CN109600521A - Call center's outgoing call test method and device, electronic equipment, storage medium - Google Patents
Call center's outgoing call test method and device, electronic equipment, storage medium Download PDFInfo
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- CN109600521A CN109600521A CN201811355457.9A CN201811355457A CN109600521A CN 109600521 A CN109600521 A CN 109600521A CN 201811355457 A CN201811355457 A CN 201811355457A CN 109600521 A CN109600521 A CN 109600521A
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- junction line
- outgoing call
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2272—Subscriber line supervision circuits, e.g. call detection circuits
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
- H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
- H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
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- Business, Economics & Management (AREA)
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- Telephonic Communication Services (AREA)
Abstract
Present disclose provides a kind of call center's outgoing call test methods, belong to communication and field of automation technology.This method is applied to the server of call center characterized by comprising obtains the information table of junction line, the information table includes at least unique identification and outgoing call time the last time of each junction line；The last outgoing call time gap current time is determined as junction line to be tested beyond the junction line of preset time；Outgoing call test instruction is sent to the terminal of the junction line to be tested, receives the outgoing call test request being tested instruction in response to the outgoing call by the terminal of the junction line to be tested and being sent, and the outgoing call test request is forwarded to test terminal；The test feedback information obtained after being tested for the outgoing call test request is received from test terminal, and judges whether the junction line to be tested is normal according to the test feedback information.Test and the trouble-saving of outgoing call route may be implemented in the disclosure, improves the stability of outgoing call centring system.
Description
Technical field
This disclosure relates to communicate and field of automation technology more particularly to a kind of call center's outgoing call test method, calling
Center outgoing call test method device, electronic equipment and computer readable storage medium.
Background technique
It is universal with internet and communication service, for service provider, voice outgoing call become one it is important
Business usually realizes orientation service actively to the hotline of customers dial customer service or marketing from each extension set of attending a banquet.
In existing call center system, since junction line is various, effective outgoing call test method there is no at present, usually
A certain junction line can not normal outgoing call when, send Trouble Report, then tested and overhauled.As it can be seen that this method is for outgoing call event
Barrier can not prevent, and the discovery of failure and solution process all have stronger hysteresis quality, and traffic affecting is normally carried out.
It is therefore desirable to propose a kind of call center's outgoing call test method.
It should be noted that information is only used for reinforcing the reason to the background of the disclosure disclosed in above-mentioned background technology part
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Summary of the invention
Present disclose provides a kind of call center's outgoing call test method, call center's outgoing call test method device, electronics to set
Standby and computer readable storage medium, and then overcome existing call center system that can not prevent outgoing call at least to a certain extent
The problem of failure.
Other characteristics and advantages of the disclosure will be apparent from by the following detailed description, or partially by the disclosure
Practice and acquistion.
According to one aspect of the disclosure, a kind of call center's outgoing call test method, the clothes applied to call center are provided
Be engaged in device, which comprises obtain the information table of junction line, the information table include at least the unique identification of each junction line with most
Nearly outgoing call time；By the last outgoing call time gap current time beyond the junction line of preset time be determined as to
Test trunk；Outgoing call test instruction is sent to the terminal of the junction line to be tested, is received by the junction line to be tested
Terminal tests instruction and the outgoing call test request of transmission in response to the outgoing call, and the outgoing call test request is forwarded to test
Terminal；The test feedback information obtained after being tested for the outgoing call test request is received from test terminal, and according to institute
State test feedback information judges whether the junction line to be tested is normal.
In a kind of exemplary embodiment of the disclosure, the method also includes: obtain each gateway number and each institute
State the number of the gateway port of gateway；According to the connection of each junction line and each gateway port, generate each described
The unique identification of junction line.
In a kind of exemplary embodiment of the disclosure, the information table further includes at least one of following information: each
Outgoing call hot line number, type of service, terminal type, terminal unique identification, extension and the pressure index of the junction line.
In a kind of exemplary embodiment of the disclosure, after the information table for obtaining junction line, the method also includes: it will
Information in the information table is classified as essential information and multidate information, and the essential information includes unique mark of the junction line
Know, further include the outgoing call hot line number of the junction line, type of service, terminal type, terminal unique identification, in extension
Any one or more, the multidate information includes the last outgoing call time and the pressure index of the junction line；It will be basic
The changed junction line of information is determined as junction line to be tested.
