CN108737151B - Method, apparatus, mobile terminal and the storage medium of voice trunking route access - Google Patents
Method, apparatus, mobile terminal and the storage medium of voice trunking route access Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0096—Trunk circuits
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
- H04L41/082—Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/084—Configuration by using pre-existing information, e.g. using templates or copying from other elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L45/00—Routing or path finding of packets in data switching networks
- H04L45/24—Multipath
- H04L45/245—Link aggregation, e.g. trunking
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/101—Access control lists [ACL]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1045—Proxies, e.g. for session initiation protocol [SIP]
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- H—ELECTRICITY
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- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/2866—Architectures; Arrangements
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/22—Parsing or analysis of headers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/1285—Details of finding and selecting a gateway for a particular call
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Abstract
The invention discloses method, apparatus, mobile terminal and the storage mediums of the access of voice trunking route, for realizing the unified management in voice communication, the method comprise the steps that realizing that the regular expression of every routing is configured and is synchronized in the configuration file of background server, parse call request, carry out canonical matching, know convey route go forward side by side wardrobe domain modification；One data-interface is set, black and white lists data are regularly updated and cache, Data Matching is carried out to call number, is executed after identification and is sent to or forbids call instruction；One number attribution is set and corresponds to table, realizes the inquiry of number section ownership place, presets routing rule, realize local call；Carry out calling recording, unified recording management；It realizes middle-agent, routing rule is set, realize that gateway fails cause call reconnection of the connecting pin without response when.The present invention realizes unified management, allotment, charging and the recording of trunk, so that telephony platform access is become simple and quick, reduces configuration.
Description
Technical field
The present invention relates to the methods of voice trunking Line technology field more particularly to a kind of access of voice trunking route, dress
It sets, mobile terminal and storage medium.
Background technique
Call center also known as Call Center or Customer Service Center, it is to make full use of modern communication and computer skill
Art such as IVR (interactive voice response system), ACD (system of automatic call dispatching) etc. can be handled automatically a large amount of various
The operation operationlocation of different phone incoming calls and call business and service.
Call center is in order to support the different different types of business of department to need to access different routes, different operations
Quotient, intra-enterprise business have multiple call center's telephony platforms.The route of each business needs to configure for telephony platform
Different data, and due to differences such as the time buying of equipment, suppliers in enterprise, the brand of gateway, each operator is exclusive to match
Difference is set, the management of the telephony platform of call center is unfavorable for, function is limited using upper.
Therefore, accordingly, method, apparatus, mobile terminal and the storage of a kind of voice trunking route access are needed
Medium, to overcome the telephony platform of call center to be not easy problem of management.
Summary of the invention
Present invention aims at the method, apparatus, mobile terminal and the storage medium that propose a kind of access of voice trunking route,
To solve the shortcoming in above-mentioned background technique, it is managed collectively for the operator in voice communication, trunk, energy
Enough realize that functions, the call centers of enterprise such as the unified routing access of operator's route, the unified control of calling, unified charging are flat
Platform no longer needs to the particular arrangement for being adapted to each operator, various brands model gateway.
To achieve the goals above, the invention provides the following technical scheme:
A kind of method of voice trunking route access, for realizing the unification of operator, trunk in voice communication
Management, the method for the voice trunking route access, comprising the following steps:
S1: configuration file is arranged in a selected background server, realizes that the regular expression of every routing configures and is synchronized with
In configuration file, the background server end connects a telephony platform end, when calling reaches telephony platform end, parses telephony platform
The call request at end carries out canonical matching, knows and route is conveyed to convey calling, while in session initiation protocol in call request
Header field in invite request is modified；
S2: being arranged a black and white lists interface in the database, regularly updates and caches black and white lists data, to call number
Black and white lists Data Matching is carried out, identifies call number, execution is sent to or forbids call instruction；
S3: a number attribution is set in the database and corresponds to table, typing corresponding data identifies call request, counted
According to the inquiry of number section ownership place is realized after matching, local call is realized after carrying out matched routings according to pre-set routing rule；
S4: connecting a network switch on background server, and the network switch is also connected with third party recording
Server, replication server call data carry out calling recording, unified recording management into third party's recording server；
S5: connection telephony platform end and Tandem Gateway end, the Tandem Gateway end are connected to telephony platform end and operator
Between route, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, realizes that gateway fails cause
Call reconnection when connecting pin is without response.
In one embodiment, step S1 includes: S101: a configuration file is arranged in a selected background server on it,
It realizes that the regular expression routed to every is configured using a certain configuration mode, the configuration is synchronized to matching for background server
It sets in file；S102: the called number carried in invite request in session initiation protocol in parsing call request；S103: it adopts
The called number is matched with canonical matching way, knows the transmission destination of above-mentioned routing, determines and needs to transmit the operation being sent to
Quotient's route；S104: calling is sent on the route of corresponding operator, while being modified to the header field in invite request, with
Meet the specification of operator.
