CN108734394A - A kind of QoS evaluating method and device - Google Patents
A kind of QoS evaluating method and device Download PDFInfo
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Abstract
The present invention provides a kind of QoS evaluating method and device, this method includes：The evaluation points of first service side and second service side under same type service item are calculated separately, evaluation points are used to characterize the evaluation comparison result between service side；The ability for characterizing service effectiveness point of first service side and second service side is obtained respectively；Using the ability point of first service side, the ability of second service side point and the evaluation points of first service side, the ability point of first service Fang Xin is calculated；Meanwhile using the evaluation points of the ability of first service side point, the ability of second service side point and second service side, calculating the ability point of second service Fang Xin.The present invention has unified service quality evaluation standard, ensure that the accuracy and fairness of the service evaluation to there is individualized feature.
Description
Technical field
The present invention relates to Internet technical fields, more specifically to a kind of QoS evaluating method and device.
Background technology
At this stage, the record of service quality, feedback and statistics are always puzzlement every profession and trade insoluble problem for many years.
To solve the above problems, the electric business platform such as similar Taobao can be commented on product, businessman etc. by mobile phone, just
Step realizes simple record and feedback to commercial quality or businessman.But for service industry, since there are individual characteies for it
Change feature, service evaluation standard can not be unified, and this simple comment accuracy is obviously insufficient.
Invention content
In view of this, to solve the above problems, a kind of QoS evaluating method of present invention offer and device, technical solution
It is as follows：
A kind of QoS evaluating method, including：
Calculate separately the evaluation points of first service side and second service side under same type service item, the evaluation points
For characterizing the evaluation comparison result between service side；
The ability for characterizing service effectiveness point of the first service side and the second service side is obtained respectively；
Utilize the ability point of the first service side, the ability of the second service side point and the first service side
Evaluation points calculate the ability point of the first service Fang Xin；Meanwhile utilizing the ability of the first service side point, described the
The evaluation points of the ability of two service sides point and the second service side calculate the ability point of the second service Fang Xin.
Preferably, the evaluation for calculating separately first service side and second service side under same type service item because
Son, including：
If getting the scoring of the first service side and the second service side, the same type service item is transferred
History scores；
Calculate the average value and standard deviation of the history scoring；
According to the scoring of the first service side, the average value and the standard deviation, the first service side is calculated
Standard scores；Meanwhile according to the scoring of the second service side, the average value and the standard deviation, calculating the second service
The standard scores of side；
Using the standard scores of the first service side, the standard scores of the second service side, calculated with the first preset algorithm
The evaluation points of the first service side, then calculate with the second preset algorithm the evaluation points of the second service side.
Preferably, the evaluation for calculating separately first service side and second service side under same type service item because
Son, including：
The initial evaluation factor of the first service side and the second service side is determined respectively；
The evaluation points adjusted value of the first service side and the second service side, the first service side are obtained respectively
The sum of the evaluation points adjusted value of evaluation points adjusted value and the second service side be zero；
Using the initial evaluation factor and evaluation points adjusted value of the first service side, the first service side is calculated
Evaluation points；Meanwhile using the initial evaluation factor and evaluation points adjusted value of the second service side, calculating second clothes
The evaluation points of business side.
Preferably, the ability using the first service side is divided, the ability of the second service side is divided and described
The evaluation points of first service side calculate the ability point of the first service Fang Xin, including：
Using the ability point of the first service side and the ability point of the second service side, calculated with third preset algorithm
The ability of the first service side divides desired value；
Divide desired value according to the ability of the first service side point, evaluation points and ability, calculates the first service side
New ability point；
The ability using the first service side point, the ability of the second service side point and the second service
The evaluation points of side calculate the ability point of the second service Fang Xin, including：
Using the ability point of the first service side and the ability point of the second service side, calculated with the 4th preset algorithm
The ability of the second service side divides desired value；
Divide desired value according to the ability of the second service side point, evaluation points and ability, calculates the second service side
New ability point.
Preferably, in the case where the evaluation points are multiple, the method further includes：
According to multiple evaluation points of the first service side, the overall merit factor of the first service side is calculated；Together
When, according to multiple evaluation points of the second service side, calculate the overall merit factor of the second service side；
Correspondingly, the ability using the first service side is divided, the ability of the second service side is divided and described
The evaluation points of first service side calculate the ability point of the first service Fang Xin, including：
Utilize the ability point of the first service side, the ability of the second service side point and the first service side
The overall merit factor calculates the ability point of the first service Fang Xin；
Correspondingly, the ability using the first service side is divided, the ability of the second service side is divided and described
The evaluation points of second service side calculate the ability point of the second service Fang Xin, including：
Utilize the ability point of the first service side, the ability of the second service side point and the second service side
The overall merit factor calculates the ability point of the second service Fang Xin.