In a kind of exemplary embodiment of the disclosure, the test feedback information includes voice feedback information；According to institute
It states test feedback information and judges whether the junction line to be tested normally includes: by the voice feedback information and standard speech message
Breath is matched；If the voice feedback information and the received pronunciation information matches result be it is consistent, judge described in
Test trunk is normal；If the voice feedback information and the received pronunciation information matches result be it is inconsistent, judge
The junction line to be tested is abnormal.
In a kind of exemplary embodiment of the disclosure, the information table further includes the type of service of each junction line；
The method also includes: according to the type of service of the junction line to be tested and preset type of service and received pronunciation information
Between mapping relations, determine test accepted standard voice messaging.
In a kind of exemplary embodiment of the disclosure, the relaying to be tested is being judged according to the test feedback information
After whether line is normal, the method also includes: if it is determined that the junction line to be tested is normal, then it will be described in the information table
The last outgoing call time of junction line to be tested is updated to the testing time.
According to one aspect of the disclosure, a kind of call center's outgoing call test device, the clothes applied to call center are provided
Business device, described device includes: acquisition module, and for obtaining the information table of junction line, the information table includes at least each junction line
Unique identification and the last outgoing call time；Determining module, for exceeding the last outgoing call time gap current time
The junction line of preset time is determined as junction line to be tested；Forwarding module, for being sent to the terminal of the junction line to be tested
Outgoing call test instruction, receives and is surveyed by the outgoing call that the terminal of the junction line to be tested is tested instruction in response to the outgoing call and sent
Examination request, and the outgoing call test request is forwarded to test terminal；Judgment module, for receiving from test terminal for described
The test feedback information that outgoing call test request obtains after being tested, and judged according to the test feedback information described to be tested
Whether junction line is normal.
According to one aspect of the disclosure, a kind of electronic equipment is provided, comprising: processor；And memory, for storing
The executable instruction of the processor；Wherein, the processor is configured to above-mentioned to execute via the executable instruction is executed
Method described in any one.
According to one aspect of the disclosure, a kind of computer readable storage medium is provided, computer program is stored thereon with,
The computer program realizes method described in above-mentioned any one when being executed by processor.
The exemplary embodiment of the disclosure has the advantages that
Server manages the last outgoing call time of each junction line by information table, and by the last outgoing call time interval
It is determined as junction line to be tested beyond the junction line of preset time from current time, it is whole in the terminal of middle continuation to be tested and test
Voice communication is established between end, judges whether junction line to be tested is normal according to the test feedback information that test terminal returns.One
The case where aspect provides a kind of method for testing call center's outgoing call route, can accurately test each junction line, occurs different
Often when find in advance, can effective trouble saving, improve the stability of whole system.On the other hand, pass through the last outgoing call
Time is managed each junction line, can improve testing efficiency with reasonable distribution for the test assignment of each junction line.Another side
Face, the process of entire test method realize automation, are not necessarily to manpower intervention, have saved human cost.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The disclosure can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the disclosure
Example, and together with specification for explaining the principles of this disclosure.It should be evident that the accompanying drawings in the following description is only the disclosure
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 schematically shows a kind of system architecture schematic diagram of running environment in the present exemplary embodiment；
Fig. 2 schematically shows a kind of process step figure of call center's outgoing call test method in this example embodiments；
Fig. 3 schematically shows a kind of structural block diagram of call center's outgoing call test device in the present exemplary embodiment；
Fig. 4 schematically shows a kind of electronic equipment for realizing the above method in the present exemplary embodiment；
Fig. 5 schematically shows a kind of computer-readable storage medium for realizing the above method in the present exemplary embodiment
Matter.
Specific embodiment
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, thesing embodiments are provided so that the disclosure will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.Described feature, knot
Structure or characteristic can be incorporated in any suitable manner in one or more embodiments.
