CN109376223A - A kind of information interacting method of maintenance system, system and associated component - Google Patents
A kind of information interacting method of maintenance system, system and associated component Download PDFInfo
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- CN109376223A CN109376223A CN201811222458.6A CN201811222458A CN109376223A CN 109376223 A CN109376223 A CN 109376223A CN 201811222458 A CN201811222458 A CN 201811222458A CN 109376223 A CN109376223 A CN 109376223A
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Abstract
This application discloses a kind of information interacting method of maintenance system, the information interacting method includes obtaining user query information and inquiring processing scheme corresponding with user query information in maintenance system, successively to show the processing step of processing scheme；Whether the current process step for judging display includes jump information；Next processing step is determined according to the jump instruction that jump information inputs if so, obtaining user, and is shown next processing step as new current process step.This method can carry out more wheels with user during chat robots feed back answer and interact, and adjust dialog logic according to the input content of user.Disclosed herein as well is a kind of information interaction system of maintenance system, a kind of computer readable storage medium and a kind of chat robots, have the above beneficial effect.
Description
Technical field
This application involves artificial intelligence field, in particular to a kind of information interacting method of maintenance system, system, Yi Zhongji
Calculation machine readable storage medium storing program for executing and a kind of chat robots.
Background technique
In recent years with the development of artificial intelligence, intelligent sound chat system, chat robots emerge one after another, such as small
Degree, small micro-, small ice etc. chat robots etc..Existing intelligent answer technology is divided into nothing but two kinds: vertical-type and lateral type；
Vertical-type NLP solves the problems, such as professional domain, but vertical-type chat robots are all often single-wheel dialogue, machine after user's input
Device people provides feedback answer, can not adjust dialog logic according to the input of user's context.Lateral type chat robots design neck
Domain is wide, but can not provide professional answer, is all often to answer the logical property known problem.
Therefore, how to carry out more wheels with user during chat robots feed back answer to interact, according to the defeated of user
Enter content adjustment dialog logic to be a technical problem that technical personnel in the field need to solve at present.
Apply for content
The purpose of the application is to provide a kind of information interacting method of maintenance system, system, a kind of computer-readable storage
Medium and a kind of chat robots can carry out more wheels with user during chat robots feed back answer and interact, according to
The input content of user adjusts dialog logic.
In order to solve the above technical problems, the application provides a kind of information interacting method of maintenance system, the information exchange side
Method includes:
It obtains user query information and inquires processing scheme corresponding with user query information in maintenance system, so as to successively
Show the processing step of processing scheme；
Whether the current process step for judging display includes jump information；
Next processing step is determined according to the jump instruction that jump information inputs if so, obtaining user, and by next place
Reason step is shown as new current process step.
Optionally, it obtains user query information and inquires processing scheme corresponding with user query information in maintenance system,
It specifically includes:
It obtains user query information and query intention is determined according to user query information；
When query intention is that troubleshooting is intended to, processing side corresponding with user query information in maintenance system is inquired
Case, successively to show the processing step of processing scheme；
Optionally, query intention is determined according to user query information, specifically included:
Information extraction is carried out to user query information and obtains topic keyword, entity keyword and intention keyword, and root
Query intention is determined according to intention keyword；
Correspondingly, processing scheme corresponding with user query information includes: in calling maintenance system
Call processing scheme corresponding with topic keyword and entity keyword in maintenance system.
Optionally, this method further include:
When query intention is that fault inquiry is intended to, failure letter corresponding with user query information in failure symptom table is shown
Breath；
Judge whether user confirms the processing scheme of inquiry fault message；
If so, calling processing scheme corresponding with user query information in maintenance system, and successively show processing scheme
Each processing step.
Optionally, fault message is specially the fault message of text and/or graphic form.
Optionally, each processing step for successively showing processing scheme, specifically includes:
Step 1: current process step is shown according to display order, and judges whether current process step includes jumping letter
Breath；If so, entering step two；If it is not, then entering step three；
Step 2: user is obtained according to the jump instruction that jump information inputs and determines jump procedure, and jump procedure is made
One is entered step for new current process step；
Step 3: next processing step is determined according to display order, and using next processing step as newly currently processed
Step enters step one.
Optionally, jump instruction is normal jump instruction, novel jump or reference link jump instruction.
Present invention also provides a kind of information interaction system of maintenance system, which includes:
Enquiry module, for obtaining user query information and inquiring processing corresponding with user query information in maintenance system
Scheme, successively to show the processing step of processing scheme；
Display module, for judging whether the current process step of display includes jump information；If so, obtaining user's root
Next processing step is determined according to the jump instruction that jump information inputs, and using next processing step as new current process step
It is shown.
