CN109784835B - Method, device, medium and electronic equipment for sending data analysis request - Google Patents
Method, device, medium and electronic equipment for sending data analysis request Download PDFInfo
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- CN109784835B CN109784835B CN201811558890.2A CN201811558890A CN109784835B CN 109784835 B CN109784835 B CN 109784835B CN 201811558890 A CN201811558890 A CN 201811558890A CN 109784835 B CN109784835 B CN 109784835B
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Abstract
The invention relates to the field of data analysis, and discloses a method, a device, a medium and electronic equipment for sending a data analysis request of a service management system, wherein the method comprises the following steps: acquiring the name and developer information of the entrusted development service management system from the E-mail of the entrusted development service management system; acquiring names and developer information of service management systems accessed by users historically; when a data analysis consignment request is received in the E-mail, determining the name of the business management system and the corresponding developer information aiming at the data analysis consignment request based on the name of the business management system and the developer information acquired from the two approaches; and adding the determined name of the service management system and the information of the developer into the data analysis entrusting request, and sending the data analysis entrusted party. Under the method, the data analysis trusted party automatically acquires the name of the service management system and the information of the developer, thereby reducing the service flow and lowering the cost.
Description
Technical Field
The invention relates to the field of data analysis, in particular to a method, a device, a medium and electronic equipment for sending a data analysis request of a service management system.
Background
With technological progress and economic and social development, human beings enter a digital society, and big data play an increasingly prominent role in the human society. Through big data analysis, market environment and user behavior statistics reports can be obtained, and accurate marketing and refined operation are realized. The requirement of each industry for large data analysis of its business management system in the process of transformation and upgrading is also increasing.
In the prior art, in the business process of data analysis on a business management system, users, developers of the business management system, and trusted parties for data analysis are typically different companies or different departments of a company. In the process of business interfacing, in many cases, a user only writes what kind of data is required to be analyzed and what form of analysis is required to be done in a delegation request sent to a data analysis delegate through an email, but most critical matters, such as which business management system the data to be analyzed is in, and who the developer of this business management system is, are not usually written.
Since the data analysis request does not specify which service management system the data to be analyzed is in, blind selection of the data for analysis by the data analysis trusted party may cause that the analysis result is not objective enough and even is equivalent to the correct result of south-beam north rut, so that the data to be analyzed must be determined in which service management system before a successful analysis is performed.
Because the service management system is a relatively large and comprehensive system, various complex architectures, configurations and components and organization forms of the components in the system enable a general technician of a data analysis trusted party to be unable to successfully obtain the data in the system, and also unable to perform comprehensive and reasonable analysis on the data. It is therefore necessary to contact the developer of the business management system to obtain the technical details that need to be known for analysis of the business management system that it develops.
In the case where the user does not provide the service management system name and the service management system developer in the data analysis delegate request, the data analysis delegate will certainly contact the user to obtain these information, which requires communication costs, and it is not an easy matter for the user to obtain these information. Because the user first determines which service management system is needed for analysis and then goes to the system and the mail to find the developer of the service management system. Since users of business management systems are typically foreground, sales or administrative staff, etc., it is often not easy to know the system configuration to let them find the developer of the system from the system. In addition, these users may have heavy work traffic and many mail pieces in mailboxes, and it takes a lot of time and cost to find mail pieces related to the delegated development system from among the numerous mail pieces.
The prior art has the defects that in order to obtain the name of the service management system and the information of the developer, a data analysis trusted party needs to actively contact the user of the service management system, which requires manpower, time and communication cost, and the user also needs time cost and labor cost in the process of searching the name of the service management system and the information of the developer, so that the prior art increases the service flow, reduces the service efficiency and increases the cost.
Disclosure of Invention
In order to solve the technical problems of low service efficiency and increased cost in the related art, the application provides a method, a device, a medium and electronic equipment for sending a data analysis request of a service management system.
