CN108876125A - It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method - Google Patents
It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method Download PDFInfo
- Publication number
- CN108876125A CN108876125A CN201810563348.XA CN201810563348A CN108876125A CN 108876125 A CN108876125 A CN 108876125A CN 201810563348 A CN201810563348 A CN 201810563348A CN 108876125 A CN108876125 A CN 108876125A
- Authority
- CN
- China
- Prior art keywords
- subsystem
- work order
- subtask
- resource
- processing result
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 37
- 238000012545 processing Methods 0.000 claims abstract description 163
- 238000010276 construction Methods 0.000 claims abstract description 115
- 238000007726 management method Methods 0.000 claims description 68
- 238000012795 verification Methods 0.000 claims description 53
- 230000004913 activation Effects 0.000 claims description 33
- 230000001052 transient effect Effects 0.000 claims description 7
- 230000005540 biological transmission Effects 0.000 claims description 6
- 238000007689 inspection Methods 0.000 claims description 4
- 238000004891 communication Methods 0.000 claims description 3
- 238000005194 fractionation Methods 0.000 abstract description 4
- 230000001360 synchronised effect Effects 0.000 abstract description 4
- 235000013399 edible fruits Nutrition 0.000 description 11
- 238000010586 diagram Methods 0.000 description 6
- 238000004590 computer program Methods 0.000 description 4
- 230000006870 function Effects 0.000 description 4
- 230000008569 process Effects 0.000 description 3
- 230000001429 stepping effect Effects 0.000 description 3
- 238000011161 development Methods 0.000 description 2
- 238000009434 installation Methods 0.000 description 2
- 238000012797 qualification Methods 0.000 description 2
- 241000208340 Araliaceae Species 0.000 description 1
- 235000005035 Panax pseudoginseng ssp. pseudoginseng Nutrition 0.000 description 1
- 235000003140 Panax quinquefolius Nutrition 0.000 description 1
- 230000003213 activating effect Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 239000004744 fabric Substances 0.000 description 1
- 238000005111 flow chemistry technique Methods 0.000 description 1
- 238000009432 framing Methods 0.000 description 1
- 125000000524 functional group Chemical group 0.000 description 1
- 235000008434 ginseng Nutrition 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000000926 separation method Methods 0.000 description 1
- 238000012360 testing method Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06315—Needs-based resource requirements planning or analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
-
- G06Q50/40—
Abstract
The present invention, which provides, a kind of realizes the broadband services workform management system that cooperates online and method in many ways, work order is generated into the target work order that subsystem generates by work order schedule subsystem and carries out task fractionation, target work order is split as construction subtask, resource active subtask and resource quality verify subtask, and the subtask that will construct, resource active subtask and resource quality verify subtask and are respectively allocated to construction subsystem, resource active subsystem and resource quality are verified subsystem and are handled, and the first processing result of corresponding acquisition, second processing result and third processing result, finally according to the first processing result, second processing result and third processing result determine the completion status of target work order.The corresponding multiple subtasks of target work order can be synchronized and be handled by the system and method, improved the overall treatment efficiency of target work order, effectively shortened the processing time of target work order, to be conducive to promote customer experience.
Description
Technical field
The present invention relates to broadband services administrative skill fields, more particularly, to a kind of width realized and cooperated online in many ways
Band business workform management system and method.
Background technique
The application service rapid growth of the rapid development of Internet Construction, Internet user's quantity and various networks.To comply with
The trend of Internet high speed development meets urgent need of the people to broadband data service, and each telecom operation commercial city is complete
Broadband Data Network is built in face.
With being gradually increased for portfolio, there is a large amount of work order daily and relevant staff is needed to handle.Currently, as visitor
When broadband services is handled to business foreground in family, foreground personnel generate corresponding width according to the demand of client in computer system
Band business work order, a broadband services work order correspond to the multi-task, and at present the multi-task is used according to fixed flow processing
The mode of workflow is handled.
However, the multi-task can not carry out simultaneously, it is difficult to realize when handling broadband services work order by the way of workflow
Multiparty collaboration leads to TT processing duration too long, reduces the overall treatment efficiency of work order, influences customer experience.
Summary of the invention
When the present invention handles broadband services work order to overcome by the way of workflow in the prior art, the multi-task without
Method carries out simultaneously, it is difficult to realize multiparty collaboration, cause TT processing duration too long the problem of, provide and a kind of realize multi-party online association
The broadband services workform management system and method for work.
On the one hand, the present invention provides a kind of broadband services workform management system realized and cooperated online in many ways, including work order
It generates subsystem, work order schedule subsystem, construction subsystem, resource active subsystem and resource quality and verifies subsystem, wherein：
The work order generates subsystem and is used to generate target work order according to the broadband services demand and customer information of client；
The work order schedule subsystem is used to determine goal task according to the target work order, the goal task is split
Subtask is verified for construction subtask, resource active subtask and resource quality, and the construction subtask, resource active is sub
Task and resource quality verify subtask and are respectively allocated to the construction subsystem, resource active subsystem and resource quality verification
Subsystem；
The construction subsystem, resource active subsystem and resource quality verify subsystem for respectively to construction
Task, resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result respectively, at second
Result and third processing result are managed, so that the work order schedule subsystem is according to first processing result, second processing knot
Fruit and third processing result determine the completion status of the target work order.
Preferably, the construction subsystem is specifically used for：
The customer information is obtained from the construction subtask, and client's said target is determined according to the customer information
Region；
The construction personnel that the construction subtask is distributed to the target area is handled, and obtains the constructor
First processing result of member's feedback.
