CN109636628A - Client relation management method, computer-readable medium and electronic equipment - Google Patents
Client relation management method, computer-readable medium and electronic equipment Download PDFInfo
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- CN109636628A CN109636628A CN201811491939.7A CN201811491939A CN109636628A CN 109636628 A CN109636628 A CN 109636628A CN 201811491939 A CN201811491939 A CN 201811491939A CN 109636628 A CN109636628 A CN 109636628A
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Abstract
The embodiment of the present disclosure is related to information technology field, a kind of client relation management method, computer-readable medium and electronic equipment are provided, the client relation management method include: based on client obtain focus target client essential information and with the related order information of focus target client, record has the essential information of multiple clients and the order information of multiple clients in the client；It constructs according to the related order information of the focus target client with the network of personal connections of the focus target customers as center；The authenticity of each group of customer relationship in the network of personal connections is judged in conjunction with the essential information of client in the network of personal connections, obtains judging result.The embodiment of the present disclosure can essential information based on client in client and order information be built into the wider array of network of personal connections of range, and the authenticity of the customer relationship in network of personal connections is verified, the accuracy for improving network of personal connections, is convenient for effectively and targetedly marketing, and raising obtains objective success rate.
Description
Technical field
This disclosure relates to information technology field, in particular to a kind of client relation management method, computer-readable Jie
Matter and electronic equipment.
Background technique
With the fast development of internet, for most data enterprise, possessing client is exactly to possess money, is with client
Marketing, service, the various client activities at center emerge one after another.
For current business system in terms of customer relation management, most of is all based on single client, without prolonging
It stretches out based on the entire interpersonal relationships of client.Marketing personnel can only market in marketing process for single client,
Marketing program is made to single client, marketing personnel do not have effective means to obtain the personnel of the more interpersonal relationshipss of client letter
Breath, can not make effective associated client marketing program.Although some systems can screen the single declaration form of client, select
The relevant associated client of declaration form, but still can not be effectively formed customer relationship full view.
Therefore, there is also the places that has much room for improvement in technical solution in the prior art.
It should be noted that information is only used for reinforcing the reason to the background of the disclosure disclosed in above-mentioned background technology part
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Summary of the invention
The embodiment of the present disclosure be designed to provide a kind of client relation management method, device, computer-readable medium and
Electronic equipment, and then the disadvantage of existing access mechanism safety difference is overcome at least to a certain extent.
Other characteristics and advantages of the disclosure will be apparent from by the following detailed description, or partially by the disclosure
Practice and acquistion.
According to the first aspect of the embodiments of the present disclosure, a kind of client relation management method is provided, comprising:
Based on client obtain focus target client essential information and with the focus target client is related orders
Single information, wherein record has the essential information of multiple clients and the order information of multiple clients in the client；
It constructs according to the related order information of the focus target client with the focus target customers as center
Network of personal connections；
In conjunction with client in the network of personal connections essential information to the authenticity of each group of customer relationship in the network of personal connections
Judged, obtains judging result.
In a kind of exemplary embodiment of the disclosure, the basic letter that focus target client is obtained based on client
It ceases and includes: with the related order information of focus target client
The focus target client is selected according to preset condition from the multiple client；
The essential information of focus target client is obtained from the client, the essential information includes name, certificate
Number；
The order information list comprising whole order informations is obtained from the client；
The order information list is traversed, name in the essential information containing the focus target client is found
With the consistent order information of certificate number as with the related order information of focus target client.
In a kind of exemplary embodiment of the disclosure, at least two personages and involved people are contained in the order information
Relation record between object.
In a kind of exemplary embodiment of the disclosure, the order information is policy information, is contained in the policy information
At least two personages having include insurer and warrantee, and the relation record is the kinship of insurer and warrantee.
In a kind of exemplary embodiment of the disclosure, beneficiary, the relation record are also contained in the policy information
Further include: the kinship and/or warrantee of insurer and beneficiary and the kinship of beneficiary.
In a kind of exemplary embodiment of the disclosure, the basis is believed with the related order of the focus target client
Breath is constructed with the network of personal connections of the focus target customers as center
The relationship for containing the focus target client is extracted from the related order information of focus target client
It is denoted as center relationship record；
It deletes, obtains from the order information list with the related order information of focus target client by described
List after filtering；
New target customer is locked according to the relationship in the relation record；
It is traversed, is searched from the filtered order information list with the essential information of the new target customer
Into the essential information for containing the new target customer name and the consistent order information of certificate number as with it is described new
The related order information of target customer；
The relationship for containing the new target customer is extracted from the related order information of new target customer
It is denoted as collateral branch's relation record；
By center relationship record and collateral branch's relation record building with the focus target customers as center
Network of personal connections.