Optionally, enquiry module includes:
Intent determination unit, for obtaining user query information and determining query intention according to user query information；
Proposal inquiry unit, for when query intention be troubleshooting be intended to when, inquire maintenance system in user query
The corresponding processing scheme of information, successively to show the processing step of processing scheme.
Optionally, it is intended that determination unit is specially to carry out information extraction to user query information to obtain topic keyword, reality
Body keyword and intention keyword, and determine according to intention keyword the unit of query intention；
Correspondingly, enquiry module for obtain user query information and call in maintenance system with topic keyword and entity
The corresponding processing scheme of keyword, successively to show the processing step of processing scheme；
Optionally, the system further include:
Fault message display unit, for when query intention be fault inquiry be intended to when, show failure symptom table in with
The corresponding fault message of family query information；
Judging unit, for judging whether user confirms the processing scheme of inquiry fault message；If so, calling maintenance system
Processing scheme corresponding with user query information in system, and successively show each processing step of processing scheme.
Optionally, fault message is specially the fault message of text and/or graphic form.
Optionally, when judging unit successively shows each processing step of processing scheme, following steps are executed:
Step 1: current process step is shown according to display order, and judges whether current process step includes jumping letter
Breath；If so, entering step two；If it is not, then entering step three；
Step 2: user is obtained according to the jump instruction that jump information inputs and determines jump procedure, and jump procedure is made
One is entered step for new current process step；
Step 3: next processing step is determined according to display order, and using next processing step as newly currently processed
Step enters step one.
Optionally, jump instruction is normal jump instruction, novel jump or reference link jump instruction.
Present invention also provides a kind of computer readable storage mediums, are stored thereon with computer program, the computer
Program realizes the step of information interacting method of above-mentioned maintenance system executes when executing.
Present invention also provides a kind of chat robots, including memory and processor, meter is stored in the memory
Calculation machine program, the processor realize the information exchange side of above-mentioned maintenance system when calling the computer program in the memory
The step of method executes.
This application provides a kind of information interacting methods of maintenance system, including obtain user query information and inquire maintenance
Processing scheme corresponding with user query information in system, successively to show the processing step of processing scheme；Judgement display
Whether current process step includes jump information；If so, under acquisition user determines according to the jump instruction that jump information inputs
One processing step, and shown next processing step as new current process step.
The application judges processing step during showing the processing step of the processing scheme according to user query information
Whether rapid include jump information, needs to be determined according to user for the jump instruction of jump information input when there are jump information
Next processing step realizes and adjusts dialog logic, selection tool according to the input information of user during processing scheme display
Targeted processing step is shown.The application can carry out during chat robots feed back answer with user more
Wheel interaction adjusts dialog logic according to the input content of user.The information that the application additionally provides a kind of maintenance system simultaneously is handed over
Mutual system, a kind of computer readable storage medium and a kind of chat robots, have above-mentioned beneficial effect, details are not described herein.
Detailed description of the invention
In ord to more clearly illustrate embodiments of the present application, attached drawing needed in the embodiment will be done simply below
It introduces, it should be apparent that, the drawings in the following description are only some examples of the present application, for ordinary skill people
For member, without creative efforts, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is a kind of flow chart of the information interacting method of maintenance system provided by the embodiment of the present application；
Fig. 2 is that showing for processing step is selected in a kind of information interacting method of maintenance system provided by the embodiment of the present application
It is intended to；
Fig. 3 is the flow chart of the information interacting method of another kind maintenance system provided by the embodiment of the present application；
Fig. 4 is a kind of structural schematic diagram of the information interaction system of maintenance system provided by the embodiment of the present application；
Fig. 5 is a kind of structure chart of chat robots provided by the embodiments of the present application；
Fig. 6 is the structure chart of another chat robots provided by the embodiments of the present application.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present application clearer, below in conjunction with the embodiment of the present application
In attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is
Some embodiments of the present application, instead of all the embodiments.Based on the embodiment in the application, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall in the protection scope of this application.
Below referring to Figure 1, Fig. 1 is a kind of stream of the information interacting method of maintenance system provided by the embodiment of the present application
Cheng Tu.
Specific steps may include:
S101: obtaining user query information and inquire processing scheme corresponding with user query information in maintenance system, with
Just the processing step of processing scheme is successively shown；
Wherein, the present embodiment is the information interacting method applied to maintenance system, and specific application scenarios can be automobile
Intelligent maintenance system taking, video copy machine maintenance system etc..The user query information obtained in this step can pass through for user
The word content of human-computer interaction interface input, is also possible to the voice messaging that user is inputted by speech input device, if certainly
When user query information is voice messaging, there may also be the operations for converting voice messaging to text information.
There is the maintenance system pre-set in the present embodiment default, be directed to all fault conditions, can be from this
Corresponding processing scheme is inquired in maintenance system, to achieve the effect that maintenance failure.After getting the query information of user,
Processing scheme corresponding with user query information can be searched in maintenance system, and is shown in human-computer interaction interface.
