CN109377269A - A kind of interactive voice answering IVR automatic matching method - Google Patents
A kind of interactive voice answering IVR automatic matching method Download PDFInfo
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- CN109377269A CN109377269A CN201811141213.0A CN201811141213A CN109377269A CN 109377269 A CN109377269 A CN 109377269A CN 201811141213 A CN201811141213 A CN 201811141213A CN 109377269 A CN109377269 A CN 109377269A
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- 206010039203 Road traffic accident Diseases 0.000 claims description 6
- 238000005516 engineering process Methods 0.000 abstract description 2
- 230000007547 defect Effects 0.000 abstract 1
- 238000004590 computer program Methods 0.000 description 9
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- 230000008569 process Effects 0.000 description 7
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- 230000006870 function Effects 0.000 description 3
- 230000003287 optical effect Effects 0.000 description 3
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- 238000004364 calculation method Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
Interactive voice answering IVR automatic matching method disclosed by the invention, it is related to intelligent sound technical field, by obtaining user coordinates and vehicle coordinate in real time, according to user coordinates, vehicle coordinate and parking lot coordinate, judge the current position of user, obtain the current order status of user, according to the current position of user and order status, determine the current use parking lot scape of user, according to parking lot scape, corresponding IVR navigation is matched for user, improve the customer service efficiency and user satisfaction of shared service class company, solves the low defect of customer service efficiency and user satisfaction of the existing technology.
Description
Technical field
The present invention relates to intelligent sound technical fields, and in particular to a kind of interactive voice answering IVR automatic matching method.
Background technique
Currently, interactive voice answering (Interactive Voice Response, IVR) is stereotyped, to difference
The response of demand user and the user of different urgency levels are completely the same, can not identify the demand of user to meet different users
Demand causes customer service efficiency and user satisfaction lower.
Therefore, customer service efficiency and user satisfaction how are improved, is shared service class company problem to be solved.
Summary of the invention
To solve the deficiencies in the prior art, the embodiment of the invention provides a kind of interactive voice answering IVR Auto-matchings
Method is suitable for shared automobile industry, comprising:
User coordinates and vehicle coordinate are obtained in real time, according to the user coordinates, the vehicle coordinate and parking lot coordinate,
Judge the current position of user；
It obtains the current order status of user and determines that user is current according to the current position of user and the order status
Use parking lot scape；
Parking lot scape is used according to described, matches corresponding IVR navigation for user.
Preferably, the current position of user includes:
In parking lot, outside parking lot and in the car.
Preferably, the order status includes:
In not predetermined, predetermined, pick up the car, has been completed and cancelled.
Preferably, described to include: with parking lot scape
In driving, in temporary parking and in generation traffic accident.
It is had the beneficial effect that caused by interactive voice answering IVR automatic matching method provided in an embodiment of the present invention:
It realizes and improves the customer service of shared service class company according to parking lot scape for the corresponding IVR navigation of user's matching
Efficiency and user satisfaction.
Detailed description of the invention
Fig. 1 is interactive voice answering IVR automatic matching method flow diagram provided in an embodiment of the present invention.
Specific embodiment
Specific introduce is made to the present invention below in conjunction with the drawings and specific embodiments.
Referring to Fig.1, interactive voice answering IVR automatic matching method provided in an embodiment of the present invention is suitable for shared vapour
Garage's industry, comprising:
101, user coordinates and vehicle coordinate are obtained in real time, according to the user coordinates, the vehicle coordinate and parking lot
Coordinate judges the current position of user.
Wherein, if the current coordinate of user is in outside the range of parking lot coordinate, illustrate that user is currently at parking
Outside the venue, on the contrary then illustrate that user is currently in parking lot；If the current coordinate of user is in the range of vehicle coordinate,
Illustrate that user is currently in vehicle.
102, it obtains user's current order status and user is determined according to the current position of user and the order status
Current uses parking lot scape.
Wherein, if user is currently at the coordinate that in vehicle and the vehicle is current and there is variation in real time, illustrate user
It is currently in driving；If the order status that the coordinate of the vehicle whithin a period of time remains unchanged and user is current is to have taken
Vehicle then illustrates that user is currently in temporary parking or occurs in traffic accident, in the vehicle uploaded according further to user
Whether portion's photo and external photo judge user currently in generation traffic accident.
103, parking lot scape is used according to described, matches corresponding IVR navigation for user.
In one example, if it is determined that user it is current be that the state of emergency such as traffic accident occur with parking lot scape, then directly
Connect and switch to artificial customer service and carry out response, if it is determined that user it is current be non-emergent state with parking lot scape, then by speech robot
People makes corresponding response according to the voice that user inputs.
Optionally, the current position of the user includes:
In parking lot, outside parking lot and in the car.
Optionally, the order status includes:
In not predetermined, predetermined, pick up the car, has been completed and cancelled.
