CN108541005A - Telecommunications service householder method and system - Google Patents
Telecommunications service householder method and system Download PDFInfo
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- CN108541005A CN108541005A CN201710122100.5A CN201710122100A CN108541005A CN 108541005 A CN108541005 A CN 108541005A CN 201710122100 A CN201710122100 A CN 201710122100A CN 108541005 A CN108541005 A CN 108541005A
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- terminal device
- information
- network
- telecommunications service
- location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
- H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
- H04L41/507—Filtering out customers affected by service problems
Abstract
The present invention provides a kind of telecommunications service householder method and systems.Telecommunications service householder method according to the ... of the embodiment of the present invention includes：Obtain the wireless signaling between current time terminal device and base station；Based on the wireless signaling between current time terminal device and base station, network problem existing for network environment of the terminal device residing for current time is determined；And the relevant information of network problem existing for network environment of the terminal device residing for current time is sent to terminal device.Telecommunications service householder method and system according to the ... of the embodiment of the present invention, when network problem can occur in the network environment residing for terminal device, the relevant information of the network problem occurred in the network environment residing for terminal device is sent to terminal device in time, therefore the consumption experience of user can be improved.
Description
Technical field
The present invention relates to field of telecommunications, relate more specifically to a kind of telecommunications service householder method and system.
Background technology
In conventional telecommunications carrier network, user is asked by dialing the means such as 10086 to telecom operators' feedback network
Topic.Telecom operators, which must pass through the processing such as customer service worksheet processing, on-the-spot test, data analysis, could accurately hold the network that user encounters
Problem, and then provide the feedback information for the network problem reflected to the user.The flow of whole process is longer, thus can shadow
Ring the consumption experience of user.
Invention content
In view of above-described one or more problems, the present invention provides a kind of novel telecommunications service householder method and
System.
Telecommunications service householder method according to the ... of the embodiment of the present invention, including：It obtains in current time terminal device and base station
Between wireless signaling；Based on the wireless signaling between current time terminal device and base station, determine terminal device current
Network problem existing for network environment residing for moment；And send net of the terminal device residing for current time to terminal device
The relevant information of network problem existing for network environment.
Telecommunications service auxiliary system according to the ... of the embodiment of the present invention, including：Wireless signaling acquiring unit is configured as obtaining
Wireless signaling between current time terminal device and base station；Network problem determination unit is configured as based on when current
The wireless signaling between terminal device and base station is carved, determines network existing for network environment of the terminal device residing for current time
Problem；And network information transmission unit, it is configured as sending network of the terminal device residing for current time to terminal device
The relevant information of network problem existing for environment.
Telecommunications service householder method according to another embodiment of the present invention, including：The location information of record terminal device,
And/or the user of terminal device business calling information, and/or serving cell corresponding with the location information of terminal device/
The relevant information of signal strength/signal interference；And in real time, periodically or in response to server request, will be remembered
One or more information of record are sent to server.
Telecommunications service auxiliary system according to another embodiment of the present invention, including：Information recording unit is configured as recording
The business calling information of the location information of terminal device, and/or the user of terminal device, and/or believe with the position of terminal device
The relevant information of the corresponding serving cell/signal strength/signal interference of manner of breathing；And information transmitting unit, it is configured as in real time
Ground, periodically or in response to server request, one or more information that information recording unit is recorded are sent to
Server.
Telecommunications service householder method and system according to the ... of the embodiment of the present invention, can be in the network environment residing for terminal device
In when there is network problem, the network problem occurred in the network environment residing for terminal device is sent to terminal device in time
Relevant information, therefore the consumption experience of user can be improved.
Description of the drawings
By reading referring to the drawings to being described in detail made by non-limiting embodiment, other feature of the invention,
Objects and advantages will become more apparent upon, wherein same or analogous reference numeral indicates same or analogous feature.
Fig. 1 shows the structure diagram of telecommunications service auxiliary system according to the ... of the embodiment of the present invention；
Fig. 2 shows the flow charts of telecommunications service householder method according to the ... of the embodiment of the present invention；
Fig. 3 shows the structure diagram of telecommunications service auxiliary system according to the ... of the embodiment of the present invention；
Fig. 4 shows the structure diagram of telecommunications service auxiliary system according to another embodiment of the present invention；
Fig. 5 shows the computing device that can realize telecommunications service householder method and system according to the ... of the embodiment of the present invention
The structure chart of exemplary hardware architecture.