Preferably, the method further includes：
Second service side is complete described in whole abilities of first service side described in graphical representation point and graphical representation
Portion's ability point.
A kind of service quality evaluation device, including：
First computing module, the evaluation for calculating separately first service side and second service side under same type service item
The factor, the evaluation points are used to characterize the evaluation comparison result between service side；
Acquisition module, for obtain respectively the first service side and the second service side for characterizing service effectiveness
Ability point；
Second computing module, for using the first service side ability point, the ability of the second service side point with
And the evaluation points of the first service side, calculate the ability point of the first service Fang Xin；Meanwhile utilizing the first service
Ability point, the ability of the second service side point and the evaluation points of the second service side of side, calculate second clothes
The ability point of business Fang Xin.
Preferably, first computing module, is specifically used for：
If getting the scoring of the first service side and the second service side, the same type service item is transferred
History scores；Calculate the average value and standard deviation of the history scoring；According to the scoring of the first service side, the average value
With the standard deviation, the standard scores of the first service side are calculated；Meanwhile according to the scoring of the second service side, described flat
Mean value and the standard deviation, calculate the standard scores of the second service side；Utilize the standard scores of the first service side, described
The standard scores of two service sides calculate the evaluation points of the first service side with the first preset algorithm, then with the second preset algorithm
Calculate the evaluation points of the second service side.
Preferably, first computing module, is specifically used for：
The initial evaluation factor of the first service side and the second service side is determined respectively；Described first is obtained respectively
The evaluation points adjusted value of service side and the second service side, the evaluation points adjusted value of the first service side and described the
The sum of evaluation points adjusted value of two service sides is zero；Utilize the initial evaluation factor and evaluation points tune of the first service side
Whole value calculates the evaluation points of the first service side；Meanwhile utilizing the initial evaluation factor of the second service side and evaluation
Factor adjustment values calculate the evaluation points of the second service side.
Preferably, it is used for the ability point using the first service side, the ability of the second service side is divided and described
The evaluation points of first service side calculate second computing module of the ability point of the first service Fang Xin, are specifically used for：
Using the ability point of the first service side and the ability point of the second service side, calculated with third preset algorithm
The ability of the first service side divides desired value；It is hoped by stages according to the ability of the first service side point, evaluation points and ability
Value calculates the ability point of the first service Fang Xin；
For ability point, the ability of the second service side point and the second service using the first service side
The evaluation points of side calculate second computing module of the ability point of the second service Fang Xin, are specifically used for：
Using the ability point of the first service side and the ability point of the second service side, calculated with the 4th preset algorithm
The ability of the second service side divides desired value；It is hoped by stages according to the ability of the second service side point, evaluation points and ability
Value calculates the ability point of the second service Fang Xin.
Compared to the prior art, what the present invention realized has the beneficial effect that：
A kind of above QoS evaluating method provided by the invention and device can calculate under same type service item the
The evaluation points of one service side and second service side, since buyer can embody the evaluation of service side the clothes of service side
It is engaged in quality, therefore evaluation points can embody the service quality gap between service side, and then based on evaluation points update the
The ability of one service side and second service side point, so that it may to achieve the purpose that utilize service quality evaluation service effectiveness.As a result, originally
Service quality evaluation standard has been unified in invention, ensure that the accuracy and fairness of the service evaluation to there is individualized feature.
Description of the drawings
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is the method flow diagram of QoS evaluating method provided in an embodiment of the present invention；
Fig. 2 is the Part Methods flow chart of QoS evaluating method provided in an embodiment of the present invention；
Fig. 3 is another part method flow diagram of QoS evaluating method provided in an embodiment of the present invention；
Fig. 4 shows a kind of game examples of interfaces at the deep aspect of knowledge；
Fig. 5 a are another Part Methods flow chart of QoS evaluating method provided in an embodiment of the present invention；
Fig. 5 b are the another Part Methods flow chart of QoS evaluating method provided in an embodiment of the present invention；
Fig. 6 is the structural schematic diagram of service quality evaluation device provided in an embodiment of the present invention.
Specific implementation mode
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The embodiment of the present invention provides a kind of QoS evaluating method, and the method flow diagram of this method is as shown in Figure 1, include
Following steps：
S10 calculates separately the evaluation points of first service side and second service side under same type service item, evaluation points
For characterizing the evaluation comparison result between service side；
In the present embodiment, the service item belonging to first service side and second service side can be identical service item,
It can also be similar service item, for example, first service side is " teacher of physics ", second service side is " chemical teacher ", because
This same type service item can be specifically arranged according to actual needs, and the present embodiment does not limit this.
In addition, after service side services, buyer can be completed by electronic equipment for service side's service quality
Evaluation, evaluation of the present embodiment by comparing buyer for first service side and second service side, to determine first service
The evaluation points of side and second service side.In some embodiments, the evaluation points of first service side and second service side are commented
The sum of valence factor is 1.