According to an aspect of the present application, there is provided a method of transmitting a data analysis delegation request of a service management system, the method comprising:
detecting whether the address of a receiver of the electronic mail is an electronic mail address of a specific development group or an external development group and whether the text content of the electronic mail has sentences matched with sentences in a delegated development standard sentence pattern library in the electronic mail sent by a user in a user terminal;
if the addressee address of the e-mail is the email address of a specific development group or an external development group, and the text content of the e-mail has sentences matched with sentences in the entrusted development standard sentence pattern library, determining the specific development group or the external development group corresponding to the addressee address of the e-mail as developer information extracted from the e-mail, and determining the text content of the e-mail and the sentences in the entrusted development standard sentence pattern library as characters at specific positions in the sentences matched with the sentences, namely, determining the names of service management systems extracted from the e-mail and corresponding to the extracted developer information;
Acquiring a system log of a service management system from each service management system installed on a user terminal;
determining from a system log for each service management system whether the user has accessed the service management system, wherein the system log includes access users for each access of the service management system;
acquiring developer information of the service management system accessed by the determined user and the name of the service management system from the version information storage space of the service management system accessed by the determined user;
determining a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails;
determining the number of system logs of which the access user is the user from access users included in each system log of the service management system, and taking the number of the system logs of which the access user is the user as the number of times the service management system is accessed by the user;
determining developer information of the service management system accessed by the user and a second score of the name of the corresponding service management system according to the number of times the service management system is accessed by the user, wherein the second score is in direct proportion to the number of times the service management system is accessed by the user;
Determining developer information of a service management system for which the data analysis entrusting request aims and a name of the corresponding service management system based on a weighted sum of the first score and the second score;
and adding the determined developer information of the service management system and the name of the corresponding service management system into a data analysis entrusting request, and sending the data analysis entrusted party.
According to another aspect of the present application, there is provided an apparatus for transmitting a data analysis delegation request of a service management system, the apparatus comprising:
the detection module is configured to detect whether the address of a receiver of the electronic mail is an electronic mailbox address of a specific development group or an external development group and whether the text content of the electronic mail has sentences matched with sentences in the entrusted development standard sentence pattern library from the electronic mail sent by a user in the user terminal;
a first determining module configured to determine that a specific development group or an external development group corresponding to a recipient address of an email is developer information extracted from the email, and determine that text of a specific position in a sentence in which the text content of the email matches a sentence pattern in a delegated development standard sentence pattern library is a name of a service management system extracted from the email corresponding to the extracted developer information, if the recipient address of the email is an email address of the specific development group or the external development group, and the text content of the email has a sentence in which the sentence pattern in the delegated development standard sentence pattern library is matched;
The first acquisition module is configured to acquire a system log of the service management system from each service management system installed on the user terminal;
a second determining module configured to determine whether a user has accessed each service management system from a system log of the service management system, wherein the system log includes an access user for each access of the service management system;
the second acquisition module is configured to acquire developer information of the business management system accessed by the determined user and names of the business management systems from the version information storage space of the business management system accessed by the determined user;
a first score determination module configured to determine a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails;
a third determining module configured to determine, from among access users included in each system log of the service management system, the number of system logs of which the access users are the users, as the number of times the service management system is accessed by the users;
A second score determining module configured to determine, according to the number of times the service management system is accessed by the user, developer information of the service management system accessed by the user and a second score of a name of the corresponding service management system, wherein the second score is proportional to the number of times the service management system is accessed by the user;
a fourth determination module configured to determine developer information of the service management system for which the data analysis delegation request is directed and a name of the corresponding service management system based on a weighted sum of the first score and the second score;
and the sending module is configured to add the determined developer information of the service management system and the name of the corresponding service management system into the data analysis entrusting request and send the data analysis entrusted party.
According to another aspect of the application there is provided a computer readable program medium storing computer program instructions which, when executed by a computer, cause the computer to perform the method as described above.
According to another aspect of the present application, there is provided an electronic apparatus including:
a processor;
a memory having stored thereon computer readable instructions which, when executed by the processor, implement a method as described above.
