CN108711017B - Operation and maintenance processing method for automatic cleaning service - Google Patents
Operation and maintenance processing method for automatic cleaning service Download PDFInfo
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- CN108711017B CN108711017B CN201810575800.4A CN201810575800A CN108711017B CN 108711017 B CN108711017 B CN 108711017B CN 201810575800 A CN201810575800 A CN 201810575800A CN 108711017 B CN108711017 B CN 108711017B
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06312—Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The embodiment of the invention relates to an operation and maintenance processing method for automatic cleaning service, which comprises the following steps: the server acquires order information of one or more orders and extracts service area information and service requirement information from the order information; processing the service area information and the cleanliness requirement information to obtain task consumption time data; for each order, generating one or more cleaning task information according to the service area information, the service time information and the task consumption time data; determining the using amount of cleaning equipment according to the total cleaning task information; inquiring a cleaning equipment management list, and acquiring the equipment ID of the cleaning equipment to be dispatched with the task, which corresponds to the usage amount of the cleaning equipment; carrying out task distribution processing on each cleaning task information to generate a task list; one or more cleaning task information corresponding to the same equipment ID in the task list is sent to corresponding cleaning equipment; and the cleaning equipment carries out corresponding automatic cleaning operation according to the one or more cleaning task information.
Description
Technical Field
The invention relates to the field of automatic cleaning service, in particular to an operation and maintenance processing method of automatic cleaning service.
Background
The road surface operation cleaning equipment can be divided into a driving type sweeper and a hand-push type sweeper from the aspect of working mode, wherein the driving type sweeper is suitable for cleaning large areas, and the hand-push type sweeper is suitable for cleaning local small areas.
For cleaning a large area, it is conceivable to use a street, but the working range of the road surface working cleaning equipment is not limited to this, and various places such as a residential property, a tourist attraction, an underground parking lot, and an airport can be used. In addition, the area with strict dust raising requirement during cleaning is also provided, and the road surface cleaning operation equipment is used at this time, so that the water spraying and dust collection functions are combined to improve the dust control capability, the cleaning efficiency can be improved, and the manpower resource is saved.
However, the cleaning equipment is still relatively expensive, and the purchase of the cleaning equipment, the depreciation of the equipment, the maintenance, the management and the storage of the equipment, all cause considerable cost expenditure. The working time of cleaning equipment of a unit is usually only two or three hours in a day, the idle time can be very high, and the existing cleaning equipment is also required to be equipped with control personnel, so that huge waste of manpower and financial resources is caused. Therefore, how to develop a more reasonable mode, which can reduce the cost for users and reasonably improve the utilization rate of equipment is a problem to be solved urgently.
Disclosure of Invention
The invention aims to provide an operation and maintenance processing method for automatic cleaning service, by which a cleaning equipment service operator can comprehensively manage cleaning order demands of multiple customers, reasonably plan the work of cleaning equipment, effectively improve the utilization rate of the equipment and save the cost for the users.
In order to achieve the above object, the present invention provides an operation and maintenance processing method for automatic cleaning service, including:
the method comprises the steps that a server obtains order information of one or more orders, and extracts user IDs, service area information and service requirement information from the order information; the service requirement information includes: service time information and cleanliness requirement information;
processing the service area information and the cleanliness requirement information to obtain task consumption time data;
for each order, generating one or more cleaning task information according to the service area information, the service time information and the task consumption time data; each cleaning task information has a task ID;
determining the usage amount of cleaning equipment according to the total cleaning task information;
inquiring a cleaning equipment management list, and acquiring the equipment ID of the cleaning equipment to be dispatched with a task, which corresponds to the usage amount of the cleaning equipment;
performing task distribution processing on each piece of cleaning task information to generate a task list; the task list comprises each cleaning task information and an equipment ID corresponding to the cleaning task information;
sending one or more cleaning task information corresponding to the same equipment ID in the task list to corresponding cleaning equipment;
and the cleaning equipment carries out corresponding automatic cleaning operation according to the one or more cleaning task information.
