CN108718273A - Session method and device, storage medium, electronic equipment based on instant messaging - Google Patents
Session method and device, storage medium, electronic equipment based on instant messaging Download PDFInfo
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- CN108718273A CN108718273A CN201810451290.XA CN201810451290A CN108718273A CN 108718273 A CN108718273 A CN 108718273A CN 201810451290 A CN201810451290 A CN 201810451290A CN 108718273 A CN108718273 A CN 108718273A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
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Abstract
The disclosure is directed to a kind of session method and device based on instant messaging, belongs to technical field of information processing, this method includes：At the session interface with user, receives appointed product in the session interface and identify the first triggering command being triggered；Call the data packet of the first triggering command binding；Wherein, the data packet includes that the appointed product identifies corresponding product introduction sentence；Carry out the display of product introduction sentence in the data packet；Specified in receiving the product introduction sentence introduce the second triggering command that sentence is triggered when, conversation message is generated according to the specified sentence of introducing；The conversation message is sent to the corresponding terminal of the user by server.The method reduce the rate of complaints of user, while improving into single rate.
Description
Technical field
This disclosure relates to technical field of information processing, in particular to a kind of session method, base based on instant messaging
In the conversational device of instant messaging, computer readable storage medium and electronic equipment.
Background technology
In the case where Internet communication services are more and more universal, user inquires that the demand of problem is in gradually on the internet
The trend now increasingly risen, answer personnel need specialized, accurate, foreword to reply the problem of puing question to user.Into one
Step, after the completion of undertaking, if user online if need at the first time to be sent on the terminal device of user answer.
During above-mentioned interrogation reply system can also be applied to insurance products consulting.For example, when user is online to safety plug
When the personnel of selling seek advice from certain insurance products, sales force needs to reply to user online.In existing question and answer technology, insurance
When the sales force of product introduces insurance products to client, or when answer client's consulting, since different sales forces are to insurance
The understanding of product is different, thus may be directed to insurance products of the same race, and client can obtain different when seeking advice from different sales forces
It replies.Therefore the accuracy rate of the session between sales force and user can be reduced, and then increases the rate of complaints of user, and is reduced
The probability of transaction of declaration form.
Accordingly, it is desirable to provide a kind of new session method based on instant messaging.
It should be noted that information is only used for reinforcing the reason to the background of the disclosure disclosed in above-mentioned background technology part
Solution, therefore may include the information not constituted to the prior art known to persons of ordinary skill in the art.
Invention content
The disclosure be designed to provide a kind of conversational method based on instant messaging, the conversational device based on instant messaging,
Computer readable storage medium and electronic equipment, and then overcome the limitation due to the relevant technologies at least to a certain extent and lack
The relatively low problem of the accuracy rate of session caused by falling into.
According to one aspect of the disclosure, a kind of session method based on instant messaging is provided, including：
At the session interface with user, receives the first triggering that appointed product mark in the session interface is triggered and refer to
It enables；
Call the data packet of the first triggering command binding；Wherein, the data packet includes the appointed product mark
Know corresponding product introduction sentence；
Carry out the display of product introduction sentence in the data packet；
In receiving the product introduction sentence specify introduce the second triggering command that sentence is triggered when, according to described
Specified sentence of introducing generates conversation message；
The conversation message is sent to the corresponding terminal of the user by server.
In a kind of exemplary embodiment of the disclosure, the conversation message is being sent to the user by server
After corresponding terminal, the session method based on instant messaging further includes：
Configuration session analysis model；
Using the conversation analysis model to it is described it is specified introduce sentence and carry out analysis prediction, to obtain and specified Jie
Associated other of the sentence that continues introduce sentence；
Described other are introduced into sentence and are sent to the corresponding terminal of the user, so that the user selects.
In a kind of exemplary embodiment of the disclosure, the data packet of first triggering command binding is called to include：
The data packet of the first triggering command binding is called from local data base；And/or
The data packet of the first triggering command binding is called from server.
In a kind of exemplary embodiment of the disclosure, the product introduction sentence is in the form of question-response
It is existing.
In a kind of exemplary embodiment of the disclosure, is specified in receiving the product introduction sentence and introduce sentence quilt
Before when the second triggering command of triggering, the session method based on instant messaging further includes：
It is spaced preset time, updates the data packet.
In a kind of exemplary embodiment of the disclosure, it is spaced preset time, updating the data packet includes：
It is spaced the preset time, according to the interrogation frequency of the product introduction sentence to the suitable of the product introduction sentence
Sequence is rearranged；
According to the update data packet that puts in order of the product introduction sentence.
In a kind of exemplary embodiment of the disclosure, the conversation message is being sent to the user by server
After corresponding terminal, the session method based on instant messaging further includes：
The conversation message is shown in the form of question-response.
