CN108510287A - Judgment method, electronic device and the computer readable storage medium that client pays a return visit - Google Patents
Judgment method, electronic device and the computer readable storage medium that client pays a return visit Download PDFInfo
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- CN108510287A CN108510287A CN201810042636.0A CN201810042636A CN108510287A CN 108510287 A CN108510287 A CN 108510287A CN 201810042636 A CN201810042636 A CN 201810042636A CN 108510287 A CN108510287 A CN 108510287A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
Abstract
The invention discloses judgment method, electronic device and computer readable storage mediums that a kind of client pays a return visit, belong to and bury a technical field.A kind of judgment method that client pays a return visit, includes the following steps：S1, it is arranged on the APP pages and buries a little, for records operation behavior of the client on the APP pages；S2, record the beginning class bury a little be triggered after the beginning event information that generates；S3, judge whether to receive in preset time interval buried with the beginning class triggered a little it is corresponding terminate class bury a little be triggered after the completion event information that generates directly terminate if having if not thening follow the steps S4；S4, generation generate class breakpoint and are sent to customer service system.The present invention is by some specific APP pages bury a little so that when client's APP page operations are met difficulty, contact staff can pay a return visit client in time, its is helped to solve the problems, such as, the case where loss due to APP operations are led to the problem of to avoid client.
Description
Technical field
The present invention relates to a technical field is buried, being related to judgment method, electronic device and computer that a kind of client pays a return visit can
Read storage medium.
Background technology
With the rapid development of Internet, the use of various APP is very extensive.
But client is frequently encountered various problem when operating APP；Such as：Registration repeatedly failure；Check guarantor
Single repeatedly failure；It has submitted order several days and does not all carry out and pay the bill etc..There is such situation, one may be lost for company
Portions of client, benefit may also be affected, if encounter these problems, can be intervened as early as possible by return visit of attending a banquet, can
Farthest to retain a part of client.However when also some clients hold APP before operation, some problems are encountered, but
Return visit service of attending a banquet is not needed to or do not liked, if intervened simply using return visit of attending a banquet, and client can be allowed to feel quilt
Harassing and wrecking, customer experience are bad.
Invention content
The technical problem to be solved by the present invention is to cause to overcome to meet difficulty as guest operation APP in the prior art
When the case where customer churn, occurs, it is proposed that a kind of judgment method, electronic device and computer-readable storage medium that client pays a return visit
Matter is intervened by return visit appropriate, and client is helped to solve a problem promptly, and farthest to retain client, improves customer experience.
The present invention is to solve above-mentioned technical problem by following technical proposals：
A kind of judgment method that client pays a return visit, includes the following steps：
S1, it is arranged on the APP pages and buries a little, the operation behavior for burying record client on the APP pages is described to bury a little
It buries including beginning class and is a little buried a little with end class, the beginning class, which is buried, is a little buried and is a little arranged in a manner of one-to-one with the end class
On the APP pages；
S2, record the beginning class bury a little be triggered after the beginning event information that generates, the beginning event information includes
Bury a title, the telephone number of client, device number, triggered time and customer ID；
S3, judge whether to receive in preset time interval and bury a little corresponding end class with the beginning class triggered
Bury the completion event information generated after being a little triggered, it is described complete event information include bury a title, client telephone number, set
Standby number, triggered time and customer ID, if not thening follow the steps S4, if deleting corresponding beginning event information and completing thing
Terminate after part information；
S4, generation class breakpoint is generated, and the information for generating class breakpoint is sent to customer service system.
Wherein, the customer service system is artificial customer service system or intelligent customer service system.
Further,
Further include after S2：
S20, judge the beginning class bury a little be triggered after whether generate selection and play frame, the selection plays frame equipped with several
Option, the option include artificial customer service, intelligent customer service and do not need, and if so then execute step S5, then follow the steps S3 if not；
S5, reception and the option for judging client's selection, if option, which is intelligent customer service, thens follow the steps S6, if option is artificial
Customer service thens follow the steps S7, if option be need not if directly terminate；
S6, generation class breakpoint is generated, and the information for generating class breakpoint is sent to intelligent customer service system；
S7, generation class breakpoint is generated, and the information for generating class breakpoint is sent to artificial customer service system.