In one embodiment, a certain configuration mode in step S101 includes web page configuration mode.
In one embodiment, in the configuration file in step S101 configuration include relaying number, concurrency,
Outgoing call time management and control, white and black list.
In one embodiment, the header field in the invite request in step S104 includes from header field, contact
Header field, PAI header field.
In one embodiment, step S2 includes: S201: setting one in the database for updating connecing for black and white lists data
Mouthful, periodically the calling black and white lists in database are updated on the interface, and updated black and white lists are cached
In database；S202: calling reaches, by the black and white lists in the number and database that carry in the invite request of calling
Data are matched, and identify the call request number；S203: judging and confirms that the call number belongs to blacklist or white name
It is single, if the call request number matches with the white list in database, which is sent to according to corresponding routing rule
Next destination；If the call number matches with the blacklist in memory database, the call request is blocked, forbids exhaling
It cries and returns to corresponding error code.
In one embodiment, step S3 includes: S301: setting a number section ownership place in the database and corresponds to table, exists in advance
Number attribution corresponds to typing called number number section and corresponding ownership place data in table, is inquired and is corresponded to according to called number number section
Number attribution；S302: calling reaches, and identifies to the called number carried in the invite request of the calling, with data
Number section ownership earth's surface in library is matched, and obtains number attribution according to the number section of called number；S303: it uses and presets
The first specific routing rule called, which is used to carry out that local route to be selected after matched routings to be called.
In one embodiment, step S4 includes: to connect a network switch on the server, uses the network exchange
The Port Mirroring function of machine copies to the related data of all-calls on server in a certain third party's recording server, realization pair
The unloading of all calling recording by platform.
In one embodiment, step S5 includes: S501: one telephony platform end of connection and a Tandem Gateway end, using certain
One particular agent mode realizes middle-agent at the telephony platform end and Tandem Gateway end；S502: calling is initiated, by above-mentioned step
Routing rule in rapid S303 matches corresponding route and carries out calling connection；S503: presetting the second specific routing rule, should
Rule is used in the case where the first Tandem Gateway failure leads to connecting pin without response, reconnects to the second Tandem Gateway, after
It is continuous to be called, without dialing again.
Based on the same technical idea, the present invention also provides a kind of devices of voice trunking route access, in the voice
After the device of route access, comprising:
Configuration module is arranged configuration file, realizes that the regular expression of every routing is matched for selecting a background server
It sets and is synchronized in configuration file, the background server end connects a telephony platform end, when calling reaches telephony platform end, solution
The call request at telephony platform end is analysed, canonical matching is carried out, knows and route is conveyed to convey calling, while to session in call request
Header field in initiation protocol in invite request is modified；
Black and white lists interface module regularly updates for a black and white lists interface to be arranged in the database and caches black and white
List data carries out black and white lists Data Matching to call number, identifies call number, and execution is sent to or forbids call instruction；
Enquiry module corresponds to table, typing corresponding data for a number attribution to be arranged in the database, and identification calling is asked
It asks, carries out Data Matching, realize the inquiry of number section ownership place, preset routing rule, carry out matched routings, realize local exhale
It cries；
Recording module, for connecting a network switch on background server, the network switch is also connected with one
Third party's recording server, replication server call data carry out calling recording into third party's recording server, unified to record
Management；
Reconnection module, for connecting telephony platform end and Tandem Gateway end, the Tandem Gateway end is connected to telephony platform
Between end and operator's route, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, is realized
Gateway fails cause call reconnection of the connecting pin without response when.
In one embodiment, configuration module includes: synchronization module, and the regular expression for routing every configures same
It walks in the configuration file of background server；Parsing module, invite is asked in the session initiation protocol for parsing call request
Seek the called number of middle carrying；Matching module knows above-mentioned routing for matching the called number using a certain matching rule
Transmission destination determines and needs to transmit the operator's route being sent to；Header field modified module, for the header field in requesting invite
It modifies, to meet the specification of operator, convenient for transmission.
Based on the same technical idea, the present invention also provides a kind of mobile terminal, the mobile terminals, comprising: touch-sensitive aobvious
Show device；Memory；One or more processors；
One or more of processors are configurable for the step of executing the method for above-mentioned voice trunking route access.
Based on the same technical idea, the present invention also provides a kind of storage medium for being stored with computer-readable instruction, institutes
When stating computer-readable instruction and being executed by one or more processors, so that one or more processors execute above-mentioned voice trunking
The step of method of route access.
