CN109587319B - Incoming call processing method, terminal and computer readable storage medium - Google Patents
Incoming call processing method, terminal and computer readable storage medium Download PDFInfo
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- CN109587319B CN109587319B CN201811271478.2A CN201811271478A CN109587319B CN 109587319 B CN109587319 B CN 109587319B CN 201811271478 A CN201811271478 A CN 201811271478A CN 109587319 B CN109587319 B CN 109587319B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27453—Directories allowing storage of additional subscriber data, e.g. metadata
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/2753—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content
- H04M1/2757—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips providing data content by data transmission, e.g. downloading
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/4217—Managing service interactions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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Abstract
The embodiment of the invention discloses an incoming call processing method, a terminal and a computer readable storage medium, wherein the method comprises the following steps: acquiring contact information in a preset application and service information corresponding to the contact information, and generating a corresponding relation table; when an incoming call is received, matching the contact information of the incoming call with the contact information in the corresponding relation table; if the matching is successful, extracting the business information corresponding to the contact person information according to the corresponding relation between the contact person information and the business information corresponding to the contact person information; displaying the contact information and the service information corresponding to the contact information on a caller identification interface; the problems that the existing incoming call identification is inaccurate, the number of identifiable types is small, and the content displayed after identification is small are solved. The embodiment of the invention also discloses a terminal and a computer readable storage medium, and by implementing the scheme, the problems that the existing incoming call identification is inaccurate, the identifiable types are few, and the content can be displayed after identification is few are solved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to an incoming call processing method, a terminal, and a computer-readable storage medium.
Background
With the development of mobile communication networks and smart phone applications, the network service requirements of people are continuously expanding, people need to go to a designated place to handle services in the past, such as banking services and insurance services, and nowadays, various online service Applications (APP) and online service small assistants are available, so that the concept of the past people on the network service is changed, the cognition of the people on the network service is improved, and the user experience is improved. Meanwhile, with the rise of online shopping and take-out services, the opportunities for express delivery services and take-out services that people come into contact with in daily life are getting more and more.
At present, in the aspect of online shopping and takeout services, some software service providers support the identification of incoming calls, judge the incoming call type of strange incoming calls and cannot display other more contents. The existing method for judging the incoming call type through software usually depends on a cloud database of the method for judging the incoming call type, has limited judgment accuracy, can show relatively less content, and cannot realize identification of service types except for express delivery and takeout. Therefore, the incoming call processing method capable of identifying various service types and showing more related service information to the user is provided when the user calls, and is valuable for improving user experience.
Disclosure of Invention
The invention aims to solve the technical problems of inaccurate incoming call identification, less identification types and less displayable information, and provides an incoming call processing method, a terminal and a computer readable storage medium.
In order to solve the above technical problem, the present invention provides an incoming call processing method, including the steps of:
receiving an incoming call;
matching the contact information of the incoming call with the contact information in the corresponding relation table; the corresponding relation table comprises contact person information acquired from a preset application and service information corresponding to the contact person information;
when the matching is successful, extracting target service information corresponding to the contact information of the incoming call from the corresponding relation table;
and displaying the target service information on a caller identification interface.
Optionally, the service information includes delivery service information, and the delivery service information includes at least one of the following information: business orders, commodity names, merchant names, business personnel information, and distribution service provider information.
Optionally, the service information includes distribution service information, and the contact information of the incoming call corresponds to the distribution service information
The matching of the contact information in the relation table comprises the following steps:
rule one is as follows: when an incoming call is received, matching the information of each contact person in the corresponding relation table with the incoming call time of the incoming call according to the distribution or reservation time in the service information corresponding to each contact person information, and sequentially matching according to the sequence of time difference from small to large when matching is performed;
rule two: and grouping the corresponding relation table according to the number sections of the contact numbers in the contact information, taking the contact information of the same number section as a group, directly acquiring the corresponding number section in the incoming call contact information during incoming call, matching the corresponding number section with the number section in the relation table, and matching the incoming call contact information with the contact information in the target group when the target group of the same number section is matched.
Optionally, after displaying the service information corresponding to the contact information on the incoming call display interface, the method further includes the following steps:
judging whether the incoming call meets an automatic answering condition or not;
and if so, automatically answering the incoming call.
Optionally, the automatic answering condition includes at least one of the following conditions;
the ringing time exceeds the preset duration;
the incoming call time is within a preset time period;
the current position of the terminal is in the preset position area.
