CN109492954A - Appraisal procedure, device, server, storage medium and system - Google Patents
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Abstract
The invention discloses a kind of appraisal procedure, device, server, storage medium and systems.This method comprises: the communication between two or more users is received, according to the communication quality of communication described in the assessment rule evaluation of setting.Above-mentioned technical proposal, when solving that two or more users link up in the prior art, the limitation of cognition and understanding due to experience and knowledge and to problem, cause to link up result mistake or problem of low quality or even invalid, by the communication quality of communication between assessment user, the validity of communication is improved.
Description
Technical field
The present embodiments relate to field of communication technology more particularly to a kind of appraisal procedure, device, server, storage Jie
Matter and system.
Background technique
For the communication exchange for promoting person to person, various intercommunion platforms are provided, these intercommunion platforms can be use
Family provides smooth communication environment, identifies, arranges to the chat content of user, provides convenience for user.
But in actual life, when two or more users link up, especially carry out some valuable
Communication when, be all based on oneself existing experience and knowledge and cognition and the degree of understanding to institute's communication problem.Everyone
Experience and knowledge and to the cognition of problem and understand all be it is limited, it may be mistake that this, which results in the result linked up,
Or of low quality or even invalid.And communication this mistake or of low quality or even invalid is not as a result, if produce
Raw serious consequence, usually will not be by people, it is realized that causing people in the consequence for unconsciously assuming responsibility for undertaking.
Summary of the invention
The embodiment of the present invention provides a kind of appraisal procedure, device, server, storage medium and system, with improve user it
Between communication quality, guarantee link up validity.
In a first aspect, the embodiment of the present invention provides a kind of appraisal procedure, comprising:
Receive the communication between two or more users；
According to the communication quality of communication described in the assessment rule evaluation of setting.
Further, the communication received between two or more users, comprising:
Obtain the authorization message of described two or more than two users；
The corresponding communication of described two or more than two users is received according to the authorization message.
Further, the communication quality of communication described in the assessment rule evaluation according to setting, comprising:
Corresponding communication classification is determined according to the communication；
Corresponding assessment models are determined according to the communication classification；
The communication quality of the communication is assessed according to the assessment models.
Further, after the communication quality for assessing the communication according to the assessment models, further includes:
Assessment result is sent to corresponding user.
Further, the assessment result includes: communication quality result and corresponding suggestion.
Further, the communication received between two or more users, comprising:
Receive the original communication between two or more users；
The original communication is corrected, communication is obtained.
Second aspect, the embodiment of the present invention also provide a kind of assessment device, which includes:
First receiving module, for receiving the communication between two or more users；
First evaluation module, the communication quality for communication described in the assessment rule evaluation according to setting.
The third aspect, the embodiment of the present invention also provide a kind of server, comprising:
One or more processors；
Memory, for storing one or more programs；
When one or more of programs are executed by one or more of processors, so that one or more of places
Manage the appraisal procedure of device realization as described in relation to the first aspect.
Fourth aspect, the embodiment of the present invention also provide a kind of storage medium, are stored thereon with computer program, the program quilt
Appraisal procedure as described in relation to the first aspect is realized when processor executes.
5th aspect, the embodiment of the present invention also provide a kind of assessment system, comprising: user terminal, server-side and assessment clothes
The assessment device as described in second aspect, the user terminal, server-side and evaluation services are arranged in business device, the evaluating server
Device is connected by communication network.
The present invention provides a kind of appraisal procedure, device, server, storage medium and system, passes through and receives two or two
Communication between the above user solves existing according to the communication quality of communication described in the assessment rule evaluation of setting
When having that two or more users link up in technology, the office of cognition and understanding due to experience and knowledge and to problem
It is sex-limited, cause to link up result mistake or problem of low quality or even invalid, passes through the communication of communication between assessment user
Quality improves the validity of communication.