Method, apparatus, mobile terminal and the storage medium of above-mentioned voice trunking route access, select a background server,
Configuration file is set, realizes that the regular expression of every routing configures and is synchronized in configuration file, in the configuration file
Configuration includes the number of relaying, concurrency, outgoing call time management and control, white and black list, the background server end connection one
Telephony platform end when calling reaches telephony platform end, parses the call request at telephony platform end, carries out canonical matching, know biography
It conveys and calls up to route, while modifying to the header field in session initiation protocol in call request in invite request；In number
According to a black and white lists interface is arranged in library, for regularly updating and caching black and white lists data, calling is reached, to call number into
Row black and white lists Data Matching identifies call number, determines call data category blacklist or white list, determines after belonging to white list
Execution is sent to instruction, determines to execute after belonging to blacklist and forbids call instruction and return to error code；No.1 is set in the database
Code ownership place corresponds to table, and typing corresponding data identifies call request, carries out Data Matching, realizes the inquiry of number section ownership place, in advance
Routing rule is set, matched routings are carried out, realizes local call；A network switch, the net are connected on background server
Network interchanger is also connected with third party's recording server, replication server call data into third party's recording server, into
Row calling recording, unified recording management；Telephony platform end and Tandem Gateway end are connected, it is flat that the Tandem Gateway end is connected to phone
Between end and operator's route, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, it is real
Existing gateway fails cause call reconnection of the connecting pin without response when.Compared with prior art, the beneficial effects of the present invention are: in realizing
After the unified management of route, unified allocation of resources, unified charging is unified to record.Telephony platform simple and quick can access, and connect needed for reduction
Enter configuration, without considering the route gateway adaptation issues with different brands model.It realizes irrealizable black on part gateway
List, outgoing call time management and control function.Realize that the redundancy of trunk uses, it can be noninductive in the line anomalies of a certain business
All other routes are switched to, guarantee the usage experience of user.
Detailed description of the invention
Fig. 1 is the flow chart of voice trunking route cut-in method in one embodiment of the invention；
Fig. 2 is that routing configuration is carried out in one embodiment of the invention, determines the flow chart for conveying route；
Fig. 3 is that black and white lists are arranged in one embodiment of the invention, and the flow chart of caching is periodically flushed；
Fig. 4 is to import number segment table in one embodiment of the invention, selects the flow chart of calling line；
Fig. 5 is to realize middle-agent in one embodiment of the invention, carries out the flow chart of call reconnection；
Fig. 6 is the structural block diagram of the device of voice trunking route access in one embodiment of the invention；
Fig. 7 is the structural block diagram of configuration module in one embodiment of the invention；
Fig. 8 is an embodiment schematic block diagram of mobile terminal part-structure provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
As shown in Figure 1, the method that a kind of voice trunking route of the invention accesses in one of the embodiments, including
Following specific steps:
S1: configuration file is arranged in a selected background server, realizes that the regular expression of every routing configures and is synchronized with
In configuration file, which connects a telephony platform end, when calling reaches telephony platform end, parses telephony platform end
Call request, carry out canonical matching, know and route is conveyed to convey calling, while in session initiation protocol in call request
Header field in invite request is modified；
In the present embodiment, the configuration when realizing that the regular expression routed to every configures, in the configuration file
Number, concurrency, outgoing call time management and control, user's white list and subscriber blacklist including relaying, the configuration are synchronized with service
On device on set configuration file.
S2: being arranged a black and white lists interface in the database, regularly updates and caches black and white lists data, to call number
Black and white lists Data Matching is carried out, identifies call number, execution is sent to or forbids call instruction；
The black and white lists data buffer storage in the database, calling reach when, in calling invite request in carry
Number carry out the black and white lists data in analysis identification and database and matched, user or IP address, IP in white list
Packet, mail can preferentially pass through, and will not be treated as spam rejection, and be formulated into the user of blacklist, IP address, IP packet,
Mail, virus cannot then pass through.
S3: a number attribution is set in the database and corresponds to table, typing corresponding data identifies call request, counted
According to matching, realizes the inquiry of number section ownership place, preset routing rule, carry out matched routings, realize local call；
The number attribution, which corresponds to typing on table, called number number section and corresponding ownership place data, when calling reaches,
The ownership place that table inquires related called number number section can be corresponded to according to the number attribution, identify the affiliated area of called number
Domain.
S4: connecting a network switch on background server, which is also connected with third party recording clothes
Business device, replication server call data carry out calling recording, unified recording management into third party's recording server；
In one embodiment, Nice phonographic recorder, Verint phonographic recorder can be selected in third party's recording server.
