CN109067896B

CN109067896B - Interaction method, interaction device, computer equipment and storage medium

Info

Publication number: CN109067896B
Application number: CN201810969272.0A
Authority: CN
Inventors: 陈晓波; 楼宏微; 刘俊; 李斌
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2018-08-23
Filing date: 2018-08-23
Publication date: 2020-10-13
Anticipated expiration: 2038-08-23
Also published as: CN109067896A

Abstract

The application relates to an interaction method, an interaction device, computer equipment and a storage medium, wherein the interaction method receives an application adding request, and the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; sending a contact person adding request according to the customer service object identifier and the customer identifier; the contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification. Therefore, when a user uses the third-party application to encounter problems or needs feedback, the user can conveniently and quickly communicate with the third-party application provider through the contact list, and therefore the interaction method is high in interaction efficiency. The application also relates to another two interaction methods, interaction devices, computer equipment and storage media corresponding to the interaction method, the interaction device and the storage media of the computer equipment.

Description

Interaction method, interaction device, computer equipment and storage medium

Technical Field

The present application relates to the field of computer application technologies, and in particular, to an interaction method, an interaction apparatus, a computer device, and a storage medium.

Background

Currently, most application stores reserve feedback channels such as a QQ group, a WeChat group, a forum and the like as an interactive mode when providing application downloading and installing services, so that users can conveniently interact with application providers according to feedback of application quality, suggestions and the like. For non-enterprise scenarios, the interaction modes can basically meet the requirements, but because the feedback channels have poor real-time performance, the interaction modes are difficult to meet the requirements for enterprise scenarios.

Problems encountered by enterprise-level users during application use need to find a suitable feedback channel more quickly and conveniently, and an application provider can intervene more quickly and efficiently, so that the interaction efficiency of the traditional interaction method needs to be further improved.

Disclosure of Invention

In view of the above, it is necessary to provide an interaction method, an interaction apparatus, a computer device and a storage medium with high interaction efficiency.

A method of interaction, the method comprising:

receiving an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application;

acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier;

sending a contact person adding request according to the customer service object identifier and the client identifier; and the contact person adding request is used for requesting to add the customer service object identification to a contact person list corresponding to the customer identification.

An interactive apparatus, the apparatus comprising:

the request receiving module is used for receiving an application adding request, and the application adding request carries a client identifier and an application identifier of a third-party application;

the information acquisition module is used for acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier;

the request sending module is used for sending a contact person adding request according to the customer service object identifier and the customer identifier; and the contact person adding request is used for requesting to add the customer service object identification to a contact person list corresponding to the customer identification.

A computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the following steps when executing the computer program:

A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, carries out the steps of:

The interaction method, the interaction device, the computer equipment and the storage medium receive an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; sending a contact person adding request according to the customer service object identifier and the customer identifier; the contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification. Therefore, when a client uses the third-party application to have problems or needs to feed back, the client can conveniently and quickly find the virtual customer service object corresponding to the customer service object identifier through the contact list, send a message to the virtual customer service object and communicate with a third-party application provider, and therefore the interaction method, the interaction device, the computer equipment and the storage medium are high in interaction efficiency.

A method of interaction, the method comprising:

adding the customer service object identification to a contact list corresponding to the customer identification;

and sending synchronous information to a client terminal according to the contact list, wherein the client terminal is a terminal corresponding to the client identifier.

An interactive apparatus, the apparatus comprising:

the list updating module is used for adding the customer service object identifier to a contact list corresponding to the customer identifier;

and the list synchronization module is used for sending synchronization information to a client terminal according to the contact list, and the client terminal is a terminal corresponding to the client identifier.

The interaction method, the interaction device, the computer equipment and the storage medium receive an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; adding the customer service object identifier to a contact list corresponding to the customer identifier; and sending the synchronous information to a client terminal according to the contact list, wherein the client terminal is a terminal corresponding to the client identifier. Therefore, when a client uses the third-party application to have problems or needs to feed back, the client can conveniently and quickly find the virtual customer service object corresponding to the customer service object identifier through the contact list, send a message to the virtual customer service object and communicate with a third-party application provider, and therefore the interaction method, the interaction device, the computer equipment and the storage medium are high in interaction efficiency.

A method of interaction, the method comprising:

receiving an application adding instruction, wherein the application adding instruction comprises an application identifier of a third-party application;

determining an application adding request according to the application adding instruction, wherein the application adding request carries the application identifier and the client identifier;

sending the application adding request to a server;

receiving synchronous information sent by the server according to the application adding request;

and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information.

An interactive apparatus, the apparatus comprising:

the instruction receiving module is used for receiving an application adding instruction, and the application adding instruction comprises an application identifier of a third-party application;

a request determining module, configured to determine an application addition request according to the application addition instruction, where the application addition request carries the application identifier and the client identifier;

the request sending module is used for sending the application adding request to a server;

a synchronous information receiving module, configured to receive synchronous information sent by the server according to the application addition request;

and the list synchronization module is used for adding the customer service object identifier corresponding to the third-party application to the contact list corresponding to the customer identifier according to the synchronization information.

sending the application adding request to a server;

The interaction method, the interaction device, the computer equipment and the storage medium receive an application adding instruction, wherein the application adding instruction comprises an application identifier of a third-party application; determining an application adding request according to the application adding instruction, wherein the application adding request carries an application identifier and a client identifier; sending an application adding request to a server; receiving synchronous information sent by a server according to an application adding request; and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information. Therefore, when the third-party application is in trouble or needs to be fed back, the virtual customer service object corresponding to the customer service object identification can be conveniently and quickly found through the contact list, and the message is sent to the virtual customer service object to be communicated with the third-party application provider. Therefore, the interaction method, the interaction device, the computer equipment and the storage medium have high interaction efficiency.