Specific implementation mode
The feature and exemplary embodiment of various aspects of the invention is described more fully below.In following detailed description
In, it is proposed that many details, in order to provide complete understanding of the present invention.But to those skilled in the art
It will be apparent that the present invention can be implemented in the case of some details in not needing these details.Below to implementing
The description of example is just for the sake of by showing that the example of the present invention is better understood from the present invention to provide.The present invention never limits
In any concrete configuration set forth below and algorithm, but cover under the premise of without departing from the spirit of the present invention element,
Any modification, replacement and the improvement of component and algorithm.In the the accompanying drawings and the following description, well known structure and skill is not shown
Art is unnecessary fuzzy to avoid causing the present invention.
It is currently, there are a kind of intelligence concentration complaint handling platform, which can be greatly improved the processing effect for complaining work order
Rate is greatly decreased the human resources that work order is complained in processing, while can recall customer complaint at that time by introducing signalling analysis
The sense of reality know condition, and by concentrating the intelligent judgment function of network optimization system and expert experience base to realize that complaint is asked
The quick positioning of topic.
But current intelligence concentrates complaint handling platform to have the following disadvantages：In most cases still need user
Reflect network problem by dialing 10086；Longitude and latitude position and/or the network coverage that user meets with traffic failure can not be extracted
Cell information, this brings very big difficulty to entire complaint handling；User can only passively wait for the handling result of complaint problem,
It can not actively know the relevant information of network problem existing for present position.
In view of above-described one or more problems, the present invention provides a kind of novel telecommunications service householder method and
System can send the relevant information of network problem existing for the network environment that terminal device is presently in terminal device, from
And improve the consumption experience of the user of terminal device.
Fig. 1 shows the structure diagram of telecommunications service auxiliary system according to the ... of the embodiment of the present invention.As shown in Figure 1, telecommunications
Service assistance system 100 includes client 102 and server 104, wherein：Client 102 is located on terminal device, is configured as
The business calling information of the user of the location information of terminal device and/or terminal device is sent to server 104；Server
104 are located in telecommunication carrier networks, are configured to respond to the location information of terminal device and/or the user of terminal device
Business calling information sends corresponding feedback information to terminal device, and is based at any time between terminal device and base station
Wireless signaling determine network problem existing for the network environment residing for the moment terminal device and send the net to terminal device
The relevant information of network problem.
In the following, the client of telecommunications service auxiliary system 100 according to the ... of the embodiment of the present invention is described in detail in conjunction with attached drawing
102.Here it is possible to which the client 102 of telecommunications service auxiliary system 100 is considered as individual telecommunications service auxiliary system.
Fig. 2 shows the structure diagrams of telecommunications service auxiliary system according to another embodiment of the present invention.As shown in Fig. 2,
Telecommunications service auxiliary system 200 includes information recording unit 202 and information transmitting unit 204, wherein：Information recording unit 202
It is configured as the location information of record terminal device, and/or the business calling information, and/or and terminal of the user of terminal device
The relevant information of the corresponding serving cell/signal strength/signal interference of location information of equipment；204 quilt of information transmitting unit
Be configured in real time, periodically or in response to server 104 the request information that is recorded information recording unit 202
It is sent to server 104.In some embodiments, the user of terminal device is being directed to certain moment by information transmitting unit 404
Business calling information is sent to before server 104, can also judge whether the business calling information is that the business repeated is complained
Information.
In some embodiments, telecommunications service auxiliary system 200 further includes anomalous event monitoring unit 206, is configured as
In terms of the wireless coverage, network interoperability, data network, hardware operating status, and/or the software operation state that monitor terminal device
Abnormal conditions, and the relevant information of the abnormal conditions monitored in real time or is periodically supplied to the use of terminal device
Family and/or server 104.