Preferably, the processing the service area information and the cleanliness requirement information to obtain the task consumption time data specifically includes:
determining the data of the operation area to be cleaned according to the service area information;
determining cleaning coverage area data in unit time according to the cleanliness requirement information;
and calculating the task consumption time data according to the to-be-cleaned operation area data and the cleaning coverage area data in unit time.
Preferably, the determining of the usage amount of the cleaning device according to the total cleaning task information specifically includes:
generating a cleaning task information list according to the total cleaning task information generated by each order;
calculating the starting time of a single cleaning task according to the service time information and the task consumption time data, and performing pre-combination processing on cleaning task information close to a service area according to the starting time;
and determining the usage amount of the cleaning equipment according to the cleaning task information after the pre-combination treatment.
Further preferably, the cleaning device performs corresponding automatic cleaning operation according to the one or more cleaning task information, and specifically includes:
and each cleaning device carries out automatic cleaning operation in the service area corresponding to the service area information according to the received starting time of the cleaning task information, acquires the next cleaning task information after the current automatic cleaning operation is finished, automatically generates a planned route to drive to the next service area, and automatically carries out cleaning operation in the next service area at the starting time of the next cleaning task information.
Preferably, the cleaning device management list includes a device ID of the cleaning device, device status information, and assigned cleaning task information.
Preferably, the order information further includes information of an order validity period;
when the current date reaches the order validity period, determining one or more cleaning task information corresponding to the order information;
and eliminating the one or more cleaning task information in the task list, generating a task updating message and sending the task updating message to the cleaning equipment corresponding to the eliminated cleaning task information.
Further preferably, the method further comprises:
when the server receives new order information, extracting service area information and service requirement information from the new order information, processing and generating new cleaning task information or cleaning task information, and adding the cleaning task information to the cleaning task information list.
Preferably, after the server receives new order information, the method further includes: and generating service cost information of each order according to the service area information, the service time information and the task consumption time data of each order, and sending the service cost information of each order to a user terminal of a user for displaying according to the user ID.
Preferably, the method further comprises:
the user terminal receives payment confirmation information input by the user according to the service fee information of the order;
and the server receives a payment success message sent by the third-party server and updates the order payment state information in the order information from the state to be paid to a payment completion state.
According to the operation and maintenance processing method for the automatic cleaning service, provided by the embodiment of the invention, the cleaning equipment operator can comprehensively manage the cleaning order demands of multiple clients, reasonably plan the work of the cleaning equipment, effectively improve the utilization rate of the equipment and save the cost for users.
Drawings
Fig. 1 is a flowchart of an operation and maintenance processing method of an automatic cleaning service according to an embodiment of the present invention.
Detailed Description
The technical solution of the present invention is further described in detail by the accompanying drawings and embodiments.
The operation and maintenance processing method of the automatic cleaning service provided by the embodiment of the invention is executed in an operation and maintenance processing system of the automatic cleaning service, a plurality of users access a server of an operator to issue a cleaning list, and the operation server automatically carries out overall planning on cleaning orders and is reasonably arranged.
The operation and maintenance processing method for the automatic cleaning service provided by the embodiment of the invention has the method flow mainly shown in fig. 1, and comprises the following steps:
specifically, the service requirement information includes: service time information and cleanliness requirement information.
The order information is sent by a user side, a user firstly initiates a service request by operating an application of the automatic cleaning service loaded by the user terminal, and service information acquisition user interface data is obtained through the request.
Of course, the collection of the user information is involved in the process, and specifically, the login information input by the user can be received before the user terminal receives the cleaning equipment renting request input by the user, and the user information is determined according to the login information; or after the user requirement collection interface is generated and displayed, the information input by the user through the user requirement collection interface is received.
The information of the user may include a user ID, user attributes, a user's historical orders, and user's habit information, etc. The user attribute refers to that the user is a personal user or a unit user; the habit information of the user is obtained by performing data analysis and statistics based on historical orders of the user, and may specifically include attributes of a cleaning place, cleanliness requirements, and the like.