Detailed description of the invention
Fig. 1 is the flow chart for the appraisal procedure that the embodiment of the present invention one provides；
Fig. 2 is a kind of flow chart of appraisal procedure provided by Embodiment 2 of the present invention；
Fig. 3 is the implementation flow chart for assessing communication quality；
Fig. 4 is a kind of structure chart for assessment device that the embodiment of the present invention three provides；
Fig. 5 is a kind of structure chart for server that the embodiment of the present invention four provides；
Fig. 6 is a kind of structure chart for assessment system that the embodiment of the present invention six provides.
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limiting the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
Embodiment one
Fig. 1 is the flow chart of appraisal procedure that the embodiment of the present invention one provides, the present embodiment be applicable to assessment two or
Communication quality between more than two users, this method can be executed by assessment device, and the device is integrated in the server, tool
Body, this method comprises the following steps:
S110, communication between two or more users is received.
The particular content linked up between user can be determined according to the actual conditions of user, such as can be directed to emotion, life
Living, social and/or study etc. is linked up.The form of communication includes but is not limited to text, voice and video, works as ditch
When logical content is the unstructured datas such as voice or video, the voice in voice or video can be converted into text, wherein
The mode that voice in voice or video is converted to text can be selected into suitable mode according to actual needs, such as can be selected
Select the voice converting text and video index device intelligence API (Application Programming in Microsoft cloud Azure
Interface, application programming interface) it realizes, specific conversion process embodiment is without limiting.
Specifically, server-side receives the communication between user, and will link up when user login services end is linked up
Content is sent to evaluating server, and evaluating server is used to assess the communication quality of received communication.It should be noted that
The received communication of evaluating server can be communication short-term between user, be also possible to long-term communication,
I.e. evaluating server can assess communication quality short-term between user, can also assess long-term communication quality.Also need
Bright, the communication of user is related to privacy, needs first to obtain awarding for user before receiving the communication between user
Power, after obtaining the authorization of user, receives the communication of authorization.
The communication quality of S120, the communication according to the assessment rule evaluation of setting.
The quality of communication quality is related with cognition and understanding of the user to problem, it is to be understood that the experience of user and
Knowledge and be to the cognition and understanding of problem it is limited, when being linked up with regard to some theme, often there is deviation,
Cause to link up mistake or of low quality, and then generates serious consequence.Illustratively, by taking children go abroad to study as an example, due to state
The differences such as outer and domestic culture and human communication are bigger, and during children have just gone abroad, parent is still according to domestic habit
If exhorting children, for example look after one's health, study hard etc, but without remind difference existing for the culture of children two countries and
The problems such as how foreign countries should handle human communication generates unhappiness so as to cause children when getting along with other people.
Assessment rule includes element, element weight and logic rules needed for assessment, wherein assessing required element can
To include but is not limited to: set of keywords, both sides in communication the communication frequency within a certain period of time, a side actively initiate
The frequency of communication, the interval duration for responding another party and communication duration etc..Element weight is the relatively important journey of a certain element
Degree, is usually expressed as a percentage, in practical application, the element weight of each element be can be set according to actual needs, and be needed
Bright, the sum of element weight of each element is 1.Logic rules are that the required element of assessment and element weight constitute assessment rule
Foundation then, logic rules can be set according to actual needs, and embodiment is without limiting.
Specifically, determining assessment rule according to element, element weight and logic rules needed for assessment, assesses rule and determine
Later, machine learning model is constructed according to assessment rule, sample data and machine learning library, in order to guarantee the accuracy of assessment,
It can use sample data after machine learning model building to test machine learning model, determine optimal engineering
Practise model, the specific building process of machine learning model and test process without limiting, such as can be selected in embodiment
The creation and test that Python is development language, scikit-learn is machine learning library completion machine learning model.Engineering
Practising model includes linking up kind judging module and evaluation module, wherein links up kind judging module for the communication according to user
Content, which determines, links up classification, and evaluation module is used to assess the communication quality of communication, and different communication classifications corresponds to different
Evaluation module.