During specific implementation, " first service side and the second clothes under same type service item are calculated separately in step S10
The process of the evaluation points of business side " can specifically use following steps, method flow diagram as shown in Figure 2：
S101, if getting the scoring of first service side and second service side, the history for transferring same type service item is commented
Point；
With private tutor's platform, student gives lessons service order Feedback Evaluation to illustrate to teacher：
Divide in the full marks 10 of the deep aspect of knowledge, scoring, certain student gives a mark 9 points to 7 points of teacher's A marking, to teacher B, then
Dispatch history scoring of the student at the deep aspect of knowledge to all teachers marking.
S102 calculates the average value and standard deviation of history scoring；
It gives a mark record to all teachers for 20 times before the deep aspect of knowledge it is assumed that transferring the student, and calculates 20 times flat
Inequality and standard deviation.
S103 calculates the standard scores of first service side according to the scoring of first service side, average value and standard deviation；Meanwhile
According to the scoring of second service side, average value and standard deviation, the standard scores of second service side are calculated；
Assuming that step S102 be calculated be equally divided into 7.6, standard deviation 1.9, then can be according to following formula (1)
Calculate the standard scores C of teacher AA, standard scores：
The standard scores C of teacher B can be calculated according to following formula (2)B, standard scores：
S104 calculates first using the standard scores of first service side, the standard scores of second service side with the first preset algorithm
The evaluation points of service side, then with the evaluation points of the second preset algorithm calculating second service side；
In order to meet " the sum of the evaluation points of first service side and the evaluation points of second service side are 1 " this requirement,
Two standard scores are also needed to adjust, it also requires keeping the two difference inconvenient.Therefore, A can be calculated according to following formula (3)
The evaluation points C of teacherAp：
The evaluation points C of teacher B can be calculated according to following formula (4)Bp：
During specific implementation, " first service side and the second clothes under same type service item are calculated separately in step S10
The process of the evaluation points of business side " can also specifically use following steps, method flow diagram as shown in Figure 3：
S105 determines the initial evaluation factor of first service side and second service side respectively；
S106 obtains the evaluation points adjusted value of first service side and second service side, the evaluation of first service side respectively
Factor adjustment values and the sum of the evaluation points adjusted value of second service side are zero；
S107 calculates commenting for first service side using the initial evaluation factor and evaluation points adjusted value of first service side
The valence factor；Meanwhile using the initial evaluation factor and evaluation points adjusted value of second service side, calculating the evaluation of second service side
The factor.
In the present embodiment, the evaluation points for directly displaying service side can be designed by the gameization at interface, at the interface
In, teacher A and teacher B are respectively arranged at left and right sides of the central axes of interface, between be provided with progress bar, there are one among progress bar
A vernier that can be pulled, the length that progress bar can be arranged are the sum of first service side and second service side's evaluation points " 1 ",
I.e. vernier length is 1.Student pulls progress bar dynamic to adjust the evaluation points of service side by left and right, final stop place into
Spend the evaluation points that the separated ratio of item is final.
Fig. 4 shows a kind of game examples of interfaces at the deep aspect of knowledge, in the interface, solid line region be initially into
The position of item is spent, dashed region is the position of the progress bar after adjustment, is initial evaluation before " → ", specifically, teacher's A is initial
Evaluation points are 30%, the initial evaluation factor of teacher B is 70%, and " → " is afterwards evaluation points, specifically, the evaluation of teacher A
The factor is 13.7%, the evaluation points of teacher B are 86.3%.
S20 obtains the ability for characterizing service effectiveness point of first service side and second service side respectively；
In the present embodiment, if this new service point is calculated as the first time, first service side and second in step S20
The ability of service side be divided into it is pre-set, specifically, ability point can be assigned in conjunction with the ability to work background of service side；If
It is not for the first time that then the ability of first service side and second service side is divided into one in step S20 that this new ability point, which calculates,
Secondary result of calculation.
S30, using the ability point of first service side, the ability of second service side point and first service side evaluation because
Son calculates the ability point of first service Fang Xin；Meanwhile using the ability of first service side point, the ability of second service side point with
And the evaluation points of second service side, calculate the ability point of second service Fang Xin；
It, can be pre- according to first according to the ability point of the ability of first service side point and second service side in the present embodiment
If the ability that rule calculates first service side divides adjustment amount, meanwhile, the ability of second service side is calculated according to the second preset rules
Divide adjustment amount；Further, divide adjustment amount adjustment capability point according to respective ability, new ability point is obtained with this.
