CN109561225A - A kind of intelligent sound navigation central system - Google Patents

A kind of intelligent sound navigation central system Download PDF

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Publication number
CN109561225A
CN109561225A CN201811472015.2A CN201811472015A CN109561225A CN 109561225 A CN109561225 A CN 109561225A CN 201811472015 A CN201811472015 A CN 201811472015A CN 109561225 A CN109561225 A CN 109561225A
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CN
China
Prior art keywords
intelligent sound
platform
module
language
language library
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201811472015.2A
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Chinese (zh)
Inventor
陈平
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hefei Tiancheng Electronic Commerce Co Ltd
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Hefei Tiancheng Electronic Commerce Co Ltd
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Publication date
Application filed by Hefei Tiancheng Electronic Commerce Co Ltd filed Critical Hefei Tiancheng Electronic Commerce Co Ltd
Priority to CN201811472015.2A priority Critical patent/CN109561225A/en
Publication of CN109561225A publication Critical patent/CN109561225A/en
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/55—Rule-based translation
    • G06F40/56—Natural language generation
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Artificial Intelligence (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The invention discloses a kind of intelligent sound navigation central systems, including being located at the call voice navigation system of front end and positioned at the intelligent sound platform of rear end, the intelligent sound platform includes speech recognition system, language understanding system, speech synthesis system, access platform is concentrated in setting between the call voice navigation system and intelligent sound platform, it is characterized by: the call voice navigation system includes sound pick-up, language library module, language library translation module and power module of voltage regulation, the language library module and language library translation module is wirelessly connected the voice storage module of backstage robot.Further increase the efficiency of intelligent sound navigation.