Further, after machine learning model determines the communication classification of user, evaluating server can also be sent to user
Specified communication task can help user to carry out valuable communication, improve and link up matter by sending specified communication task
Amount.For example, study abroad the communication between children and parent, due to the difference of two countries' culture, some parents when children just go abroad,
If exhorting children still according to domestic habit, for example look after one's health, study hard etc, but without reminding two national literature of children
Change existing difference and the problems such as how foreign countries should handle human communication, the production when getting along with other people so as to cause children
It is raw unhappy.At this time by pushing the communication task of external culture and domestic cultural difference to user, both sides can be allowed to recognize
The problem of two countries' culture has differences, so that both sides be guided effectively to be linked up.
Optionally, when the communication quality for determining user is unqualified, corresponding suggestion can be provided for defect is linked up, drawn
User is led effectively to be linked up.By assessing communication quality, family can be used and timely find to deposit in communication process
The problem of, reducing leads to the probability of risk since communication quality is not high.
The embodiment of the present invention one provides a kind of appraisal procedure, by receiving in the communication between a or more than two users
Hold, according to setting assessment rule evaluation described in communication communication quality, solve in the prior art two or two with
When upper user links up, the limitation of cognition and understanding due to experience and knowledge and to problem causes to link up result mistake
Mistake or problem of low quality or even invalid improve the effective of communication by the communication quality of communication between assessment user
Property.
On the basis of the above embodiments, it is to be understood that user inevitably will appear some and ditch in communication process
It situations such as leading to unrelated theme and wrong word, in order to improve the accuracy of assessment, needs to be modified received communication,
Specifically, S110 can be embodied as:
Receive the original communication between two or more users；
The original communication is corrected, communication is obtained.
Amendment pre-processes original communication, specifically, can be to ditch after receiving original communication
Logical content is pre-processed to improve the accuracy rate of assessment, wherein pretreatment can be using regular expression in original communication
Appearance is screened, and removes meaningless content, also can use in Microsoft cloud Azure must answer spell check API to user's
Input error carries out the amendment of grammer and text, and embodiment operates without limitation to pretreated.
Embodiment two
Fig. 2 be a kind of flow chart of appraisal procedure provided by Embodiment 2 of the present invention, on the basis of the above embodiments into
Row embodies, specifically, this method comprises the following steps:
S210, the authorization message for obtaining described two or more than two users.
The authorization for needing first to obtain user before the communication for receiving user, in the case where user allows to authorization
Communication assessed.Specifically, behind user login services end authorization letter can be sent to server-side according to the actual situation
Breath, server-side, which receives authorization message, to be sent to evaluating server for corresponding communication according to authorization message, wherein
Authorization message can be the communication process for allowing evaluating server to assess user in real time, be also possible to that evaluating server is allowed to assess
Specific communication process.It should be noted that due to user's more than one of communication, it is therefore desirable to obtain awarding for each user
Power, as long as there is user's with no authorized, evaluating server can not also check communication.
S220, the corresponding communication of described two or more than two users is received according to the authorization message.
Specifically, if authorization message is the communication process for allowing evaluating server to assess user in real time, evaluation services
Device can authorize corresponding communication with this kind of real-time reception, and be assessed, if authorization message is to allow evaluating server
Specific communication process is assessed, after evaluating server receives specific communication, according to specific communication also original subscriber
Communication scene, so as to combine link up scene assess communication quality, improve the accuracy rate of assessment, wherein link up scene include use
Time for communication, communication and the communication sequence at family etc..
S230, corresponding communication classification is determined according to the communication.
Specifically, link up classification can be reaction user between relationship classification, such as parent and study abroad children communication,
Communication etc. between the communication and leader and employee of academics and students.Optionally, user carries out linking up it at login service end
Before, corresponding communication classification can be selected in the communication classification that server-side provides according to actual needs, for example, parent and studying abroad
Children need to link up, then parent and study abroad children behind login service end, can choose parent and study abroad this classification of children work
To link up classification, and complete to link up in the case where linking up classification accordingly.