Drawings

FIG. 1 is a diagram of an exemplary interaction method and apparatus;

FIG. 2 is a flow diagram illustrating an interaction method in an embodiment of an application management server operating on a server;

FIG. 3 is a schematic diagram of a customer service configuration details page in one embodiment;

FIG. 4 is a schematic diagram of an embodiment of a customer service configuration page;

FIG. 5 is a flow diagram of an interaction method in an embodiment operating on a server;

FIG. 6 is a flow chart illustrating an interaction method in another embodiment operating on a server;

FIG. 7 is a flow diagram of an interaction method in an embodiment operating at a client terminal;

FIG. 8 is a flow chart illustrating an interaction method in another embodiment operating at a client terminal;

FIG. 9 is a diagram of an application details page in one embodiment;

FIG. 10 is a diagram illustrating a workbench directory prior to adding a third party application, in an embodiment;

FIG. 11 is a diagram illustrating adding an application page in one embodiment;

FIG. 12 is a diagram illustrating a workbench directory after adding a third party application, in an embodiment;

FIG. 13 is a diagram of an external contact list in one embodiment;

FIG. 14 is a diagram of a personal information presentation page for contacts in one embodiment;

FIG. 15 is a diagram of a message page in one embodiment;

FIG. 16 is a diagram illustrating a session box page in one embodiment;

FIG. 17 is a block diagram of the overall system architecture of the interaction method in one embodiment;

FIG. 18 is a timing diagram of an interaction method in an embodiment;

FIG. 19 is a block diagram of an interaction device in an embodiment of an application management server running on a server;

FIG. 20 is a block diagram of the interaction means in an embodiment operating on a server;

FIG. 21 is a block diagram of an exemplary interactive device;

FIG. 22 is a diagram illustrating an internal structure of a computer device according to an embodiment;

fig. 23 is an internal structural view of a computer device in another embodiment.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.

The interaction method provided by the application can be applied to enterprise-level market products. The application environment thereof may be as shown in fig. 1. The client terminal 102 communicates with the server 104 via a network, and the server 104 communicates with the customer service terminal 106 via the network. The interaction method of an embodiment may be run on the client terminal 102, and the interaction method of an embodiment corresponding to the embodiment may be run on the server 104. The servers 104 may further include application management servers, Web management servers, session message servers, and external contact servers. The interaction method of another embodiment corresponding to the embodiment running on the client 102 may run on the application management server.

In an application scenario, the client terminal 102 receives an application adding instruction, where the application adding instruction includes an application identifier of a third-party application; determining an application adding request according to the application adding instruction, wherein the application adding request carries an application identifier and a client identifier; an application add request is sent to server 104. The server 104 receives an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; adding the customer service object identifier to a contact list corresponding to the customer identifier; and sending the synchronous information to the client terminal 102 according to the contact list, wherein the client terminal 102 identifies the corresponding terminal for the client. The client terminal 102 receives the synchronization information sent by the server 104; and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information.

In another application scenario, the client terminal 102 receives an application adding instruction, where the application adding instruction includes an application identifier of a third-party application; determining an application adding request according to the application adding instruction, wherein the application adding request carries an application identifier and a client identifier; the application addition request is sent to the application management server of server 104. An application management server of the server 104 receives an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; sending a contact adding request to an external contact server of the server 104 according to the customer service object identifier and the client identifier; the contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification. An external contact server of the server 104, which adds the customer service object identifier to the contact list corresponding to the client identifier according to the contact adding request; and sending the synchronous information to the client terminal 102 according to the contact list, wherein the client terminal 102 identifies the corresponding terminal for the client. The client terminal 102 receives the synchronization information sent by the external contact server of the server 104; and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information.

The customer service terminal 106 identifies a corresponding terminal for the customer service personnel of the third party application provider. The client terminal 102 and the service terminal 106 may be, but are not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices. The server 104 may be implemented as a stand-alone server or as a server cluster comprised of multiple servers.

In one embodiment, as shown in fig. 2, an interactive method is provided, which may be run in the application management server of the server 104 in fig. 1, i.e. the execution device of the method may be the application management server of the server 104. The interaction method comprises the following steps:

s202, an application adding request is received.

And the application adding request is sent by the client terminal and is used for requesting to add the third-party application corresponding to the application identifier into the visible application in the preset range. When applied to enterprise-level scenarios, the preset scope may be a scope defined within the authority of the adder. For example, the adder may be an enterprise administrator, and the preset scope may be defined as any department or member within the authority scope of the enterprise administrator.

The application adding request carries a client identifier and an application identifier of the third-party application. The customer identifier is an identifier that can uniquely identify a customer, and may be an account number, a name, or the like. It should be noted that the client may be an enterprise-level client. The application identifier is an identifier that can uniquely identify a third-party application, such as an application number, an application name, and the like.

And S204, acquiring the customer service information of the third-party application according to the application identifier.

The customer service information is related information of customer service provided by the third-party application for the customer. The application identification can be used as a searching factor to determine the customer service information of the third-party application corresponding to the application identification.

The customer service information includes a customer service object identification. The customer service object identification is a unique identification of a virtual customer service object which is uniformly used by a third-party application provider to provide customer service for a customer. The virtual customer service object refers to an object which can correspond to at least one customer service person in a preset distribution mode. The service object identifier can be an identifier which can uniquely identify the virtual service object, such as a service account number, a service name and the like.

And S206, sending a contact person adding request according to the customer service object identifier and the customer identifier. The contact adding request can be sent to an external contact server or an external contact application of the server according to the customer service object identifier and the client identifier.

The contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification. The contact person adding request is used for requesting an external contact person server or an external contact person application to add the customer service object identification to the contact person list corresponding to the customer identification.

The external contact server or the external contact application is used for adding the customer service object identifier to the contact list corresponding to the client identifier according to the contact adding request and sending the synchronous information to the client terminal according to the contact list.