Preferably, the resource active subsystem is specifically used for：
The first data needed for obtaining resource active in the resource active subtask, and by the first data transmission
It is activated to network management；
The first data and corresponding activation result that the network management returns are obtained, the money is determined according to the activation result
Activate the corresponding second processing result in subtask in source.
Preferably, the resource quality is verified subsystem and is specifically used for：
The second data needed for obtaining resource inspection are verified in subtask from the resource quality, and second data are passed
Network management is transported to, is verified and broadband quality verification so that the network management carries out broadband speeds according to second data；
The second data for obtaining the network management passback and corresponding quality verification are as a result, true according to the quality verification result
The fixed resource quality verifies the corresponding third processing result in subtask.
Preferably, the work order schedule subsystem is also used to：
By first data and the second processing result and the target work order associated storage in work order information data
In library；
By second data and the third processing result and the target work order associated storage in the work order information
In database.
Preferably, the work order schedule subsystem is also used to：
When the second processing result is failure, according to the historical information update in the work order information database
The first data in resource active subtask, and updated first data are sent to the resource active subsystem.
Preferably, the work order schedule subsystem is also used to：
When the third processing result is failure, according to the historical information update in the work order information database
Resource quality verifies the second data in subtask, and updated second data are sent to the resource quality and verify subsystem
System.
On the one hand, the present invention provides a kind of broadband industry that the realization applied to any of the above-described system cooperates online in many ways
It works menu manager method, including：
Subsystem is generated using the work order, and target work order is generated according to the broadband services demand and customer information of client；
Goal task is determined according to the target work order using the work order schedule subsystem, the goal task is split
Subtask is verified for construction subtask, resource active subtask and resource quality, and the construction subtask, resource active is sub
Task and resource quality verify subtask and are respectively allocated to the construction subsystem, resource active subsystem and resource quality verification
Subsystem；
Subsystem is verified respectively to construction using the construction subsystem, resource active subsystem and resource quality
Task, resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result respectively, at second
Result and third processing result are managed, so that the work order schedule subsystem is according to first processing result, second processing knot
Fruit and third processing result determine the completion status of the target work order.
On the one hand, the present invention provides a kind of equipment of broadband services workform management method realized and cooperated online in many ways, packet
It includes：
At least one processor；And
At least one processor being connect with the processor communication, wherein：
The memory is stored with the program instruction that can be executed by the processor, and the processor calls described program to refer to
Order is able to carry out method described above.
On the one hand, the present invention provides a kind of non-transient computer readable storage medium, and the non-transient computer is readable to deposit
Storage media stores computer instruction, and the computer instruction makes the computer execute method described above.
It is provided by the invention it is a kind of realize the broadband services workform management system that cooperates online and method in many ways, pass through work order
Work order is generated the target work order that subsystem generates and carries out task fractionation by scheduler subsystem, and target work order is split as construction and is appointed
Business, resource active subtask and resource quality verify subtask, and will construction subtask, resource active subtask and resource quality
Verification subtask is respectively allocated to construction subsystem, resource active subsystem and resource quality verification subsystem and is handled, and
It is corresponding to obtain the first processing result, second processing result and third processing result, finally according to the first processing result, second processing
As a result the completion status of target work order is determined with third processing result.The system and method is multiple by splitting into target work order
Each subtask is completed by the cooperation of multiple subsystems in subtask, enables the corresponding multiple same steppings in subtask of target work order
Row processing, improves the overall treatment efficiency of target work order, the processing time of target work order is effectively shortened, to be conducive to be promoted
Customer experience.
Detailed description of the invention
Fig. 1 is a kind of whole knot for realizing the broadband services workform management system to cooperate online in many ways of the embodiment of the present invention
Structure schematic diagram；
Fig. 2 is a kind of bulk flow for realizing the broadband services workform management method to cooperate online in many ways of the embodiment of the present invention
Journey schematic diagram；
Fig. 3 is a kind of equipment for realizing the broadband services workform management method to cooperate online in many ways of the embodiment of the present invention
Structural framing schematic diagram.
Specific embodiment
With reference to the accompanying drawings and examples, specific embodiments of the present invention will be described in further detail.Implement below
Example is not intended to limit the scope of the invention for illustrating the present invention.
Fig. 1 is a kind of whole knot for realizing the broadband services workform management system to cooperate online in many ways of the embodiment of the present invention
Structure schematic diagram, as shown in Figure 1, the present invention provides a kind of broadband services workform management system realized and cooperated online in many ways, including
Work order generates subsystem 1, work order schedule subsystem 2, construction subsystem 3, resource active subsystem 4 and resource quality and verifies subsystem
System 5, wherein：
Work order generates subsystem 1 and is used to generate target work order according to the broadband services demand and customer information of client；
Specifically, when client handles broadband services to business hall, foreground personnel are by the broadband services demand of client
Workform management system is inputted with customer information, the work order in workform management system generates subsystem 1 according to the broadband services of client
Demand and customer information generate corresponding target work order.Wherein, customer information includes certificate address information and contact method of client etc.
Information can be configured according to demand, be not specifically limited herein.
Work order schedule subsystem 2 is used to determine goal task according to target work order, goal task is split as construction and is appointed
Business, resource active subtask and resource quality verify subtask, and will construction subtask, resource active subtask and resource quality
It verifies subtask and is respectively allocated to construction subsystem 3, resource active subsystem 4 and resource quality verification subsystem 5；
Specifically, after work order generates the generation target work order of subsystem 1, work order generates subsystem 1 and passes target work order
Work order schedule subsystem 2 is given, work order schedule subsystem 2 determines the goal task that target work order is included according to target work order.
