CN109428757B

CN109428757B - Information processing method, device, server and computer storage medium

Info

Publication number: CN109428757B
Application number: CN201710775946.9A
Authority: CN
Inventors: 李志成; 孙祥学; 刘兆瑞; 卢林
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2017-08-31
Filing date: 2017-08-31
Publication date: 2022-05-13
Anticipated expiration: 2037-08-31
Also published as: CN109428757A

Abstract

The embodiment of the invention discloses an information processing method, which comprises the following steps: receiving a communication establishment request sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameters and sending the first prompt information to the terminal; wherein the terminal has a communication connection with a third server. The embodiment of the invention also discloses an information processing device, a server and a computer readable storage medium.

Description

Information processing method, device, server and computer storage medium

Technical Field

The present invention relates to information processing technologies in the field of communications, and in particular, to an information processing method, an information processing apparatus, a server, and a computer storage medium.

Background

The enterprise switchboard is the image of the external connection of the enterprise, is also called as a 'business switchboard', and has a national uniform number. With the growth of more and more companies, the company has an ever-increasing emphasis on the aspects of enterprise image, user experience, employee communication and the like, and the application demand of the enterprise switchboard is also more and more increased. The existing switchboard scheme is that after an enterprise determines own communication configuration information, the enterprise reports the own communication configuration information to an operator; and then, after receiving the dialing request of the user, the operator executes the operation corresponding to the dialing number according to the communication configuration information reported by the enterprise before.

However, once the enterprise determines its own communication configuration information, the operator will always respond to the dialing request of the user according to the existing switchboard scheme; if the enterprise wants to update the communication configuration information of the enterprise, the enterprise needs to reapply the switchboard number and reestablish a communication mechanism with the operator, so that the operation technology difficulty is high; moreover, the communication configuration information cannot be updated in real time according to the needs of the enterprise.

Disclosure of Invention

In order to solve the above technical problems, embodiments of the present invention desirably provide an information processing method, an information processing apparatus, a server, and a computer storage medium, so as to solve the problem that an enterprise cannot update communication configuration information in real time in the existing switchboard scheme, and implement responding to a dialing request of a user according to the latest communication configuration information of the enterprise in real time, thereby reducing technical difficulty.

The technical scheme of the embodiment of the invention is realized as follows:

in a first aspect, an information processing method is provided, and the method includes:

receiving a communication establishment request sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier;

responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier;

generating first prompt information based on the first communication configuration parameters and sending the first prompt information to the terminal; wherein the terminal has a communication connection with a third server.

In a second aspect, an information processing method is provided, the method including:

receiving a first acquisition request sent by a third server; wherein, the first obtaining request carries a communication identifier;

responding to the first acquisition request, generating a second acquisition request for acquiring first communication configuration information based on the communication identifier, and sending the second acquisition request to a first server corresponding to the communication identifier;

if first communication configuration information sent by the first server is received, generating first communication configuration parameters based on the first communication configuration information; wherein the first communication configuration information is current communication configuration information of the first server;

sending the first communication configuration parameter to the third server; the first communication configuration parameter is used for the third server to generate prompt information and send the prompt information to a terminal which is in communication connection with the third server.

In a third aspect, an information processing method is provided, the method including:

acquiring a communication demand, and setting communication configuration information by adopting a preset rule based on the communication demand;

receiving a second acquisition request sent by a second server; wherein, the second obtaining request carries a communication identifier;

responding to the second acquisition request, acquiring the current communication configuration information of the first server based on the communication identifier, and acquiring first communication configuration information;

sending the first communication configuration information to the second server; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server.

In a fourth aspect, there is provided an information processing apparatus, the apparatus comprising: the device comprises a first receiving unit, a first acquiring unit and a first processing unit, wherein:

the first receiving unit is used for receiving a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier;

the first obtaining unit is used for responding to the communication establishment request and obtaining a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier;

the first processing unit is used for generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal; wherein the terminal has a communication connection with a third server.

In a fifth aspect, there is provided an information processing apparatus, the apparatus comprising: a second receiving unit, a second obtaining unit, a generating unit and a first sending unit, wherein:

the second receiving unit is used for receiving a first acquisition request sent by a third server; wherein, the first obtaining request carries a communication identifier;

the second acquisition unit is used for responding to the first acquisition request, generating a second acquisition request for acquiring the first communication configuration based on the communication identifier, and sending the second acquisition request to the first server corresponding to the communication identifier;

the generating unit is used for generating a first communication configuration parameter based on first communication configuration information if the first communication configuration information sent by the first server is received; wherein the first communication configuration information is current communication configuration information of the first server;

the first sending unit is configured to send the first communication configuration parameter to the third server; the first communication configuration parameter is used for the third server to generate prompt information and send the prompt information to a terminal which is in communication connection with the third server.

In a sixth aspect, there is provided an information processing apparatus, the apparatus comprising: a third acquiring unit, a third receiving unit and a second sending unit, wherein:

the third obtaining unit is used for obtaining the communication requirement and setting communication configuration information by adopting a preset rule based on the communication requirement;

the third receiving unit is configured to receive a second acquisition request sent by a second server; wherein, the second obtaining request carries a communication identifier;

the third obtaining unit is further configured to, in response to the second obtaining request, obtain current communication configuration information of the first server based on the communication identifier, and obtain first communication configuration information;

the second sending unit is configured to send the first communication configuration information to the second server; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server.

In a seventh aspect, a third server is provided, where the third server includes: a first communication interface and a first processor, wherein:

the first processor is used for receiving a communication establishment request sent by a terminal and used for accessing communication connection through the first communication interface; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameters and sending the first prompt information to the terminal; wherein the terminal has a communication connection with a third server.

