CN108510093A - Community service reservation system - Google Patents
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- CN108510093A CN108510093A CN201810269506.0A CN201810269506A CN108510093A CN 108510093 A CN108510093 A CN 108510093A CN 201810269506 A CN201810269506 A CN 201810269506A CN 108510093 A CN108510093 A CN 108510093A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
The present invention relates to e-commerce system technical fields, more particularly to a kind of community service reservation system, including service reservation module and service distribution module, service reservation module is used to receive the reservation information of user terminal transmission, and reservation information includes service item and user location；It includes service item statistical module and personnel assignment module to service distribution module；Service item statistical module is for counting the service times that each service item was executed in the subscriber quantity of each coverage and each service item in each coverage；Personnel assignment module calculates attendant number of the service item needed for each coverage and the attendant according to the sequence of service times from low to high for each coverage distribution respective service project for the subscriber number according to each service item in each coverage.The community service reservation system of the present invention can solve the problems, such as the waste of human resource that attendant's distribution is existing in care industry.
Description
Technical field
The present invention relates to service Dispatch by appointment management systems technology fields, are preengage in particular to a kind of community service
System.
Background technology
Modern society is in inevitable ageing stage.Busy work leads to the children of old man with geographic factor
It is difficult to look after old man at one's side in old man often, therefore, occurs many professional services at present in the service enterprise of old man, it is possible to provide
Old man or the other personnel offer care that has demand for services of the attendant of profession into community, such as get a haircut, massage, wash
Bath etc., currently, realizing that one is old men oneself to service centre to enjoy service, and another kind is to send there are two types of the modes serviced
Send professional visit carry out care；The usual legs and feet of the elderly are inconvenient, this if service centre and old man's distance are farther out
Mode will seem very inconvenient for old man；And then cost and expense are too high for progress care of specially visiting, no
It is suitble to ordinary populace, the old man that can be serviced limited.
For this purpose, partial service company proposes the service mode with compartmentalization, i.e., as unit of cell or dwelling unit etc.
Coverage is built, the form that services sites is arranged in each region provides service for resident, typically now directly each
Services sites is all that fixed attendant is arranged, due to each coverage different period, different service items
Demand for services amount is variation, and the mode of this fixed setting, if attendant's outfit is very few, cannot be satisfied user needs
It asks, in order to ensure that each coverage can meet all demands for services, then needs to arrange for a full set of attendant, it undoubtedly can wave
Take a large amount of human resources, increases the cost of service company.
Invention content
The invention is intended to provide a kind of community service reservation system, attendant in care industry can be solved and distributed
When existing waste of human resource the problem of.
In order to solve the above-mentioned technical problem, this patent provides the following technical solutions：
Community service reservation system, including：
Reservation module is serviced, the service reservation module is used to receive the reservation information of user terminal transmission, the reservation
Information includes service item and user location；
Distribution module is serviced, the service distribution module includes：
Service item statistical module, the service item statistical module is for counting each service item in each service area
The service times that the subscriber quantity and each service item in domain executed in each coverage；
Personnel assignment module, the personnel assignment module is for the reservation according to each service item in each coverage
User number calculate attendant number of the service item needed for each coverage and according to service times from low to high
Sequence is the attendant that respective service project is distributed in each coverage, obtains allocation result.
In technical solution of the present invention, by servicing reservation module, user can carry out the reservation of service item, service item
User is divided into difference it is possible thereby to count the reserving service items and user location of subscriber by statistical module by position
Coverage, personnel assignment module distribute attendant's number according to reservation number, ensure that being assigned region can both complete
The volume of services of reservation, and Service Source will not be wasted, it can learn those by service item statistical module counts service times
Coverage more needs current service, can be in total attendant's number by preferentially distributing the less coverage of number
Under conditions of certain, the coverage for keeping service times less is preferentially distributed, and then the flowing for reaching each service follows
The service effectiveness of ring, due to each service itself usually have certain service interval period, this flow circuit each
Coverage services, it is ensured that each coverage can be arrived by service.