For broadband services, the goal task for being included mainly includes site operation (installation), Internet resources activation and network money
Source quality verification.In view of this, goal task is split as construction subtask, resource active subtask by work order schedule subsystem 2
Subtask is verified with resource quality.
Further, work order schedule subsystem 2 configures construction subtask according to the certificate address information and contact method of client, and
Construction subsystem 3 is distributed into construction subtask.Meanwhile work order schedule subsystem 2 is according to the corresponding broadband services of target work order
The certificate address information of demand and client parameter needed for obtaining the activation broadband services in resource database；And then work order schedule
System 2 is integrated into resource active subtask at multiple instruction, and by multiple instruction according to the parameter combination of acquisition, finally by resource
Distribute to resource active subsystem 4 in activation subtask.In addition, work order schedule subsystem 2 determines visitor according to the certificate address information of client
The corresponding data of entire link and the parameter obtained from resource database are carried out group by link locating for the corresponding broadband in family
It closes, the data after combination are the parameter needed for resource quality is verified, the parameter configuration resource needed for being verified according to resource quality
Resource quality verification subtask is finally distributed to resource quality and verifies subsystem 5 by quality verification subtask.
Construct subsystem 3, resource active subsystem 4 and resource quality verify subsystem 5 for respectively to construction subtask,
Resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result, second processing knot respectively
Fruit and third processing result, so that work order schedule subsystem 2 is handled according to the first processing result, second processing result and third
As a result the completion status of target work order is determined.
Specifically, construction subsystem 3 is behind the construction subtask for receiving the distribution of work order schedule subsystem 2, according to construction
Specific configuration information in subtask handles construction subtask, and obtains the first processing result.Resource active subsystem 4
Behind the resource active subtask for receiving the distribution of work order schedule subsystem 2, according to the concrete configuration in resource active subtask
Information handles resource active subtask, and obtains second processing result.Resource quality verifies subsystem 5 and is receiving work
After the resource quality that single scheduler subsystem 2 is distributed verifies subtask, believed according to the concrete configuration that resource quality is verified in subtask
Breath is verified subtask to resource quality and is handled, and obtains third processing result.
Further, construct subsystem 3, resource active subsystem 4 and resource quality verify subsystem 5 respectively will be at first
Reason result, second processing result and third processing result feed back to work order schedule subsystem 2, work order schedule subsystem 2 further according to
First processing result, second processing result and third processing result determine the completion status of target work order, at first
When reason result, second processing result and third processing result are successfully, determine that target work order is completed.
It is provided by the invention a kind of to realize that the broadband services workform management system that cooperates online in many ways, including work order generate son
System, work order schedule subsystem, construction subsystem, resource active subsystem and resource quality verify subsystem, pass through work order tune
It spends subsystem and work order is generated into the target work order progress task fractionation that subsystem generates, target work order is split as construction and is appointed
Business, resource active subtask and resource quality verify subtask, and will construction subtask, resource active subtask and resource quality
Verification subtask is respectively allocated to construction subsystem, resource active subsystem and resource quality verification subsystem and is handled, and
It is corresponding to obtain the first processing result, second processing result and third processing result, finally according to the first processing result, second processing
As a result the completion status of target work order is determined with third processing result.The system is appointed by the way that target work order is split into multiple sons
Business completes each subtask by the cooperation of multiple subsystems, the corresponding multiple subtasks of target work order is synchronized and are located
Reason improves the overall treatment efficiency of target work order, effectively shortens the processing time of target work order, to be conducive to promote client
Experience.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways is provided, is applied
Brigade system 3 is specifically used for：Customer information is obtained from construction subtask, and client's said target area is determined according to customer information
Domain；The construction personnel that subtask of constructing is distributed to target area is handled, and obtains the first processing of construction personnel's feedback
As a result.
Specifically, construction subsystem 3 is after the construction subtask for receiving the distribution of work order schedule subsystem 2, due to work
Single scheduler subsystem 2 is configured with customer information in construction subtask, so construction subsystem 3 can be obtained from construction subtask
Customer information is taken, wherein customer information includes certificate address information and contact method of client etc..Construct the living according to client of subsystem 3
Location information determines target area belonging to client, in the query target region pair from pre-set construction personnel's information database
The construction personnel answered, and then construction subtask is distributed to the corresponding construction personnel in target area and is handled.For example, construction
System 3 can be distributed construction subtask on the work number of construction personnel by way of worksheet processing, and construction personnel logs in construction
Construction subtask ready to receive after system 3.
Construction personnel can determine visitor according to the customer information configured in construction subtask after receiving construction subtask
The contact method at family, and the exact date constructed is reserved by contact method and client, it is gone to again when reaching the exact date
It constructs in the address of client.Construction personnel feeds back to construction subsystem 3 after the completion of construction, by the completion result of construction, i.e.,
Corresponding first processing result in subtask that will construct feeds back to construction subsystem 3.Finally, construction subsystem 3 is again by the first processing
As a result work order schedule subsystem 2 is fed back to.
It is provided by the invention it is a kind of realize the broadband services workform management system that cooperates online in many ways, construction subsystem is from applying
Customer information is obtained in brigade task, and client's said target region is determined according to customer information；Construction subtask is distributed to
The construction personnel of target area is handled, and obtains the first processing result of construction personnel's feedback, and then the first processing is tied
Fruit feeds back to work order schedule subsystem, is conducive to the completion that work order schedule subsystem determines target work order in conjunction with the first processing result
State is advantageously implemented the synchronous collaboration of the corresponding multiple subtasks of target work order.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways, money are provided
Source activation subsystem 4 is specifically used for：The first data needed for obtaining resource active in resource active subtask, and first is counted
It is activated according to network management is transmitted to；The first data and corresponding activation result that network management returns are obtained, are determined according to activation result
The corresponding second processing result in resource active subtask.