In an eighth aspect, there is provided a second server, comprising: a second communication interface and a second processor, wherein:

the second processor is configured to receive, through the second communication interface, a first acquisition request sent by a third server; wherein, the first obtaining request carries a communication identifier; responding to the first acquisition request, generating a second acquisition request for acquiring first communication configuration information based on the communication identifier, and sending the second acquisition request to a first server corresponding to the communication identifier; if first communication configuration information sent by the first server is received through the second communication interface, generating first communication configuration parameters based on the first communication configuration information; wherein the first communication configuration information is current communication configuration information of the first server; sending the first communication configuration parameter to the third server through the second communication interface; the first communication configuration parameter is used for the third server to generate prompt information and send the prompt information to a terminal which is in communication connection with the third server.

In a ninth aspect, there is provided a first server, the first server comprising: a third communication interface and a third processor, wherein:

the third processor is used for acquiring communication requirements and setting communication configuration information by adopting a preset rule based on the communication requirements; receiving a second acquisition request sent by a second server through the third communication interface; wherein, the second obtaining request carries a communication identifier; responding to the second acquisition request, acquiring the current communication configuration information of the first server based on the communication identifier, and acquiring first communication configuration information; sending the first communication configuration information to the second server through the third communication interface; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server.

A tenth aspect provides a computer readable storage medium having one or more computer programs stored thereon which, when executed by a processor, implement the steps of the method of the first, second or third aspect.

The information processing method, the information processing device, the server and the computer storage medium provided by the embodiment of the invention receive a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Drawings

Fig. 1 is a schematic flowchart of an information processing method according to an embodiment of the present invention;

FIG. 2 is a flow chart illustrating another information processing method according to an embodiment of the present invention;

FIG. 3 is a flowchart illustrating another information processing method according to an embodiment of the present invention;

fig. 4 is a flowchart illustrating an information processing method according to another embodiment of the present invention;

FIG. 5 is a flow chart illustrating another information processing method according to another embodiment of the present invention;

FIG. 6 is a schematic diagram illustrating interaction between servers according to an embodiment of the present invention;

FIG. 7 is a schematic diagram of a real-time environment to which embodiments of the present invention relate;

FIG. 8 is a diagram illustrating an information processing apparatus according to an embodiment of the present invention;

FIG. 9 is a schematic diagram of another information processing apparatus according to an embodiment of the present invention;

FIG. 10 is a diagram illustrating an exemplary configuration of another information processing apparatus according to an embodiment of the present invention;

fig. 11 is a schematic structural diagram of a third server according to an embodiment of the present invention;

fig. 12 is a schematic structural diagram of a second server according to an embodiment of the present invention;

fig. 13 is a schematic structural diagram of a first server according to an embodiment of the present invention.

Detailed Description

The technical solution in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention.

An embodiment of the present invention provides an information processing method, which is shown in fig. 1 and includes the following steps:

step 101, receiving a communication establishment request for accessing a communication connection sent by a terminal.

Wherein, the communication establishing request carries the communication identifier.

In other embodiments of the present invention, the step 101 of receiving the communication establishment request sent by the terminal for accessing the communication connection may be implemented by a third server; the third server may be a server of an operator providing communication services, for example, a server of an operator in china mobile, china unicom, or china telecom; the communication identifier can be a telephone number dialed by a user, and the telephone number can be a switchboard number of a corresponding enterprise; the communication establishment request may be generated by the user dialing a corresponding number.

And 102, responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier.

The first communication configuration parameter is the current communication configuration information of the first server corresponding to the communication identifier.

In other embodiments of the present invention, step 102, in response to the communication establishment request, obtaining the first communication configuration parameter corresponding to the communication identifier based on the communication identifier may be implemented by a third server; the first communication configuration parameter is the latest communication configuration parameter of the enterprise at present corresponding to the switchboard number dialed by the user. The communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme.

And 103, generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal.

Wherein the terminal has a communication connection with the third server.

In other embodiments of the present invention, step 103 may be implemented by a third server, for generating and sending the first prompt information to the terminal based on the first communication configuration parameter; the first prompt message is generated according to the first communication configuration parameter corresponding to the communication identifier after the server of the operator providing the communication service receives the communication establishment request, and is used for instructing the user to perform subsequent operations.

The information processing method provided by the embodiment of the invention receives a communication establishment request which is sent by a terminal and used for accessing communication connection; the communication establishment request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing method, including:

step 201, receiving a first obtaining request sent by a third server.

The first obtaining request carries a communication identifier.

In other embodiments of the present invention, the step 201 of receiving the first obtaining request sent by the third server may be implemented by the second server; the second server may be a communication platform, such as a Public Switched Telephone Network (PSTN) communication platform. The first acquisition request is generated after the third server receives a communication establishment request sent by the terminal.

Step 202, responding to the first obtaining request, generating a second obtaining request for obtaining the first communication configuration information based on the communication identifier, and sending the second obtaining request to the first server corresponding to the communication identifier.

Step 202, in response to the first obtaining request, generating a second obtaining request for obtaining the first communication configuration information based on the communication identifier, and sending the second obtaining request to the first server corresponding to the communication identifier, where the second obtaining request may be implemented by a second server; the second acquisition request carries the communication identifier.

Step 203, if the first communication configuration information sent by the first server is received, generating a first communication configuration parameter based on the first communication configuration information.

The first communication configuration information is current communication configuration information of the first server.

In other embodiments of the present invention, if the first communication configuration information sent by the first server is received in step 203, generating the first communication configuration parameter based on the first communication configuration information may be implemented by the second server; the first communication configuration information includes a first communication configuration parameter and a customer service list.

And step 204, sending the first communication configuration parameters to a third server.

The first communication configuration parameter is used for the third server to generate prompt information and send the prompt information to a terminal in communication connection with the third server.

In other embodiments of the present invention, the step 204 of sending the first communication configuration parameter to the third server may be implemented by the second server; the first communication configuration parameter may be used to influence the communication establishment request, generate the subsequent operation flow and the specific operation method.

