CN109326361A - A kind of method and system that hospital's sufferer is paid a return visit - Google Patents
A kind of method and system that hospital's sufferer is paid a return visit Download PDFInfo
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- CN109326361A CN109326361A CN201710637929.9A CN201710637929A CN109326361A CN 109326361 A CN109326361 A CN 109326361A CN 201710637929 A CN201710637929 A CN 201710637929A CN 109326361 A CN109326361 A CN 109326361A
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- sufferer
- return visit
- hospital
- information
- paid
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/22—Social work
Abstract
The invention discloses a kind of methods that hospital's sufferer is paid a return visit, comprising: receives the logging request that sufferer is paid a return visit；The return visit interface of the sufferer is accessed according to the logging request；Medical tracking information after uploading the hospital's satisfaction information and discharge that the sufferer is filled on the return visit interface；Hospital's satisfaction information and the medical tracking information are collected and are arranged.The invention also discloses the systems that a kind of hospital's sufferer is paid a return visit.The present invention is capable of forming the great return visit record and satisfaction investigation for having reference value, helps to improve the relationship between sufferer and doctor, hospital.
Description
Technical field
A kind of paid a return visit the present invention relates to medical network and big data technical field more particularly to hospital's sufferer method and it is
System.
Background technique
Early in December, 2015, national health State Family Planning Commission, human resources Department of Social Security, the Ministry of Finance, national Chinese medicine pencil
Reason office, which combines, to print and distribute " about the instruction for reinforcing public medical and health organization's performance appraisal ", to reinforce public health care machine
Structure performance appraisal work specifies direction.In terms of Basic medical and health institutions performance appraisal, one of key evaluation index is exactly
Patient satisfaction.
And existing hospital, though it pays a return visit due to history, medical condition limitation etc. or without sufferer or is exactly
So there are return visit, and artificial simple question, it is simple to record, the return visit record as EMR (electronic health record) is not become, is paid a return visit
Record is easily lost again, without system administration, without what reference value.
Summary of the invention
The present invention aiming at the problems existing in the prior art, provides a kind of method and system that hospital's sufferer is paid a return visit, energy
The great return visit record and satisfaction investigation for having reference value is enough formed, the pass between sufferer and doctor, hospital is helped to improve
Medical effect improves in system.
The technical solution that the present invention is proposed with regard to above-mentioned technical problem is as follows:
On the one hand, the present invention provides a kind of method that hospital's sufferer is paid a return visit, comprising:
Receive the logging request that sufferer is paid a return visit；
The return visit interface of the sufferer is accessed according to the logging request；
Medical treatment tracking letter after uploading the hospital's satisfaction information and discharge that the sufferer is filled on the return visit interface
Breath；
Hospital's satisfaction information and the medical tracking information are collected and are arranged.
Further, the logging request includes subscriber identity information；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
Further, the logging request includes the unique identifier of the sufferer；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
Treatment information corresponding to the unique identifier of the sufferer is obtained from diagnostic data base；The treatment packet
Include sufferer essential information, affiliated department, physician, diagnostic message, discharge or treatment end time；
The return visit interface of the sufferer is accessed so that the sufferer carries out return visit registration, and by the treatment information of the sufferer
It is shown on the return visit interface.
Preferably, hospital's satisfaction information includes: that doctor services aspect, hospital environment aspect, toll collector's service
Opinion in terms of attitude, in terms of nursing staff's attitude and in terms of hospital guide's personnel service's attitude, and hospital is needed to rectify and improve
Suggestion；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
Further, described that hospital's satisfaction information is collected and is arranged with the medical tracking information, have
Body includes:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is received respectively
Collection, and the information after collection is arranged, to feed back to corresponding personnel.
On the other hand, the present invention provides a kind of system that hospital's sufferer is paid a return visit, comprising:
Request receiving module, the logging request paid a return visit for receiving sufferer；
Interface access modules, for accessing the return visit interface of the sufferer according to the logging request；
Information uploading module, for uploading the hospital's satisfaction information and go out that the sufferer is filled on the return visit interface
Medical tracking information after institute；And
Finish message module, for hospital's satisfaction information and the medical tracking information be collected with it is whole
Reason.
