CN109712031A - A kind of hotel guest room service management interactive system - Google Patents
A kind of hotel guest room service management interactive system Download PDFInfo
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- CN109712031A CN109712031A CN201811493419.XA CN201811493419A CN109712031A CN 109712031 A CN109712031 A CN 109712031A CN 201811493419 A CN201811493419 A CN 201811493419A CN 109712031 A CN109712031 A CN 109712031A
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Abstract
The invention discloses a kind of hotel guest room service management interactive systems, it is characterized in that, including resident's service system and hotel service processing system, resident's service system and hotel service processing system are used interchangeably, and resident's service system includes that service shows offer module, service-seeking module and center for information management.The present invention has complete operation system, optimize hotel operating efficiency, the commodity of needs as long as one mobile phone of user places an order, it is serviced including periphery commercial circle, commodity classification is abundant, meets the needs of customer personalized, without pasting WiFi password billboard in guest room, a key connection WiFi on line, direct feedback problem is to hotel management personnel, without being linked up with foreground customer service, the reservation of one key is swept, it freely reserves room and sweeps the time, reservation is drawn a bill in advance, solve queue waiting time, without going to foreground, it is submitted on direct line and leases order, housekeeping service electronization, replace nightstand telephone calling service.
Description
Technical field
The present invention relates to hotel guest room service technology field, specifically a kind of hotel guest room service management interactive system.
Background technique
In the epoch of scientific and technological high speed development, especially in hotel service industry, intelligent hotel is quietly born already, once
Also it has been converted to meet traditional hotel based on dweller's primary demand and has moved in body to improve hotel management efficiency, promote guest
Intelligent hotel based on testing, wisdom hotel are combined using hotel+Internet technology, be common are nest and are slept, is straight objective logical and many
It converges, since wisdom hotel is effectively raised to objective service quality and is improved many merits such as hotel operating efficiency and has been obtained extensively
General application.
Since traditional wisdom hotel is without whole operation system, user can only reserving hotel, can not achieve hotel's point pair
Point service, client move in behind hotel that the problem of encountering cannot obtain effective solution, connection hotel WiFi needs are connected manually, moved back
Room a series of problems, such as waiting for a long time that issues invoice, has seriously affected the public praise in hotel, and therefore, those skilled in the art provide
A kind of hotel guest room service system, to solve the problems mentioned in the above background technology.
Summary of the invention
The purpose of the present invention is to provide a kind of hotel guest room service management interactive systems, to solve in above-mentioned background technique
The problem of proposition.
To achieve the above object, the invention provides the following technical scheme:
A kind of hotel guest room service management interactive system, which is characterized in that at resident's service system and hotel service
Reason system, resident's service system and hotel service processing system are used interchangeably, and resident's service system includes that service displaying mentions
For module, service-seeking module and center for information management, the hotel service processing system include Service Order processing center and
Center for information management, the user in resident's service system carries out barcode scanning by the two dimensional code in corresponding room and moves in, and enters
Service shows that providing module is browsed.
As a further solution of the present invention: the service shows that providing module includes that shop, room service, hotel refer to
South complains suggestion, room cleaning, article leasehold, WiFi, call and issues invoice.
As the present invention further scheme: the service shows that offer module includes that shop, room service, hotel refer to
South complains suggestion, room cleaning, article leasehold, WiFi, call and issues invoice.
As the present invention further scheme: the Service Order processing center includes order module to be processed, processing
Middle order module and order module is completed.
As further scheme of the invention: the center for information management includes personal information display module and service room
Between display module.
As the present invention further scheme: the notification module be used to show the complaint that user submits suggest order,
Article leases order and order is swept in room, and the order center is used to show the goods orders and food and drink order that user submits,
Service processing order center is used to handling and showing the order situation in order center.