Preferably, S3 specifically include it is following step by step：
S31, whether received by preset detection time interval cycle detection the end class bury a little be triggered after generate
Completion event information then follow the steps S33 if not if so then execute step S32；
S32, a title and device number are buried according to include in completion event information, whether judges the completion event information
It is corresponding with the beginning event information of record, if then directly terminating, if otherwise executing S33；
S33, judge the triggered time for including in event information since described to current time time interval whether
S31 is thened follow the steps if not if so then execute step S4 more than the preset time interval.
Preferably, when the generated time for generating class breakpoint is the triggering for including in the beginning event information
Between.
Preferably, after generating class breakpoint and generating, the beginning event information of deletion record.
Wherein, described bury is realized by the way of statistics codes are added in the code in the APP pages, when statistics codes quilt
The corresponding event information for burying a little and generating described in triggering when execution.
A kind of electronic device, including memory and processor are stored with and can be executed by the processor on the memory
The judgement system paid a return visit of client, the judgement system that the client pays a return visit includes：
The APP pages are arranged on the APP pages and bury a little, described to bury an operation behavior of the record client on the APP pages,
It is described bury include a little start class bury a little with terminate class and bury a little, the beginning class, which is buried, a little buries a little with one-to-one with the end class
Mode is arranged on the APP pages；
Logging modle, for record the beginning class bury a little be triggered after the beginning event information that generates, the beginning thing
Part information includes burying a title, the telephone number of client, device number, triggered time and customer ID；
Judgment module, for judge whether to have in preset time interval buried with the beginning class triggered it is a little corresponding
Terminate class bury a little be triggered after the completion event information that generates, the completion event information include bury a title, client phone
Number, device number, triggered time and customer ID；
Breakpoint generation issues module, and the beginning class for receiving Yu being triggered in preset time interval is buried a little opposite
The end class answered is buried a little be triggered after generate completion event information when, generate and generate class breakpoint, and by the generation class breakpoint
Information be sent to customer service system.
Preferably, the judgement system of client's return visit further includes：
Play frame identification module, for judge the beginnings class bury a little be triggered after whether generate select bullet frame, the selection
It plays frame and is equipped with several options, the option includes artificial customer service, intelligent customer service and do not need；
Option receives judgment module, for after generating selection and playing frame, receiving and judging the option of client's selection；
Breakpoint generates distribution module, and the option for select according to client generates generation class breakpoint, and by the generation class
The information of breakpoint is sent to customer service system corresponding with the option.
A kind of computer readable storage medium is stored with the judgement system of client's return visit in the computer readable storage medium
System, the judgement system that the client pays a return visit can be performed by least one processors, so that at least one processor executes
The step of judgment method that client as described in any one of aforementioned pays a return visit.
The positive effect of the present invention is that：The present invention works as visitor by some specific APP pages bury a little
Family can trigger these and bury when operation is met difficulty on these APP pages is a little issued to customer service system to form breakpoint so that
After contact staff learns these information by customer service system, client can be paid a return visit in time, client is helped to solve the problems, such as, improve client's body
The case where testing, being lost in due to APP operations are led to the problem of to avoid client.
Description of the drawings
Fig. 1 shows the hardware structure schematic diagram of one embodiment of electronic device of the present invention；
Fig. 2 shows the program module signals for the judgement system first embodiment that client in electronic device of the present invention pays a return visit
Figure；
Fig. 3 shows the program module signal for the judgement system second embodiment that client pays a return visit in electronic device of the present invention
Figure；
Fig. 4 shows the flow chart for the judgment method embodiment one that client of the present invention pays a return visit；
Fig. 5 shows the flow chart for the judgment method embodiment two that client of the present invention pays a return visit；
Fig. 6 shows the flow chart for the judgment method embodiment three that client of the present invention pays a return visit；
Fig. 7 is shown in the judgment method example IV that client of the present invention pays a return visit about judging whether to need to generate to generate class
The flow chart of breakpoint.
