CN109151225A - Call handling method, device and verbal system - Google Patents
Call handling method, device and verbal system Download PDFInfo
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- CN109151225A CN109151225A CN201811025393.6A CN201811025393A CN109151225A CN 109151225 A CN109151225 A CN 109151225A CN 201811025393 A CN201811025393 A CN 201811025393A CN 109151225 A CN109151225 A CN 109151225A
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- 238000012545 processing Methods 0.000 claims description 28
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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Abstract
The embodiment of the invention discloses a kind of call handling method, device and verbal systems.The described method includes: obtaining the user speech information in communication process in real time, the user speech information includes: the voice messaging of the machine correspondent and/or the voice messaging of other correspondents；By speech-to-text technology, user speech information is converted into user version information；If it is determined that identifying setting keyword in user version information, then the displaying information with setting Keywords matching is obtained；Information impression window is popped up within display screen, and will show that information is shown in information impression window.The technical solution of the embodiment of the present invention solves the technological deficiency that in the prior art can not be shown in time the information referred in communication process, user is allowed to have more intuitive understanding to the information that partner refers in time, and then the validity and efficiency of call are improved, while also improving the call experience of user.
Description
Technical field
The present embodiments relate to communicating tech field more particularly to a kind of call handling methods, device and verbal system.
Background technique
With the continuous development of the verbal systems such as network communications technology and mobile phone, the talking mode of people is had occurred
The variation of matter.
Nowadays people can realize the voice communication simultaneously participated in many ways and two sides or multi-party same by verbal system
When the video calling that participates in, enrich the exchange way of people, while greatly increasing the exchange efficiency of people.
In the implementation of the present invention, the discovery prior art has following defects that in communication process inventor, can not
The content that correspondent refers to is shown in time.Meanwhile if for there is some letters for needing accessory exhibition in communication process
Breath needs to carry out networking search and matching with the second additional equipment, can just see related content.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of call handling method, device and verbal system, it is existing to optimize
Talking mode.
In a first aspect, the embodiment of the invention provides a kind of call handling methods, comprising:
The user speech information in communication process is obtained in real time, and the user speech information includes: the language of the machine correspondent
The voice messaging of message breath and/or other correspondents；
By speech-to-text technology, the user speech information is converted into user version information；
If it is determined that identifying setting keyword in the user version information, then obtain and the setting keyword
The displaying information matched；
Information impression window is popped up within display screen, and the displaying information is carried out in the information impression window
Display.
In the above-mentioned methods, optionally, the communication process includes: video call process or voice call process；
The real-time user speech information obtained in communication process, comprising:
It obtains in communication process in real time, by the voice messaging of the received the machine correspondent of microphone, and/or,
Pass through the voice messaging for other correspondents that earpiece or loudspeaker transmit.
In the above-mentioned methods, optionally, it after the real-time user speech information obtained in communication process, also wraps
It includes:
Identification and the target user of the user speech information matches identify；
According to the mapping relations between preset user identifier and identification dictionary, obtains and identified with the target user
Matched target identification dictionary；
The determination identifies setting keyword in the user version information, comprising:
The user version information is matched with the target identification dictionary, if it is determined that the user version information
Hit the identification word in the target identification dictionary, it is determined that identify setting keyword in the user version information.
In the above-mentioned methods, optionally, the displaying information of the acquisition and the setting Keywords matching, comprising:
Web search or local search are carried out according to the setting keyword, is obtained and the setting in search result
The displaying information of Keywords matching；And/or
The keyword and displaying information MAP table pre-established according to the setting keyword query, obtains and the setting
The displaying information of Keywords matching.
In the above-mentioned methods, optionally, described to pop up information impression window within display screen, and the displaying is believed
Breath is shown in the information impression window, comprising:
If it is determined that the blank display position of target size is not present in the display screen, then the display screen is obtained
In the display parameters of at least one display window that currently show, the display parameters include: display size, and/or display position
It sets；
According to the target size, at least one described display window carry out setting scaling diminution processing and/
Or the processing of position remapping, to form the blank display position；
At the blank display position, the information impression window is popped up, and by the displaying information in the information
It is shown in impression window.