During specific implementation, " ability point of first service side, the ability of second service side point are utilized in step S30
And the evaluation points of first service side, calculate the ability point of first service Fang Xin " process, can specifically use following step
Suddenly, method flow diagram is as shown in Figure 5 a：
S301 calculates the using the ability point of first service side and the ability point of second service side with third preset algorithm
The ability of one service side divides desired value；
Continue by taking private tutor's platform as an example, if the ability of teacher A is divided into RA, teacher B ability be divided into RB, then can be according to
The ability that following formula (5) calculates teacher A divides desired value EA：
Wherein, a is the first default impact factor, and value is related with the initial setting of ability point, for example, teacher A and B
Teacher's initial setting is 1400, then the first default impact factor a may be configured as 400.1400 with 400 value present be total
The region of ability of immigrants point distribution and very poor, can be according to different regions, the business rule such as transaction density of different industries, Yi Jibian
Change assignment size in allowing customer perception service quality level ability difference.
S302 divides desired value according to the ability of first service side point, evaluation points and ability, calculates first service Fang Xin's
Ability point；
Continue by taking private tutor's platform as an example, in the present embodiment, formula (6) can be calculated as follows and calculate first service Fang Xin's
Ability divides RA'：
RA'=RA+K×(CAp-EA) (6)
Wherein, K is the second default impact factor, and degree of correlation and service fee of value and service item etc. are related,
For example, teacher imparts knowledge to students, subject degree of correlation is bigger, value is bigger.Its value can be calculated according to following formula (7)：
Wherein, service item 1 is provided by first service side, and service item 2 is provided by second service side, α(service item 1, service item 2)
It is pre-set for the degree of correlation of service item；FAService fee, F for first service sideBFor second service side
Service fee；T is the influence multiple for adjusting cost impacts, is pre-set.
In some other embodiment, it is contemplated that service side's ability constantly changes, services purchaser's evaluation criterion also not
In conjunction with the characteristics of different industries compares cycle can be arranged, as private tutor's industry only compares the effect for the class gone up in 14 days in disconnected variation
Fruit, the food quality in 7 working days can only be compared by taking out industry.
To sum up, FAIt is just the comparable amount of money of the first service side in compares cycle, FBIt is second service side in compares cycle
The interior comparable amount of money.
For example, it is assumed that instruction after class industry compares cycle is 14 days.January 5, a teacher of physics A on student Xiao Ming
Class, payment take 600 yuan class hour, gone up the class of primary chemical teacher B on January 8, and payment takes 400 yuan class hour, this compares cycle
It is interiorIt is 200 yuan that Physical Education Teacher A residues, which may compare the amount of money, at this time, chemical teacher B
The comparable amount of money of residue is 0.January 10, Xiao Ming have gone up the class of primary chemical teacher B, have paid 400 yuan again, due to physics before
200 yuan of comparable amount of money of teacher A occur to be less than day to January 10 14 days, and 200 yuan still effective, so secondary comparisonIt is 0 yuan that Physical Education Teacher A residues, which may compare the amount of money just, at this time, and chemistry teacher B is surplus
The remaining comparable amount of money is just 200 yuan.
During specific implementation, " ability point of first service side, the ability of second service side point are utilized in step S30
And the evaluation points of second service side, calculate the ability point of second service Fang Xin " process, can specifically use following step
Suddenly, method flow diagram is as shown in Figure 5 b：
S303 calculates the using the ability point of first service side and the ability point of second service side with the 4th preset algorithm
The ability of two service sides divides desired value；
Continue by taking private tutor's platform as an example, if the ability of teacher A is divided into RA, teacher B ability be divided into RB, then can be according to
The ability that following formula (8) calculates teacher B divides desired value EB：
S304 divides desired value according to the ability of second service side point, evaluation points and ability, calculates second service Fang Xin's
Ability point；
Continue by taking private tutor's platform as an example, in the present embodiment, formula (9) can be calculated as follows and calculate first service Fang Xin's
Ability divides RB'：
RB'=RB+K×(CAp-EB) (9)
It should be noted that above step S101~step S104 is only in step S10 disclosed by the embodiments of the present invention
A kind of preferred reality of " evaluation points for calculating separately first service side and second service side under same type service item " process
Existing mode, the specific implementation in relation to this process can arbitrarily be arranged according to the demand of oneself, not limit herein.
Above step S105~step S107 is only " to be calculated separately similar in step S10 disclosed by the embodiments of the present invention
A kind of preferred realization method of the evaluation points of first service side and second service side under type service item " process, in relation to this
The specific implementation of process can be arbitrarily arranged according to the demand of oneself, not limit herein.
Above step S301~step S302 is only " to utilize first service in step S30 disclosed by the embodiments of the present invention
Ability point, the ability of second service side point and the evaluation points of first service side of side, calculate the ability of first service Fang Xin
Point " a kind of preferred realization method of process, the specific implementation in relation to this process can arbitrarily be arranged according to the demand of oneself,
It does not limit herein.