Based on the interaction method of the embodiment, an application adding request is received, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; sending a contact person adding request according to the customer service object identifier and the customer identifier; the contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification. Therefore, when a client uses the third-party application to have problems or needs to feed back, the client can conveniently and quickly find the virtual customer service object corresponding to the customer service object identifier through the contact list, and send a message to the virtual customer service object to communicate with a third-party application provider, so that the interaction efficiency of the interaction method is high.

In one embodiment, sending a contact person adding request according to the customer service object identifier and the customer identifier includes: and when the customer service information of the third-party application comprises the customer service personnel identification, sending a contact person adding request according to the customer service object identification and the client identification.

When the customer service information includes the customer service person identifier, that is, the third party application provider has configured the customer service person for the virtual customer service object corresponding to the customer service object identifier, at this time, when the customer sends the customer message to the virtual customer service object corresponding to the customer service object identifier, the customer message can be sent to the terminal corresponding to the assigned customer service person identifier, and the terminal corresponding to the customer service person identifier is the customer service terminal. Therefore, the client message can be processed more timely, and the interaction efficiency can be further improved.

In one embodiment, receiving an application addition request further includes: and receiving a customer service configuration request, and determining customer service information according to the customer service object identification and the configuration content carried by the customer service configuration request.

The customer service configuration request carries the customer service object identification and the configuration content. The customer service configuration request can be sent by a terminal corresponding to a third-party application provider, and the customer service configuration request can also carry an application identifier of the third-party application. The customer service configuration request may be used to request the execution device to configure the customer service information. The configuration content is the content configuring the virtual customer service object identified by the customer service object identification. Therefore, the customer service information can be configured, and the flexibility of interaction is improved.

Further, in one embodiment, the configuration content includes an identifier of a service person corresponding to the identifier of the service object. A customer service person can be uniquely identified by a customer service person identifier. Therefore, the customer service personnel of the virtual customer service object identified by the customer service object identification are configured, namely the customer service personnel of the third-party application are configured, so that the interaction efficiency is improved, and the interaction flexibility is improved.

Furthermore, the configuration content further includes the distribution mode of the customer service staff, that is, the configuration content includes the identification of the customer service staff and the distribution mode of the customer service staff. The allocation method of the customer service staff may be to allocate the customer preferentially to the customer service staff who currently services the customer with the least number, to allocate the customer preferentially to the customer service staff who has recently serviced the customer, to allocate the customer preferentially to the customer service staff belonging to the category of the customer message sent by the customer, or to allocate the customer to the customer service staff corresponding to the category of the customer. Thus, the interaction efficiency is further improved.

In another embodiment, the configuration content includes a welcome message corresponding to the customer service object identification. The welcome message is a message that needs to be sent to a terminal corresponding to a relevant user when a session starts, and the relevant user includes a client, namely, the welcome message is sent to the client terminal. Therefore, on one hand, more convenient service can be provided for the customer, so that the convenience of interaction is further improved; on the other hand, the third-party application provider can configure the content of the welcome message, and can provide more personalized service for the client, so that the interaction flexibility is improved.

Furthermore, the configuration content also comprises a welcome message issuing mode, namely the configuration content comprises the welcome message and the welcome message issuing mode. The welcome message issuing mode comprises issuing time or/and an issuing object; that is, the issuing mode includes issuing time, or the issuing mode includes issuing object, or the issuing mode includes issuing time and issuing object. The issuing time can be issued when a new client is added or when the client opens the session frame. Therefore, more convenient service can be provided for the client, and the interaction efficiency is improved. The issued object can comprise a client terminal; the system can further comprise a customer service terminal, namely, the issued object comprises a client terminal and a customer service terminal, so that customer service personnel can conveniently know welcome information received by the client terminal, more accurate service is provided, and interaction efficiency is further improved.

In one embodiment, as shown in fig. 3, the configuration content includes a customer service staff identifier, a distribution mode of the customer service staff, a welcome message, and a distribution mode of the welcome message, where the distribution mode includes a distribution time and a distribution object, in this specific example, the distribution time is to send the welcome message when a new customer is added, the distribution object is a default client terminal, and when "the welcome message is sent to the staff providing the service at the same time" is selected, the distribution object includes the client terminal and the service terminal. In one embodiment, the third party application provider may enter the customer service configuration interface by clicking on the "customer service configuration" tab shown in fig. 4, and may enter the customer service configuration detail interface shown in fig. 3 by clicking on the application selected for configuration in the customer service configuration interface.

In one embodiment, after sending the contact adding request according to the customer service object identifier and the customer identifier, the method further includes: and receiving contact person adding feedback information.

And receiving contact person adding feedback information sent by an external contact person server or an external contact person application of the server. It is understood that the contact adds feedback information carrying the client identification, thus determining to which client the feedback information is fed back. The contact person adding feedback information can further carry customer service object identification, so that a user corresponding to the customer identification can know which customer service object identification is added to the contact person list. The application management server receives the contact person adding feedback information, and can conveniently trigger the next operation.

In one embodiment, the method for sending a contact adding request according to a customer service object identifier and a customer identifier further includes: and when the customer service information comprises a welcome message, sending the welcome message according to a preset issuing mode.

The welcome message is a message which needs to be sent to the message management server when a session starts, and then is sent to a corresponding terminal of a related user by the message management server, wherein the related user can comprise a client, namely the welcome message can be sent to the message management server, and the welcome message is sent to the client terminal by the message management server. Therefore, more convenient service can be provided for the client, and the convenience of interaction is further improved.

