CN108399547A - A kind of method, system and medium for sentencing duty according to express mail circulation node and problem types - Google Patents
A kind of method, system and medium for sentencing duty according to express mail circulation node and problem types Download PDFInfo
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- CN108399547A CN108399547A CN201710817261.6A CN201710817261A CN108399547A CN 108399547 A CN108399547 A CN 108399547A CN 201710817261 A CN201710817261 A CN 201710817261A CN 108399547 A CN108399547 A CN 108399547A
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
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Abstract
The invention discloses methods, system and medium that duty is sentenced according to express mail circulation node and problem types, improve the workload for improving the processing timeliness of this work to the divisions of responsibility of abnormal express mail and the accuracy rate of responsibility definition and reducing artificial fix duty.Its technical solution is：By sentencing the method for duty according to circulate node and problem types of express mail, the affiliated responsible party under express mail current state will by quickly, accurately identify, the work problem for manually checking away part process analysis responsible party can be solved；This method express mail problem major class subordinate's problem group will be carried out quickly, accurately identify, can solve the problems, such as manually to browse all kinds of integrated datas of express mail could must go wrong the tedious work of group.
Description
Technical field
The present invention relates to a kind of method and systems carrying out duty goal because generating exception in express mail circulation, more particularly to
According to a newest operation note for current express mail and determine responsible party and responsible party's responsibility type in conjunction with express mail problem types
Method and system.
Background technology
With the rapid development of Electronic Commerce in China industry, the fast development of delivery industry has been driven.Express delivery becomes vast
A kind of life style that the masses generally use.How Courier Service quality is improved, and promoting customer experience degree and brand recognition is
The crucial of delivery industry competitiveness embodies.But with the diversity of express delivery demand to surge with customer demand service,
Client's choosing multiple self-service channel carries out demand feedback (channel includes simultaneously：Wechat, credulity, cell-phone customer terminal, Yi Tong, shifting
Dynamic portal, light application, official website, Alipay, hand Q etc.).The limitation of traditional artificial treatment efficiency gradually embodies, and has been difficult
Realize high-quality and quick services client, it is not only prodigious to waste human cost, while to customer satisfaction promotion and brand
Cognition degree causes prodigious influence.
The different multifarious clients of channel different time demand after sale how is solved, accomplishes to respond rapidly to, good service, carry
Rise satisfaction and brand recognition.Also become the important indicator of express delivery core competitiveness.It is that long-standing problem delivery industry is constantly sent out
The major issue of exhibition.
Therefore, most important for the monitoring of each link state of express mail, analysis, once occurring disputing on after sale, it is related to fix duty
Etc. relevant treatments link, the invention will play the role of vital.
Invention content
A brief summary of one or more aspects is given below to provide to the basic comprehension in terms of these.This general introduction is not
The extensive overview of all aspects contemplated, and be both not intended to identify critical or decisive element in all aspects also non-
Attempt to define the range in terms of any or all.Its unique purpose is to provide the one of one or more aspects in simplified form
A little concepts are with the sequence for more detailed description given later.
It is an object of the invention to solve the above problems, provides and a kind of sentencing duty according to circulate node and problem types of express mail
Method, system, medium, improve the place that this work is improved to the divisions of responsibility of abnormal express mail and the accuracy rate of responsibility definition
Reason timeliness and the workload for reducing artificial fix duty to better services client, improve user satisfaction.
The technical scheme is that：Present invention is disclosed a kind of sides for sentencing duty according to express mail circulation node and problem types
Method, method include：
Part flow state-of-the-art record is walked based on express mail, and responsible party's judgement is carried out to the express mail led to the problem of；
Problem group type decision is carried out based on major class the problem of having known and the analysis for walking part flow；
Whether the responsibility based on the defined small Class Type of express mail timeliness decision problem is true；
The specific responsibility type of responsible party is confirmed based on responsible party's judgement and problem major class, problem group.
One embodiment of the method according to the present invention that duty is sentenced according to express mail circulation node and problem types, sentences in responsible party
In fixed step, by express mail walk in part flow the last action side of the action type of state-of-the-art record and state-of-the-art record and
The hierarchy characteristic of next operation side, the two combine the judgement for carrying out responsible party's division.