Above step S303~step S304 is only " to utilize first service in step S30 disclosed by the embodiments of the present invention
Ability point, the ability of second service side point and the evaluation points of second service side of side, calculate the ability of second service Fang Xin
Point " a kind of preferred realization method of process, the specific implementation in relation to this process can arbitrarily be arranged according to the demand of oneself,
It does not limit herein.
In some other embodiment, if evaluation points are multiple, in the QoS evaluating method shown in Fig. 1
On the basis of, further include following steps：
According to multiple evaluation points of first service side, the overall merit factor of first service side is calculated；Meanwhile according to
Multiple evaluation points of two service sides calculate the overall merit factor of second service side；
It, can be by the sum of products of weight shared by each evaluation points and each evaluation points, as corresponding in the present embodiment
The overall merit factor of service side, wherein weight shared by all evaluation points and be 1.
Correspondingly, " utilizing the ability point of first service side, the ability of second service side point and the first clothes in step S30
The evaluation points of business side calculate the ability point of first service Fang Xin " it specifically includes：
Using the ability point of first service side, the ability of second service side point and first service side overall merit because
Son calculates the ability point of first service Fang Xin；
Correspondingly, " utilizing the ability point of first service side, the ability of second service side point and the second clothes in step S30
The evaluation points of business side calculate the ability point of second service Fang Xin ", it specifically includes：
Using the ability point of first service side, the ability of second service side point and second service side overall merit because
Son calculates the ability point of second service Fang Xin.
It should be noted that the process of the ability point of first service Fang Xin and the ability point of second service Fang Xin is calculated,
Above-mentioned steps S30 disclosures are may refer to, details are not described herein again.
In addition, in some other embodiment, divide trend for the intuitive ability for embodying service side, in the service shown in Fig. 1
Further include following steps on the basis of quality evaluating method：
Whole abilities of graphical representation first service side point and whole abilities of graphical representation second service side
Point.
In actual application, line chart or bar chart may be used to embody, can be set according to actual needs
It sets, the present embodiment is not specifically limited this.Certainly, to improve the confidence level of ability point, on the basis of graphical ability point,
Can also the service fee compared be graphically participated in simultaneously, for example, can be indicated with the thickness of line chart or the color of bar chart.
QoS evaluating method provided in an embodiment of the present invention can calculate first service side under same type service item
With the evaluation points of second service side, since buyer can embody the evaluation of service side the service quality of service side,
Therefore evaluation points can embody the service quality gap between service side, and then update first service side based on evaluation points
With the ability point of second service side, so that it may to achieve the purpose that utilize service quality evaluation service effectiveness.The present invention is unified as a result,
Service quality evaluation standard, ensure that the accuracy and fairness of the service evaluation to there is individualized feature.
Based on the QoS evaluating method that above-described embodiment provides, then corresponding provide executes above-mentioned clothes to the embodiment of the present invention
The device of business quality evaluating method, the structural schematic diagram of the device is as shown in fig. 6, include：
First computing module 10, for calculating separately commenting for first service side and second service side under same type service item
The valence factor, evaluation points are used to characterize the evaluation comparison result between service side；
Acquisition module 20, the ability for characterizing service effectiveness for obtaining first service side and second service side respectively
Point；
Second computing module 30, for ability point, the ability of second service side point and first using first service side
The evaluation points of service side calculate the ability point of first service Fang Xin；Meanwhile utilizing the ability of first service side point, the second clothes
The evaluation points of the ability of business side point and second service side calculate the ability point of second service Fang Xin.
In some other embodiment, the first computing module 10 is specifically used for：
If getting the scoring of the first service side and the second service side, the same type clothes are transferred
If getting the scoring of first service side and second service side, the history scoring of same type service item is transferred；Meter
Calculate the average value and standard deviation of history scoring；According to the scoring of first service side, average value and standard deviation, first service side is calculated
Standard scores；Meanwhile according to the scoring of second service side, average value and standard deviation, calculating the standard scores of second service side；It utilizes
The standard scores of first service side, the standard scores of second service side calculate the evaluation points of first service side with the first preset algorithm,
The evaluation points of second service side are calculated with the second preset algorithm again.
In some other embodiment, the first computing module 10 is specifically used for：
The initial evaluation factor of first service side and second service side is determined respectively；First service side and second is obtained respectively
The evaluation points adjusted value of service side, the evaluation points adjusted value of first service side and the evaluation points adjusted value of second service side
The sum of be zero；Using the initial evaluation factor and evaluation points adjusted value of first service side, calculate the evaluation of first service side because
Son；Meanwhile using the initial evaluation factor and evaluation points adjusted value of second service side, calculate the evaluation of second service side because
Son.