The technical scheme provided by the embodiment of the invention can comprise the following beneficial effects:
the method for sending the data analysis entrusting request of the business management system provided by the invention comprises the following steps: detecting whether the address of a receiver of the electronic mail is an electronic mail address of a specific development group or an external development group and whether the text content of the electronic mail has sentences matched with sentences in a delegated development standard sentence pattern library in the electronic mail sent by a user in a user terminal; if the addressee address of the e-mail is the email address of a specific development group or an external development group, and the text content of the e-mail has sentences matched with sentences in the entrusted development standard sentence pattern library, determining the specific development group or the external development group corresponding to the addressee address of the e-mail as developer information extracted from the e-mail, and determining the text content of the e-mail and the sentences in the entrusted development standard sentence pattern library as characters at specific positions in the sentences matched with the sentences, namely, determining the names of service management systems extracted from the e-mail and corresponding to the extracted developer information; acquiring a system log of a service management system from each service management system installed on a user terminal; determining from a system log for each service management system whether the user has accessed the service management system, wherein the system log includes access users for each access of the service management system; acquiring developer information of the service management system accessed by the determined user and the name of the service management system from the version information storage space of the service management system accessed by the determined user; determining a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails; determining the number of system logs of which the access user is the user from access users included in each system log of the service management system, and taking the number of the system logs of which the access user is the user as the number of times the service management system is accessed by the user; determining developer information of the service management system accessed by the user and a second score of the name of the corresponding service management system according to the number of times the service management system is accessed by the user, wherein the second score is in direct proportion to the number of times the service management system is accessed by the user; determining developer information of a service management system for which the data analysis entrusting request aims and a name of the corresponding service management system based on a weighted sum of the first score and the second score; and adding the determined developer information of the service management system and the name of the corresponding service management system into a data analysis entrusting request, and sending the data analysis entrusted party.
Under the method, the data analysis trusted party can automatically acquire the name of the service management system and the information of the developer without communicating with the user, thereby reducing the service flow, improving the service efficiency and reducing the cost.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
FIG. 1 is a schematic diagram illustrating a scenario in which a method of sending a data analysis delegation request for a business management system is applied, according to an exemplary embodiment;
FIG. 2 is a flow chart illustrating a method of sending a data analysis delegation request for a business management system, according to an exemplary embodiment;
FIG. 3 is a flowchart illustrating details of step 290 of an embodiment according to the corresponding embodiment of FIG. 2;
FIG. 4 is a flowchart illustrating details of step 291 according to an embodiment corresponding to that shown in FIG. 3;
FIG. 5 is a block diagram illustrating an apparatus for sending a data analysis delegation request for a business management system, according to an exemplary embodiment;
Fig. 6 is an exemplary block diagram of an electronic device implementing the above-described data analysis delegation request method of transmitting a service management system according to an exemplary embodiment;
fig. 7 is a computer-readable storage medium embodying the above-described data analysis delegation request method of transmitting a service management system, according to an exemplary embodiment.
Detailed Description
Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the invention. Rather, they are merely examples of apparatus and methods consistent with aspects of the invention as detailed in the accompanying claims.
Furthermore, the drawings are merely schematic illustrations of the present invention and are not necessarily drawn to scale. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities.
The present disclosure first provides a method of transmitting a data analysis delegation request of a service management system. The implementation terminal of the invention can be portable mobile equipment, such as a smart phone, a tablet computer and a notebook computer, and can also be fixed equipment, such as a desktop computer, a workstation, a self-service terminal, a server and the like.
Fig. 1 is a schematic diagram illustrating a scenario in which a method for transmitting a data analysis delegation request of a service management system is applied according to an exemplary embodiment. In the embodiment shown in fig. 1, the user sends a data analysis delegate request to the data analysis trustee via email. The service management system used by the user often generates a large amount of user data, and data analysis is usually required for massive user data, however, the developer of the service management system and the mechanism or team capable of providing data analysis are not usually one, and the provider of the data analysis service cannot usually obtain the data of the service management system completely due to the encryption or authority limitation of the service management system, so that the developer information of the service management system is provided for the provider of the data analysis service, so that the entrusted provider of the data analysis service can provide more comprehensive data analysis service.
In one embodiment, a data analysis delegation request is sent to a data analysis delegate via a mail system. The mail system is attached to the terminal and can realize mail sending and receiving, and the realization mode of the mail system can be software, APP or web.
Fig. 2 is a flow chart illustrating a method of sending a data analysis delegation request of a business management system to a data analysis delegate, according to an example embodiment. As shown in fig. 2, the method comprises the steps of:
In step 210, in the email sent by the user in the user terminal, it is detected whether the address of the recipient of the email is the email address of the specific development group or the external development group, and whether the text content of the email has a sentence matched with the sentence pattern in the delegated development standard sentence pattern library.