Description

A kind of intelligent sound navigation central system
Technical field
The present invention relates to electronic information technical fields, and in particular to a kind of intelligent sound navigation central system.
Background technique
Intelligent sound navigation is that the existing IVR system of user (call voice navigation system is docked in electronic information technical field System), the business voice navigation menu service of flattening is provided, the end user of phone incoming call is allowed to state industry in an open-ended fashion Business demand, system identification simultaneously understands the accurate business demand for including in end user's natural language, thus by voice menu navigation To client's required function node, cooperate backstage robot, intelligent answer function is supported, so that General Promotion user satisfaction, subtracts Light manual service pressure, cuts operating costs.
Existing intelligent sound navigation central system mainly includes after being located at the call voice navigation system of front end and being located at The intelligent sound platform at end；Wherein, intelligent sound platform includes: speech recognition system (ASR), language understanding system (NLU), language Sound synthesis system (TTS) seeks most directly to answer by the intelligent sound platform boot client of rear end according to Question Classification, While promoting customer experience, client service center's overall quality of service is improved；And existing call voice navigation system mostly use by Keyed input, and as enterprise's customer service is more and more, when user throws phone into, button input is very cumbersome, can not obtain It is solved to quick.
Summary of the invention
The present invention provides a kind of intelligent sound navigation central system, solves the problems, such as to propose in the prior art, further mention The efficiency of high intelligent sound navigation.
Technical scheme is as follows: a kind of intelligent sound navigation central system, the call voice including being located at front end Navigation system and intelligent sound platform positioned at rear end, the intelligent sound platform includes speech recognition system, language understanding System, speech synthesis system, access platform is concentrated in setting between the call voice navigation system and intelligent sound platform, Be characterized in that: the call voice navigation system includes sound pick-up, language library module, language library translation module and regulated power supply Module, the language library module and language library translation module are wirelessly connected the voice storage module of backstage robot.
Further, the system further includes assistance platform, and the assistance platform is wirelessly connected backstage robot Voice storage module, the interior setting short message receiving and sending system of the assistance platform and character identifier, the short message receiving and sending system With the character identifier wired connection.
Further, the unified knowledge base of the backstage robot and system connects.
The technical effects of the invention are that: it is defeated using button that present system abandons existing call voice navigation system Enter, the speech type input constituted with sound pick-up, language library module, language library translation module and power module of voltage regulation, by picking up Sound device pickup, language library module store language information processing, and language library translation module is applied, and use language library mould The voice storage module of block, language library translation module and backstage robot is wirelessly connected, by the phonetic storage mould of backstage robot Block acquires whole system, the language message real-time Transmission of compiling and storage is to call voice navigation system, and sound pick-up, language Say that library module, language library translation module by power module of voltage regulation stable power-supplying, guarantee the use of front end call voice navigation system Effect, such speech type input further increase the efficiency of intelligent sound navigation.
Detailed description of the invention
Fig. 1 is system construction drawing of the invention.
Specific embodiment
Technical solution of the present invention is clearly and completely described below in conjunction with the drawings and specific embodiments.
A kind of intelligent sound navigation central system, including being located at the call voice navigation system 10 of front end and positioned at rear end Intelligent sound platform 20, the intelligent sound platform 20 include speech recognition system 21, language understanding system 22, speech synthesis System 23, access platform 30, feature are concentrated in setting between the call voice navigation system 10 and intelligent sound platform 20 Be: the call voice navigation system 10 includes sound pick-up 11, language library module 12, language library translation module 13 and pressure stabilizing Power module 14, the language library module 12 and language library translation module 13 are wirelessly connected the phonetic storage of backstage robot 40 Module 41.
Present system is abandoned existing call voice navigation system and is inputted using button, and sound pick-up 11, language are used The speech type input that library module 12, language library translation module 13 and power module of voltage regulation 14 are constituted is sayed, by 11 pickup of sound pick-up, language Say that library module 12 stores language information processing, language library translation module 13 is applied, and uses language library module 12, language Say that the voice storage module 41 of library translation module 13 and backstage robot 40 is wirelessly connected, by the phonetic storage of backstage robot 40 Module 41 picks up the language message real-time Transmission of whole system acquisition, compiling and storage to call voice navigation system 10 Sound device 11, language library module 12, language library translation module 13 guarantee front end call voice by 14 stable power-supplying of power module of voltage regulation The using effect of navigation system 10, such speech type input further increase the efficiency of intelligent sound navigation.
Further, the system further includes assistance platform 50, and the assistance platform 50 is wirelessly connected backstage machine The voice storage module 41 of people 40, the interior setting short message receiving and sending system 51 of the assistance platform 50 and character identifier 52, it is described Short message receiving and sending system 51 and 52 wired connection of character identifier.
Due to system bridge joint sms platform, known by the short message receiving and sending system 51 and text of the assistance platform 50 of setting Other device 52 cooperates with sms platform, carries out directly parsing to system short message and shows, and through assistance platform 50 with after The voice storage module 41 of platform robot 40 is wirelessly connected, and is adopted whole system by the voice storage module 41 of backstage robot 40 The language message real-time Transmission of collection, compiling and storage guarantees the using effect of assistance platform 50, thus into one to assistance platform 50 Step guarantees the using effect of intelligent sound navigation central system.
Further, the backstage robot 40 is connect with the unified knowledge base 60 of system.
Further illustrate: intelligent sound platform 20 of the invention is intelligent sound navigation Service basis, and data turn Enter to concentrate access platform 30, concentrate access platform 30 to access each call center's traffic information, service logic process is parsed, To realize identification, synthesis and service interaction during Voice Navigation, speech recognition, voice are completed by intelligent sound platform 20 Synthesis, in addition, further including service supporting platform, service supporting platform completes logical sessions, operation support and monitoring resource, according to The interface access system for holding in the palm full-service interface platform, sms platform and unified knowledge base 60 realizes inquiry, handles and seek advice from Business, and called by full-service interface platform, sms platform and unified 60 interface of knowledge base, realize uniform service stream Journey accepting and servicing.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding And modification, the scope of the present invention is defined by the appended.