The method for acquiring the user requirement acquisition interface data by the user terminal comprises two methods:
firstly, a user terminal sends a service request to a server, receives user demand acquisition interface data sent by the server according to the service request, and generates a user demand acquisition interface according to the user demand acquisition interface data;
secondly, the user terminal calls user requirement in a memory of the user terminal to collect interface data according to the service request.
Preferably, after the user terminal calls the user demand collection interface data in the memory of the user terminal according to the cleaning equipment lease request, the method of the invention further comprises the step of confirming whether the version of the user demand collection interface data is the latest version, if not, the latest version can be downloaded and obtained from the server, and then the user demand collection interface is generated.
102, processing service area information and cleanliness requirement information to obtain task consumption time data;
specifically, in one specific embodiment, the calculation of the task consumption time data may be implemented as follows.
Firstly, determining the data of the working area to be cleaned according to the service area information;
secondly, cleaning coverage area data of unit time is determined according to the cleanliness requirement information;
and finally, calculating task consumption time data according to the to-be-cleaned operation area data and the cleaning coverage area data in unit time.
103, generating one or more cleaning task information for each order according to the service area information, the service time information and the task consumption time data;
specifically, each cleaning task information has a task ID; as will be described in detail later.
104, determining the using amount of cleaning equipment according to the total cleaning task information;
specifically, in the invention, a plurality of cleaning tasks can multiplex the same cleaning equipment in a time-sharing manner to complete cleaning. In the calculation of the usage amount of the cleaning equipment, cleaning task information is pre-combined according to a cleaning task area. The method comprises the following specific steps:
firstly, generating a cleaning task information list according to total cleaning task information generated by each order; the cleaning task information list includes an order ID corresponding to the cleaning task information.
Then, calculating the starting time of a single cleaning task according to the service time information and the task consumption time data, and performing pre-combination processing on the cleaning task information close to the service area according to the starting time;
and finally, determining the usage amount of the cleaning equipment according to the cleaning task information after the pre-combination treatment.
It should be noted here that one order may be split into a plurality of cleaning tasks, but each cleaning task corresponds to only one cleaning device. That is, if there are a plurality of cleaning tasks involved in one order, a plurality of cleaning apparatuses may perform the cleaning tasks, and the execution time of each cleaning apparatus may not completely overlap or may be different.
In order to more clearly understand the process from step 101 to step 104, we explain it with a specific example.
For example, the operator has received 2 cleaning orders, all in the eastern district of city and the position is close, and one is the science and technology garden, and another is the residential quarter who borders on with the science and technology garden.
The service time requirement of the scientific park is 8 days earlier: 00-12: between 00, the cleanliness is high. According to the map information of the scientific and technological park, the area of the work to be cleaned is determined to be 1 square kilometer, and according to the high cleanliness, the data of the cleaning area of a single device in unit time is determined to be 0.2 square kilometer, so that the task consumption time is 5 hours.
The service time requirement of the residential area is 10 days earlier: 00-15: between 00, cleanliness was moderate. According to the map information of the scientific and technological park, the area of the work to be cleaned is determined to be 0.6 square kilometer, and according to the high cleanliness, the data of the cleaning area of a single device in unit time is determined to be 0.3 square kilometer, so that the task consumption time is 2 hours.
The server generates three cleaning task information according to the information, wherein the first cleaning task is as follows, 8: 30-12: 00, cleaning operation is carried out on the area A in the scientific and technological park, and the cleanliness is high. The second cleaning task is, 8: 30-10: 00, cleaning operation is carried out on the area B in the scientific and technological park, and the cleanliness is high. The third cleaning task is, 10: 00-12: 00, cleaning operation is carried out on residential areas, and the cleanliness is moderate.
The server then performs pre-merge processing for cleaning tasks two and three, since their regions are contiguous and temporally contiguous, so that pre-merge processing can be performed.
Therefore, the two orders of cleaning equipment can be determined to be used for two cleaning equipment.
