CN109118130A - A kind of universe tourism public service platform and its management system - Google Patents
A kind of universe tourism public service platform and its management system Download PDFInfo
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- CN109118130A CN109118130A CN201811303272.3A CN201811303272A CN109118130A CN 109118130 A CN109118130 A CN 109118130A CN 201811303272 A CN201811303272 A CN 201811303272A CN 109118130 A CN109118130 A CN 109118130A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/14—Travel agencies
Abstract
The invention discloses a kind of universe tourism public service platform and its management systems, ensure platform/system general safety, stable operation from system, information, management etc..System provide news is reported, news audit, tourist resources, advertising management, multimedia gallery, interactive management, information are issued, the business function of system administration etc., realize the integrated operation management to platform/system, and it is shown for front end and associated traffic data is provided, intuitively show tourist, comprehensive, authoritative, timely, accurate tourist service information is provided for tourist's trip, gives full play to the integration capability of platform/system；Solve the problem of that travel information class, data and the communion system of service system solve information island, meanwhile, the investment of tourism departments at different levels can be reduced, the whole public service for promoting universe tourism management departments is horizontal.
Description
Technical field
The present invention relates to a kind of public service management sample platform and systems, and in particular to a kind of universe tourism public service platform
And its management system.
Background technique
It is pointed out in instruction about promotion universe tourism, just accelerates that tourist industry transition and upgrade, upgrading is pushed to increase
Effect, fully optimized tourism environment, the new approach for walking universe tourism make deployment.Universe tourism, is by certain area
As complete tourist famous-city, using tourist industry as strong industry, unified planning is laid out, optimizes public service, Promoting Industrial merges,
It strengthens comprehension management, implementation system marketing.
Universe tourism is related to multiple local tourism administrative departments, realizes the unified management of regional travel resources, service, makes to count
According to share, distribute, present it is interrelated, formed " province-city (state)-county (area) resource-sharing " travel public service mode, can
The investment of tourism departments at different levels is reduced, the whole tourism management departments that promoted are in the level of universe tourism public service and management.
Publication number CN106408459A patent of invention discloses " a kind of tourist service integrated system ", according to national regulation and
Tourism industry standards system is collected and integrates, and integrates Scenery Management System, realizes the unified management at scenic spot, but not tangible
At the multi-level management process that is mutually related, to realize the public service of region-wide, total factor.
Publication number Cn107657483A patent of invention discloses " a kind of universe intelligent tourism system ", provides one kind and is based on
The travelling products e-commerce of LBS+ big data analysis, distribution platform cannot cover the covering and management of universe tourist resources, no
It is universe tourism public service platform truly.
Summary of the invention
The technical problems to be solved by the present invention are: existing technology, does not form the multi-level management stream that is mutually related
Journey, to realize the public service of region-wide, total factor；The covering and management that universe tourist resources cannot be covered are not really to anticipate
Universe in justice travel public service platform the problem of, travel public clothes the present invention provides a kind of universe to solve the above problems
Business platform and its management system.
The present invention is achieved through the following technical solutions:
A kind of universe tourism public service platform and its management system, by infrastructure layer, data resource layer, using support
Five layer, service application layer, information service layer parts form,
Infrastructure layer include the network platform of compositions such as cable network, wireless network and various servers, storage equipment,
The equipment platform of safety equipment composition, using existing network, computer and storage resource, and according to requiring, building can dynamic
Extension, the basic support platform construction of flexible configuration；
Information service layer includes website end, the end APP, microfiber web end, small routine end, touch-screen applications client, is platform
Acquisition mentions all kinds of informations；
Data resource layer for integrate basic data, electric quotient data, tourist guide data, polled data, multi-medium data,
Ad data, news data information provide data foundation for presentation layer；
The service of required all kinds of componentization services and basic module is provided for application system development using supporting layer, including
Information push and message-oriented middleware needed for data sharing；
Service application layer manages end system for bearer service, provides Content Management, content auditing, product pipe at business end
The management function that reason, order management, trade company's management, operation management, capital management, complaint management, comment manage.