In a kind of exemplary embodiment of the disclosure, the relationship according in the relation record locks new target
Client includes:
Select the personage relevant with focus target client as the new target visitor from the relation record
Family.
In a kind of exemplary embodiment of the disclosure, in conjunction with client in the network of personal connections essential information to the relationship
The mode that the authenticity of each group of customer relationship in net is judged includes:
Extract to obtain involved in one group of customer relationship two personages' according to the essential information of client in the network of personal connections
Gender and age；
The center relationship is recorded according to the gender of described two personages and age or collateral branch's relation record it is true
Reality is judged；
Wherein carrying out authenticity judgement according to the age includes:
When the customer relationship is parent child relationship, the range for presetting the age gap of two personages is 20~40 years old.
In a kind of exemplary embodiment of the disclosure, in conjunction with client in the network of personal connections essential information to the relationship
The mode that the authenticity of each group of customer relationship in net is judged further include:
The essential information of the client and the authenticity of customer relationship are judged by the networking of the access Ministry of Public Security；Or
The confirmation result that confirmation is reminded, and replied according to the client received is sent to client by the mode on line or under line
Judged.
In a kind of exemplary embodiment of the disclosure, further includes:
The network of personal connections is adjusted according to the judging result.
In a kind of exemplary embodiment of the disclosure, packet is adjusted to the network of personal connections according to the judging result
It includes:
If the judging result of a certain group of customer relationship is vacation, this group of customer relationship is deleted from the network of personal connections
It removes；
If the judging result of a certain group of customer relationship is that very, will retain this group of customer relationship.
According to the second aspect of the disclosure, a kind of customer relation management device is provided, comprising:
Data obtaining module, for based on client obtain focus target client essential information and with the centrales
The related order information of client is marked, wherein recording the essential information and multiple clients for there are multiple clients in the client
Order information；
Network of personal connections constructs module, for constructing according to the related order information of the focus target client in described
The network of personal connections of target centroid customers as center；
Judgment module, for the essential information in conjunction with client in the network of personal connections to each group of client in the network of personal connections
The authenticity of relationship is judged, judging result is obtained.
According to the third aspect of an embodiment of the present disclosure, a kind of computer-readable medium is provided, computer journey is stored thereon with
Sequence, the step of above-described client relation management method is realized when described program is executed by processor.
According to a fourth aspect of embodiments of the present disclosure, a kind of electronic equipment is provided, comprising:
One or more processors；
Storage device, for storing one or more programs, when one or more of programs are one or more of
When processor executes, so that one or more of processors realize above-described client relation management method.
The technical solution that the embodiment of the present disclosure provides can include the following benefits:
In the technical solution provided by some embodiments of the present disclosure, on the one hand, can be based on client in client
Essential information and order information be built into the wider array of network of personal connections of range, and the authenticity of the customer relationship in network of personal connections is carried out
Verification, improves the accuracy of network of personal connections.On the other hand, the network of personal connections of high accuracy can provide more favorably for subsequent operation
With reference to, be convenient for effectively and targetedly marketing, raising obtain objective success rate.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The disclosure can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the disclosure
Example, and together with specification for explaining the principles of this disclosure.It should be evident that the accompanying drawings in the following description is only the disclosure
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.In the accompanying drawings:
Fig. 1 shows the network of personal connections of husband in disclosure related embodiment；
Fig. 2 shows the networks of personal connections of wife in disclosure related embodiment；
Fig. 3 shows a kind of flow diagram of client relation management method according to an embodiment of the present disclosure；
Fig. 4 shows the flow diagram of step S301 in Fig. 3 in accordance with an embodiment of the present disclosure；
Fig. 5 shows the flow diagram of step S302 in Fig. 3 in accordance with an embodiment of the present disclosure；
Fig. 6 shows the network of personal connections schematic diagram constructed according to disclosed method step；
Fig. 7 shows the network of personal connections schematic diagram constructed after repeatedly traversal；
Fig. 8 shows the structural schematic diagram of customer relation management device according to an embodiment of the present disclosure；
Fig. 9 shows the structural schematic diagram for being suitable for the computer system for the electronic equipment for being used to realize the embodiment of the present disclosure.
Specific embodiment
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, thesing embodiments are provided so that the disclosure will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.