In some other embodiment, for using first service side ability point, the ability of second service side point and
The evaluation points of first service side calculate the second computing module 30 of the ability point of first service Fang Xin, are specifically used for：
Using the ability point of first service side and the ability point of second service side, first service is calculated with third preset algorithm
The ability of side divides desired value；Divide desired value according to the ability of first service side point, evaluation points and ability, calculates first service side
New ability point；
For ability point, the ability of second service side point and the evaluation of second service side using first service side because
Son calculates the second computing module 30 of the ability point of second service Fang Xin, is specifically used for：
Using the ability point of first service side and the ability point of second service side, second service is calculated with the 4th preset algorithm
The ability of side divides desired value；Divide desired value according to the ability of second service side point, evaluation points and ability, calculates second service side
New ability point.
Service quality evaluation device provided in an embodiment of the present invention, can calculate first service side under same type service item
With the evaluation points of second service side, since buyer can embody the evaluation of service side the service quality of service side,
Therefore evaluation points can embody the service quality gap between service side, and then update first service side based on evaluation points
With the ability point of second service side, so that it may to achieve the purpose that utilize service quality evaluation service effectiveness.The present invention is unified as a result,
Service quality evaluation standard, ensure that the accuracy and fairness of the service evaluation to there is individualized feature.
QoS evaluating method and service quality evaluation device based on the embodiment of the present invention, can be specific
Applied to private tutor's platform, the embodiment of the present invention is further described by following application example：
Example 1
At certain moment, it is 600 yuan that the ability of high two teacher of physics A, which is divided into 1613, service fee, the energy of high two chemical teacher B
It is 400 yuan that power, which is divided into 1573, expense,.Student or parent went up two teachers after class, felt no significant difference, student's benefited intensity
It is identical, give the identical scoring of two teachers on evaluation interface.Therefore, the evaluation points C of two teachersAp=0.5 and CBp
=0.5.
Assuming that the degree of correlation of high two physics and high two chemistry is：α(high two physics, high two chemistry)=80, first default impact factor is：a
=400, influencing multiple is：T=1000；
Then the second default impact factor K is：
High two teacher of physics A at school before ability point desired value be：
Ability new high two teacher of physics A is divided into：RA'=1613+32 × (0.5-0.5573)=1611.1664；
And high two chemical teacher B at school before ability point desired value be：
Ability new high two chemical teacher B is divided into：RB'=1573+32 × (0.5-0.4427)=1574.8336.
As can be seen that when high two teacher of physics A and capabilities points of high two chemistry teacher B of ability point compares, even if
Identical evaluation is obtained, can also be deducted points；And high two chemistry teacher B because and high two teacher of physics A obtained identical approval,
Ability point can also increase.
Example 2
At certain moment, it is 600 yuan that the ability of high two teacher of physics A, which is divided into 1613, service fee, the energy of high two teacher of physics C
Power is divided into 1788, and service fee is 800 yuan.Student or parent went up two teachers after class, thought that the class of A teacher of physics is said non-
Often agree with student's needs, although and the course of D teacher of physics is very active, difficulty is inadequate, cannot give student and fully help.?
After evaluation interface provides evaluation, the evaluation points by two teachers that convert are respectively CAp=0.68 and CCp=0.32 (still protects
Hold CAp+CCp=1).
Assuming that the degree of correlation of high two physics itself is α(high two physics, high two physics)=100, first default impact factor is：A=400,
Influencing multiple is：T=1000；；
Then the second default impact factor K is：
High two teacher of physics A at school before ability point desired value be：
Ability new high two teacher of physics A is divided into：RA'=1613+60 × (0.68-0.2675)=1637.75；
And high two teacher of physics C at school before ability point desired value be:
Ability new high two teacher of physics C is divided into：RC'=1788+60 × (0.32-0.7325)=1763.25.
As can be seen that high two teacher of physics A is preferably commented instead when compared with the teacher higher than oneself ability point
Valence, but due to identical subject, service fee is relatively low, triple factors, and ability point rises sharply 24.75 points.And high two teacher of physics C exists
When compared with the teacher point lower than oneself ability, obtain worse evaluation instead, and due to identical subject, take class hour it is relatively high,
Triple factors, ability point fall sharply 24.75 points.
Example 3
At certain moment, it is 600 yuan that the ability of high two teacher of physics A, which is divided into 1613, service fee, the energy of high two English teachers D
Power point 1736,500 yuan of service fee.Student or parent went up two teachers after class, felt all well and good, but the class of English teacher
Hall atmosphere is more preferable, so the more slightly higher evaluation of English teacher has been given at evaluation interface, by the evaluation points for two teachers that convert
Respectively CAp=0.43 and CDp=0.57 (still keeps CAp+CDp=1).