Universe tourist service platform construction is according to the process from standard to system, from basis to applying, from managing to service
Planning and designing are carried out, platform overall architecture takes by infrastructure layer, data resource layer, using supporting layer, service application layer, information
Business layer is also represent layer, and five parts form；Universe tourist service platform application the present computer technology, network technology and communication
Technology constructs tourism travel information management service to promote hair committee of trip to provide comprehensive, authoritative official's travel information to tourist
Platform；Management system ensures platform/system general safety, stable operation from system, information, management etc..System offer pair
News reports, news is audited, tourist resources, advertising management, multimedia gallery, interactive management, information publication, system administration etc.
Business function, realize integrated operation management to platform, and provide associated traffic data for front end displaying, intuitively show trip
Visitor provides comprehensive, authoritative, timely, accurate tourist service information for tourist's trip, gives full play to the integration capability of platform, solve
Certainly existing technology does not form the multi-level management process that is mutually related, to realize the public service of region-wide, total factor,
The covering and management of universe tourist resources cannot be covered, the prior art is not universe tourism public service platform truly
The problem of.
A kind of universe tourism public service management system, uses above-mentioned service platform to establish service management for basic framework
End, the service management end include basic system, subsystem of building a station, content disposal subsystem, e-commerce operation subsystem, customer service
Management subsystem, Basic Information Management subsystem between system, member management subsystem, advertising management subsystem, service groups；It is at different levels
Substation point is according to our station location level, and selective display data or service are to tourist, so that universe tourism data, resource, service
Linkage.It is distributed by establishing basic system for system-based operation management, system can be directed to universe by subsystem of building a station
Tour region builds the substation point of the multistage linking of " province-city (state)-county (area)-scenic spot ", and substation point globally shared can make
Basic data, the electric quotient data, tourist guide data, polled data, multi-medium data, advertisement number provided with data resource layer
The level substation point website end, the end APP, microfiber web is constructed for the demand of different tourists, user according to, news data information
The information display terminal that end, small routine end, touch-screen applications client combine, " province-city (state)-county (area) resource is total for formation
Enjoy ", the travel information class of " multi-site unifies back-stage management ", data and the communion system of service, substation points at different levels can basis
Self poisoning, selection show suitable data, service to tourist's displaying, really realize universe tourism data, resource, service connection
It is dynamic.
Further, basic system includes account management, Role Management, menu configuration, regional management, consultative management, base
Plinth serviced component, sensitive word management module and data dictionary module.
Further, subsystem of building a station include site management module, template management module, wechat public platform management module,
Website generates and previewing module.By subsystem of building a station, " province-city (state)-county can be built for universe Tour region
The substation point of the multistage linking at (area)-scenic spot ", substation point can the globally shared data provided using data resource layer.
Further, content disposal subsystem includes columns management module, content auditing module, content maintenance module, mark
Sign management module.Each section content is effectively audited by content managing module, is safeguarded, monitoring administration, so that system
Data health, quality are high, improve practicability.
Further, Basic Information Management subsystem includes basic data management module, multimedia administration module, destination
Management module.Basic Information Management subsystem data is acquired and is uploaded by each substation point, unified storage, every number after audit
According to having unique number, shared use is carried out in each platform of universe tourism public service, realizes universe resource-sharing.
Further, management subsystem includes the panorama management address management of tourist guide module, 360 or 720 between service groups
Module, live streaming module, ballot management module.
Further, customer service subsystem intelligent customer service module, complain suggestion module, FAQ question and answer module, message module, comment
By management module.
Further, e-commerce operation subsystem includes product administration module, order management module, wechat public platform management mould
Cash register management module, operation management module, Marketing Manager Module and capital management module under block, line.
The present invention has the advantage that and the utility model has the advantages that
1, management system of the present invention ensures platform/system general safety, stable operation from system, information, management etc..