In the above-mentioned methods, optionally, described to pop up information impression window within display screen, and the displaying is believed
Breath is shown in the information impression window, comprising:
It is hit by a bullet out the information impression window being displayed in full screen in the display screen, and sets count down time；
In the count down time, the displaying information is shown in the information impression window, and in institute
At the end of stating count down time, cancel the display to the information impression window.
In the above-mentioned methods, optionally, further includes:
During being shown the displaying information in the information impression window, refer to if receiving sharing
It enables, then the screen display content of the machine correspondent is supplied to other described correspondents.
In second aspect, the embodiment of the invention provides a kind of communication processing devices, comprising:
User speech data obtaining module, for obtaining the user speech information in communication process, user's language in real time
Message breath includes: the voice messaging of the machine correspondent and/or the voice messaging of other correspondents；
Language and characters conversion module, for by speech-to-text technology, the user speech information to be converted to user
Text information；
Data obtaining module is shown, for if it is determined that identifying setting keyword in the user version information, then
Obtain the displaying information with the setting Keywords matching；
It shows information display module, for popping up information impression window within display screen, and the displaying information is existed
It is shown in the information impression window.
In above-mentioned apparatus, optionally, further includes:
Sharing module, for during being shown the displaying information in the information impression window, such as
Fruit receives sharing instruction, then the screen display content of the machine correspondent is supplied to other described correspondents.
In the third aspect, the embodiment of the invention provides a kind of verbal system, the verbal system includes:
One or more processors；
Storage device, for storing one or more programs；
Screen, for showing image information；
When one or more of programs are executed by one or more of processors, so that one or more of processing
Device realizes call handling method described in the embodiment of the present invention.
The embodiment of the invention provides a kind of call handling method, device and verbal systems, by believing the voice of user
Breath is converted to text information, and will show with the matched displaying information of text information, and solving can not incite somebody to action in the prior art
The technological deficiency that the information referred in communication process is shown in time, the letter that user in time refers to partner
Breath has more intuitive understanding, and then improves the validity and efficiency of call, while also improving the call experience of user.
Detailed description of the invention
Fig. 1 is a kind of flow chart for call handling method that the embodiment of the present invention one provides；
Fig. 2 is a kind of flow chart of call handling method provided by Embodiment 2 of the present invention；
Fig. 3 is a kind of structure chart for communication processing device that the embodiment of the present invention three provides；
Fig. 4 is a kind of structure chart for verbal system that the embodiment of the present invention four provides.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawing to of the invention specific real
Example is applied to be described in further detail.It is understood that specific embodiment described herein is used only for explaining the present invention,
Rather than limitation of the invention.
It also should be noted that only the parts related to the present invention are shown for ease of description, in attached drawing rather than
Full content.It should be mentioned that some exemplary embodiments are described before exemplary embodiment is discussed in greater detail
At the processing or method described as flow chart.Although operations (or step) are described as the processing of sequence by flow chart,
It is that many of these operations can be implemented concurrently, concomitantly or simultaneously.In addition, the sequence of operations can be by again
It arranges.The processing can be terminated when its operations are completed, it is also possible to have the additional step being not included in attached drawing.
The processing can correspond to method, function, regulation, subroutine, subprogram etc..
Embodiment one
Fig. 1 is the flow chart of a kind of call handling method that the embodiment of the present invention one provides, and the method for the present embodiment can be with
Communication processing device executes, which can be realized by way of hardware and/or software, and can generally be integrated in verbal system
In, such as mobile phone, tablet computer or video calling robot etc..The method of the present embodiment specifically includes:
S110, in real time the user speech information in acquisition communication process, user speech information includes: the language of the machine correspondent
The voice messaging of message breath and/or other correspondents.
It is understood that user in communication process, often ceases clothes, daily necessity, food etc. and life
Relevant article is ceased to discuss, but only by the description of language be difficult with family to article have one it is intuitive, deep
Understand, or even it is also possible to generates the understanding of mistake.However, the call handling method in through this embodiment can will be conversed
The contents such as the article, the video that refer in journey are presented to correspondent in time, allow correspondent in time to referring in communication process
Article, video etc. in have intuitive, deep understanding.