Specifically, resource active subsystem 4 receive work order schedule subsystem 2 distribution resource active subtask it
Afterwards, parameter needed for being configured with resource active in resource active subtask as work order schedule subsystem 2, the parameter are
One data.So resource active subsystem 4 can the first data needed for obtaining resource active in resource active subtask.Its
In, the first data include OLT title or IP, OLT PON mouthfuls, ONU SN code, ONU type, ONU title, ONU business broadband,
PPPOE account, PPPOE password, SVLAN and CVLAN.
On the basis of the above, resource active subsystem 4 is in the form of issuing activation instruction to network management by above-mentioned first data
Network management is transmitted to be activated.Resource active mainly includes ready activation, activation, activation three functional groups of control.Wherein,
It is ready for activating, it is desirable to provide for the activation support for meeting new business, the every preparatory function for needing to carry out in terms of activation,
Such as service configuration and activation control configuration；For activation, it is desirable to provide business activate automatically in involved in each stage
The various functions of activation contain work order and receive, activation control, instruct generation, network element construction, data prediction, data
Acquisition and work order seven processes of completion；It is managed for activation, it is desirable to provide to process involved in activation, time limit, service
The control function of quality etc..
Network management according to the first data carry out resource active after, by needed for resource active wantonly data and it is corresponding swash
Slip-knot fruit returns to resource active subsystem 4, and resource active subsystem 4 determines that resource active subtask is corresponding according to activation result
Second processing as a result, when activation result is successfully, then corresponding second processing result is successfully.Finally, resource active
Second processing result is fed back to work order schedule subsystem 2 again by system 4.
It is provided by the invention a kind of to realize the broadband services workform management system that cooperates online in many ways, resource active subsystem
The first data needed for obtaining resource active in resource active subtask, and first data transmission to network management is activated；
Obtain network management passback the first data and corresponding activation result, resource active subtask corresponding the is determined according to activation result
Two processing results, and then second processing result is fed back to work order schedule subsystem are conducive to work order schedule subsystem and combine the
Two processing results determine the completion status of target work order, are advantageously implemented the same stepping association of the corresponding multiple subtasks of target work order
Make.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways, money are provided
Source quality verification subsystem 5 is specifically used for：Obtain resource inspection needed for second data are verified in subtask from resource quality, it will
Second data are transmitted to network management, verify and broadband quality verification so that network management carries out broadband speeds according to the second data；It obtains
The second data and the corresponding quality verification of network management passback are as a result, determine that resource quality verifies subtask according to quality verification result
Corresponding third processing result.
Specifically, resource quality verifies subsystem 5 and verifies son in the resource quality for receiving the distribution of work order schedule subsystem 2
After task, since work order schedule subsystem 2 verifies in subtask the ginseng being configured with needed for resource quality is verified in resource quality
Number, which is the second data.So resource quality verifies subsystem 5 can verify acquisition money in subtask from resource quality
Second data needed for the quality verification of source.Wherein, the second data include the entire link data and money of link locating for customer broadband
First data needed for the activation of source.Finally, resource quality verifies subsystem 5 and second data is transmitted to network management.
Network management carries out broadband speed after receiving resource quality and verifying the second data of subsystem transmission, according to the second data
Degree is verified and broadband quality verification.During broadband speeds are verified, broadband is carried out using velocity-measuring system and is tested the speed, when the result that tests the speed
When in qualified velocity interval, then it can determine that broadband speeds verify result as qualification.In the quality verification of broadband, by the second number
First data needed for link data and resource active in are compared, and when comparison result is consistent, then can determine width
Band quality verification result is qualification.Finally, the second data and corresponding kernel of mass needed for network management verifies resource quality come to an end
Fruit returns to resource quality and verifies subsystem 5, and wherein quality verification result includes that broadband speeds verify result and broadband kernel of mass
Come to an end fruit.Resource quality verifies subsystem 5 and determines resource quality according to broadband speeds verification result and broadband quality verification result
The corresponding third processing result in subtask is verified, currently only when broadband speeds verify result and broadband quality verification result is to close
When lattice, determine that third processing result is successfully.Finally, third processing result is fed back to work again by resource quality verification subsystem 5
Single scheduler subsystem 2.
It is provided by the invention a kind of to realize that the broadband services workform management system that cooperates online in many ways, resource quality verify son
System verifies the second data needed for acquisition resource inspection in subtask from resource quality, and the second data are transmitted to network management, with
It is verified and broadband quality verification so that network management carries out broadband speeds according to the second data；Obtain the second data and right of network management passback
The quality verification answered as a result, determine that resource quality verifies the corresponding third processing result in subtask according to quality verification result, into
And third processing result is fed back into work order schedule subsystem, be conducive to work order schedule subsystem combination third processing result and determine
The completion status of target work order is advantageously implemented the same stepping cooperation of the corresponding multiple subtasks of target work order.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways, work are provided
Single scheduler subsystem 2 is also used to：By the first data and second processing result and target work order associated storage in work order information data
In library；By the second data and third processing result and target work order associated storage in work order information database.
Specifically, work order schedule subsystem 2 is first needed for the resource active for receiving the passback of resource active subsystem 4
After data and corresponding activation result, the corresponding second processing result in resource active subtask is determined according to activation result.?
On the basis of this, work order schedule subsystem 2 is presetting the first data and second processing result with target work order associated storage
Work order information database in, be conducive to the subsequent calls target work order and corresponding first data and second processing result.