It is understood that the present embodiment inquires the mistake of processing scheme corresponding with user query information from maintenance system
Content in keyword and maintenance system is carried out information there may be keyword is extracted from user query information by Cheng Zhong
Match, the highest related content of information matches similarity in maintenance system is shown.Relative to more complicated, profound
Fault state, corresponding processing scheme might have multiple steps in maintenance system, therefore processing scheme is inquired in S101
Afterwards, step each in processing scheme can be carried out to display gradually.
S102: whether the current process step for judging display includes jump information；If so, into S103；If it is not, then after
The continuous processing step for successively showing processing scheme；
Wherein, the sign on of the processing step of display processing scheme is equivalent in S101, then at display step by step
Manage step, S102 and S103 be all " successively show the processing step of processing scheme " this in the process the step of, to judge to work as
Whether the processing step of preceding display includes jump information.It should be noted that referring herein to jump information specifically refer to include
There is the information of the option for user's selection, so as to the selection adjustment information display strategy made according to user to jump information, into
The display of row next step.
Illustrated by a specific example:
When user query information corresponds to failure X, it includes multiple processing in A that finding processing scheme by maintenance system, which is A,
Step.First step of processing scheme are as follows: test electronic cooling wind using detector；Second step are as follows: test result is
It is no normal? please user selection it is normal/abnormal.After receiving the information of user's selection " normal ", by " normal " corresponding reference
Picture is shown as third step；After receiving the information of user's selection "abnormal", by the corresponding failure of "abnormal"
Symptom table is shown as third step.
Jump information further includes asking the user whether to jump to other than the jumping of " normal/abnormal " mentioned above
The jump information " Yes/No " of next step, further include ask the user whether to jump to url page jump information " whether ".
It should be noted that jump information is the information for including, jump information one in each processing step in processing scheme
As will include it is two or more for user selection options.Specifically, above-mentioned " successively show processing scheme
Processing step " refers to the processing step according to the primary display processing scheme of execution sequence pre-set in processing scheme, but
Be when the processing step currently shown is processing step with jump information, can not according to the execution sequence pre-set
Determination specifically needs next processing step to be shown.Such as current the step of showing are as follows: whether test result normal? it please user's choosing
It selects normal/abnormal.User selects a kind of next processing step of normal presence, and user selects exception then to there is another next place
Manage step.Therefore the practical significance of " successively showing the processing step of processing scheme " is, if the processing step currently shown does not include
When jump information, next processing step is successively shown according to preset order；If the processing step currently shown includes jump information
When, then next processing step is determined according to the selection that user makes jump information, if user not to jump information into
Any feedback of row then shows always the current process step currently shown until user makes feedback to jump information.
It certainly can if all processing steps in processing scheme do not include jump information as a kind of special case
Successively to show all processing steps according to preset order.
S103: obtaining user according to the jump instruction that jump information inputs and determine next processing step, and by next processing
Step is shown as new current process step.
Wherein, if the current process step that the present embodiment default presence is currently shown includes jump information, user is prompted
Jump information is selected, to receive the jump instruction that user inputs according to jump information, which is understood that
It is selected for a plurality of " branch " corresponding for current process step.Fig. 2 is referred to, Fig. 2 is provided by the embodiment of the present application
A kind of maintenance system information interacting method in select processing step schematic diagram.Dotted arrow is that user does not select in figure
Path, solid arrow be user input jump instruction after each processing step display order.
It should be noted that this S103 be not meant to mention in S101 after being finished " successively show processing scheme
Processing step " be finished, after S103 can according to the operation for the processing step that need to have primary display processing scheme, but
As long as being the processing step currently shown includes jump information, it is necessary to the processing step as S102, S103 is executed, with
Accurate, personalized processing scheme is just provided for user.
The present embodiment is during showing the processing step of processing scheme according to user query information, judgment processing steps
It whether include jump information, under needing to be determined according to user for the jump instruction of jump information input when there are jump information
One processing step realizes and adjusts dialog logic according to the input information of user during processing scheme display, and selection has
Targetedly processing step is shown.The present embodiment can carry out during chat robots feed back answer with user more
Wheel interaction adjusts dialog logic according to the input content of user.
Fig. 3 is referred to below, and Fig. 3 is the information interacting method of another kind maintenance system provided by the embodiment of the present application
Flow chart；
Specific steps may include:
S301: it obtains user query information and query intention is determined according to user query information；
Wherein, user query information refers to the information that user is inputted by input unit, and user query information may not one
It is set to the information for inquiring the processing scheme of certain failure, therefore can determines user's according to the user query information that user inputs
Query intention.Specifically, can by user query information carry out information extraction obtain topic keyword, entity keyword and
Intention keyword, and query intention is determined according to intention keyword.