It should be noted that machine learning model after the communication data for receiving user's submission, first determines and links up data
In whether there is corresponding communication classification, if link up data in there are corresponding communication classifications, directly by with link up classification
Corresponding evaluation module assesses communication quality, if linking up in data does not have corresponding communication classification, machine learning model exists
It receives to link up after data and communication classification is first determined by communication kind judging module, then selection assessment corresponding with classification is linked up
Module estimation communication quality, wherein linking up data includes linking up classification and communication.Optionally, in order to improve the effect of assessment
Rate can establish the mapping relations for linking up classification and evaluation module, i.e., can be straight according to mapping relations after communication classification determines
It connects and finds corresponding evaluation module, it is simple and convenient.
S240, corresponding assessment models are determined according to the communication classification.
Evaluation module in assessment models, that is, mentioned-above machine learning model, for assessing the communication matter of communication
Amount, different communication classifications correspond to different assessment models, therefore when assessing communication quality, need the ditch according to user's selection
Logical classification determines corresponding assessment models, for example, the communication classification that selects of user is parent and studies abroad children, then in assessment parent
With study abroad children communication quality when, select corresponding with children the are studied abroad assessment models of parent, the communication matter between assessment lovers
When amount, the corresponding assessment models of lovers' relationship are selected.
S250, the communication quality that the communication is assessed according to the assessment models.
Optionally, server-side can send text data to be assessed after the communication for receiving user's authorization
To evaluating server, text data is submitted to machine learning model and assessed by evaluating server, is then back to result
The terminal of user, user is you can learn that the quality linked up, wherein the form of communication quality can be percentage, machine learning mould
After type assesses communication, communication quality is exported as a result, such as 50%, it is assumed that set a threshold value as 95%, work as ditch
When logical quality results are more than or equal to 95%, show communication quality qualification, otherwise it is assumed that unqualified.
S260, assessment result is sent to corresponding user.
Specifically, assessment result is sent to corresponding user after assessment by evaluating server, while can also incite somebody to action
Assessment result is shown by human-computer interaction interface, it is to be understood that although artificial intelligence can simulate the thinking of people,
The subjectivity of people can not be simulated, therefore, the process of assessment can be shown by human-computer interaction interface, by assessment experts to assessing
Journey is monitored, and indirect labor's intelligence improves the accuracy of assessment, provides for user and preferably link up service, guarantees communication
Validity.
Wherein, the assessment result includes: communication quality result and corresponding suggestion, specifically, working as communication quality result
Less than setting threshold value when, it is believed that communication quality is unqualified, and then thinks communication existing defects, and the communication emphasis of both sides is inclined
From, at this point, when to user feedback assessment result, in addition to comprising communication quality as a result, also comprising for linking up what defect provided
It is recommended that the problem of timely finding communication process so as to user, improves communication quality.Illustratively, it parent and studies abroad
When children link up, when both sides link up with regard to human communication, parent exhorts children still according to domestic situation, then
Think that both sides are not directed to the cultural difference of two countries and link up, communication existing defects should be at this time the both sides that link up
Cultural difference existing for the external and country is provided to exist when carrying out human communication according to the suggestion of external custom to reduce children
The problem of being encountered in human communication from now on.When communication quality result is more than or equal to the threshold value of setting, it is believed that communication quality closes
Lattice, at this point, only communication quality can be fed back as a result, corresponding proposal part can be nothing when to user feedback assessment result.
Optionally, when determining that communication quality is unqualified, specified communication task can also be sent to user, for example,
When the communication quality that parent is determined between the children that go abroad to study is unqualified, different ditches can be arranged according to the different periods
Logical task, such as in the road got along that can arrange communication children and landlord for first week that children go abroad, understand children the country one belongs to
Culture, such as whether into door when needs to change shoes, whether bathing, wifi can freely use, and can arrange ditch in second week
The road of logical children and classmate and teacher got along, or learn the communication of whether have any problem etc., it is assigned a task by this
Mode, facilitate user and timely and effectively linked up, reduced since communication quality is not high or the wrong probability for leading to risk.