In the present embodiment, communication process specifically can be both sides or multi-party voice call process, be also possible to both sides
Or multi-party video call process etc..
In the present embodiment, user speech information specifically can be the voice messaging of the machine correspondent, be also possible to other
(if other correspondents are multiple correspondents, it is logical that user speech information specifically can be other to the voice messaging of correspondent
The voice messaging of either side correspondent in words side, any multi-party call side or all correspondents), it can also be that the machine is conversed
The voice messaging of side and other correspondents.
Further, it is contemplated that the voice messaging acquired in the correspondent (the machine correspondent or other correspondents) can
Can be multiple users voice messaging (such as parent call when child chip in the case where), then can be to acquired voice
Carry out validity screening.Specifically, the voice that can be will acquire is compared with pre-stored efficient voice, then only right
The user speech information implementation steps 120 to match with efficient voice.
S120, pass through speech-to-text technology, user speech information is converted into user version information.
It in the present embodiment, can be by speech-to-text technology by all voices after the voice messaging for obtaining user
Information is converted to user version information, wherein speech-to-text technology belongs to the prior art, is no longer described in detail herein.
Further, in the present embodiment, for user version information, the user speech information of different correspondents turns
User version information after changing can both distinguish (the first situation) according to different correspondents, can also be without area
Point.
For the first above-mentioned situation, it specifically can be by adding mark to user version information and distinguish difference
The corresponding user version information of correspondent, wherein mark specifically can be the contents such as the device numbering of correspondent.
It is understood that correspondent generally has certain understanding for the content in communication process mentioned by itself,
Therefore just it is not necessary that the content that correspondent itself refers to be shown the correspondent, so, by by user version information according to
It is distinguished according to different correspondents, may be implemented effectively to control the displaying object of the displaying information obtained in step 130
System, such as the corresponding displaying information of user speech information of its own can not be shown to correspondent, it is possible thereby to reduce call
The data calculation amount of processing unit, and then improve data processing speed.
S130, if it is determined that identify setting keyword in user version information, then obtain and setting Keywords matching
Displaying information.
In the present embodiment, setting keyword specifically can be the word that user presets and stores, and can also be logical
Cross the network hot word that web search arrives, can also be by web search to word of all categories in searching times be greater than setting time
The words such as several words.
In the present embodiment, it specifically can be with the acquisition modes of the displaying information of setting Keywords matching and searched by network
Rope sets keyword and obtains displaying information etc..
Illustratively, if setting keyword is " German Bai Man downlight ", show that information can be through Jingdone district quotient
The search result list for the German Bai Man downlight that city is searched for, or the letter of German Bai Man downlight obtained by Baidu search
Be situated between etc..
S140, information impression window is popped up within display screen, and will show that information is shown in information impression window
Show.
In the present embodiment, information impression window specifically can be the information impression window being sized, and be also possible to ruler
The very little information impression window to match with current display screen size can also be and be adjusted automatically according to the true quantity for showing information
Information impression window of whole size etc..
It further, can be with if with the displaying information of Keywords matching is set as the displaying information of multiple classifications
Different classes of displaying information is successively shown in information impression window according to preset information category priority,
It can also only displaying information highest to priority level be shown, the displaying information of multiple classifications can also exist simultaneously simultaneously
It is shown in information impression window, the present embodiment is not limited this.
The embodiment of the invention provides a kind of call handling method, this method is by being converted to text for the voice messaging of user
This information, and showing with the matched displaying information of text information, solving in the prior art can not will be in communication process
The technological deficiency that the information referred to is shown in time has user to the information that partner refers in time more straight
The understanding of sight, and then the validity and efficiency of call are improved, while also improving the call experience of user.
Embodiment two
Fig. 2 is a kind of flow chart of call handling method provided by Embodiment 2 of the present invention.The present embodiment is with above-mentioned implementation
It is optimized based on example, in the present embodiment, gives a kind of materialization communication process and user speech information acquiring pattern,
Increase target dictionary acquisition process, embodies setting keyword determination process, embody and show information acquiring pattern, embody exhibition
Show the specific embodiment of information display method.