Fig. 1 shows the adaptable call center system architecture diagram of the present exemplary embodiment.Refering to what is shown in Fig. 1, this is
System 100 may include server 101, gateway 102, junction line 103, terminal of attending a banquet 104, user terminal 105 and test terminal
106.Wherein, server 101 is responsible for carrying out integrated scheduling to the task of call center, can be SIP (Session
Initiation Protocol, session initiation protocol) server etc.；Task is forwarded to gateway 102, each net by server 101
It closes 102 and multiple junction lines 103 is connected by gateway port, each junction line 103 can connect one or more and attend a banquet terminal 104
(illustrated only in figure each junction line 103 connect one attend a banquet terminal 104 the case where)；Terminal of attending a banquet 104 is made by seat personnel
With can be the terminals such as computer, phone；Server 101 is also interacted by network with user terminal 105, is sat with realizing
Call between seat terminal 104 and user terminal 105；Test terminal 106 is to imitate user terminal and be arranged outer for testing
The terminal for exhaling route can be computer, phone etc..
From the foregoing, it will be observed that attending a banquet terminal 104 when carrying out outgoing call, outgoing call is requested to send by junction line 103 and gateway 102
To server 101, user terminal 105 is forwarded to by server 101, in the process, terminal of attending a banquet 104 and server 101 it
Between access easily break down, particularly, failure mostly occurs at junction line 103.Therefore by testing attend a banquet terminal 104 and survey
The connection between terminal 106 is tried, whether normal can detecte each junction line 103.
It should be appreciated that each device number shown in FIG. 1 is merely exemplary, according to actual needs, arbitrary number can be set
Purpose gateway, junction line, terminal of attending a banquet and test terminal, and server is also possible to the cluster being made of multiple servers.It should
Call center system can be the call center system of all kinds of service providers, such as marketing/customer service traffic system of insurance company
System, promoting service/consulting telephone centring system of bank etc..
Based on call center system shown in FIG. 1, the exemplary embodiment of the disclosure proposes that a kind of call center's outgoing call is surveyed
Method for testing can be applied to the server 101 in Fig. 1.Refering to what is shown in Fig. 2, this method may comprise steps of S210~
S240:
Step S210 obtains the information table of junction line, the information table include at least each junction line unique identification and recently
Outgoing call time.
The unique identification of junction line has uniqueness in entire call center system, due to each junction line and gateway, clothes
Business device connection state be it is fixed, the unique identification of junction line can be used for indicating outgoing call route.When there is outgoing call generation, such as
Seat personnel dials promoting service phone, the time of the available outgoing call generation of server and the junction line of process to user, and
The information is recorded in the information table of junction line, so as to obtain the last outgoing call time of each junction line.
The junction line that the last outgoing call time gap current time exceeds preset time is determined as to be measured by step S220
Try junction line.
Wherein, current time refers to that this tests the time in progress.In the present exemplary embodiment, for each relaying
The outgoing call situation of line carries out time management, i.e., if there is the junction line long period did not carried out outgoing call, then it is assumed that and its situation is unknown,
It is tested.Preset time is to measure junction line not carrying out outgoing call time whether too long standard, if the last
Outgoing call time gap current time is too long, exceeds preset time, then corresponding junction line is determined as junction line to be tested.
For example, under normal circumstances, a user can be dialed within seat personnel average every 10 minutes and pays a return visit phone, it can be with
Preset time is set as 20 minutes, attends a banquet not dial more than 20 minutes if there is some and ring, then can suspect correspondence
Junction line it is abnormal, tested.
In one exemplary embodiment, when the last outgoing call time of each junction line can be converted to accumulation non-outgoing call
Between, i.e. the accumulation non-outgoing call time can be reset after carrying out outgoing call every time, then accumulate timing by junction line, once reach
Preset time, then corresponding junction line is labeled as junction line to be tested by triggering.
In one exemplary embodiment, above step S210 and S220 can also be according to preset time cycle or fixations
Time point executes, such as each junction line is tested in every 12 hours, or each junction line of setting is fixed in one day
Testing time point, be corresponding junction line of test etc. reaching testing time point.
Step S230 sends outgoing call test instruction to the terminal of junction line to be tested, receives the end by junction line to be tested
The outgoing call test request testing instruction in response to outgoing call and sending is held, and outgoing call test request is forwarded to test terminal.
Wherein, the terminal of attending a banquet that the terminal of junction line to be tested, that is, junction line to be tested is connected.Server determine to
After test trunk, the terminal connected to it sends outgoing call test instruction can if junction line to be tested connects multiple terminals
To send therein any or specified terminal for outgoing call test instruction.
