CN108460643A - Customer information processing method and processing device - Google Patents
Customer information processing method and processing device Download PDFInfo
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- CN108460643A CN108460643A CN201710091074.4A CN201710091074A CN108460643A CN 108460643 A CN108460643 A CN 108460643A CN 201710091074 A CN201710091074 A CN 201710091074A CN 108460643 A CN108460643 A CN 108460643A
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- inlet wire
- score value
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0631—Item recommendations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0609—Buyer or seller confidence or verification
Abstract
The present invention relates to a kind of customer information processing method and processing devices.The method includes：The essential information of the inlet wire client is obtained according to the identity of inlet wire client, if the essential information meets preset condition, the basic score value of the inlet wire client is calculated according to the essential information；If in the presence of product information corresponding with the essential information of inlet wire client, the product score value of the inlet wire client is calculated according to the product information；If in the presence of business information corresponding with the essential information of inlet wire client, the business score value of the inlet wire client is calculated according to the business information of the inlet wire client；The recommendation score value of the inlet wire client is calculated according at least one of the basic score value, product score value and business score value；And the recommendation results of the inlet wire client are determined according to the recommendation score value of the inlet wire client, and show the recommendation results of the client.The above method and device improve business processing efficiency, save the time of a large number of services processing.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of customer information processing method and processing device.
Background technology
In the information age, daily life also increasingly interconnects networking.Network working systematic difference is also increasingly
Extensively, network working system can not only increase work efficiency, while can also reduce personnel's input.
Traditional network working system only in the information of displaying interface display client, customer service during recommended products,
Often do not know whether the client meets recommendation condition, so can all go to attempt to recommend.In this way without targetedly recommending, often make
It is extremely inefficient to obtain business processing.
Invention content
Based on this, it is necessary to for the low problem of business efficiency, a kind of customer information processing method and processing device is provided, to carry
High business processing efficiency.
A kind of customer information processing method, including：
The essential information of the inlet wire client is obtained according to the identity of inlet wire client, if the essential information meet it is pre-
If condition, then the basic score value of the inlet wire client is calculated according to the essential information；
If in the presence of product information corresponding with the essential information of inlet wire client, institute is calculated according to the product information
State the product score value of inlet wire client；
If in the presence of business information corresponding with the essential information of inlet wire client, according to the business of the inlet wire client
Information calculates the business score value of the inlet wire client；
The recommendation of the inlet wire client is calculated according at least one of the basic score value, product score value and business score value
Score value；And
The recommendation results of the inlet wire client are determined according to the recommendation score value of the inlet wire client, and show the client's
Recommendation results.
If the essential information meets preset condition in one of the embodiments, according to the essential information
The basic score value for calculating the inlet wire client includes：
Each project in the essential information of the inlet wire client is matched with preset essential information standard, if institute
Each project all successful match are stated, then calculate the basic score value of the inlet wire client according to predetermined manner.
The product score value packet that the inlet wire client is calculated according to the product information in one of the embodiments,
It includes：
Each project in the product information of the inlet wire client is matched with preset product information standard, if institute
The project there are successful match in the product information of inlet wire client is stated, then calculates the production of the inlet wire client according to predetermined manner
Product score value.
If described in the presence of business information corresponding with the essential information of inlet wire client in one of the embodiments,
The business score value that the inlet wire client is then calculated according to the business information of the inlet wire client includes：
Corresponding credit record is obtained according to the essential information of the inlet wire client, if the credit record obtains successfully,
The business score value of the inlet wire client is then calculated according to the credit record.
If described in the presence of business information corresponding with the essential information of inlet wire client in one of the embodiments,
The business score value that the inlet wire client is then calculated according to the business information of the inlet wire client includes：
Corresponding credit record is obtained according to the essential information of the inlet wire client, if the promise breaking letter in the credit record
Breath meets preset promise breaking standard, then the business score value of the inlet wire client is calculated according to the credit record.