Specific implementation mode
It is further illustrated the present invention below by the mode of embodiment, but does not therefore limit the present invention to the reality
It applies among a range.
First, the present invention proposes a kind of electronic device.
As shown in fig.1, being the hardware structure schematic diagram of one embodiment of electronic device of the present invention.It is described in the present embodiment
Electronic device 2 be it is a kind of can be automatic to carry out numerical computations and/or information processing according to the instruction for being previously set or storing
Equipment.For example, it may be smart mobile phone, tablet computer, laptop, desktop computer, rack-mount server, blade type take
It is engaged in device, tower server or Cabinet-type server (including the server set that independent server or multiple servers are formed
Group) etc..As shown, the electronic device 2 includes at least, but it is not limited to, connection storage can be in communication with each other by system bus
The judgement system 20 that device 21, processor 22, network interface 23 and client pay a return visit.Wherein：
The memory 21 includes at least a type of computer readable storage medium, and the readable storage medium storing program for executing includes
Flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memories etc.), random access storage device (RAM), it is static with
Machine accesses memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), may be programmed only
Read memory (PROM), magnetic storage, disk, CD etc..In some embodiments, the memory 21 can be the electricity
The internal storage unit of sub-device 2, for example, the electronic device 2 hard disk or memory.In further embodiments, the memory
21 can also be the External memory equipment of the electronic device 2, such as the plug-in type hard disk being equipped on the electronic device 2, intelligence
Storage card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card)
Deng.Certainly, the memory 21 can also both include the internal storage unit of the electronic device 2 or be set including its external storage
It is standby.In the present embodiment, the memory 21 is installed on the operating system and types of applications of the electronic device 2 commonly used in storage
Software, for example, the client pay a return visit judgement system 20 program code etc..In addition, the memory 21 can be also used for temporarily
Ground stores the Various types of data that has exported or will export.
The processor 22 can be in some embodiments central processing unit (Central Processing Unit,
CPU), controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in the control electricity
The overall operation of sub-device 2, such as execute and carry out data interaction with the electronic device 2 or communicate relevant control and processing
Deng.In the present embodiment, the processor 22 is for running the program code stored in the memory 21 or processing data, example
The judgement system 20 that client as described in running pays a return visit.
The network interface 23 may include radio network interface or wired network interface, which is commonly used in
Communication connection is established between the electronic device 2 and other electronic devices.For example, the network interface 23 is used to incite somebody to action by network
The electronic device 2 is connected with exterior terminal, between the electronic device 2 and exterior terminal establish data transmission channel and
Communication connection etc..The network can be intranet (Intranet), internet (Intemet), global system for mobile telecommunications system
Unite (Global System of Mobile communication, GSM), wideband code division multiple access (Wideband Code
Division Multiple Access, WCDMA), 4G networks, 5G networks, bluetooth (Bluetooth), Wi-Fi etc. is wireless or has
Gauze network.
It should be pointed out that Fig. 1 illustrates only the electronic device 2 with component 21-23, it should be understood that not
It is required that implement all components shown, the implementation that can be substituted is more or less component.
In the present embodiment, the judgement system 20 that the client being stored in memory 21 pays a return visit can be divided into one
A or multiple program modules, one or more of program modules are stored in memory 21, and can be by one or more
A processor (the present embodiment is processor 22) is performed, to complete the present invention.
For example, the program module schematic diagram for 20 first embodiment of judgement system paid a return visit Fig. 2 shows the client, the reality
It applies in example, the judgement system 20 that the client pays a return visit can be divided into the APP pages 201, logging modle 202, judgment module 203
Module 204 is issued with breakpoint generation.Wherein, the so-called program module of the present invention is a series of meters for referring to complete specific function
Calculation machine program instruction section, than program more suitable for describing the judgement system 20 of client's return visit in the electronic device 2
Implementation procedure.The concrete function of the program module 201-204 will specifically be introduced by being described below.
