CN108595701A - A kind of vehicle problem information feedback system and its method - Google Patents
A kind of vehicle problem information feedback system and its method Download PDFInfo
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- CN108595701A CN108595701A CN201810437508.6A CN201810437508A CN108595701A CN 108595701 A CN108595701 A CN 108595701A CN 201810437508 A CN201810437508 A CN 201810437508A CN 108595701 A CN108595701 A CN 108595701A
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Abstract
The present invention provides a kind of vehicle problem information feedback system, the vehicle problem information feedback system includes：Vehicle-mounted end and background end.The vehicle-mounted end includes：U/I interface and control module；The background end includes：Background server；The wherein described U/I interface shows different working interfaces based on different operating modes；The background server is based on described problem information for background end and feeds back the corresponding answer information；And control module, it is communicated with the background server, the U/I interface is controlled in response to the input pattern to show the input interface and receive the problem information input by user, the control module sends the problem information to the background server, and the answer information of the background server feedback is received, the control module shows the output interface in response to the output mode control U/I interface and exports the answer information.
Description
Technical field
The present invention relates to a kind of information feedback system and a kind of information feedback methods more particularly to a kind of vehicle-mounted vehicle to ask
Inscribe information feedback system and vehicle problem information feedback method.
Background technology
Automobile quantity currently on the market is growing day by day, and the thing followed is that all kinds of failures and minor issue also emerge one after another,
Most consumers muddle along to minor issue present in vehicle use, only when major break down occurs in vehicle or occurs looking for not
Consulting answer is carried out to the phone after sale that can just dial vehicle supplier or manufacturer in the case of solution.The prior art
In, the BMW services on similar BMW automobiles, the local client service center that can dial when vehicle is problematic is seeked advice from, but this method is still
So there are many users only can just be helped when there is big problem using phone, be asked the small of the appearance in vehicle routine use
It inscribes or there is the Improving advice in some uses to be ignored as not carrying, and this method needs that contact staff is waited for connect phone, time
On have certain limitation.In state-of-the-art technology, tesla carries diagnostic function, passes through the software and electricity of internet remote diagnosis vehicle
The failures such as sub- electric appliance carry out aerial upgrade and complete to repair or repair shop is gone to repair, although fast, the self-diagnostic function is to automobile
The failure and problem of appearance include not comprehensive enough to be only capable of detecting to influence failure or problem that vehicle uses.
The present invention provides a kind of vehicle problem information feedback system, and user can pass through the vehicle problem information feedback system
Vehicle-mounted end is manually entered problem information, and the background end of the vehicle problem information feedback system can be based on the problem information and generate accordingly
Answer information, can get the answer information from background end to help user to solve the problems, such as in the vehicle-mounted end of the vehicle, be promoted
The satisfaction and user experience that consumer uses vehicle.On the other hand, database can be arranged after summarizing problem information in background end
With storage problem information and corresponding answer information, the manufacturer of the vehicle can be based on the database and carry out data analysis,
To recognize the idea and demand of user, the existing issue of vehicle can be improved or be helped based on data analysis and is newly developed
The upgrading of vehicle.
Invention content
In order to overcome drawbacks described above, the present invention is intended to provide a kind of vehicle problem information feedback system is to provide another use
The communicative channel at family and supplier or manufacturer.
According to an aspect of the present invention, a kind of vehicle problem information feedback system is provided, the vehicle problem information is anti-
Feedback system includes：Vehicle-mounted end and background end.The vehicle-mounted end includes：U/I interface and control module；The background end includes：
Background server；The wherein described U/I interface shows different working interfaces based on different operating modes, wherein the Working mould
Formula includes：Input pattern, the U/I interface show input interface, and problem information is inputted for user；And output mode, it is described
U/I interface shows output interface to export the corresponding answer information of the problem information；The background server is based on for background end
Described problem information feeds back the corresponding answer information；And control module, it is communicated with the background server, in response to institute
It states input pattern and controls the U/I interface and show the input interface and receive the problem information input by user, the control mould
Block sends the problem information to the background server, and receives the answer information of the background server feedback, described
Control module shows the output interface in response to the output mode control U/I interface and exports the answer information.
Further, the background server further includes：Database, for storing described problem information and its corresponding
The answer information；And searching module, it is coupled with the database, for being based on described problem information in the database
Search the corresponding answer information.