A kind of customer information processing unit, including：
Basic score value computing module, the basic letter for obtaining the inlet wire client according to the identity of inlet wire client
Breath, if the essential information meets preset condition, the basic score value of the inlet wire client is calculated according to the essential information；
Product score value computing module, if being used in the presence of product information corresponding with the essential information of inlet wire client,
The product score value of the inlet wire client is calculated according to the product information；
Business score value computing module, if being used in the presence of business information corresponding with the essential information of inlet wire client,
The business score value of the inlet wire client is calculated according to the business information of the inlet wire client；
Recommend score value computing module, for according at least one of the basic score value, product score value and business score value
Calculate the recommendation score value of the inlet wire client；
Recommendation results display module, the recommendation for determining the inlet wire client according to the recommendation score value of the inlet wire client
As a result, and showing the recommendation results of the client.
The basic score value computing module is additionally operable to the essential information of the inlet wire client in one of the embodiments,
In each project matched with preset essential information standard, if each project all successful match, according to default
Mode calculates the basic score value of the inlet wire client.
The product score value computing module is additionally operable to the product information of the inlet wire client in one of the embodiments,
In each project matched with preset product information standard, if in the product information of the inlet wire client exist matching at
The project of work(then calculates the product score value of the inlet wire client according to predetermined manner.
The business score value computing module is additionally operable to the basic letter according to the inlet wire client in one of the embodiments,
Breath obtains corresponding credit record, if the credit record obtains successfully, the inlet wire visitor is calculated according to the credit record
The business score value at family.
The business score value computing module is additionally operable to the basic letter according to the inlet wire client in one of the embodiments,
Breath obtains corresponding credit record, if the promise breaking information in the credit record meets preset promise breaking standard, according to
Credit record calculates the business score value of the inlet wire client.
Above-mentioned customer information processing method and processing device obtains the related of inlet wire client by the identity of inlet wire client and believes
Breath, the recommendation score value of inlet wire client is gone out according to the associated information calculation of inlet wire client, and displaying determining further according to recommendation score value pushes away
Recommend result.Recommendation results reflect the compatible degree of the inlet wire client-related information and product condition, and customer service has according to recommendation results
Pointedly recommended products so that Products Show has higher success rate, and improves business processing efficiency, saves at a large number of services
The time of reason.
Description of the drawings
Fig. 1 is the applied environment figure of customer information processing method in one embodiment；
Fig. 2 is the flow chart of customer information processing method in one embodiment；
Fig. 3 is the flow chart of customer information processing method in another embodiment；
Fig. 4 is the schematic diagram that recommendation results show interface in one embodiment；
Fig. 5 is the structural schematic diagram of customer information processing unit in one embodiment.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Fig. 1 is the applied environment figure of customer information processing method in one embodiment.As shown in Figure 1, the applied environment figure
Including customer service terminal 102 and server 104, the identity of server inlet wire client for identification, according to the body of inlet wire client
Part mark obtains essential information, product information and the business information of inlet wire client, and according to the essential information of inlet wire client, product
Information and business information calculate the recommendation score value of inlet wire client.Customer service terminal 102 is used for according to 104 calculated recommendation of server
Score value determines the recommendation results of inlet wire client, and the recommendation results are shown.Wherein, customer service terminal 102 is that can access net
Network and the equipment for supporting application program, such as can be PC, mobile terminal etc..Server 104 is that can provide calculating clothes
The equipment of business, such as can be one or multiple stage computers.
Fig. 2 is the flow chart of customer information processing method in one embodiment.As shown in Fig. 2, the customer information processing side
Method includes step S202 to step S210, wherein：
Step S202 obtains the essential information of inlet wire client according to the identity of inlet wire client, if essential information meets
Preset condition then calculates the basic score value of inlet wire client according to the essential information.
