CN109445973A - Position the method and device of application crash - Google Patents
Position the method and device of application crash Download PDFInfo
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- CN109445973A CN109445973A CN201811122451.7A CN201811122451A CN109445973A CN 109445973 A CN109445973 A CN 109445973A CN 201811122451 A CN201811122451 A CN 201811122451A CN 109445973 A CN109445973 A CN 109445973A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0766—Error or fault reporting or storing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0793—Remedial or corrective actions
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Abstract
The present invention is suitable for field of computer technology, provide a kind of method and device for positioning application crash, it include: reception field feedback, the field feedback is the information that user feeds back after application APP is collapsed, including user's characteristic information and crash issue description information, obtain APP collapse record information corresponding with the field feedback, the APP collapse record information is sent by the Software Development Kit SDK of terminal, APP stack information when login user information and APP when including APP collapse are collapsed, the SDK is used to monitor the operating status of APP, record Information locating, which is collapsed, according to the APP collapses code, it solves and existing in the prior art is difficult to know crash reason according to the crash issue description information of user feedback, it can not be quickly to collapsing It bursts and is positioned, repaired, the problem for causing APP collapse rate high.
Description
Technical field
The invention belongs to field of computer technology more particularly to a kind of method and devices for positioning application crash.
Background technique
After application program (Application, the APP) starting of mobile terminal, probably due to a variety of causes causes APP to collapse
Burst, for example, the limitation of equipment fragmentation, bandwidth, network change, memory management, user excessively, code error or third party's service etc.
Possible cause.
After APP collapses, existing collapse processing mode is to describe to believe from APP user to server feedback crash issue
Breath, developer carry out tracking and positioning and repair to operate according to the received crash issue description information of server, to collapse.And
It is only described in presentation from using when APP user generally feeds back crash issue description information, crash reason can not be described, and
And it is inaccurate to crash issue description there are part APP user, developer is difficult to retouch by the crash issue of APP user feedback
It states information and knows crash reason, quickly collapse can not be positioned, repaired, cause APP collapse rate high.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of method and device for positioning application crash, it is existing to solve
There is technology that can not quickly be positioned, be repaired to collapse, the problem for causing APP collapse rate high.
The first aspect of the embodiment of the present invention provides a kind of method for positioning application crash, comprising:
Field feedback is received, the field feedback is what user fed back after application APP is collapsed
Information, including user's characteristic information and crash issue description information；
APP collapse record information corresponding with the field feedback is obtained, the APP collapse record information is by terminal
Software Development Kit SDK send, including APP collapse when login user information and APP collapse when APP stack information,
The SDK is used to monitor the operating status of APP；
Record Information locating, which is collapsed, according to the APP collapses code.
In a kind of possible implementation, before the reception field feedback, comprising:
Receive all APP collapse record information that the SDK of the terminal is sent；
It is described to obtain APP collapse record information corresponding with the field feedback, comprising:
The login user information and the user characteristics are searched in all APP collapse record information received
The APP collapse record information that information matches.
It is described to obtain APP collapse corresponding with the field feedback and record information in a kind of possible implementation,
Include:
Request message is sent to the SDK of the terminal, the request message includes the user's characteristic information；
The APP collapse record information of the SDK response of the terminal is received, described in APP collapse record information steps on
Record user information is matched with the user's characteristic information in the field feedback；
The APP collapse record information that the SDK of the terminal is responded is determined as corresponding with the field feedback
APP collapse record information.
It is described record Information locating is collapsed according to the APP to collapse code in a kind of possible implementation, comprising:
The corresponding APP code of stack information when APP collapse is obtained, determines stack information when APP collapse
Corresponding APP code is the collapse code of positioning.
In a kind of possible implementation, the corresponding APP code of stack information when obtaining APP collapse, tool
Body includes:
Stack information when being collapsed according to the APP obtains APP and collapses process；
Process is collapsed according to the APP, obtains the corresponding APP code of stack information when APP collapse.