Illustrate discussion above by a specific example, if user query information is " my engine hummed "
When, topic keyword is " engine system "；If user query information is " to vibrate in braking process, have noise, whether brake
Disk is problematic? " when, entity keyword is " brake disc "；If user query information is " I wants to look at which most common failure has ",
Intention keyword is " which has "；If user query information is " how cooling system checks? " when, it is intended that keyword be " how
It checks ".
Query intention can be determined according to intention keyword, if intention keyword is " which has ", " having several ", " is divided several
When the keywords such as class ", query intention is fault inquiry intention；If intention keyword be " how handling ", " how doing ", " how
Check " when, query intention is troubleshooting intention.Certainly, the embodiment of the present application default is stored in advance anticipates about various inquiries
The keyword table of comparisons of figure can be seen according to intention keyword and corresponding troubleshooting is looked for be intended to.
S302: when query intention is that troubleshooting is intended to, place corresponding with user query information in maintenance system is inquired
Reason scheme, successively to show the processing step of processing scheme.
Specifically, if topic keyword, entity keyword have been determined in S301, can call in maintenance system with master
Inscribe keyword and the corresponding processing scheme of entity keyword.
S303: whether the current process step for judging display includes jump information；If so, into S304；
S304: obtaining user according to the jump instruction that jump information inputs and determine next processing step, and by next processing
Step is shown as new current process step.
Wherein, jump instruction may include normal jump instruction, novel jump and reference link jump instruction, normally
Jump instruction refers to the instruction generated when " normal " of user's selection shown in human-computer interaction interface, "Yes", abnormal to jump
Turn instruction and refers to the instruction generated when the "abnormal" of user's selection shown in human-computer interaction interface, "No", reference link
Jump instruction refers to that user selects the instruction of the link in access jump information.
Embodiment as one preferred can increase following steps on the basis of Fig. 3 corresponding embodiment and obtain
Preferred embodiment, specific steps may include:
Step 1, when query intention be fault inquiry be intended to when, show failure symptom table in it is corresponding with user query information
Fault message；
Wherein, when the query intention of user is that fault inquiry is intended to, illustrate that user wants the existing data information of inquiry,
User " can be led to enter failure symptom table ", show the fault message in failure symptom table, fault message may include text
And/or picture.
Step 2: judging whether user confirms the processing scheme of inquiry fault message；If so, entering step 3；
Wherein, after showing fault message to user, it can be shown in human-computer interaction interface and ask the user whether inquiry event
The operation for hindering the processing scheme of information can enter step looking into 3 when user confirms the processing scheme of inquiry fault message
The step of asking processing scheme.
Step 3: calling processing scheme corresponding with user query information in maintenance system, and successively show processing scheme
Each processing step.
Wherein, step 3 is equivalent to the operation in the corresponding embodiment of Fig. 1, is specifically successively showing processing scheme
There are following operations during each processing step:
(a): showing current process step according to display order, and judge whether current process step includes jump information；
If so, into (b)；If it is not, then entering (c)；
(b): obtaining user according to the jump instruction that jump information inputs and determine jump procedure, and using jump procedure as new
Current process step enter (a)；
(c): next processing step being determined according to display order, and using next processing step as new current process step
Into (a).
Below by step corresponding to S102, S103 in embodiment explanatory diagram 1 in practical applications:
Inputjump (" cooling system-cooling fan system-cooling fan circuit-inspection program ")
#procedure (" cooling system-cooling fan circuit-inspection program ")
[temporarily being jumped without correlation]
[system pays attention to]: when ignition switch is placed in OFF position and high engine temperature, cooling fan at most may work
8.5 minute.After ignition switch is placed in OFF position, when fan work, makes both hands and article far from fan.This is only applicable to band and cuts
The vehicle of disconnected engine rear fan control.Within a few minutes before engine stop, if met within a certain period of time following
Condition, then cooling fan will at most continue working 8.5 minutes after engine stop, this is in order to ensure engine may be again
Starting and stable idling speed: intelligent detecting instrument shows that coolant temperature is very high；Intelligent detecting instrument shows outside air temperature
Degree is high.Vehicle once travelled in high load condition.
[step]: 1. execute actively test (operating electronic cooling fan) (a) for intelligent detecting instrument using intelligent detecting instrument
It is connected to DLC3.
[step pays attention to]: before executing following inspection program, the fuse with this system interlock circuit is checked.
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[system pays attention to]: when ignition switch is placed in OFF position and high engine temperature, cooling fan at most may work
8.5 minute.After ignition switch is placed in OFF position, when fan work, makes both hands and article far from fan.This is only applicable to band and cuts
The vehicle of disconnected engine rear fan control.Within a few minutes before engine stop, if met within a certain period of time following
Condition, then cooling fan will at most continue working 8.5 minutes after engine stop, this is in order to ensure engine may be again
Starting and stable idling speed: intelligent detecting instrument shows that coolant temperature is very high；Intelligent detecting instrument shows outside air temperature
Degree is high.Vehicle once travelled in high load condition.