Correspondingly, the method for the present embodiment specifically includes:
S210, it obtains in video call process or voice call process in real time, passes through the received the machine correspondent of microphone
Voice messaging, and/or, pass through earpiece or loudspeaker transmission other correspondents voice messaging.
In general, in communication process, verbal system is all the call voice that active user is obtained by microphone, and is led to
It crosses earpiece or loudspeaker plays the call voice of other correspondents.Therefore, in the present embodiment, the voice messaging of the machine correspondent
Specifically by the voice messaging that the microphone of the machine receives, the voice messaging of other correspondents is specifically by earpiece or loudspeaking
The voice messaging of device transmission.
The target user of S220, identification and user speech information matches identify.
It is understood that there is different users different language expressions to be accustomed to, while also being closed with different things
Note point.For example, different users may be stated together by different words such as " computers ", " computer " and " desktop computer "
One things of sample can be significantly if " computer ", " computer " and " desktop computer " is both configured to setting keyword simultaneously
It reduces user version information and sets the matching speed of keyword.Furthermore different users has different hobbies to things, therefore
Different users is in communication process to referring to that the probability of same category of word is not quite similar.For example, user A likes cuisines,
So user A refers to that the probability of food qualification category word will be higher in communication process, and user B likes automobile, then user B exists
By referring to that the probability of automobile correlation word will be higher in the process.If it is crucial that the word of all categories is both configured to setting
Word, then necessarily will be greatly reduced user version information and set the matching speed of keyword.
Therefore, in the present embodiment, different identification dictionaries is provided with to different correspondents, and by that will identify dictionary
And user identifier establishes mapping relations to determine identification dictionary corresponding with user speech information.
In the present embodiment, it can specifically be determined and the user speech information by distinguishing the vocal print of user speech information
Matched target user's mark.Wherein, target user's mark specifically can be the data for stating vocal print feature, be also possible to
Number or alphabetic class number etc..
S230, it is marked according to the mapping relations between preset user identifier and identification dictionary, acquisition and target user
Know matched target identification dictionary.
In the present embodiment, different user identifiers corresponds to different identification dictionaries, that is to say, that different calls
When the user speech information of side is identified, used dictionary is different.Identification dictionary in word specifically can be according to
Carry out what personal settings obtained according to information such as the speech habits of the corresponding correspondent of user identifier, itself hobbies.
S240, pass through speech-to-text technology, user speech information is converted into user version information.
S250, user version information is matched with target identification dictionary, if it is determined that user version information hits mesh
Identify the identification word in other dictionary, it is determined that setting keyword is identified in user version information.
S260, web search or local search are carried out according to setting keyword, obtains in search result and is closed with setting
The matched displaying information of keyword.
In the present embodiment, show that information carries out web search or local search acquisition particular by setting keyword
's.Certainly, it shows that the acquisition modes of information are not only limited in this, can also be according to the keyword pre-established and shows information
Mapping table obtains the displaying information of language setting Keywords matching.
S270, the information impression window for popping up full screen display within display screen, and set count down time.
In the present embodiment, it shows that information is displayed in full screen within display screen, and the display time is carried out
Limitation, display time are equal to setting count down time.
It is understood that each correspondent may refer to different things in a short time in communication process, because
This, in order to be shown to things mentioned by correspondent as far as possible, in the present embodiment to show information the display time into
Restriction is gone.It is, of course, also possible to when by the countdown different to different displaying information settings of the mode classifications such as word classification
Between.
S280, in count down time, will show that information is shown in information impression window, and in count down time
At the end of, cancel the display to information impression window.
The embodiment of the invention provides a kind of call handling method, this method embodies communication process and user speech letter
Acquisition modes are ceased, target dictionary acquisition process is increased and embody setting keyword determination process, setting is shortened and closes
The recognition time of keyword improves the recognition accuracy of setting keyword, embodies displaying information acquiring pattern, improve exhibition
The accuracy of information for showing information embodies displaying information display method, ensure that all displaying information can effectively be shown.
