CN109325666B - Service processing method, device, computer equipment and storage medium - Google Patents
Service processing method, device, computer equipment and storage medium Download PDFInfo
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- CN109325666B CN109325666B CN201811011184.6A CN201811011184A CN109325666B CN 109325666 B CN109325666 B CN 109325666B CN 201811011184 A CN201811011184 A CN 201811011184A CN 109325666 B CN109325666 B CN 109325666B
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Abstract
The application relates to a service processing method, a service processing device, computer equipment and a storage medium. The method comprises the following steps: acquiring a user-passing service processing request; acquiring input power consumption number information, and uploading the power consumption number information to a first server; receiving first power utilization information, and displaying the first power utilization information to a power utilization information query interface; acquiring a determined operation instruction triggered on a power utilization information inquiry interface, and entering a verification interface to verify the identity of a user; when the verification is successful, acquiring the personal information of the user obtained according to the user account information, and displaying the personal information of the user to a personal information confirmation interface of the user; and acquiring a submitting and handling instruction triggered on the personal information confirmation interface of the user, generating work order information, and sending the work order information to the second server. By adopting the method, the user does not need to manually input the related personal information and upload the related certificate information in the process of transacting the power consumption of the user, the transacting flow of the user's business is simplified, and the transacting efficiency of the user's business is improved.
Description
Technical Field
The present application relates to the field of internet technologies, and in particular, to a method and an apparatus for processing a service, a computer device, and a storage medium.
Background
With the development of internet technology, technology changes day by day, technologies such as cloud computing, big data, artificial intelligence systems, internet of things and the like advance rapidly and can be applied to the lives of people, and it is more and more common to handle various services at terminals. In the traditional technology, a user needs to manually fill in personal information related to a transacted user and upload a related certificate photo when transacting the power consumption user service through a terminal, and if the user wrongly fills in the personal information or the photo upload does not meet the standard, the user cannot pass the verification, and needs to refill data, so that the process is complex, and the efficiency of transacting the user service is reduced.
Disclosure of Invention
Therefore, in order to solve the above technical problems, it is necessary to provide a method, an apparatus, a computer device, and a storage medium, which can simplify the user-passing business transaction process and thereby improve the user-passing business transaction efficiency.
A method of traffic processing, the method comprising:
acquiring a user-passing service processing request, wherein the user-passing service processing request carries user account information;
acquiring input power consumption number information according to the user passing service processing request, and uploading the power consumption number information and user account information to a first server;
receiving first power utilization information corresponding to the power utilization number information sent by the first server, and displaying the first power utilization information to a power utilization information query interface;
acquiring a determined operation instruction triggered on the power utilization information inquiry interface, entering a verification interface, and performing user identity verification on the verification interface;
when the verification is successful, acquiring the user personal information which is sent by the first server and obtained according to the user account information, and displaying the user personal information to a user personal information confirmation interface;
and acquiring a submitting and handling instruction triggered on the user personal information confirmation interface, generating work order information, and sending the work order information to a second server through the first server.
In one embodiment, before the step of receiving the first power utilization information corresponding to the power utilization number information sent by the first server, the method includes:
transmitting the electricity consumption number information to a second server through the first server;
and receiving the first electricity utilization information inquired by the second server according to the electricity utilization number information through the first server.
In one embodiment, the receiving first electricity utilization information corresponding to the electricity utilization number information sent by the first server includes:
receiving power utilization address information corresponding to the power utilization number information;
and receiving at least one of meter reading degree information, meter reading date information and money amount information corresponding to the electricity consumption number information.
In one embodiment, after the step of receiving the electricity address information corresponding to the electricity number information, the method includes:
and acquiring a trigger operation instruction of the power utilization address information, entering an electronic map, and displaying a position corresponding to the power utilization address information on the electronic map.
In one embodiment, the performing user identity verification on the verification interface includes:
performing biometric verification and/or liveness detection;
the biometric verification comprises at least one verification of facial features, fingerprint features, iris features, retina features, voiceprint features and vein features;
the liveness detection includes at least one verification of a user blinking, opening a mouth, shaking a head, and nodding a head.
