CN109194717A - A kind of set-off service implementation method and device based on OSS - Google Patents
A kind of set-off service implementation method and device based on OSS Download PDFInfo
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- CN109194717A CN109194717A CN201810892569.1A CN201810892569A CN109194717A CN 109194717 A CN109194717 A CN 109194717A CN 201810892569 A CN201810892569 A CN 201810892569A CN 109194717 A CN109194717 A CN 109194717A
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- 238000000034 method Methods 0.000 title claims abstract description 50
- 238000010276 construction Methods 0.000 claims abstract description 95
- 238000011156 evaluation Methods 0.000 claims description 24
- 238000007726 management method Methods 0.000 claims description 11
- 230000008569 process Effects 0.000 claims description 10
- 238000013468 resource allocation Methods 0.000 claims description 7
- 238000011144 upstream manufacturing Methods 0.000 claims description 7
- 238000004891 communication Methods 0.000 claims description 4
- 230000004913 activation Effects 0.000 abstract description 2
- 238000012550 audit Methods 0.000 abstract description 2
- 238000009826 distribution Methods 0.000 abstract 1
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- 238000012986 modification Methods 0.000 description 1
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- 238000007493 shaping process Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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Abstract
The present invention provides a kind of set-off service implementation method and device based on OSS, which comprises based on preconfigured webservice interface in operation system client, sends to OSS operation system server-side and surveys service request outside set-off；Survey information on services outside the agreement set-off that the OSS operation system server-side returns if receiving, it is outer survey construction system with carry out it is outer survey and assess, obtain arrangement and method for construction and budget, and the arrangement and method for construction and budget are sent to the operation system client；If user according in the operation system client arrangement and method for construction and budget determination set-off business is implemented, based on the webservice interface carry out resource distribution, construction and audit.The present invention realizes that the end operator PE automatically configures activation, and the timely online of set-off business can be realized automatically, and reduces risk.
Description
Technical Field
The invention belongs to the technical field of communication, and particularly relates to a method and a device for implementing an OSS-based customer collecting service.
Background
The whole process from acceptance to completion of integral construction is extremely complex and delicate. Because the quality of the overall realization capability of the passenger collecting service is a great consideration for the satisfaction degree and the credibility of the operator, the complete flow and supervision of the perfect passenger collecting operator are quite in place and accurate, and the complete process, the complete improvement and the upgrade and the like are also needed for a long time.
The whole set of system is relatively complex due to the customer service collection. Many operators were initially only manually implemented. The manual implementation is carried out, on one hand, workers are required to have basic customer collecting service implementation knowledge, and errors are easy to occur in the manual implementation process; on the other hand, the manual implementation of the customer collecting service requires a lot of time and is inefficient.
Disclosure of Invention
In order to overcome the problem that the existing manual implementation method is time-consuming and labor-consuming or at least partially solve the problem, the invention provides a method and a device for implementing the customer service based on the OSS.
According to a first aspect of the present invention, an OSS-based customer service implementation method is provided, including:
sending an outside-collected survey service request to an OSS service system server based on a web service interface pre-configured on the service system client;
if receiving the information of the service of the external survey of the client of the agreement set returned by the service end of the OSS service system, externally surveying the construction system to carry out external survey and evaluation, acquiring a construction scheme and budget and sending the construction scheme and the budget to the client of the service system;
and if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client, performing resource configuration, construction and auditing based on the webservice interface.
According to a second aspect of the present invention, an OSS-based customer service implementation apparatus is provided, including:
the request module is used for sending a request for collecting the extravehicular exploration service to the OSS service system server based on a web service interface which is pre-configured on the service system client;
the external exploration module is used for externally exploring a construction system to perform external exploration and evaluation, acquiring a construction scheme and budget and sending the construction scheme and budget to the business system client if receiving the information of the collection-approved external exploration service returned by the OSS business system server;
and the implementation module is used for carrying out resource configuration, construction and auditing based on the webservice interface if a user determines to implement the customer collecting service according to the construction scheme and budget on the service system client.
According to a third aspect of the present invention, there is provided an electronic apparatus comprising:
at least one processor, at least one memory, and a bus; wherein,
the processor and the memory complete mutual communication through the bus;
the memory stores program instructions executable by the processor, which when called by the processor are capable of performing the method as previously described.