S5: connection telephony platform end and Tandem Gateway end, the Tandem Gateway end are connected to telephony platform end and operator's line
Between road, middle-agent is formed at telephony platform end and Tandem Gateway end, routing rule is set, realizes that gateway fails cause connecting pin
Call reconnection when without response；
The telephony platform of call center accepts many different business, needs to access different voice trunking routes, in voice
It needs to be linked into after route on different Tandem Gateways, realizes the middle-agent at telephony platform end and Tandem Gateway end, can subtract
Few corresponding configuration.By the way that certain routing rule is arranged, so that the first Tandem Gateway failure leads to feelings of the connecting pin without response
When condition, carries out reconnecting to the second Tandem Gateway, continue to call, without dialing again.
Specifically, as shown in Fig. 2, the step S1 is further comprising the steps of:
S101: a configuration file is arranged on it, is realized using a certain configuration mode to every for a selected background server
The regular expression of routing configures, and the configuration is synchronized in the configuration file of background server；
Web page configuration mode can be selected in the configuration mode.In the present embodiment, a background server selected first,
One configuration file is set on the background server, realizes the positive expression formula configuration of every routing, the configuration in web page
Number, concurrency, outgoing call time management and control, white and black list including relaying, and these configurations are synchronized with background service
In the configuration file of device.
S102: the called number carried in invite request in session initiation protocol in parsing call request；
A certain calling reaches telephony platform end, then calls this and parses, parses in the session initiation protocol of calling
The called number carried in invite request, carries out the operation in the step S103 to the called number.
S103: matching the called number using canonical matching way, knows the transmission destination of above-mentioned routing, determines and needs
Transmit the operator's route being sent to；
In the present embodiment, using the called number parsed in step S102 described in the matched rule match of canonical, and
It identifies the transmission destination routed where this is then called, determines operator's route that transmission needed for this is then called is sent to.
S104: calling is sent on the route of corresponding operator, while being modified to the header field in invite request, with
Meet the specification of operator.
Calling is sent to the operator's route determined in above-mentioned steps S103, terminates the transmission of this time calling.It is simultaneously symbol
Close operator specification, in the calling invite request in header field modify, the header field include from header field,
Contact header field, PAI header field.
Specifically, as shown in figure 3, the step S2 is further comprising the steps of:
S201: one is set in the database for updating the interface of black and white lists data, periodically to data on the interface
Calling black and white lists in library are updated, and updated black and white lists are buffered in database；
In the present embodiment, it is equipped with a database, the database is equipped with a data-interface, gentle for regularly updating
Black and white lists data are deposited, the blacklist data interface is for regularly updating and caching the blacklist for transmitting reservation in communication process
Data, the white list interface is for regularly updating and caching the white list data for transmitting reservation in communication process.
S202: calling reaches, by the black and white lists data in the number and database that carry in the invite request of calling
It is matched, identifies the call request number；
When a certain calling reaches telephony platform, which is parsed according to step S102, the called number that will be parsed
Code is matched with the black and white lists data in above-mentioned steps S201, identifies the property of the called number.
S203: judging and confirms that the call number belongs to blacklist or white list, if the call request number and data
White list in library matches, then the calling is sent to next destination according to corresponding routing rule；If the call number
Match with the blacklist in memory database, then block the call request, forbids calling and returning corresponding error code.
Specifically, in above-mentioned steps S203, the return form of the error code can be used " 403forbidden " or
" Error 403 " form.
Specifically, as shown in figure 4, the step S3 is further comprising the steps of:
S301: setting a number section ownership place in the database and correspond to table, and it is called to correspond to typing in table in number attribution in advance
Number number section and corresponding ownership place data inquire corresponding number attribution according to called number number section；
S302: calling reaches, and identifies to the called number carried in the invite request of the calling, in database
Number section ownership earth's surface matched, according to the number section of called number obtain number attribution；
S303: local route is selected to be exhaled after carrying out matched routings using the pre-set first specific routing rule
It cries.
Specifically, in the step S303, the first specific routing rule may be configured as calling the number in a certain area, use
The operator's route and number of this area are called.
Specifically, the step S4 the following steps are included:
A network switch is connected on the server, it will be on server using the Port Mirroring function of the network switch
The related data of all-calls copy in a certain third party's recording server, realize and turn to all calling recording by platform
It deposits.
Specifically, Port Mirroring function refers to by switch or router, by the number of one or more source ports
Some designated port is forwarded to according to flow to realize the monitoring to network, and designated port is referred to as " mirror port " or " purpose
Port ", do not seriously affect source port normally handle up flow in the case where, the flow of network can be carried out by mirror port
Monitoring analysis.When network is out of order, failure can be quickly located.
Specifically, third party's recording server includes Nice phonographic recorder, Verint phonographic recorder.
Specifically, as shown in figure 5, the step S5 is further comprising the steps of:
S501: one telephony platform end of connection and a Tandem Gateway end, it is flat in the phone using a certain particular agent mode
Middle-agent is realized at end and Tandem Gateway end；
Specifically, a certain particular agent mode includes B2BUA proxy mode, and corresponding its is equipped with a B2BUA proxy server.