[step]: 1., which execute actively test (operating electronic cooling fan) (b) using intelligent detecting instrument, sets ignition switch
In the position ON.
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[system pays attention to]: when ignition switch is placed in OFF position and high engine temperature, cooling fan at most may work
8.5 minute.After ignition switch is placed in OFF position, when fan work, makes both hands and article far from fan.This is only applicable to band and cuts
The vehicle of disconnected engine rear fan control.Within a few minutes before engine stop, if met within a certain period of time following
Condition, then cooling fan will at most continue working 8.5 minutes after engine stop, this is in order to ensure engine may be again
Starting and stable idling speed: intelligent detecting instrument shows that coolant temperature is very high；Intelligent detecting instrument shows outside air temperature
Degree is high.Vehicle once travelled in high load condition.
[step]: 1., which execute actively test (operating electronic cooling fan) (c) using intelligent detecting instrument, opens detector.
Carry out in next step?
It answers (Yes/No): being
[being jumped containing correlation]
[system pays attention to]: when ignition switch is placed in OFF position and high engine temperature, cooling fan at most may work
8.5 minute.After ignition switch is placed in OFF position, when fan work, makes both hands and article far from fan.This is only applicable to band and cuts
The vehicle of disconnected engine rear fan control.Within a few minutes before engine stop, if met within a certain period of time following
Condition, then cooling fan will at most continue working 8.5 minutes after engine stop, this is in order to ensure engine may be again
Starting and stable idling speed: intelligent detecting instrument shows that coolant temperature is very high；Intelligent detecting instrument shows outside air temperature
Degree is high.Vehicle once travelled in high load condition.
[step]: 1., which execute actively test (operating electronic cooling fan) (d) using intelligent detecting instrument, enters menu:
Powrtrain/Engine and ECT/Active Test/Control the Electric Cooling Fan.
Is test result normal or abnormal?
It is normal/abnormal: normal
Go to next Suspected Area shown in failure symptom table (referring to CO-5 pages)
Comprising link in step, may I ask and jump to connection page?
It answers (Yes/No): being
May I ask you and want which part jumped to?
Cooling system-cooling fan system-failure symptom table
It is checked on cooling system-cooling fan system-vehicle
It answers: cooling system-cooling fan system-failure symptom table
Jump to cooling system-cooling fan system-failure symptom table
[' cooling fan do not work ', ' cooling fan do not stop and (working on) ', ' cooling fan rotation speed do not change ']
Please it select symptom?
Symptom are as follows: cooling fan does not work
Suspected Area: Engine Coolant Temperature Sensor jumps page: ES-470
Suspected Area: cooling fan engine jumps page: CO-29
Suspected Area: No. 2 cooling fan engines jump page: CO-30
Suspected Area: cooling fan relay (No. 1 cooling fan relay) jumps page: CO-43
Suspected Area: cooling fan relay (No. 3 cooling fan relays) jumps page: CO-43
Suspected Area: cooling fan circuit jumps page: CO-7
Suspected Area: ECM jumps page: ES-465
It please input the page number: CO-30
May I ask you and want which part jumped to?
It is checked on cooling system-cooling fan motor-vehicle
Cooling system-cooling fan motor-disassembly
It answers: cooling system-cooling fan motor-disassembly
Jump to cooling system-cooling fan motor-disassembly
[temporarily being jumped without correlation]
[step]: 1. disconnect cable from negative battery terminal
[step pays attention to]: careful: to disconnect and again after connecting cable, certain systems need to initialize.Whether carry out next
Step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: the 2. disassemblies cold air air inlet seal of tube (referring to CO-37 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 3. disassemblies V-type cylinder group lid sub-unit (referring to CO-37 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 4. No. 1 air cleaner air inlets of disassembly (referring to CO-38 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 5. No. 1 bottom covers of disassembly engine (referring to CO-38 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 6. emptyings coolant liquid (referring to CO-14 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 7. disassembly No. 1 hoses of radiator (referring to CO-38 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 8. disassemblies engine room ECU escape pipe (referring to CO-38 pages)
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 9. disassemblies fan guard (a) separate 6 clips and 3 claws, and disconnect and starting from radiator top frame
The harness of machine room 2
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 9. disassemblies fan guard (b) disconnect 2 connectors
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 9. disassemblies fan guard (c) separate 3 claws and remove fan guard from radiator
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 10. disassemblies fan (a) remove nut and fan
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 11. No. 2 fans (a) of disassembly remove nut and No. 2 fans
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 12. disassemblies cooling fan motor (a) remove 3 screws and cooling fan motor
Carry out in next step?