Two devices perform 3 cleaning tasks. One of the devices performs a first cleaning task, and the other device performs a second and third cleaning tasks.
specifically, the cleaning device management list includes the device ID of the cleaning device, device status information, and assigned cleaning task information.
as above, the task list includes three cleaning tasks, where the area corresponding to the first cleaning task is an area a in the science and technology park, and the cleaning operation time is 8: 30-12: 00, the cleanliness is high, and the equipment is first equipment; the region that the second cleaned the task and corresponded is the region B in the science and technology garden, cleans the activity duration and is 8: 30-10: 00, the cleanliness is high, and the equipment is second equipment; the area corresponding to the third cleaning task is a residential area, and the cleaning operation time is 10: 00-12: 00, the cleanliness is medium, and the equipment is the second equipment.
as in the example above, two devices perform 3 cleaning tasks. Wherein a first cleaning task is distributed to a first device and a second and third cleaning tasks are distributed to a second device.
And step 108, the cleaning equipment carries out corresponding automatic cleaning operation according to the one or more cleaning task information.
Specifically, each cleaning device performs automatic cleaning operation in a service area corresponding to the service area information according to the start time of the received cleaning task information, acquires next cleaning task information after the current automatic cleaning operation is completed, automatically generates a planned route to travel to the next service area, and performs cleaning operation in the next service area at the start time of the next cleaning task information.
In addition, the invention also relates to the processes of order completion and addition.
The order information also comprises the information of the order validity period; the server carries out effective monitoring on each order, and when the current date reaches the order validity period, one or more pieces of cleaning task information corresponding to the order information are determined; and one or more cleaning task information is/are eliminated from the task list, and a task updating message is generated and sent to the cleaning equipment corresponding to the eliminated cleaning task information. Whereby the device no longer performs this cleaning task.
When the server receives new order information, the server extracts service area information and service requirement information from the new order information, processes and generates new cleaning task information or cleaning task information, and adds the cleaning task information to a cleaning task information list. And then continues the task assignment process as described above.
Of course, the automatic cleaning service of the present invention requires a corresponding fee. The charging method can be implemented as follows.
After the server receives a new order form information, the service cost of the order form is calculated according to the service area information, the service time information and the task consumption time data of the order form, the service cost information of the order form is generated, and the service cost information is sent to a user terminal of a user to be displayed according to the user ID. The user can input the payment confirmation information within a set time. When the user terminal receives payment confirmation information input by the user according to the service fee information of the order; the payment confirmation information is sent to a third-party server (a server of the payment service), the third-party server verifies the payment operation, when the verification is successful, the server receives a payment success message sent by the third-party server, updates the order payment state information in the order information from the state to be paid to a payment completion state, and of course, generates order updating data and sends the order updating data to the user terminal to inform the user of the successful payment.
The operation and maintenance processing method of the automatic cleaning service provided by the embodiment of the invention is executed in an operation and maintenance processing system of the automatic cleaning service, a plurality of users access a server of an operator to issue a cleaning list, the operation server automatically carries out overall planning on cleaning orders, reasonably arranges the cleaning orders, divides the cleaning orders into a plurality of cleaning tasks, and then dispatches the cleaning tasks to cleaning equipment to carry out the cleaning service, namely, one equipment can serve the cleaning orders in different time periods, so that the utilization rate of the equipment is effectively improved by the method, and the cost is saved for the users.
Those of skill would further appreciate that the various illustrative components and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied in hardware, a software module executed by a processor, or a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are merely exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (8)
1. An operation and maintenance processing method for automatic cleaning service, which is characterized by comprising the following steps:
the method comprises the steps that a server obtains order information of one or more orders, and extracts user IDs, service area information and service requirement information from the order information; the service requirement information includes: service time information and cleanliness requirement information;
processing the service area information and the cleanliness requirement information to obtain task consumption time data;
for each order, generating one or more cleaning task information according to the service area information, the service time information and the task consumption time data; each cleaning task information has a task ID;
determining the usage amount of cleaning equipment according to the total cleaning task information;
inquiring a cleaning equipment management list, and acquiring the equipment ID of the cleaning equipment to be dispatched with a task, which corresponds to the usage amount of the cleaning equipment;
performing task distribution processing on each piece of cleaning task information to generate a task list; the task list comprises each cleaning task information and an equipment ID corresponding to the cleaning task information;
sending one or more cleaning task information corresponding to the same equipment ID in the task list to corresponding cleaning equipment;
the cleaning equipment carries out corresponding automatic cleaning operation according to the one or more cleaning task information;
the specific steps of determining the usage amount of the cleaning equipment according to the total cleaning task information are as follows:
generating a cleaning task information list according to the total cleaning task information generated by each order;
calculating the starting time of a single cleaning task according to the service time information and the task consumption time data, and pre-combining the cleaning task information close to the service area according to the starting time;
and determining the usage amount of the cleaning equipment according to the cleaning task information after the pre-combination treatment.