In a kind of exemplary embodiment of the disclosure, the product introduction sentence includes Claims Resolution mode, Claims Resolution condition, reason
Pay at least one of the amount of money and Claims Resolution period.
According to one aspect of the disclosure, a kind of conversational device based on instant messaging is provided, including：
Receiving module is triggered at the session interface with user, receiving appointed product mark in the session interface
First triggering command；
Calling module, the data packet for calling the first triggering command binding；Wherein, the data packet includes institute
It states appointed product and identifies corresponding product introduction sentence；
Display module, the display for carrying out product introduction sentence in the data packet；
Message generating module, for specifying introduce that sentence is triggered second to touch in receiving the product introduction sentence
When sending instructions, conversation message is generated according to the specified sentence of introducing；
Sending module, for the conversation message to be sent to the corresponding terminal of the user by server.
According to one aspect of the disclosure, a kind of computer readable storage medium is provided, computer program is stored thereon with,
The computer program realizes the session method based on instant messaging described in above-mentioned any one when being executed by processor.
According to one aspect of the disclosure, a kind of electronic equipment is provided, including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to execute the base described in above-mentioned any one via the executable instruction is executed
In the session method of instant messaging.
A kind of session method based on instant messaging of the disclosure is triggered by receiving appointed product mark in session interface
First triggering command and call first triggering command bind data packet；Then product introduction sentence in data packet is carried out again
It shows and conversation message is generated according to specified sentence of introducing；Conversation message is finally sent to user's corresponding end by server
End；On the one hand, conversation message is generated according to specified sentence of introducing, solved in the prior art since different sales forces are to insurance
The understanding of product is different, thus may be directed to insurance products of the same race, and user can obtain different when seeking advice from different sales forces
The relatively low problem of the accuracy rate of session based on instant messaging caused by answer, improves the accurate of the session based on instant messaging
Rate；On the other hand, by receiving product introduction sentence specify introduce the second triggering command that sentence is triggered when, according to
The specified sentence of introducing generates conversation message, reduces sales force and needs to think deeply the problem of user and edit reply
Time, improve the formation efficiency of conversation message, reduce the stand-by period of user.
It should be understood that above general description and following detailed description is only exemplary and explanatory, not
The disclosure can be limited.
Description of the drawings
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the disclosure
Example, and together with specification for explaining the principles of this disclosure.It should be evident that the accompanying drawings in the following description is only the disclosure
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 schematically shows a kind of flow chart of the session method based on instant messaging.
Fig. 2 schematically shows a kind of Application Scenarios-Example figure of the session method based on instant messaging.
Fig. 3 schematically shows a kind of exemplary plot of product introduction sentence.
Fig. 4 schematically shows a kind of method flow diagram of interval preset time updated data package.
Fig. 5 schematically shows a kind of block diagram of the conversational device based on instant messaging.
Fig. 6 schematically shows a kind of electronic equipment example frame for realizing the above-mentioned session method based on instant messaging
Figure.
Fig. 7 schematically shows a kind of computer-readable storage medium for realizing the above-mentioned session method based on instant messaging
Matter.
Specific implementation mode
Example embodiment is described more fully with reference to the drawings.However, example embodiment can be with a variety of shapes
Formula is implemented, and is not understood as limited to example set forth herein；On the contrary, thesing embodiments are provided so that the disclosure will more
Fully and completely, and by the design of example embodiment comprehensively it is communicated to those skilled in the art.Described feature, knot
Structure or characteristic can be in any suitable manner incorporated in one or more embodiments.In the following description, it provides perhaps
More details fully understand embodiment of the present disclosure to provide.It will be appreciated, however, by one skilled in the art that can
It is omitted with technical solution of the disclosure one or more in the specific detail, or others side may be used
Method, constituent element, device, step etc..In other cases, be not shown in detail or describe known solution to avoid a presumptuous guest usurps the role of the host and
So that all aspects of this disclosure thicken.
In addition, attached drawing is only the schematic illustrations of the disclosure, it is not necessarily drawn to scale.Identical attached drawing mark in figure
Note indicates same or similar part, thus will omit repetition thereof.Some block diagrams shown in attached drawing are work(
Energy entity, not necessarily must be corresponding with physically or logically independent entity.Software form may be used to realize these work(
Energy entity, or these functional entitys are realized in one or more hardware modules or integrated circuit, or at heterogeneous networks and/or place
These functional entitys are realized in reason device device and/or microcontroller device.
A kind of session method based on instant messaging is provided firstly in this example embodiment, this method can be run on
Device end (point-of-sale terminal), also can run on server, server cluster or Cloud Server etc., certainly, people in the art
Member can also not do this particular determination in the method for other platforms operation present invention, the present exemplary embodiment according to demand.