The preset issuing mode may include issuing time, issuing object and time below. The issuing time can be issued when a new client is added or when the client opens the session frame. Therefore, more convenient service can be provided for the client, and the interaction efficiency is improved. The issued object at least comprises a client terminal and can also further comprise a customer service terminal, namely the issued object comprises the client terminal and the customer service terminal, and the customer service terminal is a terminal corresponding to a customer service personnel identifier corresponding to a client identifier and a customer service object identifier. Therefore, the customer service staff can conveniently know the welcome message received by the client terminal, and more accurate service is provided, so that the interaction efficiency is further improved.

In one embodiment, an interaction method includes:

receiving a customer service configuration request, and determining customer service information according to a customer service object identifier and configuration content carried by the customer service configuration request;

when the customer service information of the third-party application comprises customer service personnel identification, sending a contact person adding request according to the customer service object identification and the client identification, wherein the contact person adding request is used for requesting to add the customer service object identification to a contact person list corresponding to the client identification;

receiving contact person adding feedback information;

when the customer service information comprises a welcome message, the welcome message is sent according to a preset issuing mode;

the configuration content comprises customer service personnel identification, a distribution mode of the customer service personnel, a welcome message and a welcome message issuing mode.

The interaction method based on the specific embodiment comprises the steps of firstly receiving a customer service configuration request sent by a third-party application provider, and determining customer service information of a third-party application according to a customer service object identifier and configuration content carried by the customer service configuration request, wherein the configuration content comprises a customer service personnel identifier, a customer service personnel distribution mode, a welcome message and a welcome message issuing mode. After an application adding request sent by a client terminal is received, acquiring customer service information of a third-party application according to an application identifier carried by the application adding request, wherein the customer service information comprises a customer service object identifier, and then sending a contact adding request according to the customer service object identifier and the client identifier when the customer service information of the third-party application comprises a customer service personnel identifier. Therefore, the interaction efficiency and flexibility can be improved.

In one embodiment, as shown in fig. 5, an interactive method is provided, which may be run on the server 104 in fig. 1, i.e. the execution device of the method may be the server 104. The interaction method comprises the following steps:

s502, an application adding request is received.

S504, the customer service information of the third-party application is obtained according to the application identification.

S506, the customer service object identification is added to the contact list corresponding to the customer identification.

The contact in the contact list corresponding to the client identifier and the client corresponding to the client identifier may be in a friend relationship. The friend relationship may refer to a relationship that users corresponding to the two user identifiers can find another party in the friend relationship through the contact list and perform message interaction with the other party. The friend relationship may represent that the client is in friend relationship with another party by adding the other party of the friend relationship in the contact list of the client as a friend. The friend relationship can be embodied by establishing a corresponding relationship between the two user identifications, namely establishing the friend relationship between the client identification and the customer service object identification, so that the friend relationship between the virtual customer service object corresponding to the customer service object identification and the client corresponding to the client identification is embodied.

When applied to an enterprise level scenario, the contact list may be an external contact list. The external contact list refers to a list to which an external contact belongs when the user adds the external contact. The external contact is a contact of which the client corresponding to the client identification belongs to different enterprises. The external contact may be set to be visible to departments or members within a preset range within a scope of authority corresponding to the client identifier.

And S508, sending the synchronous information to the client terminal according to the contact list.

The synchronization information may include the contact list or only an updated portion of the contact list. The client terminal identifies a corresponding terminal for the client. When applied to an enterprise level scenario, the customer identified by the customer identification may be an enterprise administrator.

The interaction method comprises the steps of receiving an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; adding the customer service object identifier to a contact list corresponding to the customer identifier; and sending the synchronous information to a client terminal according to the contact list, wherein the client terminal is a terminal corresponding to the client identifier. Therefore, when a client uses the third-party application to have problems or needs to feed back, the client can conveniently and quickly find the virtual customer service object corresponding to the customer service object identifier through the contact list, and send a message to the virtual customer service object to communicate with a third-party application provider, so that the interaction efficiency of the interaction method is high.

In one embodiment, adding the customer service object identifier to the contact list corresponding to the customer identifier includes: and when the customer service information of the third-party application comprises the customer service personnel identification, adding the customer service object identification to the contact list corresponding to the customer identification.

Referring to fig. 6, in one embodiment, the receiving an application addition request further includes:

s601, receiving the customer service configuration request, and determining the customer service information according to the customer service object identification and the configuration content carried by the customer service configuration request.

In one embodiment, as shown in fig. 3, the configuration content includes a customer service staff identifier, a distribution mode of the customer service staff, a welcome message, and a distribution mode of the welcome message, where the distribution mode includes a distribution time and a distribution object, in this specific example, the distribution time is to send the welcome message when a new customer is added, the distribution object is a default client terminal, and when "the welcome message is sent to the staff providing the service at the same time" is selected, the distribution object includes the client terminal and the service terminal. In one embodiment, the third party application provider may enter the customer service configuration interface by clicking on the "customer service configuration" tab shown in fig. 4, and may enter the customer service configuration detail interface shown in fig. 4 by clicking on the application for selecting configuration in the customer service configuration interface.

In one embodiment, with continuing reference to fig. 6, sending the synchronization information to the client terminal according to the contact list further includes:

and S606, when the customer service information comprises a welcome message, sending the welcome message according to a preset issuing mode.

The welcome message is a message that needs to be sent to a terminal corresponding to a relevant user when a session starts, and the relevant user may include a client, that is, may be sent to a client terminal. Therefore, more convenient service can be provided for the client, and the convenience of interaction is further improved.

In one embodiment, sending the synchronization information to the client terminal according to the contact list further includes:

s607, receiving the client message and forwarding the client message to the customer service terminal.

The client message refers to a message transmitted by a client terminal. The client terminal is a terminal used by a client and can correspond to the client terminal through a client identifier. The client is a user using a third party application, particularly an enterprise level user. The client message carries the client identifier and the customer service object identifier, so that the client message can be forwarded to the corresponding customer service terminal according to the client identifier and the customer service object identifier. And the customer service terminal is a terminal corresponding to the customer identification and the customer service personnel identification corresponding to the customer service object identification. Therefore, customer service personnel of the third-party application party can receive the customer service message and process the customer service message, and interaction efficiency is further improved.