2. The operation and maintenance processing method according to claim 1, wherein the processing the service area information and the cleanliness requirement information to obtain the task consumption time data specifically comprises:
determining the data of the operation area to be cleaned according to the service area information;
determining cleaning coverage area data in unit time according to the cleanliness requirement information;
and calculating the task consumption time data according to the to-be-cleaned operation area data and the cleaning coverage area data in unit time.
3. The operation and maintenance processing method according to claim 1, wherein the cleaning device performs corresponding automatic cleaning operation according to the one or more cleaning task information specifically:
and each cleaning device carries out automatic cleaning operation in the service area corresponding to the service area information according to the received starting time of the cleaning task information, acquires the next cleaning task information after the current automatic cleaning operation is finished, automatically generates a planned route to drive to the next service area, and automatically carries out cleaning operation in the next service area at the starting time of the next cleaning task information.
4. The operation and maintenance processing method according to claim 1, wherein the cleaning device management list includes a device ID of a cleaning device, device status information, and assigned cleaning task information.
5. The operation and maintenance processing method according to claim 1, wherein the order information further includes information of an order validity period;
when the current date reaches the order validity period, determining one or more cleaning task information corresponding to the order information;
and eliminating the one or more cleaning task information in the task list, generating a task updating message and sending the task updating message to the cleaning equipment corresponding to the eliminated cleaning task information.
6. The operation and maintenance processing method according to claim 1, further comprising:
when the server receives new order information, extracting service area information and service requirement information from the new order information, processing and generating new cleaning task information or cleaning task information, and adding the cleaning task information to the cleaning task information list.
7. The operation and maintenance processing method according to claim 1, wherein after the server receives new order information, the method further comprises: and generating service cost information of each order according to the service area information, the service time information and the task consumption time data of each order, and sending the service cost information of each order to a user terminal of a user for displaying according to the user ID.
8. The operation and maintenance processing method according to claim 7, further comprising:
the user terminal receives payment confirmation information input by the user according to the service fee information of the order;
and the server receives a payment success message sent by the third-party server and updates the order payment state information in the order information from the state to be paid to a payment completion state.
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| CN109685358B (en) * | 2018-12-19 | 2021-06-11 | 泰康保险集团股份有限公司 | Cleaning task generation method, device, medium and electronic equipment |
| CN109919483A (en) * | 2019-03-05 | 2019-06-21 | 北京筑梦园科技有限公司 | A kind of automobile services method and system |
| CN112037024B (en) * | 2020-09-01 | 2023-08-18 | 中国银行股份有限公司 | Bank outlet management method and related device |
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| CN106114857A (en) * | 2016-06-28 | 2016-11-16 | 深圳市元征科技股份有限公司 | Outside Wall Cleaning method based on unmanned plane and unmanned plane |
| US20180101880A1 (en) * | 2016-10-06 | 2018-04-12 | Christinan C. Colantoni | System for managing mobile cleaning services |
| CN107807649A (en) * | 2017-11-28 | 2018-03-16 | 广东工业大学 | A kind of sweeping robot and its cleaning method, device |
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Address after: B4-006, maker Plaza, 338 East Street, Huilongguan town, Changping District, Beijing 100096 Patentee after: Beijing Idriverplus Technology Co.,Ltd. Address before: B4-006, maker Plaza, 338 East Street, Huilongguan town, Changping District, Beijing 100096 Patentee before: Beijing Idriverplus Technology Co.,Ltd. |