Optionally, the automatically answering the incoming call includes the following steps:
answering the incoming call;
acquiring reply voice information according to a preset rule;
and sending the reply voice information to an opposite-end incoming call contact person in a voice form, and automatically answering the incoming call to generate a first automatic answering reminding message.
Optionally, the preset rule includes:
rule one is as follows: directly sending preset voice information;
rule two: and determining corresponding voice information according to whether the current position of the terminal is matched with the delivery or reservation position in the target service information.
Optionally, after the incoming call is automatically answered, the method further includes:
determining whether a condition for generating the second reminding message is met, if so, generating the second reminding message;
the condition for generating the second reminding message comprises at least one of the following conditions:
after replying the voice message, continuously receiving the voice message of the contact person sent by the opposite terminal;
the content of the contact voice information sent by the opposite terminal also comprises other services except the service information in the target service information.
Furthermore, the invention also provides an incoming call processing terminal, which comprises a communication module, a processor, a memory and a communication bus;
the communication module is used for realizing the wireless communication function of the incoming call processing terminal;
the communication bus is used for realizing connection communication between the processor and the memory;
the processor is configured to execute one or more programs stored in the memory to implement the steps of the incoming call processing method described above.
Further, the present invention also provides a computer-readable storage medium storing one or more programs, which are executable by one or more processors to implement the steps of the incoming call processing method described above.
Advantageous effects
The invention provides an incoming call processing method, a terminal and a computer readable storage medium, aiming at the problems that the existing incoming call identification is not accurate enough, the identification types are few and the displayable information is few, when the terminal receives an incoming call; matching the contact information of the incoming call with the contact information in the corresponding relation table; the corresponding relation table comprises contact person information acquired from a preset application and service information corresponding to the contact person information; when the matching is successful, extracting target service information corresponding to the contact information of the incoming call from the corresponding relation table; and displaying the target service information on a caller identification interface. The problems that the existing incoming call identification is inaccurate, the identification types are few and the displayable information is few are solved, the incoming call type is accurately identified, the contact information of the incoming call and the service information corresponding to the contact information are completely displayed, a user can conveniently know the incoming call information, and the user experience is improved.
Furthermore, the invention also provides a method for automatically answering the incoming call, which judges whether the automatic answering condition is met or not after the accurate service type is identified and the complete contact information of the incoming call and the service information corresponding to the contact information are displayed, and sends the preset reply voice information according to the preset rule when the automatic answering condition is met, thereby avoiding the trouble that the incoming call contact person at the opposite end cannot contact the user, and improving the experience of the incoming call contact person at the opposite end.
Drawings
The invention will be further described with reference to the accompanying drawings and examples, in which:
fig. 1 is a schematic diagram of a hardware structure of an optional mobile terminal for implementing various embodiments of the present invention.
Fig. 2 is a basic flowchart of an incoming call processing method according to a first embodiment of the present invention;
fig. 3 is a basic flowchart of another incoming call processing method according to a second embodiment of the present invention;
fig. 4 is a detailed flowchart of another incoming call processing method according to a second embodiment of the present invention;
fig. 5 is a detailed flowchart of another incoming call processing method according to a third embodiment of the present invention;
fig. 6 is a schematic structural diagram of an incoming call processing terminal according to a fifth embodiment of the present invention.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In the following description, suffixes such as "module", "component", or "unit" used to denote elements are used only for facilitating the explanation of the present invention, and have no specific meaning in itself. Thus, "module", "component" or "unit" may be used mixedly.
The terminal may be implemented in various forms. For example, the terminal described in the present invention may include a mobile terminal such as a mobile phone, a tablet computer, a notebook computer, a palmtop computer, a Personal Digital Assistant (PDA), a Portable Media Player (PMP), a navigation device, a wearable device, a smart band, a pedometer, and the like, and a fixed terminal such as a Digital TV, a desktop computer, and the like.
The following description will be given by way of example of a mobile terminal, and it will be understood by those skilled in the art that the construction according to the embodiment of the present invention can be applied to a fixed type terminal, in addition to elements particularly used for mobile purposes.