Further, receiving a client message and forwarding the client message to the customer service terminal includes: receiving a client message; when the customer service information comprises a distribution mode, determining a customer identifier and a customer service personnel identifier corresponding to a customer service object identifier according to the distribution mode; and sending the client message to a customer service terminal corresponding to the customer service personnel identifier.

The allocation mode may be that the client is preferentially allocated to the customer service person who currently serves the least number of clients, the client is preferentially allocated to the customer service person who has recently served the client, the client is preferentially allocated to the customer service person belonging to the category of the client message sent by the client, and the client is allocated to the customer service person corresponding to the client category. Therefore, the customer service personnel can be distributed according to the actual situation of the third-party application provider, and better service is provided for the customer, so that the interaction efficiency is further improved.

In one embodiment, forwarding the client message to the customer service terminal further includes:

s608, receiving the customer service information and forwarding the customer service information to the client terminal.

It can be understood that the customer service message carries the customer identifier, so that the execution terminal can forward the customer message to the customer terminal according to the customer identifier. Therefore, after receiving the customer information, the customer service personnel of the third party application party can return the customer service information to the customer, and the interaction efficiency is further improved.

In one embodiment, please continue to refer to fig. 6, an interaction method includes:

S602, an application adding request is received.

S603, obtaining the customer service information of the third party application according to the application identification.

S604, adding the customer service object identification to the contact list corresponding to the customer identification.

S605, sending the synchronous information to the client terminal according to the contact list.

Based on the interaction method of the specific embodiment, firstly, a customer service configuration request sent by a third party application provider is received, and customer service information of the third party application is determined according to a customer service object identifier and configuration content carried by the customer service configuration request. After receiving an application adding request sent by a client terminal, acquiring customer service information of a third-party application according to an application identifier carried by the application adding request, wherein the customer service information comprises a customer service object identifier, then adding the customer service object identifier to a contact list corresponding to the client identifier, and sending synchronous information to the client terminal according to the contact list. And when the customer service information comprises a welcome message, after the synchronous information is sent to the client terminal according to the contact list, the welcome message is sent according to a preset issuing mode. Finally, after sending the synchronization information to the client terminal according to the contact list, the method further includes: receiving a client message and forwarding the client message to a customer service terminal; and receiving the customer service message and forwarding the customer service message to the client terminal. Therefore, the interaction efficiency and flexibility can be improved.

As shown in fig. 7, the present application further provides an interaction method of an embodiment, where the interaction method may be executed on the client terminal 102 in fig. 1, that is, an execution terminal of the interaction method may be the client terminal 102. The interaction method comprises the following steps:

s701, an application adding instruction is received.

The receiving of the application adding instruction may be triggered by a preset action on the client terminal, such as clicking a preset button, rotating a screen, and the like. The application addition instruction includes an application identification of the third party application to indicate which third party application to add.

And S703, determining an application adding request according to the application adding instruction.

The application adding request carries an application identifier and a client identifier. The application adding request needs to be sent to the server, and therefore, the client identifier needs to be further carried on the basis of carrying the application identifier to indicate which client terminal needs to add the third-party application.

S705, sending the application addition request to the server.

It is to be understood that the application addition request may also carry an address of a server to send to the corresponding server. After the application adding request is determined, the application adding request is sent to a server, and the server adds the customer service object identification corresponding to the third-party application to the contact list corresponding to the customer identification according to the application adding request.

And S707, receiving the synchronous information sent by the server according to the application adding request.

After the server adds the customer service object identifier corresponding to the third-party application to the contact list corresponding to the client identifier according to the application adding request, the server sends the synchronous information to the client terminal according to the contact list. The client terminal receives the synchronization information. The synchronization information may include the contact list or only an updated portion of the contact list, so that the client terminal can keep the contact list corresponding to the client identifier local to the client terminal synchronized with the contact list corresponding to the client identifier in the server according to the synchronization information.

And S709, adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information.

After receiving the synchronization information sent by the server, the client terminal may add the customer service object identifier corresponding to the third-party application to the contact list corresponding to the client identifier according to the synchronization information, so as to keep synchronization with the contact list corresponding to the client identifier in the server.

The interaction method comprises the steps of receiving an application adding instruction, wherein the application adding instruction comprises an application identifier of a third-party application; determining an application adding request according to the application adding instruction, wherein the application adding request carries an application identifier and a client identifier; sending an application adding request to a server; receiving synchronous information sent by a server according to an application adding request; and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information. Therefore, when the third-party application is in trouble or needs to be fed back, the virtual customer service object corresponding to the customer service object identification can be conveniently and quickly found through the contact list, and the message is sent to the virtual customer service object to be communicated with the third-party application provider. Therefore, the interaction method has high interaction efficiency.

As shown in fig. 8, in one embodiment, receiving an application adding instruction includes:

s801, displaying a detail page of the third-party application.

The details page includes an application introduction and application addition control for the third-party application. The detail page of the third-party application is used for showing the application details of the third-party application. The application details may be as shown in fig. 9, including application name and application introduction; at least one of application rating, application provider, application type, etc. may be further included. The application adding control can be a button control, a selection control, a sensing control and the like.

In one embodiment, the client may open the third-party application marketplace platform by using the tag "add third-party application" shown in fig. 10, select an applicable third-party application in the third-party application marketplace platform, and display a details page of the third-party application to view details of the third-party application.

S802, when the application adding control is triggered, an application adding instruction is received.

When the application adding control in the detail page is triggered by the client, the client terminal can receive the application adding instruction, so that a mode for adding the third-party application is provided for the client.