One embodiment of the method according to the present invention that duty is sentenced according to express mail circulation node and problem types, in problem group
In the step of type decision, the combination for walking state-of-the-art record in part flow of major class and express mail the problem of by having known obtains fast
The judgement result of the type of problem group in the affiliated problem major class of part.
One embodiment of the method according to the present invention that duty is sentenced according to express mail circulation node and problem types, in decision problem
In the step of whether responsibility of small Class Type is true, according to the timeliness requirement of defined different problem types, judgement is current fast
The problem of part, whether the responsibility of small Class Type true：Judge to blame if the operation for walking state-of-the-art record in part flow is required beyond timeliness
Appoint and set up, otherwise responsibility is invalid.
One embodiment of the method according to the present invention that duty is sentenced according to express mail circulation node and problem types, responsible party's
In the verification step of specific responsibility type, by walking the responsible party and the express mail that the state-of-the-art record in part flow analyzes to express mail
The small Class Type of the problem of having confirmed that carries out fix duty to the specific responsibility type of responsible party.
Present invention further teaches a kind of computer system, including processor, computer readable storage medium, Computers
There is computer program on readable storage medium storing program for executing, processor reads from computer readable storage medium and executes computer program
To implement method and step as described above.
Present invention further teaches a kind of computer readable storage mediums, which is characterized in that has computer program thereon, counts
Calculation machine program implements method and step as described above after being performed.
Present invention further teaches a kind of systems for sentencing duty according to express mail circulation node and problem types, including：
Responsible party's determination module is walked part flow state-of-the-art record based on express mail and is sentenced to the express mail progress responsible party led to the problem of
It is fixed；
Problem group type decision module carries out problem group based on major class the problem of having known and the analysis for walking part flow
Type decision；
Responsibility set up whether determination module, the responsibility based on the defined small Class Type of express mail timeliness decision problem whether at
It is vertical；
Responsibility confirmation module, based on responsible party's judgement and problem major class, problem group to the specific responsibility type of responsible party
Confirmed.
One embodiment of the system according to the present invention that duty is sentenced according to express mail circulation node and problem types, sentences in responsible party
In cover half block, by express mail walk in part flow the last action side of the action type of state-of-the-art record and state-of-the-art record and under
The hierarchy characteristic of one operation side, the two combine the judgement for carrying out responsible party's division.
One embodiment of the system according to the present invention that duty is sentenced according to express mail circulation node and problem types, in problem group
In type decision module, the combination for walking state-of-the-art record in part flow of major class and express mail, obtains express mail the problem of by having known
The judgement result of the type of problem group in affiliated problem major class.
One embodiment of the system according to the present invention that duty is sentenced according to express mail circulation node and problem types, sets up in responsibility
Whether determination module in, according to the timeliness requirement of defined different problem types, the problem of judging current express mail small Class Type
Responsibility it is whether true：Judge that responsibility is set up if the operation for walking state-of-the-art record in part flow is required beyond timeliness, otherwise responsibility
It is invalid.
One embodiment of the system according to the present invention that duty is sentenced according to express mail circulation node and problem types, confirms in responsibility
In module, by walking responsible party that the state-of-the-art record in part flow analyzes to express mail and group class the problem of the express mail has confirmed that
Type carries out fix duty to the specific responsibility type of responsible party.
The present invention, which compares the prior art, following advantageous effect：The present invention passes through according to express mail circulation node and problem class
The method that type sentences duty, affiliated responsible party under express mail current state will by quickly, accurately identify, can solve manually to check away part
The work problem of process analysis responsible party；This method will to express mail problem major class subordinate's problem group carry out quickly, accurately identify,
All kinds of integrated datas of express mail, which can be solved the problems, such as manually to browse, could must go wrong the tedious work of group.Therefore this method can be with
It is effective to improve working efficiency and work accuracy, greatly reduce cost of labor and time cost, while be also to information-based and
The applications well of technology.
Description of the drawings
After reading the detailed description of embodiment of the disclosure in conjunction with the following drawings, it better understood when the present invention's
Features described above and advantage.In the accompanying drawings, each component is not necessarily drawn to scale, and has similar correlation properties or feature
Component may have same or similar reference numeral.
Fig. 1 shows the flow of the embodiment of the method that duty is sentenced according to express mail circulation node and problem types of the present invention
Figure.
Fig. 2 shows another streams of the embodiment of the method that duty is sentenced according to express mail circulation node and problem types of the present invention
Cheng Tu.