It should be noted that, for the explanation of the same or related steps in this embodiment as in other embodiments, reference may be made to the description in other embodiments, and details are not described here again.

The information processing method provided by the embodiment of the invention receives a first acquisition request sent by a third server; the first acquisition request carries a communication identifier; responding to the first acquisition request, generating a second acquisition request for acquiring the first communication configuration information based on the communication identifier, and sending the second acquisition request to a first server corresponding to the communication identifier; if first communication configuration information sent by a first server is received, generating first communication configuration parameters based on the first communication configuration information; the first communication configuration information is current communication configuration information of the first server; the first communication configuration parameters are sent to the third server, so that the server corresponding to the communication platform can obtain the latest communication configuration information of the enterprise from the enterprise in real time through the server corresponding to the communication platform after receiving the obtaining request sent by the operator; the enterprise can directly update the communication configuration information when needing to update, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

step 301, acquiring a communication requirement, and setting communication configuration information by adopting a preset coding method based on the communication requirement.

Step 301, acquiring a communication requirement, and setting communication configuration information by using a preset rule based on the communication requirement, wherein the communication configuration information can be implemented by a first server; the first server may be the own server of each enterprise. The preset encoding method may be a method for setting communication configuration information, and may be, for example, an encoding language and an encoding function corresponding to the encoding language.

Step 302, receiving a second obtaining request sent by a second server.

The second obtaining request carries a communication identifier.

In other embodiments of the present invention, the step 302 of receiving the second obtaining request sent by the second server may be implemented by the first server.

Step 303, in response to the second obtaining request, obtaining the current communication configuration information of the first server based on the communication identifier to obtain the first communication configuration information.

Step 303, in response to the second obtaining request, obtaining the current communication configuration information of the first server based on the communication identifier, where the obtaining of the first communication configuration information may be implemented by the first server; of course, after receiving the second acquisition request sent by the second server, the first server may not respond to the second acquisition request, and may not send the first communication configuration information to the second server.

Step 304, sending the first communication configuration information to a second server.

The first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to the third server.

In other embodiments of the present invention, the step 304 of sending the first communication configuration information to the second server may be implemented by the first server; after receiving the first communication configuration information, the third server may generate first prompt information according to the first communication configuration information and send the first prompt information to the terminal.

The information processing method provided by the embodiment of the invention adopts a preset coding method to set communication configuration information based on the acquired communication requirement, receives a second acquisition request sent by a second server, wherein the second acquisition request carries a communication identifier, responds to the second acquisition request, acquires the current communication configuration information of the first server based on the communication identifier to obtain first communication configuration information, and then sends the first communication configuration information to the second server; therefore, the enterprise can set communication configuration information according to the requirement of the enterprise, and can acquire the latest communication configuration information of the enterprise from the enterprise in real time through the server corresponding to the communication platform after receiving the dialing request of the user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing method, which is shown in fig. 2 and includes the following steps:

step 401, the third server receives a communication establishment request for accessing a communication connection sent by the terminal.

The communication establishment request carries a communication identifier.

Step 402, the third server responds to the communication establishment request and generates a first acquisition request for acquiring the first communication configuration parameter.

The first communication configuration parameter may also be an Interactive Voice Response (IVR) parameter currently corresponding to the enterprise.

It should be noted that, when the operator acquires the latest configuration information from the PSTN platform, the configuration information may be obtained by a POST method. At this time, when the operator acquires the first communication configuration parameter from the PSTN platform, the parameter carried in the first acquisition request may be as shown in table 1:

parameter name	Require that	Remarks for note
			appId	Must choose	Enterprise identification
caller	Must choose	Calling number
			syncId	Must choose	Calling party of unique mark
corpId	Must choose	Enterprise telephone number (11 bit mobile phone or fixed phone number, with 0086 front the number, such as 008613631686024, fixed phone, such as 008675586013388)

TABLE 1

Step 403, the third server sends the first obtaining request to the second server.

The first obtaining request carries a communication identifier.

After receiving the first acquisition request sent by the third server, the second server may determine from which server the current communication configuration parameters of the enterprise should be acquired according to the parameters carried in the first acquisition request.

Step 404, the second server receives the first obtaining request sent by the third server.

The third server (i.e. the operator) interacts with the second server (i.e. the PSTN platform), and the obtaining of the first communication configuration information from the PSTN platform can be performed through an interface provided by the PSTN platform; that is, the interaction in step 403 and step 404 can be implemented through an interface provided by the PSTN platform.

Step 405, the second server responds to the first obtaining request, generates a second obtaining request for obtaining the first communication configuration information based on the communication identifier, and sends the second obtaining request to the first server corresponding to the communication identifier.

Step 406, the first server receives a second obtaining request sent by the second server.

The second obtaining request carries a communication identifier.

Step 407, the first server responds to the second obtaining request, and obtains the current communication configuration information of the first server based on the communication identifier, so as to obtain the first communication configuration information.

Step 408, the first server sends the first communication configuration information to the second server.

The interaction between the second server (namely, the PSTN platform) and the first server (and the enterprise) and the acquisition of the first communication configuration information from the enterprise can be performed through an interface provided by the enterprise; that is, the interaction in step 405 and 408 can be implemented through an interface provided by the enterprise.

Step 409, if the first communication configuration information sent by the first server is received, the second server generates a first communication configuration parameter based on the first communication configuration information.

And step 410, the second server sends the first communication configuration parameter to the third server.

The first communication configuration parameter returned by the PSTN platform to the operator may be as shown in table 2:

TABLE 2

Step 411, the third server receives the first communication configuration parameter sent by the second server.

And step 412, the third server generates first prompt information based on the first communication configuration parameter and sends the first prompt information to the terminal.

Wherein the terminal has a communication connection with the third server.