In one embodiment, the service processing method further includes:
acquiring trigger operation of a historical electricity consumption information inquiry control, and generating an inquiry historical operation instruction containing the electricity consumption number information;
transmitting the query history operation instruction to a second server through the first server;
and acquiring historical electricity utilization information corresponding to the electricity utilization number information inquired by a second server transmitted by the first server.
In one embodiment, the service processing method further includes:
acquiring triggering operation on an alarm control, and generating an alarm operation instruction containing the electricity consumption number information;
transmitting the alarm operation instruction to a second server through the first server;
and acquiring alarm feedback information which is sent by the first server and generated by the second server and corresponds to the electricity consumption number information.
An apparatus for traffic processing, the apparatus comprising:
the request information acquisition module is used for acquiring a user service processing request;
the power consumption serial number information acquisition module is used for acquiring input power consumption serial number information and transmitting the power consumption serial number information to the first server;
the power consumption information receiving module is used for receiving first power consumption information corresponding to the power consumption serial number information sent by the first server and displaying the first power consumption information to a power consumption information query interface;
the determining information acquisition module is used for acquiring a determining operation instruction triggered on the power utilization information inquiry interface;
the user authentication module is used for authenticating a user, acquiring the personal information of the user transmitted by the first server when authentication is successful, and displaying the personal information of the user to a personal information confirmation interface of the user;
and the information handling module is used for acquiring a submitting handling instruction triggered on a personal information confirmation interface of a user, generating work order information and sending the work order information to the second server through the first server.
A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the service processing method when executing the computer program.
A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, implements the service processing method.
After the user service processing request of the user is obtained, the corresponding first power consumption information can be inquired according to the power consumption number information input by the user, the determined operation instruction of the user on the first power consumption information is obtained, the verification interface is entered, the user verification is started, when the user verification is successful, the user personal information corresponding to the user account information is obtained, the handling instruction submitted by the user is obtained, and therefore the work order information is generated and transmitted to the second server through the first server. Therefore, the user does not need to manually input related personal information and upload related certificate information in the process of transacting the power consumption user, the transaction process of the user's user-passing business is simplified, and the transaction efficiency of the user-passing business is improved.
Drawings
FIG. 1 is a diagram of an application environment of a method for service processing in one embodiment;
FIG. 2 is a flow diagram of a method for service processing in one embodiment;
FIG. 3 is a flowchart illustrating triggering and querying a historical electricity usage information control in one embodiment;
FIG. 4 is a flow diagram illustrating triggering of an alert control in one embodiment;
FIG. 5 is a block diagram of a traffic processing apparatus in one embodiment;
FIG. 6 is a schematic diagram of a business transaction interface in one embodiment;
FIG. 7 is a schematic diagram of a power usage information query interface in one embodiment;
FIG. 8 is a schematic diagram of a verification interface in one embodiment;
FIG. 9 is a diagram of a user personal information confirmation interface in one embodiment;
FIG. 10 is a diagram of a display interface displaying a work order number in one embodiment;
FIG. 11 is a diagram illustrating an internal structure of a computer device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The service processing method provided by the application can be applied to the application environment shown in fig. 1. The terminal 110 communicates with the first server 120 through a network, and the first server 120 communicates with the second server 130 through a network. Specifically, the terminal 110 generates a service processing request, where the service processing request carries user account information, and the terminal 110 uploads the power consumption number information and the user account information obtained according to the service processing request to the first server 120; the terminal 110 receives first electricity utilization information corresponding to the electricity utilization number information sent by the first server 120 through the network; the terminal 110 acquires user personal information which is sent by the first server 120 through a network and is obtained according to user account information; the terminal 110 transmits the work order information to the second server 130 through the first server 120 via the network. Wherein the terminal 110 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices, the first server 120 and the second server 130 may be implemented by independent servers or a server cluster composed of a plurality of servers.
It will be understood that the terms "first," "second," and the like as used herein may be used herein to describe various servers, but these servers are not limited by these terms. These terms are only used to distinguish a first server from another server. For example, a first server may be referred to as a second server, and similarly, a second server may be referred to as a first server, without departing from the scope of the present invention. The first server and the second server are both servers, but they are not the same server.
