CN109167885A - It is attended a banquet the method for between Double tabletop seamless login based on T-Lib agreement - Google Patents
It is attended a banquet the method for between Double tabletop seamless login based on T-Lib agreement Download PDFInfo
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- CN109167885A CN109167885A CN201810938827.5A CN201810938827A CN109167885A CN 109167885 A CN109167885 A CN 109167885A CN 201810938827 A CN201810938827 A CN 201810938827A CN 109167885 A CN109167885 A CN 109167885A
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- platform
- softphone
- seat
- service center
- client service
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Abstract
The present invention relates to attended a banquet the method for between Double tabletop seamless login based on T-Lib agreement.Main purpose is to provide a kind of method of login seamless between Double tabletop, and the method for login comprises the following processes: seat opens operational support system, logs in；Operational support system gets seat computer IP address, the information such as extension number, seat work number is transferred to softphone by the interface with softphone, seat computer configuration file EasyMMAgent.ini is written in relevant information by softphone；Seat clicks softphone and checks in button, and softphone reads associated profile, and the preferential A platform TServer for logging in the first branch center logs in the B platform TServer of the second branch center if the A platform TServer prompt extension set of the first branch center goes offline.Progress of the invention is: both saving the operating time, also reduces the complexity and risk of operation, and then ensure that the reliability of call center.
Description
Technical field:
The present invention relates to phone customer service system, attend a banquet seamless between Double tabletop step on further to based on T-Lib agreement
The method of record.
Background technique:
Usually there are two client service platform, respectively A platform, B platform, two flat for the Customer Service Center of big companies
Platform is mutually backups, and the purpose designed in this way is the reliability in order to improve service system, it is ensured that at least one service platform can
To put into operation.In order to guarantee the continuity of business, it is desirable that when call platform traffic switches will rapidly, it is quick, but existing exhale
In terms of making platform there are problems that following two when carrying out traffic switching:
(1) phone switches: existing platform phone generallys use H.323 agreement, and using long connection type, phone can not be same
When be registered to two platforms.When traffic A switch between B platform when, corresponding phone will also switch over.IP phone is equipped with
Two TFTP parameters: TFTP1, TFTP2 are separately connected the telephony interface of A, B platform.When carrying out platform switching, operation maintenance personnel
The address TFTP of manual modification phone is needed, heavy workload, time-consuming.
(2) binding relationship: the extension that existing platform phone is registered to two platforms is inconsistent, when phone is from one
After platform is switched to another platform, its corresponding extension number is also accordingly changed.When traffic A switch between B platform when, because
For the change of extension number, the binding relationship of phone and the PC that attends a banquet are also required to change, and operation maintenance personnel needs manually in backstage modification words
The binding relationship of machine and the PC that attends a banquet.Such case needs operation maintenance personnel to know the corresponding relationship of every phone with the PC that attends a banquet, and increases
Risk when switching, increases switching duration.
Call platform extension number is corresponding with A platform, B platform with the binding relationship of seat computer IP address, extension number at present
Relationship, A platform, B platform and corresponding platform service (TServer etc.) information corresponding relationship are stored in operational support system backstage
In, when seat registering service supports system, operational support system gets seat computer IP address, is supported by inquiry business
Backstage corresponding relationship, get platform information belonging to current seat, the address TServer, the address ItxServer,
The information such as UcsServer, TransferServer, DN, Place are transferred to call platform softphone by softphone interface, soft
Relevant information is written to the configuration file in seat computer by phone, and after seat clicks check-in button, operational support system is called
Softphone Login interface, softphone read associated profile, check in corresponding TServer.Check-in mode is as shown in Figure 1.
Under the operational mode of existing platform, as the increase of client's amount and portfolio, client are to call platform reliability
The generation to series of factors such as the maximized visions of call platform resource utilization of higher demand, client, can not ensure
Seamless transitions are rapidly completed when platform switches, specific disadvantage is as follows:
(1) complicated for operation, when platform switches, the terminal side that needs to attend a banquet carries out A platform, the switching of B platform, also needs
It wants operation system to remodify binding relationship, increases Operating Complexity；
(2) switching time is increased, due to that should be switched in terminal of attending a banquet, is carried out again in operational support system
Binding relationship is modified, switching time is greatly increased.
(3) although switching ensure that reliability to a certain extent, but there are certain security risks.
Summary of the invention:
In response to this, the main purpose of the present invention is to provide one kind based on T-Lib agreement attend a banquet Double tabletop it
Between seamless login method, and use is switched fast, and reduces switching time, is improved the reliability of system, is increased call center
Scalability and flexibility.