According to a fourth aspect of the invention, there is provided a non-transitory computer readable storage medium storing computer instructions which cause the computer to perform the method as described above.
The invention provides a method and a device for implementing an OSS-based client collecting service, which send a client collecting external exploration service request to an OSS service system server through a webservice interface pre-configured by a service system client, externally explore to a construction system for external exploration and evaluation based on the webservice interface after the request is agreed, acquire a construction scheme and budget, and transmitting the construction scheme and the budget to the service system client, if the user determines to implement the customer collecting service, then resource allocation, construction and auditing are carried out based on the webservice interface, the embodiment realizes the automatic allocation and activation of the operator PE end, the method can simply realize timely online of the customer collecting service and reduce risks, and carry out lightweight online on the related system, thereby meeting the requirement of customers on the online of the customer collecting service as early as possible, improving the trust and satisfaction of users on the system, and further improving the benefit of communication enterprises.
Drawings
Fig. 1 is a schematic overall flow chart of a method for implementing an OSS-based customer service collection according to an embodiment of the present invention;
fig. 2 is a schematic overall structure diagram of an OSS-based customer service implementation apparatus according to an embodiment of the present invention;
fig. 3 is a schematic view of an overall structure of an electronic device according to an embodiment of the present invention.
Detailed Description
The following detailed description of embodiments of the present invention is provided in connection with the accompanying drawings and examples. The following examples are intended to illustrate the invention but are not intended to limit the scope of the invention.
In an embodiment of the present invention, an OSS-based customer service implementation method is provided, and fig. 1 is a schematic overall flow chart of the OSS-based customer service implementation method according to the embodiment of the present invention, where the method includes: s101, sending an outside-client survey service request to an OSS service system server based on a web service interface pre-configured on the service system client;
the service system client is a client provided with a guest collecting service system. And the OSS service system server is a service end of the customer service system. The OSS is an integrated information resource sharing support system of a telecommunication operator, mainly comprises parts such as network management, system management, charging, business, finance and customer service, and is organically integrated through a unified information bus. First, a webservice interface is configured on a service system client. The webservice interface is an interface that allows different applications running on different machines to exchange data or integrate with each other without the aid of additional, specialized third-party software or hardware. And sending an outside-collected survey service request to an OSS service system server through the webservice interface to request outside-collected survey service.
S102, if receiving the information of agreeing to collect the extravehicular exploration service returned by the service end of the OSS service system, extravehicular exploration is carried out on the construction system to carry out extravehicular exploration and evaluation, a construction scheme and budget are obtained, and the construction scheme and the budget are sent to a service system client;
after the OSS service system server agrees, the webservice interface instantiates the process of the extravehicular exploration service by calling a server program. The construction method comprises the steps of firstly carrying out external exploration and evaluation on a construction system, wherein the evaluation comprises technical evaluation and budget evaluation, so that a construction scheme and budget are obtained. And after the external exploration service is completed, notifying an OSS service system server, and sending the construction scheme and the budget to a service system client through a CRM (Customer Relationship Management) system, so that a user can determine whether to implement the Customer collecting service according to the construction scheme and the budget on the service system client.
And S103, if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client, performing resource configuration, construction and auditing based on the web service interface.
And the user enters a construction state after agreeing with the construction scheme and budget on the service system client. And then, obtaining information of the PE (operator side router) and the Switch from the resource system, activating to realize the configuration of the PE and the Switch, realizing the opening capability of the PE end, then performing external line construction and manual allocation on a CE (customer side router) side, scheduling construction and manual configuration of the CE to realize the intercommunication from the CE to the PE. The codes of the embodiment are realized by java struts 2 and webservice language, so that the efficiency is high, and the program portability is good
The method comprises the steps of sending a request for extravehicular exploration service to an OSS service system server through a webservice interface pre-configured by the service system client, conducting extravehicular exploration and evaluation on a construction system based on the webservice interface after the request is agreed, obtaining a construction scheme and budget, sending the construction scheme and the budget to the service system client, and if a user determines to implement the visitor collecting service, conducting resource configuration, construction and auditing based on the webservice interface.