In some embodiments, anomalous event monitoring unit 206 can realize corresponding anomalous event by following processing
Monitoring：
Wireless coverage (weak covering, pingpang handoff)：In the measurement report (MR) reported by statistical analysis terminal device
Reference Signal Received Power (RSRP) judges the whether weak covering in terminal device position, by counting terminal device with communication network
The X2 handover events of network interaction and the frequency and source/destination cell of S1 handover events judge whether there is pingpang handoff problem.
Network interoperability (2,3,4G gravity treatments time-out, 4- ＞ 3- ＞ 2G, 4- ＞ 2G fall after rise)：Pass through statistical analysis terminal device
With the parameter of the event messages such as the tracking area update (TAU), routing region updating (RAU), cell reselection of communication network interaction
Judge whether the network interoperability process of terminal device has exception with interactive process.
Data network (PING, domain name system (DNS) time-out, data network off-grid, deactivation, connection failure)：Pass through system
Meter analysis terminal device is with all events in data network interactive user face (for example, transmission control protocol (TCP), domain name system
(DNS), hypertext transfer protocol (HTTP) etc.) process status, response code, timer expiry whether etc. judge terminal device
Upper network process with the presence or absence of abnormal.
Terminal behavior (off-grid, central processing unit and memory usage are high)：Hardware by monitoring terminal device runs shape
State judges whether the behavior of terminal device is abnormal.
Using behavior (no response, exception exit)：Judge software by monitoring the software operation state on terminal device
Whether behavior is abnormal.
In some embodiments, telecommunications service auxiliary system 200 further includes suspicious short message monitoring unit 208, is configured as
Whether the short message that identification terminal equipment receives is suspicious short message, counts the number of the suspicious short message received, and/or monitor eventually
End equipment whether there is short message failure.
In some embodiments, suspicious short message monitoring unit 208 can realize corresponding short message service by following processing
Monitoring：
Identify suspicious cell SMS：Cell Interworking GateWay (CGI) cell id and broadcast message analyzed in short message are known
Other suspicious short message.
Count suspicious short message：Count the number of the suspicious short message identified.
Short message fault detect：The interaction message state and parameter setting of short message are analyzed, whether detection terminal equipment deposits
In short message failure.
Short message sending/reception detection：Whether detection terminal equipment has abnormal the problem of sending and receiving short message, for example detects
Whether terminal device in high frequency time receives whether identical short message, detection terminal equipment send under non-user mode of operation automatically
A large amount of identical short messages are fixed toward some target transmission short message.
In the following, the server of telecommunications service auxiliary system 100 according to the ... of the embodiment of the present invention is described in detail in conjunction with attached drawing
104 and the telecommunications service householder method realized by server 104.Here it is possible to by the clothes of telecommunications service auxiliary system 100
Business device 104 and the telecommunications service householder method realized by server 104 are considered as individual telecommunications service auxiliary system and telecommunications
Service householder method.
Fig. 3 shows the flow chart of telecommunications service householder method according to the ... of the embodiment of the present invention.Fig. 4 is shown according to this hair
The structure diagram of the telecommunications service auxiliary system of bright embodiment.As shown in figure 4, telecommunications service auxiliary system 400 includes wireless communication
Acquiring unit 402, network problem determination unit 404 and network information transmission unit 406 are enabled, wherein：Wireless signaling obtains single
Member 402 is configured as obtaining the wireless signaling between current time terminal device and base station, that is, executes step S302；Network is asked
Topic determination unit 404 is configured as, based on the wireless signaling between current time terminal device and base station, determining terminal device
Network problem existing for network environment residing for current time executes step S304；Network information transmission unit 406 by with
It is set to the relevant information that network problem existing for network environment of the terminal device residing for current time is sent to terminal device, i.e.,
Execute step S306.
In some embodiments, wireless signaling acquiring unit 402 can be deposited from the wireless signaling in telecommunication carrier networks
Storage unit obtains the wireless signaling between current time terminal device and base station；End is determined in network problem determination unit 404
Existing for network environment of the end equipment residing for current time while network problem or later, network information transmission unit
406 can obtain terminal device residing for current time from the network problem relevant information storage unit in telecommunication carrier networks
Network environment existing for network problem relevant information and be sent to terminal device.Here, if network problem determination unit
404 determine that network problem is not present in network environment of the terminal device residing for current time, then network information transmission unit 406 can
To send the notification information that network problem is not present in network environment of the terminal device residing for current time to terminal device, also may be used
Not send any information to terminal device.