Setting is buried a little on the APP pages 201, the operation behavior for burying record client on the APP pages, described to bury
Point includes starting class and burying a little to bury a little with end class, and the beginning class, which is buried, is a little buried and a little set in a manner of one-to-one with the end class
It sets on the APP pages.
The reality of burying is exactly data acquisition, is mainly used for event statistics, and event herein is customized event, such as
Registration failure, inquiry are unsuccessfully etc..Specifically, setting beginning class is buried a little on the registration failure page, is set on the page succeeding in registration
Corresponding end class is set to bury a little；Or setting beginning class is buried a little in inquiry failure page, in the successful inquiring page
The upper corresponding end class of setting is buried a little；Beginning class is buried the correspondence a little buried a little with end class and is known by burying a title
Not.
Described bury a little specifically is realized by the way of statistics codes are added in the code in the APP pages, when statistics codes quilt
The corresponding event information for burying a little and generating described in triggering when execution.
The logging modle 202 be used to record the beginning class bury a little be triggered after the beginning event information that generates, it is described
It includes burying a title, the telephone number of client, device number, triggered time and customer ID to start event information.
The judgment module 203 buries a phase for judging whether to have in preset time interval with the beginning class triggered
It is corresponding terminate class bury a little be triggered after the completion event information that generates, the completion event information is including burying a title, client
Telephone number, device number, triggered time and customer ID.
The breakpoint generation issues module 204 and is buried with the beginning class triggered for being received in preset time interval
Point is corresponding terminate class bury a little be triggered after generate completion event information when, generate generation class breakpoint, and by the generation
The information of class breakpoint is sent to customer service system.
By client, register account number illustrates for sending registration failure on the APP pages below：
1, it when making the APP pages, for registration failure and succeeds in registration and bury a little in advance, the registration failure is to open
Beginning class is buried a little, described to succeed in registration, and is buried a little for corresponding end class.
2, client opens the operation that the APP pages carry out register account number, and the printed words of pop-up registration failure touch after clicking submission
It has sent out a beginning class to bury a little, has produced beginning event information immediately, this starts event information and can be recorded from the background.
3, it is buried from beginning class from being a little triggered, backstage constantly detects whether to receive buries a little with the beginning class triggered
It is corresponding terminate class bury a little be triggered after the completion event information that generates；Believe especially by event information and the event of beginning is completed
In breath bury a title, the telephone number of client, device number etc. compare confirm triggered end class bury a little whether with triggered
Beginning class bury it is a little corresponding.
4, it is not still received by preset time interval from oneself beginning class is buried and is a little triggered corresponding
Terminate class bury a little be triggered after the completion event information that generates, that is, indicate can client do not complete login account, just generation from the background
Class breakpoint is generated, and the information of the breakpoint is issued in customer service system, transfers to customer service to handle, for example customer service passes through call-on back by phone
Client is helped to solve registration problem.
It is registered it is of course also possible to which client has carried out second after registration failure, it is assumed that succeed in registration for the second time, just
End class can be triggered to bury a little and then generate completion event information, corresponded if terminating class and burying the time gap being a little triggered
Beginning class bury time for being a little triggered and be no more than preset time interval, then judge that client oneself solves the problems, such as, into without
Generation class breakpoint can be generated to be issued in customer service system.
In another example Fig. 3 shows the program module schematic diagram for 20 second embodiment of judgement system that the client pays a return visit, it should
In embodiment, the judgement system 20 that the client pays a return visit can also be divided into the APP pages 201, logging modle 202, judge mould
Block 203, breakpoint generation issue module 204, play frame identification module 205, option reception judgment module 206 and breakpoint generation distribution mould
Block 207.
Wherein, the same aforementioned first embodiments of module 201-204, details are not described herein again.
The bullet frame identification module 205 for judge the beginnings class bury a little be triggered after whether generate select bullet frame, institute
It states selection and plays frame equipped with several options, the option includes artificial customer service, intelligent customer service and do not need.Here specific option
Content be refer to, because the option for being interpreted as similar is included within protection scope of the present invention, i.e., " artificial customer service " option is simultaneously
The display content for not referring to option must be this four words, as long as the meaning of similar artificial customer service, the protection of other options
Range is the same as " artificial customer service " option.