Referring to fig. 1, which is a schematic diagram of a hardware structure of a mobile terminal for implementing various embodiments of the present invention, the mobile terminal 100 may include: RF (Radio Frequency) unit 101, WiFi module 102, audio output unit 103, a/V (audio/video) input unit 104, sensor 105, display unit 106, user input unit 107, interface unit 108, memory 109, processor 110, and power supply 111. Those skilled in the art will appreciate that the mobile terminal architecture shown in fig. 1 is not intended to be limiting of mobile terminals, which may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
The following describes each component of the mobile terminal in detail with reference to fig. 1:
the radio frequency unit 101 may be configured to receive and transmit signals during information transmission and reception or during a call, and specifically, receive downlink information of a base station and then process the downlink information to the processor 110; in addition, the uplink data is transmitted to the base station. Typically, radio frequency unit 101 includes, but is not limited to, an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier, a duplexer, and the like. In addition, the radio frequency unit 101 can also communicate with a network and other devices through wireless communication. The wireless communication may use any communication standard or protocol, including but not limited to GSM (Global System for Mobile communications), GPRS (General Packet Radio Service), CDMA2000(Code Division Multiple Access 2000), WCDMA (Wideband Code Division Multiple Access), TD-SCDMA (Time Division-Synchronous Code Division Multiple Access), FDD-LTE (Frequency Division duplex Long Term Evolution), and TDD-LTE (Time Division duplex Long Term Evolution).
WiFi belongs to short-distance wireless transmission technology, and the mobile terminal can help a user to receive and send e-mails, browse webpages, access streaming media and the like through the WiFi module 102, and provides wireless broadband internet access for the user. Although fig. 1 shows the WiFi module 102, it is understood that it does not belong to the essential constitution of the mobile terminal, and may be omitted entirely as needed within the scope not changing the essence of the invention.
The audio output unit 103 may convert audio data received by the radio frequency unit 101 or the WiFi module 102 or stored in the memory 109 into an audio signal and output as sound when the mobile terminal 100 is in a call signal reception mode, a call mode, a recording mode, a voice recognition mode, a broadcast reception mode, or the like. Also, the audio output unit 103 may also provide audio output related to a specific function performed by the mobile terminal 100 (e.g., a call signal reception sound, a message reception sound, etc.). The audio output unit 103 may include a speaker, a buzzer, and the like.
The a/V input unit 104 is used to receive audio or video signals. The a/V input Unit 104 may include a Graphics Processing Unit (GPU) 1041 and a microphone 1042, the Graphics processor 1041 Processing image data of still pictures or video obtained by an image capturing device (e.g., a camera) in a video capturing mode or an image capturing mode. The processed image frames may be displayed on the display unit 106. The image frames processed by the graphic processor 1041 may be stored in the memory 109 (or other storage medium) or transmitted via the radio frequency unit 101 or the WiFi module 102. The microphone 1042 may receive sounds (audio data) via the microphone 1042 in a phone call mode, a recording mode, a voice recognition mode, or the like, and may be capable of processing such sounds into audio data. The processed audio (voice) data may be converted into a format output transmittable to a mobile communication base station via the radio frequency unit 101 in case of a phone call mode. The microphone 1042 may implement various types of noise cancellation (or suppression) algorithms to cancel (or suppress) noise or interference generated in the course of receiving and transmitting audio signals.
The mobile terminal 100 also includes at least one sensor 105, such as a light sensor, a motion sensor, and other sensors. Specifically, the light sensor includes an ambient light sensor that can adjust the brightness of the display panel 1061 according to the brightness of ambient light, and a proximity sensor that can turn off the display panel 1061 and/or a backlight when the mobile terminal 100 is moved to the ear. As one of the motion sensors, the accelerometer sensor can detect the magnitude of acceleration in each direction (generally, three axes), can detect the magnitude and direction of gravity when stationary, and can be used for applications of recognizing the posture of a mobile phone (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer and tapping), and the like; as for other sensors such as a fingerprint sensor, a pressure sensor, an iris sensor, a molecular sensor, a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which can be configured on the mobile phone, further description is omitted here.
The display unit 106 is used to display information input by a user or information provided to the user. The Display unit 106 may include a Display panel 1061, and the Display panel 1061 may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like.
The user input unit 107 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the mobile terminal. Specifically, the user input unit 107 may include a touch panel 1071 and other input devices 1072. The touch panel 1071, also referred to as a touch screen, may collect a touch operation performed by a user on or near the touch panel 1071 (e.g., an operation performed by the user on or near the touch panel 1071 using a finger, a stylus, or any other suitable object or accessory), and drive a corresponding connection device according to a predetermined program. The touch panel 1071 may include two parts of a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 110, and can receive and execute commands sent by the processor 110. In addition, the touch panel 1071 may be implemented in various types, such as a resistive type, a capacitive type, an infrared ray, and a surface acoustic wave. In addition to the touch panel 1071, the user input unit 107 may include other input devices 1072. In particular, other input devices 1072 may include, but are not limited to, one or more of a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like, and are not limited to these specific examples.