Corresponding outgoing call test request can be generated after receiving outgoing call test instruction in the terminal of junction line to be tested,
The outgoing call test request is forwarded to test terminal by server, to establish between the terminal of junction line to be tested and test terminal
Voice communication.In the voice call process of test, the terminal of junction line to be tested can be preset to test terminal plays
Audio, such as recording, the recording of user's return visit etc. that a section business is promoted.
Step S240 receives the test feedback information obtained after being tested for outgoing call test request from test terminal,
And judge whether junction line to be tested is normal according to test feedback information.
Test terminal can according to the terminal of junction line to be tested carry out voice communication as a result, generating test feedback letter
Breath.Test feedback information can be test terminal to voice communication parsed as a result, for example test terminal parsing it is to be tested
Whether the voice that the terminal of junction line is sent is normal, judges whether junction line to be tested is normal, using the result of judgement as test
Feedback information is fed back to server, and server is made to obtain the whether normal result of junction line to be tested.Testing feedback information can also
To be the direct reflection to the result of voice communication, such as the recording of voice communication can be carried out transcoding, lossless by test terminal
Compression or other modes processing, generate test feedback information, arrive server with feedback, server can be fed back by contrast test
Information judges whether junction line to be tested is normal with received pronunciation information.The present embodiment is not specially limited this.
Based on above description, in the present exemplary embodiment, server manages the last time of each junction line by information table
The outgoing call time, and the last outgoing call time gap current time is determined as relaying to be tested beyond the junction line of preset time
Line is established voice communication between the terminal and test terminal of middle continuation to be tested, is fed back according to the test that test terminal returns
Information judges whether junction line to be tested is normal.On the one hand, a kind of method for testing call center's outgoing call route is provided, it can be with
The case where accurately testing each junction line find in advance when occurring abnormal, can effective trouble saving, improve the steady of whole system
It is qualitative.On the other hand, each junction line is managed by the last outgoing call time, it can be with reasonable distribution for each junction line
Test assignment, improve testing efficiency.In another aspect, the process of entire test method realizes automation, it is not necessarily to manpower intervention,
Human cost is saved.
In one exemplary embodiment, call center's outgoing call test method can with the following steps are included:
Obtain the number of the number of each gateway and the gateway port of each gateway；
According to the connection of each junction line and each gateway port, the unique identification of each junction line is generated.
Since gateway port and junction line have one-to-one relationship, gateway+gateway port number can use
Unique identification is carried out to junction line, such as can be using 6 xxx (gateway number) xxx (gateway port number) as relaying
The unique identification of line can also be added in start or end and represent the identification character etc. of junction line, and the present embodiment does not do this
It is particularly limited to.The unique identification of junction line is generated by this method, and the object of junction line can be quickly determined according to its unique identification
Address is managed, test and maintenance are convenient for.
Further, the information table of junction line can also include at least one of following information: the outgoing call of each junction line
Hot line number, type of service, terminal type, terminal unique identification, extension and pressure index.Wherein, outgoing call hot line number
Refer to that, to the hot line number that user terminal is shown, all outgoing call routes of a call center system can be shown when carrying out outgoing call
Show unified outgoing call hot line number, different outgoing call hot line numbers can also be shown to distinguish different business；Then junction line
The type of the responsible outbound call service of type of service, that is, each junction line, such as can be customer service type outbound call service, marketing type outgoing call industry
Business, insurance outbound call service, financing outbound call service etc., can also indicate the grade of service, such as common customer service, member's customer service industry
Business etc.；The terminal type of junction line refers to the type for the terminal of attending a banquet that junction line is connected, such as can be computer, phone
Deng；The extension of junction line can be the terminal of attending a banquet of its connection in internal extension, be also possible to show user
The outgoing call hot line extension shown；Pressure index refers to the data for reflecting each junction line busy extent, can be a kind of data,
It can be a variety of data, such as occupancy, idleness, daily outgoing call number, the average queuing time of each outgoing call etc..Junction line
Information table in include information category it is abundanter, be more conducive to carry out diversified outgoing call test according to the feature of junction line.
In one exemplary embodiment, it after the information table for obtaining junction line, can also be determined by following steps to be measured
Try junction line:
Information in information table is classified as essential information and multidate information, essential information may include the unique of junction line
Mark, can also include the outgoing call hot line number of junction line, type of service, terminal type, terminal unique identification, in extension
Any one or more, multidate information may include the last outgoing call time and the pressure index of the junction line；
The changed junction line of essential information is determined as junction line to be tested.