S502: initiating calling, matches corresponding route by the routing rule in above-mentioned steps S303 and carries out calling connection；
S503: presetting the second specific routing rule, leads to feelings of the connecting pin without response in the first Tandem Gateway failure
Under condition, continues to reconnect to the second Tandem Gateway, continue to call, without dialing again.
Specifically, the described second specific routing rule may be configured as, and calling connection is in a certain specific time in first
When gateway is without response, this logical calling is reconnected into other Tandem Gateways under same routing rule.
Based on the same technical idea, the present invention also provides a kind of devices of voice trunking route access, such as Fig. 6 institute
Show, the device of voice trunking route access includes:
Configuration module is arranged configuration file, realizes that the regular expression of every routing is matched for selecting a background server
It sets and is synchronized in configuration file, the background server end connects a telephony platform end, when calling reaches telephony platform end, solution
The call request at telephony platform end is analysed, canonical matching is carried out, knows and route is conveyed to convey calling, while to session in call request
Header field in initiation protocol in invite request is modified；
Black and white lists interface module regularly updates for a black and white lists interface to be arranged in the database and caches black and white
List data carries out black and white lists Data Matching to call number, identifies call number, and execution is sent to or forbids call instruction；
Enquiry module corresponds to table, typing corresponding data for a number attribution to be arranged in the database, and identification calling is asked
It asks, carries out Data Matching, realize the inquiry of number section ownership place, preset routing rule, carry out matched routings, realize local exhale
It cries；
Recording module, for connecting a network switch on background server, the network switch is also connected with one
Third party's recording server, replication server call data carry out calling recording into third party's recording server, unified to record
Management；
Reconnection module, for connecting telephony platform end and Tandem Gateway end, the Tandem Gateway end is connected to telephony platform
Between end and operator's route, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, is realized
Gateway fails cause call reconnection of the connecting pin without response when.
Specifically, as shown in fig. 7, the configuration module includes:
Synchronization module, for the regular expression configuration that every routes to be synchronized in the configuration file of background server；
Parsing module, the called number carried in invite request in the session initiation protocol for parsing call request；
Matching module matches the called number for a certain matching rule of use, knows the transmission destination of above-mentioned routing,
It determines and needs to transmit the operator's route being sent to；
Header field modified module is modified for the header field in requesting invite, to meet the specification of operator, is convenient for
Transmission.
Based on the same technical idea, the present invention also provides a kind of mobile terminals, for realizing the access of voice trunking route
Method, as shown in figure 8, for ease of description, illustrating only related to the embodiment of the present invention 20 part, particular technique details
It does not disclose, please refers to present invention method part.The terminal can be include mobile phone, tablet computer, PDA
(Personal Digital Assistant, personal digital assistant), POS (Point of Sales, point-of-sale terminal), vehicle mounted electric
Any terminal device such as brain, by taking mobile terminal is mobile phone as an example:
Fig. 8 shows the block diagram of the part-structure of mobile phone relevant to mobile terminal provided in an embodiment of the present invention.Ginseng
Fig. 8 is examined, mobile phone includes: baseband processing module 410, memory 420, input unit 430, display unit 440, sensor 450, sound
The portions such as frequency circuit 460, Wireless Fidelity (Wireless Fidelity, WiFi) module 470, processor 480 and power supply 490
Part.It will be understood by those skilled in the art that handset structure shown in Fig. 8 does not constitute the restriction to mobile phone, it may include ratio
More or fewer components are illustrated, certain components or different component layouts are perhaps combined.
Baseband processing module 410 can be used for synthesizing the baseband signal that will emit, or carry out to the baseband signal received
Decoding.Specifically, being exactly that audio signal is compiled into the base band code for emitting when emitting；When reception, the base band received
Code is interpreted as audio signal.Meanwhile being also responsible for address information (cell-phone number, station address), text information (news in brief text, website
Text), the compiling of pictorial information (multimedia message).
Memory 420 can be used for storing software program and module, and processor 480 is stored in memory 420 by operation
Software program and module, thereby executing the various function application and data processing of mobile phone.Memory 420 can mainly include
Storing program area and storage data area, wherein storing program area can application journey needed for storage program area, at least one function
Sequence (such as sound-playing function, image player function etc.) etc.；Storage data area can be stored to be created according to using for mobile phone
Data (such as audio data, phone directory etc.) etc..It, can be in addition, memory 420 may include high-speed random access memory
Including nonvolatile memory, for example, at least a disk memory, flush memory device or other volatile solid-states
Part.