On the basis of the foregoing embodiment, in this embodiment, based on a web service interface pre-configured on a service system client, the step of sending the extravehicular survey service request to the OSS service system server further includes: according to the information of the guest collecting service of the upstream system, sending request guest collecting service opening information to an OSS service system server based on a web service interface pre-configured on a service system client; and calling a service end opening program based on the webservice interface, and instantiating the guest collecting service flow.
Specifically, in this embodiment, according to the guest collecting service information from the upstream system, the guest collecting service is requested to open the guest collecting service from the OSS service end through the webservice interface. And calling a service end opening program by the webservice interface, instantiating the visitor collecting service flow, performing the external exploration service, and realizing the exterior line construction evaluation and budget evaluation related to the visitor collecting external exploration service. And calling a receipt upstream system through the webservice interface, and feeding back an external survey result and evaluation result information to the upstream system. And the upstream system informs the user of carrying out the opening of the visitor collecting service by acquiring the evaluation result and the external survey result.
On the basis of the above embodiment, in this embodiment, the step of surveying and evaluating the construction system externally, and acquiring the construction plan and the budget further includes: and calling a server program based on the webservice interface, and instantiating the process of the extravehicular exploration service.
On the basis of the foregoing embodiments, the step of performing resource configuration, construction, and auditing based on the webservice interface in this embodiment specifically includes: calling a resource management system based on a webservice interface to acquire PE and Switch resource data; calling a guest collection automatic configuration module based on the webservice interface, and sending the PE and Switch resource data to a specified network element based on the guest collection automatic configuration module according to a preconfigured telnet instruction; calling an external line construction module based on the webservice interface, constructing according to an evaluation result of the construction scheme based on the external line construction module, and auditing a construction result; and calling a CE configuration module based on the webservice interface, configuring CE information according to the resource number of the resource allocation and the PE end resource matching CE, and auditing the configuration results of the PE and the CE.
Specifically, the resource management system is called through the webservice interface to obtain the PE and Switch resource data. And ordering the allocated resources back to the service system. And calling the collection automation configuration module through the webservice interface. And the automatic configuration module sends the PE and Siwtch resource data to a specified network element according to a preconfigured telnet instruction, and returns the automatic configuration result to the service system. And calling an external line construction module through a webservice interface. And the exterior line construction module carries out construction according to the evaluation result of the early-stage construction scheme, and notifies the CE configuration group after the exterior line construction is finished and the audit is passed. And calling a CE configuration module through the webservice interface, matching the CE with the resource number distributed by the resource and the PE end resource, and manually configuring CE information. And after the resource allocation and the verification are passed, the completion of the service system is notified. And resource allocation information such as PE and Switch and role planning and shaping. Because the PE and Switch resources are pre-configured, only the instance opens and occupies the virtual channel, the virtual port and the routing information. The PE end resource includes PE information, Switch, DR (Designated Router) in VPN (Virtual Private Network), and routing protocol information. The service system informs the completion of the business system through the webservice, informs the completion of the business system of charging, and informs other nodes in time, and then the total VPN carries out intercommunication test. The resources involved in the resource management system include PE resources, Switch resources, PE-to-Switch correspondence, creation of VPN instances, and relationships between PEs and CEs. In the embodiment, all the occupied resource devices are acquired through acquisition, so that the accuracy is extremely high. And in the resource acquisition module, a preview customer collecting opening instruction is created, so that the customer collecting service failure rate is reduced, and if the planning is correct, the executable force is extremely high.
On the basis of the foregoing embodiment, in this embodiment, before the step of calling the resource management system based on the webservice interface and acquiring the PE and Switch resource data, the method further includes: and calling a client interface of the OSS guest collection and opening service based on the webservice interface, and instantiating the process of the guest collection and opening service.
On the basis of the foregoing embodiment, the step of instantiating the flow of collecting the guest provisioning service in this embodiment specifically includes: and acquiring one or more of customer information, account information, address information, service information and CRM basis information corresponding to the bound resources.
Wherein, the address information is an A end-Z end address.