In the present embodiment, the identity of inlet wire client refer to be able to demonstrate that the voucher of inlet wire client identity, such as into
Telephone number, ID card No., passport number, drivers license number, social security card number of line client etc..Server obtains inlet wire visitor
The identity coding of family terminal, to obtain the identity of inlet wire client according to the identity coding of inlet wire client terminal.Wherein, it takes
The correspondence of the identity coding of inlet wire client terminal and the identity of inlet wire client, inlet wire client terminal are stored on business device
Identity coding refer to inlet wire client terminal unique identity coding, such as can be IP (Internet Protocol)
Address, MAC (Media Access Control) address, telephone number etc..Inlet wire client terminal is can be with server communication
Equipment, such as can be fixed line phone, PC, mobile terminal etc..In other embodiments, the identity of inlet wire client
Can also be that customer service is inputted from customer service terminal.
In the present embodiment, preset condition refers to preset Customer Standard condition, by the essential information of inlet wire client and in advance
If condition is compared, if the essential information of inlet wire client meets preset condition, according to the essential information calculate it is described into
The corresponding basic score value of line client.The essential information of inlet wire client includes nationality, age and inhabitation address of inlet wire client etc..
For example, preset condition is nationality is " China ", the age is " 21 years old to 55 years old ", the length of service is " at least a year ".
Nationality, age and the length of service in customer information is compared with preset condition respectively, wherein if three conditions all meet
Then plus 1 point, otherwise it is denoted as 0 point.
If step S204 is calculated in the presence of product information corresponding with the essential information of inlet wire client according to product information
The product score value of inlet wire client.
In the present embodiment, product information refers to the relevant information of the product of inlet wire customer historical purchase, with inlet wire client
Essential information it is corresponding.For example, inlet wire client buy vehicle insurance, the product related information may include buy vehicle insurance people whether
For I, buy vehicle insurance vehicle whether have vehicle borrow, whether be 9 or less non-vehicles in use etc..Wherein, vehicle insurance refers to that vehicle is protected
Danger is to insure a kind of Vehicle Risk of mark with motor vehicles itself and its third party liability etc..
In the present embodiment, by product information and preset product information matching criteria, if the product letter of inlet wire client
One corresponding with preset product information condition of a certain item in breath matches, then this adds corresponding preset fraction,
Otherwise not bonus point.Last product score value is calculated according to the matching result of each single item.
For example, the product information of inlet wire client include " purchase vehicle insurance artificial I ", " vehicle of purchase vehicle insurance has vehicle loan ",
" for 9 or less vehicles in use ", preset product information condition be " purchase vehicle insurance artificial I ", " vehicle of purchase vehicle insurance without
Vehicle loan ", " for 9 or less non-vehicles in use ".By each single item and the preset product information in the product information of inlet wire client
Each single item in condition is matched.Wherein, " vehicle of purchase vehicle insurance has vehicle loan ", " for 9 or less vehicles in use " this two productions
Respective items in product information and preset product information condition mismatch, then not bonus point, " purchase vehicle insurance artificial I " this
Item product information is matched with the respective items in preset product information condition, then adds 1 point.Final product score value is 1 point.
Step S206, if in the presence of business information corresponding with the essential information of inlet wire client, according to the industry of inlet wire client
Information of being engaged in calculates the business score value of inlet wire client.
In the present embodiment, the business information of inlet wire client refers to the phase that inlet wire client generates during the use of product
Close information, can with but be not limited only to be inlet wire client credit record.Credit record refers to that credit rating organization relies on from certain
One channel or social each side, the information that can judge inlet wire customers' credit situation, after being evaluated by certain standard and index,
With certain symbol or the explanation about inlet wire customers' credit of textual representation.
In the present embodiment, the credit record that inlet wire client will be obtained according to the essential information of inlet wire client, if inlet wire is objective
The credit record at family obtains successfully, then judges with the presence or absence of promise breaking information in the credit record of inlet wire client, if there is no disobey
About information then adds default score value accordingly, otherwise not bonus point.For example, getting the inlet wire according to the essential information of inlet wire client
The credit record of client, and then add 1 point there is no promise breaking information in the credit record of inlet wire client；If according to inlet wire client
Essential information the credit record of inlet wire client has not been obtained, or in the credit record got exist promise breaking information, then not
Bonus point.