In other embodiments of the present invention, as shown in FIG. 3, step 413 and 416 may also be performed after step 405;

step 413, if the first communication configuration information sent by the first server is not received, the second server obtains the second communication configuration information.

The second communication configuration information is sent to the second server by the first server in advance.

And 414, the second server generates a second communication configuration parameter based on the second communication configuration information and sends the second communication configuration parameter to the third server.

And 415, the third server receives the second communication configuration parameter sent by the second server.

Wherein the second communication configuration parameters are stored in the second server.

And step 416, the third server generates second prompt information based on the second communication configuration parameter and sends the second prompt information to the terminal.

The information processing method provided by the embodiment of the invention receives a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when needing to update, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing method, which is shown in fig. 4 and includes the following steps:

step 501, a first server receives a communication requirement for providing a communication connection.

Step 502, the first server sets a response sequence and response operation for the key by using a preset rule based on the communication requirement, and obtains first communication configuration information.

It should be noted that, an enterprise may set its own communication configuration parameters according to its own needs, and may synchronize the set communication configuration parameters to an operator through a PSTN platform; the enterprise synchronizes the communication configuration parameters of the enterprise to the PSTN platform and can realize the communication configuration parameters through a POST method. At this time, the communication configuration parameters (second communication configuration parameters) synchronized by the enterprise to the PSTN platform may be as shown in table 3:

TABLE 3

Moreover, enterprises can adopt an attribute structure to inform operators how to operate specifically aiming at different numbers; wherein the attribute structure may include variables as shown in table 4:

TABLE 4

Step 503, the third server receives a communication establishment request for accessing the communication connection sent by the terminal.

Step 504, the third server responds to the communication establishment request, and generates a first obtaining request for obtaining the first communication configuration parameter.

And 505, the third server sends the first acquisition request to the second server.

The first acquisition request carries a communication identifier.

Step 506, the second server receives the first obtaining request sent by the third server.

In step 507, the second server responds to the first obtaining request, generates a second obtaining request for obtaining the first communication configuration information based on the communication identifier, and sends the second obtaining request to the first server corresponding to the communication identifier.

Step 508, the first server receives a second obtaining request sent by the second server.

The second obtaining request carries a communication identifier.

In step 509, the first server responds to the second obtaining request, and obtains the current communication configuration information of the first server based on the communication identifier, so as to obtain the first communication configuration information.

Step 510, the first server sends the first communication configuration information to the second server.

Step 511, if the first communication configuration information sent by the first server is received, the second server generates the first communication configuration parameters based on the first communication configuration information.

And step 512, the second server sends the first communication configuration parameter to the third server.

And 513, the third server receives the first communication configuration parameter sent by the second server.

And 514, the third server generates first prompt information based on the first communication configuration parameter and sends the first prompt information to the terminal.

Wherein the terminal has a communication connection with the third server.

In other embodiments of the present invention, as shown in FIG. 5, step 507 may be followed by step 515-518;

step 515, if the first communication configuration information sent by the first server is not received, the second server obtains the second communication configuration information.

If the PSTN platform does not receive the current and latest communication configuration information sent by the enterprise, the PSTN platform may obtain the previous communication configuration information of the enterprise from the local (i.e. the current previous time) and send the previous communication configuration information of the enterprise to the operator.

And 516, the second server generates a second communication configuration parameter based on the second communication configuration information and sends the second communication configuration parameter to the third server.

And 517, the third server receives the second communication configuration parameter sent by the second server.

And 518, the third server generates second prompt information based on the second communication configuration parameters and sends the second prompt information to the terminal.

It is noted that step 519 may be executed after step 514 and step 518;

and step 519, the third server receives the key operation sent by the terminal.

The key operation is generated after the user dials the switchboard and acquires the prompt information and presses the corresponding number according to the requirement of the user.

And step 520, the third server responds to the key operation and analyzes the first communication configuration parameters to obtain a current customer service list of the second server.

And step 521, the third server determines the number of the target customer service according to a preset rule based on the current customer service list and sends the number to the terminal.

After obtaining the latest communication configuration parameters and the current customer service list of the enterprise, the operator can perform corresponding response according to different key operations of the user, and can also perform calling of the designated customer service number or call in turn of the customer service list.

The enterprise sets communication configuration parameters by using Extensible Markup Language (XML) according to the requirements of the enterprise. One method for configuring parameters may be as follows:

<xml version="1.0" encoding="utf-8"

>

<menu name="main_menu"

transfer="id:2F2504DF-4F89-11D3-9A0C-0305E82C3301"

callshortno=“id:2F2504DF-4F89-11D3-9A0C-0305E82C3301”

greet-long="id:3F2504E0-4F89-11D3-9A0C-0305E82C3301"

greet-short="url:http://pstn.avc.qcloud.com/main/welcome_short.wav"

invalid-sound="url:http://pstn.avc.qcloud.com/main/ivr-that_was_an_invalid_entry.wav"

offwork-day="Sat#Sun"

offwork-sound="url:http://pstn.avc.qcloud.com/main/ivr-offwork.wav"

exit-sound="tts:good bye"

tts-voice="male"

timeout="10000"

inter-digit-timeout="2000"

max-failures="3"

max-timeouts="3"

digit-len="5">

</menu>

<menu name="sub_second_menu"

greet-long="id:3F2504E1-4F89-11D4-9A0C-0305E82C3301"

greet-short="url:http://pstn.avc.qcloud.com/second/welcome_short.wav" invalid-sound="url:http://pstn.avc.qcloud.com/second/ivr-that_was_an_invalid_entry.wav"

exit-sound="tts:thanks good bye"

timeout="15000"

max-failures="3"

max-timeouts="3">

</menu>

</include>

the Menu execution unit configuration comprises:

menu: the configuration under menu is only effective for one execution unit, and different key response events and ring settings can be configured in the unit.