The evaluation process of communication quality is briefly described below, by taking user is linked up by terminal as an example, reference
Fig. 3, Fig. 3 are the implementation flow chart for assessing communication quality, when two or more users are linked up by terminal, Yong Huxiang
Server-side sends authorization message, after server-side receives authorization message, is sent to corresponding communication according to authorization message
Evaluating server, evaluating server assesses it after the communication for receiving authorization, if communication quality is unqualified,
Then when to user feedback assessment result, one starting of corresponding suggestion is provided a user together with the defect according to existing for communication
Corresponding user is given, or sends specified communication task to user, guidance user is effectively linked up.
Present example two provides a kind of appraisal procedure, on the basis of the above embodiments, after obtaining the authorization of user,
Communication classification according to user's selection determines corresponding assessment models, after assessment models assess communication, returns to ditch
Logical qualified or existing defects assessment result provides the user with corresponding suggestion if communication existing defects.Pass through assessment
Model assesses the quality to communication, solve the problems, such as user due to experience and knowledge and to cognition and understanding
Limitation, cause link up mistake or problem of low quality, improve the communication quality of user, ensure that the effective of communication
Property.
Embodiment three
Fig. 4 is a kind of structure chart for assessment device that the embodiment of the present invention three provides, which can execute above-mentioned implementation
Appraisal procedure described in example, specifically, the device includes:
First receiving module 310, for receiving the communication between two or more users；
First evaluation module 320, the communication quality for communication described in the assessment rule evaluation according to setting.
The embodiment of the present invention three provides a kind of assessment device, by receiving in the communication between two or more users
Hold, according to setting assessment rule evaluation described in communication communication quality, solve in the prior art two or two with
When upper user links up, the limitation of cognition and understanding due to experience and knowledge and to problem causes to link up result mistake
Mistake or problem of low quality or even invalid improve the effective of communication by the communication quality of communication between assessment user
Property.
On the basis of the above embodiments, the first receiving module 310, comprising:
First acquisition unit, for obtaining the authorization message of described two or more than two users；
First receiving unit, for receiving the corresponding communication of described two or more than two users according to the authorization message
Content.
On the basis of the above embodiments, the first evaluation module 320, comprising:
First determination unit, for determining corresponding communication classification according to the communication；
Second determination unit, for determining corresponding assessment models according to the communication classification；
Assessment unit, for assessing the communication quality of the communication according to the assessment models.
On the basis of the above embodiments, the first evaluation module 320, further includes:
Transmission unit, for will assess after the communication quality for assessing the communication according to the assessment models
As a result it is sent to corresponding user.
On the basis of the above embodiments, the assessment result includes: communication quality result and corresponding suggestion.
On the basis of the above embodiments, the first receiving module 310, further includes:
Second receiving unit, for receiving the original communication between two or more users；
Amending unit obtains communication for correcting the original communication.
Assessment device provided in an embodiment of the present invention can be used for executing the appraisal procedure that above-mentioned any embodiment provides, tool
Standby corresponding function and beneficial effect.
Example IV
Fig. 5 is a kind of structure chart for server that the embodiment of the present invention four provides, specifically, with reference to Fig. 5, the server packet
Include: processor 410, memory 420, input unit 430 and output device 440, the quantity of processor 410 can be in server
One or more, processor 410, memory 420, input unit 430 in Fig. 5 by taking a processor 410 as an example, in server
It can be connected by bus or other modes with output device 440, in Fig. 5 for being connected by bus.
Memory 420 is used as a kind of computer readable storage medium, can be used for storing software program, journey can be performed in computer
Sequence and module, such as the corresponding program instruction/module of the appraisal procedure in the embodiment of the present invention.Processor 410 is deposited by operation
Software program, instruction and module in memory 420 are stored up, at the various function application and data of server
Reason realizes the appraisal procedure of above-described embodiment.
Memory 420 mainly includes storing program area and storage data area, wherein storing program area can store operation system
Application program needed for system, at least one function；Storage data area, which can be stored, uses created data etc. according to terminal.This
Outside, memory 420 may include high-speed random access memory, can also include nonvolatile memory, for example, at least one
Disk memory, flush memory device or other non-volatile solid state memory parts.In some instances, memory 420 can be into one
Step includes the memory remotely located relative to processor 410, these remote memories can pass through network connection to server.