The option receives judgment module 206 and is used for after generating selection and playing frame, receives and judge the option of client's selection.
The breakpoint generates distribution module 207 and is used to generate generation class breakpoint according to the option that client selects, and will be described
The information for generating class breakpoint is sent to customer service system corresponding with the option.
Since some clients think that oneself can be solved in generation problem, helped without customer service, also some clients are occurring
Think to seek customer service help immediately after problem, thus is provided with selection after certain beginning classes are buried and are a little triggered and plays frame.
Connect example, it is assumed that client occurs selection after registration failure and plays frame, and client has selected manual service, then backstage
It can be immediately generated and generate class breakpoint, and the information for generating class breakpoint is sent to artificial customer service system, without continuing waiting for
It is just generated after preset time interval and generates class breakpoint.And if client has selected not needing, backstage will not carry out any behaviour
Make, be only merely record start class bury a little be triggered after the beginning event information that generates.
Secondly, the present invention proposes a kind of judgment method that client pays a return visit.
In embodiment one, as shown in figure 4, the judgment method that the client pays a return visit includes the following steps：
S1, it is arranged on the APP pages and buries a little, the operation behavior for burying record client on the APP pages is described to bury a little
It buries including beginning class and is a little buried a little with end class, the beginning class, which is buried, is a little buried and is a little arranged in a manner of one-to-one with the end class
On the APP pages.
It is exactly data acquisition that the webpage, which buries reality, is mainly used for event statistics, and event herein is customized event,
For example registration failure, inquiry are unsuccessfully etc..Specifically, setting beginning class is buried a little on the registration failure page, in the page that succeeds in registration
The upper corresponding end class of setting is buried a little；Or setting beginning class is buried a little in inquiry failure page, in successful inquiring
Corresponding end class is arranged on the page to bury a little；Start class and bury a little to bury correspondence a little by burying a title with end class
To identify.
Described bury a little specifically is realized by the way of statistics codes are added in the code in the APP pages, when statistics codes quilt
The corresponding event information for burying a little and generating described in triggering when execution.
S2, record the beginning class bury a little be triggered after the beginning event information that generates, the beginning event information includes
Bury a title, the telephone number of client, device number, triggered time and customer ID.
S3, judge whether to receive in preset time interval and bury a little corresponding end class with the beginning class triggered
Bury the completion event information generated after being a little triggered, it is described complete event information include bury a title, client telephone number, set
Standby number, triggered time and customer ID, if not thening follow the steps S4, if deleting corresponding beginning event information and completing thing
Terminate after part information.
S4, generation class breakpoint is generated, and the information for generating class breakpoint is sent to customer service system.
Specifically, when the generated time for generating class breakpoint is the triggering for including in the beginning event information
Between.In other words, specially preset although generation class breakpoint actually generates the time after beginning event information generation
After time interval is passed through, but finally needs the generated time by generation class breakpoint to be modified to the beginning event information and include
The triggered time, that is, generate class breakpoint generated time be beginning class bury the time being a little triggered.
Customer service system described here is to refer to, and can be artificial customer service system, intelligent customer service system, it is also possible to be artificial
The customer service system being intelligently combined.
Below the method is illustrated so that client checks policy information failure as an example：
1, when developing the APP pages certain specific codes are written, when client is checked by the APP pages in APP developer
After policy information failure, these specific codes will be performed, and then sent to backstage and started event information.
2, client checks the policy information of oneself by the APP pages, the prompt that policy information checks failure occurs, at this time
Just it triggers preset beginning class to bury a little, and then generates beginning event information, include to bury roll-call in the time started information
Claim device number that (check declaration form fail), the phone number of client, client use, start class and bury the time being a little triggered, if
There is customer ID, then also can include customer ID.