It answers (Yes/No): being
[temporarily being jumped without correlation]
[step]: 13. No. 2 cooling fan motor (a) of disassembly remove 3 screws and No. 2 cooling fan motor
Carry out in next step?
It answers (Yes/No): being
Terminate process.
Fig. 4 is referred to, Fig. 4 shows for a kind of structure of the information interaction system of maintenance system provided by the embodiment of the present application
It is intended to；
The system may include:
Enquiry module 401, it is corresponding with user query information in maintenance system for obtaining user query information and inquiring
Processing scheme, successively to show the processing step of processing scheme；
Display module 402, for judging whether the current process step of display includes jump information；It is used if so, obtaining
Family determines next processing step according to the jump instruction that jump information inputs, and using next processing step as newly currently processed
Step is shown.
Further, enquiry module 401 includes:
Intent determination unit, for obtaining user query information and determining query intention according to user query information；
Proposal inquiry unit, for when query intention be troubleshooting be intended to when, inquire maintenance system in user query
The corresponding processing scheme of information, successively to show the processing step of processing scheme.
Being further intended to determination unit is specially to carry out information extraction to user query information to obtain topic keyword, reality
Body keyword and intention keyword, and determine according to intention keyword the unit of query intention；
Correspondingly, enquiry module 401 for obtain user query information and call in maintenance system with topic keyword and
The corresponding processing scheme of entity keyword, successively to show the processing step of processing scheme；
Further, the system further include:
Fault message display unit, for when query intention be fault inquiry be intended to when, show failure symptom table in with
The corresponding fault message of family query information；
Judging unit, for judging whether user confirms the processing scheme of inquiry fault message；If so, calling maintenance system
Processing scheme corresponding with user query information in system, and successively show each processing step of processing scheme.
Further, fault message is specially the fault message of text and/or graphic form.
Further, when judging unit successively shows each processing step of processing scheme, following steps are executed:
Step 1: current process step is shown according to display order, and judges whether current process step includes jumping letter
Breath；If so, entering step two；If it is not, then entering step three；
Step 2: user is obtained according to the jump instruction that jump information inputs and determines jump procedure, and jump procedure is made
One is entered step for new current process step；
Step 3: next processing step is determined according to display order, and using next processing step as newly currently processed
Step enters step one.
Further, jump instruction is normal jump instruction, novel jump or reference link jump instruction.
Since the embodiment of components of system as directed is corresponded to each other with the embodiment of method part, the embodiment of components of system as directed is asked
Referring to the description of the embodiment of method part, wouldn't repeat here.
The present embodiment is during showing the processing step of processing scheme according to user query information, judgment processing steps
It whether include jump information, under needing to be determined according to user for the jump instruction of jump information input when there are jump information
One processing step realizes and adjusts dialog logic according to the input information of user during processing scheme display, and selection has
Targetedly processing step is shown.The present embodiment can carry out during chat robots feed back answer with user more
Wheel interaction adjusts dialog logic according to the input content of user.
Present invention also provides a kind of computer readable storage mediums, have computer program thereon, the computer program
It is performed and step provided by above-described embodiment may be implemented.The storage medium may include: USB flash disk, mobile hard disk, read-only deposit
Reservoir (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic disk or
The various media that can store program code such as CD.Computer program is stored on the storage medium, computer program is located
Reason device performs the steps of when executing and obtains user query information and inquire place corresponding with user query information in maintenance system
Reason scheme, successively to show the processing step of processing scheme；Whether the current process step for judging display includes jump information；
Next processing step is determined according to the jump instruction that jump information inputs if so, obtaining user, and next processing step is made
It is shown for new current process step.
The present embodiment is during showing the processing step of processing scheme according to user query information, judgment processing steps
It whether include jump information, under needing to be determined according to user for the jump instruction of jump information input when there are jump information
One processing step realizes and adjusts dialog logic according to the input information of user during processing scheme display, and selection has
Targetedly processing step is shown.The present embodiment can carry out during chat robots feed back answer with user more
Wheel interaction adjusts dialog logic according to the input content of user.
It preferably, specifically can be with when the computer subprogram stored in computer readable storage medium is executed by processor
It performs the steps of and obtains user query information and query intention is determined according to user query information；When query intention is failure
When processing is intended to, processing scheme corresponding with user query information in maintenance system is inquired, successively to show processing scheme
Processing step；
It preferably, specifically can be with when the computer subprogram stored in computer readable storage medium is executed by processor
It performs the steps of and topic keyword, entity keyword and intention keyword is obtained to user query information progress information extraction,
And query intention is determined according to intention keyword；Call processing corresponding with topic keyword and entity keyword in maintenance system
Scheme.