Step S208 calculates pushing away for inlet wire client according at least one of basic score value, product score value and business score value
Recommend score value.
In the present embodiment, the step S202, sequencing of step S204 and step S206 without execution, can hold side by side
Row.It can be obtained in basic score value, product score value and business score value according to the result calculated in step S202 to step S206
It is one or more.
In the present embodiment, the basic score value, product score value and business that will be calculated in step S202 to step S206
One or more additions in score value obtain the recommendation score value of inlet wire client to the end.For example, the basic score value of statistics is 1 point,
Product score value is 2 points, and business score value is 0 point, then obtained recommendation score value is just 3 points.
In the present embodiment, it calculates before recommending score value, whether first judgement basis score value is 0 point, if basic score value is 0
Point, then no matter whether product score value and business score value are 0 point, and last recommendation score value is all denoted as 0 point.If basic score value is not 0
Point, then by one in basic score value, product score value and business score value or the recommendation score value that is added to the end.
Step S210 determines the recommendation results of inlet wire client according to the recommendation score value of inlet wire client, and shows pushing away for client
Recommend result.
In the present embodiment, score value will be recommended to be preset as multiple score ranges, each score range corresponds to one and recommends knot
Fruit, then according to the calculated recommendation knot for recommending score value and the preset score range to determine inlet wire client in step S208
Fruit.And last recommendation results are shown in terminal, wherein terminal refers to the equipment of network outermost, is mainly used for using
The input of family information and the output of handling result etc..It is understood that terminal can with but be not limited only to PC, movement
Terminal, electronics wearable device etc..
In the present embodiment, the relevant information that inlet wire client is obtained by the identity of inlet wire client is believed according to correlation
Last recommendation results of the recommendation score value calculated to obtain are ceased, the inlet wire client-related information and product condition are reflected
Compatible degree.Customer service is according to recommendation results targetedly recommended products so that having higher success rate for Products Show improves business
Treatment effeciency saves the time of a large number of services processing.
Fig. 3 is the flow chart of customer information processing method in one embodiment.As shown in figure 3, the customer information processing side
Method includes step S302 to step S310, wherein：
Step S302 obtains the essential information of inlet wire client according to the identity of inlet wire client, by the base of inlet wire client
Each project in this information is matched with preset essential information standard, if each project all successful match, according to pre-
If mode calculates the basic score value of inlet wire client.
In the present embodiment, the identity of inlet wire client refer to be able to demonstrate that the voucher of inlet wire client identity, such as into
Telephone number, passport number of line client etc..The identity of inlet wire client is that server is known automatically according to inlet wire client terminal
Not and to obtain the identity of inlet wire client can also be in other embodiments to be inputted by customer service terminal.Wherein, into
Line client terminal be such as can be able to be mobile terminal, fixed line phone, PC etc. with the equipment of server communication.
In the present embodiment, it needs first to know inlet wire client terminal before the identity for obtaining inlet wire client
Not, the identity of inlet wire client is obtained after identifying successfully again.Inlet wire visitor is obtained according to the identity of the inlet wire client of acquisition
The essential information at family, the essential information of inlet wire client just do subsequent matching after obtaining successfully.The essential information packet of inlet wire client
Include nationality, age and the inhabitation address etc. of inlet wire client.
In the present embodiment, preset essential information refers to preset client's essential information standard conditions, by inlet wire client
Essential information compared with preset essential information, if the essential information of inlet wire client meets preset condition, according to should
Essential information calculates the basic score value of the inlet wire client.
In the present embodiment, each project in the essential information of inlet wire client is carried out with preset essential information standard
Matching, if each project all successful match, the basic score value of inlet wire client is denoted as 1 point.If one of project is all
Project all mismatches, then the basic score value of inlet wire client is denoted as 0 point.
