CN109376221A - Intelligent duty method of tax service robot based on face detection - Google Patents
Intelligent duty method of tax service robot based on face detection Download PDFInfo
- Publication number
- CN109376221A CN109376221A CN201811130032.8A CN201811130032A CN109376221A CN 109376221 A CN109376221 A CN 109376221A CN 201811130032 A CN201811130032 A CN 201811130032A CN 109376221 A CN109376221 A CN 109376221A
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- robot
- duty
- service
- taxpayer
- tax
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- 238000000034 method Methods 0.000 title claims abstract description 27
- 238000001514 detection method Methods 0.000 title abstract 2
- 238000005516 engineering process Methods 0.000 claims abstract description 21
- 238000013473 artificial intelligence Methods 0.000 claims abstract description 9
- 238000004891 communication Methods 0.000 claims abstract description 6
- 238000012360 testing method Methods 0.000 claims description 8
- 238000009223 counseling Methods 0.000 claims description 5
- 238000007689 inspection Methods 0.000 claims description 4
- 238000005314 correlation function Methods 0.000 claims description 3
- 238000007726 management method Methods 0.000 description 2
- 230000029305 taxis Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000002708 enhancing effect Effects 0.000 description 1
- 230000009466 transformation Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/12—Accounting
- G06Q40/123—Tax preparation or submission
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
- G06V40/172—Classification, e.g. identification
Abstract
The invention provides an intelligent duty method of a tax service robot based on face detection, which belongs to the technical field of intelligent AI and adopts the technologies of artificial intelligent AI technology, image recognition, network communication and the like to realize that the robot replaces the working personnel in a tax hall to realize intelligent duty. Effectively reducing the duty working pressure of tax staff and realizing the all-weather duty of the tax hall. Through the intelligent duty mode of the robot, the technologies such as active artificial intelligence AI, image recognition and the like, the innovation achievement of the information technology is integrated with the working depth, the working pressure of duty personnel in a tax hall is effectively reduced, and the satisfaction degree of taxpayers is improved, so that the aims of accelerating the working process and improving the service quality are fulfilled.
Description
Technical field
The present invention relates to intelligent AI technology more particularly to a kind of tax service intelligent robot based on Face datection are on duty
Method.
Background technique
Tax handling service hall is that state tax authority is the related tax that taxpayer handles daily local tax matters and provides
The place of service is the forward position of local rates expropriation and management, is the window that taxpayer examines tax authority's work quality and efficiency, and
Sign receives the important pivot that both sides directly link up.It levies relationship of receiving, specification tax jurisdiction, specification for enhancing tax law consciousness, improvement
Local tax law enforcement behavior and good land tax image is established in the public, play very important effect, and have very
Important meaning.With the appearance of the State Tax Administration's " paying taxes service job specification ", tax handling service hall's construction is further strengthened
Have become one urgent task of current tax authorities at various levels and project urgently to be resolved.
With the fast development of artificial intelligence AI technology, service robot has stepped into tax hall, when paying taxes
People can actively seek advice to service robot when problematic.Existing tax service robot is all passively to wait taxpayer
Service request, only when taxpayer actively to robot request service when, the service-delivery machine talent provide related service.
In order to which the satisfaction of taxpayer is continuously improved, the workload of tax hall operator on duty is reduced, can use artificial
Intelligence+image recognition technology realizes the intelligence function on duty of service robot, realizes service robot from passive service to actively
The transformation of service function, when taxpayer encounters problems, service robot actively can provide help for taxpayer.It not only can be with
Save taxpayer do the tax time, tax staff can also be liberated, tax staff from repeated labor work be transferred to it is more important
The work such as tax source management in.
Summary of the invention
The tax service intelligent robot method on duty based on Face datection that the invention proposes a kind of, provides one for user
The completely new tax robot of kind method on duty, effectively mitigates the operating pressure on duty of Taxation Work personnel, tax may be implemented
Be engaged in hall it is round-the-clock on duty.
The present invention realizes that robot substitutes the tax using technologies such as artificial intelligence AI technology, image recognition and network communications
Hall staff realizes that intelligence is on duty.
The technical scheme is that
A kind of tax service intelligent robot method on duty based on Face datection passes through when service robot is intelligently on duty
Artificial intelligence AI technology, image recognition and network communication technology, realize service robot from passive service to taking the initiative in offering a hand, when
When taxpayer encounters problems, service robot actively provides help for taxpayer.