Further, the touch panel 1071 may cover the display panel 1061, and when the touch panel 1071 detects a touch operation thereon or nearby, the touch panel 1071 transmits the touch operation to the processor 110 to determine the type of the touch event, and then the processor 110 provides a corresponding visual output on the display panel 1061 according to the type of the touch event. Although the touch panel 1071 and the display panel 1061 are shown in fig. 1 as two separate components to implement the input and output functions of the mobile terminal, in some embodiments, the touch panel 1071 and the display panel 1061 may be integrated to implement the input and output functions of the mobile terminal, and is not limited herein.
The interface unit 108 serves as an interface through which at least one external device is connected to the mobile terminal 100. For example, the external device may include a wired or wireless headset port, an external power supply (or battery charger) port, a wired or wireless data port, a memory card port, a port for connecting a device having an identification module, an audio input/output (I/O) port, a video I/O port, an earphone port, and the like. The interface unit 108 may be used to receive input (e.g., data information, power, etc.) from external devices and transmit the received input to one or more elements within the mobile terminal 100 or may be used to transmit data between the mobile terminal 100 and external devices.
The memory 109 may be used to store software programs as well as various data. The memory 109 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. Further, the memory 109 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.
The processor 110 is a control center of the mobile terminal, connects various parts of the entire mobile terminal using various interfaces and lines, and performs various functions of the mobile terminal and processes data by operating or executing software programs and/or modules stored in the memory 109 and calling data stored in the memory 109, thereby performing overall monitoring of the mobile terminal. Processor 110 may include one or more processing units; preferably, the processor 110 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 110.
The mobile terminal 100 may further include a power supply 111 (e.g., a battery) for supplying power to various components, and preferably, the power supply 111 may be logically connected to the processor 110 via a power management system, so as to manage charging, discharging, and power consumption management functions via the power management system.
Although not shown in fig. 1, the mobile terminal 100 may further include a bluetooth module or the like, which is not described in detail herein.
Based on the hardware structure of the mobile terminal, the invention provides various embodiments of the method.
First embodiment
Fig. 2 is a basic flowchart of an incoming call processing method provided in this embodiment, where the incoming call processing method includes:
s201, acquiring contact information in a preset application and service information corresponding to the contact information, and generating a corresponding relation table.
In this step, the preset application includes: common online shopping application programs and take-out application programs such as Taobao, Tianmao, Jingdong, Mei Tuo, hungry and the like, bank and insurance software, and simultaneously, application programs for ordering on the internet and processing business on line or application programs specified by a user can be included; the preset application is not specifically limited, and the aforementioned application names are only used for example to facilitate understanding, and are not used to limit the embodiments of the present invention.
In this step, the method for acquiring the contact information in the preset application and the service information corresponding to the contact information includes: directly reading order information in a preset application, and corresponding contact information and corresponding service information in the order information; meanwhile, in consideration of some special conditions, the user can also input contact information and corresponding service information by himself; the service information comprises distribution service information and non-distribution service information.
Meanwhile, it should be noted that the correspondence table is generated in this step, and the correspondence table is not particularly a table, and also includes other ways that can store the correspondence between the contact information and the service information corresponding to the contact information through the correspondence table.
S202, when an incoming call is received, matching the contact information of the incoming call with the contact information in the corresponding relation table.
In this step, in this embodiment, when an incoming call is received, the terminal still preferentially matches the contact in the address book, and then matches the contact information with the contact information in the correspondence table; in other embodiments, the user may set the first-hand order according to his or her own needs.
When the contact information is matched, in order to improve the user experience and reduce the matching time, some special rules can be adopted to improve the matching speed.
S203, after the matching is successful, extracting the target service information corresponding to the contact information of the incoming call from the corresponding relation table.
The target service information includes one of: and after the successful matching, the contact information and the service information corresponding to the contact information, or only the service information corresponding to the contact information.
And S204, displaying the target service information on a caller identification interface.
It should be noted that step S201 is not executed every time an incoming call is made, and step S201 is started only when the contact information in the preset application and the service information corresponding to the contact information change, so as to update the information in the relationship table. When the contact information in the preset application and the service information corresponding to the contact information are not changed, only the steps from S202 to S204 are executed for each incoming call.