In a kind of possible implementation, the APP collapse record information further include: terminal hardware letter when APP collapses
Breath and APP collapse when memory environment information, it is described according to the APP collapse record Information locating collapse code after, also wrap
It includes:
According to the terminal hardware information, the memory environment information and the collapse code, generate for being collapsed to APP
The reparation packet repaired；
The reparation packet is sent to the terminal, the reparation is coated with the terminal for repairing the APP collapsed.
Optionally, the reparation packet is update packet or installation kit.
The second aspect of the embodiment of the present invention provides a kind of device for positioning application crash, comprising:
Receiving module, for receiving field feedback, the field feedback is that user occurs in application APP
The information fed back after collapse, including user's characteristic information and crash issue description information；
Module is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapse
It records information to be sent by the Software Development Kit SDK of terminal, when the login user information and APP when including APP collapse are collapsed
APP stack information, the SDK is used to monitor the operating status of APP；
Locating module collapses code for collapsing record Information locating according to the APP.
The third aspect of the embodiment of the present invention provides a kind of terminal device, comprising:
Memory, processor and storage are in the memory and the computer journey that can run on the processor
The step of sequence, the processor realizes method as described above when executing the computer program.
The fourth aspect of the embodiment of the present invention provides a kind of computer readable storage medium, comprising:
The computer-readable recording medium storage has computer program, real when the computer program is executed by processor
The step of existing method as described above.
The method of positioning application crash provided by the invention, server receive field feedback, acquisition and user
The corresponding APP collapse record information of feedback information, collapses record Information locating further according to APP and collapses code, pass through user feedback
The corresponding APP collapse record information of information carries out collapse positioning, not direct further according to the crash issue description information of user feedback
Collapse positioning is carried out, the crash issue description information existing in the prior art according to user feedback is solved and is difficult to know collapse
Reason can not quickly position collapse, be repaired, the problem for causing APP collapse rate high.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment for those of ordinary skill in the art without any creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention one provides；
Fig. 2 is the implementation process schematic diagram of the method for positioning application crash provided by Embodiment 2 of the present invention；
Fig. 3 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention three provides；
Fig. 4 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention four provides；
Fig. 5 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention five provides；
Fig. 6 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention six provides；
Fig. 7 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention seven provides；
Fig. 8 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention eight provides；
Fig. 9 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention nine provides；
Figure 10 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention ten provides；
Figure 11 is the schematic diagram for the terminal device that the embodiment of the present invention 11 provides.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposed
Body details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention also may be implemented in the other embodiments of details.In other situations, it omits to well-known system, device, electricity
The detailed description of road and method, in case unnecessary details interferes description of the invention.
In order to illustrate technical solutions according to the invention, the following is a description of specific embodiments.
Fig. 1 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention one provides, such as Fig. 1
Shown, the executing subject of the method for positioning application crash provided in this embodiment is server, comprising the following steps:
Step 11 receives field feedback, and the field feedback is user after application APP is collapsed
The information of feedback, including user's characteristic information and crash issue description information.
User is during using APP, after there is App collapse, according to collapse presentation to server feedback crash issue
Description information, collapse presentation are the phenomenon that showing when APP collapses, for example, Caton, sudden strain of a muscle move back or click it is reactionless etc..User exists
While feeding back crash issue description information, also to server feedback user's characteristic information, user's characteristic information is to identify use
Family identity can log in the account of APP, or other prove the information of user identity, such as identification card number, mobile phone for registration
Number etc., the present embodiment is not specifically limited.
Step 12 obtains APP collapse record information corresponding with the field feedback, the APP collapse record letter
Breath is sent by the Software Development Kit SDK of terminal, the APP heap when login user information and APP when including APP collapse are collapsed
Stack information, the SDK are used to monitor the operating status of APP.
When APP collapses, Software Development Kit (the Software Development of APP operating status is monitored
Kit, SDK) it obtains and caches APP collapse record information.Server obtains after receiving field feedback by terminal
The APP collapse record information that SDK is sent, APP collapse record information are corresponding with field feedback.