In addition, described feature, structure or characteristic can be incorporated in one or more implementations in any suitable manner
In example.In the following description, many details are provided to provide and fully understand to embodiment of the disclosure.However,
It will be appreciated by persons skilled in the art that can with technical solution of the disclosure without one or more in specific detail,
Or it can be using other methods, constituent element, device, step etc..In other cases, it is not shown in detail or describes known side
Method, device, realization or operation are to avoid fuzzy all aspects of this disclosure.
Block diagram shown in the drawings is only functional entity, not necessarily must be corresponding with physically separate entity.
I.e., it is possible to realize these functional entitys using software form, or realized in one or more hardware modules or integrated circuit
These functional entitys, or these functional entitys are realized in heterogeneous networks and/or processor device and/or microcontroller device.
Flow chart shown in the drawings is merely illustrative, it is not necessary to including all content and operation/step,
It is not required to execute by described sequence.For example, some operation/steps can also decompose, and some operation/steps can close
And or part merge, therefore the sequence actually executed is possible to change according to the actual situation.
In disclosure related embodiment, each self-forming network of personal connections of a pair of of man and wife is shown respectively in Fig. 1 and Fig. 2, and Fig. 1 shows husband
The network of personal connections of husband in wife, Fig. 2 shows the networks of personal connections of wife in man and wife.It can be seen that Fig. 1 and Fig. 2 are a in man and wife
The network of personal connections of people, can not embody the relevance of two people's conjugal relations, also not form client's completeness relation net.
According to above-mentioned as can be seen that the problem of existing system is in terms of customer relationship is mainly manifested in: not to customer relationship
It is integrated, to form whole relation net, even if some schemes are capable of forming customer relationship net, but does not carry out authenticity
Verification, authenticity leave a question open also can the setting etc. to subsequent marketing strategy adversely affect.
For this purpose, the disclosure provides a kind of client relation management method, device, computer-readable medium and electronic equipment, with
It solves the above problems, specific introduction is done to the technical solution of the disclosure below.
Fig. 3 shows the flow diagram of client relation management method according to an embodiment of the present disclosure, should with reference to Fig. 3
Client relation management method includes:
Step S301 obtains the essential information of focus target client based on client and has with the focus target client
Associated order information, wherein record has the essential information of multiple clients and the order letter of multiple clients in the client
Breath.
Step S302 is constructed according to the related order information of the focus target client with the focus target client
Centered on network of personal connections.
Step S303, in conjunction with client in the network of personal connections essential information to each group of customer relationship in the network of personal connections
Authenticity judged, obtain judging result.
In technical solution provided by embodiment shown in Fig. 3, on the one hand, can based in client client it is basic
Information and order information are built into the wider array of network of personal connections of range, and verify to the authenticity of the customer relationship in network of personal connections,
Improve the accuracy of network of personal connections.On the other hand, the network of personal connections of high accuracy can provide more favorable reference for subsequent operation,
It is convenient for effectively and targetedly marketing, raising obtains objective success rate.
The specific implementation of each step of embodiment illustrated in fig. 3 is described in detail below:
In step S301, based on client obtain focus target client essential information and with focus target visitor
The related order information in family.Essential information and order information how are specifically obtained referring to shown in subsequent figure 4 in the step.
In a kind of exemplary embodiment of the disclosure, in the client record have multiple clients essential information and
The order information of multiple clients.For example, the client can be client's insurance system, wherein the order information is declaration form letter
Breath, at least two personages contained in the policy information include insurer and warrantee, the relation record be insurer and
The kinship of warrantee.It include: man and wife, father and son, mothers and sons, father and daughter, mother and daughter, brother and sister, sister, brother, elder sister and younger brother in kinship
Etc..
Wherein contain the relation record between at least two personages and involved personage in the order information.If declaration form
Further include beneficiary in information other than insurer and warrantee, then correspondingly, in relation record in addition to include insurer and
The kinship of warrantee further includes the kinship of insurer and beneficiary and/or the kinship of warrantee and beneficiary.
It should be noted that most declaration forms are all to insure for relatives, therefore can carry out to policy information in policy information
Analysis, to obtain the kinship between the personage for including in policy information.
Fig. 4 shows the step process of step S301 in Fig. 3, specifically includes the following steps:
As shown in figure 4, selecting the focus target according to preset condition from the multiple client in step S401
Client.
In a kind of exemplary embodiment of the disclosure, preset condition can be greater than a designated amounts (example for the declaration form amount of money
As 10W member) insurer or warrantee centered on target customer.Preset condition can be set and be changed according to demand,
Such as according to client location or client age etc. be condition.