Telecommunications service auxiliary system and method according to the ... of the embodiment of the present invention, can be in the network environment residing for terminal device
In when there is network problem, send network problem present in the network environment residing for terminal device to terminal device in time
Relevant information, so as to alleviate bad consumption body of the user of terminal device when meeting with traffic failure to a certain extent
It tests.
In some embodiments, telecommunications service auxiliary system 400 can also include location information acquiring unit 408 and network
Information searching unit 410, wherein：Location information acquiring unit 408 is configured as obtaining the location information of terminal device；Network is believed
Breath searching unit 410 is configured as looking into the mapping table of the relevant information of pre-stored location information and network problem
Look for the relevant information of network problem corresponding with the location information of terminal device.In this case, the network information sends single
Member 406 is additionally configured to send the relevant information of network problem corresponding with the location information of terminal device to terminal device.
Here, the location information of terminal device can be terminal device current time position latitude and longitude information,
The cell identity information of terminal device coverage cell occupied by current time or the terminal input by user of terminal device are set
The identification information of the standby any time position before current time or current time.In addition, the position letter of terminal device
Breath can be that terminal device is actively sent to telecommunications service auxiliary system 400, can also be that telecommunications service auxiliary system 400 is led
It is dynamic to be obtained from terminal device.
For example, location information and network problem known to the position indicated by the location information can be prestored, for example,
Weak covering failure, closes down, forces and move, interfere, external explaining bore mapping table；When location information acquiring unit 408
Get the identification information in latitude and longitude information, the cell identity information of coverage cell or geographical location that terminal device reports
When, network information searching unit 410 can search and location information acquiring unit 408 in the pre-stored mapping table
The external explaining bore of the corresponding network problem of location information got, and the external explaining bore found is sent to
Terminal device, to improve the instant perception of the user of terminal device.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include that network is believed
Supplementary units 412 are ceased, which is configured as related to network problem in pre-stored location information
In the mapping table of information there is no terminal device current time location information and terminal device residing for current time
Network environment existing for network problem relevant information correspondence in the case of, by terminal device in the position at current time
Confidence is ceased correspondingly to be stored with the relevant information of network problem existing for network environment of the terminal device residing for current time
In the mapping table of the relevant information of pre-stored location information and network problem.In this way, can improve in real time pre-
The mapping table of the relevant information of the location information and network problem that first store, so as in more and more wide region model
Network corresponding with the location information of the user (that is, location information of the terminal device of the user) is provided to the user in enclosing to ask
The relevant information of topic.
In some embodiments, telecommunications service auxiliary system 300 according to the ... of the embodiment of the present invention can also include the letter of complaint
Receiving unit 414 is ceased, which is configured as business of the user for any time of receiving terminal apparatus
Calling information.Here, business calling information may include traffic failure type information, traffic failure description information, failure generation
Temporal information, failure scene information etc..
For example, arbitrary before calling information receiving unit 414 receives the user of terminal device for current time
While the business calling information of given time or later, wireless signaling acquiring unit 302 can be from telecommunication carrier networks
In wireless signaling storage unit obtain wireless signaling between the given time terminal device and base station；Network problem determines
Unit 404 can determine that terminal device is specified at this based on the wireless signaling between the given time terminal device and base station
Network problem existing for network environment residing for moment；Network information transmission unit 406 can send terminal to terminal device and set
The relevant information of network problem existing for the standby network environment residing for the given time.Here, if network problem determines list
Member 404 determines that network problem is not present in network environment of the terminal device residing for the given time, then network information transmission unit
406 can be from being stored with various businesses failure and lead to the relevant information for the one or more factors that these traffic failures occur
One or more factors of the traffic failure indicated by business calling information can be led to by being obtained in traffic failure information memory cell
Relevant information and be sent to terminal device.
In this way, the net for leading to the traffic failure indicated by business calling information can be provided to the user of terminal device in time
The relevant information of the relevant information of network problem or other one or more factors, so as to further alleviate terminal device
Bad consumption experience of the user when meeting with traffic failure.