Further, the logging request includes subscriber identity information；
The interface access modules are specifically used for:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
Further, the logging request includes the unique identifier of the sufferer；
The interface access modules specifically include:
Information acquisition unit, for obtaining the letter for the treatment of corresponding to the unique identifier of the sufferer from diagnostic data base
Breath；When the treatment information includes sufferer essential information, affiliated department, physician, diagnostic message, discharge or treatment end
Between；And
Access unit, for accessing the return visit interface of the sufferer so that the sufferer carries out return visit registration, and will be described
The treatment information of sufferer is shown on the return visit interface.
Preferably, hospital's satisfaction information includes: that doctor services aspect, hospital environment aspect, toll collector's service
Opinion in terms of attitude, in terms of nursing staff's attitude and in terms of hospital guide's personnel service's attitude, and hospital is needed to rectify and improve
Suggestion；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
Further, the finish message module is specifically used for:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is received respectively
Collection, and the information after collection is arranged, to feed back to corresponding personnel.
Technical solution provided in an embodiment of the present invention has the benefit that
It is established for each sufferer and pays a return visit interface, each sufferer is facilitated to carry out return visit record, the hospital filled in sufferer is satisfied
Medical tracking information after degree information and discharge is collected and arranges, and forms the return visit record with high medical reference value
And satisfaction investigation exchanges more frequent, medical treatment so that relationship is closer between sufferer and hospital, sufferer and doctor, sufferer
Effect is more preferable；The foundation of regulation on back visit, so that the line information feedback of Expensive and hard to visit doctors can be uploaded and be caused rapidly
Pay attention to, finally obtains improvement；Meanwhile to masses' cries such as dissatisfied opinion, the suggestions for needing to rectify and improve of hospital, necks at different levels will be obtained
Lead, social knowledgeable people takes seriously, and supervise, handle in time；In addition, improving quality of medical care, medical level comprehensively, comprehensively
The motive force for realizing hospital's system reform has far reaching significance to the lasting improvement of medical ecology.
Detailed description of the invention
To describe the technical solutions in the embodiments of the present invention more clearly, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the invention, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing.
Fig. 1 is the flow diagram for the method that hospital's sufferer that the embodiment of the present invention one provides is paid a return visit；
Fig. 2 is the schematic diagram at the return visit interface of sufferer in the method for hospital's sufferer return visit that the embodiment of the present invention one provides；
Fig. 3 is the signal of the return visit registration record of sufferer in the method for hospital's sufferer return visit that the embodiment of the present invention one provides
Figure；
Fig. 4 is the structural schematic diagram for the system that hospital's sufferer provided by Embodiment 2 of the present invention is paid a return visit.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with attached drawing to embodiment party of the present invention
Formula is described in further detail.
Embodiment one
The embodiment of the invention provides a kind of methods that hospital's sufferer is paid a return visit, referring to Fig. 1, this method comprises:
S1, the logging request that sufferer is paid a return visit is received；
S2, the return visit interface that the sufferer is accessed according to the logging request；
S3, the medical treatment tracking after the hospital's satisfaction information and discharge that the sufferer is filled on the return visit interface is uploaded
Information；
S4, hospital's satisfaction information and the medical tracking information are collected and are arranged.
It should be noted that sufferer can utilize terminal (such as computer) or application program when carrying out sufferer return visit work
APP initiates logging request to log in return visit system, and return visit system enters the return visit interface of sufferer, steps on so that sufferer pay a return visit
Note.Sufferer pays a return visit at it and fills in the impression to hospital's overall work, details and satisfaction, opinions and suggestions on interface, and goes out
Medical tracking information after institute is uploaded after the completion of filling in, and is formed return visit system and is paid a return visit registration record, and to these return visits
Registration record is collected and arranges.Sufferer is concerned about hospital's satisfaction, rationalizes to hospital and advise, and characterizes its care
The vision that development, hope and the hospital of hospital grow up altogether, is the embodiment of social civilization, also embodies the superiority of socialism, also
It is sufferer world outlook, values, itself comes to understand the comprehensive expression improved, even more doctor-patient relationship is harmonious most directly shows.