Work order schedule subsystem 2 receive resource quality verify needed for the resource quality that subsystem 5 returns is verified the
After two data and corresponding quality verification result, determine that resource quality verifies subtask corresponding the according to quality verification result
Three processing results.On this basis, the second data and third processing result are associated with target work order and deposit by work order schedule subsystem 2
Storage is conducive to the subsequent calls target work order and corresponding second data and third in pre-set work order information database
Processing result.
It is provided by the invention a kind of to realize the broadband services workform management system that cooperates online in many ways, work order schedule subsystem
By the first data and second processing result and target work order associated storage in work order information database；By the second data and third
Processing result and target work order associated storage are conducive to subsequent calls target work order and corresponding in work order information database
First data and second processing result and corresponding second data and third processing result, are conducive to system to different target work
Single corresponding first data and the second data are learnt, to improve the success rate of target work order completion.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways, work are provided
Single scheduler subsystem 2 is also used to：When second processing result is failure, updated according to the historical information in work order information database
The first data in resource active subtask, and updated first data are sent to resource active subsystem 4.
Specifically, after first data needed for obtaining resource active in resource active subtask of resource active subsystem 4,
First data transmission to network management is activated, and finally obtains the first data and corresponding activation result that network management returns, if
When activation result is failure, then it can determine the corresponding second processing result in resource active subtask for failure.If second processing knot
Fruit is failure, then can determine above-mentioned first data and incorrect, need to modify.In view of this, resource active subsystem 4 will
First data and corresponding second processing result feed back to work order schedule subsystem 2.Work order schedule subsystem 2 knows second processing
It as a result is that same type is inquired from work order information database according to the type of target work order and completion status is successfully after failure
History trouble ticket, obtain corresponding first data of the history trouble ticket, and work as according to the corresponding first data update of the history trouble ticket
The first data in the resource active subtask of preceding target work order, and updated first data are sent to resource active subsystem
System 4, resource active subsystem 4 again activates updated first data transmission to network management, so that network management passback swashs
Slip-knot fruit is that successfully, and then may make that the corresponding second processing result in resource active subtask is successfully.
It is provided by the invention it is a kind of realize the broadband services workform management system that cooperates online in many ways, when second processing result
When for failure, work order schedule subsystem updates the in resource active subtask according to the historical information in work order information database
One data, and updated first data are sent to resource active subsystem, it can be according to the historical data in history trouble ticket
Corresponding first data of target work order are corrected, it is advantageously ensured that resource active subtask successfully completes, and then it is advantageously ensured that mesh
Mark work order successfully completes.
Based on any of the above-described embodiment, a kind of broadband services workform management system realized and cooperated online in many ways, work are provided
Single scheduler subsystem 2 is also used to：When third processing result is failure, updated according to the historical information in work order information database
Resource quality verifies the second data in subtask, and updated second data are sent to resource quality and verify subsystem 5.
Specifically, resource quality is verified subsystem 5 and is verified in subtask needed for obtaining resource quality verification from resource quality
The second data after, the second data be transmitted to network management carry out broadband speeds and verify and broadband quality verification, and finally obtain net
Second data of pipe passback and corresponding quality verification can determine resource quality as a result, if when quality verification result is failure
Verifying the corresponding third processing result in subtask is failure.If third processing result is failure, it can determine above-mentioned second data
And it is incorrect, it needs to modify.Second data and corresponding third are handled in view of this, resource quality verifies subsystem 5
As a result work order schedule subsystem 2 is fed back to.After work order schedule subsystem 2 knows third processing result for failure, according to target work
It is successful history trouble ticket that single type inquires same type and completion status from work order information database, obtains the history work
Single corresponding second data, and verified according to the resource quality that corresponding second data of the history trouble ticket update current goal work order
The second data in subtask, and updated second data are sent to resource quality and verify subsystem 5, resource quality is verified
Updated second data are transmitted to network management again and carry out broadband speeds verification and broadband quality verification by subsystem 5, so that net
The quality verification result of pipe passback be successfully, and then may make the resource quality corresponding third processing result in verification subtask at
Function.
It is provided by the invention it is a kind of realize the broadband services workform management system that cooperates online in many ways, when third processing result
When to fail, work order schedule subsystem updates resource quality according to the historical information in work order information database and verifies in subtask
The second data, and by updated second data be sent to resource quality verify subsystem, can be according in history trouble ticket
Historical data corrects corresponding second data of target work order, successfully completes it is advantageously ensured that resource quality verifies subtask, in turn
It is advantageously ensured that target work order successfully completes.
Fig. 2 is a kind of bulk flow for realizing the broadband services workform management method to cooperate online in many ways of the embodiment of the present invention
Journey schematic diagram, as shown in Fig. 2, the present embodiment provides a kind of broadband services workform management method realized and cooperated online in many ways, it should
Method is applied to the system in any of the above-described embodiment, including：
S1 generates subsystem using work order and generates target work order according to the broadband services demand and customer information of client；
Specifically, when client handles broadband services to business hall, foreground personnel are by the broadband services demand of client
Workform management system is inputted with customer information, the work order in workform management system generates subsystem according to the broadband services need of client
Customer information of summing generates corresponding target work order.Wherein, customer information includes the letter such as certificate address information and contact method of client
Breath, can be configured according to demand, be not specifically limited herein.