Compared with prior art, the present invention is passed through by way of being distributed by the distribution of reservation number and by service times
Cyclic Service, the service of whole coverages can be completed with less attendant, it is ensured that attendant is not busy
It sets, fully improves human resources utilization and lead.
Further, the personnel assignment module includes：
Submodule is screened in coverage, and the coverage screening submodule is used for the reservation people according to each coverage
Number sieve selects the coverage that reservation number is more than allocation threshold；
Personnel assignment computational submodule, the personnel assignment computational submodule are used for the average clothes according to each service item
Be engaged in duration, this seeervice cycle duration, each coverage subscriber number, calculate respective service project in each clothes
Attendant's number needed for the volume of services of subscriber number is completed in business region；
Region ordering distribution sub module, the region ordering distribution sub module are used to filter out each service item correspondence
Come coverage sort from small to large according to service times, and according to the sequence after sequence to each coverage according to calculating
The required attendant's number gone out carries out the distribution of attendant, until whole coverages are assigned or the service item
Remaining attendant's quantity is zero.
The coverage filtered out less than allocation threshold can pay unnecessary human cost for it to avoid service enterprise,
Server according to the average service duration of current service, this seeervice cycle duration, each coverage subscriber number
To calculate attendant's quantity in coverage, it is ensured that attendant's reasonable quantity, you can with complete at the appointed time
At workload, and it is unlikely to idle redundancy.
Further, the region ordering distribution sub module includes：
Region ordering unit sorts coverage according to service times from small to large；
Personnel compare allocation unit, for detecting remaining attendant's quantity and the people needed for current coverage to be allocated
The difference of member, and according to the distribution of difference progress attendant；
Remaining personnel assignment unit detects whether to there remains attendant, and by remaining attendant according to subscription services
The sequence of number from big to small is assigned to the region for having distributed attendant one by one, until remaining attendant is zero.
Remaining attendant distribution is gone down if attendant's quantity difference is in tolerance interval, if difference
It is excessive, other coverages are distributed to, if final residue number is very few, in coverage the allocated before, are pressed
Increase an attendant according to subscription services number sequence, to cope with more service number, to ensure that attendant both may be used
To dispense and can ensure that each coverage reaches the services amount of reservation.
Further, the reservation information further includes the physical condition of user, and the personnel assignment module further includes special feelings
Condition distribution sub module, the user for that will be in mobile inconvenient state screen and be the user screened and less than dividing
User in coverage with threshold value distributes service-specific personnel.
It is directed to the less coverage of demand or mobile inconvenient user services, it is all to ensure to service
People.
Further, further include reservation bulletin module, reservation bulletin module to user for announcing service request notice.It is convenient
User carries out service reservation.
Further, further include distribution bulletin module, distribution bulletin module to user for announcing allotment result.Facilitate user
Check the service arrangement of oneself region.
Further, further include reservation project analysis module, the request notice includes pushing away for service item and service item
Grade is recommended, reservation project analysis module is used for analyzing the recommendation grade of the service item of each coverage；
Reservation project analysis module includes service time acquisition submodule, interval duration acquisition submodule, time difference meter
Operator module, recommendation grade generate submodule, and the service time acquisition submodule is each in each coverage for obtaining
Service item service time last time；
Interval duration acquisition submodule is used to obtain the average service interval duration of each service item；Time difference calculates
Submodule is used to calculate interval duration of the current time with each service item from service time last time, and calculates the interval duration
With the difference of the average service interval duration of corresponding with service project；The recommendation grade generates submodule and is used for according to time difference
Finally calculated difference generates the recommendation grade of respective service project to computational submodule.
The service item of each coverage is analyzed by preengaging project analysis module, according to each service item
Service intervals duration, such as every how long cutting primary hair, be each service item one grade of recommendation, be conducive to make entirely to take
The a certain item service of selection that user in business region more concentrates, is arranged convenient for service company.