As shown in figure 4, obtaining the essential information of focus target client from the client in step S402.
In a kind of exemplary embodiment of the disclosure, the essential information of client includes name, certificate number, by name and
Certificate number can determine a unique client in client, in order to avoid obscure.Although certificate number (such as identity card
Number) also feature with uniqueness, but the surname of acquisition user is also needed for the ease of the combing that subsequent step carries out customer relationship
Name, during subsequent builds network of personal connections or name is more easier.
As shown in figure 4, obtaining the order information comprising whole order informations from the client in step S403
List.
In a kind of exemplary embodiment of the disclosure, order information list can be by ordering the whole in client
Specific fields in single information are extracted and are formed, such as are said by extracting the name in order information, identification card number, relationship
The fields such as bright extract, and a corresponding information are formed for each order information, to form order information list.
As shown in figure 4, in step s 404, traversing, being found containing the center to the order information list
Name and the consistent order information of certificate number are as relevant with the focus target client in the essential information of target customer
Order information.
In a kind of exemplary embodiment of the disclosure, according to the essential information of focus target client from order information list
In filter out and the related order information of focus target client.No matter Xuan Ding focus target client is to throw in policy information
Guarantor, warrantee or beneficiary can get a corresponding customer relationship according to this order information.
Such as selected focus target client is client A0, then need from order information list by name and certificate number with
The consistent order information of client A0 screens, and closes so as to correspondingly obtain the related client of multiple and client A0
System.
In step s 302, it constructs according to the related order information of the focus target client with the focus target
The network of personal connections of customers as center.Essential information and order information how are specifically obtained referring to shown in subsequent figure 5 in the step.
Fig. 5 shows the step process of step S302 in Fig. 3, specifically includes the following steps:
As shown in figure 5, extracting and containing from the related order information of focus target client in step S501
The relation record of the focus target client is denoted as center relationship record.
As shown in figure 5, in step S502, will it is described with the related order information of focus target client from described
It is deleted in order information list, obtains filtering rank rear table.
As shown in figure 5, locking new target customer according to the relationship in the relation record in step S503.
In a kind of exemplary embodiment of the disclosure, which is specifically as follows from selection in the relation record in
The relevant personage of target centroid client is as the new target customer.
As shown in figure 5, in step S504, with the essential information of the new target customer from the filtered order
It is traversed in information list, it is consistent to find name and certificate number in the essential information containing the new target customer
Order information as with the related order information of new target customer.
As shown in figure 5, extracting and containing from the related order information of new target customer in step S505
The relation record of the new target customer is denoted as collateral branch's relation record.
As shown in figure 5, in step S506, by center relationship record and collateral branch's relation record building with institute
State the network of personal connections of focus target customers as center.
Assuming that describe in detail by taking network of personal connections shown in fig. 6 as an example to steps flow chart shown in above-mentioned Fig. 5, it is as follows:
Firstly, selected center target customer be client A0 after, according to the essential information of client A0 to order information list into
Row screening, filter out three order informations be it is related with client A0, further got respectively according to this three order informations
Client A0 and client A1 is conjugal relation, and client A0 and client A2 are set memberships, and client A0 and client A3 are set memberships,
Here, it is (right to belong to center relationship record for the set membership of the set membership of the conjugal relation of A0 and A1, A0 and A2, A0 and A3
Answer above-mentioned steps S501).Obtain center relationship record after, it is also necessary to by the order information comprising above-mentioned three customer relationships from
(corresponding above-mentioned steps S502) is deleted in order information list, to avoid new client is found again after subsequent update target customer
This three order informations can be brought into limit of consideration when relationship again, increase the pressure of data processing.
It then, is then respectively new target customer (corresponding above-mentioned steps S503) with client A1, A2, A3, then with new
It is traversed (corresponding above-mentioned steps S504) on the basis of target customer to filtered order information list again, is found out and client
The related customer relationship of A1, A2, A3.Assuming that finding the A4 for having father and daughter's relationship with client A3 by traversal, there is mother with client A1
The A5 and client A1 of female's relationship have the A6 of father and daughter's relationship.Herein, father and daughter's relationship of A3 and A4, the mother and daughter relationship of A1 and A5,
A1 belongs to collateral branch's relation record (corresponding above-mentioned steps S505) with father and daughter's relationship of A6.
Finally, several relationships that can be obtained according to above-mentioned steps are integrated, building is obtained centered on client A0
Network of personal connections (corresponding above-mentioned steps S506), as shown in Figure 6.