For example, preset condition is nationality is " China ", the age is " 21 years old to 55 years old ", the length of service is " at least a year ".
Nationality, age and the length of service in customer information is compared with preset condition respectively, wherein if three conditions all meet
Then plus 1 point, otherwise it is denoted as 0 point.In other embodiments, different weighted values can also be added to three conditions, such as meets state
Nationality condition adds 5 points, meets age condition and adds 3 points, and the condition for meeting the length of service adds 2 points, all meets and then adds 10 points.
It is understood that in other embodiments, can by the essential information of inlet wire client each project with it is pre-
If essential information standard matched, by the corresponding preset fraction of each item setup, if a certain project successful match
In addition corresponding preset fraction, then the corresponding preset fraction of the project of successful match is overlapped and calculates last basis point
Number.
In other embodiments, can also be that full marks value is arranged in basic score value, then it will be in the essential information of inlet wire client
Each project matched with preset essential information standard, if a certain project mismatch, detained on the basis of full marks value
Except the corresponding default score value of the project of mismatch, to obtain basic score value to the end.
Step S304 obtains the corresponding product information of essential information of inlet wire client, will be in the product information of inlet wire client
Each project matched with preset product information standard, if there are the items of successful match in the product information of inlet wire client
Mesh then calculates the product score value of inlet wire client according to predetermined manner.
In the present embodiment, product information refers to the relevant information of the product of inlet wire customer historical purchase, with inlet wire client
Essential information it is corresponding.For example, inlet wire client buy life insurance, the product related information may include insurer, life insurance type,
Whether declaration form is effective etc..Wherein, life insurance, that is, life insurance is a kind of using the life and death of people as the insurance of insured object.
In the present embodiment, each project in the product information of inlet wire client is carried out with preset product information standard
Matching, if a certain project successful match, in addition the corresponding preset fraction of the project, otherwise not bonus point.Finally by successful match
Project corresponding to preset fraction all be added, obtain product score value to the end.It is understood that in other embodiment
In, product score value can be arranged to full marks value, then each project in the product information of inlet wire client is believed with preset product
Breath standard is matched, if a certain project mismatches, it is default point corresponding that mismatch project is deducted on the basis of full marks value
Value, obtains product score value to the end.
For example, the product information of inlet wire client is " insuring artificially in person ", " life insurance type is traditional ", " declaration form has
Effect ", preset product information standard are " insure artificial I ", " life insurance type is dividend type ", " declaration form is effective ", corresponding pre-
If score is respectively 1 point, 2 points, 3 points.By each project and the preset product information standard in the product information of inlet wire client
It is matched.Wherein, product information " insure artificial I ", " declaration form is effective " respectively with pair in preset product information standard
Answer item to match, be then respectively 1 point and 3 points plus corresponding preset fraction by product score value, " life insurance type is traditional " this
Product information is mismatched with the respective items in preset product information standard, then not bonus point.Final product score value is 4 points.
In the present embodiment, each project in the product information of inlet wire client is carried out with preset product information standard
Matching improves the computational accuracy of product score value, to improve the accuracy of recommendation results to calculate product score value.
Step S306 obtains the credit record of inlet wire client according to the essential information of inlet wire client, if the letter of inlet wire client
It is obtained successfully with record, then calculates the business score value of inlet wire client according to the credit record of inlet wire client.
In the present embodiment, credit record refer to credit rating organization rely on from a certain channel or social each side, can
The information for judging economic entity's credit standing, after being evaluated by certain standard and index, with certain symbol or textual representation
The explanation about economic entity's credit.
In the present embodiment, the credit record that inlet wire client will be obtained according to the essential information of inlet wire client, if inlet wire is objective
The credit record at family obtains successfully, then the promise breaking information of inlet wire client is obtained according to the credit record of inlet wire client, if not depositing
Default score value accordingly is then added in promise breaking information；Judge whether promise breaking information meets preset promise breaking if there is promise breaking information
Standard calculates the business point of the inlet wire client if meeting preset promise breaking standard according to the credit record of the inlet wire client
Value.