The example of above-mentioned network includes but is not limited to internet, intranet, local area network, mobile radio communication and combinations thereof.
Input unit 430 can be used for receiving the number or character information of input, and generate the user setting with server
And the related key signals input of function control.Output device 440 may include that display screen etc. shows equipment, loudspeaker and buzzing
The audio frequency apparatuses such as device.
Server provided in an embodiment of the present invention and appraisal procedure provided by the above embodiment belong to same inventive concept, not
The technical detail of detailed description can be found in above-described embodiment in the present embodiment, and the present embodiment has execution appraisal procedure phase
Same beneficial effect.
Embodiment five
The embodiment of the present invention five also provides a kind of storage medium, is stored thereon with computer program, and the program is by processor
The appraisal procedure as described in any embodiment of that present invention is realized when execution.
Certainly, a kind of storage medium comprising computer executable instructions, computer provided by the embodiment of the present invention
The operation in appraisal procedure that executable instruction is not limited to the described above, can also be performed provided by any embodiment of the invention
Relevant operation in appraisal procedure, and have corresponding function and beneficial effect.
By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention
It can be realized by software and required common hardware, naturally it is also possible to which by hardware realization, but in many cases, the former is more
Good embodiment.Based on this understanding, technical solution of the present invention substantially in other words contributes to the prior art
Part can be embodied in the form of software products, which can store in computer readable storage medium
In, floppy disk, read-only memory (Read-Only Memory, ROM), random access memory (Random such as computer
Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are with so that a computer is set
Standby (can be robot, personal computer, server or the network equipment etc.) executes comments described in each embodiment of the present invention
Estimate method.
Embodiment six
Fig. 6 is a kind of structure chart for assessment system that the embodiment of the present invention six provides, specifically, with reference to Fig. 6, the system packet
It includes: user terminal 610, server-side 620 and evaluating server 630, user terminal 610, server-side 620 and evaluating server 630
It is connected by communication network, the example of above-mentioned network includes but is not limited to internet, intranet, local area network, mobile communication
Net, electrical connection and combinations thereof, user terminal 610 are used for the communication of two or more users, and server-side 620 is for receiving ditch
Logical content, evaluating server 630 are used to assess the communication quality of received communication.
Specifically, user terminal 610 includes: registration module 6101, login module 6102 and communication module 6103, each module
Discrete docking or integrated, wherein registration module 6101 is logged in for being registered according to information such as username and passwords
Module 6102 is used for the username and password login service end 620 according to registration, links up module 6103 and is used to provide ditch for user
Logical function.
Server-side 620 includes: registration management module 6201, logs in management module 6202, communication management module 6203, authorization
Management module 6204, authorized content memory module 6205 and database 6206, each discrete docking or integrated of module,
In, registration management module 6201 is used to receive and manage the registration information of user, logs in management module 6202 for receiving user
It logs in, manages the logging state of user, communication management module 6203 is used to establish the channel for linking up connection for the user logged in, award
Power management module 6204 is used to receive the authorization of user, determines the communication of user's authorization, authorized content memory module 6205
Communication storage for authorizing user is to database 6206, and database 6206 is for storing the communication process of authorized user
And materials for registration of user etc..
Evaluating server 630 includes assessment device 6301 and display module 6302 described in above-described embodiment, assesses device
6301 for assessing the communication of user, and display module 6302 is for showing evaluation process and assessment result, if user awards
Power evaluating server 630 can assess its communication process in real time, then evaluating server 630 can be real-time by assessment device 6301
The communication process of user is assessed, if user authorizes evaluating server 630 to assess specific communication process, and this part is linked up
Content submits to server-side 620, and by the storage of server-side 620 to database 6206, assessment device 6301, which is transferred, is stored in database
Communication data in 6206, also the communication scene of original subscriber are simultaneously assessed, wherein linking up scene includes linking up classification, linking up
Content, time for communication and communication sequence etc..