It preferably, specifically can be with when the computer subprogram stored in computer readable storage medium is executed by processor
It performs the steps of when query intention is that fault inquiry is intended to, shows corresponding with user query information in failure symptom table
Fault message；Judge whether user confirms the processing scheme of inquiry fault message；It is looked into maintenance system with user if so, calling
The corresponding processing scheme of information is ask, and successively shows each processing step of processing scheme.
It preferably, specifically can be with when the computer subprogram stored in computer readable storage medium is executed by processor
It performs the steps of step 1: showing current process step according to display order, and judge whether current process step includes jumping
Transfering the letter breath；If so, entering step two；If it is not, then entering step three；Step 2: obtain what user inputted according to jump information
Jump instruction determines jump procedure, and enters step one for jump procedure as new current process step；Step 3: according to aobvious
Show that sequence determines next processing step, and enters step one for next processing step as new current process step.
Present invention also provides a kind of chat robots, and referring to Fig. 5, Fig. 5 is a kind of chat provided by the embodiments of the present application
The structure chart of robot, comprising:
Memory 100, for storing computer program；
Step provided by above-described embodiment may be implemented in processor 200 when for executing the computer program.
Specifically, memory 100 includes non-volatile memory medium, built-in storage.Non-volatile memory medium storage
There are operating system and computer-readable instruction, which is that the operating system and computer in non-volatile memory medium can
The operation of reading instruction provides environment.Processor 200 provides calculating and control ability for electronic equipment, executes and protects in memory 100
When the computer program deposited, may be implemented following steps: obtaining user query information and inquire in maintenance system with user query
The corresponding processing scheme of information, successively to show the processing step of processing scheme；Whether judge the current process step shown
Including jump information；Next processing step is determined according to the jump instruction that jump information inputs if so, obtaining user, and will under
One processing step is shown as new current process step.
The present embodiment is during showing the processing step of processing scheme according to user query information, judgment processing steps
It whether include jump information, under needing to be determined according to user for the jump instruction of jump information input when there are jump information
One processing step realizes and adjusts dialog logic according to the input information of user during processing scheme display, and selection has
Targetedly processing step is shown.The present embodiment can carry out during chat robots feed back answer with user more
Wheel interaction adjusts dialog logic according to the input content of user.
Preferably, when processor 200 executes the computer subprogram saved in memory 100, following steps may be implemented:
It obtains user query information and query intention is determined according to user query information；When query intention is that troubleshooting is intended to, look into
Processing scheme corresponding with user query information in maintenance system is ask, successively to show the processing step of processing scheme；
Preferably, when processor 200 executes the computer subprogram saved in memory 100, following steps may be implemented:
Information extraction is carried out to user query information and obtains topic keyword, entity keyword and intention keyword, and is closed according to intention
Key word determines query intention；Call processing scheme corresponding with topic keyword and entity keyword in maintenance system.
Preferably, when processor 200 executes the computer subprogram saved in memory 100, following steps may be implemented:
When query intention is that fault inquiry is intended to, fault message corresponding with user query information in failure symptom table is shown；Judgement
Whether user confirms the processing scheme of inquiry fault message；If so, calling corresponding with user query information in maintenance system
Processing scheme, and successively show each processing step of processing scheme.
Preferably, when processor 200 executes the computer subprogram saved in memory 100, following steps may be implemented:
Step 1: current process step is shown according to display order, and judges whether current process step includes jump information；If so,
Then enter step two；If it is not, then entering step three；Step 2: it obtains user and is determined according to the jump instruction that jump information inputs
Jump procedure, and one is entered step using jump procedure as new current process step；Step 3: under being determined according to display order
One processing step, and one is entered step using next processing step as new current process step.
It on the basis of the above embodiments, preferably, is provided by the embodiments of the present application referring to Fig. 6, Fig. 6
The structure chart of another chat robots, the chat robots further include:
Input interface 300 is connected with processor 200, for obtaining computer program, parameter and the instruction of external importing,
It saves through the control of processor 200 into memory 100.The input interface 300 can be connected with input unit, and it is manual to receive user
The parameter or instruction of input.The input unit can be the touch layer covered on display screen, be also possible to be arranged in terminal enclosure
Key, trace ball or Trackpad, be also possible to keyboard, Trackpad or mouse etc..
Display unit 400 is connected with processor 200, the data sent for video-stream processor 200.The display unit 400
It can be display screen, liquid crystal display or the electric ink display screen etc. in PC machine.It, can be with specifically, in the present embodiment
The processing step of processing scheme is shown by display unit 400.
The network port 500 is connected with processor 200, for being communicatively coupled with external each terminal device.The communication link
The communication technology used by connecing can be cable communicating technology or wireless communication technique, and such as mobile high definition chained technology (MHL) leads to
It is blue with universal serial bus (USB), high-definition media interface (HDMI), adopting wireless fidelity technology (WiFi), Bluetooth Communication Technology, low-power consumption
The tooth communication technology, communication technology based on IEEE802.11s etc..