In an embodiment, as shown in fig. 2, a service processing method is provided, which is described by taking the application of the method to the terminal 110 in fig. 1 as an example, and includes the following steps:
Specifically, an application program is started on the terminal, an interface of the application program is entered, the application program can be a browser or other application programs (such as a payment application and the like) capable of displaying the interface, and a control component capable of generating a service request, such as a user transacting button, is displayed in the interface. The user can trigger the user transacting button to generate a user transaction request on an interface displayed by an application program, or trigger the user transacting button to generate a user transaction request in a voice input mode, the terminal acquires the user transaction request, the user transaction request carries user account information of a current login user, and before the terminal acquires the user transaction request, the user registers the user account information and logs in the application program according to the user account information.
And step 204, acquiring the input electricity consumption number information according to the user service processing request, and uploading the electricity consumption number information and the user account information to the first server.
After the terminal acquires the user service processing request, the terminal enters a service processing interface for inputting the electricity consumption number information as shown in fig. 6, and a confirmation control, such as a confirmation button, which can be used for confirming the electricity consumption number information is displayed on the interface. After the user inputs the electricity utilization number information at the terminal, the user can complete the input of the electricity utilization number information by triggering the confirmation button. When the user triggers the confirmation button, the terminal acquires the electricity consumption number information input by the user on the service handling interface; and then, uploading the acquired electricity consumption number information and the user account information to a second server through the first server. The electricity consumption number information can be a string of numbers, the string of numbers can be composed of one or more of numbers, letters and characters, and the string of numbers has uniqueness.
It is understood that the number of digits of the string number is preset on the terminal, and the preset number of digits of the string number may be the first preset number of digits. The first preset digit of the string of numbers can be 16 digits, and when the number of the numbers acquired by the terminal is not equal to the number of the preset numbers, the service handling interface displays the feedback error reporting information. And when the number of the numbers acquired by the terminal is equal to the number of the preset numbers, the acquired electricity utilization number information and the user account information are sent to a second server through a first server. Further, the second server receives the transmitted electricity utilization number information and the user account information, and searches the corresponding first electricity utilization information according to the electricity utilization number information. And when the second server finds the first electricity utilization information corresponding to the electricity utilization number information, the first electricity utilization information is sent to the terminal through the first server, and the first electricity utilization information carries user account information. And when the second server cannot search the corresponding first power consumption information according to the power consumption number information, generating search failure information, wherein the search failure information carries user number information, sending the search failure information to the terminal through the first server, receiving the transmitted search failure information by the terminal, and displaying the search failure information on a service handling interface.
And step 206, receiving first electricity utilization information corresponding to the electricity utilization number information sent by the first server, and displaying the first electricity utilization information to an electricity utilization information query interface.
Specifically, the terminal uploads the acquired electricity consumption number information to a second server through a first server, and the second server receives the transmitted electricity consumption number information, wherein the electricity consumption number information carries user account information; the second server searches corresponding first electricity consumption information according to the electricity consumption number information, and sends the first electricity consumption information to the terminal through the first server, wherein the first electricity consumption information carries user account information. The first server finds the corresponding user account according to the user account information carried by the first power consumption information, and sends the first power consumption information to the terminal. The terminal receives the first electricity consumption information corresponding to the electricity consumption number information sent by the first server, and displays the first electricity consumption information to the electricity consumption information query interface shown in fig. 7.
Further, the first electricity utilization information comprises electricity utilization number information and a current user name, an electricity utilization address, a last meter reading row degree, a last meter reading date and a balance and the like corresponding to the electricity utilization number information. When the balance corresponding to the electricity consumption number information is less than zero, the balance value of the electricity consumption information query interface is a negative number; when the balance corresponding to the electricity consumption number information is equal to zero, the balance value of the electricity consumption information query interface is zero; when the balance corresponding to the electricity consumption number information is larger than zero, the balance value of the electricity consumption information query interface is positive.
And step 208, acquiring a determined operation instruction triggered on the power utilization information inquiry interface, entering a verification interface, and performing user identity verification on the verification interface.
Specifically, a transaction control part, such as a transaction button, which can be used for transacting the power consumption user is displayed on the power consumption information query interface, and when the user confirms that the first power consumption information displayed on the power consumption information query interface is correct, the user triggers a transaction operation instruction by clicking the transaction button. The terminal acquires a transaction operation instruction triggered by the user on the power utilization information query interface, displays a verification interface shown in figure 8 according to the transaction operation instruction, and performs user identity verification on the verification interface.