Email is the primary way users communicate with business system developers, with the possibility that emails concerning delegated development of the business management system will be available, from which the business management system name and corresponding developer information will be found. By automatically obtaining the name and corresponding developer information of the business management system entrusted to development, the advantage of this is that the step of the data analysis trusted party actively contacting the user to obtain the name and corresponding developer information of the business management system is dispensed with.
The specific development group is a development department or development team within the company. The external development community is an external development agency or an external company.
In one embodiment, a database may be pre-established, and mailbox identification words of each development department, development organization, development team and development company are counted, and when the mailbox identification word is determined to be in the addressee address in an email, the addressee address of the email is determined to be the email address of a specific development group or an external development group.
In one embodiment, the recipient address of the email is determined to be the email address of the particular development group or external development community whenever there is a predetermined word, such as research, develop, in the recipient address in the email.
The delegated development standard sentence pattern library is a data sample library in which the terms that the user may use to send a delegated development mail, such as "delegated noble development of a … …", "i have a … … project", "please develop a set … … for my", "delegated noble development of a set … …", etc., are stored.
In one embodiment, the delegated development of the standard sentence patterns library is a pre-established user operation specification of outgoing mail.
In one embodiment, the delegated development of the standard sentence patterns library is an empirically established user daily term.
If the body content of a mail has an associated delegated development sentence pattern, it is stated that the mail is likely to be used by the user to delegate development of the business management system.
Step 220, if the recipient address of the email is the email address of the specific development group or the external development group, and the text content of the email has a sentence matched with the sentence pattern in the delegated development standard sentence pattern library, determining the specific development group or the external development group corresponding to the recipient address of the email as the developer information extracted from the email, and determining the text of the email at a specific position in the sentence matched with the sentence pattern in the delegated development standard sentence pattern library as the name of the service management system extracted from the email and corresponding to the extracted developer information.
In one embodiment, when the words of the sentence in the text content of an email are matched with the sentence patterns in the commission development standard sentence pattern library, the sentence in the text content of the email is considered to be matched with the sentence patterns in the commission development standard sentence pattern library.
Because the speaking styles of each person are different, the expression mode of the user is not covered by the sentence in the entrusted development standard sentence pattern library sometimes, and because whether the addressee address of the e-mail is the e-mail address of a specific development group or an external development group is judged first and then the content of the e-mail is judged, the advantage of the method is that the possibility that the real developer information and the name of the service management system are not found due to the expression mode of the user is reduced to a certain extent.
In one embodiment, when the text content of an email has sentences that are completely equal to the sentences in the delegated development standard sentence pattern library, the text content of the email is considered to have sentences that match the sentences in the delegated development standard sentence pattern library.
The embodiment has the advantage that the accuracy of the determined names and developer information of the service management system is greatly improved due to the improvement of the matching standard.
For example, "I have a project of developing … …", "please develop a set … … for our party", "commission noble party develop a set … …", the ellipsis part is the text of the text content of the email and the sentence pattern in the commission development standard sentence pattern library, which is the text of the specific position in the sentence, so that it can be used as the name of the commission development business management system.
Step 230, a system log of the service management system is obtained from each service management system installed on the user terminal.
In one embodiment, the system log of each service management system installed on the user terminal may have a specific installation path of the service management system, and the system log of the service management system may be obtained by reading a file of the path.
In one embodiment, the system log of the service management system is accessible through a particular menu of the system, and by accessing the particular menu, the system log of the service management system is obtained.
Step 240, determining whether the user has accessed the service management system from a system log of each service management system, wherein the system log includes access users for each access of the service management system.
The system log is used to record event logs that occur in the monitoring system.
In one embodiment, each time a user logs into the service management system, the user's account and password need to be entered into the service management system, and the log of the service management system records the login account and password of each user.
In one embodiment, each time a user logs into the service management system, the system log records the IP address of the user terminal to access the network, and each address is taken as an access user. The purpose of judging whether the user accesses the service management system is achieved by judging whether the system log has the IP address of the user.
In one embodiment, each time a user logs into the service management system, the system log records the MAC (Media Access Control, media control access) address of the network card of the user terminal, and each MAC address is taken as a user. The purpose of judging whether the user accesses the service management system is achieved by judging whether the system log has the MAC address of the user.
Step 250, obtaining the developer information of the service management system accessed by the determined user and the name of the service management system from the version information storage space of the service management system accessed by the determined user.