Specifically, user utilizes 6101 filling registration information of registration module of user terminal 610, materials for registration is submitted to
The registration management module 6201 of server-side 620, is registered as system user.After user registration success, stepping on for user terminal 610 is utilized
It records module 6102 and inputs username and password to the login management module 6202 of server-side 620 submission logging request, log in management
After module 6202 is verified, it is verified instruction to the return of login module 6102, user terminal 610 presents to user and links up mould
Block 6103, at this point, online user list can be shown by linking up module 6103, the online one or more users of user's selection initiate to chat
It.The communication management module 6203 of server-side 620 is that the user that pairing is linked up establishes ditch circulation passage, provides communication exchange for user
Function.
After linking up Path Setup, user authorizes to evaluating server 630, the first is that authorization evaluating server 630 is real-time
Its communication process is assessed, second is that its specific communication process is assessed in authorization.The entitlement management module 6204 of server-side 620 connects
By the authorization with management user, if it is the first authorization, entitlement management module 6204 notifies communication management module 6203
The communication that user authorizes is transmitted directly to the assessment device 6301 of evaluating server 630, evaluating server 630 can be straight
Connect the communication process of assessment user.If it is second of authorization, authorized content is sent to by entitlement management module 6204 is awarded
Content storage module 6205 is weighed, the communication of authorization is stored in database 6206, then commented by authorized content memory module 6205
Estimate device 6301 to transfer communication data from the database 6206 of server-side 620 and restore communication scene, and then completes to link up matter
The assessment of amount, display module 6302 shows evaluation process and as a result, so that assessment experts can monitor evaluation process, cooperates with artificial
Intelligence improves the accuracy rate of working efficiency and assessment.
Note that the above is only a better embodiment of the present invention and the applied technical principle.It will be appreciated by those skilled in the art that
The invention is not limited to the specific embodiments described herein, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (10)
1. a kind of appraisal procedure characterized by comprising
Receive the communication between two or more users；
According to the communication quality of communication described in the assessment rule evaluation of setting.
2. the method according to claim 1, wherein the communication received between two or more users
Content, comprising:
Obtain the authorization message of described two or more than two users；
The corresponding communication of described two or more than two users is received according to the authorization message.
3. according to the method described in claim 2, it is characterized in that, in communication described in the assessment rule evaluation according to setting
The communication quality of appearance, comprising:
Corresponding communication classification is determined according to the communication；
Corresponding assessment models are determined according to the communication classification；
The communication quality of the communication is assessed according to the assessment models.
4. according to the method described in claim 3, it is characterized in that, assessing the communication according to the assessment models
After communication quality, further includes:
Assessment result is sent to corresponding user.
5. according to the method described in claim 4, it is characterized in that, the assessment result includes: communication quality result and corresponding
Suggestion.
6. the method according to claim 1, wherein the communication received between two or more users
Content, comprising:
Receive the original communication between two or more users；
The original communication is corrected, communication is obtained.
7. a kind of assessment device characterized by comprising
First receiving module, for receiving the communication between two or more users；
First evaluation module, the communication quality for communication described in the assessment rule evaluation according to setting.
8. a kind of server characterized by comprising
One or more processors；
Memory, for storing one or more programs；
When one or more of programs are executed by one or more of processors, so that one or more of processors
Realize such as appraisal procedure as claimed in any one of claims 1 to 6.
9. a kind of storage medium, is stored thereon with computer program, which is characterized in that realized such as when the program is executed by processor
Appraisal procedure as claimed in any one of claims 1 to 6.
10. a kind of assessment system characterized by comprising user terminal, server-side and evaluating server, the evaluation services
Device setting assessment device as claimed in claim 7, the user terminal, server-side and evaluating server are connected by communication network
It connects.
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| CN201910009145.0A CN109492954A (en) | 2019-01-04 | 2019-01-04 | Appraisal procedure, device, server, storage medium and system |
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