Input unit 430 can be used for receiving the number or character information of input, and generate with the user setting of mobile phone with
And the related key signals input of function control.Specifically, input unit 430 may include that touch panel 431 and other inputs are set
Standby 432.Touch panel 431, also referred to as touch screen, collect user on it or nearby touch operation (such as user use
The operation of any suitable object or attachment such as finger, stylus on touch panel 431 or near touch panel 431), and root
Corresponding attachment device is driven according to preset formula.Optionally, touch panel 431 may include touch detecting apparatus and touch
Two parts of controller.Wherein, the touch orientation of touch detecting apparatus detection user, and touch operation bring signal is detected,
Transmit a signal to touch controller；Touch controller receives touch information from touch detecting apparatus, and is converted into touching
Point coordinate, then gives processor 480, and can receive order that processor 480 is sent and be executed.Furthermore, it is possible to using electricity
The multiple types such as resistive, condenser type, infrared ray and surface acoustic wave realize touch panel 431.In addition to touch panel 431, input
Unit 430 can also include other input equipments 432.Specifically, other input equipments 432 can include but is not limited to secondary or physical bond
One of disk, function key (such as volume control button, switch key etc.), trace ball, mouse, operating stick etc. are a variety of.
Display unit 440 can be used for showing information input by user or be supplied to user information and mobile phone it is various
Menu.Display unit 440 may include display panel 441, optionally, can use liquid crystal display (Liquid Crystal
Display, LCD), the forms such as Organic Light Emitting Diode (Organic Light-Emitting Diode, OLED) it is aobvious to configure
Show panel 441.Further, touch panel 431 can cover display panel 441, when touch panel 431 detect it is on it or attached
After close touch operation, processor 480 is sent to determine the type of touch event, is followed by subsequent processing device 480 according to touch event
Type corresponding visual output is provided on display panel 441.Although in fig. 8, touch panel 431 and display panel 441
It is that the input and input function of mobile phone are realized as two independent components, but in some embodiments it is possible to by touch-control
Panel 431 and display panel 441 are integrated and that realizes mobile phone output and input function.
Mobile phone may also include at least one sensor 450, such as optical sensor, motion sensor and other sensors.
Specifically, optical sensor may include ambient light sensor and proximity sensor, wherein ambient light sensor can be according to ambient light
Light and shade adjust the brightness of display panel 441, proximity sensor can close display panel 441 when mobile phone is moved in one's ear
And/or backlight.As a kind of motion sensor, accelerometer sensor can detect (generally three axis) acceleration in all directions
Size, can detect that size and the direction of gravity when static, can be used to identify the application of mobile phone posture, (for example horizontal/vertical screen is cut
Change, dependent game, magnetometer pose calibrating), Vibration identification correlation function (such as pedometer, tap) etc.；May be used also as mobile phone
The other sensors such as gyroscope, barometer, hygrometer, thermometer, the infrared sensor of configuration, details are not described herein.
Voicefrequency circuit 460, loudspeaker 461, microphone 462 can provide the audio interface between user and mobile phone.Audio-frequency electric
Electric signal after the audio data received conversion can be transferred to loudspeaker 461, be converted to sound by loudspeaker 461 by road 460
Signal output；On the other hand, the voice signal of collection is converted to electric signal by microphone 462, is turned after being received by voicefrequency circuit 460
It is changed to audio data, then by after the processing of audio data output processor 480, such as another mobile phone is sent to through RF circuit 410,
Or audio data is exported to memory 420 to be further processed.
WiFi belongs to short range wireless transmission technology, and mobile phone can help user's transceiver electronics postal by WiFi module 470
Part, browsing webpage and access streaming video etc., it provides wireless broadband internet access for user.Although Fig. 8 is shown
WiFi module 470, but it is understood that, and it is not belonging to must be configured into for mobile phone, it can according to need do not changing completely
Become in the range of the essence of invention and omits.
Processor 480 is the control centre of mobile phone, using the various pieces of various interfaces and connection whole mobile phone, is led to
It crosses operation or executes the software program and/or module being stored in memory 420, and call and be stored in memory 420
Data execute the various functions and processing data of mobile phone, to carry out integral monitoring to mobile phone.Optionally, processor 480 can wrap
Include one or more processing units；In one embodiment, processor 480 can integrate application processor and modulation /demodulation processing
Device, wherein the main processing operation system of application processor, user interface and application program etc., modem processor is mainly located
Reason wireless communication.It is understood that above-mentioned modem processor can not also be integrated into processor 480.
Mobile phone further includes the power supply 490 (such as battery) powered to all parts, and in one embodiment, power supply can lead to
Cross power-supply management system and processor 480 be logically contiguous, thus by power-supply management system realize management charging, electric discharge and
The functions such as power managed.