Claims (3)

  1. The central system 1. a kind of intelligent sound navigates, including being located at the call voice navigation system (10) of front end and positioned at rear end Intelligent sound platform (20), the intelligent sound platform (20) include speech recognition system (21), language understanding system (22), Speech synthesis system (23), access is concentrated in setting between the call voice navigation system (10) and intelligent sound platform (20) Platform (30), it is characterised in that: the call voice navigation system (10) include sound pick-up (11), language library module (12), Language library translation module (13) and power module of voltage regulation (14), the language library module (12) and language library translation module (13) It is wirelessly connected the voice storage module (41) of backstage robot (40).
  2. The central system 2. a kind of intelligent sound according to claim 1 navigates, it is characterised in that: the system further includes Assistance platform (50), the assistance platform (50) is wirelessly connected the voice storage module (41) of backstage robot (40), described Assistance platform (50) in setting short message receiving and sending system (51) and character identifier (52), the short message receiving and sending system (51) and Described character identifier (52) wired connection.
  3. The central system 3. a kind of intelligent sound according to claim 1 navigates, it is characterised in that: the backstage robot (40) it is connect with the unified knowledge base (60) of system.
CN201811472015.2A 2018-12-04 2018-12-04 A kind of intelligent sound navigation central system Pending CN109561225A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201811472015.2A CN109561225A (en) 2018-12-04 2018-12-04 A kind of intelligent sound navigation central system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201811472015.2A CN109561225A (en) 2018-12-04 2018-12-04 A kind of intelligent sound navigation central system

Publications (1)

Publication Number Publication Date
CN109561225A true CN109561225A (en) 2019-04-02

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Application Number Title Priority Date Filing Date
CN201811472015.2A Pending CN109561225A (en) 2018-12-04 2018-12-04 A kind of intelligent sound navigation central system

Country Status (1)

Country Link
CN (1) CN109561225A (en)

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101609673A (en) * 2009-07-09 2009-12-23 交通银行股份有限公司 A kind of user voice processing method and server based on telephone bank
CN104486516A (en) * 2014-11-13 2015-04-01 国网浙江省电力公司电力科学研究院 Robot voice service method of 95598 large telephone traffic-based IVR (Interactive Voice Response) intelligent system
CN105120373A (en) * 2015-09-06 2015-12-02 上海智臻智能网络科技股份有限公司 Voice transmission control method and voice transmission control system
CN105487663A (en) * 2015-11-30 2016-04-13 北京光年无限科技有限公司 Intelligent robot oriented intention identification method and system
JP2016057508A (en) * 2014-09-10 2016-04-21 シャープ株式会社 Voice interactive device, control method and control program for the voice interactive device
HK1216408A1 (en) * 2014-04-17 2016-11-11 Aldebaran Robotics Methods and systems for managing dialogs of a robot
CN106503236A (en) * 2016-10-28 2017-03-15 北京百度网讯科技有限公司 Question classification method and device based on artificial intelligence
CN106572272A (en) * 2015-10-12 2017-04-19 阿里巴巴集团控股有限公司 IVR voice menu determination method and apparatus
CN107680588A (en) * 2017-05-10 2018-02-09 平安科技（深圳）有限公司 Intelligent sound air navigation aid, device and storage medium

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101609673A (en) * 2009-07-09 2009-12-23 交通银行股份有限公司 A kind of user voice processing method and server based on telephone bank
HK1216408A1 (en) * 2014-04-17 2016-11-11 Aldebaran Robotics Methods and systems for managing dialogs of a robot
JP2016057508A (en) * 2014-09-10 2016-04-21 シャープ株式会社 Voice interactive device, control method and control program for the voice interactive device
CN104486516A (en) * 2014-11-13 2015-04-01 国网浙江省电力公司电力科学研究院 Robot voice service method of 95598 large telephone traffic-based IVR (Interactive Voice Response) intelligent system
CN105120373A (en) * 2015-09-06 2015-12-02 上海智臻智能网络科技股份有限公司 Voice transmission control method and voice transmission control system
CN106572272A (en) * 2015-10-12 2017-04-19 阿里巴巴集团控股有限公司 IVR voice menu determination method and apparatus
CN105487663A (en) * 2015-11-30 2016-04-13 北京光年无限科技有限公司 Intelligent robot oriented intention identification method and system
CN106503236A (en) * 2016-10-28 2017-03-15 北京百度网讯科技有限公司 Question classification method and device based on artificial intelligence
CN107680588A (en) * 2017-05-10 2018-02-09 平安科技（深圳）有限公司 Intelligent sound air navigation aid, device and storage medium

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Application publication date: 20190402