In some embodiments, in the mapping table of the relevant information of pre-stored location information and network problem
Location information there is no terminal device in the given time exists with network environment of the terminal device residing for the given time
Network problem relevant information correspondence in the case of, network information supplementary units 412 can also exist terminal device
Network problem is related existing for the network environment of the location information of the given time and terminal device residing for the given time
Information is correspondingly stored in the mapping table of the relevant information of pre-stored location information and network problem.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include base station cloth
Office's optimization unit 416, station layout optimization unit are configured as believing in same position when the terminal device more than predetermined number
In the indicated regional extent of breath when the network problem of the residing weak covering of network environment all presence signals, the location information is judged
The layout density of increase base station is needed in indicated regional extent.
It should be noted that determining the network residing for terminal device based on the wireless signaling between terminal device and base station
The specific method of network problem existing for environment can be well known to those skilled in the art various methods, and which is not described herein again.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include complaint time
Counting number unit 418, the complaint counting how many times unit are configured as receiving terminal device when calling information receiving unit 414
When the business calling information of user, the complaint number of the user of terminal device is set to increase 1, and/or make user's needle of terminal device
1 is increased to the complaint number of the traffic failure indicated by business calling information.In this way, can be the user for terminal device
Determining for marketing strategy provides basic information.In addition, when being collected into the statistical data of complaint number of a large number of users, it can be with
Potential customer revenue model is established based on these statistical data, early warning emphasis user makes a reservation for for example, the years months amount of consumption is more than
The loss of the user of amount, the user for belonging to specific user group etc..
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include that hardware is believed
Acquiring unit 420 and hardware state judging unit 422 are ceased, wherein：Hardware information acquiring unit 420 is configured as acquisition terminal and sets
The relevant information of standby hardware operating status；Hardware state judging unit 422 is configured as the operation of the hardware based on terminal device
The relevant information of state judges the hardware of user terminal with the presence or absence of abnormal.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include hardware shape
State notification unit, the relevant information of the hardware operating status of terminal device is sent to terminal device.In some cases,
The exception of the hardware operating status of terminal device is also likely to be to lead to the factor of certain traffic failures, therefore monitor terminal device
Hardware operating status is also to determine that the occurrence cause of certain traffic failures is required.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include interaction letter
Acquiring unit 424 and connection status acquiring unit 426 are enabled, wherein：Interaction signaling acquiring unit 424 is configured as acquisition terminal and sets
The standby interaction signaling between data network；Connection status judging unit 426 is configured as being based on terminal device and data network
Between interaction signaling, judge network connection between user terminal and data network with the presence or absence of abnormal.Here, it is based on terminal
Interaction signaling between equipment and data network judges that the network connection between them can be with the presence or absence of abnormal specific method
Various methods are well known to those skilled in the art, which is not described herein again.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include connection shape
State notification unit, the relevant information of the connection status between terminal device and data network is sent to terminal device.
In some cases, the exception of the connection status between terminal device and data network be also likely to be cause certain traffic failures because
Element, therefore the connection status monitored between terminal device and data network is also to determine needed for the occurrence cause of certain traffic failures
It wants.
In some embodiments, telecommunications service auxiliary system 400 according to the ... of the embodiment of the present invention can also include for supervising
The unit of the operating status of client in control terminal equipment, to ensure the information got from the client on terminal device all
It is accurate.
Using telecommunications service auxiliary system according to the ... of the embodiment of the present invention and method, the client on terminal device can be passed through
End is complained to carry out business without carrying out business complaint by dialing 10086, therefore can be greatly reduced for handling industry
The demand for the personnel that business is complained；It can be provided a user according to the location information of user known to the position indicated by the location information
Network problem relevant information, therefore the right to know of user can be respected fully, improve the use perception of user；It can basis
The wireless signaling at the business calling information targeted moment of user determines the network of network environment of the user residing for the moment
Problem, therefore more targeted feedback information can be provided a user.