Further, the background server further includes：Input module is coupled with the database, when the data
When not including described problem information and its corresponding answer information in library, the input module is for inputting described problem letter
The corresponding answer information is ceased, and the problem information and the corresponding answer information are stored in the database.
Further, the operating mode further includes：Guide to visitors pattern, the U/I interface shows main interface, in response to this
First predeterminable area of main interface is triggered, and starts the input pattern, is touched in response to the second predeterminable area of the main interface
Hair, starts the output mode.
Further, the vehicle-mounted end further includes：T-Box modules are communicated with the control module, are taken with the backstage
Business device communication, the control module are communicated with the background server by the T-Box modules.
Further, the input interface includes character input modes, and the output interface includes the word way of output.
Further, the input interface includes voice input mode, and the output interface includes voice output mode.
Further, the vehicle problem information feedback system further includes：Microphone is used for the voice input mode；
And loud speaker, it is used for the voice output mode.
Further, the vehicle-mounted end further includes memory module, and the memory module stores the coding information of the vehicle,
Described problem information and the coding information are bound and are sent to the background server by the control module, in order to described
Background server feeds back the answer information to the corresponding vehicle of the coding information.
Further, the background server further includes：Module, the background server is encouraged to be based on the problem information
The corresponding excitation score value of the coding information is updated, and the control module of the vehicle corresponding with the coding information is communicated to incite somebody to action
The excitation score value is stored in the memory module.
Further, the operating mode further includes：Score value query pattern, the control module are inquired in response to score value
U/I interface described in scheme control shows score value query interface to export the excitation score value.
Further, the control module is the HMI controllers of the vehicle.
According to an aspect of the present invention, a kind of vehicle problem information feedback method is provided, vehicle problem information is suitable for
Reponse system, which includes U/I interface, and the vehicle problem information feedback method includes following step
Suddenly：
S110：The U/I interface, which is controlled, in response to input pattern shows input interface；
S120：The problem of receiving vehicle input by user under input interface information；
S130：Based on the corresponding answer information of described problem acquisition of information；
S140：The U/I interface, which is controlled, in response to output mode shows output interface；And
S150：The answer information is exported in the output interface.
Further, the vehicle problem information feedback system further includes background server, the background server packet
Database is included, the database is for storing described problem information and the corresponding answer information of the problem information, the step
Rapid S130 is further comprising the steps of：S131：The corresponding answer information of described problem information is searched in the database.
Further, the step S130 is further comprising the steps of：When corresponding answer is not present in described problem information
When information, the corresponding answer information of input described problem information simultaneously stores the problem information and the corresponding answer information
To the database.
Further, the vehicle problem information feedback method is further comprising the steps of：In response under guide to visitors pattern, institute
The first predeterminable area for stating the main interface of U/I interface is triggered, and starts the input pattern；And in response to the guide to visitors pattern
Under, the second predeterminable area of the main interface of the U/I interface is triggered, and starts the output mode.
Further, the vehicle problem information feedback method is further comprising the steps of：More based on described problem information
The excitation score value of the new vehicle is simultaneously stored in the memory module of the vehicle problem information feedback system.
Further, the vehicle problem information feedback method is further comprising the steps of：Under score value query pattern, control
It makes the UI interface displays score value query interface and exports the excitation score value of the vehicle.
This case shows different working interfaces by control U/I interface under different operating modes and is asked with meeting user's input
It inscribes information, obtain the demands such as answer information, inquiry excitation score value；By the way that different inputs, the way of output is arranged to meet user
Different input demands；By information the problem of setting database purchase user and corresponding answer information to provide data source confession
Background analysis.Exchange way to solve the problems, such as user and car manufacturer or supplier is single, avoids phone
Exchange caused may link up difficult problem, while provide complete data source for back-end data processing.
Description of the drawings
After reading the detailed description of embodiment of the disclosure in conjunction with the following drawings, the present invention more better understood when
Features described above and advantage.
Fig. 1 is the hardware block diagram that an embodiment according to an aspect of the present invention is painted；
Fig. 2 is the working interface that an embodiment according to an aspect of the present invention is painted；
Fig. 3 is the working interface that an embodiment according to an aspect of the present invention is painted；
Fig. 4 is the working interface that an embodiment according to an aspect of the present invention is painted；
Fig. 5 is the flow chart that an embodiment according to an aspect of the present invention is painted.