Key step is as follows:
(1) intelligent attended mode is set by tax service robot, tax service robot carries out equipment self-inspection；To self-test without
After accidentally, into intelligent attended mode；
(2) robot uses independent navigation, urgent avoidance technology, starts in tax hall according to preset intelligence route on duty
Patrol and turn, robot captures image/video stream in walking process；
(3) captured image video flowing is sent to recognition of face Cloud Server in the process of walking by robot in real time, and face is known
Face datection result is sent to robot by other server；
(4) result that robot returns to recognition of face server parses, if with the presence of taxpayer in testing result,
Start the program that stops walking in robot to stop in face of taxpayer at once, and starts active counseling services；
(5) it needs to service if taxpayer answers, service function required for robot prompts taxpayer to select, robot root
Carry out corresponding function services according to the service function of taxpayer's selection, after taxpayer completes correlation function service, robot after
It is continuous to carry out intelligent attended mode.
Preferably, further comprise,
The content that tax service robot carries out equipment self-inspection specifically includes that the company of network state, recognition of face cloud service system
The general character, camera, default route on duty.
Preferably, further comprise,
Robot captures the image/video stream in front of robot in two meters by the camera above opening in real time in walking process.
Preferably, further comprise,
If taxpayer answers and do not need to help, robot starting walking program continues to carry out smart value according to default route
Class's mode.
Preferably, further comprise,
When robot active counseling services, using voice mode, whether inquiry taxpayer wants help, and shows and can provide
Feature list.
Preferably, further comprise,
During intelligence is on duty, system judges whether the preset intelligent watch time has arrived, if preset intelligence for robot
It can arrive watch time, then robot can exit intelligence function on duty.
Preferably, further comprise,
Stop intelligence function on duty when there are personnel to intervene selection, robot can exit intelligence function on duty.
The beneficial effects of the invention are as follows
(1) have intelligence function on duty: can be changed by this function tax service robot by passive service and be taken the initiative in offering a hand,
Promote service quality.
(2) mitigate operating pressure: the work on duty of tax hall operator on duty can be substituted, mitigate tax staff's work
Amount alleviates tax staff's operating pressure.
(3) it promotes taxpayer's satisfaction: by the intelligence of tax service robot function on duty, taxpayer can be allowed to experience
It takes the initiative in offering a hand to ubiquitous, promotes taxpayer's satisfaction, alleviate sign and receive both sides' contradiction.
Detailed description of the invention
Fig. 1 is business process map of the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description.
The present invention mainly applies the technologies such as artificial intelligence AI, image recognition, wireless communication, realizes tax robot intelligence
Energy method on duty, as shown in Figure 1, key step is as follows:
(1) tax service robot is set intelligent attended mode by Taxation Work personnel, and tax service robot carries out equipment
Self-test；
Self-test content specifically includes that network state, the connectivity of recognition of face cloud service system, camera, default route on duty
Deng；After self-test is errorless, into intelligent attended mode；
(2) robot uses independent navigation, urgent avoidance technology, starts in tax hall according to preset intelligence route on duty
Patrol and turn, the camera that top is opened by robot in walking process captures the image/video in front of robot in two meters in real time
Stream；
(3) captured image video flowing is sent to recognition of face Cloud Server in the process of walking by robot in real time, and face is known
Face datection result is sent to robot by other server；
(4) result that robot returns to recognition of face server parses, if with the presence of taxpayer in testing result,
Start the program that stops walking in robot to stop in face of taxpayer at once, and start active counseling services, is ask with voice mode
Ask whether taxpayer wants help, the feature list that robot and displaying can provide；
(5) it needs to service if taxpayer answers, service function required for robot prompts taxpayer to select, robot root
Carry out corresponding function services according to the service function of taxpayer's selection, after taxpayer completes correlation function service, robot after
It is continuous to carry out intelligent attended mode；
(6) it does not need to help if taxpayer answers, robot starting walking program continues to carry out intelligence according to default route
Attended mode；
(7) during intelligence is on duty, system judges whether the preset intelligent watch time has arrived；If preset smart value
Class's time arrives, then robot can exit intelligence function on duty, or stop intelligence function on duty, machine when there is personnel to intervene selection
People can exit intelligence function on duty.
The present invention realizes that robot substitutes the tax using technologies such as artificial intelligence AI technology, image recognition and network communications
Hall staff realizes that intelligence is on duty, effectively mitigates the operating pressure on duty of Taxation Work personnel, it is big that the tax may be implemented
The Room it is round-the-clock on duty.
By the intelligent attended mode of robot, the technologies such as positive artificial intelligence AI, image recognition, by the wound of information technology
New results are merged with working depth, effectively reduce the operating pressure of tax hall operator on duty, improve taxpayer's satisfaction, from
And achievees the purpose that accelerate the progress of work, promotes service quality.