It can be by being incorporated in telecommunication carrier networks in conjunction with the telecommunications service householder method and system that Fig. 1 to Fig. 4 describes
Computing device or independently of telecommunication carrier networks computing device realize.Fig. 5, which is shown, can realize according to the present invention
The structure chart of the exemplary hardware architecture of the telecommunications service householder method of embodiment and the computing device of system.As shown in figure 5, meter
Calculate equipment 500 include input equipment 501, input interface 502, central processing unit 503, memory 504, output interface 505 and
Output equipment 506.Wherein, input interface 502, central processing unit 503, memory 504 and output interface 505 pass through bus
510 are connected with each other, and input equipment 501 and output equipment 506 pass through input interface 502 and output interface 505 and bus 510 respectively
Connection, and then connect with the other assemblies of computing device 500.For example, the position letter that 501 receiving terminal apparatus of input equipment reports
Breath and/or business calling information, and transmitted the location information received and/or business calling information by input interface 502
To central processing unit 503；Central processing unit 503 is carried out based on the computer executable instructions stored in memory 504 at correlation
Output information is temporarily or permanently stored in memory 504 to generate output information, then passes through output interface by reason
Output information is transmitted to output equipment 506 by 505；Output equipment 506 by output information be output to outside computing device 500 for
Family uses.
That is, Fig. 2 and telecommunications service auxiliary system shown in Fig. 4 200 and 400 can also be implemented as include：It deposits
Contain the memory of computer executable instructions；And processor, the processor can be with when executing computer executable instructions
Realize in conjunction with Fig. 3 and Fig. 4 telecommunications service householder methods described and system or combine the telecommunications service auxiliary system of Fig. 2 descriptions
System.
It should be clear that the invention is not limited in specific configuration described above and shown in figure and processing.
For brevity, it is omitted here the detailed description to known method.In the above-described embodiments, several tools have been described and illustrated
The step of body, is as example.But procedure of the invention is not limited to described and illustrated specific steps, this field
Technical staff can be variously modified, modification and addition after the spirit for understanding the present invention, or suitable between changing the step
Sequence.
Functional block shown in structures described above block diagram can be implemented as hardware, software, firmware or their group
It closes.When realizing in hardware, it may, for example, be electronic circuit, application-specific integrated circuit (ASIC), firmware appropriate, insert
Part, function card etc..When being realized with software mode, element of the invention is used to execute program or the generation of required task
Code section.Either code segment can be stored in machine readable media program or the data-signal by being carried in carrier wave is passing
Defeated medium or communication links are sent." machine readable media " may include any medium for capableing of storage or transmission information.
The example of machine readable media includes electronic circuit, semiconductor memory devices, ROM, flash memory, erasable ROM (EROM), soft
Disk, CD-ROM, CD, hard disk, fiber medium, radio frequency (RF) link, etc..Code segment can be via such as internet, inline
The computer network of net etc. is downloaded.
The present invention can realize in other specific forms, without departing from its spirit and essential characteristics.For example, particular implementation
Algorithm described in example can be changed, and system architecture is without departing from the essence spirit of the present invention.Therefore, currently
Embodiment be all counted as being exemplary rather than in all respects it is limited, the scope of the present invention by appended claims rather than
Foregoing description defines, also, falls into the meaning of claim and whole in the range of equivalent change to be included in
Among the scope of the present invention.
Claims (24)
1. a kind of telecommunications service householder method, including：
Obtain the wireless signaling between current time terminal device and base station；
Based on the wireless signaling between terminal device and the base station described in the current time, determine that the terminal device exists
Network problem existing for network environment residing for the current time；And
Network problem existing for network environment of the terminal device residing for the current time is sent to the terminal device
Relevant information.
2. telecommunications service householder method according to claim 1, further includes：
Obtain the location information of the terminal device；
It is searched and the terminal device in the mapping table of the relevant information of pre-stored location information and network problem
The corresponding network problem of location information relevant information；And
The relevant information of network problem corresponding with the location information of the terminal device is sent to the terminal device.
3. telecommunications service householder method according to claim 2, wherein the location information of the terminal device is the end
Latitude and longitude information of the end equipment in current time position, terminal device coverage cell occupied by the current time
Cell identity information or the terminal device input by user of the terminal device at the current time or described work as
The identification information of any time position before the preceding moment.