Specifically, judge whether the promise breaking number in credit record, promise breaking number of days and defaulter meet preset promise breaking mark
Standard calculates the business point of the inlet wire client if meeting preset promise breaking standard according to the credit record of the inlet wire client
Value.
In the present embodiment, preset promise breaking standard is：It is more than 30 that cannot occur 1 promise breaking number of days in the first and third month
It promise breaking information；The second, cannot occur in six months 2 times promise breaking number of days be more than 30 days or occur 1 time break a contract number of days be more than
60 days promise breaking information；The promise breaking information that 1 promise breaking number of days is more than 90 days cannot occur in third in 12 months；4th, it breaks a contract
People non-product purchaser.
In the present embodiment, fail if credit record obtains, not bonus point.If credit record obtains successfully, letter is obtained
With the promise breaking information in record, if promise breaking information has not been obtained, business score value adds 1 point；If getting promise breaking information, will disobey
Promise breaking number about in information, promise breaking number of days and defaulter match respectively at preset promise breaking standard, if promise breaking information with
Preset promise breaking standard all mismatches, then business score value adds 1 point.
It is understood that in other embodiments, full marks value can be set to business score value, by reservation information with it is preset
Promise breaking standard is matched, if being mismatched with a certain item in preset promise breaking standard, phase is deducted on the basis of full marks value
The default score value answered obtains business score value to the end.
In the present embodiment, it compares, is calculated last from promise breaking number, promise breaking three dimensions of number of days and defaulter
Business score value, the computational accuracy of business score value is improved, to improve the accuracy of recommendation results.
Step S308 calculates the recommendation score value of inlet wire client according to basic score value, product score value and business score value.
In the present embodiment, the step S302, sequencing of step S304 and step S306 without execution, can hold side by side
Row.The basic score value being calculated in step S302 to step S306, product score value are added with business score value, obtained to the end
The recommendation score value of inlet wire client.For example, the basic score value of statistics is 1 point, product score value is 2 points, and business score value is 0 point, then
Obtained recommendation score value is just 3 points.
In other embodiments, basic score value, production are likely to be obtained according to the result calculated in step S302 to step S306
It is one or more in product score value and business score value.Then basis obtains one in basic score value, product score value and business score value
Or the recommendation score value of multinomial calculating inlet wire client.
Step S310 determines the recommendation results of the inlet wire client according to the recommendation score value of the inlet wire client, and shows
The recommendation results of the client.
In the present embodiment, score value will be recommended to be preset as multiple score ranges, each score range corresponds to one and recommends knot
Fruit, then according to the calculated recommendation knot for recommending score value and the preset score range to determine inlet wire client in step S308
Fruit.And last recommendation results are shown in terminal, wherein terminal refers to the equipment of network outermost, is mainly used for using
The input of family information and the output of handling result etc..It is understood that terminal can with but be not limited only to PC, movement
Terminal, electronics wearable device etc..
For example, default score range and corresponding recommendation results include：0 point is " not recommending ", 1-2 divides for that " can push away
Recommend ", 3 points or more for " it is strongly recommended that ".If obtained recommendation score value is 2 points, the recommendation results obtained to the end are " can recommend ".
Fig. 4 is the schematic diagram that recommendation results show interface in one embodiment, as shown in figure 4, recommendation results displaying interface includes base
This information display module 402 and recommendation results display module 404, wherein essential information display module 402 illustrates inlet wire client
Essential information, recommendation results display module 404 illustrates the corresponding recommendation results of inlet wire client.
It in other embodiments, can be with according to recommending score value and default score range to determine recommendation results, in recommendation results
Including specific recommended products type.For example, for credit card A, default score range and corresponding recommendation results can wrap
It includes：0 point is " not recommending ", 1-2 point be " can recommend credit card A ", 3-4 points be " it is strongly recommended that credit card A or credit can be recommended
Block B ", 5 points or more be " it is strongly recommended that credit card A or credit card B ".