In particular, the verification interface illustrated in fig. 8 displays a control, such as a start verification button, that can be used to start verification. After the application program enters the verification interface, the user generates a verification operation instruction by triggering a start verification button. When the terminal acquires a verification operation instruction generated on a verification interface, user identity authentication is carried out, and the terminal calls the verification interface to extract data acquired by the current verification interface; and the terminal receives the verification success information returned by the verification interface, and uploads the user account information carried by the service processing request to the first server after receiving the verification success information. When receiving user account information uploaded by a terminal, a first server searches user personal information corresponding to the user account information and sends the user personal information to the terminal. And after receiving the user personal information sent by the first server, the terminal displays the user personal information to a user personal information display interface. Further, the personal information of the user comprises at least one of the name, the identification number, the mobile phone number and the payment account identification of the user. The payment account identification comprises a payment account name and a payment account, the payment account name can be a string of numbers, the string of numbers can be composed of one or more of numbers, letters and characters, and the string of numbers has uniqueness; the payment account number may be a string of numbers, which may be comprised of one or more of numbers, letters, and characters, the string of numbers being unique.
And step 212, acquiring a submitting transaction instruction triggered on the personal information confirmation interface of the user, generating work order information, and sending the work order information to the second server through the first server.
Specifically, a user personal information display interface as illustrated in fig. 9 displays a submit transaction control and a return control, such as a submit transaction button and a return button. When the user confirms that the content of the personal information display interface of the user is correct, the user can trigger the submitting operation by clicking the submitting button to generate a submitting instruction. And when the terminal acquires a transaction submitting instruction generated on the personal information confirmation interface of the user, generating work order information and sending the work order information to the second server through the first server. The work order information comprises electricity consumption number information and user account information. And the first server receives the work order information uploaded by the terminal and sends the work order information to the second server. The second server receives the work order information transmitted by the first server, and generates a work order number corresponding to the work order information after receiving the work order information, wherein the work order number can be generated according to a time sequence; the second server transmits the work order number to the terminal through the first server; and the second server transacts the electricity user service according to the work order information. The terminal receives the work order number generated by the second server and transmitted from the first server, and displays the work order number on the work order number display interface as shown in fig. 10.
The application program can also display a progress query interface, and after the terminal sends the work order information to the second server through the first server, the user can trigger a progress query control, such as a progress query button, on a business handling interface displayed by the application program. When the terminal obtains the triggering operation of the user on the progress query button, a progress query instruction is sent to the second server through the first server, and the progress query instruction carries a work order number transmitted by the second server. Wherein, the work order number can be a string number, the string number can be composed of one or more of numbers, letters and characters, and the string number has uniqueness. It is understood that the number of digits of the string number is preset on the second server, the preset number of digits of the string number may be a second preset number of digits, and the second preset number of digits of the string number may be 20 digits. And the second server receives the progress query instruction sent by the first server, queries the corresponding business handling progress of the work order number according to the work order number carried by the progress query instruction, and sends the queried result to the terminal through the first server. And the terminal receives a query result of the electricity utilization service corresponding to the current user account information and transacted by the second server from the first server, and displays the query result on the progress query interface.
According to the service processing method, after a user-passing service processing request of a user is obtained, the power consumption number information input by the user can be obtained according to the service processing request, the corresponding first power consumption information can be inquired according to the number information, the first power consumption information can be visually displayed on the power consumption information inquiry interface, and the user can check the content in the first power consumption information on the power consumption information inquiry interface, so that the content corresponding to the input power consumption number information is the content of the user needing to pass the user. And when the user confirms that the content displayed on the power utilization information query interface is correct, triggering a handling control to enter a user verification interface, and verifying the user on the interface. When the information of successful verification is obtained, the terminal obtains the user personal information corresponding to the current account information, the user needs to perform secondary confirmation on the content displayed on the user personal information interface, and the user can continue to transact the power utilization user service when the confirmation is successful. Therefore, the user can handle the electricity-using user service without manually inputting the related personal information and uploading the related certificate information, so that the user service handling process is simplified, and the situations that the user manually inputs the information, the transmission error exists, the uploaded picture is not in standard and the user needs to handle the information again are avoided. The secondary confirmation is carried out on the user personal information confirmation interface, so that the accuracy of the personal information is guaranteed, the use experience of the user can be provided, the human resources can be saved, and the handling efficiency of the power utilization user service is improved.