4. telecommunications service householder method according to claim 2, wherein if the pre-stored location information and net
Location information and institute of the terminal device at the current time are not present in the mapping table of the relevant information of network problem
The correspondence of the relevant information of network problem existing for network environment of the terminal device residing for the current time is stated, then will
Location information and terminal device network rings the current time residing for of the terminal device at the current time
The relevant information of network problem existing for border is correspondingly stored in the phase of the pre-stored location information and network problem
In the mapping table for closing information.
5. telecommunications service householder method according to claim 1 or 2, further includes：
When the user for receiving the terminal device is directed to the business calling information of any time, obtain described in the moment
Wireless signaling between terminal device and the base station；
Based on the wireless signaling between terminal device and the base station described in the moment, determine the terminal device described
Network problem existing for network environment residing for moment；And
The phase of network problem existing for network environment of the terminal device residing for the moment is sent to the terminal device
Close information.
6. telecommunications service householder method according to claim 5, further includes：
If the end is not present in the mapping table of the relevant information of the pre-stored location information and network problem
End equipment network existing for the network environment residing for the moment of location information and the terminal device at the moment is asked
The correspondence of the relevant information of topic, then by the terminal device in the location information at the moment and the terminal device in institute
The relevant information for stating network problem existing for the network environment residing for the moment is correspondingly stored in the pre-stored position
In the mapping table of information and the relevant information of network problem.
7. telecommunications service householder method according to claim 1, further includes：
When the network environment residing in the regional extent indicated by same position information of the terminal device more than predetermined number all
When the network problem of the weak covering of presence signal, the arrangement for needing to increase base station in the regional extent indicated by the location information is judged
Density.
8. telecommunications service householder method according to claim 5, further includes：
When receiving the business calling information, the complaint number of the user of the terminal device is set to increase 1, and/or make institute
The user for stating terminal device increases 1 for the complaint number of the traffic failure indicated by the business calling information.
9. a kind of telecommunications service auxiliary system, including：
Wireless signaling acquiring unit is configured as obtaining the wireless signaling between current time terminal device and base station；
Network problem determination unit is configured as based on the nothing between terminal device and the base station described in the current time
Line signaling determines network problem existing for network environment of the terminal device residing for the current time；And
Network information transmission unit is configured as sending the terminal device residing for the current time to the terminal device
Network environment existing for network problem relevant information.
10. telecommunications service auxiliary system according to claim 9, further includes：
Location information acquiring unit is configured as obtaining the location information of the terminal device；
Network information searching unit is configured as in pre-stored location information pass corresponding with the relevant information of network problem
It is the relevant information that network problem corresponding with the location information of the terminal device is searched in table, wherein
The network information transmission unit is additionally configured to send the location information with the terminal device to the terminal device
The relevant information of corresponding network problem.
11. telecommunications service auxiliary system according to claim 10, wherein the location information of the terminal device is described
Terminal device covers in the latitude and longitude information of current time position, the terminal device occupied by the current time small
The terminal device input by user of the cell identity information in area or the terminal device is at current time or described
The identification information of any time position before current time.
12. telecommunications service auxiliary system according to claim 10, further includes：
Network information supplementary units are configured as pair in the relevant information of the pre-stored location information and network problem
It answers and the terminal device is not present in relation table in the location information at the current time and the terminal device described current
In the case of the correspondence of the relevant information of network problem existing for network environment residing for moment, the terminal device is existed
Network is asked existing for the network environment of the location information at the current time and the terminal device residing for the current time
The relevant information of topic is correspondingly stored in pre-stored location information pass corresponding with the relevant information of network problem
It is in table.
13. telecommunications service auxiliary system according to claim 9 or 10, further includes：
Calling information receiving unit is configured as receiving the business letter of complaint of the user for any time of the terminal device
Breath, wherein
The wireless signaling acquiring unit is additionally configured to obtain between terminal device and the base station described in the moment
Wireless signaling,
The network problem determination unit is additionally configured to based between terminal device and the base station described in the moment
Wireless signaling determines network problem existing for network environment of the terminal device residing for the moment, and
The network information transmission unit is additionally configured to send the terminal device in the moment institute to the terminal device
The relevant information of network problem existing for the network environment at place.