Further, the logging request includes subscriber identity information；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
It should be noted that avoid the hospital staff such as attending physician, nursing staff from being enrolled into the return visit of sufferer
Any modification of row, is arranged the logon rights of return visit system.When sufferer carrys out hospital admission, a user identity can be distributed to sufferer
Information, such as username and password.Sufferer logs in return visit system by the subscriber identity information, pays a return visit system to the user identity
Information is verified, for example, whether the user name password of verifying sufferer input and preservation user name password in database are consistent, if
Unanimously, then the return visit interface of the sufferer is accessed.Sufferer can log at any time return visit system using the subscriber identity information during treatment
The treatment information of system inquiry user, in addition logs in return visit system using the subscriber identity information in treatment end and carries out return visit note
Record, to guarantee to pay a return visit the authenticity recorded.
Further, the logging request includes the unique identifier of the sufferer；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
Treatment information corresponding to the unique identifier of the sufferer is obtained from diagnostic data base；The treatment packet
Include sufferer essential information, affiliated department, physician, diagnostic message, discharge or treatment end time；
The return visit interface of the sufferer is accessed so that the sufferer carries out return visit registration, and by the treatment information of the sufferer
It is shown on the return visit interface.
It should be noted that the present invention be by and meanwhile establish oracle database based on, establish data warehouse, establish
Central database, central database include all databases of pacs, his, lis Deng Quan institute.Institute of the sufferer during treatment
There is treatment information that can be stored in diagnostic data base, i.e. the unique identifier of sufferer and its treatment corresponding be stored in of information is examined
In disconnected database.
For sufferer after logging in return visit system, the system of return visit searches disease according to the unique identifier of sufferer from diagnostic data base
The treatment information of trouble, and treated information and shown on its return visit interface, to facilitate sufferer to check.As shown in Fig. 2, sufferer
When " Chen Shuhai " accesses it and pay a return visit interface, pays a return visit and show its gender, age, department locating for treatment, supervisor doctor on interface
Raw, disease, discharge or treatment end time of diagnosis etc..Return visit record is shown on interface, hospital's satisfaction is returned in addition, paying a return visit
The information such as visit, to realize investigation of the sufferer to hospital's satisfaction.
Preferably, hospital's satisfaction information includes: that doctor services aspect, hospital environment aspect, toll collector's service
Opinion in terms of attitude, in terms of nursing staff's attitude and in terms of hospital guide's personnel service's attitude, and hospital is needed to rectify and improve
Suggestion；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
It should be noted that return visit system can be logged in after sufferer discharge, fills in my recovery situation, state of an illness status, controls
Continue medicining condition etc. after treatment, these information provide reference for doctor, so that doctor is summarized raising, are conducive to next tool
There is the treatment of similar state of an illness sufferer.
Further, described that hospital's satisfaction information is collected and is arranged with the medical tracking information, have
Body includes:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is received respectively
Collection, and the information after collection is arranged, to feed back to corresponding personnel.
It should be noted that system of paying a return visit, which is formed, pays a return visit registration note after sufferer completes the filling in of hospital's satisfaction information
Record is illustrated in figure 3 the return visit registration record of sufferer " Chen Shuhai ", including patient information, return visit record and to hospital's satisfaction
It pays a return visit.Wherein, it pays a return visit record and fills in the recovery situation after sufferer discharge, state of an illness status, treatment subsequent administrations situation etc. for sufferer.
In addition, pay a return visit system by pay a return visit registration record upload, so as to the return visit registration record to each sufferer be collected with it is whole
Reason, and the information after arrangement is sent to related personnel and is checked, to be formed with the return visit note of high medical reference value
Record and satisfaction investigation, the performance appraisal for the medical treatment academic Technical Follow-Up, hospital and doctor of hospital provide true information
And data information.
The embodiment of the present invention can be established for each sufferer and pay a return visit interface, facilitate each sufferer to carry out return visit record, to disease
Medical tracking information after suffering from the hospital's satisfaction information filled in and discharge is collected and arranges, and being formed has high medical treatment ginseng
The return visit record and satisfaction investigation of value are examined, so that relationship is closer between sufferer and hospital, sufferer and doctor, sufferer,
Exchange is more frequent, and medical effect is more preferable；The foundation of regulation on back visit, so that the line information feedback of Expensive and hard to visit doctors can
It is uploaded rapidly and is drawn attention, finally obtain improvement；Meanwhile to groups such as dissatisfied opinion, the suggestions for needing to rectify and improve of hospital
Many cries, will obtain leaders, social knowledgeable people takes seriously, and supervise, handle in time；In addition, the present invention is to complete
Quality of medical care, medical level are improved in face, realize the motive force of hospital's system reform comprehensively, have to the lasting improvement of medical ecology
Far reaching significance.