For clarity, the brief description of reference numeral is given below：
100 vehicle problem reponse systems；
110 vehicle-mounted ends；
111 U/I interfaces；
112 control modules；
113 T-Box modules；
114 microphones；
115 loud speakers；
116 memory modules；
120 background ends；
121 background servers；
1211 databases；
1212 searching modules；
1213 excitation modules；
401-409 predeterminable areas；
S510-S550 steps.
Specific implementation mode
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.Note that below in conjunction with attached drawing and specifically real
The aspects for applying example description is merely exemplary, and is understood not to carry out any restrictions to protection scope of the present invention.
In one embodiment, as shown in Figure 1, vehicle problem reponse system 100 includes vehicle-mounted end 110 and background end 120.
The vehicle-mounted end 110 includes U/I interface 111 and control module 112.The control module 112 and the U/I interface
Coupling, the vehicle problem reponse system 100 have multiple-working mode, and the control module 112 is based on different Working moulds
Formula control U/I interface 111 shows different working interfaces.Such as, in input mode, the control module 112 controls the UI and connects
The problem of mouth 111 shows input interfaces, and user can input the vehicle under input interface information, the control module 112 connect
Receive the problem information；Under output mode, the control module 112 controls the U/I interface 111 and shows output interface, defeated at this
Go out the corresponding answer information of the exportable problem information under interface.
The background end 120 includes background server 121, and the background server is communicated with the control module, works as institute
It states after control module 112 receives problem information input by user, which is sent to the background server 121,
The background server 121 can feed back its corresponding answer information based on the problem information, and the answer information is sent to institute
State control module 112.The control module 112 can store the answer information, when the vehicle problem reponse system 100 exists
When under output mode, the control module 112 controls the U/I interface 111 and shows output interface and export problem information correspondence
The answer information.
Further, the input interface includes character input modes, as shown in Fig. 2, the character input modes can be with
It is to be inputted by dummy keyboard, the output interface includes that the word way of output shows the answer on the output interface
Information.
Further, the input interface includes voice input mode, and the vehicle-mounted end may include microphone 114, described
Microphone 114 is coupled with control module, for inputting problem information by voice input mode；The output interface includes that voice is defeated
Go out mode, the vehicle-mounted end may include loud speaker 115, and when user selects voice output mode, the control module 112 controls
Loud speaker 115 exports corresponding answer information.
It will be understood to those skilled in the art that described problem information can refer to narrow sense the vehicle generate failure or
Function inconvenient to use etc. problem information may also mean that and wish that the vehicle being capable of improved control model or interior trim or portion
The relevant suggestion in part position, shape etc., the input interface are to provide a channel linked up indirectly with backstage to the user,
Therefore it is limitation not produce failure with vehicle, as long as user wishes to inform that the content on backstage can be by the input interface
It is inputted.The problem of input interface can may input user information category is shown, as shown in Fig. 2, user exists
When inputting described problem information, it can first judge the type of the problem of oneself wants to provide information and choose corresponding type, such as
It is divided into " problem complaint " and/or " preciousness is suggested " and/or " operation troubles " and/or " hardware fault " etc..
It will be understood to those skilled in the art that the answer information is corresponding with described problem information, different asks
Different answer informations may be had by inscribing information, as shown in figure 3, when the vehicle problem reponse system 100 is in output mode
When, the output content of the output interface may include described problem information and its corresponding answer information.On the other hand, institute
The output content for stating output interface can be the proposition time based on described problem information, by the answer information not exported according to when
Between sequence show successively.When needing to show next answer information, user can be selected by the touchscreen button on the output interface
Select the next answer information that do not read of display.
It will be understood to those skilled in the art that the output mode of described problem information and answer information has a variety of changes
Change, such as problem information input by user on the vehicle is numbered, problem information can be first inputted when exporting answer information
Number, the number based on described problem information shows the answer information or display described problem information and corresponding answer
Information.
Further, the background server 121 may include database 1211 and searching module 1212.