Assuming that the degree of correlation of high two physics and high two chemistry is：α(high two physics, high two English)=50, first default impact factor is：a
=400, influencing multiple is：T=1000；
Then the second default impact factor K is：
High two teacher of physics A at school before ability point desired value be：
Ability new high two teacher of physics A is divided into：RA'=1613+25 × (0.43-0.3300)=1615.5；
And high two English teachers D at school before ability point desired value be：
Ability new high two English teachers D is divided into：RD'=1736+25 × (0.57-0.6700)=1733.5.
As can be seen that when high two teacher of physics A is compared with the high two English teacher D higher than oneself ability point, although evaluation
Do not have other side's height, but higher than itself it is contemplated that the ability point because of high two teacher of physics A increases.Similarly, high two English teachers D
When compared with the high two teacher of physics A lower than oneself ability point, although having obtained better evaluation, which fails to embody
Go out the due gap of original score, so ability point is by deduction.
A kind of QoS evaluating method provided by the present invention and device are described in detail above, answered herein
With specific case, principle and implementation of the present invention are described, and the explanation of above example is only intended to help to manage
Solve the method and its core concept of the present invention；Meanwhile for those of ordinary skill in the art, according to the thought of the present invention,
There will be changes in specific implementation mode and application range, in conclusion the content of the present specification should not be construed as to this hair
Bright limitation.
It should be noted that each embodiment in this specification is described in a progressive manner, each embodiment weight
Point explanation is all difference from other examples, and the same or similar parts between the embodiments can be referred to each other.
For the device disclosed in the embodiment, since it is corresponded to the methods disclosed in the examples, so fairly simple, the phase of description
Place is closed referring to method part illustration.
It should also be noted that, herein, relational terms such as first and second and the like are used merely to one
Entity or operation are distinguished with another entity or operation, without necessarily requiring or implying between these entities or operation
There are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant are intended to contain
Lid non-exclusive inclusion, so that the element that the process, method, article or equipment including a series of elements is intrinsic,
Further include either the element intrinsic for these process, method, article or equipments.In the absence of more restrictions,
The element limited by sentence "including a ...", it is not excluded that in the process, method, article or equipment for including the element
In there is also other identical elements.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention
It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one
The widest range caused.
Claims (10)
1. a kind of QoS evaluating method, which is characterized in that including：
The evaluation points of first service side and second service side under same type service item are calculated separately, the evaluation points are used for
Characterize the evaluation comparison result between service side；
The ability for characterizing service effectiveness point of the first service side and the second service side is obtained respectively；
Utilize the ability point of the first service side, the ability of the second service side point and the evaluation of the first service side
The factor calculates the ability point of the first service Fang Xin；Meanwhile utilizing the ability of the first service side point, second clothes
The evaluation points of the ability of business side point and the second service side calculate the ability point of the second service Fang Xin.
2. according to the method described in claim 1, it is characterized in that, described calculate separately the first clothes under same type service item
The evaluation points of business side and second service side, including：
If getting the scoring of the first service side and the second service side, the history of the same type service item is transferred
Scoring；
Calculate the average value and standard deviation of the history scoring；
According to the scoring of the first service side, the average value and the standard deviation, the standard of the first service side is calculated
Point；Meanwhile according to the scoring of the second service side, the average value and the standard deviation, calculating the second service side
Standard scores；
Using the standard scores of the first service side, the standard scores of the second service side, described in the calculating of the first preset algorithm
The evaluation points of first service side, then calculate with the second preset algorithm the evaluation points of the second service side.
3. according to the method described in claim 1, it is characterized in that, described calculate separately the first clothes under same type service item
The evaluation points of business side and second service side, including：
The initial evaluation factor of the first service side and the second service side is determined respectively；
The evaluation points adjusted value of the first service side and the second service side is obtained respectively, and the first service side is commented
Valence factor adjustment values and the sum of the evaluation points adjusted value of the second service side are zero；
Using the initial evaluation factor and evaluation points adjusted value of the first service side, the evaluation of the first service side is calculated
The factor；Meanwhile using the initial evaluation factor and evaluation points adjusted value of the second service side, calculating the second service side
Evaluation points.
4. according to the method described in claim 1, it is characterized in that, the ability using the first service side divides, is described
The evaluation points of the ability of second service side point and the first service side calculate the ability point of the first service Fang Xin,
Including：
Using the ability point of the first service side and the ability point of the second service side, described in the calculating of third preset algorithm
The ability of first service side divides desired value；
Divide desired value according to the ability of the first service side point, evaluation points and ability, calculates the first service Fang Xin's
Ability point；
The ability using the first service side point, the ability of the second service side point and the second service side
Evaluation points calculate the ability point of the second service Fang Xin, including：
Using the ability point of the first service side and the ability point of the second service side, described in the calculating of the 4th preset algorithm
The ability of second service side divides desired value；
Divide desired value according to the ability of the second service side point, evaluation points and ability, calculates the second service Fang Xin's
Ability point.