Menu name: the execution unit with the name as main must exist for the name of the execution unit, and the main execution unit is analyzed each time, and jumps to the rest units according to the key setting below the main.

Menu transfer: if there is transfer attribute in menu, it indicates that the access number is only transfer, if the user calls the access number, it directly turns to call transfer according to the customer service list, and does not receive the key.

Menu callshorno: if the menu has callshortno attribute, the access number is only the transfer extension number, if the user calls the access number, the user directly receives the key as the extension number for processing, and the user key cannot be used for responding to other operations.

tts: setting voice type, tts is voice broadcast for indicating that the voice is tts

id: voice type setting, representing a unique marking of a voice file on a communication platform

url: voice type setting, URL address representing voice file

menu green-long: when user calls in, the voice played by platform

menu green-short: playing speech without pressing key by user

menu invalid-sound: user presses wrong key to play ring

menu shortno-error-sound: the callshortrono takes effect when being set in menu, and when the callshortrono mode is entered, voice is played when the extension number does not exist

menu of work-day: non-working hours, Mon, Tue, Wed, Thu, Fri, Sat, Sun are connected in #)

menu of word-sound: non-working day prompting music

menu tts-voice: tts Voice type male, female

menu timeout: the user enters the menu and does not press the key for the overtime time

menu inter-digit-timeout: the user enters the menu as the maximum interval (millisecond) of two key presses, if the user dials the extension number 1001, if the user dials 10, wait for 2 seconds, then press 01, and at this time, the number received by the system is 10, an error is prompted

menu max-failurs: tolerant of user key press error times

menu shortno-max-failurs, taking effect when setting callshortno, and giving maximum number of times of error of pressing extension key for user

menu max-timeouts: i.e. maximum number of timeouts

menu digit-len: number of extension numbers of user in callshortno

And (3) configuring an Action event:

and (4) Action: responding to event names

Digits: the action event is executed in response to an event key, i.e. pressing the key

Param: responding to event parameters

action sub second menu: sub second menu execution unit

action transfer: performing a transfer customer service operation

action callshort no: receiving the user's key, and using the key as extension number to call the extension number

action menu-top: go back to the previous menu

Of course, the embodiment of the present invention only exemplifies that XML may be used to set the communication configuration parameters, and of course, other languages and methods capable of implementing setting of the communication configuration parameters may also be used. The information processing method in the embodiment of the invention can be realized through an http interface based on a linux environment.

The information processing method provided by the embodiment of the invention receives a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

step 601, the first server receives a communication requirement for providing a communication connection.

Step 602, the first server sets a response sequence and response operation for the key by using a preset rule based on the communication requirement, and obtains communication configuration information.

The communication configuration information may be first communication configuration information or second communication configuration information; after the enterprise sets the second communication configuration information each time, the enterprise may synchronize the second communication configuration information to the PSTN platform, and then the PSTN platform may synchronize the second communication configuration information to the operator.

Step 603, the first server sends its own data message to the second server.

The information of the document itself may be a document such as an enterprise license of the enterprise.

Step 604, the second server receives the data information of itself sent by the first server.

Step 605, if the data information meets the predetermined condition, the second server sends the communication identifier set to the first server.

After the PSTN platform audits the enterprise business license and other data submitted by the enterprise, if the audit is passed, the PSTN platform can apply for the switchboard number, and the corresponding switchboard number can be used after the corresponding switchboard number is put on record.

And step 606, the first server receives the communication identifier set sent by the second server, and selects the communication identifier from the communication identifier set.

Step 607, the first server sends the communication identifier to the second server.

And step 608, the second server receives the communication identifier sent by the first server.

Step 609, the communication identifier is stored according to the corresponding relation between the second server communication identifier and the first server identifier, and is sent to the third server.

Step 610, the first server receives a communication requirement for providing a communication connection.

For example, the third server is a telecommunication operator, the second server is a PSTN platform, and the first server is an enterprise, as shown in fig. 6, after the user dials the telephone exchange number, the telecommunication operator may receive a dialing request of the user, and then the telecommunication operator may obtain the latest configuration information of the enterprise from the enterprise through the PSTN platform; the enterprise can send the latest configuration information of the enterprise to the PSTN platform, and then the PSTN platform sends the latest configuration information to the telecom operator; the telecommunication operator can transfer the latest configuration information to the user to the corresponding customer service according to the specific key operation of the user, and then the user can realize the communication with the corresponding customer service.

Furthermore, the information processing method provided in the embodiment of the present invention may be applied to an implementation environment shown in fig. 7, where the implementation environment includes: the system comprises a user A, a first server B for providing the latest configuration, a second server C for pulling the latest configuration and a third server D for interacting with the user; after receiving the request of the user A, the third server D can acquire the latest configuration information of the enterprise from the first server B through the second server C; the first server B may also send its latest configuration information to the second server C, which then sends the latest configuration information to the third server D.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing apparatus 7, which can be applied to an information processing method provided in the embodiments corresponding to fig. 1 to 5, and as shown in fig. 8, the apparatus includes: a first receiving unit 71, a first obtaining unit 72 and a first processing unit 73, wherein:

a first receiving unit 71, configured to receive a communication establishment request sent by the terminal for accessing the communication connection.

A first obtaining unit 72, configured to, in response to the communication establishment request, obtain a first communication configuration parameter corresponding to the communication identifier based on the communication identifier.

The first communication configuration parameter is current communication configuration information of the first server corresponding to the communication identifier.

And the first processing unit 73 is configured to generate first prompt information based on the first communication configuration parameter, and send the first prompt information to the terminal.

Wherein the terminal has a communication connection with the third server.

In other embodiments, the first obtaining unit includes: the device comprises a generating module, a sending module and a first receiving module, wherein:

and the generating module is used for responding to the communication establishing request and generating a first obtaining request for obtaining the first communication configuration parameters.