On the basis of the various embodiments described above, information impression window will be popped up within display screen, and will show that information exists
It is shown, is embodied as in information impression window: if it is determined that there is no the blank of target size to show position in display screen
It sets, then obtains the display parameters of at least one display window currently shown in display screen, display parameters include: display ruler
Very little and/or display position；According to target size, at least one display window carry out setting scaling diminution processing and/
Or the processing of position remapping, to form blank display position；At blank display position, information impression window is popped up, and by exhibition
Show that information is shown in information impression window.
In the present embodiment, the display size namely target size that the information impression window needs can be determined first,
If in current display screen, there are the blank display positions of target size, can correspond to directly on the blank display position
Show the information impression window；If the blank display position of target size is not present in current display screen, need by
The display window currently shown in display screen carries out certain diminution processing or mobile processing, shows position to form the blank
It sets, and at the blank display position, pops up information impression window, and will show that information is shown in information impression window
Show.
The benefit being arranged in this way is: allowing and shows that information carries out on the basis of not influencing current screen display content
Effectively display optimizes the display effect for showing information.
It on the basis of the various embodiments described above, also specifically includes: will show that information is shown in information impression window
During showing, if receiving sharing instruction, the screen display content of the machine correspondent is supplied to other correspondents, with
So that other correspondents can also obtain above-mentioned displaying information.
In the present embodiment, it can voluntarily be chosen whether show that information is supplied to other correspondents and shows by user
Show.Specifically, user can input by control shares instruction, it will show that information is supplied to other correspondents and carries out with control
Display.Further, can also be for whether displaying information addition setting option be shared, user can be right before call starts
Above-mentioned setting option is configured, to determine whether to show that information is shared with other correspondents and shows in communication process.
The benefit being arranged in this way is: further improving the validity and efficiency of call, improves the logical of multiple calling users
Words experience.
Embodiment three
Fig. 3 is a kind of structure chart for communication processing device that the embodiment of the present invention three provides.As shown in figure 3, described device
Include: user speech data obtaining module 301, language and characters conversion module 302, show data obtaining module 303 and show
Information display module 304, in which:
User speech data obtaining module 301, for obtaining the user speech information in communication process, user speech in real time
Information includes: the voice messaging of the machine correspondent and/or the voice messaging of other correspondents；
Language and characters conversion module 302, for by speech-to-text technology, user speech information to be converted to user's text
This information；
Data obtaining module 303 is shown, for if it is determined that identify setting keyword in user version information, then obtaining
Take the displaying information with setting Keywords matching；
It shows information display module 304, for popping up information impression window within display screen, and will show that information is being believed
It is shown in breath impression window.
The embodiment of the invention provides a kind of communication processing device, which passes through user speech data obtaining module first
301 obtain the user speech information in communication process in real time, and user speech information includes: the voice messaging of the machine correspondent, and/
Or the voice messaging of other correspondents, then by language and characters conversion module 302 by speech-to-text technology, by user's language
Message breath is converted to user version information, then by showing data obtaining module 303 if it is determined that knowing in user version information
Keyword Chu not be set, then obtains the displaying information with setting Keywords matching, is existed finally by displaying information display module 304
Display screen is hit by a bullet out information impression window, and will show that information is shown in information impression window.
Which solves in the prior art can not lack the technology that the information referred in communication process is shown in time
It falls into, allows user to have more intuitive understanding to the information that partner refers in time, and then improve the effective of call
Property and efficiency, while also improve user call experience.
On the basis of the various embodiments described above, can also include:
Sharing module, for during being shown the displaying information in the information impression window, such as
Fruit receives sharing instruction, then the screen display content of the machine correspondent is supplied to other described correspondents.
On the basis of the various embodiments described above, can also include:
User identifier identification module, for identifying and using after obtaining the user speech information in communication process in real time
The matched target user's mark of family voice messaging；
Target identification dictionary obtains module, for being closed according to the mapping between preset user identifier and identification dictionary
System obtains and identifies matched target identification dictionary with target user；
Show that data obtaining module 303 specifically can be used for:
User version information is matched with target identification dictionary, if it is determined that user version information hits target identification
Identification word in dictionary, it is determined that setting keyword is identified in user version information.