5. according to the method described in claim 1, it is characterized in that, the evaluation points be it is multiple in the case of, the side
Method further includes：
According to multiple evaluation points of the first service side, the overall merit factor of the first service side is calculated；Meanwhile root
According to multiple evaluation points of the second service side, the overall merit factor of the second service side is calculated；
Correspondingly, the ability using the first service side point, the ability of the second service side point and described first
The evaluation points of service side calculate the ability point of the first service Fang Xin, including：
Utilize the ability point of the first service side, the ability of the second service side point and the synthesis of the first service side
Evaluation points calculate the ability point of the first service Fang Xin；
Correspondingly, the ability using the first service side point, the ability of the second service side point and described second
The evaluation points of service side calculate the ability point of the second service Fang Xin, including：
Utilize the ability point of the first service side, the ability of the second service side point and the synthesis of the second service side
Evaluation points calculate the ability point of the second service Fang Xin.
6. according to the method described in claim 1, it is characterized in that, the method further includes：
Whole energy of second service side described in whole abilities of first service side described in graphical representation point and graphical representation
Power point.
7. a kind of service quality evaluation device, which is characterized in that including：
First computing module, for calculate separately the evaluation of first service side and second service side under same type service item because
Son, the evaluation points are used to characterize the evaluation comparison result between service side；
Acquisition module, the energy for characterizing service effectiveness for obtaining the first service side and the second service side respectively
Power point；
Second computing module, for ability point, the ability of the second service side point and the institute using the first service side
The evaluation points for stating first service side calculate the ability point of the first service Fang Xin；Meanwhile utilizing the first service side
The evaluation points of ability point, the ability of the second service side point and the second service side, calculate the second service side
New ability point.
8. device according to claim 7, which is characterized in that first computing module is specifically used for：
If getting the scoring of the first service side and the second service side, the history of the same type service item is transferred
Scoring；Calculate the average value and standard deviation of the history scoring；According to the scoring of the first service side, the average value and institute
Standard deviation is stated, the standard scores of the first service side are calculated；Meanwhile according to the scoring of the second service side, the average value
With the standard deviation, the standard scores of the second service side are calculated；Utilize the standard scores of the first service side, second clothes
The standard scores of business side are calculated the evaluation points of the first service side with the first preset algorithm, then are calculated with the second preset algorithm
The evaluation points of the second service side.
9. device according to claim 7, which is characterized in that first computing module is specifically used for：
The initial evaluation factor of the first service side and the second service side is determined respectively；The first service is obtained respectively
The evaluation points adjusted value of the second service side, the evaluation points adjusted value of the first service side take with described second
The sum of evaluation points adjusted value of business side is zero；It is adjusted using the initial evaluation factor and evaluation points of the first service side
Value, calculates the evaluation points of the first service side；Meanwhile using the initial evaluation factor of the second service side and evaluation because
Sub- adjusted value calculates the evaluation points of the second service side.
10. device according to claim 7, which is characterized in that divide for the ability using the first service side, is described
The evaluation points of the ability of second service side point and the first service side calculate the ability point of the first service Fang Xin
Second computing module, is specifically used for：
Using the ability point of the first service side and the ability point of the second service side, described in the calculating of third preset algorithm
The ability of first service side divides desired value；Divide desired value according to the ability of the first service side point, evaluation points and ability, counts
Calculate the ability point of the first service Fang Xin；
For the ability point of the utilization first service side, the ability of the second service side point and the second service side
Evaluation points calculate second computing module of the ability point of the second service Fang Xin, are specifically used for：
Using the ability point of the first service side and the ability point of the second service side, described in the calculating of the 4th preset algorithm
The ability of second service side divides desired value；Divide desired value according to the ability of the second service side point, evaluation points and ability, counts
Calculate the ability point of the second service Fang Xin.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685357A (en) * | 2018-12-19 | 2019-04-26 | 拉扎斯网络科技（上海）有限公司 | The evaluation method and device of Order splitting act of revision, server and storage medium |
| CN111291966A (en) * | 2020-01-13 | 2020-06-16 | 台州学院 | Teacher teaching quality evaluation system and method thereof |
| CN117611006A (en) * | 2023-11-28 | 2024-02-27 | 安徽省农业科学院农业工程研究所 | Leisure agriculture and agricultural experience service function evaluation method and system |
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2018
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109685357A (en) * | 2018-12-19 | 2019-04-26 | 拉扎斯网络科技（上海）有限公司 | The evaluation method and device of Order splitting act of revision, server and storage medium |
| CN111291966A (en) * | 2020-01-13 | 2020-06-16 | 台州学院 | Teacher teaching quality evaluation system and method thereof |
| CN117611006A (en) * | 2023-11-28 | 2024-02-27 | 安徽省农业科学院农业工程研究所 | Leisure agriculture and agricultural experience service function evaluation method and system |
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