Claims (8)
1. a kind of tax service intelligent robot method on duty based on Face datection, which is characterized in that
When service robot is intelligently on duty, by artificial intelligence AI technology, image recognition and network communication technology, service is realized
Robot is from passive service to taking the initiative in offering a hand, and when taxpayer encounters problems, service robot actively provides help for taxpayer.
2. the method according to claim 1, wherein
Key step is as follows:
(1) intelligent attended mode is set by tax service robot, tax service robot carries out equipment self-inspection；To self-test without
After accidentally, into intelligent attended mode；
(2) robot uses independent navigation, urgent avoidance technology, starts in tax hall according to preset intelligence route on duty
Patrol and turn, robot captures image/video stream in walking process；
(3) captured image video flowing is sent to recognition of face Cloud Server in the process of walking by robot in real time, and face is known
Face datection result is sent to robot by other server；
(4) result that robot returns to recognition of face server parses, if with the presence of taxpayer in testing result,
Start the program that stops walking in robot to stop in face of taxpayer at once, and starts active counseling services；
(5) it needs to service if taxpayer answers, service function required for robot prompts taxpayer to select, robot root
Carry out corresponding function services according to the service function of taxpayer's selection, after taxpayer completes correlation function service, robot after
It is continuous to carry out intelligent attended mode.
3. according to the method described in claim 2, it is characterized in that,
Further comprise,
The content that tax service robot carries out equipment self-inspection specifically includes that the company of network state, recognition of face cloud service system
The general character, camera, default route on duty.
4. according to the method described in claim 2, it is characterized in that,
Further comprise,
Robot captures the image/video stream in front of robot in two meters by the camera above opening in real time in walking process.
5. according to the method described in claim 2, it is characterized in that,
Further comprise,
If taxpayer answers and do not need to help, robot starting walking program continues to carry out smart value according to default route
Class's mode.
6. according to the method described in claim 2, it is characterized in that,
Further comprise,
When robot active counseling services, using voice mode, whether inquiry taxpayer wants help, and shows and can provide
Feature list.
7. according to the method described in claim 2, it is characterized in that,
Further comprise,
During intelligence is on duty, system judges whether the preset intelligent watch time has arrived, if preset intelligence for robot
It can arrive watch time, then robot can exit intelligence function on duty.
8. the method according to the description of claim 7 is characterized in that
Further comprise,
Stop intelligence function on duty when there are personnel to intervene selection, robot can exit intelligence function on duty.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811130032.8A CN109376221A (en) | 2018-09-27 | 2018-09-27 | Intelligent duty method of tax service robot based on face detection |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811130032.8A CN109376221A (en) | 2018-09-27 | 2018-09-27 | Intelligent duty method of tax service robot based on face detection |
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| Publication Number | Publication Date |
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| CN109376221A true CN109376221A (en) | 2019-02-22 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201811130032.8A Pending CN109376221A (en) | 2018-09-27 | 2018-09-27 | Intelligent duty method of tax service robot based on face detection |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110834337A (en) * | 2019-10-29 | 2020-02-25 | 上海大学 | Movable intelligent service robot system and safe and efficient service working method thereof |
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| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
| KR20150085644A (en) * | 2014-01-16 | 2015-07-24 | 한국전자통신연구원 | Performance Evaluation System and Method for Face Recognition of Service Robot using UHD Moving Image Database |
| CN107563886A (en) * | 2017-08-10 | 2018-01-09 | 浙江工业大学 | Intellect service robot system based on bank's guide system |
| CN207397340U (en) * | 2017-01-22 | 2018-05-22 | 广东美基沃得科技有限公司 | A kind of tax working lobby Service robot based on recognition of face |
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2018
- 2018-09-27 CN CN201811130032.8A patent/CN109376221A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN102103663A (en) * | 2011-02-26 | 2011-06-22 | 山东大学 | Ward visit service robot system and target searching method thereof |
| CN102323817A (en) * | 2011-06-07 | 2012-01-18 | 上海大学 | Service robot control platform system and multimode intelligent interaction and intelligent behavior realizing method thereof |
| KR20150085644A (en) * | 2014-01-16 | 2015-07-24 | 한국전자통신연구원 | Performance Evaluation System and Method for Face Recognition of Service Robot using UHD Moving Image Database |
| CN207397340U (en) * | 2017-01-22 | 2018-05-22 | 广东美基沃得科技有限公司 | A kind of tax working lobby Service robot based on recognition of face |
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Application publication date: 20190222 |