In one embodiment, the version information storage space is a specific storage area on the service management system installation path, and each time a service management system is installed to a user terminal, developer information of the service management system and a name of the service management system are stored in the version information storage space.
Step 260, determining a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system were extracted, wherein the first score is proportional to the number of emails.
In one embodiment, the first score is the number of emails from which each developer information and the name of the corresponding business management system was extracted.
In one embodiment, the first score is a product of the number of emails from which each developer information and the name of the corresponding business management system were extracted and a predetermined number.
Step 270, determining the number of system logs of the access user as the user from the access users included in each system log of the service management system, wherein the number of system logs is used as the number of times the service management system is accessed by the user.
In one embodiment, a counter is provided in the implementation terminal of the present invention, and each time it is determined that an access of the access user is recorded in the system log, the counter is incremented by 1 until the entire content recorded in the system log is determined.
Step 280, determining a second score of the developer information of the service management system accessed by the user and the name of the corresponding service management system according to the number of times the service management system is accessed by the user, wherein the second score is in direct proportion to the number of times the service management system is accessed by the user.
In one embodiment, the second score is the number of times the business management system was accessed by the user.
In one embodiment, the second score is a product of the number of times the business management system was accessed by the user and a predetermined number.
Step 290, determining developer information of the service management system for which the data analysis request is directed and a name of the corresponding service management system based on the weighted sum of the first score and the second score.
In one embodiment, the weights of the first score and the second score input by the user according to experience are obtained first, and then a weighted sum of the first score and the second score can be obtained.
In one embodiment, the weights of the first score and the second score are empirically pre-established.
In one embodiment, the developer information of the service management system and the name of the corresponding service management system for which the weighted sum is highest are determined as the developer information of the service management system and the name of the corresponding service management system for which the data analysis commission request is directed.
And step 2100, adding the determined developer information of the service management system and the name of the corresponding service management system into a data analysis entrusting request, and sending the data analysis entrusted party.
In one embodiment, the data analysis request is sent by a user through mail, and when the user edits the mail containing the data analysis request, the determined developer information of the service management system and the name of the corresponding service management system can be inserted into the mail containing the data analysis request according to the request of the user.
In one embodiment, the data analysis delegation request is sent by the user solely through a delegation system.
In one embodiment, when a user initiates a delegation system, developer information of the service management system to be determined and the name of the corresponding service management system are added to the data analysis delegation request.
In one embodiment, when a user enters a data analysis delegation request at a delegation system, when the delegation system monitors a user's trigger for a particular user, the determined developer information of the business management system and the name of the corresponding business management system are added to the data analysis delegation request.
Fig. 3 is a flowchart illustrating details of step 290 according to an embodiment shown in the corresponding embodiment of fig. 2. As shown in fig. 3, step 290 includes the steps of:
step 291, determining the developer information of the service management system and the name of the corresponding service management system, which are candidates, as the developer information of the service management system and the name of the corresponding service management system, which are above the predetermined weighted sum threshold, and displaying the developer information and the name of the corresponding service management system to the user.
In one embodiment, a weighted sum determined for developer information of the business management system and the name of the corresponding business management system is compared with a predetermined weighted sum threshold, and when the weighted sum is greater than the predetermined weighted sum threshold, developer information of the business management system determined as a candidate and the name of the corresponding business management system are displayed to the user.
Displaying to the user means that the developer information of the candidate business management system and the name of the corresponding business management system are displayed on an interface of the user submitting the business analysis request, which can be in the form of popup window or loading page,
Step 292, determining the developer information of the candidate service management system selected by the user and the name of the corresponding service management system as the developer information of the service management system and the name of the corresponding service management system for which the data analysis request is directed.
In summary, the advantage of this embodiment is that, since the service management system that the user wants to delegate to perform the data analysis is completely determined by the machine to have a certain error, the developer information of the service management system that has a high possibility of meeting the user's requirement and the corresponding service management system name are displayed to the user, and then the service management system that actually meets the user's requirement is determined according to the selection of the user, so that the accuracy of the developer information of the service management system and the name of the corresponding service management system for which the determined request for delegation of data analysis is aimed is ensured while the efficiency is not reduced.
Fig. 4 is a flowchart illustrating details of step 291 according to an embodiment corresponding to the embodiment of fig. 3. As shown in fig. 4, step 291 includes the sub-steps of:
step 2911, determining the developer information of the service management system and the name of the corresponding service management system, of which the weighted sum exceeds a predetermined weighted sum threshold, as the developer information of the candidate service management system and the name of the corresponding service management system.