In the present embodiment, the relevant information that inlet wire client is obtained by the identity of inlet wire client is believed according to correlation
Breath calculates basic score value, product score value and business score value, to obtain recommending score value, is worth to further according to recommended hour last
Recommendation results.Basic score value reflects the primary condition whether inlet wire client meets product, and product score value reflects inlet wire client
Whether product condition is met, and business score value reflects the credibility of inlet wire client.Customer service is targetedly pushed away according to recommendation results
Recommend product so that Products Show has higher success rate, and improves business processing efficiency, saves the time of a large number of services processing.
Fig. 5 is the structural schematic diagram of customer information processing unit in one embodiment.As shown in figure 5, at the customer information
It includes that basic score value computing module 502, business score value computing module 506, pushes away product score value computing module 504 to manage device 500
Score value computing module 508 and recommendation results display module 510 are recommended, wherein：
Basic score value calculates mould 502, the basic letter for obtaining the inlet wire client according to the identity of inlet wire client
Breath, if the essential information meets preset condition, the basic score value of the inlet wire client is calculated according to the essential information.
In other embodiments, basic score value calculate that mould 502 is additionally operable to will be every in the essential information of the inlet wire client
One project is matched with preset essential information standard, if each project all successful match, according to predetermined manner meter
Calculate the basic score value of the inlet wire client.
Product score value computing module 504, if being used in the presence of product information corresponding with the essential information of inlet wire client,
The product score value of the inlet wire client is then calculated according to the product information.
In other embodiments, be additionally operable to will be in the product information of the inlet wire client for product score value computing module 504
Each project is matched with preset product information standard, if there are successful match in the product information of the inlet wire client
Project then calculates the product score value of the inlet wire client according to predetermined manner.
Business score value computing module 506, if being used in the presence of business information corresponding with the essential information of inlet wire client,
The business score value of the inlet wire client is then calculated according to the business information of the inlet wire client.
In other embodiments, business score value computing module 506 is additionally operable to be obtained according to the essential information of the inlet wire client
The credit record of the inlet wire client is taken, if the credit record of the inlet wire client obtains successfully, according to the inlet wire client
Credit record calculate the business score value of the inlet wire client.
Recommend score value computing module 508, for according at least one in the basic score value, product score value and business score value
Kind calculates the recommendation score value of the inlet wire client.
In other embodiments, business score value computing module also 508 according to the essential information of the inlet wire client for obtaining
The credit record of the inlet wire client is taken, if the promise breaking information in the credit record of the inlet wire client meets preset promise breaking mark
Standard then calculates the business score value of the inlet wire client according to the credit record of the inlet wire client.
In other embodiments, if business score value computing module also 508 is in the credit record of the inlet wire client
Promise breaking number, promise breaking number of days and defaulter meet preset promise breaking standard, then are calculated according to the credit record of the inlet wire client
The business score value of the inlet wire client.
Recommendation results display module 510, for determining the inlet wire client's according to the recommendation score value of the inlet wire client
Recommendation results, and show the recommendation results of the client.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the program can be stored in a non-volatile computer and can be read
In storage medium, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, the storage is situated between
Matter can be magnetic disc, CD, read-only memory (Read-Only Memory, ROM) etc..
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
Cannot the limitation to the scope of the claims of the present invention therefore be interpreted as.It should be pointed out that for those of ordinary skill in the art
For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the guarantor of the present invention
Protect range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of customer information processing method, which is characterized in that including：
The essential information of the inlet wire client is obtained according to the identity of inlet wire client, if the essential information meets default item
Part then calculates the basic score value of the inlet wire client according to the essential information；
If in the presence of product information corresponding with the essential information of inlet wire client, according to the product information calculate it is described into
The product score value of line client；
If in the presence of business information corresponding with the essential information of inlet wire client, according to the business information of the inlet wire client
Calculate the business score value of the inlet wire client；
The recommended hour of the inlet wire client is calculated according at least one of the basic score value, product score value and business score value
Value；And
The recommendation results of the inlet wire client are determined according to the recommendation score value of the inlet wire client, and show the recommendation of the client
As a result.