System offer news is reported, news audit, tourist resources, advertising management, multimedia gallery, interactive management, information issue, system
The business function of management etc. realizes the integrated operation management to platform/system, and shows for front end and provide related service number
According to, intuitively show tourist, for tourist trip comprehensive, authoritative, timely, accurate tourist service information is provided, give full play to flat
Platform/system integration capability；Existing technology is solved, does not form the multi-level management process that is mutually related, to realize the whole district
The public service in domain, total factor, cannot cover the covering and management of universe tourist resources, and the prior art is not truly
The problem of universe tourism public service platform；
2, the present invention is by establishing basic system for system-based operation management distribution, system by subsystem of building a station,
Can be for the substation point of the multistage linking of universe Tour region construction " province-city (state)-county (area)-scenic spot ", substation point can
With the globally shared basic data provided using data resource layer, electric quotient data, tourist guide data, polled data, multimedia
Data, ad data, news data information construct the level substation point website end, APP for the demand of different tourists, user
The information display terminal that end, microfiber web end, small routine end, touch-screen applications client combine, forms " province-city (state)-county
(area) resource-sharing ", the travel information class of " multi-site unifies back-stage management ", data and the communion system of service, substations at different levels
Point can select to show suitable data, service to tourist's displaying, really realize universe tourism data, money according to self poisoning
Source, service linkage；
3, the present invention realizes resource cluster mode, solves the problems, such as information island, meanwhile, tourism departments at different levels can be reduced
Investment, the whole public service for promoting universe tourism management departments are horizontal.
Detailed description of the invention
Attached drawing described herein is used to provide to further understand the embodiment of the present invention, constitutes one of the application
Point, do not constitute the restriction to the embodiment of the present invention.In the accompanying drawings:
Fig. 1 is system overall framework figure of the invention.
Fig. 2 is basic system frame diagram of the invention.
Fig. 3 is subsystem frame diagram of building a station of the invention.
Fig. 4 is contents of the present invention management subsystem frame diagram.
Fig. 5 is Basic Information Management subsystem architecture figure of the invention.
Fig. 6 is Service Component management subsystem architecture diagram of the invention.
Fig. 7 is customer service subsystem architecture figure of the invention.
Fig. 8 is e-commerce operation subsystem architecture figure of the invention.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, below with reference to embodiment and attached drawing, to this
Invention is described in further detail, and exemplary embodiment of the invention and its explanation for explaining only the invention, are not made
For limitation of the invention.
Embodiment 1
As shown in Figure 1, a kind of universe tourism public service platform and its management system, by infrastructure layer, data resource
Layer is formed using five supporting layer, service application layer, information service layer parts,
Infrastructure layer include the network platform of compositions such as cable network, wireless network and various servers, storage equipment,
The equipment platform of safety equipment composition, using existing network, computer and storage resource, and according to requiring, building can dynamic
Extension, the basic support platform construction of flexible configuration；
Information service layer includes website end, the end APP, microfiber web end, small routine end, touch-screen applications client, is platform
Acquisition mentions all kinds of informations；
Data resource layer for integrate basic data, electric quotient data, tourist guide data, polled data, multi-medium data,
Ad data, news data information provide data foundation for presentation layer；
The service of required all kinds of componentization services and basic module is provided for application system development using supporting layer, including
Information push and message-oriented middleware needed for data sharing；
Service application layer manages end system for bearer service, provides Content Management, content auditing, product pipe at business end
The management function that reason, order management, trade company's management, operation management, capital management, complaint management, comment manage.
When implementation, universe tourist service platform construction according to from standard to system, from basis to application, from management to service
Process carry out planning and designing, platform overall architecture by infrastructure layer, data resource layer, using supporting layer, service application layer,
Information service layer is also represent layer, and five parts and two security assurance information, standard criterion and management systems form；
Information Security System: establishing integrated information efficient public security system, from physics, network, system, information and management
Etc. ensure general safety, establish comprehensive precaution mechanism, ensure information safety, efficiently and reliably run, it is ensured that the machine of information
Close property, integrality, non-repudiation and availability avoid various potential threats, provide small into system development implementation process
Project quality management system, greatly to technical standard specification, law system build etc., provide various aspects guarantee for platform construction.
Standard criterion system: due to platform have the characteristics that relate to it is wide, using mostly with interface it is more, platform construction is necessary
Corresponding codes and standards are followed to be implemented, strictly observe set standard and technology path, it is ensured that the maturation of whole system
Property, scalability and adaptability, evade the risk of platform construction.
The public service management system as shown in Figure 1, a kind of universe is traveled uses above-mentioned service platform to build for basic framework
Vertical service management section, the service management end include basic system, subsystem of building a station, content disposal subsystem, e-commerce operation
Management subsystem, Basic Information Management between system, customer service subsystem, member management subsystem, advertising management subsystem, service groups
Subsystem.