APP stack information when login user information and APP when APP collapse record information includes APP collapse are collapsed,
In, identity of the login user information to identify APP currently logged on user can log in the account of APP for registration, or
Other prove that the information of user identity, such as identification card number, cell-phone number, the present embodiment are not specifically limited.APP storehouse it is main
Function is temporary storage APP operation data and address, commonly used to protection breakpoint and scene, when process brings into operation, is carried out
Stacking pops when process operation is completed, can position APP program code according to APP stack information.
Step 13 collapses record Information locating collapse code according to the APP.
The APP stack information when APP collapse of record information is collapsed according to APP, positions code when APP collapses,
Collapse positioning is carried out according to the crash issue description information of user feedback without developer, even if user describes crash issue
Inaccuracy, nor affects on the positioning of collapse code, existing in the prior art is asked according to the collapse of user feedback to solve
Topic description information is difficult to know crash reason, can not quickly be positioned, be repaired to collapse, causes APP collapse rate high
The problem of.
The method of positioning application crash provided in this embodiment, server receive field feedback, the user
Feedback information is the information that user feeds back after application APP is collapsed, including user's characteristic information and crash issue are retouched
Information is stated, obtains APP collapse record information corresponding with the field feedback, the APP collapse record information is by terminal
Software Development Kit SDK send, including APP collapse when login user information and APP collapse when APP stack information,
The SDK is used to monitor the operating status of APP, collapses record Information locating according to the APP and collapses code.The present embodiment passes through
The corresponding APP collapse record information of field feedback carries out collapse positioning, does not describe further according to the crash issue of user feedback
Information directly carries out collapse positioning, solves and existing in the prior art is difficult to according to the crash issue description information of user feedback
Know crash reason, quickly collapse can not be positioned, repaired, the problem for causing APP collapse rate high.
Fig. 2 is the implementation process schematic diagram of the method for positioning application crash provided by Embodiment 2 of the present invention, the reality
It applies example to realize on the basis of example 1, as shown in Fig. 2, the method for positioning application crash provided in this embodiment
Executing subject be server, comprising the following steps:
All APP collapse record information that step 21, the Software Development Kit SDK for receiving terminal are sent.
When APP collapses, monitoring APP operating status SDK obtains and cache APP collapse record information, server from
The SDK of terminal obtains all APP collapse record information of SDK caching, specifically, server can be by predetermined period from terminal
The mode of SDK actively obtains all APP collapse record information, can also in such a way that random time intervals are from the SDK of terminal master
It is dynamic to obtain, it can also passively be obtained by the sending method of SDK, the present embodiment is not specifically limited.In the present embodiment, APP collapse
APP stack information when login user information and APP when record information includes APP collapse are collapsed.
All APP received are collapsed record information and saved by server.
Step 22 receives field feedback, and the field feedback is user after application APP is collapsed
The information of feedback, including user's characteristic information and crash issue description information.
The step 11 of the present embodiment step 22 corresponding embodiment one is described accordingly in one step 11 of reference implementation example, this
Place repeats no more.
Step 23, searched in all APP collapse record information received the login user information with it is described
The APP collapse record information that user's characteristic information matches.
The present embodiment step 23 is that step 12 obtains APP collapse record letter corresponding with field feedback in embodiment one
A kind of implementation of breath.Specifically, collapsing in record information and looking into all APP after server receives field feedback
APP collapse record information corresponding with field feedback is looked for, is used specifically, searching the login to match with user's characteristic information
Family information indicates APP collapse record information and field feedback if login user information matches with user's characteristic information
It is corresponding.
In the present embodiment, server has been saved all APP that SDK is monitored and has collapsed before receiving field feedback
Therefore record information of bursting after receiving field feedback, is no longer needed to obtain APP collapse record information to terminal, be saved
The time of sent-received message, directly searching in all APP collapse record information that server local end saves can be obtained
APP collapse record information corresponding with field feedback, rapidly positions collapse, is repaired to realize.
Step 24 collapses record Information locating collapse code according to the APP.
The method of positioning application crash provided in this embodiment, on the basis of example 1, server first receives
And all APP collapse record information are saved, to no longer need to obtain APP collapse to terminal after receiving field feedback
Information is recorded, the time of sent-received message, all APP collapse record information directly saved at server local end are saved
APP corresponding with field feedback collapse record information can be obtained in middle lookup, realize rapidly collapse is positioned,
It repairs.