And the sending module is used for sending the first acquisition request to the second server.

The first obtaining request carries a communication identifier.

And the first receiving module is used for receiving the first communication configuration parameters sent by the second server.

And the first communication configuration parameter is acquired from the first server based on the communication identifier after the second server receives the first acquisition request.

Further, the apparatus further comprises: a second processing unit, wherein:

the first receiving unit is further configured to receive a second communication configuration parameter sent by the second server if the first communication configuration parameter sent by the second server is not received.

And the second processing unit is used for generating second prompt information based on the second communication configuration parameters and sending the second prompt information to the terminal.

In other embodiments of the present invention, the apparatus further comprises: an analysis unit and a determination unit, wherein:

the first receiving unit is also used for receiving the key operation sent by the terminal.

And the analysis unit is used for responding to the key operation and analyzing the first communication configuration parameters to obtain a current customer service list of the second server.

And the determining unit is used for determining the identifier of the target customer service according to a preset rule based on the current customer service list and sending a response instruction to the target customer service corresponding to the identifier of the target customer service.

It should be noted that, in the embodiment, the interaction process between each unit and each module may refer to the interaction process in the information processing method provided in the embodiments corresponding to fig. 1 to 5, and details are not described here.

An information processing apparatus according to an embodiment of the present invention receives a communication establishment request for accessing a communication connection, the request being sent by a terminal; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing apparatus 8, which can be applied to an information processing method provided in the embodiments corresponding to fig. 2 to 5, and as shown in fig. 9, the apparatus includes: a second receiving unit 81, a second obtaining unit 82, a generating unit 83, and a first sending unit 84, wherein:

a second receiving unit 81, configured to receive a first obtaining request sent by a third server;

the first acquisition request carries a communication identifier;

a second obtaining unit 82, configured to, in response to the first obtaining request, generate a second obtaining request for obtaining the first communication configuration information based on the communication identifier, and send the second obtaining request to the first server corresponding to the communication identifier;

a generating unit 83, configured to generate a first communication configuration parameter based on first communication configuration information sent by the first server if the first communication configuration information is received;

the first communication configuration information is current communication configuration information of the first server;

a first sending unit 84, configured to send the first communication configuration parameter to the third server;

In other embodiments, the apparatus further comprises: a third processing unit, wherein:

the second obtaining unit is further used for obtaining second communication configuration information if the first communication configuration information sent by the first server is not received;

the second communication configuration information is sent to the second server by the first server in advance;

the third processing unit is used for generating a second communication configuration parameter based on the second communication configuration information and sending the second communication configuration parameter to a third server;

and the second communication configuration parameters are used for the third server to generate second prompt information and send the second prompt information to the terminal.

In other embodiments, the second receiving unit is further configured to receive the data information of the second server sent by the first server;

the first sending unit is also used for sending the communication identifier set to the first server if the data information meets the preset condition;

and the third processing unit is further used for receiving the communication identifier sent by the first server and sending the communication identifier and the identifier of the first server to the third server.

It should be noted that in this embodiment, the interaction process between each unit and each module may refer to the interaction process in the information processing method provided in the embodiments corresponding to fig. 2 to 5, and details are not described here.

Based on the foregoing embodiments, an embodiment of the present invention provides an information processing apparatus 9, which can be applied to an information processing method provided in an embodiment corresponding to fig. 2 to 5, and as shown in fig. 10, the apparatus includes: a third acquiring unit 91, a third receiving unit 92 and a second transmitting unit 93, wherein:

a third obtaining unit 91, configured to obtain a communication requirement, and set communication configuration information based on the communication requirement by using a preset rule;

a third receiving unit 92, configured to receive a second obtaining request sent by a second server;

the second acquisition request carries a communication identifier;

the third obtaining unit 91 is further configured to, in response to the second obtaining request, obtain the current communication configuration information of the first server based on the communication identifier, and obtain the first communication configuration information;

a second sending unit 93, configured to send the first communication configuration information to the second server;

Further, the third acquisition unit includes: a second receiving module and a processing module, wherein:

a second receiving module for receiving a communication requirement for providing a communication connection;

and the processing module is used for setting a response sequence and response operation aiming at the keys by adopting a preset rule based on the communication requirement to obtain first communication configuration information.

It should be noted that in this embodiment, the interaction process between each unit and each module may refer to the interaction process in the information processing method provided in the embodiments corresponding to fig. 2 to 5, and details are not described here again.

Based on the foregoing embodiment, an embodiment of the present invention provides a third server 10, which is shown in fig. 11 and includes: a first communication interface 1001, a first processor 1002 and a first memory 1003, the first processor 1002 residing in a first processing component 1004, the first memory 1003 having stored therein program code implementing the processor's execution steps, wherein:

a first communication interface 1001 for receiving a communication establishment request for accessing a communication connection sent by a terminal;

wherein, the communication establishing request carries a communication identifier;

the first processor 1002, configured to respond to the communication establishment request, and obtain a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameters and sending the first prompt information to the terminal; wherein the terminal has a communication connection with the third server.

In other embodiments of the present invention, the first processor 1002 is further configured to generate, in response to the communication establishment request, a first obtaining request for obtaining the first communication configuration parameter;

a first communication interface 1001, configured to send a first acquisition request to a second server; the first acquisition request carries a communication identifier;

the first communication interface 1001 is further configured to receive a first communication configuration parameter sent by the second server; and the first communication configuration parameters are acquired from the first server based on the communication identifier after the second server receives the first acquisition request.

Further, the first communication interface 1001 is further configured to receive a second communication configuration parameter sent by the second server if the first communication configuration parameter sent by the second server is not received;

wherein the second communication configuration parameters are stored in the second server;

the first processor 1002 is further configured to generate a second prompt message based on the second communication configuration parameter, and send the second prompt message to the terminal.