In the other embodiments of the disclosure, can also further repeat step S502~S505, then with client A4, A5,
A6 is that new center customer is traversed, can repeatedly traverse in this way by client it is all have with client A0 direct relation and
The client of indirect relation is integrated into a network of personal connections.For example, one shown in Fig. 7 is related to the huge relationship of tens of people
Net, it is seen that be improved by the integrated level of disclosure network of personal connections, be no longer simple personal network of personal connections independent.
In step S303, in conjunction with client in the network of personal connections essential information to each group of client in the network of personal connections
The authenticity of relationship is judged, judging result is obtained.
In a kind of exemplary embodiment of the disclosure, in conjunction with the essential information pair of client in the network of personal connections in the step
The mode that the authenticity of each group of customer relationship in the network of personal connections is judged includes at least following several:
Mode one: firstly, extracting to obtain involved in one group of customer relationship according to the essential information of client in the network of personal connections
Two personages gender and the age；Then, according to the gender of described two personages and age the center relationship is recorded or
The authenticity of collateral branch's relation record is judged；
Mode two: the essential information of the client and the authenticity of customer relationship are sentenced by the networking of the access Ministry of Public Security
It is disconnected；
Mode three: sending confirmation to client by the mode on line or under line and remind, and replied according to the client received
Confirmation result is judged.
Wherein mode is a kind of includes: according to age progress authenticity judgement
When the customer relationship is parent child relationship, the range for presetting the age gap of two personages is 20~40 years old,
Wherein parent child relationship includes father and son, mothers and sons, father and daughter, mother and daughter.If two personage's age gaps are too small, illustrate the parent child relationship of record
Authenticity leaves a question open, and further progress is needed to verify.
In a kind of exemplary embodiment of the disclosure, after step S303 shown in Fig. 3 further include:
The network of personal connections is adjusted according to the judging result, specific adjustment mode includes:
If the judging result of a certain group of customer relationship is vacation, this group of customer relationship is deleted from the network of personal connections
It removes；If the judging result of a certain group of customer relationship is that very, will retain this group of customer relationship.
In a kind of exemplary embodiment of the disclosure, for magnanimity in client in step S301 customer information with
And order information, it is stored using distributed file system HDFS, distributed storage has the advantage that:
1) high-performance.Distributed storage usually can efficiently manage read and write cache, and support automatically to divide
Grade storage.Data in hot spot region by being mapped in high speed storing by distributed storage, Lai Tigao system response time, improves
Calculating speed.
2) classification storage.Loose coupling link is carried out by network, distributed storage allows high speed storing and low speed storage point
Open deployment or arbitrary proportion mixing.
3) more copy consistencies.Distributed storage uses more copy back mechanisms, and before storing data, distribution is deposited
Storage has carried out fragment to data, and the data after fragment are stored on clustered node according to certain rules.
4) disaster tolerance and backup.
5) scalability is strong.
In step S302 and S303, after storing into distributed file system, pass through the programming mode of MapReduce
Carry out data analysis and calculating.In this way, when there is new data variation (thering are new data to import in client), it can be with increment
Mode be written distributed file system HDFS storage, facilitate operation.Similarly, for newly-increased data, then pass through MapReduce
Programming mode carry out data analysis and calculating again.Therefore, whenever having new data variation, it is only necessary to repeat to use increment side
Formula is stored to distributed file system HDFS, and is carried out data analysis with MapReduce and calculated, and not will increase system
Data-handling capacity.
Wherein step S302 and S303 can be realized in a specific embodiment using following technological means:
11) client that system generates customer relationship net as needed formulates operation job.Wherein operation job is data integration
The synchronous basic service unit of batch data is carried out, the job of data integration is synchronous towards the other data of table level, and job describes one
Information required for a data synchronous task is completed in data synchronization job.There can be one or more inside each job
task。
12) system grabs operation job.Many data blocks are divided into operation job simultaneously, each data block is one corresponding
Task task, and Automatic dispatching each task.
13) each task task is executed.An a part of data of client are handled in each task, extract client in declaration form
Relevant information, name, certificate number, date of birth, throwing warrantee's relationship, benefited relationship etc. are important to be related to analytical calculation data.
14) analytical calculation of customer relationship authenticity.