It may comprise steps of refering to what is shown in Fig. 1, being somebody's turn to do the session method based on instant messaging：
Step S110. at the session interface with user, receive that the mark of appointed product in the session interface is triggered the
One triggering command.
Step S120. calls the data packet of the first triggering command binding；Wherein, the data packet includes the finger
Determine the corresponding product introduction sentence of product identification.
Step S130. carries out the display of product introduction sentence in the data packet.
Step S140. is specified in receiving the product introduction sentence and is introduced the second triggering command that sentence is triggered
When, conversation message is generated according to the specified sentence of introducing.
The conversation message is sent to the corresponding terminal of the user by step S150. by server.
In the above-mentioned session method based on instant messaging, on the one hand, generate conversation message according to specified sentence of introducing, solve
In the prior art since different sales forces are different to the understanding of insurance products, thus insurance products of the same race may be directed to, used
When seeking advice from different sales forces, the accuracy rate of the session based on instant messaging is lower caused by obtaining different answers at family
Problem improves the accuracy rate of the session based on instant messaging；On the other hand, by being specified in receiving product introduction sentence
When introducing the second triggering command that sentence is triggered, conversation message is generated according to the specified sentence of introducing, reduces sale people
Member needs to think deeply the problem of user and edit the time of reply, improves the formation efficiency of conversation message, reduces use
The stand-by period at family.
In the following, by conjunction with attached drawing to each step in the above-mentioned session method based on instant messaging in this example embodiment
Carry out detailed explanation and explanation.
In step s 110, it at the session interface with user, receives appointed product mark in the session interface and is triggered
First triggering command.
In this example embodiment, refering to what is shown in Fig. 2, point-of-sale terminal 201 receives sale at the session interface with user
The inquiry including appointed product identification information and inquiry problem that personnel send in the session interface according to user terminal 202
The first triggering command requested to generate；Wherein, which can be name of product, or product is compiled
Number, there is no special restriction on this for this example.For example：
For example, when user needs to inquire the problem of settling a claim about car insurance, user terminal 202 can be first passed through to pin
It sells the title (such as can be that XX automobiles are quickly settled a claim) for the problem of transmission of terminal 201 includes automobile Claims Resolution insurance and asks
(the most short cycle that XX automobiles are quickly settled a claim is how many to topic？) inquiry request；Then, sales force can be according to the inquiry request
The name of product for including triggers the name of product to form first triggering command.
In the step s 120, the data packet of the first triggering command binding is called；Wherein, the data packet includes institute
It states appointed product and identifies corresponding product introduction sentence.
In this example embodiment, first triggering command can be called to tie up from the local data base of point-of-sale terminal 201
Fixed data packet, the data packet that first triggering command can also be called to bind from server 203；It wherein, can be in data packet
Including multiple product introduction sentences corresponding with appointed product mark；Further, which may include Claims Resolution
Mode, Claims Resolution condition, amount for which loss settled and Claims Resolution period etc., sentence can also be introduced including other, such as can be basis
Claims Resolution mode, Claims Resolution condition, amount for which loss settled and Claims Resolution the period derived other introduce sentence etc., this example pair
This does not do specifically limited.Specifically：
It can be according to the name of product and product identification that above-mentioned first triggering command includes from the sheet of point-of-sale terminal 201
Data packet (introducing data packet) corresponding with the name of product and product identification is obtained in ground database；It can also be according to first
The name of product and product identification that triggering command includes obtain and the name of product and product identification from server 203
Corresponding data packet (introducing data packet).It should be added that, the data volume of data packet can be less than present count herein
It is stored according to the data packet of amount (such as can be 10M, 30M, can also be 40M etc., there is no special restriction on this for this example)
In the local data base of point-of-sale terminal 201, the data packet that will be greater than preset data amount is stored in server 203；It can also incite somebody to action
(such as can be 1 day, 3 days, can also be week etc., there is no special restriction on this for this example) user consults in preset time
The data packet ask is stored in the local data base of point-of-sale terminal 201, will not have the data that user seeks advice from more than preset time
Packet is stored in server 203, and there is no special restriction on this for this example.By using which, it is possible to reduce point-of-sale terminal 201
Storage burden, accelerate the calling speed of data packet, and then the reply speed to user can be promoted, promoted user experience.
Further, the said goods are introduced sentence and can be presented in the form of question-response.Refering to what is shown in Fig. 3, should
Product introduction sentence can be as follows.
Q：The most short cycle that XX automobiles are quickly settled a claim is how many？
A：3 working days.
Q：The amount of money that XX automobiles are quickly settled a claim is at least how many？
A：5000 RMB.