2. if according to the method described in claim 1, it is characterized in that, the essential information meets preset condition, root
The basic score value that the inlet wire client is calculated according to the essential information includes：
Each project in the essential information of the inlet wire client is matched with preset essential information standard, if described every
One project all successful match then calculate the basic score value of the inlet wire client according to predetermined manner.
3. according to the method described in claim 1, it is characterized in that, described calculate the inlet wire client according to the product information
Product score value include：
Each project in the product information of the inlet wire client is matched with preset product information standard, if it is described into
There are the projects of successful match in the product information of line client, then the product point of the inlet wire client is calculated according to predetermined manner
Value.
4. if according to the method described in claim 1, the it is characterized in that, essential information pair in the presence of with the inlet wire client
The business information answered, then the business score value that the inlet wire client is calculated according to the business information of the inlet wire client include：
Corresponding credit record, if the credit record obtains successfully, root are obtained according to the essential information of the inlet wire client
The business score value of the inlet wire client is calculated according to the credit record.
5. method as claimed in any of claims 1 to 4, which is characterized in that if described in the presence of objective with the inlet wire
The corresponding business information of essential information at family, then calculate the business of the inlet wire client according to the business information of the inlet wire client
Score value includes：
Corresponding credit record is obtained according to the essential information of the inlet wire client, if the promise breaking information symbol in the credit record
Preset promise breaking standard is closed, then calculates the business score value of the inlet wire client according to the credit record.
6. a kind of customer information processing unit, which is characterized in that including：
Basic score value computing module, the essential information for obtaining the inlet wire client according to the identity of inlet wire client, if
The essential information meets preset condition, then the basic score value of the inlet wire client is calculated according to the essential information；
Product score value computing module, if in the presence of product information corresponding with the essential information of inlet wire client, basis
The product information calculates the product score value of the inlet wire client；
Business score value computing module, if in the presence of business information corresponding with the essential information of inlet wire client, basis
The business information of the inlet wire client calculates the business score value of the inlet wire client；
Recommend score value computing module, for being calculated according at least one of the basic score value, product score value and business score value
The recommendation score value of the inlet wire client；
Recommendation results display module, the recommendation knot for determining the inlet wire client according to the recommendation score value of the inlet wire client
Fruit, and show the recommendation results of the client.
7. device according to claim 6, which is characterized in that the basis score value computing module is additionally operable to the inlet wire
Each project in the essential information of client is matched with preset essential information standard, if each project is all matched into
Work(then calculates the basic score value of the inlet wire client according to predetermined manner.
8. device according to claim 6, which is characterized in that the product score value computing module is additionally operable to the inlet wire
Each project in the product information of client is matched with preset product information standard, if the product letter of the inlet wire client
There are the projects of successful match in breath, then the product score value of the inlet wire client is calculated according to predetermined manner.
9. device according to claim 6, which is characterized in that the business score value computing module be additionally operable to according to it is described into
The essential information of line client obtains corresponding credit record, if the credit record obtains successfully, according to the credit record
Calculate the business score value of the inlet wire client.
10. the device according to any one of claim 6 to 9, which is characterized in that the business score value computing module is also
For obtaining corresponding credit record according to the essential information of the inlet wire client, if the promise breaking information symbol in the credit record
Preset promise breaking standard is closed, then calculates the business score value of the inlet wire client according to the credit record.
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| CN201710091074.4A CN108460643B (en) | 2017-02-20 | 2017-02-20 | Client information processing method and device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710091074.4A CN108460643B (en) | 2017-02-20 | 2017-02-20 | Client information processing method and device |
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| CN108460643A true CN108460643A (en) | 2018-08-28 |
| CN108460643B CN108460643B (en) | 2021-05-11 |
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| CN108460643B (en) | 2021-05-11 |
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