3, receive and record the beginning event information from the background, and constantly cycle detection whether receive it is corresponding complete
It will not be received in preset time interval corresponding at event information if client checks declaration form never success
Event information is completed, therefore backstage judges that the client checks that declaration form fails.(assuming that backstage detects corresponding completion event
Information will not then generate the action for generating class breakpoint and issuing, while by corresponding beginning event information and complete event letter
Breath is deleted, and the event for having occurred that breakpoint is prevented to generate is equivalent to).
4, backstage generates generation class breakpoint and is sent to customer service system, and customer service is transferred to carry out return visit processing.
By be arranged it is such bury a little, can know the problem of client encounters in time, and in time make intervention, with by and
When for client's queueing problem Win Clients good opinion, and then retrieve client as far as possible.
It in embodiment two, is based on the basis of embodiment one, as shown in figure 5, the judgment method that the client pays a return visit
Include the following steps：
S1-S3 is as in the first embodiment, details are not described herein again.
S4, generation class breakpoint is generated, the information for generating class breakpoint is sent to customer service system, and generating class breakpoint
After generation, the beginning event information of deletion record.
Due to the limited storage space on backstage, thus after generation class breakpoint generates and is issued to customer service system, backstage is logical
It crosses to be automatically deleted and starts event information to discharge storage pressure.
It in embodiment three, is based on the basis of embodiment two, as shown in fig. 6, the judgment method that the client pays a return visit
Include the following steps：
S1-S2 is with embodiment two, and details are not described herein again.
S20, judge the beginning class bury a little be triggered after whether generate selection and play frame, the selection plays frame equipped with several
Option, the option include artificial customer service, intelligent customer service and do not need, and if so then execute step S5, then follow the steps S3 if not.
It is paid a return visit since some clients do not like, a selection occur after beginning class is buried and is a little triggered plays frame, with
It allows the return visit that client independently chooses whether to need customer service to intervene, because although some clients need customer service return visit, but does not like
The mode of intelligent customer service, and the artificial customer service of preference, thus, here customer service by being subdivided into artificial customer service and intelligent customer service.
Button there are three being set on the selection bullet frame corresponds to the artificial customer service of three options, intelligent customer service and does not need respectively,
Client is made a choice by click button.Specific option content in the present invention is to refer to, because the option for being interpreted as similar all wraps
It includes within protection scope of the present invention, i.e., " artificial customer service " option does not imply that the display content of option must be this four
Word, as long as the meaning of similar artificial customer service, the protection domain of other options is the same as " artificial customer service " option.
S3-S4 is with embodiment two, and details are not described herein again.
S5, reception and the option for judging client's selection, if option, which is intelligent customer service, thens follow the steps S6, if option is artificial
Customer service thens follow the steps S7, if option be need not if directly terminate；
S6, generation class breakpoint is generated, the information for generating class breakpoint is sent to intelligent customer service system, and generating class
After breakpoint generates, the beginning event information of deletion record；
S7, generation class breakpoint is generated, the information for generating class breakpoint is sent to artificial customer service system, and generating class
After breakpoint generates, the beginning event information of deletion record.
Example is connected, the present embodiment three is described further：
Assuming that after client checks policy information failure, it is shown that selection plays frame, and client clicks " artificial customer service " button, this
When backstage generate to generate at once and class breakpoint and the information of the breakpoint be sent to artificial customer service system, rather than institute in embodiment two
As stating, need not detecting corresponding completion thing by preset time interval and in the preset time interval
It when part information, just generates and generates class breakpoint, also corresponding to after client has selected artificial customer service can be by priority processing；
Operation after client's click " intelligent customer service " button is only to generate class to break with being operated after clicking " artificial customer service " button
The system that point issues is different, and after selecting intelligent customer service, generating the information of class breakpoint will be sent in intelligent customer service, by intelligent visitor
Clothes pay a return visit client.
Certainly, it is not excluded for intelligent customer service and artificial customer service here during paying a return visit in the later stage, client can select further
The possibility of switching.
And if client clicks " not needing " button, backstage will not carry out any operation, only be to record opening for generation
Beginning event information.