For example, while by the relationship that obtains client, then the information such as certificate, birthday, gender for obtaining associated client come into
Row processing, such as: A client is that B client buys a declaration form, and customer relationship states clearly the son that B is A in declaration form, and system can be automatic
By A, the personal information of B client is come to judge A, the authenticity of B relationship, B be the son of A, then B gender one is set to male, the two year
Age differs 20 years old or so to 40 years old or so etc. related client data to analyze authenticity；To then automatic mistake when having a suspicious data
Filter enters suspicious data pond, and suitable personnel is waited to carry out confirmation operation.
To the means of the authenticity of customer relationship judgement in addition to being realized above by the mode at age, sex ratio pair, may be used also
To be realized by the way of on other various lines or under line.For example, the mode on line can carry out body using networking with the Ministry of Public Security
Part certification, the relationship proof uploaded by client authenticates or business personnel by system sends information to client, by client
Confirm etc.；Mode under line can be using the certification of input system after confirming under business personnel's line when insuring, when settling a claim
The person's of surveying confirmation relationship of settling a claim etc..
The judging result that the step obtains can provide foundation for the adjustment of network of personal connections, so as to gradually perfect to network of personal connections.
15) operation job can monitor the execution state of each task task automatically, all task task to a client
After analytical calculation, processing is merged to all task analysis data.
16) network of personal connections of client is obtained by step S704 algorithm.
17) when data update, the algorithm process of step S703~S705 is just repeated, updates network of personal connections again.
Based on above-mentioned steps 11)~17), it is realized with the means of big data analysis, based on the focus target client
Body extends the associated client for having direct relation or indirect relation with it, and the associated client to extend out can extend one
A whole person's customer relationship net.Judged by the authenticity to the customer relationship in network of personal connections, improves entire network of personal connections
Accuracy.
In conclusion the client relation management method provided using the embodiment of the present disclosure, on the one hand, can be based on client
The essential information and order information of client is built into the wider array of network of personal connections of range in system, and to the true of the customer relationship in network of personal connections
Reality is verified, and the accuracy of network of personal connections is improved.On the other hand, the network of personal connections of high accuracy can provide more for subsequent operation
It for advantageous reference, is convenient for effectively and targetedly marketing, raising obtains objective success rate, moreover it is possible to throw core for company's intelligence and protect
Basic data is provided.
The Installation practice of the disclosure introduced below can be used for executing the above-mentioned client relation management method of the disclosure.
Fig. 8 shows the structural schematic diagram of customer relation management device according to an embodiment of the present disclosure, with reference to Fig. 8, visitor
Family relation management device 800, comprising: data obtaining module 801, network of personal connections building module 802 and judgment module 803.
Data obtaining module 801 be used for based on client obtain focus target client essential information and with the center
The related order information of target customer, wherein recording the essential information for having multiple clients and multiple clients in the client
Order information；Network of personal connections construct module 802 be used for according to the related order information of the focus target client construct with
The network of personal connections of the focus target customers as center；Judgment module 803 is used for the essential information in conjunction with client in the network of personal connections
The authenticity of each group of customer relationship in the network of personal connections is judged, judging result is obtained.
Due to each functional module and above-mentioned customer relationship of the customer relation management device of the example embodiment of the disclosure
The step of example embodiment of management method, is corresponding, therefore for those undisclosed details in the apparatus embodiments, please refers to
The embodiment of the above-mentioned client relation management method of the disclosure.
Below with reference to Fig. 9, it illustrates the computer systems 900 for the electronic equipment for being suitable for being used to realize the embodiment of the present disclosure
Structural schematic diagram.The computer system 900 of electronic equipment shown in Fig. 9 is only an example, should not be to the embodiment of the present disclosure
Function and use scope bring any restrictions.
As shown in figure 9, computer system 900 includes central processing unit (CPU) 901, it can be read-only according to being stored in
Program in memory (ROM) 902 or be loaded into the program in random access storage device (RAM) 903 from storage section 908 and
Execute various movements appropriate and processing.In RAM 903, it is also stored with various programs and data needed for system operatio.CPU
901, ROM 902 and RAM 903 is connected with each other by bus 904.Input/output (I/O) interface 905 is also connected to bus
904。
I/O interface 905 is connected to lower component: the importation 906 including keyboard, mouse etc.；It is penetrated including such as cathode
The output par, c 907 of spool (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage section 908 including hard disk etc.；
And the communications portion 909 of the network interface card including LAN card, modem etc..Communications portion 909 via such as because
The network of spy's net executes communication process.Driver 910 is also connected to I/O interface 905 as needed.Detachable media 911, such as
Disk, CD, magneto-optic disk, semiconductor memory etc. are mounted on as needed on driver 910, in order to read from thereon
Computer program be mounted into storage section 908 as needed.