Description of the drawings
Fig. 1 is that community service reservation system of the present invention applies the logic diagram in example.
Specific implementation mode
Below by specific implementation mode, the present invention is described in further detail：
As shown in Figure 1, the present embodiment community service reservation system includes community service reservation system, including reservation project point
Module, reservation bulletin module, service reservation module, service distribution module and distribution bulletin module are analysed, wherein：
Reservation bulletin module is used to announce service request notice to user terminal.User is facilitated to carry out service reservation.Distribution
Module is announced to be used to announce allotment result to user terminal.User is facilitated to check the service arrangement of oneself region.
Request notice includes the recommendation grade of the service item that can be preengage and each project, and reservation project analysis module is used
Recommendation grade to analyze the service item of each coverage uses when being announced for reservation bulletin module.
Reservation project analysis module includes service time acquisition submodule, interval duration acquisition submodule, time difference meter
Operator module, recommendation grade generate submodule, and service time acquisition submodule is each serviced for obtaining in each coverage
Project service time last time；Interval duration acquisition submodule is used to obtain the average service interval duration of each service item；When
Between mathematic interpolation submodule be used to calculate the interval duration of current time and each service item from service time last time, and calculate
The difference of the interval duration and the average service interval duration of corresponding with service project；Recommendation grade generate submodule be used for according to when
Between mathematic interpolation submodule finally calculated difference generates the recommendation grade of respective service project.
Service reservation module is used to receive the reservation information of user terminal transmission, and user checks that reservation is logical by user terminal
Know, reservation information is then sent to service reservation module by user terminal, which includes service item, user location
And User Status, User Status refer to the health states of user, such as legs and feet it is whether convenient, whether there is special disease
Deng.
It services all reservation informations that distribution module is used for accessed by service reservation module and carries out Service Source
Allocation schedule, generate service distribution scheme, service distribution module include：
Service item statistical module, service item statistical module is for counting each service item in each coverage
The service times that subscriber quantity and each service item executed in each coverage；
Personnel assignment module, personnel assignment module is for the subscriber according to each service item in each coverage
Number calculates attendant number of the service item needed for each coverage and the sequence according to service times from low to high
The attendant that respective service project is distributed for each coverage, obtains allocation result.
Personnel assignment module includes：
Submodule is screened in coverage, and coverage screens submodule and is used to be sieved according to the reservation number of each coverage
Select the coverage that reservation number is more than allocation threshold；
Personnel assignment computational submodule, when personnel assignment computational submodule is used for the average service according to each service item
Length, this seeervice cycle duration, each coverage subscriber number, calculate respective service project in each service area
Attendant's number needed for the volume of services of subscriber number is completed in domain；
Region ordering distribution sub module, what region ordering distribution sub module was used to screen each service item correspondence
Coverage is sorted from small to large according to service times, and according to the sequence after sequence to each coverage according to calculated
Required attendant's number carries out the distribution of attendant, until whole coverages are assigned or the service item is remaining
Attendant's quantity is zero.
Region ordering distribution sub module includes：
Region ordering unit sorts coverage according to service times from small to large；
Personnel compare allocation unit, for detecting remaining attendant's quantity and the people needed for current coverage to be allocated
The difference of member, and according to the distribution of difference progress attendant；
Remaining personnel assignment unit detects whether to there remains attendant, and by remaining attendant according to subscription services
The sequence of number from big to small is assigned to the region for having distributed attendant one by one, until remaining attendant is zero.