Each embodiment is described in a progressive manner in specification, the highlights of each of the examples are with other realities
The difference of example is applied, the same or similar parts in each embodiment may refer to each other.For system disclosed in embodiment
Speech, since it is corresponded to the methods disclosed in the examples, so being described relatively simple, related place is referring to method part illustration
?.It should be pointed out that for those skilled in the art, under the premise of not departing from the application principle, also
Can to the application, some improvement and modification can also be carried out, these improvement and modification also fall into the protection scope of the claim of this application
It is interior.
It should also be noted that, in the present specification, relational terms such as first and second and the like be used merely to by
One entity or operation are distinguished with another entity or operation, without necessarily requiring or implying these entities or operation
Between there are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant meaning
Covering non-exclusive inclusion, so that the process, method, article or equipment for including a series of elements not only includes that
A little elements, but also including other elements that are not explicitly listed, or further include for this process, method, article or
The intrinsic element of equipment.Under the situation not limited more, the element limited by sentence "including a ..." is not arranged
Except there is also other identical elements in the process, method, article or apparatus that includes the element.
Claims (10)
1. a kind of information interacting method of maintenance system characterized by comprising
It obtains user query information and inquires processing scheme corresponding with the user query information in the maintenance system, so as to
Successively show the processing step of the processing scheme；
Whether the current process step for judging display includes jump information；
Next processing step is determined according to the jump instruction that the jump information inputs if so, obtaining user, and will be described under
One processing step is shown as new current process step.
2. information interacting method according to claim 1, which is characterized in that described in the acquisition user query information and inquiry
Processing scheme corresponding with the user query information in maintenance system, specifically includes:
It obtains user query information and query intention is determined according to the user query information；
When the query intention is that troubleshooting is intended to, inquire corresponding with the user query information in the maintenance system
Processing scheme, successively to show the processing step of the processing scheme.
3. information interacting method according to claim 2, which is characterized in that described to be looked into according to user query information determination
It askes and is intended to, specifically include:
Information extraction is carried out to the user query information and obtains topic keyword, entity keyword and intention keyword, and root
The query intention is determined according to the intention keyword；
Correspondingly, processing scheme corresponding with the user query information includes: in the calling maintenance system
Processing scheme corresponding with the topic keyword and the entity keyword in the calling maintenance system.
4. information interacting method according to claim 2, which is characterized in that the method also includes:
When the query intention is that fault inquiry is intended to, event corresponding with the user query information in failure symptom table is shown
Hinder information；
Judge whether user confirms the processing scheme for inquiring the fault message；
If so, calling processing scheme corresponding with the user query information in maintenance system, and successively show the processing
Each processing step of scheme.
5. information interacting method according to claim 4, which is characterized in that the fault message is specially text and/or figure
The fault message of sheet form.
6. information interacting method according to claim 4, which is characterized in that described successively to show each of the processing scheme
Processing step specifically includes:
Step 1: current process step is shown according to display order, and judges whether the current process step includes jumping letter
Breath；If so, entering step two；If it is not, then entering step three；
Step 2: user is obtained according to the jump instruction that the jump information inputs and determines jump procedure, and jumps step for described
Suddenly enter the step 1 as new current process step；
Step 3: next processing step is determined according to the display order, and using next processing step as newly current
Processing step enters the step 1.
7. according to claim 1 to any one of 6 information interacting methods, which is characterized in that the jump instruction is normal jumps
Turn instruction, novel jump or reference link jump instruction.
8. a kind of information interaction system of maintenance system characterized by comprising
Enquiry module, it is corresponding with the user query information in the maintenance system for obtaining user query information and inquiring
Processing scheme, successively to show the processing step of the processing scheme；
Display module, for judging whether the current process step of display includes jump information；If so, obtaining user according to institute
The jump instruction for stating jump information input determines next processing step, and using next processing step as newly currently processed
Step is shown.
9. a kind of chat robots characterized by comprising
Memory, for storing computer program；
Processor realizes the information of the maintenance system as described in any one of claim 1 to 7 when for executing the computer program
The step of exchange method.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer on the computer readable storage medium
Program realizes that the information of the maintenance system as described in any one of claim 1 to 7 is handed over when the computer program is executed by processor
The step of mutual method.
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| CN201811222458.6A CN109376223A (en) | 2018-10-19 | 2018-10-19 | A kind of information interacting method of maintenance system, system and associated component |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811222458.6A CN109376223A (en) | 2018-10-19 | 2018-10-19 | A kind of information interacting method of maintenance system, system and associated component |
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| US12118342B2 (en) | 2021-04-28 | 2024-10-15 | International Business Machines Corporation | Applying a code update to a target system from a personal communication device |
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