Term is explained:
Softphone: also known as IP phone, it is to carry out language by internet protocol (Internet Protocol, IP)
Sound transmission.Traditional overseas call is transmitted in a manner of analogy, and voice can first be converted to signal, by copper cable by sound
Sound is transmitted to other side.The networking telephone is then sound to be converted to data signals by gateway (gateway), and be compressed into data
It wraps (packet), then just goes out from Internet transmission, when receiving end receives data packet, gateway can decompress it, turn again
It is listened at sound to another party.The networking telephone utilizes ICP/IP protocol, and the speech of caller is converted to number by specific software
Signal (often using compression, this is also the key problem in technology point of network telephone software quality), is then packaged, and is formed small one by one
Data packet, small data packets freely find network idle space, by voice data transmission to other side, the special equipment or software of other side
After receiving data packet, make the inverse process that data packet is converted to the voice that front is said, if the receiver of other side is different
It causes, also to make technical treatment so that voice can restore.Call is whole, we do not have to specially rent special route, and are
It uses network with seizing every opportunity, greatlys save cost of the phone call.It can support PC to PC, PC to phone, phone to PC
Etc. a variety of talking modes.
Tserver: belonging to the critical services in core CTI product, be mainly to provide the interface of standard, with underlying services and
The service that exterior section application system interconnects.
Operational support system: for the application system for login of attending a banquet, being substantially carried out worksheet, and integrated with softphone,
It realizes the check-in attended a banquet, the softphones operation such as check out, by integrating one key switching function, realize and independently switch over behaviour attending a banquet
Make.
One key switching software: can obtain Double tabletop extension set registration scenarios by the software in real time, with operational support system into
Switching mutual between Double tabletop is realized in row application integration.
OXE: also known as communication server provides the functions such as IP phone registration, speech processes.Control the newly-increased of phone, registration,
Modification, deletion etc..
Technical solution one:
It is attended a banquet the method for between Double tabletop seamless login, is comprised the following processes based on T-Lib agreement:
Step 1: seat opens operational support system, logs in；
Step 2: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business,
The information such as extension number, seat work number are transferred to softphone by the interface with softphone, seat is written in relevant information by softphone
In seat computer configuration file；
Step 3: seat clicks softphone and checks in button, and softphone reads associated profile, preferentially logs in client service center
A platform TServer, if client service center A platform TServer prompt extension set go offline, log in the B platform of client service center
TServer。
Technical solution two:
It is attended a banquet the method actively logged between Double tabletop, is comprised the following processes based on T-Lib agreement:
Step 11: seat opens operational support system, logs in；
Step 12: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business,
The information such as extension number, seat work number are transferred to softphone by the interface with softphone, seat is written in relevant information by softphone
In seat computer configuration file；
Step 13: seat selects hand push button, and the selection of attending a banquet of client service center logs in the A platform or B platform of client service center；
Seat clicks softphone and checks in button, and softphone reads associated profile, and seat clicks softphone and checks in button, and softphone is read
Associated profile is taken, while carrying out registration request to corresponding A platform or B platform.
Technical solution three:
It is attended a banquet the method actively switched between Double tabletop, is comprised the following processes based on T-Lib agreement:
Client service center seat squad leader uses one key switching software exchange phone, and phone will be restarted automatically and be registered to another flat
Platform, the softphone logged on the A platform TServer of client service center at this time will receive phone and go offline message, and softphone will be automatic
Log in the B platform TServer of client service center.
The progress of the present invention compared with the existing technology is: the time of effective solution of the present invention Double tabletop switching is long,
The problem of binding relationship complexity；All letters such as terminal phone while IP address, routing, subnet mask for configuring Double tabletop of attending a banquet
Breath, and Double tabletop extension number is registered, extension set and terminal computer of attending a banquet are respectively corresponded into binding in operational support system, passed through
" attended a banquet based on T-Lib agreement and automatically switch the method for platform registration ", attend a banquet switch over when, it is not necessary to manual modification is attended a banquet words
Binding relationship in machine terminal and operational support system, only need to attend a banquet through one key switching, can modify simultaneously phone set terminal and
Binding relationship both saves the operating time, also reduces the complexity and risk of operation, so ensure that call center can
By property.
Detailed description of the invention:
Fig. 1 is the login method schematic diagram of the prior art.
Fig. 2 is being attended a banquet the method schematic diagram actively logged between Double tabletop based on T-Lib agreement for embodiment 1.
Fig. 3 is embodiment 2 to be attended a banquet the method schematic diagram actively logged between Double tabletop based on T-Lib agreement.