Further include honour an agreement logging modle, inquiry module of honouring an agreement and weights setup module, the logging modle of honouring an agreement is for remembering
Record is subscribed to the situation of actually honouring an agreement of the user of service, and inquiry module of honouring an agreement by user terminal mobile phone user for failing to honour an agreement
The reason of and old man reservation service state, it includes self feed back submodule, life record sub module and other people feed back
Whether the reason of submodule, the self feed back submodule is not honoured an agreement for old man's active feedback and corresponding service are complete
At, life record sub module be used for according to the data of the daily monitoring of user terminal judge the reason of old man does not honour an agreement and accordingly
Service whether completed by other channels, other people feed back submodule then for old man feed back the reason of other old men do not honour an agreement and
Whether corresponding service is completed；Weights setup module is then used for the complete of the reason of not honouring an agreement according to old man and his scheduled service
Book setting weights are serviced next time for old man at state, which can influence to service reservation module to respective service reservation people
Several statistics for example, an old man is subscribed to haircut service, but is not honoured an agreement, and inquiry module of honouring an agreement then fails to come to old man
Haircut is investigated, and is recorded in logging modle of honouring an agreement, priority assignation module according to do not honour an agreement old man the reason of and always
People whether by other means, other businessmans the case where having carried out haircut service, its service institute energy of making an appointment for a haircut next time is set
The number of representative, if old man because matter of time, physical problems etc. could not honour an agreement reception service, and during this period not over
Other businessmans carry out haircut activity, then judge that the agreement fulfillment rate that old man makes an appointment for a haircut next time can improve, thus, it is pre- to improve the old man
The weight of representative weight when about getting a haircut, the user for also not receiving service by other channels that will not honour an agreement in this example is set as
Originally 2 times, i.e. its primary reservation can represent 2 numbers；And then improve the probability that attendant is assigned to the region；Such as
Fruit user is serviced by other channels, such as is got a haircut by other businessmans, then reduces the user in the service
Weight in reservation is original 1/2, i.e., if old man is got a haircut by other channels, make an appointment for a haircut next time service when,
Number representated by it will be 0.5 number.
A kind of service deployment method based on above system is also disclosed in this implementation, this approach includes the following steps：
Project analysis step is preengage, reservation project analysis step is used for analyzing the recommendation of the service item of each coverage
Grade；
Reservation bulletin step, reservation bulletin module send service request notice to user terminal；
Service reservation step, user terminal send reservation information according to user's operation to server；
Allocation step is serviced, server distributes attendant according to user's reservation information；
Distribution bulletin step, distribution bulletin module send service deployment result to user terminal.Wherein：
When preengaging each coverage of project analysis, following steps can be executed：
S100-1：Server obtains each service item service time last time in current service area；
S100-2：Server obtains the average service interval duration of each service item；
S100-3：Server calculates time difference of the current time with each service item from service time last time, and counts
The difference of the time difference and the average service interval duration of corresponding with service project is calculated, and respective service item is generated according to the difference
Purpose recommendation grade.
It services in allocation step and following steps is executed to each single item service item：
S1：The reservation information and current service of the user of server statistics reservation current service project is in each service
The service times executed in region；
S2：User is divided into different coverages by server according to the user location of subscriber；
S3：Server is every according to the sequence of service times from low to high according to the subscriber number of each coverage
Attendant's number is distributed in a coverage, obtains allocation result.
S3 specifically includes following steps：
S3-1：Server obtains the subscriber number and service times of each coverage；
S3-2：Server filters out the service that reservation number is more than allocation threshold according to the reservation number of each coverage
Region；
S3-3：Server is according to the average service duration of current service, this seeervice cycle duration, each coverage
Subscriber number calculates the volume of services institute that subscriber number is completed in each coverage in this seeervice cycle duration
The attendant's number needed；
S3-4：Server sorts coverage according to service times from small to large, and according to the sequence after sequence to every
A coverage carries out the distribution of attendant according to calculated required attendant's number, until whole coverages point
It is zero with completion or remaining attendant's quantity.
The coverage filtered out less than allocation threshold can pay unnecessary human cost for it to avoid service enterprise,
Server according to the average service duration of current service, this seeervice cycle duration, each coverage subscriber number
To calculate attendant's quantity in coverage, it is ensured that attendant's reasonable quantity, you can with complete at the appointed time
At workload, and it is unlikely to idle redundancy.
