on Stating technical solution, substantially the part that contributes to existing technology can be embodied in the form of software products in other words, should Computer software product may be stored in a computer readable storage medium, such as ROM/RAM, magnetic disk, CD, including several fingers It enables and using so that a computer equipment (can be personal computer, server or the network equipment etc.) executes each implementation Method described in certain parts of example or embodiment.
Finally, it should be noted that the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations;Although Present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: it still may be used To modify the technical solutions described in the foregoing embodiments or equivalent replacement of some of the technical features; And these are modified or replaceed, technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution spirit and Range.

Claims (10)

1. a kind of answering method characterized by comprising
Semantic analysis step obtains the institute of the semantic analysis model output by inquiry text input into semantic analysis model State the semantic analysis result of inquiry text;Wherein, the semantic analysis model is asked based on sample inquiry text and the sample What the sample semantic analysis result training of inquiry text obtained;
Integration replies step, is based on the semantic analysis result and keyword matching result, obtains the answer of the inquiry text Text;The keyword matching result is to carry out keyword match acquisition to the inquiry text based on default problem base.
2. the method according to claim 1, wherein the semantic analysis step specifically includes:
Semantic similarity obtaining step, by semantic similarity model of the inquiry text input into the semantic analysis model In, obtain the semantic similarity feature of the inquiry text of the semantic similarity model output;Wherein, the semanteme is similar Spending model is the sample semantic similarity feature based on sample inquiry text and the sample inquiry text to twin neural network What training obtained;
Semantic analysis result obtaining step is based on the semantic similarity feature and the default problem base, obtains the inquiry The semantic analysis result of text.
3. according to the method described in claim 2, it is characterized in that, the semantic analysis result obtaining step specifically includes:
Preset quantity is obtained from the default problem base by KD tree nearest neighbor algorithm based on the semantic similarity feature The nearest default problem of a distance is as the semantic analysis result.
4. the method according to claim 1, wherein before integration answer step further include:
Step is segmented, the inquiry text is divided by several participles based on participle tool;
Text similarity step, based on each participle and each default problem in the default problem base, described in acquisition The text similarity of inquiry text and each default problem;
Matching step, the text similarity based on the inquiry text Yu each default problem, obtains the keyword With result.
5. according to the method described in claim 4, it is characterized in that, the text similarity step specifically includes:
Based on each participle and each default problem in the default problem base, the inquiry is obtained by bm25 algorithm The text similarity of text and each default problem.
6. the method according to any one of claims 1 to 5, which is characterized in that the integration replies step and specifically includes:
Using the intersection of the semantic analysis result and the keyword matching result as matching problem, and by the matching problem Answer text of the corresponding default answer as the inquiry text.
7. according to the method described in claim 6, it is characterized in that, the integration replies step further include:
If intersection is not present between the semantic analysis result and the keyword matching result, based on default Weight Acquisition institute State the matching score of each default problem in semantic analysis result and each pre- rhetoric question in the keyword matching result The matching score of topic;
The highest default problem of the matching score is chosen from the semantic analysis result and the keyword matching result to make For the matching problem, and the answer text by the corresponding default answer of the matching problem as the inquiry text.
8. a kind of question and answer system characterized by comprising
Semantic analysis unit, for inquiry text input into semantic analysis model, to be obtained to the semantic analysis model output The inquiry text semantic analysis result;Wherein, the semantic analysis model is based on sample inquiry text and the sample What the sample semantic analysis result training of this inquiry text obtained;
Response unit is integrated, for being based on the semantic analysis result and keyword matching result, obtains the inquiry text Reply text;The keyword matching result is to carry out keyword match acquisition to the inquiry text based on default problem base 's.
9. a kind of electronic equipment, which is characterized in that including processor, communication interface, memory and bus, wherein processor leads to Believe that interface, memory complete mutual communication by bus, processor can call the logical order in memory, to execute Method as described in claim 1 to 7 is any.
10. a kind of non-transient computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer The method as described in claim 1 to 7 is any is realized when program is executed by processor.
CN201811648550.9A 2018-12-30 2018-12-30 A kind of answering method and device Pending CN109829045A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201811648550.9A CN109829045A (en) 2018-12-30 2018-12-30 A kind of answering method and device

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201811648550.9A CN109829045A (en) 2018-12-30 2018-12-30 A kind of answering method and device

Publications (1)

Publication Number Publication Date
CN109829045A true CN109829045A (en) 2019-05-31

Family

ID=66860765

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201811648550.9A Pending CN109829045A (en) 2018-12-30 2018-12-30 A kind of answering method and device

Country Status (1)

Country Link
CN (1) CN109829045A (en)

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110765247A (en) * 2019-09-30 2020-02-07 支付宝(杭州)信息技术有限公司 Input prompting method and device for question-answering robot
CN111143530A (en) * 2019-12-24 2020-05-12 平安健康保险股份有限公司 Intelligent answering method and device
CN111177349A (en) * 2019-12-20 2020-05-19 厦门快商通科技股份有限公司 Question-answer matching method, device, equipment and storage medium
CN111382255A (en) * 2020-03-17 2020-07-07 北京百度网讯科技有限公司 Method, apparatus, device and medium for question and answer processing
CN111581354A (en) * 2020-05-12 2020-08-25 金蝶软件(中国)有限公司 FAQ question similarity calculation method and system
CN111683174A (en) * 2020-06-01 2020-09-18 信雅达系统工程股份有限公司 Incoming call processing method, device and system
CN113377921A (en) * 2021-06-25 2021-09-10 北京百度网讯科技有限公司 Method, apparatus, electronic device, and medium for matching information
CN114328852A (en) * 2021-08-26 2022-04-12 腾讯科技(深圳)有限公司 Text processing method, related device and equipment
CN117171309A (en) * 2023-07-28 2023-12-05 至本医疗科技(上海)有限公司 Method, apparatus and medium for providing response information for medical query