In one embodiment, the step of receiving the first power utilization information corresponding to the power utilization number information sent by the first server is preceded by the steps of: transmitting the electricity consumption number information to a second server through the first server; and receiving the first power utilization information inquired by the second server according to the power utilization number information through the first server.
The second server receives the electricity consumption number information transmitted by the first server, and inquires corresponding first electricity consumption information according to the electricity consumption number information, wherein the first electricity consumption information carries user account information; and the second server sends the first power utilization information to the first server. The first server receives the transmitted first power consumption information, searches the corresponding account according to the user account information carried by the first power consumption information, and sends the first power consumption information to the corresponding account.
In this embodiment, the terminal performs information interaction with the second server through the first server. Therefore, when the terminal transacts the electric user service, the data interaction is not directly carried out with the second server, the stability in the communication process can be improved, and the information safety in the communication process can also be improved. The first server is mainly responsible for receiving and transmitting information, and can transmit the information to the corresponding account according to the account information carried by the information, so that the information is transmitted more reliably.
In one embodiment, receiving first electricity utilization information corresponding to the electricity utilization number information sent by the first server comprises: receiving power utilization address information corresponding to the power utilization number information; and receiving at least one of meter reading degree information, meter reading date information and money amount information corresponding to the electricity consumption number information.
The terminal can display the received first power consumption information on a power consumption information query interface shown in fig. 7. Therefore, the user can visually see the content of the first power consumption information inquired according to the power consumption number information, and whether the content corresponding to the power consumption number information is the content of the user who needs to pass the home or not is obtained. When the user finds that the content of the first power consumption information corresponding to the power consumption number information is not the content which needs passing the user, the user can quit from re-inputting the power consumption number information; and when the user finds that the content corresponding to the electricity consumption number information is correct, performing the next operation. Therefore, the power utilization user can be prevented from carrying out power utilization when the user mistakenly transmits the power utilization number information, and the accuracy rate of user-passing service handling is improved.
In one embodiment, after the step of receiving the electricity address information corresponding to the electricity number information, the method includes:
and acquiring a trigger operation instruction of the electricity utilization address information, entering an electronic map, and displaying a position corresponding to the electricity utilization address information on the electronic map.
In this embodiment, as shown in the electricity consumption information query interface shown in fig. 7, the electricity consumption address information corresponding to the electricity consumption number information is displayed on the electricity consumption information query interface, and when the user performs a trigger operation on the electricity consumption address information, an operation instruction for viewing a map instruction is generated. The terminal acquires a trigger operation instruction of the electricity utilization address information, calls an interface of a map, enters the electronic map, and displays a position corresponding to the electricity utilization address information on the electronic map. Therefore, when the user needs to determine whether the electricity utilization address information is accurate, the position corresponding to the electricity utilization address information can be visually seen on the electronic map, and the situation that the user still uses electricity when the electricity utilization address information is wrong is reduced.
In one embodiment, the user identity verification is performed at a verification interface, comprising:
performing biometric verification and/or liveness detection; biometric verification including at least one of facial, fingerprint, iris, retina, voiceprint and vein verification; the liveness detection includes at least one verification of a user blinking, opening a mouth, shaking a head, and nodding a head.
Specifically, in the verification interface shown in fig. 8, a control that can start verification, for example, a start verification button, is displayed on the verification interface. When the user triggers the start authentication button, the user is authenticated.
When the user is authenticated, biometric authentication and living body authentication are performed. The order of the biometric authentication and the living body authentication is not limited. When the verification is started, the terminal calls the verification interface to carry out identity verification on the current user, and when the biological identification verification is successful and the living body verification is successful, the personal information of the user corresponding to the current account information is obtained and displayed on the personal information display interface of the user.
In this embodiment, when the user passes the power consumption, biometric authentication and/or in-vivo authentication needs to be performed on the current user, and when the current user is successfully authenticated, the user personal information corresponding to the current account information is displayed on the user personal information display interface, so that the user passes the power consumption. Therefore, the safety of the users using the electricity is improved, the use experience of the users can be improved, the human resources are saved, and the service handling efficiency of the users using the electricity is improved.