In another embodiment of the present invention, an OSS-based customer service implementation apparatus is provided, which is configured to implement the methods in the foregoing embodiments. Therefore, the description and definition in the OSS-based customer service implementation method in the foregoing embodiments may be used for understanding each execution module in the embodiments of the present invention. Fig. 2 is a schematic overall structure diagram of an OSS-based customer service implementation apparatus according to an embodiment of the present invention, where the apparatus includes a request module 201, an extravehicular module 202, and an implementation module 203; wherein:
the request module 201 is configured to send a request for extravehicular survey service to an OSS service system server based on a web service interface preconfigured on the service system client; the external exploration module 202 is used for, if receiving the information of the external exploration service of the client agreeing to collect the data returned by the service end of the OSS service system, externally exploring the construction system to perform external exploration and evaluation, acquiring a construction scheme and budget and transmitting the construction scheme and the budget to the client of the service system; the implementation module 203 is configured to perform resource configuration, construction, and auditing based on the web service interface if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client.
On the basis of the foregoing embodiments, the implementation module in this embodiment is specifically configured to: calling a resource management system based on a webservice interface to acquire PE and Switch resource data; calling a guest collection automatic configuration module based on the webservice interface, and sending the PE and Switch resource data to a specified network element based on the guest collection automatic configuration module according to a preconfigured telnet instruction; calling an external line construction module based on the webservice interface, constructing according to an evaluation result of the construction scheme based on the external line construction module, and auditing a construction result; and calling a CE configuration module based on the webservice interface, configuring CE information according to the resource number of the resource allocation and the PE end resource matching CE, and auditing the configuration results of the PE and the CE.
On the basis of the foregoing embodiment, the request module in this embodiment is further configured to: according to the information of the guest collecting service of the upstream system, sending request guest collecting service opening information to an OSS service system server based on a web service interface pre-configured on a service system client; and calling a service end opening program based on the webservice interface, and instantiating the guest collecting service flow.
On the basis of the foregoing embodiment, the request module in this embodiment is further configured to: and calling a server program based on the webservice interface, and instantiating the process of the extravehicular exploration service.
On the basis of the foregoing embodiment, the request module in this embodiment is further configured to: and calling a client interface of the OSS guest collection and opening service based on the webservice interface, and instantiating the process of the guest collection and opening service.
On the basis of the foregoing embodiments, the request module in this embodiment is further specifically configured to: and acquiring one or more of customer information, account information, address information, service information and CRM basis information corresponding to the bound resources.
The method comprises the steps of sending a request for extravehicular exploration service to an OSS service system server through a webservice interface pre-configured by the service system client, conducting extravehicular exploration and evaluation on a construction system based on the webservice interface after the request is agreed, obtaining a construction scheme and budget, sending the construction scheme and the budget to the service system client, and if a user determines to implement the visitor collecting service, conducting resource configuration, construction and auditing based on the webservice interface.
The embodiment provides an electronic device, and fig. 3 is a schematic view of an overall structure of the electronic device according to the embodiment of the present invention, where the electronic device includes: at least one processor 301, at least one memory 302, and a bus 303; wherein,
the processor 301 and the memory 302 are communicated with each other through a bus 303;
the memory 302 stores program instructions executable by the processor 301, and the processor calls the program instructions to perform the methods provided by the above method embodiments, for example, the method includes: sending an outside-collected survey service request to an OSS service system server based on a web service interface pre-configured on the service system client; if receiving the information of the service of the external survey of the client of the agreement set returned by the service end of the OSS service system, externally surveying the construction system to carry out external survey and evaluation, acquiring a construction scheme and budget and sending the construction scheme and the budget to the client of the service system; and if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client, performing resource configuration, construction and auditing based on the web service interface.
The present embodiments provide a non-transitory computer-readable storage medium storing computer instructions that cause a computer to perform the methods provided by the above method embodiments, for example, including: sending an outside-collected survey service request to an OSS service system server based on a web service interface pre-configured on the service system client; if receiving the information of the service of the external survey of the client of the agreement set returned by the service end of the OSS service system, externally surveying the construction system to carry out external survey and evaluation, acquiring a construction scheme and budget and sending the construction scheme and the budget to the client of the service system; and if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client, performing resource configuration, construction and auditing based on the web service interface.