Fig. 3 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention three provides, this reality
Apply a kind of implementation that example is embodiment one, and in particular to the step 12 of embodiment one.As shown in figure 3, the present embodiment provides
Positioning application crash method executing subject be server, comprising the following steps:
Step 31 receives field feedback, and the field feedback is user after application APP is collapsed
The information of feedback, including user's characteristic information and crash issue description information.
The step 11 of step 31 corresponding embodiment one is described accordingly in one step 11 of reference implementation example, no longer superfluous herein
It states.
Step 32 sends request message to the SDK of the terminal, and the request message includes the user's characteristic information.
When APP collapses, the SDK of monitoring APP operating status is obtained and is cached APP collapse record information.It is receiving
After field feedback, server sends request message to the SDK of terminal, which includes user's characteristic information.
The APP collapse record information that step 33, the SDK for receiving the terminal are responded, the APP collapse in record information
The login user information is matched with the user's characteristic information in the field feedback.
The SDK of terminal is searched in the APP collapse record information of caching according to the user's characteristic information received and user
The corresponding APP collapse record information of feedback information, APP collapse record information corresponding with field feedback, specifically
Login user information is matched with user's characteristic information.The APP collapse record information that server receiving terminal is found.
The APP collapse record information that the SDK of the terminal is responded is determined as believing with the user feedback by step 34
Cease corresponding APP collapse record information.
Above-mentioned steps 32 to 34 are embodiments one for obtaining APP collapse record information corresponding with field feedback
A kind of possible implementation of middle step 12.
In the present embodiment, server is obtained from the SDK of terminal again after receiving field feedback to be believed with user feedback
Corresponding APP collapse record information is ceased, terminal saves sent-received message without sending all APP collapse record information
Time realizes and is rapidly positioned, repaired to collapse.
Step 35 collapses record Information locating collapse code according to the APP.
The method of positioning application crash provided in this embodiment, on the basis of example 1, server is receiving
To after field feedback, then obtain APP corresponding with field feedback collapse from the SDK of terminal and record information, terminal without
All APP collapse record information need to be sent, the time of sent-received message is saved, realizes and rapidly collapse is determined
Position is repaired.
Fig. 4 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention four provides, the reality
Apply a kind of implementation that example is embodiment one or embodiment two, and in particular to step 13, the step of embodiment two of embodiment one
Rapid 24 or embodiment three step 35.As shown in figure 4, the execution master of the method for positioning application crash provided in this embodiment
Body is server, comprising the following steps:
Step 41 receives field feedback, and the field feedback is user after application APP is collapsed
The information of feedback, including user's characteristic information and crash issue description information.
Step 42 obtains APP collapse record information corresponding with the field feedback, the APP collapse record letter
Breath is sent by the Software Development Kit SDK of terminal, the APP heap when login user information and APP when including APP collapse are collapsed
Stack information, the SDK are used to monitor the operating status of APP.
The present embodiment step 41 and 42 respectively correspond embodiment one step 11 and 12, one step 11 of reference implementation example and 12
In describe accordingly, it is similar that the realization principle and technical effect are similar, and details are not described herein again.
The corresponding APP code of stack information when step 43, acquisition APP collapse.
Specifically, according to the APP collapse when stack information, obtain APP collapse process, according to the APP collapse into
Journey obtains the corresponding APP code of stack information when APP collapse.It, can temporarily storage APP operation when APP runs each process
Data and address are to APP storehouse, to be used to protect breakpoint and scene.When bring into operation process when, by the operation data of process and
Address is temporarily stored in storehouse, and when process, which is run, to be completed, all operation datas and address of the process have gone out in storehouse
Stack.If being collapsed during APP runs a certain process, at this point, obtaining APP according to stack information collapses process, by APP
Collapse process can obtain the corresponding APP code of stack information when APP collapse.Stack information reflection when due to APP collapse
Be APP process essence, and login user information have uniqueness, so as to uniquely determine generating program collapse position
It sets, to be positioned to it.