Q：Where the chain hospital that XX automobiles are quickly settled a claim is？
A：XX hospitals or XX hospitals etc..
……
Herein it should be further noted that the answer of the same problem proposed to user for all sales forces of specification
It is identical, it is therefore desirable to be presented using the form of above-mentioned question-response.By using which, solves the prior art
In due to different sales forces it is different to the understandings of insurance products, thus may be directed to insurance products of the same race, user consulting not
When with sales force, the rate of complaints caused by obtaining different answers is more and at the relatively low problem of single rate, reduces user's
The rate of complaints, while improving into single rate.
In step s 130, the display of product introduction sentence in the data packet is carried out.
It, can be by product in above-mentioned data packet for the ease of the formation of the second triggering command in this example embodiment
Sentence is introduced to show to the display interface of point-of-sale terminal.Wherein, the mode of display can be as follows：
Q：The most short cycle that XX automobiles are quickly settled a claim is how many？
A：3 working days.
Q：The amount of money that XX automobiles are quickly settled a claim is at least how many？
A：5000 RMB.
Q：Where the chain hospital that XX automobiles are quickly settled a claim is？
A：XX hospitals or XX hospitals etc..
……
In step S140, is specified in receiving the product introduction sentence and introduce the second triggering that sentence is triggered and refer to
When enabling, conversation message is generated according to the specified sentence of introducing.
In this example embodiment, first, sales force chooses and above-mentioned inquiry problem pair from product introduction sentence
The appointed product answered introduces sentence, and then introducing sentence further according to the appointed product generates the second triggering command；Work as point-of-sale terminal
Receive this it is specified introduce the second triggering command that sentence is triggered when, generate session further according to second triggering command and disappear
Breath.For example, when the problem of inquiry is that " the most short cycle that XX automobiles are quickly settled a claim is how many？" when, it chooses and the inquiry problem pair
The appointed product answered introduces sentence：
Q：The most short cycle that XX automobiles are quickly settled a claim is how many？
A：3 working days.
Then, conversation message is regenerated；Wherein, which can be presented in the form of question-response.Into one
Step, which for example can be：
The most short cycle that XX automobiles are quickly settled a claim is how many？
3 working days.
In step S150, the conversation message is sent to the corresponding terminal of the user by server.
In this example embodiment, after above-mentioned conversation message, point-of-sale terminal 201 can send the conversation message
To server 203；It is sent to the user terminal 202 after server 203 receives the conversation message, then by the conversation message；When
After user terminal 202 receives the conversation message, which is shown and user is reminded to check.
It further, can also be by the session after conversation message is sent to the user terminal 202 by point-of-sale terminal 201
Message is shown, may include specifically：The conversation message is shown in the form of question-response.Specifically：
The conversation message is shown in the form of question-response to the terminal interface of point-of-sale terminal 201；Further, also
The mapping mode of inquiry problem can be added to store to point-of-sale terminal 201 with name of product or product identification the conversation message
In local data base or server 203, in order to be updated to data packet.
Further, for the ease of the further enquirement of user, being somebody's turn to do the session method based on instant messaging can also wrap
It includes：Configuration session analysis model；Using the conversation analysis model to it is described it is specified introduce sentence and carry out analysis prediction, to obtain
It specified introduce associated other of sentence with described and introduces sentence；Described other are introduced into sentence and are sent to the user corresponding end
End, so that the user selects.Specifically：
First, a session analysis model is configured；Wherein, which can pass through engineering using historical data
Habit is built；Further, after the completion of the conversation analysis model construction, using the conversation analysis model to above-mentioned specified Jie
The sentence that continues carries out analysis prediction, and obtains specified introducing associated other of sentence with this and introducing sentence；Such as：
It specified introduce sentence when above-mentioned and is：
Q:What xx vehicles Claims Resolution mode is？
A:…..。
Then analysis prediction obtains and this specified is situated between can be carried out to the specified sentence of introducing using above-mentioned conversation analysis model
Associated following other of the sentence that continues introduce sentence：
Specifically, can be shown by way of pop-up：Whether you also wonder：1, the amount of money of xx vehicles Claims Resolution is more
It is few？2, what etc. be the Claims Resolution range of XX vehicles be.
Further, it can also ask the user whether to terminate to put question to, to answering whether result is satisfied with, it, can be with if satisfied
Improve the satisfaction score value of corresponding question answering, and according to the satisfaction model is optimized etc..
Further, in order to can in order to sales force the shortest time find with inquiry problem, can also be right
Putting in order for product introduction sentence is updated in data packet, may include specifically：It is spaced preset time, updates the number
According to packet.Refering to what is shown in Fig. 4, interval preset time updated data package may include step S410 and step S420.Wherein：
In step S410, it is spaced the preset time, according to the interrogation frequency of the product introduction sentence to the production
The sequence that product introduce sentence is rearranged.