S2 determines goal task according to target work order using work order schedule subsystem, and goal task is split as construction
Task, resource active subtask and resource quality verify subtask, and will construction subtask, resource active subtask and resource matter
Amount verifies subtask and is respectively allocated to construction subsystem, resource active subsystem and resource quality verification subsystem；
Specifically, after work order generates subsystem generation target work order, work order generates subsystem and transmits target work order
Work order schedule subsystem is given, work order schedule subsystem determines the goal task that target work order is included according to target work order.For
For broadband services, the goal task for being included mainly includes site operation (installation), Internet resources activation and Internet resources matter
Amount is verified.In view of this, goal task is split as construction subtask, resource active subtask and resource by work order schedule subsystem
Quality verification subtask.
Further, work order schedule subsystem configures construction subtask according to the certificate address information and contact method of client, and
Construction subsystem is distributed into construction subtask.Meanwhile work order schedule subsystem is according to the corresponding broadband services need of target work order
The certificate address information of summation client parameter needed for obtaining the activation broadband services in resource database；And then work order schedule subsystem
System is integrated into resource active subtask at multiple instruction, and by multiple instruction according to the parameter combination of acquisition, finally swashs resource
Distribute to resource active subsystem in subtask living.In addition, work order schedule subsystem determines client couple according to the certificate address information of client
The corresponding data of entire link and the parameter obtained from resource database are combined, group by link locating for the broadband answered
Data after conjunction are the parameter needed for resource quality is verified, the parameter configuration resource quality core needed for being verified according to resource quality
Subtask is looked into, resource quality is finally distributed into resource quality verification subtask and verifies subsystem.
S3, using construction subsystem, resource active subsystem and resource quality verify subsystem respectively to construction subtask,
Resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result, second processing knot respectively
Fruit and third processing result, so that work order schedule subsystem is according to first processing result, second processing result and third
Processing result determines the completion status of target work order.
Specifically, construction subsystem is behind the construction subtask for receiving the distribution of work order schedule subsystem, according to construction
Specific configuration information in task handles construction subtask, and obtains the first processing result.Resource active subsystem exists
Behind the resource active subtask for receiving the distribution of work order schedule subsystem, according to the specific configuration information in resource active subtask
Resource active subtask is handled, and obtains second processing result.Resource quality verifies subsystem and is receiving work order tune
After spending the resource quality verification subtask of subsystem distribution, the specific configuration information in subtask is verified to money according to resource quality
Source quality verification subtask is handled, and obtains third processing result.
Further, subsystem, resource active subsystem and resource quality verification subsystem are constructed respectively by the first processing
As a result, second processing result and third processing result feed back to work order schedule subsystem, and work order schedule subsystem is further according to first
Processing result, second processing result and third processing result determine the completion status of target work order, and if only if the first processing knot
When fruit, second processing result and third processing result are successfully, determine that target work order is completed.
It is provided by the invention it is a kind of realize the broadband services workform management method that cooperates online in many ways, pass through work order schedule
Work order is generated the target work order that subsystem generates and carries out task fractionation by system, and target work order is split as construction subtask, money
Subtask is activated in source and resource quality verifies subtask, and construction subtask, resource active subtask and resource quality are verified
Subtask is respectively allocated to construction subsystem, resource active subsystem and resource quality verification subsystem and is handled, and corresponding
The first processing result, second processing result and third processing result are obtained, finally according to the first processing result, second processing result
The completion status of target work order is determined with third processing result.This method by the way that target work order is split into multiple subtasks, by
Each subtask is completed in multiple subsystem cooperations, and the corresponding multiple subtasks of target work order are synchronized and are handled, are mentioned
The overall treatment efficiency of high target work order, effectively shortens the processing time of target work order, to be conducive to promote customer experience.
The knot of the equipment for the broadband services workform management method that the realization that Fig. 3 shows the embodiment of the present application cooperates online in many ways
Structure block diagram.Referring to Fig. 3, the equipment for the broadband services workform management method that the realization cooperates online in many ways, including：Processor
(processor) 31, memory (memory) 32 and bus 33；Wherein, the processor 31 and memory 32 pass through described total
Line 33 completes mutual communication；The processor 31 is used to call the program instruction in the memory 32, above-mentioned to execute
Method provided by each method embodiment, for example including：Using work order generate subsystem according to the broadband services demand of client and
Customer information generates target work order；Goal task is determined according to target work order using work order schedule subsystem, goal task is torn open
It is divided into construction subtask, resource active subtask and resource quality and verifies subtask, and will construction subtask, resource active times
Business and resource quality verify subtask and are respectively allocated to construction subsystem, resource active subsystem and resource quality verification subsystem
System；Subsystem is verified respectively to construction subtask, resource active using construction subsystem, resource active subsystem and resource quality
Subtask and resource quality are verified subtask and are handled, and obtain the first processing result, second processing result and third respectively
Processing result, so that work order schedule subsystem is determined according to the first processing result, second processing result and third processing result
The completion status of target work order.
The present embodiment discloses a kind of computer program product, and the computer program product includes being stored in non-transient calculating
Computer program on machine readable storage medium storing program for executing, the computer program include program instruction, when described program instruction is calculated
When machine executes, computer is able to carry out method provided by above-mentioned each method embodiment, for example including：Subsystem is generated using work order
System generates target work order according to the broadband services demand and customer information of client；Using work order schedule subsystem according to target work order
It determines goal task, goal task is split as construction subtask, resource active subtask and resource quality and verifies subtask, and
Construction subtask, resource active subtask and resource quality are verified into subtask and are respectively allocated to construction subsystem, resource active
Subsystem and resource quality verify subsystem；Subsystem is verified using construction subsystem, resource active subsystem and resource quality
Subtask is verified to construction subtask, resource active subtask and resource quality respectively to handle, and is obtained at first respectively
Manage result, second processing result and third processing result so that work order schedule subsystem according to the first processing result, second at
Reason result and third processing result determine the completion status of target work order.