Step 44 determines that the corresponding APP code of stack information when APP collapse is the collapse code positioned.
Above-mentioned steps 43 and 44 be used for according to APP collapse record Information locating collapse code, be step 13 in embodiment one,
A kind of possible implementation of the step 35 of the step 24 or embodiment three of embodiment two.
The method of positioning application crash provided in this embodiment, on the basis of example 1, server is by obtaining
The corresponding APP code of stack information when the APP being taken to collapse determines stack information corresponding APP generation when APP collapse
Code is the collapse code of positioning, can uniquely determine the position that APP collapses, to position to it, is solved existing
Can not quickly collapse be positioned, be repaired by having in technology, the problem for causing APP collapse rate high.
Fig. 5 is the implementation process schematic diagram of the method for the positioning application crash that the embodiment of the present invention five provides, the reality
Applying example can realize on the basis of embodiment one, embodiment two or embodiment three, and the present embodiment is such as schemed by taking embodiment one as an example
Shown in 5, the executing subject of the method for positioning application crash provided in this embodiment is server, comprising the following steps:
Step 51 receives field feedback, and the field feedback is user after application APP is collapsed
The information of feedback, including user's characteristic information and crash issue description information.
Step 52 obtains APP collapse record information corresponding with the field feedback, the APP collapse record letter
Breath is sent by the Software Development Kit SDK of terminal, the APP heap when login user information and APP when including APP collapse are collapsed
Stack information, the SDK are used to monitor the operating status of APP.
Step 53 collapses record Information locating collapse code according to the APP.
For the present embodiment based on embodiment one, step 51 to 53 respectively corresponds the step 11 of embodiment one to 13, refers to
One step 11 of embodiment to describing in 13 accordingly, and it is similar that the realization principle and technical effect are similar, and details are not described herein again.
When terminal hardware information and APP when step 54, APP collapse record information further include APP collapse are collapsed
Memory environment information, according to the terminal hardware information, the memory environment information and the collapse code, generate for pair
APP collapses the reparation packet repaired.
Step 55 sends the reparation packet to the terminal, and the reparation is coated with the terminal and collapses for repairing
APP.
The present embodiment repairs the APP collapse of positioning on the basis of the positioning APP collapse that embodiment one provides.
Specifically, when the terminal hardware information and APP when the APP collapse record information that server obtains further includes APP collapse are collapsed
Memory environment information repairs APP in conjunction with the collapse code of terminal hardware information, memory environment information and positioning, generates
For collapsing the reparation packet repaired to APP.
Optionally, which can wrap to update, or installation kit.Terminal, which receives, updates packet or installation kit, right
The APP for sending collapse is repaired.Update packet be to the reparation done of collapse code, without the other parts code revision to APP,
What is generally repaired is to influence lesser collapse to APP.Installation kit is reinstalled to all codes of APP, and what is generally repaired is
The collapse being affected to APP.In general, the size of data for updating packet is less than installation kit.
The method of positioning application crash provided in this embodiment, on the basis of example 1, server is according to end
Hardware information, memory environment information and the collapse code are held, generates for collapsing the reparation packet repaired to APP, sends
The reparation packet to the terminal, terminal is guaranteed the repair free of charge the APP of the raw collapse of recurrence using repairing, is obtained by field feedback
APP collapse record information carries out collapse reparation, shortens collapse and occurs to the duration repaired, reduces APP collapse rate.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
Fig. 6 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention six provides, as shown in fig. 6, this
The device for the positioning application crash that embodiment provides, comprising:
Receiving module 61, for receiving field feedback, the field feedback is that user sends out in application APP
The information fed back after raw collapse, including user's characteristic information and crash issue description information.
Module 62 is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapses
Record information of bursting is sent by the Software Development Kit SDK of terminal, login user information and APP collapse when including APP collapse
When APP stack information, the SDK is used to monitor the operating status of APP.
Locating module 63 collapses code for collapsing record Information locating according to the APP.
The device of positioning application crash provided in this embodiment, for realizing positioning application journey described in embodiment one
The method of sequence collapse, wherein the function of modules can be referred to and be described accordingly in embodiment of the method, realization principle and skill
Art effect is similar, and details are not described herein again.