Embodiment two
The embodiment of the invention provides the systems that a kind of hospital's sufferer is paid a return visit, and can be realized the side that above-mentioned hospital's sufferer is paid a return visit
All processes of method, referring to fig. 4, the system that hospital's sufferer is paid a return visit includes:
Request receiving module 1, the logging request paid a return visit for receiving sufferer；
Interface access modules 2, for accessing the return visit interface of the sufferer according to the logging request；
Information uploading module 3, for upload the sufferer on the return visit interface hospital's satisfaction information for filling in and
Medical tracking information after discharge；And
Finish message module 4, for hospital's satisfaction information and the medical tracking information be collected with it is whole
Reason.
Further, the logging request includes subscriber identity information；
The interface access modules are specifically used for:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
Further, the logging request includes the unique identifier of the sufferer；
The interface access modules specifically include:
Information acquisition unit, for obtaining the letter for the treatment of corresponding to the unique identifier of the sufferer from diagnostic data base
Breath；When the treatment information includes sufferer essential information, affiliated department, physician, diagnostic message, discharge or treatment end
Between；And
Access unit, for accessing the return visit interface of the sufferer so that the sufferer carries out return visit registration, and will be described
The treatment information of sufferer is shown on the return visit interface.
Preferably, hospital's satisfaction information includes: that doctor services aspect, hospital environment aspect, toll collector's service
Opinion in terms of attitude, in terms of nursing staff's attitude and in terms of hospital guide's personnel service's attitude, and hospital is needed to rectify and improve
Suggestion；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
Further, the finish message module is specifically used for:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is received respectively
Collection, and the information after collection is arranged, to feed back to corresponding personnel.
The embodiment of the present invention brings huge variation to hospital, and the application of the application of internet, especially big data makes
Between sufferer and hospital, sufferer and doctor, sufferer relationship it is closer, exchange it is more frequent, medical effect is more preferable, and medical trouble is existing
As being greatly reduced, satisfaction is increased substantially；The construction for objectively accelerating regulation on back visit makes since information flow is accelerated
The line information feedback for obtaining Expensive and hard to visit doctors can be uploaded and be drawn attention rapidly, and improvement is finally obtained；To hospital's work
The invisible supervision made, satisfaction are paid a return visit, and to masses' cries such as dissatisfied opinion, the suggestions for needing to rectify and improve of hospital, will be obtained at different levels
Leader, social knowledgeable people take seriously, and supervise, handle in time；Quality of medical care, medical level, Quan Mianshi are improved comprehensively
The motive force of existing hospital's system reform has far reaching significance to the lasting improvement of medical ecology.
The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all in spirit of the invention and
Within principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of method that hospital's sufferer is paid a return visit characterized by comprising
Receive the logging request that sufferer is paid a return visit；
The return visit interface of the sufferer is accessed according to the logging request；
Medical tracking information after uploading the hospital's satisfaction information and discharge that the sufferer is filled on the return visit interface；
Hospital's satisfaction information and the medical tracking information are collected and are arranged.
2. the method that hospital's sufferer as described in claim 1 is paid a return visit, which is characterized in that the logging request includes user identity
Information；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
3. the method that hospital's sufferer as described in claim 1 is paid a return visit, which is characterized in that the logging request includes the sufferer
Unique identifier；
The return visit interface that the sufferer is accessed according to the logging request, specifically includes:
Treatment information corresponding to the unique identifier of the sufferer is obtained from diagnostic data base；The treatment information includes disease
Suffer from essential information, affiliated department, physician, diagnostic message, discharge or treatment end time；
The return visit interface of the sufferer is accessed so that the sufferer carries out return visit registration, and the treatment information of the sufferer is shown
On the return visit interface.