Optionally, described to include: with parking lot scape
In driving, in temporary parking and in generation traffic accident.
Interactive voice answering IVR automatic matching method provided in an embodiment of the present invention, by obtaining user coordinates in real time
And vehicle coordinate judges the current position of user according to user coordinates, vehicle coordinate and parking lot coordinate, and it is current to obtain user
Order status, according to the current position of user and order status, determine user it is current use parking lot scape, according to parking lot scape,
Corresponding IVR navigation is matched for user, improves the customer service efficiency and user satisfaction of shared service class company.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, there is no the portion being described in detail in some embodiment
Point, reference can be made to the related descriptions of other embodiments.
It is understood that the correlated characteristic in the above method and device can be referred to mutually.In addition, in above-described embodiment
" first ", " second " etc. be and not represent the superiority and inferiority of each embodiment for distinguishing each embodiment.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
Algorithm and display are not inherently related to any particular computer, virtual system, or other device provided herein.
Various general-purpose systems can also be used together with teachings based herein.As described above, it constructs required by this kind of system
Structure be obvious.In addition, the present invention is also not directed to any particular programming language.It should be understood that can use various
Programming language realizes summary of the invention described herein, and the description done above to language-specific is to disclose this hair
Bright preferred forms.
In addition, memory may include the non-volatile memory in computer-readable medium, random access memory
(RAM) and/or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM), memory includes extremely
A few storage chip.
It should be understood by those skilled in the art that, embodiments herein can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the application
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the application, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
The application is referring to method, the process of equipment (system) and computer program product according to the embodiment of the present application
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
In a typical configuration, calculating equipment includes one or more processors (CPU), input/output interface, net
Network interface and memory.
Memory may include the non-volatile memory in computer-readable medium, random access memory (RAM) and/
Or the forms such as Nonvolatile memory, such as read-only memory (ROM) or flash memory (flash RAM).Memory is computer-readable Jie
The example of matter.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including element
There is also other identical elements in process, method, commodity or equipment.
It will be understood by those skilled in the art that embodiments herein can provide as method, system or computer program product.
Therefore, complete hardware embodiment, complete software embodiment or embodiment combining software and hardware aspects can be used in the application
Form.It is deposited moreover, the application can be used to can be used in the computer that one or more wherein includes computer usable program code
The shape for the computer program product implemented on storage media (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
The above is only embodiments herein, are not intended to limit this application.To those skilled in the art,
Various changes and changes are possible in this application.It is all within the spirit and principles of the present application made by any modification, equivalent replacement,
Improve etc., it should be included within the scope of the claims of this application.
Claims (4)
1. a kind of interactive voice answering IVR automatic matching method is suitable for shared automobile industry, comprising:
User coordinates and vehicle coordinate are obtained in real time, according to the user coordinates, the vehicle coordinate and parking lot coordinate, judgement
The current position of user；
It obtains user's current order status and the current use of user is determined according to the current position of user and the order status
Parking lot scape；
Parking lot scape is used according to described, matches corresponding IVR navigation for user.
2. the method according to claim 1, wherein the current position of the user includes:
In parking lot, outside parking lot and in the car.
3. the method according to claim 1, wherein the order status includes:
In not predetermined, predetermined, pick up the car, has been completed and cancelled.
4. the method according to claim 1, wherein described include: with parking lot scape
In driving, in temporary parking and in generation traffic accident.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811141213.0A CN109377269A (en) | 2018-09-28 | 2018-09-28 | A kind of interactive voice answering IVR automatic matching method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811141213.0A CN109377269A (en) | 2018-09-28 | 2018-09-28 | A kind of interactive voice answering IVR automatic matching method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109377269A true CN109377269A (en) | 2019-02-22 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811141213.0A Pending CN109377269A (en) | 2018-09-28 | 2018-09-28 | A kind of interactive voice answering IVR automatic matching method |
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| CN (1) | CN109377269A (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103824427A (en) * | 2013-11-20 | 2014-05-28 | 柳州天运寰通科技有限公司 | Portable remote help-seeking terminal |
| CN104123818A (en) * | 2014-07-10 | 2014-10-29 | 上海师范大学 | Health monitoring rescue system and first aid method |
| US20160240191A1 (en) * | 2010-06-18 | 2016-08-18 | At&T Intellectual Property I, Lp | System and method for customized voice response |
-
2018
- 2018-09-28 CN CN201811141213.0A patent/CN109377269A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20160240191A1 (en) * | 2010-06-18 | 2016-08-18 | At&T Intellectual Property I, Lp | System and method for customized voice response |
| CN103824427A (en) * | 2013-11-20 | 2014-05-28 | 柳州天运寰通科技有限公司 | Portable remote help-seeking terminal |
| CN104123818A (en) * | 2014-07-10 | 2014-10-29 | 上海师范大学 | Health monitoring rescue system and first aid method |
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Application publication date: 20190222 |