Fig. 7 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention seven provides, as shown in fig. 7, this
The device for the positioning application crash that embodiment provides, comprising:
Receiving module 71, all APP collapse record information that the Software Development Kit SDK for receiving terminal is sent.
The receiving module 71, is also used to receive field feedback, and the field feedback is that user is applying journey
The information that sequence APP is fed back after collapsing, including user's characteristic information and crash issue description information.
Searching module 72, for searching the login user letter in all APP collapse record information received
The APP collapse record information that breath matches with the user's characteristic information.
Locating module 73 collapses code for collapsing record Information locating according to the APP.
The device of positioning application crash provided in this embodiment, for realizing positioning application journey described in embodiment two
The method of sequence collapse, wherein the function of modules can be referred to and be described accordingly in embodiment of the method, realization principle and skill
Art effect is similar, and details are not described herein again.
Fig. 8 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention eight provides, as shown in figure 8, this
The device for the positioning application crash that embodiment provides, comprising:
Receiving module 81, for receiving field feedback, the field feedback is that user sends out in application APP
The information fed back after raw collapse, including user's characteristic information and crash issue description information.
Sending module 82, for sending the SDK of request message to the terminal, the request message includes that the user is special
Reference breath.
The receiving module 81, is also used to receive the APP collapse record information of the SDK response of the terminal, and the APP collapses
The login user information in record information of bursting is matched with the user's characteristic information in the field feedback.
Determining module 83, for the APP collapse record information of the SDK response of the terminal to be determined as and the use
The corresponding APP collapse record information of family feedback information.
Locating module 84 collapses code for collapsing record Information locating according to the APP.
The device of positioning application crash provided in this embodiment, for realizing positioning application journey described in embodiment three
The method of sequence collapse, wherein the function of modules can be referred to and be described accordingly in embodiment of the method, realization principle and skill
Art effect is similar, and details are not described herein again.
Fig. 9 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention nine provides, as shown in figure 9, this
The device for the positioning application crash that embodiment provides, comprising:
Receiving module 91, for receiving field feedback, the field feedback is that user sends out in application APP
The information fed back after raw collapse, including user's characteristic information and crash issue description information.
Module 92 is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapses
Record information of bursting is sent by the Software Development Kit SDK of terminal, login user information and APP collapse when including APP collapse
When APP stack information, the SDK is used to monitor the operating status of APP.
The acquisition module 92 is also used to obtain the corresponding APP code of stack information when APP collapse.
Determining module 93 is the collapse generation of positioning for the corresponding APP code of stack information when determining APP collapse
Code.
The device of positioning application crash provided in this embodiment, for realizing positioning application journey described in example IV
The method of sequence collapse, wherein the function of modules can be referred to and be described accordingly in embodiment of the method, realization principle and skill
Art effect is similar, and details are not described herein again.
Figure 10 is the schematic diagram of the device for the positioning application crash that the embodiment of the present invention ten provides, as shown in Figure 10,
The device of positioning application crash provided in this embodiment, comprising:
Receiving module 101, for receiving field feedback, the field feedback is user in application APP
The information fed back after collapsing, including user's characteristic information and crash issue description information.
Module 102 is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapses
Record information of bursting is sent by the Software Development Kit SDK of terminal, login user information and APP collapse when including APP collapse
When APP stack information, the SDK is used to monitor the operating status of APP.
Locating module 103 collapses code for collapsing record Information locating according to the APP.
Generation module 104, it is described, believe for collapsing the terminal hardware when APP that record information includes collapses according to APP
Memory environment information and the collapse code when breath, APP collapse, generate for collapsing the reparation packet repaired to APP.
Sending module 105, for sending the reparation packet to the terminal, the reparation is coated with the terminal for repairing
The APP collapsed.
The device of positioning application crash provided in this embodiment, for realizing positioning application journey described in embodiment five
The method of sequence collapse, wherein the function of modules can be referred to and be described accordingly in embodiment of the method, realization principle and skill
Art effect is similar, and details are not described herein again.