Particularly, in accordance with an embodiment of the present disclosure, it may be implemented as computer above with reference to the process of flow chart description
Software program.For example, embodiment of the disclosure includes a kind of computer program product comprising be carried on computer-readable medium
On computer program, which includes the program code for method shown in execution flow chart.In such reality
It applies in example, which can be downloaded and installed from network by communications portion 909, and/or from detachable media
911 are mounted.When the computer program is executed by central processing unit (CPU) 901, executes and limited in the system of the application
Above-mentioned function.
It should be noted that computer-readable medium shown in the disclosure can be computer-readable signal media or meter
Calculation machine readable storage medium storing program for executing either the two any combination.Computer readable storage medium for example can be --- but not
Be limited to --- electricity, magnetic, optical, electromagnetic, infrared ray or semiconductor system, device or device, or any above combination.Meter
The more specific example of calculation machine readable storage medium storing program for executing can include but is not limited to: have the electrical connection, just of one or more conducting wires
Taking formula computer disk, hard disk, random access storage device (RAM), read-only memory (ROM), erasable type may be programmed read-only storage
Device (EPROM or flash memory), optical fiber, portable compact disc read-only memory (CD-ROM), light storage device, magnetic memory device,
Or above-mentioned any appropriate combination.In the disclosure, computer readable storage medium can be it is any include or storage journey
The tangible medium of sequence, the program can be commanded execution system, device or device use or in connection.And at this
In open, computer-readable signal media may include in a base band or as the data-signal that carrier wave a part is propagated,
Wherein carry computer-readable program code.The data-signal of this propagation can take various forms, including but unlimited
In electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media can also be that computer can
Any computer-readable medium other than storage medium is read, which can send, propagates or transmit and be used for
By the use of instruction execution system, device or device or program in connection.Include on computer-readable medium
Program code can transmit with any suitable medium, including but not limited to: wireless, electric wire, optical cable, RF etc. are above-mentioned
Any appropriate combination.
Flow chart and block diagram in attached drawing are illustrated according to the system of the various embodiments of the disclosure, method and computer journey
The architecture, function and operation in the cards of sequence product.In this regard, each box in flowchart or block diagram can generation
A part of one module, program segment or code of table, a part of above-mentioned module, program segment or code include one or more
Executable instruction for implementing the specified logical function.It should also be noted that in some implementations as replacements, institute in box
The function of mark can also occur in a different order than that indicated in the drawings.For example, two boxes succeedingly indicated are practical
On can be basically executed in parallel, they can also be executed in the opposite order sometimes, and this depends on the function involved.Also it wants
It is noted that the combination of each box in block diagram or flow chart and the box in block diagram or flow chart, can use and execute rule
The dedicated hardware based systems of fixed functions or operations is realized, or can use the group of specialized hardware and computer instruction
It closes to realize.
Being described in unit involved in the embodiment of the present disclosure can be realized by way of software, can also be by hard
The mode of part realizes that described unit also can be set in the processor.Wherein, the title of these units is in certain situation
Under do not constitute restriction to the unit itself.
As on the other hand, present invention also provides a kind of computer-readable medium, which be can be
Included in electronic equipment described in above-described embodiment；It is also possible to individualism, and without in the supplying electronic equipment.
Above-mentioned computer-readable medium carries one or more program, when the electronics is set by one for said one or multiple programs
When standby execution, so that the electronic equipment realizes such as above-mentioned client relation management method as described in the examples.
For example, the electronic equipment may be implemented as shown in Figure 3: step S301: based in client acquisition
The essential information of target centroid client and with the related order information of focus target client, wherein remembering in the client
Record has the essential information of multiple clients and the order information of multiple clients；Step S302: have according to the focus target client
Associated order information building is with the network of personal connections of the focus target customers as center；Step S303: in conjunction in the network of personal connections
The essential information of client judges the authenticity of each group of customer relationship in the network of personal connections, obtains judging result.
It should be noted that although being referred to several modules or list for acting the equipment executed in the above detailed description
Member, but this division is not enforceable.In fact, according to embodiment of the present disclosure, it is above-described two or more
Module or the feature and function of unit can embody in a module or unit.Conversely, an above-described mould
The feature and function of block or unit can be to be embodied by multiple modules or unit with further division.