On the basis of the various embodiments described above, show that data obtaining module 303 specifically can be used for:
Web search or local search are carried out according to setting keyword, is obtained in search result and setting keyword
The displaying information matched；And/or
The keyword and displaying information MAP table pre-established according to setting keyword query, obtains and setting keyword
The displaying information matched.
On the basis of the various embodiments described above, show that information display module 304 may include:
Display parameters acquiring unit, for if it is determined that display screen in be not present target size blank display position,
The display parameters of at least one display window currently shown in display screen are then obtained, display parameters include: display size,
The display position and/or；
Layout units, for carrying out setting at the diminution of scaling at least one display window according to target size
Reason and/or the processing of position remapping, to form blank display position；
Display unit at blank display position, popping up information impression window, and will show that information is shown in information
It is shown in window.
On the basis of the various embodiments described above, show that information display module 304 may include:
Time setting unit for popping up the information impression window of full screen display within display screen, and sets countdown
Time；
Timing unit in count down time, will show that information is shown in information impression window, and is falling
At the end of timing time, cancel the display to information impression window.
On the basis of the various embodiments described above, can also include:
Content providing module is shown, for inciting somebody to action during will show that information is shown in information impression window
The screen display content of the machine correspondent is supplied to other correspondents.
Communication processing device provided by the embodiment of the present invention can be used for executing the call of any embodiment of that present invention offer
Processing method has corresponding functional module, realizes identical beneficial effect.
Example IV
Fig. 4 is a kind of structural schematic diagram for verbal system that the embodiment of the present invention four provides.Fig. 4, which is shown, to be suitable for being used in fact
The block diagram of the exemplary conversation equipment 12 of existing embodiment of the present invention.The verbal system 12 that Fig. 4 is shown is only an example, no
The function and use scope for coping with the embodiment of the present invention bring any restrictions.
As shown in figure 4, verbal system 12 is showed in the form of universal computing device.The component of verbal system 12 may include
But be not limited to: one or more processor or processing unit 16, system storage 28, connect different system components (including
System storage 28 and processing unit 16) bus 18.
Bus 18 indicates one of a few class bus structures or a variety of, including memory bus or Memory Controller,
Peripheral bus, graphics acceleration port, processor or the local bus using any bus structures in a variety of bus structures.It lifts
For example, these architectures include but is not limited to industry standard architecture (ISA) bus, microchannel architecture (MAC)
Bus, enhanced isa bus, Video Electronics Standards Association (VESA) local bus and peripheral component interconnection (PCI) bus.
Verbal system 12 typically comprises a variety of computer system readable media.These media, which can be, any can be led to
Talk about the usable medium that equipment 12 accesses, including volatile and non-volatile media, moveable and immovable medium.
System storage 28 may include the computer system readable media of form of volatile memory, such as arbitrary access
Memory (RAM) 30 and/or cache memory 32.Verbal system 12 may further include other removable/not removable
Dynamic, volatile/non-volatile computer system storage medium.Only as an example, storage system 34 can be used for read and write can not
Mobile, non-volatile magnetic media (Fig. 4 do not show, commonly referred to as " hard disk drive ").Although not shown in fig 4, Ke Yiti
For the disc driver for being read and write to removable non-volatile magnetic disk (such as " floppy disk "), and to moving non-volatile light
The CD drive of disk (such as CD-ROM, DVD-ROM or other optical mediums) read-write.In these cases, each driver
It can be connected by one or more data media interfaces with bus 18.Memory 28 may include that at least one program produces
Product, the program product have one group of (for example, at least one) program module, these program modules are configured to perform of the invention each
The function of embodiment.
Program/utility 40 with one group of (at least one) program module 42 can store in such as memory 28
In, such program module 42 include but is not limited to operating system, one or more application program, other program modules and
It may include the realization of network environment in program data, each of these examples or certain combination.Program module 42 is usual
Execute the function and/or method in embodiment described in the invention.