As shown in Fig. 2, basic system includes account management, Role Management, menu configuration, area management, agreement when implementing
Management, infrastructure service component, sensitive word management module and data dictionary module.
Account management manages all user informations of platform, including system user name, Real Name, the pet name, role, affiliated machine
Structure, cell-phone number, state etc..User information can be scanned for, be added, deleted, edited, look facility, while being statistical analysis
Platform user provides data foundation.
Role Management realizes that System menu, the permission of operational administrative, Role Management etc. is managed collectively, and is realized different
The operating right of rank is managed.
Menu management is used for management system menu, including pad name, menu icon, jumps path, menu level, menu
Sequence, state.
Area management offer system area code management can realize newly-increased, modification, delete operation to area.Simultaneously with column
Sheet form shows all regions information, shows that the data for needing to use regional information provide data foundation for foreground.
Data dictionary is that state, drop-down, a module for selecting more serious field individually to extract, side are reused in system
Just system is called, and is extracted using public method, is avoided the repeatability of code.Dictionary item can be increased newly, edit, delete
Except operation.
Sensitive word management: all sensitive vocabulary of global administration's platform, sensitivity can be carried out by runing and run the above permission person
Addition is only supported in the addition of vocabulary.
Sensitive word management: all sensitive vocabulary of global administration's platform, sensitivity can be carried out by runing and run the above permission person
Addition is only supported in the addition of vocabulary.
Infrastructure service component includes log management, logs in log.
Operation log records user's operation history, including title, operator, operating time, can scan for deleting function
Can, foundation is provided for analysis user behavior, optimization user experience.
Log in log, record each user login information, including log in name, log in IP, log in website, login mode,
Logging device, login time.It realizes to user login information search operation, the trace that attacker leaves when easy to find under attack
Mark.
As shown in figure 3, subsystem of building a station include site management module, template management module, wechat public platform management module,
Website generates and previewing module.
Station field signal includes build a station management, site parameter management, and management of building a station manages the information of each website, including builds a station,
The title of website, code, type of site, website displaying terminal, domain name etc.；Configurable website relevant parameter simultaneously, configuration
BANNER, LOGO, APP download two dimensional code, the parameters such as wechat public platform two dimensional code；It is related to can configure website for site parameter management
Parameter, configures BANNER, and LOGO, APP download two dimensional code, the parameters such as wechat public platform two dimensional code.It, can be with by subsystem of building a station
For the substation point of the multistage linking of universe Tour region construction " province-city (state)-county (area)-scenic spot ", substation point can be complete
The shared basic data provided using data resource layer of office, electric quotient data, tourist guide data, polled data, multi-medium data,
Ad data, news data information construct the level substation point website end, end APP, micro- for the demand of different tourists, user
The information display terminal that website end, small routine end, touch-screen applications client combine.
As shown in figure 4, content disposal subsystem includes columns management module, content auditing module, content maintenance module, mark
Sign management module.The column of columns management module management website can increase website column, delete, modify, settable column
Purpose relationship between superior and subordinate, column sequence, jump address, META description, META keyword etc..Content maintenance module management website is each
Content in column can increase the content of each column, delete, modify, and support primary editor's multicolumn mesh publication, content row
Sequence, META description, META keyword etc..Support run-length management, news, Theme activity, travel notes strategy, business directory, culture text
Chapter etc..News audit, the audit of travel notes strategy are associated with information network, E-gov Network.Content auditing, the travel notes of management C-terminal user publication
Strategy is audited, and is re-synchronised to the application end of website after the approval.The news that management subordinate region is declared.
As shown in figure 5, Basic Information Management subsystem includes basic data management module, multimedia administration module, purpose
Ground management module.Basic Information Management subsystem data is acquired and is uploaded by each substation point, the unified storage after audit, and every
Data have unique number, and shared use is carried out in each platform of universe tourism public service
Multimedia administration includes following multiple management modules.
Audio frequency controller: audio file needed for managing web, including audio title, audio classification, audio profile, author,
The management of the information such as audio file, state.It realizes and the behaviour such as scans for, increases and decreases, editing, uploading, forbidding enabling to audio data
Make, be managed with list mode, is needed to provide audio-frequency information to tourist according to front page layout.