Wherein, essential information refers to relatively fixed information, correspondingly, multidate information, which refers to, carries out process intermediate frequency in business
The information of numerous variation.The case where being changed due to essential information is less, once it changes, it is believed that the configuration of junction line
Situation changes, such as the variation of outgoing call hot line number or type of service, may cause the variation of corresponding outgoing call program, at this time
Outgoing call test can be carried out, immediately to guarantee the normal development of follow-up business.
In one exemplary embodiment, test feedback information may include voice feedback information；According to test feedback information
Judge whether junction line to be tested can normally be realized by following steps:
Voice feedback information is matched with received pronunciation information；
If voice feedback information and received pronunciation information matches result are consistent, it is determined that junction line to be tested is normal；
If voice feedback information is inconsistent with received pronunciation information matches result, it is determined that junction line to be tested is different
Often.
After server establishes voice communication between the terminal and test terminal of junction line to be tested, junction line to be tested
Terminal can send pre-prepd tested speech to test terminal, and test terminal can record the tested speech, and generate language
Sound feedback information, is sent to server；Server obtains received pronunciation information identical with tested speech in advance, by voice feedback
Information and received pronunciation information matches, if result be it is consistent, illustrate that the route of voice communication is normal, i.e., junction line to be tested is just
Often.In addition, test terminal can be broadcast after the tested speech that the terminal for hearing junction line to be tested is sent according to pre-set programs
Corresponding answer voice is put, then the answer voice can be used as voice feedback information, and server obtains and the answer voice phase in advance
With received pronunciation information, by voice feedback information and received pronunciation information matches, if result be it is consistent, illustrate two terminals
Between call it is normal, i.e., junction line to be tested is normal.
It should be noted that the inevitable disturbing factor as existing for junction line to be tested, in voice feedback information
The defects of being likely to occur certain noise, changing voice, then server is in matching voice feedback information and received pronunciation information, Ke Yishe
Certain error range is set, the difference of the two is in the error range, i.e., it is believed that matching result is consistent.
Through the above steps, the automation of entire test process can be fully achieved, and further improves test result
Accuracy.
It further, can also include the type of service of each junction line in information table；Correspondingly, can be according in be tested
Mapping relations between the type of service and preset type of service and received pronunciation information of line determine the mark that test uses
Quasi- voice messaging.
Since the outgoing call content of different service types may be different, can be arranged outer according to the type of service of each junction line
The content for exhaling test request makes the terminal of the junction line of different service types send the test language of different content to test terminal
Sound then tests voice feedback information also different, the server with the difference of the type of service of junction line to be tested of terminal generation
Can targeted selection criteria voice messaging, to be matched.It can be further improved outgoing call test by the step
Diversity ensures being normally carried out for all kinds of business.
In one exemplary embodiment, after judging whether junction line to be tested is normal according to test feedback information, calling
Center outgoing call test method can with the following steps are included:
If it is determined that junction line to be tested is normal, then more by the last outgoing call time of junction line to be tested in information table
It is newly the testing time.
Wherein, the testing time can be the time for completing test.Test, which can be considered, each time has carried out an outgoing call, according to
Testing time updates the last outgoing call time, is conducive to the time management that outgoing call is carried out to each junction line, and reduces repetition survey
The case where examination, further increases testing efficiency.
The exemplary embodiment of the disclosure additionally provides a kind of call center's outgoing call test device, can be applied in Fig. 1
Server 101.Refering to what is shown in Fig. 3, the device 300 may include: to obtain module 310, for obtaining the information table of junction line,
The information table includes at least unique identification and outgoing call time the last time of each junction line；Determining module 320 is used for nearest one
Secondary outgoing call time gap current time is determined as junction line to be tested beyond the junction line of preset time；Forwarding module 330, is used for
Outgoing call test instruction is sent to the terminal of junction line to be tested, receives and is referred to by the terminal of junction line to be tested in response to outgoing call test
The outgoing call test request for enabling and sending, and outgoing call test request is forwarded to test terminal；Judgment module 340 is used for from test
Terminal is received tested for outgoing call test request after obtained test feedback information, and according to test feedback information judge to
Whether test trunk is normal.
In one exemplary embodiment, obtaining module can be also used for obtaining the number of each gateway and the gateway of each gateway
The number of port, and according to the connection of each junction line and each gateway port, generate the unique identification of each junction line.