In one embodiment, as shown in fig. 3, the method for processing the service further includes:
When a user triggers the historical electricity utilization information inquiry button, the terminal acquires triggering operation on the historical electricity utilization information inquiry control to generate an inquiry historical operation instruction, and the inquiry historical operation instruction contains electricity utilization number information.
The terminal uploads the generated inquiry history operation instruction and the user account information to the first server, and the first server receives the transmitted inquiry history operation instruction and transmits the inquiry history operation instruction to the second server.
And step 306, acquiring historical electricity utilization information corresponding to the electricity utilization number information inquired by the second server transmitted by the first server.
The second server receives the historical electricity utilization inquiry operation instruction transmitted by the first server, inquires corresponding historical electricity utilization information according to the electricity utilization number information carried by the historical electricity utilization inquiry operation instruction, and transmits the historical electricity utilization information to the first server, wherein the historical electricity utilization information carries user account information. The first server receives the historical power utilization information sent by the second server, searches the corresponding account according to the user account information carried by the historical power utilization information, and sends the historical power utilization information to the corresponding account. The terminal acquires historical electricity utilization information corresponding to the current account transmitted by the first server and displays the historical electricity utilization information on a historical electricity utilization information query interface.
In this embodiment, a historical electricity consumption information query control is further displayed on the electricity consumption information query interface, after the terminal acquires the first electricity consumption information, the terminal can also query the historical electricity consumption information of the electricity consumption number according to needs, and a user can visually see the historical electricity consumption information corresponding to the electricity consumption number information, so that the historical electricity consumption condition of the electricity consumption number information can be known. Besides, other people can also inquire the historical electricity consumption information of the user by triggering the historical electricity consumption information inquiry control, therefore, the historical electricity consumption information corresponding to the electricity consumption number information which is required to be inquired can be inquired conveniently and quickly, and meanwhile, when the user family wants to know the electricity consumption condition of the user, the historical electricity consumption information corresponding to the electricity consumption number information can be inquired, the historical electricity consumption information of the user is obtained, so that the electricity consumption condition of the user is known, the user experience can be improved, and the system is more humanized.
In one embodiment, as shown in fig. 4, the method for processing the service further includes:
and 402, acquiring the trigger operation of the alarm control, and generating an alarm operation instruction containing the electricity consumption number information.
And when the user triggers the alarm button, the terminal acquires the triggering operation of the alarm control and generates an alarm operation instruction, wherein the alarm operation instruction contains the electricity utilization number information.
And step 404, transmitting the alarm operation instruction to a second server through the first server.
The terminal uploads the generated alarm operation instruction and the user account information to the first server, and the first server receives the sent alarm operation instruction and transmits the alarm operation instruction to the second server.
And 406, acquiring alarm feedback information which is generated by the second server and corresponds to the electricity consumption number information and sent by the first server.
And the second server receives the alarm operation instruction transmitted by the first server, generates alarm feedback information according to the alarm operation instruction and transmits the alarm feedback information to the first server, wherein the alarm feedback information carries the user account information. And the first server receives the alarm feedback information sent by the second server, finds the corresponding account according to the user account information carried by the alarm feedback information, and sends the alarm feedback information to the corresponding account. The terminal acquires the alarm feedback information corresponding to the current account transmitted by the first server and displays the alarm feedback information to an alarm feedback interface.
In this embodiment, an alarm control is also displayed on the interfaces of power consumption information inquiry, user personal information confirmation and the like. When the user transacts the power utilization business, the alarm control can be triggered to generate an alarm operation instruction. And the terminal transmits the acquired alarm operation instruction to the second server through the first server and receives alarm feedback information of the alarm operation instruction transmitted by the second server through the first server. Therefore, the user can timely alarm the found problems in the process of handling the electricity user service, so as to help solve the problems, reduce the proportion of error information in the user service handling process, enable the operation process to be more humanized and improve the use experience of the user.
It should be understood that although the various steps in the flow charts of fig. 2-4 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2-4 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.
In one embodiment, as shown in fig. 5, there is provided a service processing apparatus 500, including: a request information acquisition module 501, a power consumption number information acquisition module 502, a power consumption information receiving module 503, a determination information acquisition module 504, a user verification module 505, and an information handling module 506, wherein:
a request information obtaining module 501, configured to obtain a user service processing request.