Verbal system 12 can also be with one or more external equipments 14 (such as keyboard, sensing equipment, display 24 etc.)
Communication can also enable a user to the equipment interacted with the verbal system 12 communication with one or more, and/or lead to this is made
Any equipment (such as network interface card, modem etc.) that words equipment 12 can be communicated with one or more of the other calculating equipment
Communication.This communication can be carried out by input/output (I/O) interface 22.Also, verbal system 12 can also be suitable by network
Orchestration 20 and one or more network (such as local area network (LAN), wide area network (WAN) and/or public network, such as internet)
Communication.As shown, network adapter 20 is communicated by bus 18 with other modules of verbal system 12.Although should be understood that
It is not shown in the figure, other hardware and/or software module can be used in conjunction with verbal system 12, including but not limited to: microcode is set
Standby driver, redundant processing unit, external disk drive array, RAID system, tape drive and data backup storage system
System etc..
Processing unit 16 by the program that is stored in system storage 28 of operation, thereby executing various function application and
Data processing, such as realize call handling method provided by the embodiment of the present invention.Namely: the use in communication process is obtained in real time
Family voice messaging, the user speech information include: the voice messaging of the machine correspondent and/or the voice letter of other correspondents
Breath；By speech-to-text technology, the user speech information is converted into user version information；If it is determined that in the user
Setting keyword is identified in text information, then obtains the displaying information with the setting Keywords matching；Within display screen
Information impression window is popped up, and the displaying information is shown in the information impression window.
Embodiment five
The embodiment of the present invention five additionally provides a kind of storage medium comprising computer executable instructions, and the computer can
It executes instruction when being executed as computer processor for realizing call handling method described in the embodiment of the present invention.Namely: it is real
When obtain communication process in user speech information, the user speech information includes: the voice messaging of the machine correspondent, and/
Or the voice messaging of other correspondents；By speech-to-text technology, the user speech information is converted into user version letter
Breath；If it is determined that identifying setting keyword in the user version information, then obtain and the setting Keywords matching
Show information；Within display screen pop up information impression window, and by the displaying information in the information impression window into
Row display.
The computer storage medium of the embodiment of the present invention, can be using any of one or more computer-readable media
Combination.Computer-readable medium can be computer-readable signal media or computer readable storage medium.It is computer-readable
Storage medium for example may be-but not limited to-the system of electricity, magnetic, optical, electromagnetic, infrared ray or semiconductor, device or
Device, or any above combination.The more specific example (non exhaustive list) of computer readable storage medium includes: tool
There are electrical connection, the portable computer diskette, hard disk, random access memory (RAM), read-only memory of one or more conducting wires
(ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read-only memory (CD-
ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.In this document, computer-readable storage
Medium can be any tangible medium for including or store program, which can be commanded execution system, device or device
Using or it is in connection.
Computer-readable signal media may include in a base band or as carrier wave a part propagate data-signal,
Wherein carry computer-readable program code.The data-signal of this propagation can take various forms, including but unlimited
In electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media can also be that computer can
Any computer-readable medium other than storage medium is read, which can send, propagates or transmit and be used for
By the use of instruction execution system, device or device or program in connection.
The program code for including on computer-readable medium can transmit with any suitable medium, including --- but it is unlimited
In wireless, electric wire, optical cable, RF etc. or above-mentioned any appropriate combination.
The computer for executing operation of the present invention can be write with one or more programming languages or combinations thereof
Program code, described program design language include object oriented program language-such as Java, Smalltalk, C++,
Further include conventional procedural programming language-such as " C " language or similar programming language.Program code can be with
It fully executes, partly execute on the user computer on the user computer, being executed as an independent software package, portion
Divide and partially executes or executed on a remote computer or server completely on the remote computer on the user computer.?
Be related in the situation of remote computer, remote computer can pass through the network of any kind --- including local area network (LAN) or
Wide area network (WAN)-be connected to subscriber computer, or, it may be connected to outer computer (such as mentioned using Internet service
It is connected for quotient by internet).