The database 1211 stores described problem information and its corresponding answer information.It is appreciated that the database
1211 storages be the vehicle of all connections background server 121 the problem of information, therefore the problem of different user proposes
The problem of information content may be identical but has different expression ways, therefore databases are stored up information can be based on key
Word storage.
The searching module 1212 is coupled with the database 1211, is asked based on what the background server 121 received
Inscribe the corresponding answer information of information searching described problem information.The searching module 1212 can be based on the keyword of the problem information
It searches, it is described when the keyword of described problem information is identical as the keyword of certain problem information stored in database 1211
Searching module 1212 obtains the corresponding answer information of the problem information in database 1211.
Further, the background server 121 may include input module 1213, the input module 1213 and the number
It is coupled according to library 1211, when described problem information and its corresponding answer information are not stored in the database, background work personnel
The corresponding answer information of the problem information can be inputted by the input module 1213, and is deposited into the database 1211.
Further, the vehicle problem reponse system 100 further includes guide to visitors pattern, under the guide to visitors pattern, the control
Molding block 112 controls the U/I interface and shows main interface, as shown in figure 4, the main interface include multiple predeterminable areas 401~
409, wherein be triggered in response to the first predeterminable area 401 and start the input pattern i.e. control of trigger control module 112 U/I interface
111 display input interfaces；It is triggered in response to the second predeterminable area 402 and starts the i.e. control of trigger control module 112 of output mode
U/I interface 111 shows output interface.
It is appreciated that the multiple predeterminable area can show corresponding signal according to the corresponding working interface of the predeterminable area
Icon.
Further, the vehicle-mounted end 110 further includes T-Box modules 113, the T-Box modules 113 and the control mould
Block 112 and the background server of background end 121 communicate, when the control module 112 receives problem information input by user
Afterwards, the T-Box modules 113 are sent to, which is sent to background server 121, institute by the T-Box modules 113
Background server 121 is stated to be based on sending it to T-Box modules 113, the T-Box moulds after the problem information obtains answer information
The answer information is sent to control module 112 by block 113.
Further, the vehicle-mounted end 110 further includes memory module 116, and the memory module 116 can store the vehicle
Coding information, when the control module 112 send problem information to the background server 121 when, by described problem information with
The coding information of the vehicle is bound in order to which the background server 121 identifies that the problem of which vehicle the problem information is is believed
Breath.When the background server 121 obtains the corresponding answer information of the problem information can be by the answer information, the problem information
It is sent to the corresponding vehicle of the coding information.
Further, the background server 121 further includes excitation module 1213, and the record of excitation module 1213 should
The excitation score value of the corresponding vehicle of coding information, it is described when the corresponding vehicle of the coding information produces new problem information
Excitation module 1213 can encourage score value based on the value of the problem information to update it, and the excitation score value is sent to the coding
The corresponding vehicle of information.The new excitation score value received can be stored in memory module 116 and covered by the control module 112
Excitation score value before lid.
It is appreciated that the excitation score value can be used for exchanging the novelties and maintenance, carwash that producer or supplier provide
Deng service.
Corresponding, the vehicle problem reponse system 100 further includes score value query pattern, for inquiring the vehicle
Excitation score value, be activated in response to the score value query pattern, the control module 112 control the U/I interface 111 display
Score value query interface is to export the excitation score value of the vehicle.
Further, the score value query interface may include encouraging score value exchange button to provide conversion services interface,
Under conversion services interface, user can exchange corresponding vehicle service, such as carwash, maintenance with the excitation score value of the vehicle.
In one embodiment, the control module 112 is the HMI controllers of the vehicle, and the U/I interface 111 is the vehicle
Middle control display screen, it is possible to understand that the U/I interface 111 can be any type of geometry not with the display in Fig. 2-4
Interface is limited.
According to an aspect of the present invention, a kind of vehicle problem information feedback method 500, the vehicle problem information are provided
Feedback method 500 is suitable for vehicle problem information feedback system, and the vehicle problem information feedback system includes U/I interface, described
U/I interface shows different working interfaces under different working modes, as shown in figure 5, the vehicle problem information feedback method
500 include the following steps：
S510：The U/I interface, which is controlled, in response to input pattern shows input interface；
S520：The problem of receiving vehicle input by user under input interface information, it will be understood that user can be by more
Kind mode inputs problem information, for example by dummy keyboard inputting word information or passes through microphone input voice information etc.；
S530：Based on the corresponding answer information of described problem acquisition of information, it will be understood that described problem information is believed with answer
Breath is one-to-one, and the problem information may include a variety of expression ways, and the side such as keyword recognition specifically can be used when identification
Method；
S540：The U/I interface, which is controlled, in response to output mode shows output interface；And
S550：The answer information is exported in the output interface, it will be understood that the way of output of the output interface can be with
With various ways, the answer information as described in being played by way of text importing or by speaker sound.