In the step s 420, according to the update data packet that puts in order of the product introduction sentence.
In the following, step S410 and step S420 are explained and are illustrated.First, being spaced preset time (such as can
To be 1 day or 3 days etc., there is no special restriction on this for this example), according to the interrogation frequency product introduction of product introduction sentence
The sequence of sentence is rearranged；For example, being spaced above-mentioned preset time (3 days) according to the product counted in above-mentioned conversation message
Introducing the frequency of use of sentence, either number or nearest query time carry out more the sequence of product introduction sentence in data packet
Newly；For example, can learn " amount of money that XX automobiles are quickly settled a claim is at least how many according to statistical result？" inquiry number it is most,
The product introduction sentence can be then placed into the first place of the product introduction sentence of data packet.Secondly, when product introduction sentence
It puts in order after the completion of rearranging, further according to the arrangement data updated data package of the new product introduction sentence.
Further, pair this disclosure relates to the session method based on instant messaging be further explained and say
It is bright.Wherein, the session method based on instant messaging is somebody's turn to do may comprise steps of：
(1) in the dialog interface with user terminal, the instruction that sales force's triggering selection specifies insurance products is received：Sale
The insurance products that personnel seek advice from according to client, such as may include insurance products title and number etc., talk with boundary from sale
Face selects the insurance products of client's consulting.Point-of-sale terminal receives the instruction that insurance products are specified in sales force's selection as a result,.Its
In, which carries title and number of the specified insurance products of client's consulting etc..
(2) that calls the specified insurance products of instruction instruction introduces data packet, and data packet is introduced with tabular form displaying
The sentence of middle carrying.
Corresponding data packet is introduced specifically, being called according to the title of specified insurance products or number.Introduce data packet
It including specifying insurance products to introduce sentence, introduces sentence and is presented in the form of question-response, and according to consulting frequency,
Team introduces sentence and is ranked up, and sentence list is introduced in formation.
Point-of-sale terminal local can be stored in by introducing data packet, can also be stored in server.Point-of-sale terminal is according to reception
The instruction arrived, the specified insurance products indicated from local or the server calls instructions introduce data packet, then sell again pair
Words interface packet content is introduced with tabular form displaying.Wherein, the production that data packet is inputted according to selling group administrator is introduced
Product relevant information generates.Selling group administrator can change product related information so that change generate introduce data packet.
(3) it receives from the triggering command for introducing the specified sentence of selection in data packet：Introducing in data packet has specified insurance
The many of product introduce sentence, such as Claims Resolution mode, Claims Resolution condition and amount for which loss settled etc..Sales force can be according to client
The problem of consulting, clicks selection and suitably introduces sentence from introducing in sentence list for the specified insurance of displaying.It sells as a result,
Terminal receives the triggering command that sales force's triggering selection specifies session.Wherein, which can carry sales force
The identification information of selected specified sentence.
(4) respond triggering command, selected specified sentence is sent to above-mentioned user terminal, and the dialog interface into
The display of the specified sentence of row：Point-of-sale terminal responds the triggering command that receives, by the specified sentence of triggering command instruction to consulting
The user terminal of insurance products is sent.
In a kind of exemplary embodiment, point-of-sale terminal is believed according to the mark of specified sentence entrained in triggering command
Breath, server is sent to by the identification information, and obtaining itself the corresponding of storage according to the identification information by server introduces language
Sentence, and this is introduced into sentence and is forwarded to user terminal and point-of-sale terminal, it is formulating user terminal and is carrying out Jie with point-of-sale terminal
Continue the display of sentence.In another exemplary embodiment, specified sentence of the point-of-sale terminal entrained by the triggering command
Identification information obtains itself the corresponding of storage and introduces sentence, carries out the display for introducing sentence, and this is introduced sentence and is sent
To server, this is forwarded to introduce sentence from server to user terminal.
Through the above technical solutions, the relevant information of specified insurance products, regular way sales people can be prompted to sales force
The introduction of member is used for, and is reduced the misleading to client, is reduced the workload of sales force.
The disclosure additionally provides a kind of conversational device based on instant messaging.Refering to what is shown in Fig. 5, should be based on instant messaging
Conversational device may include receiving module 510, calling module 520, display module 530, message generating module 540 and send mould
Block 550.Wherein：
Receiving module 510 can be used for, at the session interface with user, receiving appointed product in the session interface and identifying
The first triggering command being triggered.
Calling module 520 can be used for calling the data packet of the first triggering command binding；Wherein, in the data packet
Corresponding product introduction sentence is identified including the appointed product.