The electricity consumption number information obtaining module 502 is configured to obtain the input electricity consumption number information, and transmit the electricity consumption number information to the first server.
The electricity consumption information receiving module 503 is configured to receive first electricity consumption information corresponding to the electricity consumption number information sent by the first server, and display the first electricity consumption information to the electricity consumption information query interface.
And the determination information acquisition module 504 is configured to acquire a determination operation instruction triggered on the power utilization information query interface.
And the user authentication module 505 is configured to authenticate a user, and when authentication is successful, obtain the personal information of the user transmitted by the first server, and display the personal information of the user to a personal information confirmation interface of the user.
And the information handling module 506 is configured to obtain a submit handling instruction triggered on the user personal information confirmation interface, generate work order information, and send the work order information to the second server through the first server. In one embodiment, the electricity consumption number information obtaining module 502 is further configured to send the electricity consumption number information to the second server through the first server; the power consumption information receiving module 503 is further configured to receive first power consumption information, which is sent by the second server through the first server and is queried according to the power consumption number information.
In one embodiment, the power consumption information receiving module 503 is further configured to receive the first power consumption information corresponding to the power consumption number information, including: receiving power utilization address information corresponding to the power utilization number information; and receiving at least one of meter reading degree information, meter reading date information and money amount information corresponding to the electricity consumption number information.
In one embodiment, the service processing apparatus further includes: and the electronic map display module is used for entering the electronic map and displaying the position corresponding to the power utilization address information on the electronic map when the trigger operation instruction of the power utilization address information is acquired.
In one embodiment, the user identity verification module 505 is configured to perform biometric verification and/or liveness detection on the user; the user authentication module 505 includes: a biological identification verification module and a living body detection module. The biometric authentication module further comprises: the system comprises a facial feature verification module, a fingerprint feature verification module, an iris feature verification module, a retina feature verification module, a voiceprint feature verification module and a vein feature verification module, wherein the facial feature verification module, the fingerprint feature verification module, the iris feature verification module, the retina feature verification module, the voiceprint feature verification module and the vein feature verification module are respectively used for verifying facial features, fingerprint features, iris features, retina features, voiceprint features and vein features. The living body detection module is used for verifying blinking, mouth opening, head shaking and head pointing of a user.
In one embodiment, the service processing apparatus further includes: the historical electricity utilization information query module is used for acquiring trigger operation for querying the historical information control and generating a historical query operation instruction containing electricity utilization number information; and transmitting the historical inquiry operation instruction to a second server through the first server, and acquiring historical electricity utilization information corresponding to the electricity utilization number information inquired by the second server and transmitted by the first server.
In one embodiment, the service processing apparatus further includes: the alarm module is used for acquiring the trigger operation of the alarm control and generating an alarm operation instruction containing the electricity utilization number information; and transmitting the alarm operation instruction to a second server through the first server, and acquiring alarm feedback information generated by the second server and transmitted by the first server.
The modules in the service processing device can be wholly or partially implemented by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as shown in fig. 11. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a business process method. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
Those skilled in the art will appreciate that the architecture shown in fig. 11 is a block diagram of only a portion of the architecture associated with the subject application, and is not intended to limit the computing device to which the subject application may be applied, and that a computing device may in particular include more or less components than those shown, or combine certain components, or have a different arrangement of components.
In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, which, when executed by a processor, implements the steps in the methods of the embodiments described above.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A service processing method is applied to an application program running on a terminal, and the method comprises the following steps:
acquiring a user-passing service processing request, wherein the user-passing service processing request carries user account information; the user account information is information for logging in the application program;
acquiring input power consumption number information according to the user passing service processing request, and uploading the power consumption number information and user account information to a first server;
receiving first power utilization information corresponding to the power utilization number information sent by the first server, and displaying the first power utilization information to a power utilization information query interface;
acquiring a determined operation instruction triggered on the power utilization information inquiry interface, entering a verification interface, and performing user identity verification on the verification interface;
when the verification is successful, acquiring the user personal information which is sent by the first server and obtained according to the user account information, and displaying the user personal information to a user personal information confirmation interface;
acquiring a submitting and handling instruction triggered on the user personal information confirmation interface, generating work order information, and sending the work order information to a second server through the first server, so that the second server processes the power consumption user service according to the work order information;
acquiring a trigger operation of an alarm control on the electricity consumption information inquiry interface, and generating an alarm operation instruction containing the electricity consumption number information;
transmitting the alarm operation instruction to a second server through the first server;
and acquiring the alarm feedback information which is sent by the first server and generated by the second server and corresponds to the electricity consumption number information, and displaying the alarm feedback information on an alarm feedback interface.