In this embodiment of the present invention, step S201 obtains contact information in a preset application and service information corresponding to the contact information, where the service information includes delivery service information, and the delivery service information includes at least one of the following information: the method comprises the following steps of (1) carrying out business order, commodity name, merchant name, business personnel information and distribution service provider information; the business order mainly comprises an order number, order placing time related to the order number and the like, and the business personnel information mainly comprises a contact telephone number, a contact name, a contact photo and the like of a contact person responsible for distributing the business.
The service information corresponding to the contact information includes non-delivery service information in addition to the delivery service information, where the non-delivery service information mainly includes some non-delivery services, for example: banking, insurance, and service transactions. In the embodiment of the present invention, the service information includes a common characteristic, and direct docking between the contact and the user is required, so in practical applications, application scenarios of the embodiment of the present invention include many types, and the incoming call processing method in the embodiment of the present invention can be adopted as long as the contact and the user are directly docked and have a pre-reserved subscription with the user.
In the above step S202, it is mentioned that in order to speed up the matching between the incoming contact and the contact in the relationship table, a special rule may be adopted, and several rules are provided for reference in this embodiment.
A first rule; and when an incoming call is received, matching the information of each contact person in the corresponding relation table with the incoming call time of the incoming call according to the distribution or reservation time in the service information corresponding to each contact person information, and sequentially matching according to the sequence of time difference from small to large during matching. In the rule, when the contact information in the preset application and the corresponding service information of the contact information are acquired, the delivery or reservation time is read, the delivery or reservation time is stored at the beginning position of the contact information, the contact information with the minimum time difference is found during matching, the contact information of the incoming call is matched with the contact information stored in the relation table, and the matching is performed in sequence to guide the successful matching or the completion of the matching of the whole corresponding relation table.
Rule two: and grouping the corresponding relation table according to the number sections of the contact numbers in the contact information, taking the contact information of the same number section as a group, directly acquiring the corresponding number section in the incoming call contact information during incoming call, matching the corresponding number section with the number section in the relation table, and matching the incoming call contact information with the contact information in the target group when the target group of the same number section is matched. In the rule, if the number segment is set to the first three digits of the number, the first 186 of the contact numbers of the contacts can be used as one group, 151 as another group, and 138 as a third group, when an incoming call is received, the first three digits of the incoming call number are acquired, if 151 is used, the contact numbers of the first three digits of the incoming call number can be directly matched with the contacts in the group 151, and the contacts in other groups are not matched, so that the matching speed can be obviously accelerated.
In the embodiment, only two examples are made of the matching rule between the incoming call contact and the contact in the relationship table, and in actual application, the matching rule except the two examples also belongs to the protection scope of the present invention.
In this embodiment, an incoming call processing method is provided, where the incoming call processing method includes: acquiring contact information in a preset application and service information corresponding to the contact information, and generating a corresponding relation table; when an incoming call is received, matching the contact information of the incoming call with the contact information in the corresponding relation table; if the matching is successful, extracting the business information corresponding to the contact person information according to the corresponding relation between the contact person information and the business information corresponding to the contact person information; displaying the contact information and the service information corresponding to the contact information on a caller identification interface; the method can be used for more accurately identifying the incoming call contact person, providing the service type corresponding to the incoming call contact person and simultaneously displaying the corresponding service information completely, so that a user can know the incoming call information more comprehensively, and the user experience is improved.
Second embodiment
Fig. 3 is a flowchart of an incoming call processing method according to a second embodiment of the present invention after matching is successful, where the incoming call processing method includes:
s301, the contact person is successfully matched, and the target service information is displayed on the caller identification interface.
S302, judging whether the incoming call meets an automatic answering condition or not; if the automatic listening condition is satisfied, the process proceeds to S304, and if the automatic listening condition is not satisfied, the process proceeds to S303.
And S303, when the automatic answering condition is not met, not automatically answering the incoming call.
S304, answering the incoming call when the automatic answering condition is met.
In the method, when a contact of an incoming call is successfully matched with contact information in a corresponding relation table, the contact information in the corresponding relation table and service information corresponding to the contact information are extracted to be used as target service information and displayed on a call display interface, and then whether the incoming call meets an automatic answering condition or not is judged, and when the automatic answering condition is met, the incoming call is automatically answered.
In this embodiment, the automatic listening condition includes at least one of the following conditions: the ringing time exceeds the preset duration, the incoming call time is within the preset time period, and the current position of the terminal is within the preset position area. The above conditions can be set by the user, and the system can also give a default value, for example, when the ringing time exceeds 10 seconds, the incoming call is automatically answered; when the incoming call time period does not accord with the distribution time/the reservation time period in the matched service information, the incoming call is automatically answered; and when the current position of the terminal does not accord with the distribution address/the reserved address in the service information, automatically answering the incoming call.