The present embodiment provides a kind of non-transient computer readable storage medium, the non-transient computer readable storage medium
Computer instruction is stored, the computer instruction makes the computer execute method provided by above-mentioned each method embodiment, example
Such as include：Subsystem is generated using work order, and target work order is generated according to the broadband services demand and customer information of client；Utilize work
Single scheduler subsystem determines goal task according to target work order, goal task is split as construction subtask, resource active is appointed
Business and resource quality verify subtask, and construction subtask, resource active subtask and resource quality are verified subtask difference
It distributes to construction subsystem, resource active subsystem and resource quality and verifies subsystem；Utilize construction subsystem, resource active
System and resource quality verify subsystem respectively to construction subtask, resource active subtask and resource quality verify subtask into
Row processing, and the first processing result, second processing result and third processing result are obtained respectively, so that work order schedule subsystem
The completion status of target work order is determined according to the first processing result, second processing result and third processing result.
Those of ordinary skill in the art will appreciate that：Realize that all or part of the steps of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can be stored in a computer readable storage medium, the program
When being executed, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes：ROM, RAM, magnetic disk or light
The various media that can store program code such as disk.
The embodiments such as the equipment of broadband services workform management method that realization described above cooperates online in many ways are only
It is schematical, wherein the unit as illustrated by the separation member may or may not be physically separated, work
It may or may not be physical unit for the component that unit is shown, it can it is in one place, or can also divide
On cloth to multiple network units.Some or all of the modules therein can be selected to realize the present embodiment according to the actual needs
The purpose of scheme.Those of ordinary skill in the art are without paying creative labor, it can understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can
It realizes by means of software and necessary general hardware platform, naturally it is also possible to pass through hardware.Based on this understanding, on
Stating technical solution, substantially the part that contributes to existing technology can be embodied in the form of software products in other words, should
Computer software product may be stored in a computer readable storage medium, such as ROM/RAM, magnetic disk, CD, including several fingers
It enables and using so that a computer equipment (can be personal computer, server or the network equipment etc.) executes each implementation
Method described in certain parts of example or embodiment.
Finally, the present processes are only preferable embodiment, it is not intended to limit the scope of the present invention.It is all
Within the spirit and principles in the present invention, any modification, equivalent replacement, improvement and so on should be included in protection of the invention
Within the scope of.
Claims (10)
1. a kind of realize the broadband services workform management system to cooperate online in many ways, which is characterized in that generate subsystem including work order
System, work order schedule subsystem, construction subsystem, resource active subsystem and resource quality verify subsystem, wherein：
The work order generates subsystem and is used to generate target work order according to the broadband services demand and customer information of client；
The work order schedule subsystem is used to determine goal task according to the target work order, the goal task is split as applying
Brigade task, resource active subtask and resource quality verify subtask, and by the construction subtask, resource active subtask
Subtask, which is verified, with resource quality is respectively allocated to the construction subsystem, resource active subsystem and resource quality verification subsystem
System；
The construction subsystem, resource active subsystem and resource quality verify subsystem for appointing respectively to construction
Business, resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result, second processing respectively
As a result with third processing result so that the work order schedule subsystem is according to first processing result, second processing result
The completion status of the target work order is determined with third processing result.
2. system according to claim 1, which is characterized in that the construction subsystem is specifically used for：
The customer information is obtained from the construction subtask, and client's said target area is determined according to the customer information
Domain；
The construction personnel that the construction subtask is distributed to the target area is handled, and it is anti-to obtain the construction personnel
First processing result of feedback.
3. system according to claim 1, which is characterized in that the resource active subsystem is specifically used for：
The first data needed for obtaining resource active in the resource active subtask, and by the first data transmission to net
Pipe is activated；
The first data and corresponding activation result that the network management returns are obtained, determine that the resource swashs according to the activation result
The corresponding second processing result in work subtask.
4. system according to claim 1, which is characterized in that the resource quality is verified subsystem and is specifically used for：
The second data needed for obtaining resource inspection are verified in subtask from the resource quality, and second data are transmitted to
Network management is verified and broadband quality verification so that the network management carries out broadband speeds according to second data；
The second data for obtaining the network management passback and corresponding quality verification are as a result, determine institute according to the quality verification result
It states resource quality and verifies the corresponding third processing result in subtask.
5. system according to claim 1, which is characterized in that the work order schedule subsystem is also used to：
By first data and the second processing result and the target work order associated storage in work order information database；
By second data and the third processing result and the target work order associated storage in the work order information data
In library.
6. system according to claim 5, which is characterized in that the work order schedule subsystem is also used to：
When the second processing result is failure, the resource is updated according to the historical information in the work order information database
The first data in subtask are activated, and updated first data are sent to the resource active subsystem.
7. system according to claim 5, which is characterized in that the work order schedule subsystem is also used to：
When the third processing result is failure, the resource is updated according to the historical information in the work order information database
The second data in quality verification subtask, and updated second data are sent to the resource quality and verify subsystem.
8. a kind of broadband services workform management side that the realization applied to any system of claim 1-7 cooperates online in many ways
Method, which is characterized in that including：
Subsystem is generated using the work order, and target work order is generated according to the broadband services demand and customer information of client；
Goal task is determined according to the target work order using the work order schedule subsystem, the goal task is split as applying
Brigade task, resource active subtask and resource quality verify subtask, and by the construction subtask, resource active subtask
Subtask, which is verified, with resource quality is respectively allocated to the construction subsystem, resource active subsystem and resource quality verification subsystem
System；
Subsystem is verified using the construction subsystem, resource active subsystem and resource quality respectively to appoint construction
Business, resource active subtask and resource quality are verified subtask and are handled, and obtain the first processing result, second processing respectively
As a result with third processing result so that the work order schedule subsystem is according to first processing result, second processing result
The completion status of the target work order is determined with third processing result.