2. The method according to claim 1, wherein the step of receiving the first power utilization information corresponding to the power utilization number information sent by the first server is preceded by:
transmitting the electricity consumption number information to a second server through the first server;
and receiving the first electricity utilization information inquired by the second server according to the electricity utilization number information through the first server.
3. The method according to claim 1, wherein the receiving the first power utilization information corresponding to the power utilization number information sent by the first server comprises:
receiving power utilization address information corresponding to the power utilization number information;
and receiving at least one of meter reading degree information, meter reading date information and money amount information corresponding to the electricity consumption number information.
4. The method according to claim 3, wherein after the step of receiving the electricity address information corresponding to the electricity number information, the method comprises:
and acquiring a trigger operation instruction of the power utilization address information, entering an electronic map, and displaying a position corresponding to the power utilization address information on the electronic map.
5. The method of claim 1, wherein the performing user authentication at the authentication interface comprises:
performing biometric verification and/or liveness detection;
the biometric verification comprises at least one verification of facial features, fingerprint features, iris features, retina features, voiceprint features and vein features;
the liveness detection includes at least one verification of a user blinking, opening a mouth, shaking a head, and nodding a head.
6. The method of claim 1, further comprising:
acquiring trigger operation of a historical electricity consumption information inquiry control, and generating an inquiry historical operation instruction containing the electricity consumption number information;
transmitting the query history operation instruction to a second server through the first server;
and acquiring historical electricity utilization information corresponding to the electricity utilization number information inquired by a second server transmitted by the first server.
7. An apparatus for processing service, the apparatus being applied to an application program running on a terminal, the apparatus comprising:
the request information acquisition module is used for acquiring a user service processing request; the user passing service processing request carries user account information; the user account information is information for logging in the application program;
the power consumption serial number information acquisition module is used for acquiring input power consumption serial number information and transmitting the power consumption serial number information to the first server;
the power consumption information receiving module is used for receiving first power consumption information corresponding to the power consumption serial number information sent by the first server and displaying the first power consumption information to a power consumption information query interface;
the determining information acquisition module is used for acquiring a determining operation instruction triggered on the power utilization information inquiry interface;
the user authentication module is used for authenticating a user, acquiring the personal information of the user transmitted by the first server when authentication is successful, and displaying the personal information of the user to a personal information confirmation interface of the user;
the information processing module is used for acquiring a submitting processing instruction triggered on a personal information confirmation interface of a user, generating work order information and sending the work order information to a second server through the first server so that the second server processes the power consumption business of the user according to the work order information;
the alarm module is used for acquiring the triggering operation of an alarm control on the electricity consumption information inquiry interface and generating an alarm operation instruction containing the electricity consumption number information; transmitting the alarm operation instruction to a second server through the first server; and acquiring the alarm feedback information which is sent by the first server and generated by the second server and corresponds to the electricity consumption number information, and displaying the alarm feedback information on an alarm feedback interface.
8. The apparatus of claim 7, wherein the electricity usage number information obtaining module is further configured to send the electricity usage number information to a second server through the first server; the electricity utilization information receiving module is further used for receiving the first electricity utilization information inquired by the second server according to the electricity utilization number information through the first server.
9. A computer device comprising a memory and a processor, the memory having stored thereon a computer program operable on the processor, wherein the processor, when executing the computer program, performs the steps of the method of any of claims 1 to 6.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 6.
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| CN110223037A (en) * | 2019-05-24 | 2019-09-10 | 深圳供电局有限公司 | A kind of electric power electricity consumption transfer transaction processing method and its system |
| CN110611712A (en) * | 2019-09-17 | 2019-12-24 | 深圳市数聚能源科技有限公司 | Data transmission method, device, computer equipment and storage medium |
| CN111275398B (en) * | 2020-01-20 | 2024-03-26 | 深圳市赛易特信息技术有限公司 | Online household application processing method, terminal and storage medium for gas system |
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