Display module 530 can be used for carrying out the display of product introduction sentence in the data packet.
Message generating module 540, which can be used for specifying in receiving the product introduction sentence, introduces what sentence was triggered
When the second triggering command, conversation message is generated according to the specified sentence of introducing.
Sending module 550 can be used for the conversation message being sent to the corresponding terminal of the user by server.
The detail of each module is based on instant messaging corresponding in the above-mentioned conversational device based on instant messaging
Session method in be described in detail, therefore details are not described herein again.
It should be noted that although being referred to several modules or list for acting the equipment executed in above-detailed
Member, but this division is not enforceable.In fact, according to embodiment of the present disclosure, it is above-described two or more
The feature and function of module either unit can embody in a module or unit.Conversely, an above-described mould
Either the feature and function of unit can be further divided into and embodied by multiple modules or unit block.
In addition, although describing each step of method in the disclosure with particular order in the accompanying drawings, this does not really want
These steps must be executed according to the particular order by asking or implying, or the step having to carry out shown in whole could be realized
Desired result.Additional or alternative, it is convenient to omit multiple steps are merged into a step and executed by certain steps, and/
Or a step is decomposed into execution of multiple steps etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the disclosure
The technical solution of embodiment can be expressed in the form of software products, the software product can be stored in one it is non-volatile
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server, mobile terminal or network equipment etc.) is executed according to disclosure embodiment
Method.
In an exemplary embodiment of the disclosure, a kind of electronic equipment that can realize the above method is additionally provided.
Person of ordinary skill in the field it is understood that various aspects of the invention can be implemented as system, method or
Program product.Therefore, various aspects of the invention can be embodied in the following forms, i.e.,：It is complete hardware embodiment, complete
The embodiment combined in terms of full Software Implementation (including firmware, microcode etc.) or hardware and software, can unite here
Referred to as circuit, " module " or " system ".
The electronic equipment 600 of this embodiment according to the present invention is described referring to Fig. 6.The electronics that Fig. 6 is shown
Equipment 600 is only an example, should not bring any restrictions to the function and use scope of the embodiment of the present invention.
As shown in fig. 6, electronic equipment 600 is showed in the form of universal computing device.The component of electronic equipment 600 can wrap
It includes but is not limited to：Above-mentioned at least one processing unit 610, above-mentioned at least one storage unit 620, connection different system component
The bus 630 of (including storage unit 620 and processing unit 610).
Wherein, the storage unit has program stored therein code, and said program code can be held by the processing unit 610
Row so that the processing unit 610 executes various according to the present invention described in above-mentioned " illustrative methods " part of this specification
The step of illustrative embodiments.For example, the processing unit 610 can execute step S110 as shown in fig. 1：With with
The session interface at family receives appointed product in the session interface and identifies the first triggering command being triggered；S120：Described in calling
The data packet of first triggering command binding；Wherein, the data packet includes that the appointed product identifies corresponding product introduction
Sentence；Step S130：Carry out the display of product introduction sentence in the data packet；Step S140：It is situated between receiving the product
It continues and specifies in sentence when introducing the second triggering command that sentence is triggered, conversation message is generated according to the specified sentence of introducing；
Step S150：The conversation message is sent to the corresponding terminal of the user by server.
Storage unit 620 may include the readable medium of volatile memory cell form, such as Random Access Storage Unit
(RAM) 6201 and/or cache memory unit 6202, it can further include read-only memory unit (ROM) 6203.
Storage unit 620 can also include program/utility with one group of (at least one) program module 6205
6204, such program module 6205 includes but not limited to：Operating system, one or more application program, other program moulds
Block and program data may include the realization of network environment in each or certain combination in these examples.
Bus 630 can be to indicate one or more in a few class bus structures, including storage unit bus or storage
Cell controller, peripheral bus, graphics acceleration port, processing unit use the arbitrary bus structures in a variety of bus structures
Local bus.
Electronic equipment 600 can also be with one or more external equipments 700 (such as keyboard, sensing equipment, bluetooth equipment
Deng) communication, can also be enabled a user to one or more equipment interact with the electronic equipment 600 communicate, and/or with make
Any equipment that the electronic equipment 600 can be communicated with one or more of the other computing device (such as router, modulation /demodulation
Device etc.) communication.This communication can be carried out by input/output (I/O) interface 650.Also, electronic equipment 600 can be with
By network adapter 660 and one or more network (such as LAN (LAN), wide area network (WAN) and/or public network,
Such as internet) communication.As shown, network adapter 660 is communicated by bus 630 with other modules of electronic equipment 600.