Step 2912, displaying the determined developer information of the candidate service management system and the names of the corresponding service management systems to the user according to the weighted sum from high to low.
In one embodiment, the developer information of the determined candidate service management systems and the names of the corresponding service management systems are ordered in the order from high to low by the weighted sum through an algorithm of bubble ordering.
In one embodiment, the developer information of the determined candidate service management systems and the names of the corresponding service management systems are ranked in the order from high to low according to the weighted sum by a fast ranking algorithm.
Fig. 5 is a block diagram illustrating an apparatus for transmitting a data analysis delegation request of a service management system according to an exemplary embodiment. As shown in fig. 5, the apparatus 500 includes:
the detection module 510 is configured to detect, from an email sent by a user in the user terminal, whether a recipient address of the email is an email address of a specific development group or an external development group, and whether a text content of the email has a sentence that matches a sentence pattern in the delegated development standard sentence pattern library.
The first determining module 520 is configured to determine, if the recipient address of the email is an email address of a specific development group or an external development group and the text content of the email has a sentence that matches a sentence pattern in the delegated development standard sentence pattern library, the specific development group or the external development group corresponding to the recipient address of the email as developer information extracted from the email, and determine, as a name of a service management system extracted from the email corresponding to the extracted developer information, text at a specific position in the sentence in which the text content of the email matches the sentence pattern in the delegated development standard sentence pattern library.
The first obtaining module 530 is configured to obtain a system log of the service management system from each service management system installed on the user terminal.
A second determining module 540 configured to determine whether the user has accessed the service management system from a system log of each service management system, wherein the system log includes access users for each access of the service management system.
A second obtaining module 550, configured to obtain developer information of the service management system accessed by the determined user and a name of the service management system from the version information storage space of the service management system accessed by the determined user.
A first score determination module 560 configured to determine a first score for the name of the business management system and the developer information of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails.
A third determining module 570 is configured to determine, from among the access users included in each system log of the service management system, the number of system logs of which the access user is the user, as the number of times the service management system is accessed by the user.
A second score determination module 580 configured to determine a second score of developer information of the service management system accessed by the user and a name of the corresponding service management system according to the number of times the service management system is accessed by the user, wherein the second score is proportional to the number of times the service management system is accessed by the user.
A fourth determination module 590 configured to determine developer information of the service management system for which the data analysis delegation request is directed and a name of the corresponding service management system based on a weighted sum of the first score and the second score.
The sending module 5100 is configured to add the determined developer information of the service management system and the name of the corresponding service management system to the data analysis delegate request, and send the data analysis delegate.
According to a third aspect of the present disclosure, there is also provided an electronic device capable of implementing the above method.
Those skilled in the art will appreciate that the various aspects of the invention may be implemented as a system, method, or program product. Accordingly, aspects of the invention may be embodied in the following forms, namely: an entirely hardware embodiment, an entirely software embodiment (including firmware, micro-code, etc.) or an embodiment combining hardware and software aspects may be referred to herein as a "circuit," module "or" system.
An electronic device 600 according to this embodiment of the invention is described below with reference to fig. 6. The electronic device 600 shown in fig. 6 is merely an example, and should not be construed as limiting the functionality and scope of use of embodiments of the present invention.
As shown in fig. 6, the electronic device 600 is in the form of a general purpose computing device. Components of electronic device 600 may include, but are not limited to: the at least one processing unit 610, the at least one memory unit 620, and a bus 630 that connects the various system components, including the memory unit 620 and the processing unit 610.
Wherein the storage unit stores program code that is executable by the processing unit 610 such that the processing unit 610 performs steps according to various exemplary embodiments of the present invention described in the above-described "example methods" section of the present specification.
The storage unit 620 may include readable media in the form of volatile storage units, such as Random Access Memory (RAM) 621 and/or cache memory 622, and may further include Read Only Memory (ROM) 623.
The storage unit 620 may also include a program/utility 624 having a set (at least one) of program modules 625, such program modules 625 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each or some combination of which may include an implementation of a network environment.
Bus 630 may be a local bus representing one or more of several types of bus structures including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or using any of a variety of bus architectures.