Further, the first communication interface 1001 is further configured to receive a key operation sent by the terminal;

the first processor 1002 is further configured to perform the following steps:

responding to key operation, and analyzing the first communication configuration parameters to obtain a current customer service list of the second server;

and based on the current customer service list, determining the identifier of the target customer service according to a preset rule and sending a response instruction to the target customer service corresponding to the identifier of the target customer service.

It should be noted that, in the embodiment, the interaction process between the devices may refer to the interaction process in the information processing method provided in the embodiments corresponding to fig. 1 to 5, and details are not described here.

The third server provided by the embodiment of the present invention receives a communication establishment request for accessing a communication connection, which is sent by a terminal; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiment, an embodiment of the present invention provides a second server 11, which is shown in fig. 12 and includes: a second communication interface 1101, a second processor 1102 and a second memory 1103, the second processor 1102 being present in the second processing component 1104, the second memory 1103 having stored therein program code implementing the execution steps of the processor, wherein:

a second communication interface 1101, configured to receive a first acquisition request sent by a third server;

the first acquisition request carries a communication identifier;

the second processor 1102 is configured to generate, in response to the first acquisition request, a second acquisition request for acquiring the first communication configuration information based on the communication identifier, and send the second acquisition request to the first server corresponding to the communication identifier; if first communication configuration information sent by a first server is received through a second communication interface 1101, generating first communication configuration parameters based on the first communication configuration information; the first communication configuration information is current communication configuration information of the first server;

the second communication interface 1101 is further configured to send the first communication configuration parameter to a third server;

Further, the second processor 1102 is further configured to perform the following steps:

if the first communication configuration information sent by the first server is not received, acquiring second communication configuration information;

generating a second communication configuration parameter based on the second communication configuration information, and sending the second communication configuration parameter to a third server;

Further, the second communication interface 1101 is further configured to receive the data information of the first server;

the second processor 1102 is further configured to send the communication identifier set to the first server if the data information meets a preset condition;

the second communication interface 1101 is further configured to receive the communication identifier sent by the first server, and send the communication identifier and the identifier of the first server to the third server.

It should be noted that, in the embodiment, the interaction process between the devices may refer to the interaction process in the information processing method provided in the embodiments corresponding to fig. 2 to 5, and details are not described here.

The second server provided by the embodiment of the invention receives a communication establishment request which is sent by a terminal and used for accessing communication connection; the communication establishment request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiment, an embodiment of the present invention provides a first server 12, which is shown in fig. 13 and includes: a third communication interface 1201, a third processor 1202 and a third memory 1203, the third processor 1202 being present in the third processing component 1204, the third memory 1203 storing therein a program code implementing execution steps of the processor, wherein:

the third processor 1202 is configured to obtain a communication requirement, and set communication configuration information based on the communication requirement by using a preset rule;

a third communication interface 1201, configured to receive a second acquisition request sent by a second server; the second acquisition request carries a communication identifier;

the third processor 1202 is further configured to respond to the second obtaining request, obtain the current communication configuration information of the first server based on the communication identifier, and obtain the first communication configuration information;

the third communication interface 1201 is further configured to send the first communication configuration information to the second server;

The third processor 1202 is further specifically configured to perform the following steps:

receiving a communication demand for providing a communication connection;

and setting a response sequence and response operation aiming at the keys by adopting a preset rule based on the communication requirement to obtain first communication configuration information.

The first server provided by the embodiment of the invention receives a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; responding to the communication establishment request, and acquiring a first communication configuration parameter corresponding to the communication identifier based on the communication identifier; the first communication configuration parameter is current communication configuration information of a first server corresponding to the communication identifier; generating first prompt information based on the first communication configuration parameter and sending the first prompt information to the terminal, so that an operator can acquire the latest communication configuration information of an enterprise from the enterprise in real time through a server corresponding to a communication platform after receiving a dialing request of a user; the enterprise can directly update the communication configuration information when the enterprise wants to update the communication configuration information, the response of the operator to the dialing request of the user is carried out according to the latest communication configuration information of the enterprise, the problem that the enterprise cannot update the communication configuration information in real time in the existing switchboard scheme is solved, the dialing request of the user can be responded according to the latest communication configuration information of the enterprise in real time, and the technical difficulty is reduced.

Based on the foregoing embodiments, an embodiment of the present invention provides a computer-readable storage medium, in which one or more computer programs are stored, and the computer programs, when executed by a processor, implement the steps of the information processing method provided in the embodiment corresponding to fig. 1 to 3.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of a hardware embodiment, a software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.

The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention.

Claims

1. An information processing method applied to a third server, the method comprising:

receiving a communication establishment request sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

responding to the communication establishment request, and generating a first acquisition request for acquiring first communication configuration parameters;

sending the first acquisition request to a second server; wherein, the first obtaining request carries the communication identifier;

receiving the first communication configuration parameters sent by the second server; the first communication configuration parameter is acquired from the first server based on the communication identifier after the second server receives the first acquisition request; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first server is a server corresponding to the enterprise;

2. The method of claim 1, further comprising:

if the first communication configuration parameters sent by the second server are not received, receiving second communication configuration parameters sent by the second server; wherein the second communication configuration parameters are stored in the second server;

and generating second prompt information based on the second communication configuration parameters and sending the second prompt information to the terminal.

3. The method of claim 1, wherein after generating and sending the first prompt to the terminal based on the first communication configuration parameter, the method further comprises:

receiving key operation sent by the terminal;

responding to the key operation, and analyzing the first communication configuration parameter to obtain a current customer service list of the first server;

4. An information processing method applied to a second server, the method comprising:

receiving a first acquisition request sent by a third server; wherein, the first obtaining request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

if first communication configuration information sent by the first server is received, generating first communication configuration parameters based on the first communication configuration information; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first server is a server corresponding to the enterprise;

5. The method of claim 4, further comprising:

if the first communication configuration information sent by the first server is not received, second communication configuration information is obtained; wherein the second communication configuration information is sent to the second server by the first server in advance;

generating a second communication configuration parameter based on the second communication configuration information, and sending the second communication configuration parameter to the third server; and the second communication configuration parameter is used for the third server to generate second prompt information and send the second prompt information to the terminal.