In one embodiment, when the application adding control is triggered, an application adding instruction is received, including: when the application adding control is triggered, displaying a determined adding interface, wherein the determined adding interface comprises the determined adding control; when the adding control is determined to be triggered, an application adding instruction is received.

Determining the add interface includes determining an add control. In one embodiment, the interaction method is applied to an enterprise-level scenario, and the determination of the add-on interface may be as shown in fig. 11, including the scope of use of the third-party application, i.e., "visibility" in fig. 11. The use scope is set by the client identification corresponding to the client in the authority scope of the enterprise to which the client belongs, and represents that the third-party application is visible to which departments or members in the enterprise, namely, which departments or members can use the services provided by the third-party application.

The add-on determination control may be a button control, a selection control, a sensing control, etc., and in one embodiment, as shown in fig. 11, the add-on determination control is a button control, i.e., a "determine" button in fig. 11. It should be noted that, after the third-party application is successfully added, the third-party application acquires department and basic member information within a visible range, and the basic member information does not include a telephone and a mailbox; the corresponding client of the client identification can be contacted through the public telephone of the enterprise Wechat, but the specific telephone number is not exposed; the method can provide exclusive customer service for the customer corresponding to the customer identification, namely, the customer service object identification and the customer identification establish the friend relationship of the external contact person.

In one embodiment, after receiving the application addition request, the third-party application corresponding to the application identifier is added and synchronized to the client terminal. After the third-party application is successfully added, the third-party application is displayed in a workbench application list of the client terminal, as shown in fig. 12, so that the user can conveniently enter the third-party application. In one specific embodiment, after the third-party application is successfully added, the customer service information of the third-party application is obtained according to the application identifier, and the customer service object identifier is added to the contact list corresponding to the customer identifier. The contact information may be viewed through the contact list and a dialog box created with the contact.

In one embodiment, adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronization information, and then further comprising: and receiving a contact person expansion instruction, responding to the contact person expansion instruction, and displaying a contact person list, wherein the contact persons in the contact person list comprise customer service object identifications.

The receiving of the contact expansion instruction may be triggered when a third-party application is added, or when the user clicks on the contact list. And the client terminal receives the contact person unfolding instruction and responds to the contact person unfolding instruction to display the contact person list. It will be appreciated that the contacts within the contact list include added customer service object identifications. Therefore, the customer can conveniently search the customer service object identification of the customer service provided by the third-party application provider, and the interaction efficiency is improved. In one embodiment, as shown in fig. 13, the manner of presenting the contact list may be to present basic information of the contact, and the basic information may include an avatar, a name, and the like. The contact information can be viewed through the contact list, as shown in fig. 14, and includes the head portrait, the name, and may further include notes and descriptions.

In one embodiment, the displaying the contact list in response to the displaying the contact instruction further includes: and receiving a conversation starting instruction triggered by the contact list, and responding to the conversation starting instruction to create a conversation frame.

The receipt of the session start instruction may be triggered by clicking on a corresponding area of a contact in the contact list, such as an avatar area, a name area, etc. The session box may display customer messages and customer service messages. Namely, after creating the session frame in response to the session start command, the method further includes: receiving a client message through a session frame, and sending the client message to a server; or/and receiving the customer service message forwarded by the server, and displaying the customer service message in the session box. Therefore, the client can view the interactive messages with the virtual customer service in the session box, and the interaction efficiency can be further improved.

In one embodiment, adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronization information, and then further comprising: and receiving a welcome message sent by the server. As shown in fig. 15, after the client terminal receives the welcome message, the unread message mark is displayed on the message interface, and after clicking into the welcome message, the presenting interface of the welcome message can be as shown in fig. 16.

In one embodiment, an overall system architecture diagram of the above-described interaction method of the application management server running on the server and the interaction method running on the client terminal may be as shown in fig. 17.

The Server may include a Web management Svr (Server), an application management Svr, a session message Svr, and an external contact Svr. The Web management Svr can be used for application configuration management, customer service personnel configuration and welcome message configuration; the application management Svr can be used for application information management and application logic addition; the session message Svr can be used for message notification management and message receiving and sending management; the external contact Svr may be used for list management and friend management. The client terminal can display a third-party application interface, a session interface and an external contact interface in the cooperation with the server.

In one embodiment, the interaction method of the application management server running on the server and the interaction method of the application management server running on the client terminal are represented as fig. 18 by a time sequence diagram, a third party service provider first configures a third party application to be published by a Web management platform, the configured customer service information includes information such as a customer service staff list, a welcome message, a sending mode and the like, and the customer service information is stored in the application management Svr. After the third-party application is online by the third-party service provider, the client terminal can check the application information after the service provider is on the shelf in the market of the third-party application, and when an adder (which can be an enterprise administrator) needs to add the third-party application, the client terminal sends an application adding request to the application management Svr. After receiving the application adding request, the application management Svr checks whether the third-party application has configuration customer service information, if so, the application management Svr calls an external contact person Svr, establishes a friend relationship between a customer service object identifier configured by the third-party application and the adder, and writes a customer service object identifier corresponding to the third-party application into an external contact person list of the adder to update the external contact person list of the adder; meanwhile, the result of successful friend relationship establishment is fed back to the application management Svr, and the application management Svr is convenient to trigger the next operation. In addition, the external contact Svr also needs to push the synchronization information of the change of the external contact list to the adder, so that the adder can synchronize to the latest external contact list in time after receiving the notification. After receiving the feedback information of the external contact person Svr, the application management Svr triggers and pushes a welcome message configured by the Web management Svr to the message management Svr, and then the welcome message is pushed to the client terminal by the message management Svr. Because the friend relationship of the external contact person is established by the customer service object identification corresponding to the adder and the third-party application, the client terminal and the customer service terminal can conveniently receive and send messages through the transfer of the session message Svr, and the third-party service provider can better serve the client through the communication channel.