The electronic device 600 may also communicate with one or more external devices 800 (e.g., keyboard, pointing device, bluetooth device, etc.), one or more devices that enable a user to interact with the electronic device 600, and/or any device (e.g., router, modem, etc.) that enables the electronic device 600 to communicate with one or more other computing devices. Such communication may occur through an input/output (I/O) interface 650. Also, electronic device 600 may communicate with one or more networks such as a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet, through network adapter 660. As shown, network adapter 660 communicates with other modules of electronic device 600 over bus 630. It should be appreciated that although not shown, other hardware and/or software modules may be used in connection with electronic device 600, including, but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, data backup storage systems, and the like.
From the above description of embodiments, those skilled in the art will readily appreciate that the example embodiments described herein may be implemented in software, or may be implemented in software in combination with the necessary hardware. Thus, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (may be a CD-ROM, a U-disk, a mobile hard disk, etc.) or on a network, including several instructions to cause a computing device (may be a personal computer, a server, a terminal device, or a network device, etc.) to perform the method according to the embodiments of the present disclosure.
According to a fourth aspect of the present disclosure, there is also provided a computer readable storage medium having stored thereon a program product capable of implementing the method described herein above. In some possible embodiments, the various aspects of the invention may also be implemented in the form of a program product comprising program code for causing a terminal device to carry out the steps according to the various exemplary embodiments of the invention as described in the "exemplary methods" section of this specification, when said program product is run on the terminal device.
Referring to fig. 7, a program product 700 for implementing the above-described method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium can be, for example, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium would include the following: an electrical connection having one or more wires, a portable disk, a hard disk, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable signal medium may include a data signal propagated in baseband or as part of a carrier wave with readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C++ or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of remote computing devices, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., connected via the Internet using an Internet service provider).
Furthermore, the above-described drawings are only schematic illustrations of processes included in the method according to the exemplary embodiment of the present invention, and are not intended to be limiting. It will be readily appreciated that the processes shown in the above figures do not indicate or limit the temporal order of these processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, for example, among a plurality of modules.
It is to be understood that the invention is not limited to the precise arrangements and instrumentalities shown in the drawings, which have been described above, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (7)
1. A method of transmitting a data analysis delegation request for a service management system, the method comprising:
detecting whether the address of a receiver of the electronic mail is an electronic mail address of a specific development group or an external development group and whether the text content of the electronic mail has sentences matched with sentences in a delegated development standard sentence pattern library in the electronic mail sent by a user in a user terminal;
if the addressee address of the e-mail is the email address of a specific development group or an external development group, and the text content of the e-mail has sentences matched with sentences in the entrusted development standard sentence pattern library, determining the specific development group or the external development group corresponding to the addressee address of the e-mail as developer information extracted from the e-mail, and determining the text content of the e-mail and the sentences in the entrusted development standard sentence pattern library as characters at specific positions in the sentences matched with the sentences, namely, determining the names of service management systems extracted from the e-mail and corresponding to the extracted developer information;
Acquiring a system log of a service management system from each service management system installed on a user terminal;
determining from a system log for each service management system whether the user has accessed the service management system, wherein the system log includes access users for each access of the service management system;
acquiring developer information of the service management system accessed by the determined user and the name of the service management system from the version information storage space of the service management system accessed by the determined user;
determining a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails;
determining the number of system logs of which the access user is the user from access users included in each system log of the service management system, and taking the number of the system logs of which the access user is the user as the number of times the service management system is accessed by the user;
determining developer information of the service management system accessed by the user and a second score of the name of the corresponding service management system according to the number of times the service management system is accessed by the user, wherein the second score is in direct proportion to the number of times the service management system is accessed by the user;
Determining developer information of a service management system for which the data analysis entrusting request aims and a name of the corresponding service management system based on a weighted sum of the first score and the second score;
and adding the determined developer information of the service management system and the name of the corresponding service management system into a data analysis entrusting request, and sending the data analysis entrusted party.
2. The method of claim 1, wherein determining the developer information of the business management system for which the data analysis delegation request is directed and the name of the corresponding business management system based on the weighted sum of the first score and the second score comprises:
and determining the developer information of the service management system and the name of the corresponding service management system with the highest weighted sum as the developer information of the service management system and the name of the corresponding service management system aiming at the data analysis entrusting request.