The listed conditions for automatically answering the incoming call are only some common conditions among many conditions, and in actual life, a user can also set corresponding conditions for automatically answering the incoming call according to the self condition, so that the conditions for automatically answering the incoming call are only used for explaining the embodiment of the invention and are not limited by the embodiment of the invention.
In this embodiment, when it is determined that the automatic answering condition is satisfied, the incoming call is automatically answered, and as shown in fig. 4, the flow chart of automatically answering the incoming call when the automatic answering condition is satisfied is shown, where automatically answering the incoming call includes the following steps:
s401, answering the incoming call.
S402, acquiring the reply voice message according to a preset rule.
And S403, sending the reply voice message to the opposite-end incoming call contact person in a voice form.
In this step, the reply voice message is converted into a voice form, and in other embodiments, the reply voice message does not exist, for example, when the user directly takes the own recording as the reply voice message, the flow can be ignored, and the recording of the user is directly sent to the incoming call contact person in the opposite terminal.
S404, automatically answering the incoming call to generate a first automatic answering reminding message.
It should be noted that the above step S404 is placed after S403 in this embodiment, and in other embodiments, the step S404 may also be placed after several other steps.
In the above step S402, the reply voice message is obtained according to a preset rule, two common preset rule setting manners are provided in this embodiment, where the preset rule includes:
rule one is as follows: directly sending preset voice information; the rule is a common preset rule, and a user can set different voice messages according to different contact types.
Rule two: and determining corresponding voice information according to whether the current position of the terminal is matched with the delivery or reservation position in the target service information. The rule does not need to be preset by a user, and the terminal can obtain the currently most appropriate voice reply information according to the actual scene and the corresponding relation. For example, the distribution address in the service information is displayed as the home address of the user, and when the user is currently in the office, the automatic voice information obtained according to the preset rule is: please place the goods in the security room of the residential area or the nearest express cabinet, thanks! When the terminal judges that the current position of the user and the distribution in the service information are in the same area, the automatic voice information obtained according to the preset rule is as follows: please wait for the contact to come immediately, thanks!
In the present embodiment, only two examples are provided for the preset rule for acquiring the voice reply information, and in actual application, the preset rule including the two examples also belongs to the protection scope of the present invention.
After the voice message is automatically replied, a first automatic answering reminding message is generated, and the first automatic answering reminding message can remind the user of unprocessed contact information and the service type corresponding to the contact information, so that the user can know all information conveniently.
In some other embodiments, when the terminal determines that the automatic answering condition is met and automatically answers the incoming call, and the user picks up the call at the moment to answer the call, the terminal directly exits the current automatic answering step and switches to the user call mode.
The embodiment provides another incoming call processing method on the basis of the first embodiment, the incoming call processing method can automatically answer an incoming call, the incoming call processing method comprises the steps of judging whether an automatic answering condition is met or not after corresponding contact information and service information corresponding to the contact information are matched and the information is displayed on a call interface, automatically answering the incoming call when the automatic answering condition is met, acquiring reply voice information according to a preset rule, converting the reply voice information into voice and sending the voice to a contact of an opposite terminal, and finally automatically answering the incoming call to generate a first automatic answering reminding message; the embodiment informs the contact person of the opposite terminal of the processing suggestion by automatically answering the incoming call, thereby avoiding the trouble of the contact person of the opposite terminal.
Third embodiment
The present embodiment provides another incoming call processing method, as shown in fig. 5, the method includes the following steps:
s501, answering the incoming call automatically.
S502, judging whether a condition for generating a second reminding message is met; if the condition is satisfied, the process proceeds to S504, and if the condition is not satisfied, the process proceeds to S503.
And S503, when the generation of the second reminding message is not satisfied, the second reminding message is not generated.
S504, when the second reminding information is generated, the second reminding information is generated.
In the embodiment, the condition for generating the second reminding message comprises that after the preset voice message is replied, the voice message of the contact person at the opposite terminal is continuously received; the content of the contact voice information sent by the opposite terminal also comprises other services except the service information in the target service information. It should be understood that the two conditions listed above are for convenience of description of the present embodiment, and the condition for generating the second reminding message in the embodiment of the present invention is not limited to only the two conditions, and in practical applications, various types of trigger conditions may be set according to actual situations, or a user may set various types of trigger conditions according to needs.