14. telecommunications service auxiliary system according to claim 13, further includes：
Network information supplementary units are configured as pair in the relevant information of the pre-stored location information and network problem
Answer in relation table there is no the terminal device the moment location information and the terminal device residing for the moment
Network environment existing for network problem relevant information correspondence in the case of, by the terminal device at the moment
Network environment residing for the moment of location information and the terminal device existing for network problem relevant information it is opposite
It is stored in answering in the mapping table of the relevant information of the pre-stored location information and network problem.
15. telecommunications service auxiliary system according to claim 9, further includes：
Station layout optimizes unit, is configured as the area indicated by same position information when the terminal device more than predetermined number
Within the scope of domain when the network problem of the residing weak covering of network environment all presence signals, the region indicated by the location information is judged
The layout density of increase base station is needed in range.
16. telecommunications service auxiliary system according to claim 13, further includes：
Counting how many times unit is complained, is configured as when the calling information receiving unit receives the business calling information,
So that the complaint number of the user of the terminal device is increased 1, and/or the user of the terminal device is made to be complained for the business
The complaint number of traffic failure indicated by information increases 1.
17. telecommunications service auxiliary system according to claim 9, further includes：
Hardware information acquiring unit is configured as obtaining the relevant information of the hardware operating status of the terminal device；And
Hardware state judging unit is configured as the relevant information of the hardware operating status based on the terminal device, judges institute
The hardware of user terminal is stated with the presence or absence of abnormal.
18. telecommunications service auxiliary system according to claim 9, further includes：
Interaction signaling acquiring unit, is configured as obtaining the interaction signaling between the terminal device and data network；And
Connection status judging unit is configured as, based on the interaction signaling between the terminal device and the data network, sentencing
Disconnected network connection between the user terminal and the data network is with the presence or absence of abnormal.
19. a kind of telecommunications service householder method, including：
Record terminal device location information, and/or the terminal device user business calling information, and/or with it is described
The relevant information of the corresponding serving cell/signal strength/signal interference of location information of terminal device；And
In real time, periodically or in response to server request, the one or more information recorded are sent to described
Server.
20. telecommunications service householder method as claimed in claim 19, further includes：
Monitor wireless coverage, network interoperability, data network, hardware operating status, and/or the running software of the terminal device
Monitored abnormal conditions in real time or are periodically supplied to the user of the terminal device by the abnormal conditions of state, and/
Or the relevant information of the abnormal conditions monitored is sent to the server in real time or periodically.
21. telecommunications service householder method as claimed in claim 19, further includes：
Identify short message that the terminal device receives whether be the suspicious short message that suspicious short message, statistics receive number and/
Or the monitoring terminal device whether there is short message failure.
22. a kind of telecommunications service auxiliary system, including：
Information recording unit is configured as the business of the location information of record terminal device, and/or the user of the terminal device
The phase of calling information, and/or serving cell/signal strength/signal interference corresponding with the location information of the terminal device
Close information；And
Information transmitting unit, be configured as in real time, periodically or in response to server request, described information is remembered
One or more information that record unit is recorded are sent to server.
23. telecommunications service auxiliary system as claimed in claim 22, further includes：
Anomalous event monitoring unit, be configured as monitoring the wireless coverage of the terminal device, network interoperability, data network,
The abnormal conditions of hardware operating status, and/or software operation state carry monitored abnormal conditions in real time or periodically
The user of the terminal device is supplied, and/or in real time or periodically by the relevant information of the abnormal conditions monitored
It is sent to the server.
24. telecommunications service auxiliary system as claimed in claim 22, further includes：
Suspicious short message monitoring unit is configured as identifying whether the short message that the terminal device receives is suspicious short message, statistics
The number, and/or the monitoring terminal device of the suspicious short message received whether there is short message failure.
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| CN201710122100.5A CN108541005A (en) | 2017-03-03 | 2017-03-03 | Telecommunications service householder method and system |
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| CN201710122100.5A CN108541005A (en) | 2017-03-03 | 2017-03-03 | Telecommunications service householder method and system |
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