Further, the vehicle problem information feedback system includes background server, and the background server can be arranged
Database, the database are used for storage problem information and its corresponding answer information.The step 530 further includes following step
Suddenly：
S531：The corresponding answer information of the problem information is searched in the database based on problem information input by user.
Further, the step 530 is further comprising the steps of：
S532：It is defeated in background server when described problem information and its corresponding answer information are not present in database
Enter the corresponding answer information of described problem information and stores the problem information and the corresponding answer information to data
Library.It is appreciated that the database may be not store any problem information when initially setting up, platform server in the rear
When receiving problem information, the answer information of the problem information can be inputted by background server, is carried out at the same time storage.With rear
The problem of platform server receives information is more and more, and each vehicle leads to the problem of information and may repeat, therefore can be directly in number
According to being searched in library, if finding identical problem information, the corresponding answer information of the problem information can be obtained.
Further, the vehicle problem information feedback system further includes guide to visitors pattern, and the U/I interface is in guide to visitors pattern
Lower display main interface, the major function icon for showing the U/I interface, each icon can trigger an operating mode from
And controllable U/I interface shows the corresponding working interface of the icon.The vehicle problem information feedback method 500 include with
Lower step：
S511：In response under guide to visitors pattern, the first predeterminable area of the main interface of the U/I interface is triggered, described in startup
Input pattern；And
S541：In response under guide to visitors pattern, the second predeterminable area of the main interface of the U/I interface is triggered, described in startup
Output mode.
The vehicle problem information feedback method 500 includes：
S533：It is generated based on described problem information and updates the excitation score value of the vehicle and to be stored in the vehicle problem information anti-
In the memory module of feedback system, in order to which user inquires the excitation score value of the vehicle.It specifically can be based on the value of the problem information
Excitation score value is generated, the first excitation score value or the problem information are generated if the problem information is not found in the database
The second excitation score value is then generated to the recommendation on improvement of the vehicle for user, is believed the problem of the problem information is database
Breath then generates third excitation score value etc..The excitation score value generated based on the problem information is accumulated in this by the background server
It is stored in the memory module of the vehicle problem information feedback system on original excitation score value of vehicle and by updated score value.
Corresponding, the vehicle problem information feedback method 500 further includes：
S534：When the vehicle problem information feedback system is under score value query pattern, the UI interface displays are controlled
Score value query interface is to export the excitation score value of the vehicle.It is appreciated that the score value query pattern can also pass through main interface
A certain predeterminable area trigger.
Further, on the score value query interface further include the touch screen button for indicating score value redemption interface, user can be
The touch screen button that the instruction score value redemption interface is triggered on the score value query interface enters score value redemption interface, is converted by the score value
It changes interface and exchanges corresponding vehicle service using the excitation score value of the vehicle, such as：Carwash, maintenance, interior ornaments etc..
It will be understood by those skilled in the art that appointing in various different technologies and skill can be used in information, signal and data
What technology and skill indicate.For example, above description quote from the whole text data, instruction, order, information, signal, position (bit),
Symbol and chip can by voltage, electric current, electromagnetic wave, magnetic field or magnetic particle, light field or optical particle, or any combination thereof come table
Show.
Those skilled in the art will further appreciate that, the various illustratives described in conjunction with the embodiments described herein
Logic plate, module, circuit and algorithm steps can be realized as electronic hardware, computer software or combination of the two.It is clear
Explain to Chu this interchangeability of hardware and software, various illustrative components, frame, module, circuit and step be above with
Its functional form makees generalization description.Such functionality be implemented as hardware or software depend on concrete application and
It is applied to the design constraint of total system.Technical staff can realize each specific application described with different modes
Functionality, but such realization decision should not be interpreted to cause departing from the scope of the present invention.