9. a kind of equipment for realizing the broadband services workform management method to cooperate online in many ways, which is characterized in that including：
At least one processor；And
At least one processor being connect with the processor communication, wherein：
The memory is stored with the program instruction that can be executed by the processor, and the processor calls described program to instruct energy
Enough execute method according to claim 8.
10. a kind of non-transient computer readable storage medium, which is characterized in that the non-transient computer readable storage medium is deposited
Computer instruction is stored up, the computer instruction makes the computer execute method according to claim 8.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810563348.XA CN108876125A (en) | 2018-06-04 | 2018-06-04 | It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810563348.XA CN108876125A (en) | 2018-06-04 | 2018-06-04 | It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108876125A true CN108876125A (en) | 2018-11-23 |
Family
ID=64336617
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810563348.XA Pending CN108876125A (en) | 2018-06-04 | 2018-06-04 | It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108876125A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111061578A (en) * | 2019-12-17 | 2020-04-24 | 科大国创软件股份有限公司 | Automatic network activation system based on double-track guarantee production mechanism |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102546221A (en) * | 2010-12-08 | 2012-07-04 | 中国电信股份有限公司 | Service configuration method and system for optical network unit |
| WO2013052331A1 (en) * | 2011-10-03 | 2013-04-11 | Comsonics, Inc. | Wireless diagnostic system |
| CN102291264B (en) * | 2011-09-03 | 2013-07-10 | 四川公用信息产业有限责任公司 | Broadband service guarantee support system |
| CN105868926A (en) * | 2016-04-28 | 2016-08-17 | 国网福建省电力有限公司 | Management platform for achieving task decomposition and automated distribution and performance assessment of power supply station |
| CN106792630A (en) * | 2016-11-11 | 2017-05-31 | 大唐软件技术股份有限公司 | It is a kind of to realize moving the method and system that network service is opened |
-
2018
- 2018-06-04 CN CN201810563348.XA patent/CN108876125A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102546221A (en) * | 2010-12-08 | 2012-07-04 | 中国电信股份有限公司 | Service configuration method and system for optical network unit |
| CN102291264B (en) * | 2011-09-03 | 2013-07-10 | 四川公用信息产业有限责任公司 | Broadband service guarantee support system |
| WO2013052331A1 (en) * | 2011-10-03 | 2013-04-11 | Comsonics, Inc. | Wireless diagnostic system |
| CN105868926A (en) * | 2016-04-28 | 2016-08-17 | 国网福建省电力有限公司 | Management platform for achieving task decomposition and automated distribution and performance assessment of power supply station |
| CN106792630A (en) * | 2016-11-11 | 2017-05-31 | 大唐软件技术股份有限公司 | It is a kind of to realize moving the method and system that network service is opened |
Non-Patent Citations (2)
| Title |
|---|
| 甘路: ""基于EPON模式服务开通系统的设计与开发"", 《中国优秀硕士学位论文全文数据库（硕士）》 * |
| 赵民等编著: "《基于流程的知识工程与创新》", 31 January 2016 * |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111061578A (en) * | 2019-12-17 | 2020-04-24 | 科大国创软件股份有限公司 | Automatic network activation system based on double-track guarantee production mechanism |
| CN111061578B (en) * | 2019-12-17 | 2023-02-14 | 科大国创软件股份有限公司 | Automatic network activation system based on double-track guarantee production mechanism |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| Niu et al. | Load balancing across microservices | |
| CN109740851A (en) | Design for Automatic Control Engineering work management method, platform and the system quickly delivered | |
| US11805073B2 (en) | Controlling placement of workloads of an application within an application environment | |
| Velasco et al. | Solving routing and spectrum allocation related optimization problems: From off-line to in-operation flexgrid network planning | |
| CN106844198B (en) | Distributed dispatching automation test platform and method | |
| CN101340331B (en) | Method for executing system task by idle terminal in P2P network | |
| CN107959640A (en) | Network dispatching method and device | |
| CN104956330A (en) | Workload distribution with resource awareness | |
| CN104322011A (en) | Connectivity service orchestrator | |
| CN104754013B (en) | A kind of network resource control method of cloud computing platform, apparatus and system | |
| CN109740849A (en) | Structure design work management method, platform and the system quickly delivered | |
| EP1257956A2 (en) | Method and system for skills-based planning and scheduling in a workforce contact center environment | |
| CN111082960B9 (en) | Data processing method and device | |
| CN104200557A (en) | System and method for realizing intelligent number taking by using handheld equipment | |
| US8630404B2 (en) | Iterative scheduling and campaign management | |
| CN109936593A (en) | A kind of method and system of message distribution | |
| CN109614110A (en) | A kind of method and apparatus that message-oriented middleware concentrates deployment | |
| CN109074287A (en) | Infrastructure resources state | |
| CN111311125B (en) | Method and device for selecting resource linkage scheme among bank outlets based on genetic algorithm | |
| CN110110520A (en) | A kind of the cloud workflow implementing method and system of tolerant invading | |
| CN108876125A (en) | It is a kind of to realize the broadband services workform management system to cooperate online in many ways and method | |
| Lam et al. | A simulation approach to restructuring call centers | |
| CN109242240A (en) | Task based on unit time distribution and timeliness control develops cloud platform | |
| Sakchaikun et al. | IT help desk service workflow relationship with process mining | |
| CN112817706B (en) | Distributed task scheduling system and method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181123 |