It should be understood that although not shown in the drawings, other hardware and/or software module can not used in conjunction with electronic equipment 600, including but not
It is limited to：Microcode, device driver, redundant processing unit, external disk drive array, RAID system, tape drive and
Data backup storage system etc..
Through the above description of the embodiments, those skilled in the art is it can be readily appreciated that example described herein is implemented
Mode can also be realized by software realization in such a way that software is in conjunction with necessary hardware.Therefore, according to the disclosure
The technical solution of embodiment can be expressed in the form of software products, the software product can be stored in one it is non-volatile
Property storage medium (can be CD-ROM, USB flash disk, mobile hard disk etc.) in or network on, including some instructions are so that a calculating
Equipment (can be personal computer, server, terminal installation or network equipment etc.) is executed according to disclosure embodiment
Method.
In an exemplary embodiment of the disclosure, a kind of computer readable storage medium is additionally provided, energy is stored thereon with
Enough realize the program product of this specification above method.In some possible embodiments, various aspects of the invention may be used also
In the form of being embodied as a kind of program product comprising program code, when described program product is run on the terminal device, institute
State program code for make the terminal device execute described in above-mentioned " illustrative methods " part of this specification according to this hair
The step of bright various illustrative embodiments.
Refering to what is shown in Fig. 7, describing the program product for realizing the above method according to the embodiment of the present invention
710, portable compact disc read only memory (CD-ROM) may be used and include program code, and can in terminal device,
Such as it is run on PC.However, the program product of the present invention is without being limited thereto, in this document, readable storage medium storing program for executing can be with
To be any include or the tangible medium of storage program, the program can be commanded execution system, device either device use or
It is in connection.
The arbitrary combination of one or more readable mediums may be used in described program product.Readable medium can be readable letter
Number medium or readable storage medium storing program for executing.Readable storage medium storing program for executing for example can be but be not limited to electricity, magnetic, optical, electromagnetic, infrared ray or
System, device or the device of semiconductor, or the arbitrary above combination.The more specific example of readable storage medium storing program for executing is (non exhaustive
List) include：It is electrical connection, portable disc, hard disk, random access memory (RAM) with one or more conducting wires, read-only
Memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disc read only memory
(CD-ROM), light storage device, magnetic memory device or above-mentioned any appropriate combination.
Computer-readable signal media may include in a base band or as the data-signal that a carrier wave part is propagated,
In carry readable program code.The data-signal of this propagation may be used diversified forms, including but not limited to electromagnetic signal,
Optical signal or above-mentioned any appropriate combination.Readable signal medium can also be any readable Jie other than readable storage medium storing program for executing
Matter, which can send, propagate either transmission for used by instruction execution system, device or device or and its
The program of combined use.
The program code for including on readable medium can transmit with any suitable medium, including but not limited to wirelessly, have
Line, optical cable, RF etc. or above-mentioned any appropriate combination.
It can be write with any combination of one or more programming languages for executing the program that operates of the present invention
Code, described program design language include object oriented program language-Java, C++ etc., further include conventional
Procedural programming language-such as " C " language or similar programming language.Program code can be fully in user
It executes on computing device, partly execute on a user device, being executed as an independent software package, partly in user's calculating
Upper side point is executed or is executed in remote computing device or server completely on a remote computing.It is being related to far
In the situation of journey computing device, remote computing device can pass through the network of any kind, including LAN (LAN) or wide area network
(WAN), it is connected to user calculating equipment, or, it may be connected to external computing device (such as utilize ISP
To be connected by internet).
In addition, above-mentioned attached drawing is only the schematic theory of the processing included by method according to an exemplary embodiment of the present invention
It is bright, rather than limit purpose.It can be readily appreciated that the time that above-mentioned processing shown in the drawings did not indicated or limited these processing is suitable
Sequence.In addition, being also easy to understand, these processing for example can be executed either synchronously or asynchronously in multiple modules.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to its of the disclosure
His embodiment.This application is intended to cover any variations, uses, or adaptations of the disclosure, these modifications, purposes or
Adaptive change follow the general principles of this disclosure and include the undocumented common knowledge in the art of the disclosure or
Conventional techniques.The description and examples are only to be considered as illustrative, and the true scope and spirit of the disclosure are by claim
It points out.
Claims (10)
1. a kind of session method based on instant messaging, which is characterized in that including：
At the session interface with user, receives appointed product in the session interface and identify the first triggering command being triggered；
Call the data packet of the first triggering command binding；Wherein, the data packet includes the appointed product mark pair
The product introduction sentence answered；
Carry out the display of product introduction sentence in the data packet；
Specified in receiving the product introduction sentence introduce the second triggering command that sentence is triggered when, according to described specified
It introduces sentence and generates conversation message；
The conversation message is sent to the corresponding terminal of the user by server.