In conjunction with presently disclosed embodiment describe various illustrative logic modules and circuit can use general processor,
Digital signal processor (DSP), application-specific integrated circuit (ASIC), field programmable gate array (FPGA) or other programmable logic
Device, discrete door or transistor logic, discrete hardware component or its be designed to carry out any group of function described herein
It closes to realize or execute.General processor can be microprocessor, but in alternative, which can be any routine
Processor, controller, microcontroller or state machine.Processor is also implemented as the combination of computing device, such as DSP
With the combination of microprocessor, multi-microprocessor, one or more microprocessors to cooperate with DSP core or any other this
Class configures.
It can be embodied directly in hardware, in by processor in conjunction with the step of method or algorithm that embodiment disclosed herein describes
It is embodied in the software module of execution or in combination of the two.Software module can reside in RAM memory, flash memory, ROM and deposit
Reservoir, eprom memory, eeprom memory, register, hard disk, removable disk, CD-ROM or known in the art appoint
In the storage medium of what other forms.Exemplary storage medium is coupled to processor so that the processor can be from/to the storage
Medium reads and writees information.In alternative, storage medium can be integrated into processor.Pocessor and storage media can
It resides in ASIC.ASIC can reside in user terminal.In alternative, pocessor and storage media can be used as discrete sets
Part is resident in the user terminal.
In one or more exemplary embodiments, described function can be in hardware, software, firmware, or any combination thereof
Middle realization.If being embodied as computer program product in software, each function can be used as the instruction of one or more items or generation
Code may be stored on the computer-readable medium or is transmitted by it.Computer-readable medium includes computer storage media and communication
Both media comprising any medium for facilitating computer program to shift from one place to another.Storage medium can be can quilt
Any usable medium that computer accesses.It is non-limiting as example, such computer-readable medium may include RAM, ROM,
EEPROM, CD-ROM or other optical disc storage, disk storage or other magnetic storage apparatus can be used to carrying or store instruction
Or data structure form desirable program code and any other medium that can be accessed by a computer.Any connection is also by by rights
Referred to as computer-readable medium.For example, if software is using coaxial cable, fiber optic cables, twisted-pair feeder, digital subscriber line
(DSL) or the wireless technology of such as infrared, radio and microwave etc is passed from web site, server or other remote sources
It send, then the coaxial cable, fiber optic cables, twisted-pair feeder, DSL or such as infrared, radio and microwave etc is wireless
Technology is just included among the definition of medium.Disk (disk) and dish (disc) as used herein include compression dish
(CD), laser disc, optical disc, digital versatile disc (DVD), floppy disk and blu-ray disc, which disk (disk) are often reproduced in a manner of magnetic
Data, and dish (disc) with laser reproduce data optically.Combinations of the above should also be included in computer-readable medium
In the range of.
Description before offer be can put into practice to make any technical staff in this field it is described herein
Various aspects.However, it should be understood that protection scope of the present invention should be subject to the appended claims, and should not be limited to
The concrete structure and component of above the explained embodiment.Those skilled in the art within the spirit and scope of the present invention, can be right
Each embodiment carries out various changes and modifications, these are changed and modification is also fallen within the scope and spirit of the invention.
Claims (18)
1. a kind of vehicle problem information feedback system, the vehicle problem information feedback system include：
Vehicle-mounted end, the vehicle-mounted end include：U/I interface and control module；And
Background end, the background end include：Background server；Wherein
The U/I interface shows different working interfaces based on different operating modes, wherein the operating mode includes：
Input pattern, the U/I interface show input interface, and problem information is inputted for user；And
Output mode, the U/I interface show output interface to export the corresponding answer information of the problem information；
The background server is based on described problem information for background end and feeds back the corresponding answer information；And
Control module is communicated with the background server, and controlling the U/I interface in response to the input pattern shows the input
Interface simultaneously receives the problem information input by user, and the control module sends the problem information to the background server,
And the answer information of the background server feedback is received, the control module is in response to described in output mode control
U/I interface shows the output interface and exports the answer information.
2. vehicle problem information feedback system as described in claim 1, which is characterized in that the background server further includes：
Database, for storing described problem information and its corresponding answer information；And
Searching module, couples with the database, is searched in the database for being based on described problem information and is corresponding to it
The answer information.