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the disclosure
The technical solution of embodiment can be embodied in the form of software products, which can store non-volatile at one
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server, touch control terminal or network equipment etc.) is executed according to disclosure embodiment
Method.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to its of the disclosure
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Person's adaptive change follows the general principles of this disclosure and including the undocumented common knowledge in the art of the disclosure
Or conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by following
Claim is pointed out.
It should be understood that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by the accompanying claims.
Claims (10)
1. a kind of client relation management method characterized by comprising
The essential information of focus target client is obtained based on client and is believed with the related order of the focus target client
Breath, wherein record has the essential information of multiple clients and the order information of multiple clients in the client；
It constructs according to the related order information of the focus target client with the relationship of the focus target customers as center
Net；
The authenticity of each group of customer relationship in the network of personal connections is carried out in conjunction with the essential information of client in the network of personal connections
Judgement, obtains judging result.
2. the method according to claim 1, wherein the base for obtaining focus target client based on client
This information and with the related order information of focus target client include:
The focus target client is selected according to preset condition from the multiple client；
The essential information of focus target client is obtained from the client, the essential information includes name, certificate number；
The order information list comprising whole order informations is obtained from the client；
The order information list is traversed, name and card in the essential information containing the focus target client are found
The consistent order information of piece number as with the related order information of focus target client.
3. according to the method described in claim 2, it is characterized in that, containing at least two personages and institute in the order information
Relate to the relation record between personage.
4. according to the method described in claim 3, it is characterized in that, the order information is policy information, the policy information
In at least two personages contained include insurer and warrantee, the relation record is that the relatives of insurer and warrantee are closed
System.
5. according to the method described in claim 4, it is characterized in that, also contain beneficiary in the policy information, the relationship
Record further include: the kinship and/or warrantee of insurer and beneficiary and the kinship of beneficiary.
6. method according to claim 4 or 5, which is characterized in that the basis is relevant with the focus target client
Order information construct and with the network of personal connections of the focus target customers as center include:
The relation record for containing the focus target client is extracted from the related order information of focus target client
It is denoted as center relationship record；
It deletes, is filtered from the order information list with the related order information of focus target client by described
List afterwards；
New target customer is locked according to the relationship in the relation record；
It is traversed from the filtered order information list with the essential information of the new target customer, finds and contain
Have in the essential information of the new target customer name and the consistent order information of certificate number as with the new target
The related order information of client；
The relation record for containing the new target customer is extracted from the related order information of new target customer
It is denoted as collateral branch's relation record；
By center relationship record and collateral branch's relation record building with the relationship of the focus target customers as center
Net.
7. according to the method described in claim 6, it is characterized in that, the relationship according in the relation record locks newly
Target customer includes:
Select the personage relevant with focus target client as the new target customer from the relation record.
8. according to the method described in claim 6, it is characterized in that, in conjunction with client in the network of personal connections essential information to described
The mode that the authenticity of each group of customer relationship in network of personal connections is judged includes:
It is extracted to obtain the gender of two personages involved in one group of customer relationship according to the essential information of client in the network of personal connections
And the age；
The center relationship is recorded according to the gender of described two personages and age or the authenticity of collateral branch's relation record
Judged；
Wherein carrying out authenticity judgement according to the age includes:
When the customer relationship is parent child relationship, the range for presetting the age gap of two personages is 20~40 years old.
9. a kind of computer-readable medium, is stored thereon with computer program, which is characterized in that described program is executed by processor
The step of Shi Shixian such as client relation management method described in any item of the claim 1 to 8.
10. a kind of electronic equipment characterized by comprising
One or more processors；
Storage device, for storing one or more programs, when one or more of programs are by one or more of processing
When device executes, so that one or more of processors realize such as customer relation management described in any item of the claim 1 to 8
Method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811491939.7A CN109636628A (en) | 2018-12-07 | 2018-12-07 | Client relation management method, computer-readable medium and electronic equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811491939.7A CN109636628A (en) | 2018-12-07 | 2018-12-07 | Client relation management method, computer-readable medium and electronic equipment |
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| CN109636628A true CN109636628A (en) | 2019-04-16 |
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| CN201811491939.7A Pending CN109636628A (en) | 2018-12-07 | 2018-12-07 | Client relation management method, computer-readable medium and electronic equipment |
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| CN111597519A (en) * | 2020-04-15 | 2020-08-28 | 杭州优行科技有限公司 | Customer data storage method and device based on customer management system, electronic equipment and storage medium |
| CN113628032A (en) * | 2021-08-12 | 2021-11-09 | 上海上湖信息技术有限公司 | Method and device for determining user relationship |
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