In one exemplary embodiment, information table can also include at least one of following information: outside each junction line
Exhale hot line number, type of service, terminal type, terminal unique identification, extension and pressure index.
In one exemplary embodiment, obtaining module can be also used for after the information table for obtaining junction line, by information table
In information be classified as essential information and multidate information, essential information may include the unique identification of junction line, can also include
The outgoing call hot line number of junction line, type of service, terminal type, terminal unique identification, in extension any one or it is more
Kind, multidate information may include the last outgoing call time and the pressure index of junction line；Determining module can be also used for base
The changed junction line of this information is determined as junction line to be tested.
In one exemplary embodiment, test feedback information may include voice feedback information；Judgment module can also be used
In matching voice feedback information with received pronunciation information, if voice feedback information and received pronunciation information matches result
To be consistent, then judge that junction line to be tested is normal, and if voice feedback information and received pronunciation information matches result are not
Unanimously, then judge that junction line to be tested is abnormal.
In one exemplary embodiment, information table can also include the type of service of each junction line；Judgment module can be with
For the mapping relations between the type of service and preset type of service and received pronunciation information according to junction line to be tested,
Determine test accepted standard voice messaging.
In one exemplary embodiment, outgoing call test device in call center's can also include: information table management module, be used for
If it is determined that junction line to be tested is normal, then the last outgoing call time of junction line to be tested in information table is updated to test
Time.
The detail of each module of above-mentioned apparatus has been described in detail in the embodiment of method part, therefore no longer superfluous
It states.
The exemplary embodiment of the disclosure additionally provides a kind of electronic equipment that can be realized the above method.
Person of ordinary skill in the field it is understood that various aspects of the disclosure can be implemented as system, method or
Program product.Therefore, various aspects of the disclosure can be with specific implementation is as follows, it may be assumed that complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.) or hardware and software, can unite here
Referred to as circuit, " module " or " system ".
The electronic equipment 400 of this exemplary embodiment according to the disclosure is described referring to Fig. 4.What Fig. 4 was shown
Electronic equipment 400 is only an example, should not function to the embodiment of the present disclosure and use scope bring any restrictions.
As shown in figure 4, electronic equipment 400 is showed in the form of universal computing device.The component of electronic equipment 400 can wrap
It includes but is not limited to: at least one above-mentioned processing unit 410, at least one above-mentioned storage unit 420, the different system components of connection
The bus 430 of (including storage unit 420 and processing unit 410), display unit 440.
Wherein, storage unit is stored with program code, and program code can be executed with unit 410 processed, so that processing is single
Member 410 executes the step described in above-mentioned " illustrative methods " part of this specification according to the various illustrative embodiments of the disclosure
Suddenly.For example, processing unit 410 can execute step S210~S240 shown in Fig. 2.
Storage unit 420 may include the readable medium of volatile memory cell form, such as Random Access Storage Unit
(RAM) 421 and/or cache memory unit 422, it can further include read-only memory unit (ROM) 423.
Storage unit 420 can also include program/utility 424 with one group of (at least one) program module 425,
Such program module 425 includes but is not limited to: operating system, one or more application program, other program modules and
It may include the realization of network environment in program data, each of these examples or certain combination.
Bus 430 can be to indicate one of a few class bus structures or a variety of, including storage unit bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use any bus structures in a variety of bus structures
Local bus.
Electronic equipment 400 can also be with one or more external equipments 600 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, can also be enabled a user to one or more equipment interact with the electronic equipment 400 communicate, and/or with make
Any equipment (such as the router, modulation /demodulation that the electronic equipment 400 can be communicated with one or more of the other calculating equipment
Device etc.) communication.This communication can be carried out by input/output (I/O) interface 450.Also, electronic equipment 400 can be with
By network adapter 460 and one or more network (such as local area network (LAN), wide area network (WAN) and/or public network,
Such as internet) communication.As shown, network adapter 460 is communicated by bus 430 with other modules of electronic equipment 400.
It should be understood that although not shown in the drawings, other hardware and/or software module can not used in conjunction with electronic equipment 400, including but not
Be limited to: microcode, device driver, redundant processing unit, external disk drive array, RAID system, tape drive and
Data backup storage system etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the disclosure
The technical solution of embodiment can be embodied in the form of software products, which can store non-volatile at one
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server, terminal installation or network equipment etc.) is executed according to the exemplary implementation of the disclosure
The method of example.