It should be understood that although the various steps in the flowcharts of fig. 2, 5-8 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2, 5-8 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.

In one embodiment, as shown in fig. 19, there is provided an interaction device running in the server 104 in fig. 1, including:

a request receiving module 1902, configured to receive an application addition request, where the application addition request carries a client identifier and an application identifier of a third-party application;

an information obtaining module 1904, configured to obtain, according to the application identifier, customer service information of the third-party application, where the customer service information includes a customer service object identifier;

a list update module 1906, configured to add the customer service object identifier to the contact list corresponding to the customer identifier;

the list synchronization module 1908 is configured to send synchronization information to the client terminal according to the contact list, where the client terminal is a terminal corresponding to the client identifier.

The interaction device receives an application adding request, wherein the application adding request carries a client identifier and an application identifier of a third-party application; acquiring customer service information of the third-party application according to the application identifier, wherein the customer service information comprises a customer service object identifier; adding the customer service object identifier to a contact list corresponding to the customer identifier; and sending the synchronous information to a client terminal according to the contact list, wherein the client terminal is a terminal corresponding to the client identifier. Therefore, when a client uses the third-party application to have problems or needs to feed back, the client can conveniently and quickly find the virtual customer service object corresponding to the customer service object identifier through the contact list, and send a message to the virtual customer service object to communicate with a third-party application provider, so that the interaction efficiency of the interaction device is high.

In one embodiment, the list updating module is configured to add the customer service object identifier to the contact list corresponding to the customer identifier when the customer service information of the third-party application includes the customer service person identifier.

In one embodiment, the apparatus further comprises: an information configuration module;

and the information configuration module is used for receiving the customer service configuration request and determining the customer service information according to the customer service object identification and the configuration content carried by the customer service configuration request.

In one embodiment, the configuration content includes a customer service staff identifier corresponding to the customer service object identifier, or the configuration content includes the customer service staff identifier and a distribution mode of the customer service staff.

In one embodiment, the configuration content includes a welcome message corresponding to the customer service object identifier, or the configuration content includes the welcome message and a sending mode of the welcome message.

In one embodiment, the configuration content comprises customer service personnel identification corresponding to the customer service object identification, or the configuration content comprises the customer service personnel identification and the distribution mode of the customer service personnel; and the configuration content comprises a welcome message corresponding to the customer service object identification, or the configuration content comprises the welcome message and a welcome message issuing mode.

In one embodiment, the device further comprises a welcome delivery module;

and the welcome issuing module is used for sending the welcome message according to a preset issuing mode when the customer service information comprises the welcome message.

Further, the preset issuing mode comprises issuing time or/and an issuing object; the lower object comprises a client terminal; or the lower object comprises a client terminal and a customer service terminal, and the customer service terminal is a terminal corresponding to the customer identification and the customer service personnel identification corresponding to the customer service object identification.

In one embodiment, the apparatus further comprises a message forwarding module;

and the message forwarding module is used for receiving the client message and forwarding the client message to the customer service terminal, wherein the client message carries a client identifier and a customer service object identifier, and the customer service terminal is a terminal corresponding to a customer service personnel identifier corresponding to the client identifier and the customer service object identifier.

In another embodiment, the apparatus further comprises a message forwarding module;

and the message forwarding module is used for receiving the customer service message and forwarding the customer service message to the client terminal.

In one embodiment, the apparatus further comprises a message forwarding module;

the message forwarding module is used for receiving a client message and forwarding the client message to the customer service terminal, wherein the client message carries a client identifier and a customer service object identifier, and the customer service terminal is a terminal corresponding to a customer service personnel identifier corresponding to the client identifier and the customer service object identifier;

and the message forwarding module is also used for receiving the customer service message and forwarding the customer service message to the client terminal.

In one embodiment, the message forwarding module includes:

a message receiving unit for receiving a client message;

the customer service determining unit is used for determining customer identification and customer service personnel identification corresponding to the customer service object identification according to the distribution mode when the customer service information comprises the distribution mode;

and the message sending unit is used for sending the client message to the customer service terminal corresponding to the customer service personnel identifier.

In one embodiment, as shown in fig. 20, an interaction apparatus corresponding to an interaction method of an application management server running in the server 104 in fig. 1 is provided. The interaction device comprises:

a request receiving module 2002, configured to receive an application addition request, where the application addition request carries a client identifier and an application identifier of a third-party application;

the information acquisition module 2004 is configured to acquire customer service information of the third-party application according to the application identifier, where the customer service information includes a customer service object identifier;

a request sending module 2006, configured to send a contact adding request according to the customer service object identifier and the customer identifier; the contact person adding request is used for requesting to add the customer service object identification to the contact person list corresponding to the customer identification.

In one embodiment, the request sending module 2006 is configured to send the contact adding request according to the customer service object identifier and the customer identifier when the customer service information of the third party application includes the customer service person identifier.

In one embodiment, the interaction device further includes: and the customer service configuration module is configured to receive the customer service configuration request before the request receiving module 2002 receives the application addition request, and determine the customer service information according to the customer service object identifier and the configuration content carried in the customer service configuration request.

Further, the configuration content comprises customer service personnel identification corresponding to the customer service object identification, or the configuration content comprises the customer service personnel identification and the distribution mode of the customer service personnel;

and/or the first and/or second light-emitting diodes are arranged in the light-emitting diode,

the configuration content comprises a welcome message corresponding to the customer service object identification, or the configuration content comprises the welcome message and a welcome message issuing mode.

In one embodiment, the interaction device further includes: and the feedback information receiving module is used for receiving the contact person addition feedback information after the request sending module 2006 sends the contact person addition request according to the customer service object identifier and the customer identifier.