Fig. 4 is embodiment 3 to be attended a banquet the method schematic diagram actively switched between Double tabletop based on T-Lib agreement.
Specific embodiment:
Embodiment 1:
It is attended a banquet the method for between Double tabletop seamless login, is comprised the following processes based on T-Lib agreement:
Step 1: seat opens operational support system, logs in；
Step 2: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business,
The information such as extension number, seat work number are transferred to softphone by the interface with softphone, seat is written in relevant information by softphone
In seat computer configuration file；
Step 3: seat clicks softphone and checks in button, and softphone reads associated profile, preferentially logs in client service center
A platform TServer, if client service center A platform TServer prompt extension set go offline, log in the B platform of client service center
TServer。
Embodiment 2:
It is attended a banquet the method actively logged between Double tabletop, is comprised the following processes based on T-Lib agreement:
Step 11: seat opens operational support system, logs in；
Step 12: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business,
The information such as extension number, seat work number are transferred to softphone by the interface with softphone, seat is written in relevant information by softphone
In seat computer configuration file；
Step 13: seat selects hand push button, and the selection of attending a banquet of client service center logs in the A platform or B platform of client service center；
Seat clicks softphone and checks in button, and softphone reads associated profile, and seat clicks softphone and checks in button, and softphone is read
Associated profile is taken, while carrying out registration request to corresponding A platform or B platform.
Embodiment 3:
It is attended a banquet the method actively switched between Double tabletop, is comprised the following processes based on T-Lib agreement:
First branch center seat squad leader uses one key switching software exchange phone, and phone will be restarted automatically and be registered to another
Platform, the softphone logged on the A platform TServer of client service center at this time will receive phone and go offline message, softphone incite somebody to action from
The dynamic B platform TServer for logging in client service center.
The explanation of related terms term:
PSTN:Public Switched Telephone Network, Public Switched Telephone Network is a kind of for complete
The circuit switching of ball voice communication is current network maximum in the world.
CTI:Computer Telephony Integration, computer telephone integration are with computer management phone
Calling.It refers to the call center of computerization.
IVR:Interact Voice Response, interactive voice response.IVR be a kind of powerful phone from
Dynamic voice service system.
TTS:Text To Speech is a kind of technology for converting text to voice that is, " from Text To Speech ".
ASR:Automated Speech Recognition, i.e. automatic speech recognition technology are a kind of voices by people
Be converted to the technology of text.
FAX:FAX is writing a Chinese character in simplified form for English facsimile, mainly one of the communication mode based on Teletext transmission.There is fax
The microcomputer of hardware and software also can be transmitted and receive facsimile signal, be more common one of the means of communication of enterprises and institutions.
Claims (3)
1. being attended a banquet the method for between Double tabletop seamless login based on T-Lib agreement, the Double tabletop is that the A of client service center is flat
Platform, client service center B platform, which is characterized in that comprise the following processes:
Step 1: seat opens operational support system, logs in；
Step 2: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business, passes through
The information such as extension number, seat work number are transferred to softphone with the interface of softphone, softphone is electric by relevant information write-in seat
In brain configuration file；
Step 3: seat clicks softphone and checks in button, and softphone reads associated profile, and the preferential A for logging in client service center is flat
Platform TServer logs in the B platform TServer of client service center if the A platform TServer prompt extension set of client service center goes offline.
2. being attended a banquet the method actively logged between Double tabletop based on T-Lib agreement, the Double tabletop is that the A of client service center is flat
Platform, client service center B platform, which is characterized in that comprise the following processes:
Step 11: seat opens operational support system, logs in；
Step 12: operational support system gets seat computer IP address, supports backstage corresponding relationship by inquiry business, passes through
The information such as extension number, seat work number are transferred to softphone with the interface of softphone, softphone is electric by relevant information write-in seat
In brain configuration file；
Step 13: seat selects hand push button, and selection of attending a banquet logs in the A platform or B platform of client service center；Seat clicks soft electricity
Words check-in button, softphone read associated profile, and seat clicks softphone and checks in button, and softphone reads relevant configuration text
Part, while registration request is carried out to corresponding A platform TServer or B platform TServer.
3. being attended a banquet the method actively switched between Double tabletop based on T-Lib agreement, the Double tabletop is that the A of client service center is flat
Platform, client service center B platform, which is characterized in that comprise the following processes:
Client service center seat squad leader uses one key switching software exchange phone, and phone will be restarted automatically and be registered to another platform,
The softphone logged on the A platform TServer of client service center at this time will receive phone and go offline message, and softphone is by automated log on
The B platform TServer of client service center.
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Cited By (1)
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Application publication date: 20190108 |
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