The exemplary embodiment of the disclosure additionally provides a kind of computer readable storage medium, and being stored thereon with can be realized
The program product of this specification above method.In some possible embodiments, various aspects of the disclosure can also be realized
For a kind of form of program product comprising program code, when program product is run on the terminal device, program code is used for
Execute terminal device described in above-mentioned " illustrative methods " part of this specification according to the various exemplary embodiment party of the disclosure
The step of formula.
It is produced refering to what is shown in Fig. 5, describing the program according to the exemplary embodiment of the disclosure for realizing the above method
Product 500, can be using portable compact disc read only memory (CD-ROM) and including program code, and can set in terminal
It is standby, such as run on PC.However, the program product of the disclosure is without being limited thereto, in this document, readable storage medium storing program for executing can
With to be any include or the tangible medium of storage program, the program can be commanded execution system, device or device use or
Person is in connection.
Program product can be using any combination of one or more readable mediums.Readable medium can be readable signal Jie
Matter or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared ray or partly lead
System, device or the device of body, or any above combination.More specific example (the non exhaustive column of readable storage medium storing program for executing
Table) it include: the electrical connection with one or more conducting wires, portable disc, hard disk, random access memory (RAM), read-only storage
Device (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read only memory (CD-
ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
Computer-readable signal media may include in a base band or as carrier wave a part propagate data-signal,
In carry readable program code.The data-signal of this propagation can take various forms, including but not limited to electromagnetic signal,
Optical signal or above-mentioned any appropriate combination.Readable signal medium can also be any readable Jie other than readable storage medium storing program for executing
Matter, the readable medium can send, propagate or transmit for by instruction execution system, device or device use or and its
The program of combined use.
The program code for including on readable medium can transmit with any suitable medium, including but not limited to wirelessly, have
Line, optical cable, RF etc. or above-mentioned any appropriate combination.
Can with any combination of one or more programming languages come write for execute the disclosure operation program
Code, programming language include object oriented program language-Java, C++ etc., further include conventional process
Formula programming language-such as " C " language or similar programming language.Program code can be calculated fully in user
It executes in equipment, partly execute on a user device, executing, as an independent software package partially in user calculating equipment
Upper part executes on a remote computing or executes in remote computing device or server completely.It is being related to remotely counting
In the situation for calculating equipment, remote computing device can pass through the network of any kind, including local area network (LAN) or wide area network
(WAN), it is connected to user calculating equipment, or, it may be connected to external computing device (such as utilize ISP
To be connected by internet).
In addition, above-mentioned attached drawing is only the schematic theory of the processing according to included by the method for disclosure exemplary embodiment
It is bright, rather than limit purpose.It can be readily appreciated that the time that above-mentioned processing shown in the drawings did not indicated or limited these processing is suitable
Sequence.In addition, be also easy to understand, these processing, which can be, for example either synchronously or asynchronously to be executed in multiple modules.
It should be noted that although being referred to several modules or list for acting the equipment executed in the above detailed description
Member, but this division is not enforceable.In fact, according to an exemplary embodiment of the present disclosure, above-described two or
More multimode or the feature and function of unit can embody in a module or unit.Conversely, above-described one
A module or the feature and function of unit can be to be embodied by multiple modules or unit with further division.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to its of the disclosure
His embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Adaptive change follow the general principles of this disclosure and including the undocumented common knowledge in the art of the disclosure or
Conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by claim
It points out.
It should be understood that the present disclosure is not limited to the precise structures that have been described above and shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present disclosure is only limited by the attached claims.
Claims (10)
1. a kind of call center's outgoing call test method, the server applied to call center, which is characterized in that the method packet
It includes:
The information table of junction line is obtained, when the information table includes at least the unique identification and the last outgoing call of each junction line
Between；
The last outgoing call time gap current time is determined as junction line to be tested beyond the junction line of preset time；
Outgoing call test instruction is sent to the terminal of the junction line to be tested, receives and is responded by the terminal of the junction line to be tested
In the outgoing call test request that instruction is tested in the outgoing call and is sent, and the outgoing call test request is forwarded to test terminal；
The test feedback information obtained after being tested for the outgoing call test request is received from test terminal, and according to described
Test feedback information judges whether the junction line to be tested is normal.