3. vehicle problem information feedback system as claimed in claim 2, which is characterized in that the background server further includes：
Input module is coupled with the database, when not including described problem information in the database and its corresponding described
When answer information, the input module is for inputting the corresponding answer information of described problem information, and by the problem information
And the corresponding answer information is stored in the database.
4. vehicle problem information feedback system as described in claim 1, which is characterized in that the operating mode further includes：
Guide to visitors pattern, the U/I interface show main interface, are triggered in response to the first predeterminable area of the main interface, described in startup
Input pattern is triggered in response to the second predeterminable area of the main interface, starts the output mode.
5. vehicle problem information feedback system as described in claim 1, which is characterized in that the vehicle-mounted end further includes：
T-Box modules are communicated with the control module, are communicated with the background server, the control module and the backstage
Server is communicated by the T-Box modules.
6. vehicle problem information feedback system as described in claim 1, which is characterized in that the input interface includes that word is defeated
Enter mode, the output interface includes the word way of output.
7. vehicle problem information feedback system as described in claim 1, which is characterized in that the input interface includes that voice is defeated
Enter mode, the output interface includes voice output mode.
8. vehicle problem information feedback system as claimed in claim 7, which is characterized in that vehicle problem information feedback system
System further includes：
Microphone is used for the voice input mode；And
Loud speaker is used for the voice output mode.
9. vehicle problem information feedback system as described in claim 1, which is characterized in that the vehicle-mounted end further includes storage mould
Block, the memory module store the coding information of the vehicle, and the control module is by described problem information and the coding information
The background server is bound and is sent to, in order to which the background server feeds back the answer information to the coding information
Corresponding vehicle.
10. vehicle problem information feedback system as claimed in claim 9, which is characterized in that the background server further includes：
Encourage module, the background server to update the corresponding excitation score value of the coding information based on the problem information, and with this
The control module of the corresponding vehicle of coding information is communicated so that the excitation score value to be stored in the memory module.
11. vehicle problem information feedback system as claimed in claim 10, which is characterized in that the operating mode further includes：
Score value query pattern, the control module control the U/I interface in response to score value query pattern and show score value query interface
To export the excitation score value.
12. vehicle problem information feedback system as described in claim 1, which is characterized in that the control module is the vehicle
HMI controllers.
13. a kind of vehicle problem information feedback method is suitable for vehicle problem information feedback system, vehicle problem information feedback
System includes U/I interface, and the vehicle problem information feedback method includes the following steps：
S110：The U/I interface, which is controlled, in response to input pattern shows input interface；
S120：The problem of receiving vehicle input by user under input interface information；
S130：Based on the corresponding answer information of described problem acquisition of information；
S140：The U/I interface, which is controlled, in response to output mode shows output interface；And
S150：The answer information is exported in the output interface.
14. vehicle problem information feedback method as claimed in claim 13, which is characterized in that the vehicle problem information feedback
System further includes background server, and the background server includes database, and the database is for storing described problem information
And the corresponding answer information of the problem information, the step S130 are further comprising the steps of：
S131：The corresponding answer information of described problem information is searched in the database.
15. vehicle problem information feedback method as claimed in claim 14, which is characterized in that the step S130 further include with
Lower step：
When corresponding answer information is not present in described problem information, the corresponding answer information of input described problem information is simultaneously
The problem information and the corresponding answer information are stored to the database.
16. vehicle problem information feedback method as claimed in claim 13, which is characterized in that the vehicle problem information feedback
Method is further comprising the steps of：
In response under guide to visitors pattern, the first predeterminable area of the main interface of the U/I interface is triggered, and starts the input pattern；
And
In response under the guide to visitors pattern, the second predeterminable area of the main interface of the U/I interface is triggered, start described defeated
Go out pattern.
17. vehicle problem information feedback method as claimed in claim 13, which is characterized in that the vehicle problem information feedback
Method is further comprising the steps of：
Excitation score value based on the described problem information update vehicle is simultaneously stored in depositing for the vehicle problem information feedback system
It stores up in module.
18. vehicle problem information feedback method as claimed in claim 17, which is characterized in that the vehicle problem information feedback
Method is further comprising the steps of：
Under score value query pattern, controls the UI interface displays score value query interface and export the excitation point of the vehicle
Value.
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