6. The method of claim 4, wherein before receiving the first obtaining request sent by the third server, the method further comprises:

receiving self data information sent by the first server;

if the data information meets the preset condition, sending a communication identifier set to the first server; the preset condition represents the condition for the second server to check the data information;

and receiving the communication identifier sent by the first server, and sending the communication identifier and the identifier of the first server to the third server.

7. An information processing method applied to a first server, the method comprising:

acquiring a communication demand, and setting communication configuration information by adopting a preset coding method based on the communication demand;

receiving a second acquisition request sent by a second server; wherein, the second obtaining request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

sending the first communication configuration information to the second server; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; and the third server is used for generating prompt information according to the first communication configuration parameters and sending the prompt information to the terminal.

8. An information processing apparatus, applied to a third server, the apparatus comprising: the device comprises a first receiving unit, a first acquiring unit and a first processing unit, wherein:

the first receiving unit is used for receiving a communication establishment request which is sent by a terminal and used for accessing communication connection; wherein, the communication establishing request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

the first acquisition unit includes: the device comprises a generating module, a sending module and a first receiving module, wherein: the generating module is used for responding to the communication establishing request and generating a first obtaining request for obtaining a first communication configuration parameter; the sending module is used for sending the first acquisition request to a second server; the first acquisition request carries a communication identifier; the first receiving module is used for receiving a first communication configuration parameter sent by a second server; the first communication configuration parameter is acquired from the first server based on the communication identifier after the second server receives the first acquisition request; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first server is a server corresponding to the enterprise;

9. An information processing apparatus, applied to a second server, the apparatus comprising: a second receiving unit, a second obtaining unit, a generating unit and a first sending unit, wherein:

the second receiving unit is used for receiving a first acquisition request sent by a third server; wherein, the first obtaining request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

the second acquisition unit is used for responding to the first acquisition request, generating a second acquisition request for acquiring first communication configuration information based on the communication identifier and sending the second acquisition request to the first server corresponding to the communication identifier;

the generating unit is used for generating a first communication configuration parameter based on first communication configuration information if the first communication configuration information sent by the first server is received; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first communication configuration parameters are generated by the second server according to the first communication configuration information sent by the first server and are sent to the third server; the first server is a server corresponding to the enterprise;

10. An information processing apparatus applied to a first server, the apparatus comprising: a third acquiring unit, a third receiving unit and a second sending unit, wherein:

the third receiving unit is configured to receive a second acquisition request sent by a second server; wherein, the second obtaining request carries a communication identifier; the communication identification is a switchboard number dialed by a user;

the third obtaining unit is further configured to obtain, in response to the second obtaining request, current communication configuration information of the first server based on the communication identifier, so as to obtain first communication configuration information;

the second sending unit is configured to send the first communication configuration information to the second server; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; and the third server is used for generating prompt information according to the first communication configuration parameters and sending the prompt information to the terminal.

11. A third server, the third server comprising: a first communication interface and a first processor, wherein:

the first processor is used for receiving a communication establishment request sent by a terminal and used for accessing communication connection through the first communication interface; wherein, the communication establishing request carries a communication identifier; the communication identification is a switchboard number dialed by a user; responding to the communication establishment request, and generating a first acquisition request for acquiring first communication configuration parameters; sending the first acquisition request to a second server; wherein, the first obtaining request carries the communication identifier; receiving the first communication configuration parameters sent by the second server; the first communication configuration parameter is acquired from the first server based on the communication identifier after the second server receives the first acquisition request; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first server is a server corresponding to the enterprise;

12. A second server, characterized in that the second server comprises: a second communication interface and a second processor, wherein:

the second processor is configured to receive, through the second communication interface, a first acquisition request sent by a third server; the first acquisition request carries a communication identifier; the communication identification is a switchboard number dialed by a user; responding to the first acquisition request, generating a second acquisition request for acquiring first communication configuration information based on the communication identifier, and sending the second acquisition request to a first server corresponding to the communication identifier; if first communication configuration information sent by the first server is received through the second communication interface, generating first communication configuration parameters based on the first communication configuration information; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; the first communication configuration parameters are generated by the second server according to the first communication configuration information sent by the first server and are sent to the third server; the first server is a server corresponding to the enterprise; sending the first communication configuration parameter to the third server through the second communication interface; the first communication configuration parameter is used for the third server to generate prompt information and send the prompt information to a terminal which is in communication connection with the third server.

13. A first server, wherein the first server comprises: a third communication interface and a third processor, wherein:

the third processor is used for acquiring communication requirements and setting communication configuration information by adopting a preset rule based on the communication requirements; receiving a second acquisition request sent by a second server through the third communication interface; wherein, the second obtaining request carries a communication identifier; the communication identification is a switchboard number dialed by a user; responding to the second acquisition request, acquiring the current communication configuration information of the first server based on the communication identifier, and acquiring first communication configuration information; sending the first communication configuration information to the second server through the third communication interface; the first communication configuration information is used for the second server to generate a first communication configuration parameter and send the first communication configuration parameter to a third server; the first communication configuration parameter is the latest communication configuration parameter of the enterprise corresponding to the switchboard number; the communication configuration parameters are used for responding to the switchboard number to generate a corresponding response scheme; and the third server is used for generating prompt information according to the first communication configuration parameters and sending the prompt information to the terminal.

14. A computer-readable storage medium, in which one or more computer programs are stored which, when executed by a processor, implement the steps of the method of any one of claims 1 to 3, 4 to 6 or 7.