4. the method that hospital's sufferer as described in claim 1 is paid a return visit, which is characterized in that hospital's satisfaction information includes:
Doctor services aspect, hospital environment aspect, toll collector's attitude aspect, nursing staff's attitude aspect and hospital guide personnel
Opinion in terms of attitude, and the suggestion that hospital is needed to rectify and improve；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
5. the method that hospital's sufferer as claimed in claim 4 is paid a return visit, which is characterized in that described to hospital's satisfaction information
It is collected and arranges with the medical tracking information, specifically include:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is collected respectively,
And arrange the information after collection, to feed back to corresponding personnel.
6. the system that a kind of hospital's sufferer is paid a return visit characterized by comprising
Request receiving module, the logging request paid a return visit for receiving sufferer；
Interface access modules, for accessing the return visit interface of the sufferer according to the logging request；
Information uploading module, after uploading the hospital's satisfaction information and discharge that the sufferer is filled on the return visit interface
Medical tracking information；And
Finish message module, for hospital's satisfaction information and the medical tracking information to be collected and arranged.
7. the system that hospital's sufferer as claimed in claim 6 is paid a return visit, which is characterized in that the logging request includes user identity
Information；
The interface access modules are specifically used for:
The subscriber identity information is verified, and accesses the return visit interface of the sufferer after being verified.
8. the system that hospital's sufferer as claimed in claim 6 is paid a return visit, which is characterized in that the logging request includes the sufferer
Unique identifier；
The interface access modules specifically include:
Information acquisition unit, for obtaining treatment information corresponding to the unique identifier of the sufferer from diagnostic data base；
The treatment information includes sufferer essential information, affiliated department, physician, diagnostic message, discharge or treatment end time；With
And
Access unit, for accessing the return visit interface of the sufferer so that the sufferer carries out return visit registration, and by the sufferer
Treatment information be shown on the return visit interface.
9. the system that hospital's sufferer as claimed in claim 6 is paid a return visit, which is characterized in that hospital's satisfaction information includes:
Doctor services aspect, hospital environment aspect, toll collector's attitude aspect, nursing staff's attitude aspect and hospital guide personnel
Opinion in terms of attitude, and the suggestion that hospital is needed to rectify and improve；
It is described medical treatment tracking information include sufferer discharge after recovery situation, state of an illness status, treatment subsequent administrations situation.
10. the system that hospital's sufferer as claimed in claim 9 is paid a return visit, which is characterized in that the finish message module is specifically used
In:
The opinions and suggestions of various aspects are collected respectively, the medical tracking information of each state of an illness is collected respectively,
And arrange the information after collection, to feed back to corresponding personnel.
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| CN201710637929.9A CN109326361A (en) | 2017-07-31 | 2017-07-31 | A kind of method and system that hospital's sufferer is paid a return visit |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710637929.9A CN109326361A (en) | 2017-07-31 | 2017-07-31 | A kind of method and system that hospital's sufferer is paid a return visit |
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| CN103902836A (en) * | 2014-04-14 | 2014-07-02 | 康博嘉信息科技（北京）有限公司 | Method, device and system for medical information interaction based on cloud service platform |
| CN106446487A (en) * | 2015-08-11 | 2017-02-22 | 天津平和悦科技有限公司 | Medical service evaluation method and system and medical service evaluation device |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6151581A (en) * | 1996-12-17 | 2000-11-21 | Pulsegroup Inc. | System for and method of collecting and populating a database with physician/patient data for processing to improve practice quality and healthcare delivery |
| CN1913657A (en) * | 2006-01-13 | 2007-02-14 | 中山大学 | Follow-up system and method of hospital using short message |
| CN103902836A (en) * | 2014-04-14 | 2014-07-02 | 康博嘉信息科技（北京）有限公司 | Method, device and system for medical information interaction based on cloud service platform |
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Address after: 518057 room 505 and 503, new industry incubation center building, scientific research and Development Park, Science Park, Yuehai street, Nanshan District, Shenzhen City, Guangdong Province Applicant after: SHENZHEN QUANXI MEDICAL TECHNOLOGY Co.,Ltd. Address before: 518055 floor 11, building B1, Nanshan Zhiyuan, No. 1001, Xueyuan Avenue, Xili street, Shenzhen, Guangdong Applicant before: SHENZHEN HOLOGRAPHIC MEDICAL DATA Co.,Ltd. |