Those skilled in the art it is to be understood that artificial customer service described here, intelligent customer service and needing not be refers to,
The word of the same or similar meaning can be stated with other or phrase replaces, case above all protection scope of the present invention it
It is interior.
In example IV, it is based on the basis of embodiment three, as shown in fig. 7, the step S3 specifically includes following point
Step：
S31, whether received by preset detection time interval cycle detection the end class bury a little be triggered after generate
Completion event information then follow the steps S33 if not if so then execute step S32；
S32, a title and device number are buried according to include in completion event information, whether judges the completion event information
It is corresponding with the beginning event information of record, if then directly terminating, if otherwise executing S33；
S33, judge the triggered time for including in event information since described to current time time interval whether
S31 is thened follow the steps if not if so then execute step S4 more than the preset time interval.
Example is connected, it, from the background can be by preset detection in the case where not generating selection after beginning class is buried and is a little triggered and playing frame
Time interval persistent loop monitor whether to receive terminate class bury a little be triggered after the completion event information that generates.
Assuming that monitoring that some completes event information, then buried by include in completion event information and beginning event information
Point title, device number etc., whether be corresponding, that is, judge that client looks into if judging that the beginning class being triggered is buried a little and terminated class and buries a little
See policy information failure after one section of preset period in whether by oneself by Resolving probiems, finally successfully view guarantor
Single information.If corresponding, then it is assumed that client is not necessarily to the intervention of customer service, backstage successfully to have viewed policy information
It will be without any operation；And if it is being not correspond to, and be always not detected in preset time interval and start thing
The corresponding completion event information of part information, then it is assumed that client checks that policy information fails, and backstage generates generation class breakpoint and issues
Into customer service system, client is waited for do intervention processing.
Client is stored in addition, a kind of computer readable storage medium of the present invention, in the computer readable storage medium to return
The judgement system 20 of visit realizes above-mentioned client when the judgement system 20 that the client pays a return visit can be executed by one or more processors
The judgment method of return visit or the operation of electronic device.
Although specific embodiments of the present invention have been described above, it will be appreciated by those of skill in the art that this is only
For example, protection scope of the present invention is to be defined by the appended claims.Those skilled in the art without departing substantially from
Under the premise of the principle and substance of the present invention, many changes and modifications may be made, but these change and
Modification each falls within protection scope of the present invention.
Claims (10)
1. the judgment method that a kind of client pays a return visit, which is characterized in that include the following steps：
S1, it is arranged on the APP pages and buries a little, the page buries an operation behavior of the record client on the APP pages, the page
Bury include a little start class bury a little with terminate class and bury a little, the beginning class, which is buried, a little buries a little in a manner of one-to-one with the end class
It is arranged on the APP pages；
S2, record the beginning class bury a little be triggered after the beginning event information that generates, the beginning event information is including burying a little
Title, the telephone number of client, device number, triggered time and customer ID；
S3, judge whether to receive in preset time interval and bury a little corresponding end class with the beginning class triggered and bury a little
The completion event information generated after being triggered, the completion event information includes burying a title, the telephone number of client, equipment
Number, triggered time and customer ID, if not thening follow the steps S4, if deleting corresponding beginning event information and completion event
Terminate after information；
S4, generation class breakpoint is generated, and the information for generating class breakpoint is sent to customer service system.
2. the judgment method that client according to claim 1 pays a return visit, which is characterized in that the customer service system is artificial customer service
System or intelligent customer service system.
3. the judgment method that client according to claim 1 pays a return visit, which is characterized in that
Further include after S2：
S20, judge the beginning class bury a little be triggered after whether generate selection and play frame, if the selection plays frame equipped with dry separation
, the option includes artificial customer service, intelligent customer service and does not need, and if so then execute step S5, thens follow the steps S3 if not；
S5, reception and the option for judging client's selection, if option, which is intelligent customer service, thens follow the steps S6, if option is artificial customer service
Then follow the steps S7, if option be need not if directly terminate；
S6, generation class breakpoint is generated, and the information for generating class breakpoint is sent to intelligent customer service system；
S7, generation class breakpoint is generated, and the information for generating class breakpoint is sent to artificial customer service system.