Although being not shown, mobile phone can also include camera, bluetooth module etc., and details are not described herein.
In embodiments of the present invention, processor 480 included by the terminal can execute above-mentioned voice trunking route access
The step of method.
Based on the same technical idea, the present invention also provides a kind of storage medium for being stored with computer-readable instruction, institutes
When stating computer-readable instruction and being executed by one or more processors, so that one or more processors execute above-mentioned voice trunking
The step of method of route access.
Those of ordinary skill in the art will appreciate that all or part of the steps in the various methods of above-described embodiment is can
It is completed with instructing relevant hardware by program, which can be stored in a computer readable storage medium, storage
Medium may include: read-only memory (ROM, Read Only Memory), random access memory (RAM, Random
Access Memory), disk or CD etc..
Those of ordinary skill in the art will appreciate that implement the method for the above embodiments be can be with
Relevant hardware is instructed to complete by program, the program can store in a kind of computer readable storage medium, on
Stating the storage medium mentioned can be read-only memory, disk or CD etc..
Some exemplary embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but
It cannot be construed as a limitation to the scope of the present invention.It should be pointed out that for the ordinary skill people of this field
For member, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to of the invention
Protection scope.Therefore, the scope of protection of the patent of the invention shall be subject to the appended claims.
Claims (10)
1. a kind of method of voice trunking route access, which is characterized in that the method for the voice trunking route access includes:
S1: configuration file is arranged in a selected background server, realizes that the regular expression of every routing configures and is synchronized with configuration
In file, the background server end connects a telephony platform end, when calling reaches telephony platform end, parsing telephony platform end
It is called to match this using canonical matching way for the called number carried in invite request in session initiation protocol in call request
Number knows the transmission destination of above-mentioned routing, determines and needs to transmit the operator's route being sent to, calling is sent to corresponding operation
On the route of quotient, while modifying to the header field in session initiation protocol in call request in invite request；
S2: being arranged a black and white lists interface in the database, regularly updates and cache black and white lists data, carries out to call number
Black and white lists Data Matching, identifies call number, and execution is sent to or forbids call instruction；
S3: a number attribution being arranged in the database and corresponds to table, and typing corresponding data identifies call request, carries out data
The inquiry of number section ownership place is realized after matching, and realizes local call after carrying out matched routings according to pre-set routing rule；
S4: connecting a network switch on background server, and the network switch is also connected with third party recording service
Device, replication server call data carry out calling recording, unified recording management into third party's recording server；
S5: connection telephony platform end and Tandem Gateway end, the Tandem Gateway end are connected to telephony platform end and operator's route
Between, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, realizes that gateway fails cause connection
Call reconnection when holding without response.
2. the method for voice trunking route according to claim 1 access, which is characterized in that the step S1 includes:
S101: a configuration file is arranged on it, is realized using a certain configuration mode and is routed to every for a selected background server
Regular expression configuration, by it is described configuration be synchronized in the configuration file of background server；The a certain configuration mode includes
Web page configuration mode；Configuration in the configuration file includes the number of relaying, concurrency, outgoing call time management and control, white list
And blacklist；
S102: it modifies to the header field in invite request, to meet the specification of operator；Head in the invite request
Domain includes from header field, contact header field, PAI header field.
3. the method for voice trunking route according to claim 1 access, which is characterized in that the step S2 includes:
S201: one is set in the database for updating the interface of black and white lists data, periodically to exhaling in database on interface
It makes black and white lists be updated, and updated black and white lists is buffered in database;
S202: calling reaches, and the black and white lists data in the number and database that carry in the invite request of calling are carried out
Matching, identifies the call request number；
S203: judging and confirms that the call number belongs to blacklist or white list, if in the call request number and database
White list match, then the calling is sent to next destination according to corresponding routing rule；If the call number with it is interior
Blacklist in deposit data library matches, then blocks the call request, forbids calling and returning corresponding error code.
4. the method for voice trunking route according to claim 1 access, which is characterized in that the step S3 includes:
S301: a number section ownership place is set in the database and corresponds to table, corresponds to typing called number in table in number attribution in advance
Number section and corresponding ownership place data inquire corresponding number attribution according to called number number section；
S302: calling reaches, and identifies to the called number carried in the invite request of the calling, with number in database
Section ownership earth's surface is matched, and obtains number attribution according to the number section of called number；
S303: being called using the pre-set first specific routing rule, and the rule after carrying out matched routings for selecting
Local route is called.
5. the method for voice trunking route according to claim 1 access, which is characterized in that the step S4 include:
A network switch is connected on server, there are all-calls on server using the Port Mirroring function of the network switch
It closes data to copy in a certain third party's recording server, realizes the unloading to all calling recording by platform.