Figure 11 is the schematic diagram for the terminal device that the embodiment of the present invention 11 provides, as shown in figure 11, the end of the embodiment
End equipment 11 includes: processor 110, memory 111 and is stored in the memory 111 and can be in the processor 110
The computer program 112 of upper operation, such as positioning application crash program.The processor 110 executes the computer journey
Realized when sequence 112 it is above-mentioned it is each positioning application crash embodiment of the method in step, such as step 11 shown in FIG. 1 to
13.Alternatively, the processor 110 realizes the function of each module in above-mentioned each system embodiment when executing the computer program 112
Can, such as the function of module 61 to 63 shown in Fig. 6.
Illustratively, the computer program 112 can be divided into one or more module/units, it is one or
Multiple module/the units of person are stored in the memory 111, and are executed by the processor 110, to complete the present invention.Institute
Stating one or more module/units can be the series of computation machine program instruction section that can complete specific function, the instruction segment
For describing implementation procedure of the computer program 112 in the terminal device 11.For example, the computer program 112
Receiving module can be divided into, obtain module, locating module (unit module in virtual bench), each module concrete function is such as
Under:
Receiving module, for receiving field feedback, the field feedback is that user occurs in application APP
The information fed back after collapse, including user's characteristic information and crash issue description information.
Module is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapse
It records information to be sent by the Software Development Kit SDK of terminal, when the login user information and APP when including APP collapse are collapsed
APP stack information, the SDK is used to monitor the operating status of APP.
Locating module collapses code for collapsing record Information locating according to the APP.
The terminal device 11 can be the calculating such as desktop PC, notebook, palm PC and cloud server and set
It is standby.The terminal device 11 may include, but be not limited only to, processor 110, memory 111.Those skilled in the art can manage
Solution, Figure 11 is only the example of terminal device 11, does not constitute the restriction to terminal device 11, may include than illustrate it is more or
Less component perhaps combines certain components or different components, such as the terminal device 11 can also include that input is defeated
Equipment, network access equipment, bus etc. out.
Alleged processor 110 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processor
Deng.
The memory 111 can be the internal storage unit of the terminal device 11, such as the hard disk of terminal device 11
Or memory.The memory 111 is also possible to the External memory equipment of the terminal device 11, such as on the terminal device 11
The plug-in type hard disk of outfit, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD)
Card, flash card (Flash Card) etc..Further, the memory 111 can also be both interior including the terminal device 11
Portion's storage unit also includes External memory equipment.The memory 111 is for storing the computer program and the terminal
Other programs and data needed for equipment 11.The memory 111, which can be also used for temporarily storing, have been exported or will
The data of output.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function
Can unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of the terminal device is divided into different functional unit or module, to complete
All or part of function described above.Each functional unit in embodiment, module can integrate in one processing unit,
It is also possible to each unit to physically exist alone, can also be integrated in one unit with two or more units, above-mentioned collection
At unit both can take the form of hardware realization, can also realize in the form of software functional units.In addition, each function
Unit, module specific name be also only for convenience of distinguishing each other, the protection scope being not intended to limit this application.Above-mentioned system
The specific work process of unit in system, module, can refer to corresponding processes in the foregoing method embodiment, details are not described herein.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodiment
The part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
It is implemented in hardware or software, the specific application and design constraint depending on technical solution.Professional technician
Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, it can be with
It realizes by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of logical function partition, there may be another division manner in actual implementation, such as
Multiple units or components can be combined or can be integrated into another system, or some features can be ignored or not executed.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be through some interfaces, device
Or the INDIRECT COUPLING or communication connection of unit, it can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated module/unit be realized in the form of SFU software functional unit and as independent product sale or
In use, can store in a computer readable storage medium.Based on this understanding, the present invention realizes above-mentioned implementation
All or part of the process in example method, can also instruct relevant hardware to complete, the meter by computer program
Calculation machine program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that on
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium
It may include: any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic that can carry the computer program code
Dish, CD, computer storage, read-only memory (Read-Only Memory, ROM), random access memory (Random
Access Memory, RAM), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the meter
The content that calculation machine readable medium includes can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice,
It such as does not include electric carrier signal and telecommunications according to legislation and patent practice, computer-readable medium in certain jurisdictions
Signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned reality
Applying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all
It is included within protection scope of the present invention.