In the above conditions for generating the second reminding message, the condition one is: and after replying the preset voice information, continuously receiving the voice information of the contact person at the opposite terminal. On the basis of the second embodiment, after the terminal completes automatic connection and sends the automatic reply voice message to the contact of the opposite terminal according to the preset rule, and generates the first reminding message, the terminal judges whether the contact of the opposite terminal hangs up the incoming call at the moment, if the contact of the opposite terminal does not hang up the incoming call and the opposite terminal still carries out voice call, the voice call is identified and recorded, until the contact of the opposite terminal hangs up the incoming call, the second reminding message is generated, and the voice identification content and the recording content are stored in the corresponding second reminding message.
In the above conditions for generating the second alert message, the second condition: the content of the contact voice information sent by the opposite terminal also comprises other services except the service information in the target service information. The condition is judged when the automatic answering is triggered, after the automatic answering, the terminal carries out voice recognition on the voice call content of the contact person at the opposite terminal, the recognition content is compared with the service information content, when the recognition content is the content except the content recorded by the service content, the condition of triggering and generating the second reminding message is met, at the moment, the subsequent voice content is recognized and recorded, until the contact person at the opposite terminal hangs up the incoming call, the second reminding message is generated, and the voice recognition content and the recording content are stored in the corresponding second reminding message.
It should be noted that in this embodiment, the second reminding message is generated after the phone call is hung up, and in other embodiments, the second reminding message may also be generated during the call.
The embodiment provides another incoming call processing method, which includes performing voice recognition and recording on call contents of a peer contact after automatically answering a voice, simultaneously judging whether conditions for generating a second reminding message are met, and generating corresponding conditions for the second reminding message when the conditions for the second reminding message are met, wherein the second reminding message includes corresponding voice recognition contents and voice call recording; by implementing the embodiment, whether the call exists or not can be determined after the terminal automatically answers, the service information is acquired in the preset application, the problem that the call content is not completely acquired due to missed calls of the user is solved, the user can acquire complete call content in time, and the user experience is improved.
Fourth embodiment
The embodiment gives an example of practical application of the embodiment of the present invention, and the example includes the following steps:
and S1, the user successfully places an order in a take-away application program.
And S2, the terminal acquires the service information in the take-out application, including the order number, the commodity information in the order, the merchant information, the contact information of the distributor and the expected distribution time period, and generates a corresponding relation table according to the information.
And S3, when receiving the incoming call of the distributor, the terminal matches the incoming call contact information with the corresponding relation table, and when the matching is successful, the terminal extracts the information of the corresponding contact in the relation table and the service information corresponding to the contact information.
And S4, displaying the contact information and the service information corresponding to the contact information on a call interface, so that a user can know all information at the first time.
And S5, judging whether the incoming call meets the requirement of automatic answering. For example, the user sets to ring for 10 seconds before automatically answering the incoming call.
And S6, automatically answering the incoming call after the ringing time exceeds 10 seconds, and acquiring corresponding reply voice information according to a preset rule. For example, when the terminal determines that the current distance of the user is far from the distribution address, the terminal acquires the reply voice message: please put the goods in the security room; when the terminal judges that the current distance of the user is closer to the distance of the distribution address, acquiring the reply voice message: please later, i arrive right away.
And S7, converting the acquired preset voice information into a voice form and sending the voice form to the incoming call distributor at the opposite terminal.
And S8, generating a first reminding message to remind the user to process in time.
And S9, if the distributor at the opposite end still does not hang up the incoming call, starting the voice recognition and recording functions and recording the subsequent call content.
And S10, when the distributor at the opposite terminal hangs up the incoming call, adding the recorded voice recognition content and the recorded voice into the message reminding to generate a second reminding message so as to remind the user to process in time.
The embodiment of the present invention is provided as one of the implementation manners in real life, so as to facilitate understanding of the whole processes and steps of the embodiment of the present invention.
Fifth embodiment
The present embodiment further provides an incoming call processing terminal, as shown in fig. 6, which includes a communication module 60, a processor 61, a memory 62 and a communication bus 63, where:
the communication module 60 is used for realizing the wireless communication function of the incoming call processing terminal;
the communication bus 63 is used for realizing connection communication between the processor 61 and the memory 62;
the processor 61 is configured to execute one or more programs stored in the memory 62 to implement the following steps:
in this embodiment, the processor 61 is further configured to execute one or more programs stored in the memory 62 to perform the steps of the incoming call processing method in the first to fourth embodiments of the present invention.