Compared with prior art, the beneficial effects of the present invention are: the present invention has complete operation system, hotel is optimized
Efficiency of operation, the commodity of needs as long as one mobile phone of user places an order, including the service of periphery commercial circle, commodity classification is abundant,
Meets the needs of customer personalized, without pasting WiFi password billboard in guest room, a key connection WiFi on line is directly fed back
Problem to hotel management personnel, without linking up with foreground customer service, sweep, and freely reserves room and sweeps the time, in advance by key reservation
Reservation is drawn a bill, and queue waiting time is solved, and without going to foreground, order is leased in submission on direct line, and housekeeping service is electronic,
Replace nightstand telephone calling service, the one-touch calling service person of guests, manager.
Detailed description of the invention
Fig. 1 is a kind of frame diagram of hotel guest room service management interactive system.
Specific embodiment
Referring to Fig. 1, in the embodiment of the present invention, a kind of hotel guest room service management interactive system, which is characterized in that including
Resident's service system and hotel service processing system, resident's service system and hotel service processing system are used interchangeably, it is described live
Family service system includes that service shows offer module, service-seeking module and center for information management, the hotel service processing system
System includes Service Order processing center and center for information management, and the user in resident's service system passes through the two of corresponding room
Dimension code carries out barcode scanning and moves in, and enters service and show that providing module is browsed.
Preferred: the service shows that providing module includes shop, room service, Hotel Directory, suggestion, room is complained to beat
It sweeps, article leasehold, WiFi, call and issue invoice, the service-seeking module includes order center and notification module, institute
It states Service Order processing center to include order module to be processed, order module and order module is completed in processing, the information
Administrative center includes personal information display module and service room display module, and the notification module is used to show what user submitted
It complains and suggests that order, article lease order and order is swept in room, the commodity that the order center is used to show that user submits are ordered
Single and food and drink order, for handling and showing the order situation in order center, user is first led at service processing order center
The two dimensional code progress barcode scanning for crossing corresponding room is moved in, and is entered service and shown that providing module is browsed, and user can buy certainly
The article that oneself needs, the commodity for selecting oneself to need to buy click clearing, enter order detail interface immediately, which shows
The commodity that user chooses, user can carry out remarks to commodity, after clicking clearing, into the payment page, input payment cipher, i.e.,
Payable success, user encounter problems during moving in and need to complain, and can click complaint and suggest service, oneself is selected to need
The problem of feeding back, when room needs to sweep, user can click room cleaning, and subscription time is cleaned the room, if
When needing to lease some article, article rental services are clicked, the article for selecting oneself to need to lease submits order, user
Want to check the order that oneself is submitted, click the order page, can show and inquire the commodity of user's submission by order center
Order and food and drink order, notification module are used to show that the complaint that user submits to suggest that order, article lease order and room is swept
Order, when checking out, user needs to issue invoice, and clicks issuing invoice into interface of drawing a bill for homepage, fills in relevant information,
Success can be reserved by clicking submitting button；After waiter logs in hotel service processing system, into Service Order processing center and
Center for information management interface, the Service Order processing center page, which is shown, needs to handle ordering for the respective services in resident's service system
Odd number, the order that client submits every time can be all pushed in hotel service processing system, and businessman backstage can also be shown, be clicked wait locate
After managing the order in order module, into the order detail page, waiter clicks order immediately, (resident in order display processing
Order status in service system shows that order has been accepted) waiter clicks after completing dispatching, i.e. expression commodity Delivered, service
Room display module is used to show the room that waiter's needs service, and waiter can also bind the room for more needing to service,
Waiter clicks After Hours in center for information management, can not receive the PUSH message of order.
It is above-described, it is merely preferred embodiments of the present invention, but protection scope of the present invention is not limited to
This, anyone skilled in the art in the technical scope disclosed by the present invention, according to the technique and scheme of the present invention
And its inventive concept is subject to equivalent substitution or change, should be covered by the protection scope of the present invention.
Claims (6)
1. a kind of hotel guest room service management interactive system, which is characterized in that handled including resident's service system and hotel service
System, resident's service system and hotel service processing system are used interchangeably, and resident's service system includes that service shows offer
Module, service-seeking module and center for information management, the hotel service processing system include Service Order processing center and letter
Administrative center is ceased, the user in resident's service system carries out barcode scanning by the two dimensional code in corresponding room and moves in, and enters clothes
Business shows that providing module is browsed.