In one embodiment, as shown in fig. 21, there is provided an interaction apparatus running in the client terminal 102 in fig. 1, including:

the instruction receiving module 2101 is configured to receive an application adding instruction, where the application adding instruction includes an application identifier of a third-party application;

a request determining module 2103, configured to determine an application addition request according to the application addition instruction, where the application addition request carries an application identifier and a client identifier;

a request sending module 2105, configured to send the application addition request to the server;

a synchronization information receiving module 2107, configured to receive synchronization information sent by the server according to the application addition request;

and the list synchronization module 2109 is configured to add the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronization information.

The interaction device receives an application adding instruction, wherein the application adding instruction comprises an application identifier of a third-party application; determining an application adding request according to the application adding instruction, wherein the application adding request carries an application identifier and a client identifier; sending an application adding request to a server; receiving synchronous information sent by a server according to an application adding request; and adding the customer service object identifier corresponding to the third party application to the contact list corresponding to the customer identifier according to the synchronous information. Therefore, when the third-party application is in trouble or needs to be fed back, the virtual customer service object corresponding to the customer service object identification can be conveniently and quickly found through the contact list, and the message is sent to the virtual customer service object to be communicated with the third-party application provider. Therefore, the interaction efficiency of the interaction device is high.

In one embodiment, the apparatus further comprises a detail page display module, including:

the detail page display module is used for displaying a detail page of the third-party application, and the detail page comprises an application introduction and an application adding control of the third-party application;

and the instruction receiving module is used for receiving the application adding instruction when the application adding control is triggered.

In one embodiment, the device further comprises a determining interface display module;

the interface display determining module is used for displaying an adding determining interface when the application adding control is triggered, and the adding determining interface comprises the adding determining control;

and the instruction receiving module is used for receiving the application adding instruction when the adding control is determined to be triggered.

In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 22. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement an interaction method.

In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as shown in fig. 23. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement an interaction method. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.

It will be appreciated by those skilled in the art that the configurations shown in fig. 22 and 23 are block diagrams of only some of the configurations relevant to the present disclosure, and do not constitute a limitation on the computing devices to which the present disclosure may be applied, and that a particular computing device may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.

In an embodiment, a computer device is provided, comprising a memory and a processor, the memory having stored therein a computer program, the processor implementing the steps of the above-described interaction method when executing the computer program.

In an embodiment, a computer-readable storage medium is provided, on which a computer program is stored, which computer program, when being executed by a processor, carries out the steps of the above-mentioned interaction method.

It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).

The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.

The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims

1. A method of interaction, the method comprising:

sending a contact person adding request according to the customer service object identifier and the client identifier; the contact person adding request is used for requesting to add the customer service object identifier to a contact person list corresponding to the customer identifier;

the receiving of the application addition request further includes:

receiving a customer service configuration request, and determining the customer service information according to a customer service object identifier and configuration content carried by the customer service configuration request; the configuration content comprises customer service personnel identification and a distribution mode of the customer service personnel.

2. The method of claim 1, wherein sending a contact addition request based on the customer service object identifier and the customer identifier comprises:

and when the customer service information of the third-party application comprises customer service personnel identification, sending a contact person adding request according to the customer service object identification and the customer identification.

3. The method of claim 1, wherein:

the configuration content comprises customer service personnel identification corresponding to the customer service object identification

the configuration content comprises a welcome message corresponding to the customer service object identification, or the configuration content comprises the welcome message and a sending mode of the welcome message.

4. The method of claim 1, wherein after sending the contact addition request according to the customer service object identifier and the customer identifier, further comprising:

and receiving contact person adding feedback information.

5. A method of interaction, the method comprising:

sending synchronous information to a client terminal according to the contact list, wherein the client terminal is a terminal corresponding to the client identifier;

the receiving of the application addition request further includes:

6. The method of claim 5, wherein sending synchronization information to a client terminal according to the contact list further comprises:

and when the customer service information comprises a welcome message, sending the welcome message according to a preset issuing mode.

7. The method of claim 5, wherein sending the synchronization information to the client terminal according to the contact list further comprises:

receiving a client message, and forwarding the client message to a customer service terminal, wherein the customer service terminal is a terminal corresponding to a customer service personnel identifier corresponding to the client identifier and the customer service object identifier;

and receiving a customer service message and forwarding the customer service message to the client terminal.

8. A method of interaction, the method comprising:

sending the application adding request to a server;

receiving synchronous information sent by the server according to the application adding request, wherein the synchronous information carries a customer service object identifier corresponding to the third-party application;

updating a contact list according to the synchronous information;

the synchronization information includes the contact list, or an updated portion of the contact list.

9. The method of claim 8, wherein receiving an application add instruction comprises:

displaying a detail page of the third-party application, wherein the detail page comprises an application introduction and an application adding control of the third-party application;

and when the application adding control is triggered, receiving an application adding instruction.

10. An interactive apparatus, the apparatus comprising:

the request sending module is used for sending a contact person adding request according to the customer service object identifier and the customer identifier; the contact person adding request is used for requesting to add the customer service object identifier to a contact person list corresponding to the customer identifier;

the message configuration module is used for receiving a customer service configuration request and determining the customer service information according to a customer service object identifier and configuration content carried by the customer service configuration request; the configuration content comprises customer service personnel identification and a distribution mode of the customer service personnel.

11. An interactive apparatus, the apparatus comprising:

the list synchronization module is used for sending synchronization information to a client terminal according to the contact list, and the client terminal is a terminal corresponding to the client identifier;

12. An interactive apparatus, the apparatus comprising:

a synchronous information receiving module, configured to receive synchronous information sent by the server according to the application addition request, where the synchronous information carries a customer service object identifier corresponding to the third-party application;

the list synchronization module is used for updating the contact list according to the synchronization information; the synchronization information includes the contact list, or an updated portion of the contact list.

13. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 9 when executing the computer program.

14. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 9.