3. The method of claim 1, wherein determining the developer information of the business management system for which the data analysis delegation request is directed and the name of the corresponding business management system based on the weighted sum of the first score and the second score comprises:
determining the developer information of the service management system and the name of the corresponding service management system, which are candidates, of the service management system and the name of the corresponding service management system, which exceed a predetermined weighted sum threshold, and displaying the developer information of the service management system and the name of the corresponding service management system to a user;
And determining the developer information of the candidate service management system selected by the user and the name of the corresponding service management system as the developer information of the service management system and the name of the corresponding service management system aiming at the data analysis entrusting request.
4. A method according to claim 3, characterized in that the developer information of the service management system and the name of the corresponding service management system for which the weighted sum exceeds a predetermined weighted sum threshold are determined as candidates for display to the user, in particular comprising:
determining the developer information of the service management system and the name of the corresponding service management system, of which the weighted sum exceeds a preset weighted sum threshold, as candidate developer information of the service management system and the name of the corresponding service management system;
and displaying the developer information of the determined candidate service management systems and the names of the corresponding service management systems to the user according to the weighted sum from high to low.
5. An apparatus for transmitting a request for delegation of data analysis by a service management system, the apparatus comprising:
The detection module is configured to detect whether the address of a receiver of the electronic mail is an electronic mailbox address of a specific development group or an external development group and whether the text content of the electronic mail has sentences matched with sentences in the entrusted development standard sentence pattern library from the electronic mail sent by a user in the user terminal;
a first determining module configured to determine that a specific development group or an external development group corresponding to a recipient address of an email is developer information extracted from the email, and determine that text of a specific position in a sentence in which the text content of the email matches a sentence pattern in a delegated development standard sentence pattern library is a name of a service management system extracted from the email corresponding to the extracted developer information, if the recipient address of the email is an email address of the specific development group or the external development group, and the text content of the email has a sentence in which the sentence pattern in the delegated development standard sentence pattern library is matched;
the first acquisition module is configured to acquire a system log of the service management system from each service management system installed on the user terminal;
A second determining module configured to determine whether a user has accessed each service management system from a system log of the service management system, wherein the system log includes an access user for each access of the service management system;
the second acquisition module is configured to acquire developer information of the business management system accessed by the determined user and names of the business management systems from the version information storage space of the business management system accessed by the determined user;
a first score determination module configured to determine a first score for the business management system developer information and the name of the corresponding business management system based on the number of emails from which each developer information and the name of the corresponding business management system are extracted, wherein the first score is proportional to the number of emails;
a third determining module configured to determine, from among access users included in each system log of the service management system, the number of system logs of which the access users are the users, as the number of times the service management system is accessed by the users;
a second score determining module configured to determine, according to the number of times the service management system is accessed by the user, developer information of the service management system accessed by the user and a second score of a name of the corresponding service management system, wherein the second score is proportional to the number of times the service management system is accessed by the user;
A fourth determination module configured to determine developer information of the service management system for which the data analysis delegation request is directed and a name of the corresponding service management system based on a weighted sum of the first score and the second score;
and the sending module is configured to add the determined developer information of the service management system and the name of the corresponding service management system into the data analysis entrusting request and send the data analysis entrusted party.
6. A computer readable program medium, characterized in that it stores computer program instructions, which when executed by a computer, cause the computer to perform the method according to any one of claims 1 to 4.
7. An electronic device, the electronic device comprising:
a processor;
a memory having stored thereon computer readable instructions which, when executed by the processor, implement the method of any of claims 1 to 4.
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| KR20110097618A (en) * | 2011-01-18 | 2011-08-31 | 방인성 | Remote application development intermediation system for intermediating program's contract and development using client's virtual development configuration |
| CN103003794A (en) * | 2010-02-23 | 2013-03-27 | 方仁圣 | Remote application development intermediation system for intermediating program's development contract and development using client's virtual development configuration and method for intermediating remote program development |
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| CN103003794A (en) * | 2010-02-23 | 2013-03-27 | 方仁圣 | Remote application development intermediation system for intermediating program's development contract and development using client's virtual development configuration and method for intermediating remote program development |
| KR20110097618A (en) * | 2011-01-18 | 2011-08-31 | 방인성 | Remote application development intermediation system for intermediating program's contract and development using client's virtual development configuration |
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