2. the session method according to claim 1 based on instant messaging, which is characterized in that lead to by the conversation message
It crosses server to be sent to after the corresponding terminal of the user, the session method based on instant messaging further includes：
Configuration session analysis model；
Using the conversation analysis model to it is described it is specified introduce sentence and carry out analysis prediction, to obtain specified introducing language with described
Associated other of sentence introduce sentence；
Described other are introduced into sentence and are sent to the corresponding terminal of the user, so that the user selects.
3. the session method according to claim 1 based on instant messaging, which is characterized in that first triggering is called to refer to
Enable binding data packet include：
The data packet of the first triggering command binding is called from local data base；And/or
The data packet of the first triggering command binding is called from server.
4. the session method according to claim 3 based on instant messaging, which is characterized in that the product introduction sentence with
The form of question-response is presented.
5. the session method according to claim 1 based on instant messaging, which is characterized in that be situated between receiving the product
It continues before specifying in sentence when introducing the second triggering command that sentence is triggered, the session method based on instant messaging also wraps
It includes：
It is spaced preset time, updates the data packet.
6. the session method according to claim 4 based on instant messaging, which is characterized in that interval preset time, update
The data packet includes：
Be spaced the preset time, according to the interrogation frequency of the product introduction sentence to the sequence of the product introduction sentence into
Row rearranges；
According to the update data packet that puts in order of the product introduction sentence.
7. according to session method of the claim 1-6 any one of them based on instant messaging, which is characterized in that the product is situated between
The sentence that continues includes at least one of Claims Resolution mode, Claims Resolution condition, amount for which loss settled and Claims Resolution period.
8. a kind of conversational device based on instant messaging, which is characterized in that including：
Receiving module, at the session interface with user, receive that appointed product mark in the session interface is triggered the
One triggering command；
Calling module, the data packet for calling the first triggering command binding；Wherein, the data packet includes the finger
Determine the corresponding product introduction sentence of product identification；
Display module, the display for carrying out product introduction sentence in the data packet；
Message generating module is introduced the second triggering that sentence is triggered and is referred to for being specified in receiving the product introduction sentence
When enabling, conversation message is generated according to the specified sentence of introducing；
Sending module, for the conversation message to be sent to the corresponding terminal of the user by server.
9. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
Session method of the claim 1-7 any one of them based on instant messaging is realized when processor executes.
10. a kind of electronic equipment, which is characterized in that including：
Processor；And
Memory, the executable instruction for storing the processor；
Wherein, the processor is configured to carry out perform claim requirement 1-7 any one of them via the execution executable instruction
Session method based on instant messaging.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810451290.XA CN108718273A (en) | 2018-05-11 | 2018-05-11 | Session method and device, storage medium, electronic equipment based on instant messaging |
| PCT/CN2018/103062 WO2019214114A1 (en) | 2018-05-11 | 2018-08-29 | Instant messaging-based session method and apparatus, readable storage medium, and electronic device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810451290.XA CN108718273A (en) | 2018-05-11 | 2018-05-11 | Session method and device, storage medium, electronic equipment based on instant messaging |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108718273A true CN108718273A (en) | 2018-10-30 |
Family
ID=63899861
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810451290.XA Pending CN108718273A (en) | 2018-05-11 | 2018-05-11 | Session method and device, storage medium, electronic equipment based on instant messaging |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN108718273A (en) |
| WO (1) | WO2019214114A1 (en) |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101179620A (en) * | 2006-11-30 | 2008-05-14 | 腾讯科技（深圳）有限公司 | Method and system of implementing automatic answer of server |
| CN101193071A (en) * | 2007-03-28 | 2008-06-04 | 腾讯科技（深圳）有限公司 | A client service method, system and device based on instant communication |
| CN101764697A (en) * | 2008-10-24 | 2010-06-30 | 北京亿企通信息技术有限公司 | Method, system and use method thereof for providing commonly used phrases in on-line customer service |
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2018
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- 2018-08-29 WO PCT/CN2018/103062 patent/WO2019214114A1/en active Application Filing
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101076184A (en) * | 2006-07-31 | 2007-11-21 | 腾讯科技（深圳）有限公司 | Method and system for realizing automatic reply |
| CN102368246A (en) * | 2011-09-15 | 2012-03-07 | 张德长 | Automatic-answer robot system |
| US20130144961A1 (en) * | 2011-12-01 | 2013-06-06 | Nhn Corporation | System and method for providing information interactively by instant messaging application |
| CN105162688A (en) * | 2015-08-13 | 2015-12-16 | 北京智齿博创科技有限公司 | Method for chatting with online customer service representative |
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| WO2019214114A1 (en) | 2019-11-14 |
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