An embodiment of the present invention further provides a computer-readable storage medium, in which one or more programs are stored, and the one or more programs are executable by one or more processors to perform the steps of the incoming call processing methods in the first to fourth embodiments of the present invention.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
While the present invention has been described with reference to the embodiments shown in the drawings, the present invention is not limited to the embodiments, which are illustrative and not restrictive, and it will be apparent to those skilled in the art that various changes and modifications can be made therein without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (9)
1. An incoming call processing method is characterized by comprising the following steps:
acquiring contact information in a preset application and service information corresponding to the contact information, and generating a corresponding relation table; in the corresponding relation table, the user can also input contact information and corresponding service information by himself;
receiving an incoming call;
matching the contact information of the incoming call with the contact information in the corresponding relation table; the corresponding relation table comprises contact person information acquired from a preset application and service information corresponding to the contact person information;
the business information comprises distribution business information, and the step of matching the contact information of the incoming call with the contact information in the corresponding relation table comprises the following steps: when an incoming call is received, matching the information of each contact person in the corresponding relation table with the incoming call time of the incoming call according to the distribution or reservation time in the service information corresponding to each contact person information, and sequentially matching according to the sequence of time difference from small to large when matching is performed;
when the matching is successful, extracting target service information corresponding to the contact information of the incoming call from the corresponding relation table;
and displaying the target service information on a caller identification interface.
2. The incoming call processing method according to claim 1, wherein the service information comprises delivery service information, and the delivery service information comprises at least one of the following information: business orders, commodity names, merchant names, business personnel information, and distribution service provider information.
3. The incoming call processing method according to claim 1 or 2, wherein after displaying the service information corresponding to the contact information on an incoming call display interface, the method further comprises the following steps:
judging whether the incoming call meets an automatic answering condition or not;
and if so, automatically answering the incoming call.
4. The incoming call processing method according to claim 3, wherein the automatic answering condition includes at least one of the following conditions;
the ringing time exceeds the preset duration;
the incoming call time is within a preset time period;
the current position of the terminal is in the preset position area.
5. The incoming call processing method according to claim 3, wherein automatically answering the incoming call comprises the steps of:
answering the incoming call;
acquiring reply voice information according to a preset rule;
and sending the reply voice message to the incoming call contact of the opposite terminal in a voice form, and automatically answering the incoming call to generate a first automatic answering reminding message.
6. The incoming call processing method according to claim 5, wherein the preset rule comprises:
rule one is as follows: directly sending preset voice information;
rule two: and determining corresponding voice information according to whether the current position of the terminal is matched with the delivery or reservation position in the target service information.
7. The incoming call processing method according to claim 5, further comprising, after automatically answering the incoming call:
determining whether a condition for generating the second reminding message is met, if so, generating the second reminding message;
the condition for generating the second reminding message comprises at least one of the following conditions:
after replying the voice message, continuously receiving the voice message of the contact person sent by the opposite terminal;
the content of the contact voice information sent by the opposite terminal also comprises other services except the service information in the target service information.
8. The incoming call processing terminal is characterized by comprising a communication module, a processor, a memory and a communication bus;
the communication module is used for realizing the wireless communication function of the incoming call processing terminal;
the communication bus is used for realizing connection communication between the processor and the memory;
the processor is configured to execute one or more programs stored in the memory to implement the steps of the incoming call processing method according to any one of claims 1 to 7.
9. A computer-readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to implement the steps of the incoming call processing method according to any one of claims 1 to 7.
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| CN110149351A (en) * | 2019-06-28 | 2019-08-20 | 深圳市欧瑞博科技有限公司 | Speech talkback method, terminal, system and computer readable storage medium |
| CN110365831B (en) * | 2019-07-09 | 2021-09-24 | 浙江口碑网络技术有限公司 | Incoming call response method, device, system, storage medium and electronic device |
| CN110544062A (en) * | 2019-07-22 | 2019-12-06 | 天津五八到家科技有限公司 | Information acquisition method, device, equipment and storage medium |
| CN111917912A (en) * | 2020-07-31 | 2020-11-10 | 上海中通吉网络技术有限公司 | Method and device for displaying service information corresponding to incoming call number and intelligent terminal |
| CN113890939B (en) * | 2021-11-23 | 2023-08-18 | 维沃移动通信有限公司 | Incoming call reminding method, incoming call reminding device and electronic equipment |
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