S3-4 is specifically included：
S3-4-1：Server sorts coverage according to service times from small to large, and according to the sequence needle after sequence
S3-4-2 is executed to each coverage；
S3-4-2：If remaining attendant's quantity is greater than or equal to attendant's quantity needed for current region, service
Device distributes the attendant of corresponding number to the coverage, if remaining attendant's quantity is less than the service needed for current region
Personnel amount then executes S3-4-3, if remaining attendant's quantity is zero, terminates to distribute；
S3-4-3：Judge whether remaining attendant's quantity and current service area required service personnel amount difference are less than
Preset value, if remaining attendant is then distributed to current service area, if not otherwise being allocated to current service area,
And S3-4-2 is executed to next coverage；
S3-4-4：It detects whether to there remains attendant, if so then execute S3-4-5, if otherwise terminating to distribute；
S3-4-5：By allocated region one is distributed for each region according to the sequence of subscription services number from big to small
Attendant is until remaining attendant is zero.
Service allocation step further includes particular allocation step, which screens the user in mobile inconvenient state
And it is the user screened and distributes service-specific personnel less than the user in the coverage of allocation threshold.
This method further includes honour an agreement recording step, honour an agreement investigation step and weight setting steps, the record step of honouring an agreement
It is rapid to be used to preengage situation and situation of actually honouring an agreement according to user service, the user list that each single item service fails to honour an agreement is obtained, institute
It is corresponding to state service of the investigation step for obtaining the reason of user that do not honour an agreement does not honour an agreement and reservation by user terminal of honouring an agreement
Completion status and record, the weight setting steps be used for according to do not honour an agreement old man the reason of not honouring an agreement and corresponding with service
Completion status number representative when preengaging respective service next time to old man be adjusted, in the present embodiment, if old man is not
It honours an agreement and does not receive the corresponding service of other businessmans and then judge that the probability that old man honours an agreement next time increases, thus it is original to adjust its weight
Come 2 times, if old man does not honour an agreement and selected the service of other businessmans, then it is assumed that the possibility that old man honours an agreement next time is relatively low, thus
It is original half to adjust its weight.
The above are merely the embodiment of the present invention, the common sense such as well known concrete structure and characteristic are not made excessively herein in scheme
Description, all common of technical field that the present invention belongs to before one skilled in the art know the applying date or priority date
Technological know-how can know the prior art all in the field, and with using routine experiment means before the date
Ability, one skilled in the art can improve in conjunction with self-ability under the enlightenment that the application provides and implement we
Case, some typical known features or known method should not become the barrier that one skilled in the art implement the application
Hinder.It should be pointed out that for those skilled in the art, without departing from the structure of the invention, if can also make
Dry modification and improvement, these should also be considered as protection scope of the present invention, these all do not interfere with the effect that the present invention is implemented and
Patent practicability.The scope of protection required by this application should be based on the content of the claims, the specific reality in specification
Apply the content that the records such as mode can be used for explaining claim.
Claims (7)
1. community service reservation system, it is characterised in that：Including：
Reservation module is serviced, the service reservation module is used to receive the reservation information of user terminal transmission, the reservation information
Including service item and user location；
Distribution module is serviced, the service distribution module includes：
Service item statistical module, the service item statistical module is for counting each service item in each coverage
The service times that subscriber quantity and each service item executed in each coverage；
Personnel assignment module, the personnel assignment module is for the subscriber according to each service item in each coverage
Number calculates attendant number of the service item needed for each coverage and the sequence according to service times from low to high
The attendant that respective service project is distributed for each coverage, obtains allocation result.