Those of ordinary skill in the art will understand that: all or part of the steps for implementing the method embodiments may be implemented by hardware related to program instructions, and the program may be stored in a computer readable storage medium, and when executed, the program performs the steps including the method embodiments; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
The above-described embodiments of the electronic device are merely illustrative, and units illustrated as separate components may or may not be physically separate, and components displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods of the various embodiments or some parts of the embodiments.
Finally, the method of the present application is only a preferred embodiment and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A method for implementing a guest collecting service based on OSS is characterized by comprising the following steps:
sending an outside-collected survey service request to an OSS service system server based on a web service interface pre-configured on the service system client;
if receiving the information of the service of the external survey of the client of the agreement set returned by the service end of the OSS service system, externally surveying the construction system to carry out external survey and evaluation, acquiring a construction scheme and budget and sending the construction scheme and the budget to the client of the service system;
and if the user determines to implement the customer collecting service according to the construction scheme and budget on the service system client, performing resource configuration, construction and auditing based on the webservice interface.
2. The method of claim 1, wherein the step of sending the extravehicular survey service request to the OSS business system server based on a preconfigured web service interface on the business system client further comprises:
according to the information of the guest collecting service of the upstream system, sending request guest collecting service opening information to an OSS service system server based on a web service interface pre-configured on a service system client;
and calling a service end opening program based on the webservice interface, and instantiating the guest collecting service flow.
3. The method of claim 1, wherein the step of surveying and evaluating outside the construction system to obtain a construction plan and budget further comprises:
and calling a server program based on the webservice interface, and instantiating the process of the extravehicular exploration service.
4. The method according to any one of claims 1 to 3, wherein the step of performing resource configuration, construction and auditing based on the webservice interface specifically comprises:
calling a resource management system based on the webservice interface to acquire PE and Switch resource data;
calling a guest collection automatic configuration module based on the webservice interface, and sending the PE and Switch resource data to a specified network element based on the guest collection automatic configuration module according to a preconfigured telnet instruction;
calling an external line construction module based on the webservice interface, constructing according to the evaluation result of the construction scheme based on the external line construction module, and auditing the construction result;
and calling a CE configuration module based on the webservice interface, configuring CE information according to the resource number of resource allocation and the PE end resource matching CE, and auditing the configuration results of the PE and the CE.
5. The method of claim 4, wherein the step of obtaining PE and Switch resource data by calling the resource management system based on the web service interface further comprises:
and calling a client interface of the OSS guest collection and opening service based on the webservice interface, and instantiating the process of the guest collection and opening service.
6. The method according to claim 5, wherein the step of instantiating the flow of provisioning a service specifically comprises:
and acquiring one or more of customer information, account information, address information, service information and CRM basis information corresponding to the bound resources.
7. An OSS-based customer service implementation device, comprising:
the request module is used for sending a request for collecting the extravehicular exploration service to the OSS service system server based on a web service interface which is pre-configured on the service system client;
the external exploration module is used for externally exploring a construction system to perform external exploration and evaluation, acquiring a construction scheme and budget and sending the construction scheme and budget to the business system client if receiving the information of the collection-approved external exploration service returned by the OSS business system server;
and the implementation module is used for carrying out resource configuration, construction and auditing based on the webservice interface if a user determines to implement the customer collecting service according to the construction scheme and budget on the service system client.
8. The apparatus of claim 7, wherein the implementation module is specifically configured to:
calling a resource management system based on the webservice interface to acquire PE and Switch resource data;
calling a guest collection automatic configuration module based on the webservice interface, and sending the PE and Switch resource data to a specified network element based on the guest collection automatic configuration module according to a preconfigured telnet instruction;
calling an external line construction module based on the webservice interface, constructing according to the evaluation result of the construction scheme based on the external line construction module, and auditing the construction result;
and calling a CE configuration module based on the webservice interface, configuring CE information according to the resource number of resource allocation and the PE end resource matching CE, and auditing the configuration results of the PE and the CE.
9. An electronic device, comprising:
at least one processor, at least one memory, and a bus; wherein,
the processor and the memory complete mutual communication through the bus;
the memory stores program instructions executable by the processor, the processor invoking the program instructions to perform the method of any of claims 1 to 6.
10. A non-transitory computer-readable storage medium storing computer instructions that cause a computer to perform the method of any one of claims 1 to 6.
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