Claims (10)
1. a kind of method for positioning application crash characterized by comprising
Field feedback is received, the field feedback is the information that user feeds back after application APP is collapsed,
Including user's characteristic information and crash issue description information；
APP collapse record information corresponding with the field feedback is obtained, the APP collapse record information is by the soft of terminal
Part development kit SDK is sent, the APP stack information when login user information and APP when including APP collapse are collapsed, described
SDK is used to monitor the operating status of APP；
Record Information locating, which is collapsed, according to the APP collapses code.
2. the method as described in claim 1, which is characterized in that before the reception field feedback, comprising:
Receive all APP collapse record information that the SDK of the terminal is sent；
It is described to obtain APP collapse record information corresponding with the field feedback, comprising:
The login user information and the user's characteristic information are searched in all APP collapse record information received
The APP collapse record information to match.
3. the method as described in claim 1, which is characterized in that described to obtain APP corresponding with the field feedback and collapse
It bursts and records information, comprising:
Request message is sent to the SDK of the terminal, the request message includes the user's characteristic information；
The APP collapse record information of the SDK response of the terminal is received, the login in the APP collapse record information is used
Family information is matched with the user's characteristic information in the field feedback；
The APP collapse record information that the SDK of the terminal is responded is determined as APP collapse corresponding with the field feedback
Record information.
4. method as described in any one of claims 1 to 3, which is characterized in that described fixed according to APP collapse record information
Position collapse code, comprising:
Obtain the corresponding APP code of stack information when APP collapse；
Determine that the corresponding APP code of stack information when APP collapse is the collapse code of positioning.
5. method as claimed in claim 4, which is characterized in that the stack information obtained when the APP collapses is corresponding
APP code, specifically includes:
Stack information when being collapsed according to the APP obtains APP and collapses process；
Process is collapsed according to the APP, obtains the corresponding APP code of stack information when APP collapse.
6. method as described in any one of claims 1 to 3, which is characterized in that the APP collapse record information further include: APP
Memory environment information when terminal hardware information and APP when collapse are collapsed, it is described that record Information locating is collapsed according to the APP
After collapse code, further includes:
According to the terminal hardware information, the memory environment information and the collapse code, generates and carried out for being collapsed to APP
The reparation packet of reparation；
The reparation packet is sent to the terminal, the reparation is coated with the terminal for repairing the APP collapsed.
7. method as claimed in claim 6, which is characterized in that
The reparation packet is update packet or installation kit.
8. a kind of device for positioning application crash characterized by comprising
Receiving module, for receiving field feedback, the field feedback is that user is collapsed in application APP
The information fed back afterwards, including user's characteristic information and crash issue description information；
Module is obtained, for obtaining APP collapse record information corresponding with the field feedback, the APP collapse record
Information is sent by the Software Development Kit SDK of terminal, the APP when login user information and APP when including APP collapse are collapsed
Stack information, the SDK are used to monitor the operating status of APP；
Locating module collapses code for collapsing record Information locating according to the APP.
9. a kind of terminal device, including memory, processor and storage are in the memory and can be on the processor
The computer program of operation, which is characterized in that the processor realizes such as claim 1 to 7 when executing the computer program
The step of any one the method.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In when the computer program is executed by processor the step of any one of such as claim 1 to 7 of realization the method.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811122451.7A CN109445973A (en) | 2018-09-26 | 2018-09-26 | Position the method and device of application crash |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811122451.7A CN109445973A (en) | 2018-09-26 | 2018-09-26 | Position the method and device of application crash |
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| CN109445973A true CN109445973A (en) | 2019-03-08 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811122451.7A Pending CN109445973A (en) | 2018-09-26 | 2018-09-26 | Position the method and device of application crash |
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| CN113835912A (en) * | 2020-06-24 | 2021-12-24 | 北京新氧科技有限公司 | Application crash information processing method and device |
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