2. community service reservation system according to claim 1, it is characterised in that：The personnel assignment module includes：
Submodule is screened in coverage, and the coverage screening submodule is used to be sieved according to the reservation number of each coverage
Select the coverage that reservation number is more than allocation threshold；
Personnel assignment computational submodule, when the personnel assignment computational submodule is used for the average service according to each service item
Length, this seeervice cycle duration, each coverage subscriber number, calculate respective service project in each service area
Attendant's number needed for the volume of services of subscriber number is completed in domain；
Region ordering distribution sub module, what the region ordering distribution sub module was used to screen each service item correspondence
Coverage is sorted from small to large according to service times, and according to the sequence after sequence to each coverage according to calculated
Required attendant's number carries out the distribution of attendant, until whole coverages are assigned or the service item is remaining
Attendant's quantity is zero.
3. community service reservation system according to claim 2, it is characterised in that：The region ordering distribution sub module packet
It includes：
Region ordering unit sorts coverage according to service times from small to large；
Personnel compare allocation unit, for detecting remaining attendant's quantity and the personnel's needed for current coverage to be allocated
Difference, and according to the distribution of difference progress attendant；
Remaining personnel assignment unit detects whether to there remains attendant, and by remaining attendant according to subscription services number
Sequence from big to small is assigned to the region for having distributed attendant one by one, until remaining attendant is zero.
4. community service reservation system according to claim 1, it is characterised in that：The reservation information further includes user's
Physical condition, the personnel assignment module further include special circumstances distribution sub module, the use for that will be in mobile inconvenient state
Family screens and is the user screened and distributes service-specific people less than the user in the coverage of allocation threshold
Member.
5. community service reservation system according to claim 1, it is characterised in that：Further include reservation bulletin module, reservation
Module is announced to be used to announce service request notice to user.
6. community service reservation system according to claim 1, it is characterised in that：Further include distribution bulletin module, distribution
Module is announced to be used to announce allotment result to user.
7. community service reservation system according to claim 5, it is characterised in that：Further include reservation project analysis module,
The request notice includes the recommendation grade of service item and service item, and reservation project analysis module is used for analyzing each service
The recommendation grade of the service item in region；
Reservation project analysis module includes service time acquisition submodule, interval duration acquisition submodule, time difference calculating
Module, recommendation grade generate submodule, and the service time acquisition submodule is each serviced for obtaining in each coverage
Project service time last time；Interval duration acquisition submodule is used to obtain the average service interval duration of each service item；
Time difference computational submodule is used to calculate interval duration of the current time with each service item from service time last time,
And calculate the difference of the interval duration and the average service interval duration of corresponding with service project；The recommendation grade generates submodule
For according to time difference computational submodule, finally calculated difference to generate the recommendation grade of respective service project.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810269506.0A CN108510093A (en) | 2018-03-29 | 2018-03-29 | Community service reservation system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810269506.0A CN108510093A (en) | 2018-03-29 | 2018-03-29 | Community service reservation system |
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| CN108510093A true CN108510093A (en) | 2018-09-07 |
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ID=63379177
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810269506.0A Pending CN108510093A (en) | 2018-03-29 | 2018-03-29 | Community service reservation system |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111091213A (en) * | 2019-11-28 | 2020-05-01 | 泰康保险集团股份有限公司 | Product data processing method and device, electronic equipment and computer readable medium |
| CN112668941A (en) * | 2021-01-19 | 2021-04-16 | 青岛黄海学院 | Financial accounting intelligent agent service system |
| CN114638524A (en) * | 2022-03-28 | 2022-06-17 | 哈尔滨商业大学 | Intelligent endowment integrated service center information statistical method |
| CN116796870A (en) * | 2023-08-18 | 2023-09-22 | 山东唐和智能科技有限公司 | Intelligent community management service system |
Citations (5)
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| CN116796870A (en) * | 2023-08-18 | 2023-09-22 | 山东唐和智能科技有限公司 | Intelligent community management service system |
| CN116796870B (en) * | 2023-08-18 | 2023-11-14 | 山东唐和智能科技有限公司 | Intelligent community management service system |
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