6. the method for voice trunking route according to claim 4 access, which is characterized in that the step S5 includes:
S501: one telephony platform end of connection and a Tandem Gateway end, using a certain particular agent mode at the telephony platform end
Middle-agent is realized with Tandem Gateway end；
S502: initiating calling, matches corresponding route by the routing rule in above-mentioned steps S303 and carries out calling connection；
S503: presetting the second specific routing rule, which is used to cause connecting pin without sound in the first Tandem Gateway failure
In the case where answering, the second Tandem Gateway is reconnected to, continues to call, without dialing again.
7. a kind of device of voice trunking route access characterized by comprising
Configuration module is arranged configuration file, realizes the regular expression configuration of every routing simultaneously for selecting a background server
It is synchronized in configuration file, the background server end connects a telephony platform end, when calling reaches telephony platform end, parsing electricity
The call request at platform end is talked about, canonical matching is carried out, knows and route is conveyed to convey calling, while to conversation initial in call request
Header field in agreement in invite request is modified；
Black and white lists interface module regularly updates for a black and white lists interface to be arranged in the database and caches black and white lists
Data carry out black and white lists Data Matching to call number, identify call number, and execution is sent to or forbids call instruction；
Enquiry module corresponds to table for a number attribution to be arranged in the database, and typing corresponding data identifies call request,
Data Matching is carried out, the inquiry of number section ownership place is realized, presets routing rule, carry out matched routings, realize local call；
Recording module, for connecting a network switch on background server, the network switch is also connected with a third
Square recording server, replication server call data carry out calling recording, unified recording pipe into third party's recording server
Reason；
Reconnection module, for connecting telephony platform end and Tandem Gateway end, the Tandem Gateway end be connected to telephony platform end with
Between operator's route, middle-agent is formed at the telephony platform end and Tandem Gateway end, routing rule is set, realizes gateway
Failure causes call reconnection of the connecting pin without response when.
8. a kind of device of voice trunking route access according to claim 7, which is characterized in that the configuration module,
It specifically includes:
Synchronization module, for the regular expression configuration that every routes to be synchronized in the configuration file of background server；
Parsing module, the called number carried in invite request in the session initiation protocol for parsing call request；
Matching module is known the transmission destination of above-mentioned routing, is determined for matching the called number using a certain matching rule
It needs to transmit the operator's route being sent to；
Header field modified module is modified for the header field in requesting invite, to meet the specification of operator, convenient for passing
It is defeated.
9. a kind of mobile terminal characterized by comprising
Touch-sensitive display；
Memory；
One or more processors；
One or more of processors are configurable for executing such as the step of any one of claims 1 to 6 the method.
10. a kind of storage medium for being stored with computer-readable instruction, the computer-readable instruction is handled by one or more
When device executes, so that one or more processors are executed such as the step of any one of claims 1 to 6 the method.
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| CN201810239626.6A CN108737151B (en) | 2018-03-22 | 2018-03-22 | Method, apparatus, mobile terminal and the storage medium of voice trunking route access |
| PCT/CN2018/104127 WO2019179053A1 (en) | 2018-03-22 | 2018-09-05 | Voice trunk line access method and device, and mobile terminal and storage medium |
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| CN201810239626.6A CN108737151B (en) | 2018-03-22 | 2018-03-22 | Method, apparatus, mobile terminal and the storage medium of voice trunking route access |
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| CN109561227B (en) * | 2018-11-13 | 2021-09-10 | 平安科技（深圳）有限公司 | Trunk line switching method and device, electronic equipment and storage medium |
| CN110700886B (en) * | 2019-11-06 | 2021-08-03 | 天地（常州）自动化股份有限公司 | Extraction and processing method of measuring point data of coal mine information system and mobile coal mine information platform thereof |
| CN111031181B (en) * | 2019-11-18 | 2021-09-17 | 集奥聚合(北京)人工智能科技有限公司 | Method, system and server for deploying and scheduling home-based line of outgoing call of telephone |
| CN111210816B (en) * | 2019-12-16 | 2023-09-05 | 北京淇瑀信息科技有限公司 | Intelligent voice configuration management method and device and electronic equipment |
| CN112291142B (en) * | 2020-10-26 | 2022-10-18 | 浙江百应科技有限公司 | Cloud communication method and system based on intelligent routing |
| CN112532546B (en) * | 2020-11-24 | 2022-08-12 | 上海浦东发展银行股份有限公司 | Call route selection method based on soft switch |
| CN112528098A (en) * | 2020-12-16 | 2021-03-19 | 浙江百应科技有限公司 | Data query method, system, electronic equipment and storage medium |
| CN113660145B (en) * | 2021-09-16 | 2022-10-18 | 四川新网银行股份有限公司 | Method for dynamically ascertaining and transferring trunk line fault based on telephone traffic management system |
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