4. the judgment method that client according to claim 1 or 3 pays a return visit, which is characterized in that S3 specifically includes following substep
Suddenly：
S31, whether received by preset detection time interval cycle detection the end class bury a little be triggered after generate it is complete
S33 is thened follow the steps if not if so then execute step S32 at event information；
S32, according to complete event information in include bury a title and device number, judge the completion event information whether with note
The beginning event information of record is corresponding, if then directly terminating, if otherwise executing S33；
S33, whether it is more than to the time interval of current time judging the triggered time for including in event information since described
The preset time interval thens follow the steps S31 if not if so then execute step S4.
5. the judgment method that client according to claim 1 or 3 pays a return visit, which is characterized in that the life for generating class breakpoint
It is the triggered time for including in the beginning event information at the time.
6. the judgment method that client according to claim 1 or 3 pays a return visit, which is characterized in that after generating class breakpoint and generating,
The beginning event information of deletion record.
7. the judgment method that client according to claim 1 or 3 pays a return visit, which is characterized in that described to bury a use at APP pages
The mode that statistics codes are added in the code in face is realized, is buried a little and is generated corresponding when statistics codes are performed described in triggering
Event information.
8. a kind of electronic device, including memory and processor, which is characterized in that being stored on the memory can be by the place
The judgement system that the client that device executes pays a return visit is managed, the judgement system that the client pays a return visit includes：
The APP pages are arranged on the APP pages and bury a little, described to bury an operation behavior of the record client on the APP pages, described
Bury include a little start class bury a little with terminate class and bury a little, the beginning class, which is buried, a little buries a little in a manner of one-to-one with the end class
It is arranged on the APP pages；
Logging modle, for record the beginning class bury a little be triggered after the beginning event information that generates, the beginning event believes
Breath includes burying a title, the telephone number of client, device number, triggered time and customer ID；
Judgment module buries a little corresponding end with the beginning class triggered for judging whether to have in preset time interval
Class is buried a little be triggered after the completion event information that generates, it is described complete event information include bury a title, client telephone number,
Device number, triggered time and customer ID；
Breakpoint generation issue module, for received in preset time interval buried with the beginning class triggered it is a little corresponding
Terminate class bury a little be triggered after generate completion event information when, generate generate class breakpoint, and by it is described generation class breakpoint letter
Breath is sent to customer service system.
9. electronic device according to claim 8, which is characterized in that the judgement system that the client pays a return visit further includes：
Play frame identification module, for judge the beginnings class bury a little be triggered after whether generate selection bullet frame, selection bullet frame
Several options are equipped with, the option includes artificial customer service, intelligent customer service and do not need；
Option receives judgment module, for after generating selection and playing frame, receiving and judging the option of client's selection；
Breakpoint generates distribution module, and the option for select according to client generates generation class breakpoint, and by the generation class breakpoint
Information be sent to customer service system corresponding with the option.
10. a kind of computer readable storage medium, which is characterized in that be stored with client in the computer readable storage medium and return
The judgement system of visit, the judgement system that the client pays a return visit can be performed by least one processor, so that described at least one
Processor executes the step of judgment method that the client as described in any one of claim 1-7 pays a return visit.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810042636.0A CN108510287B (en) | 2018-01-16 | 2018-01-16 | Client return visit judgment method, electronic device and computer readable storage medium |
| PCT/CN2018/077373 WO2019140739A1 (en) | 2018-01-16 | 2018-02-27 | Method for determining return visits to client, and electronic apparatus and computer-readable storage medium |
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| CN201810042636.0A CN108510287B (en) | 2018-01-16 | 2018-01-16 | Client return visit judgment method, electronic device and computer readable storage medium |
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Also Published As
| Publication number | Publication date |
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| CN108510287B (en) | 2020-06-30 |
| WO2019140739A1 (en) | 2019-07-25 |
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