2. the method according to claim 1, wherein the method also includes:
Obtain the number of the number of each gateway and the gateway port of each gateway；
According to the connection of each junction line and each gateway port, the unique identification of each junction line is generated.
3. the method according to claim 1, wherein the information table further includes at least one in following information
Kind: outgoing call hot line number, type of service, terminal type, terminal unique identification, extension and the pressure of each junction line refer to
Number.
4. according to the method described in claim 3, it is characterized in that, it is described obtain junction line information table after, the method
Further include:
Information in the information table is classified as essential information and multidate information, the essential information includes the junction line
Unique identification further includes outgoing call hot line number, type of service, the terminal type, terminal unique identification, extension number of the junction line
Code in any one or more, the multidate information includes the last outgoing call time and the pressure index of the junction line；
The changed junction line of essential information is determined as junction line to be tested.
5. the method according to claim 1, wherein the test feedback information includes voice feedback information；Institute
State according to the test feedback information judge the junction line to be tested whether normally include:
The voice feedback information is matched with received pronunciation information；
If the voice feedback information and the received pronunciation information matches result are consistent, it is determined that the relaying to be tested
Line is normal；
If the voice feedback information and the received pronunciation information matches result are inconsistent, it is determined that it is described it is to be tested in
After line exception.
6. according to the method described in claim 5, it is characterized in that, the information table further includes the service class of each junction line
Type；The method also includes:
According to the mapping between the type of service and preset type of service and received pronunciation information of the junction line to be tested
Relationship determines test accepted standard voice messaging.
7. the method according to claim 1, wherein it is described according to test feedback information judgement it is described to
After whether test trunk is normal, the method also includes:
If it is determined that the junction line to be tested is normal, then it is the last time of junction line to be tested described in the information table is outer
The time is exhaled to be updated to the testing time.
8. a kind of call center's outgoing call test device, the server applied to call center, which is characterized in that described device packet
It includes:
Obtain module, for obtaining the information table of junction line, the information table include at least the unique identification of each junction line with most
Nearly outgoing call time；
Determining module, for the last outgoing call time gap current time to be determined as beyond the junction line of preset time
Junction line to be tested；
Forwarding module, for the terminal of the junction line to be tested send outgoing call test instruction, receive by it is described it is to be tested in
Terminal after line tests instruction and the outgoing call test request of transmission in response to the outgoing call, and the outgoing call test request is forwarded
To test terminal；
Judgment module, for receiving the test feedback letter for being directed to and obtaining after the outgoing call test request is tested from test terminal
Breath, and judge whether the junction line to be tested is normal according to the test feedback information.
9. a kind of electronic equipment characterized by comprising
Processor；And
Memory, for storing the executable instruction of the processor；
Wherein, the processor is configured to require 1-7 described in any item via executing the executable instruction and carry out perform claim
Method.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
Claim 1-7 described in any item methods are realized when being executed by processor.
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|---|---|---|---|
| CN201811355457.9A CN109600521B (en) | 2018-11-14 | 2018-11-14 | Call center outbound test method and device, electronic equipment and storage medium |
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| CN201811355457.9A CN109600521B (en) | 2018-11-14 | 2018-11-14 | Call center outbound test method and device, electronic equipment and storage medium |
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| CN109600521B CN109600521B (en) | 2022-06-03 |
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| CN110347597A (en) * | 2019-07-04 | 2019-10-18 | Oppo广东移动通信有限公司 | Interface test method, device, storage medium and the mobile terminal of picture servers |
| CN110392165A (en) * | 2019-06-28 | 2019-10-29 | 贵阳朗玛信息技术股份有限公司 | A kind of method and device of the pressure test of IVR system |
| CN110798577A (en) * | 2019-09-20 | 2020-02-14 | 中国工商银行股份有限公司 | Voice verification method, device, computing equipment and medium |
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| CN113691684A (en) * | 2021-08-12 | 2021-11-23 | 深圳追一科技有限公司 | Outbound method, device, system, computer equipment and storage medium |
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| CN113923306A (en) * | 2021-10-13 | 2022-01-11 | 上海淇馥信息技术有限公司 | Internet online voice communication method and device and electronic equipment |
| CN113923306B (en) * | 2021-10-13 | 2023-10-20 | 上海淇馥信息技术有限公司 | Internet online voice communication method and device and electronic equipment |
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