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106529138A (en) * 2016-10-26 2017-03-22 李露青 Method and device for information pushing
CN106980652A (en) * 2017-03-03 2017-07-25 竹间智能科技(上海)有限公司 Intelligent answer method and system
WO2017198031A1 (en) * 2016-05-19 2017-11-23 北京京东尚科信息技术有限公司 Semantic parsing method and apparatus
CN108536708A (en) * 2017-03-03 2018-09-14 腾讯科技(深圳)有限公司 A kind of automatic question answering processing method and automatically request-answering system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017198031A1 (en) * 2016-05-19 2017-11-23 北京京东尚科信息技术有限公司 Semantic parsing method and apparatus
CN106529138A (en) * 2016-10-26 2017-03-22 李露青 Method and device for information pushing
CN106980652A (en) * 2017-03-03 2017-07-25 竹间智能科技(上海)有限公司 Intelligent answer method and system
CN108536708A (en) * 2017-03-03 2018-09-14 腾讯科技(深圳)有限公司 A kind of automatic question answering processing method and automatically request-answering system

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
王宏生等编: "《人工智能及其应用》", 31 January 2006 *
赵银各: ""句子语义相似度计算及其应用研究"", 《中国优秀硕士学位论文全文数据库 信息科技辑》 *

Cited By (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110765247A (en) * 2019-09-30 2020-02-07 支付宝(杭州)信息技术有限公司 Input prompting method and device for question-answering robot
CN110765247B (en) * 2019-09-30 2022-10-25 支付宝(杭州)信息技术有限公司 Input prompting method and device for question-answering robot
CN111177349B (en) * 2019-12-20 2022-05-17 厦门快商通科技股份有限公司 Question-answer matching method, device, equipment and storage medium
CN111177349A (en) * 2019-12-20 2020-05-19 厦门快商通科技股份有限公司 Question-answer matching method, device, equipment and storage medium
CN111143530A (en) * 2019-12-24 2020-05-12 平安健康保险股份有限公司 Intelligent answering method and device
CN111143530B (en) * 2019-12-24 2024-04-05 平安健康保险股份有限公司 Intelligent reply method and device
CN111382255A (en) * 2020-03-17 2020-07-07 北京百度网讯科技有限公司 Method, apparatus, device and medium for question and answer processing
CN111581354A (en) * 2020-05-12 2020-08-25 金蝶软件(中国)有限公司 FAQ question similarity calculation method and system
CN111683174A (en) * 2020-06-01 2020-09-18 信雅达系统工程股份有限公司 Incoming call processing method, device and system
CN113377921A (en) * 2021-06-25 2021-09-10 北京百度网讯科技有限公司 Method, apparatus, electronic device, and medium for matching information
CN113377921B (en) * 2021-06-25 2023-07-21 北京百度网讯科技有限公司 Method, device, electronic equipment and medium for matching information
CN114328852A (en) * 2021-08-26 2022-04-12 腾讯科技(深圳)有限公司 Text processing method, related device and equipment
CN117171309A (en) * 2023-07-28 2023-12-05 至本医疗科技(上海)有限公司 Method, apparatus and medium for providing response information for medical query

Similar Documents

Publication Publication Date Title
CN109829045A (en) A kind of answering method and device
CN106815252B (en) Searching method and device
CN109992646B (en) Text label extraction method and device
CN108829822B (en) Media content recommendation method and device, storage medium and electronic device
US10095784B2 (en) Synonym generation
CN112800170A (en) Question matching method and device and question reply method and device
CN112069298A (en) Human-computer interaction method, device and medium based on semantic web and intention recognition
CN108132927B (en) Keyword extraction method for combining graph structure and node association
CN106874441A (en) Intelligent answer method and apparatus
CN112035599B (en) Query method and device based on vertical search, computer equipment and storage medium
CN112214593A (en) Question and answer processing method and device, electronic equipment and storage medium
CN111259130B (en) Method and apparatus for providing reply sentence in dialog
CN102637179B (en) Method and device for determining lexical item weighting functions and searching based on functions
CN113282711B (en) Internet of vehicles text matching method and device, electronic equipment and storage medium
CN115470338B (en) Multi-scenario intelligent question answering method and system based on multi-path recall
CN108287848B (en) Method and system for semantic parsing
CN111078832A (en) Auxiliary response method and system for intelligent customer service
CN112084307A (en) Data processing method and device, server and computer readable storage medium
CN108536665A (en) A kind of method and device of determining sentence consistency
CN112579752A (en) Entity relationship extraction method and device, storage medium and electronic equipment
CN112364622A (en) Dialog text analysis method, dialog text analysis device, electronic device and storage medium
CN116304020A (en) Industrial text entity extraction method based on semantic source analysis and span characteristics
TWI734085B (en) Dialogue system using intention detection ensemble learning and method thereof
CN107122378B (en) Object processing method and device and mobile terminal
CN111460114A (en) Retrieval method, device, equipment and computer readable storage medium

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
TA01 Transfer of patent application right

Effective date of registration: 20191030

Address after: 100085 Floor 102-1, Building No. 35, West Second Banner Road, Haidian District, Beijing

Applicant after: Seashell Housing (Beijing) Technology Co., Ltd.

Address before: 300 457 days Unit 5, Room 1, 112, Room 1, Office Building C, Nangang Industrial Zone, Binhai New Area Economic and Technological Development Zone, Tianjin

Applicant before: Shell Technology Co., Ltd.

TA01 Transfer of patent application right
RJ01 Rejection of invention patent application after publication

Application publication date: 20190531

RJ01 Rejection of invention patent application after publication