2. a kind of hotel guest room service management interactive system according to claim 1, which is characterized in that the service is shown
There is provided module include shop, room service, Hotel Directory, complain suggestion, room cleaning, article leasehold, WiFi, call and
It issues invoice.
3. a kind of hotel guest room service management interactive system according to claim 1, which is characterized in that the service-seeking
Module includes order center and notification module.
4. a kind of hotel guest room service management interactive system according to claim 1, which is characterized in that the Service Order
Processing center includes order module to be processed, order module and order module is completed in processing.
5. a kind of hotel guest room service management interactive system according to claim 1, which is characterized in that the information management
Center includes personal information display module and service room display module.
6. a kind of hotel guest room service management interactive system according to claim 1, which is characterized in that the notification module
For showing that the complaint that user submits suggests that order, article lease order and order is swept in room, the order center is for showing
Show the goods orders and food and drink order that user submits, service processing order center is for handling and showing in order center
Order situation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201811493419.XA CN109712031A (en) | 2018-12-07 | 2018-12-07 | A kind of hotel guest room service management interactive system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811493419.XA CN109712031A (en) | 2018-12-07 | 2018-12-07 | A kind of hotel guest room service management interactive system |
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| Publication Number | Publication Date |
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| CN109712031A true CN109712031A (en) | 2019-05-03 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811493419.XA Pending CN109712031A (en) | 2018-12-07 | 2018-12-07 | A kind of hotel guest room service management interactive system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111680958A (en) * | 2020-04-08 | 2020-09-18 | 中融万博网络科技有限公司 | Off-site service processing service method for star hotel |
| CN113315840A (en) * | 2021-05-31 | 2021-08-27 | 上海华客信息科技有限公司 | Hotel customer service method, system, equipment and storage medium based on two-dimensional code |
| CN113985787A (en) * | 2021-11-01 | 2022-01-28 | 上海翰萨智能科技有限公司 | Smart hotel control system and method |
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| JP2010182003A (en) * | 2009-02-04 | 2010-08-19 | Toshimasa Hattori | System, method and program for point addition |
| CN104063935A (en) * | 2014-06-30 | 2014-09-24 | 深圳市同创新佳科技有限公司 | Hotel guest room management method and system based on electronic key management server |
| CN104899804A (en) * | 2015-07-03 | 2015-09-09 | 成都怡云科技有限公司 | Intelligent hotel service system based on cloud server |
| CN106779510A (en) * | 2017-03-22 | 2017-05-31 | 黄科钧 | A kind of Hospitality management system |
| CN108305353A (en) * | 2017-01-12 | 2018-07-20 | 长沙青核桃网络科技有限公司 | A kind of hotel occupancy registration management system of intelligence Quick Response Code |
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2018
- 2018-12-07 CN CN201811493419.XA patent/CN109712031A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2010182003A (en) * | 2009-02-04 | 2010-08-19 | Toshimasa Hattori | System, method and program for point addition |
| CN104063935A (en) * | 2014-06-30 | 2014-09-24 | 深圳市同创新佳科技有限公司 | Hotel guest room management method and system based on electronic key management server |
| CN104899804A (en) * | 2015-07-03 | 2015-09-09 | 成都怡云科技有限公司 | Intelligent hotel service system based on cloud server |
| CN108305353A (en) * | 2017-01-12 | 2018-07-20 | 长沙青核桃网络科技有限公司 | A kind of hotel occupancy registration management system of intelligence Quick Response Code |
| CN106779510A (en) * | 2017-03-22 | 2017-05-31 | 黄科钧 | A kind of Hospitality management system |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111680958A (en) * | 2020-04-08 | 2020-09-18 | 中融万博网络科技有限公司 | Off-site service processing service method for star hotel |
| CN113315840A (en) * | 2021-05-31 | 2021-08-27 | 上海华客信息科技有限公司 | Hotel customer service method, system, equipment and storage medium based on two-dimensional code |
| CN113985787A (en) * | 2021-11-01 | 2022-01-28 | 上海翰萨智能科技有限公司 | Smart hotel control system and method |
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Application publication date: 20190503 |