Audio classification: for establishing audio classification labels, facilitating management, facilitates user search, including audio classification title,
Audio classification code.It realizes and the operation such as scans for, increases and decreases, editing, uploading, forbidding enabling to audio classification, with list mode
It is managed, provides audio classification information to tourist by the E-gov Network foreground audio presentation page.
Video management: video file needed for managing web, including video title, visual classification, video profile, director are explained
It states, video surface plot, video file, sequence, status information.Realization scans for video, increases and decreases, editing, uploading, forbidding opening
It is operated with equal, is managed with list mode, provide video playing information to tourist by the E-gov Network foreground video display page.
Visual classification: for establishing visual classification label, facilitating management, facilitates user search, including visual classification title,
Visual classification code.It realizes and the operation such as scans for, increases and decreases, editing, uploading, forbidding enabling to visual classification, with list mode
It is managed, provides video classification information to tourist by the E-gov Network foreground video display page.
Pictures management: user management E-gov Network pictorial information, including picture header, brief introduction, label, type, picture file,
Location, status information.It realizes and the operation such as scans for, increases and decreases, editing, uploading, forbidding enabling to picture.With tabular form
It is managed, exhibiting pictures information is needed according to front page layout.
Picture classification: for establishing picture classification label, facilitate management, facilitate user search, including picture classification title.
It realizes and the operation such as scans for, increases and decreases, editing, uploading, forbidding enabling to picture classification, be managed, passed through with list mode
Displayed page provides picture classification information to tourist.
Destination management: for the function of the type of universe, the mainly information on administrative purposes ground, including destination title,
The information such as row index, number of days of playing, best travel time out, at the same can to the information carry out precisely, search for generally, add, delete
It removes, modify, checking new destination operation.
As shown in fig. 6, management subsystem includes the panorama management address management of tourist guide module, 360 or 720 between service groups
Module, live streaming module, ballot management module.Tourist guide module includes map guide to visitors, speech guide；Map guide to visitors is for managing
The hand-drawing map of scenic spot either universe can be increased newly, be deleted, modify, check operation according to classification or searching map guide to visitors；
The relevant rudimentary data (information such as lavatory, hotel, parking lot, bus stop) in scenic spot or universe can also be configured.Voice is led
The speech guide look at for managing scenic spot either universe according to classification or can search for speech guide, can increase newly, delete, modifying,
Check operation；Relevant rudimentary data (the introduction such as lavatory, hotel, parking lot, bus stop in scenic spot or universe can also be configured
Information).360/720 management module is for managing the information such as panorama address, including the classification of panorama title, panorama, surface plot, panorama
Address, status information.It realizes and the operation such as searches for, increases and decreases, editing, uploading, forbidding enabling to panorama, pipe is carried out with list mode
Reason needs to provide panorama preview function to tourist according to front page layout.Module is broadcast live and is used for management and monitoring information, including monitoring name
Claim, monitoring brand, longitude and latitude, Intranet IP, Intranet port, outer net IP, outer net port, channel number, monitoring user, monitoring password,
Type, surface plot, monitored address, state.It realizes and the operation such as searches for, increases and decreases, editing, uploading, forbidding enabling to monitoring, with list
Mode is managed.
As shown in fig. 7, customer service subsystem intelligent customer service module, complain suggestion module, FAQ question and answer module, message module, comment
By management module.On-line intelligence customer service module is used for micro- question and answer, carries out Classification Management to the problem of C-terminal user, can be by dividing
Class, key to the issue word carry out accurate, fuzzy query, while can add, delete, update, check, support coming into force for offering question
Initial time, the title of problem, type problem, the contents such as robot answer.Robot parameter configuration: to robot initial state
It is managed, subject name, robot title, salutatory, the head portrait, IM chat box theme background of robot can be managed, be arranged
Unknown reply.Message management module for manage tourist message, comprising name, title, message content, creation time, state,
Tourist's message can be checked, return operation.All website C-terminal users in management module management project are commented on to provide basis
The comment in source, commodity, the information such as sight spot is audited, and after the approval, is shown to front end.