Note that the above is only a better embodiment of the present invention and the applied technical principle.It will be appreciated by those skilled in the art that
The invention is not limited to the specific embodiments described herein, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (10)
1. a kind of call handling method characterized by comprising
The user speech information in communication process is obtained in real time, and the user speech information includes: the voice letter of the machine correspondent
The voice messaging of breath and/or other correspondents；
By speech-to-text technology, the user speech information is converted into user version information；
If it is determined that identifying setting keyword in the user version information, then obtain and the setting Keywords matching
Show information；
Information impression window is popped up within display screen, and the displaying information is shown in the information impression window
Show.
2. the method according to claim 1, wherein the communication process includes: video call process or language
Sound communication process；
The real-time user speech information obtained in communication process, comprising:
It obtains in communication process in real time, by the voice messaging of the received the machine correspondent of microphone, and/or,
Pass through the voice messaging for other correspondents that earpiece or loudspeaker transmit.
3. the method according to claim 1, wherein in the real-time user speech letter obtained in communication process
After breath, further includes:
Identification and the target user of the user speech information matches identify；
According to the mapping relations between preset user identifier and identification dictionary, obtains and matched with target user mark
Target identification dictionary；
The determination identifies setting keyword in the user version information, comprising:
The user version information is matched with the target identification dictionary, if it is determined that the user version information hit
Identification word in the target identification dictionary, it is determined that identify setting keyword in the user version information.
4. the method according to claim 1, wherein the acquisition and the displaying of the setting Keywords matching are believed
Breath, comprising:
Web search or local search are carried out according to the setting keyword, is obtained in search result crucial with the setting
The matched displaying information of word；And/or
The keyword and displaying information MAP table pre-established according to the setting keyword query, obtains crucial with the setting
The matched displaying information of word.
5. the method according to claim 1, wherein it is described within display screen pop up information impression window, and
The displaying information is shown in the information impression window, comprising:
If it is determined that it is described display screen in be not present target size blank display position, then obtain in the display screen when
The display parameters of at least one display window of preceding display, the display parameters include: display size and/or display position；
According to the target size, diminution processing and/or the position of setting scaling are carried out at least one described display window
Remapping processing is set, to form the blank display position；
At the blank display position, the information impression window is popped up, and the displaying information is shown in the information
It is shown in window.
6. the method according to claim 1, wherein it is described within display screen pop up information impression window, and
The displaying information is shown in the information impression window, comprising:
It is hit by a bullet out the information impression window being displayed in full screen in the display screen, and sets count down time；
In the count down time, the displaying information is shown in the information impression window, and it is described fall
At the end of timing time, cancel the display to the information impression window.
7. method according to claim 1-6, which is characterized in that further include:
During the displaying information is shown in the information impression window, if receiving sharing instruction,
The screen display content of the machine correspondent is then supplied to other described correspondents.
8. a kind of communication processing device characterized by comprising
User speech data obtaining module, for obtaining the user speech information in communication process, the user speech letter in real time
Breath includes: the voice messaging of the machine correspondent and/or the voice messaging of other correspondents；
Language and characters conversion module, for by speech-to-text technology, the user speech information to be converted to user version
Information；
Data obtaining module is shown, for if it is determined that identify setting keyword in the user version information, then obtaining
With the displaying information of the setting Keywords matching；
Information display module is shown, for popping up information impression window within display screen, and by the displaying information described
It is shown in information impression window.
9. device according to claim 8, which is characterized in that further include:
Sharing module, for during being shown the displaying information in the information impression window, if connect
Sharing instruction is received, then the screen display content of the machine correspondent is supplied to other described correspondents.
10. a kind of verbal system, which is characterized in that the verbal system includes:
One or more processors；
Storage device, for storing one or more programs；
Screen, for showing image information；
When one or more of programs are executed by one or more of processors, so that one or more of processors are real
Now such as call handling method of any of claims 1-7.
Priority Applications (1)
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| CN201811025393.6A CN109151225A (en) | 2018-09-04 | 2018-09-04 | Call handling method, device and verbal system |
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| CN201811025393.6A CN109151225A (en) | 2018-09-04 | 2018-09-04 | Call handling method, device and verbal system |
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