As shown in figure 8, e-commerce operation subsystem includes product administration module, order management module, wechat public platform management
Cash register management module, operation management module, Marketing Manager Module and capital management module under module, line.Product administration module
Can add and manage admission ticket, hotel, purchase by group, flash sale, one-day tour, periphery with, route hires a car the travelling products such as class
Template, can also be with the template of customized travelling products.
Order management module, admission ticket order, hotel guest room order purchase by group goods orders, perimeter circuit order, route and hire a car
Order (bus), tourism specialty order, flash sale order.Trade company's management module needs to fill in user account, user when adding
Password, confirmation password, user's name, region and phone number.And need to distribute to one type of trade company.Type packet
Contain: scenic spot businessman, hotel businessman, travel agency businessman, cuisines businessman, specialty businessman.Disabling unlatching can be carried out to trade company's account
Operation.
Wechat public platform management module, the shop Wei Dian finishing: making micro- shop from the background, and the link of micro- shop is placed on wechat public platform
In menu bar, can directly it be bought after tourist's shopping goods.Without applying for shop to wechat official.The wechat shop page is H5 mould
Plate, the operation such as can modify according to demand, delete, adding.
Reimbursement management: operation management needs to audit, tourist needs after initiating reimbursement if being provided with reimbursement when product is online
Manual reimbursement is carried out herein.After agreeing to reimbursement, the road debt Hui Yuan is returned in tourist's account.Ticket checking management: verifying, which is consumed, is
Refer to: tourist consumes after buying product to scenic spot, and staff is needed to check and write off electronic ticket, completes transaction.Verifying disappears
The mode of expense has 4 kinds: POS, APP ticket checking check, gate ticket checking manually from the background.Electronic ticket management: electronically validating in platform is checked
The place of code, checks and writes off and looks at ticket checking management.
Freight charges template: specialty commodity need to configure freight charges template, dispense region: the area that selection can dispense, if tourist
For the shipping address filled in not in dispatching range, system will prompt tourist superzone.
Marketing management:
Codeword value: refer to that a product generates a two dimensional code, directly subscribed after guest's barcode scanning.
Thematic code: referring to and a plurality of product be bundled in a two dimensional code, selects the happy product of the heart to carry out after guest's barcode scanning pre-
It orders.
Product code: referring to a scenic spot to be whole, and ticket kind all in scenic spot is generated a two dimensional code, guest's barcode scanning
After can choose ticket kind and subscribed.
Shop code: refer to the two dimensional code in micro- shop of backstage production, micro- shop can be directly entered after guest's barcode scanning and consumed.
Capital management:
My wallet: wallet can be carried out herein and supplements with money, withdraw deposit, checking fund whereabouts etc..
It supplements record with money: can check the detail that each wallet is supplemented with money.
It withdraws deposit record: can check that each pen is withdrawn deposit record.
Above-described specific embodiment has carried out further the purpose of the present invention, technical scheme and beneficial effects
It is described in detail, it should be understood that being not intended to limit the present invention the foregoing is merely a specific embodiment of the invention
Protection scope, all within the spirits and principles of the present invention, any modification, equivalent substitution, improvement and etc. done should all include
Within protection scope of the present invention.
Claims (9)
- The public service platform 1. a kind of universe is traveled, by infrastructure layer, data resource layer, using supporting layer, service application layer, Five parts of information service layer form, which is characterized in thatInfrastructure layer includes the network platforms of compositions such as cable network, wireless network and various servers, storage equipment, safety The equipment platform of equipment composition, using existing network, computer and storage resource, and according to requiring, building dynamic extending, The basic support platform of flexible configuration is built；Information service layer includes website end, the end APP, microfiber web end, small routine end, touch-screen applications client, is acquired for platform Mention all kinds of informations；Data resource layer is for integrating basic data, electric quotient data, tourist guide data, polled data, multi-medium data, advertisement Data, news data information provide data foundation for presentation layer；The service of required all kinds of componentization services and basic module, including information are provided for application system development using supporting layer Push and message-oriented middleware needed for data sharing；Service application layer for bearer service manage end system, business end provide Content Management, content auditing, the management of product, The management function that order management, trade company's management, operation management, capital management, complaint management, comment manage.
- The public service management system 2. a kind of universe is traveled, which is characterized in that use service platform described in claim 1 for base Plinth framework establishes service management end, and the service management end includes basic system, subsystem of building a station, content disposal subsystem, electricity Quotient runs management subsystem, basis between subsystem, customer service subsystem, member management subsystem, advertising management subsystem, service groups Information management subsystem；Substation points at different levels are according to our station location level, and selective display data or service are to tourist, so that universe Tourism data, resource, service linkage.
- 3. a kind of universe tourism public service management system according to claim 2, which is characterized in that the basic system Including account management, Role Management, menu configuration, regional management, consultative management, infrastructure service component, sensitive word management module And data dictionary module.
- 4. a kind of universe tourism public service management system according to claim 2, which is characterized in that the subsystem of building a station System includes site management module, template management module, wechat public platform management module, website generates and previewing module.
- 5. a kind of universe tourism public service management system according to claim 2, which is characterized in that the Content Management Subsystem includes columns management module, content auditing module, content maintenance module, tag control module.
- 6. a kind of universe tourism public service management system according to claim 2, which is characterized in that the basic information Management subsystem includes basic data management module, multimedia administration module, destination management module.
- 7. a kind of universe tourism public service management system according to claim 2, which is characterized in that between the service groups Management subsystem includes the panorama management address management module of tourist guide module, 360 or 720, live streaming module, ballot management mould Block.
- 8. a kind of universe tourism public service management system according to claim 2, which is characterized in that the customer service subsystem System intelligent customer service module complains suggestion module, FAQ question and answer module, message module, comment management module.
- 9. a kind of universe tourism public service management system according to claim 2, which is characterized in that the e-commerce operation Subsystem includes cash register management module under product administration module, order management module, wechat public platform management module, line, operation Management module, Marketing Manager Module and capital management module.
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| CN201811303272.3A CN109118130A (en) | 2018-11-02 | 2018-11-02 | A kind of universe tourism public service platform and its management system |
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| CN110414794A (en) * | 2019-07-01 | 2019-11-05 | 扬州腾邮大数据网络科技有限公司 | A kind of Destination Management platform based on big data |
| CN110443389A (en) * | 2019-06-17 | 2019-11-12 | 国联国际旅游(深圳)有限公司 | A kind of universe smart travel comprehensive service platform |
| CN110533554A (en) * | 2019-08-06 | 2019-12-03 | 甘肃万华金慧科技股份有限公司 | Smart travel background management system |
| CN110717741A (en) * | 2019-10-17 | 2020-01-21 | 四川亨通网智科技有限公司 | Global cultural and travel marketing management platform |
| CN110796570A (en) * | 2019-10-30 | 2020-02-14 | 成都中科大旗软件股份有限公司 | Intelligent text travel system |
| CN110992214A (en) * | 2019-11-29 | 2020-04-10 | 成都中科大旗软件股份有限公司 | Service management system and method based on tourist name county and demonstration area |
| CN111062640A (en) * | 2019-12-27 | 2020-04-24 | 四川亨通网智科技有限公司 | Global travel industry monitoring platform |
| CN113377913A (en) * | 2021-06-10 | 2021-09-10 | 江苏唱游数据技术有限公司 | Tourist city network association degree evaluation method based on tourist behaviors |
| CN113657792A (en) * | 2021-08-24 | 2021-11-16 | 岳阳天赋文化旅游有限公司 | Scenic spot management operation system and method |
| CN117408642A (en) * | 2023-12-12 | 2024-01-16 | 浙江美云数据科技有限公司 | Rural digital service management platform based on artificial intelligence |
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| CN113377913B (en) * | 2021-06-10 | 2023-08-29 | 江苏唱游数据技术有限公司 | Tourist city network association degree assessment method based on tourist behaviors |
| CN113657792A (en) * | 2021-08-24 | 2021-11-16 | 岳阳天赋文化旅游有限公司 | Scenic spot management operation system and method |
| CN117408642A (en) * | 2023-12-12 | 2024-01-16 | 浙江美云数据科技有限公司 | Rural digital service management platform based on artificial intelligence |
| CN117408642B (en) * | 2023-12-12 | 2024-03-19 | 浙江美云数据科技有限公司 | Rural digital service management platform based on artificial intelligence |
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