Fig. 3, which is shown in the method for the present invention, walks part flow diagram.
Fig. 4 shows the schematic diagram of responsible party's judgement in the method for the present invention.
Fig. 5 shows the schematic diagram of the problem of method of present invention group judgement.
Fig. 6 shows the principle of the embodiment of the system that duty is sentenced according to express mail circulation node and problem types of the present invention
Figure.
Specific implementation mode
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.Note that below in conjunction with attached drawing and specifically real
The aspects for applying example description is merely exemplary, and is understood not to carry out any restrictions to protection scope of the present invention.
Fig. 1 shows the flow of the embodiment of the method that duty is sentenced according to express mail circulation node and problem types of the present invention.
Fig. 1 is referred to, the method for the present embodiment includes mainly four steps, is respectively：Responsible party's judgement, problem group type decision,
Responsibility type availability deciding, responsible party responsibility type confirmation.
Responsible party is judged, express mail is mainly based upon and walks part flow state-of-the-art record and the express mail led to the problem of is blamed
Appoint side's judgement.Specifically, it is by walking upper the one of the action type of state-of-the-art record in part flow and state-of-the-art record to express mail
The hierarchy characteristic of operation side and next operation side, the two combine the judgement for carrying out responsible party's division.
For problem group type decision, it is mainly based upon the problem of having known major class and is asked with the analysis for walking part flow
Inscribe group type decision.Specifically, by having known the problem of major class and express mail the combination for walking state-of-the-art record in part flow,
Obtain the judgement result of the type of problem group in the affiliated problem major class of express mail.
For responsibility type availability deciding, it is mainly based upon the duty of the defined small Class Type of express mail timeliness decision problem
Whether true appoint.Specifically, the problem of requiring according to the timeliness of defined different problem types, judge current express mail group
Whether the responsibility of type is true：Judge that responsibility is set up if the operation for walking state-of-the-art record in part flow is required beyond timeliness, otherwise
Responsibility is invalid.
Confirmation for the responsibility type of responsible party is mainly based upon responsible party's judgement and problem major class, problem group pair
The specific responsibility type of responsible party confirms.Specifically, it is to be analyzed by walking the state-of-the-art record in part flow to express mail
Responsible party and express mail the problem of having confirmed that small Class Type, fix duty is carried out to the specific responsibility type of responsible party.
Fig. 2 shows another streams of the embodiment of the method that duty is sentenced according to express mail circulation node and problem types of the present invention
Journey is expressed.
Step 1：It is inputted by client, obtains client and need the express delivery odd numbers complained.
Step 2：According to this express delivery odd numbers, by system queries, obtain the express mail walks part information.
Step 3：The responsible party that newest one has recorded dual problem express mail in part flow of walking based on the express mail assert.
Step 4：The problem of being selected by client, obtaining customer complaint major class.
Such as customer self-service is complained, client's select permeability major class is delay.
Step 5：The major class in conjunction with the problem of the information for walking part flow of the express mail and selection, automates problem group
Judgement.
Such as walk in part flow newest one and be recorded as during Pai Jian companies send with charge free, problem major class is delay, then system is automatic
Judgement group is to send delay with charge free.
Step 6：It is finally completed this automatic precise positioning for complaining work order responsible party and its responsibility type
Fig. 3 discloses common express mail corresponding whole process in transportational process and walks part record, and record includes operating time, behaviour
Make the basic and important information such as site, operation content, a upper site, next site, odd numbers, timeliness, illustrates express mail and give birth to entirely
Order the guiding circulation track in period and the unit of participation and individual etc..
During Fig. 4 discloses express mail circulation, once the method that need to draw duty to unit responsibility that goes wrong.Based on Fig. 3 institutes
The express mail whole process shown walks part record, automatic using logic in conjunction with walking a newest record in part flow by the method for Fig. 4
Change the responsible party for navigating to express mail, assert to the responsible party of complete dual problem express mail.
The specific implementation rule that the responsible party of problem express mail assert is as follows：
Step 1：Obtain and currently walk a newest record in part flow, if without it is any walk part information, responsible party is defined as
Material side belonging to the express mail face list.
Step 2：It obtains and currently walks a newest record in part flow, if the work but without sending out operation of bringing drill to an end is pulled, then responsibility
Side is defined as outbox side (outbox branch company).
Step 3：It obtains and currently walks a newest record in part flow, be sent to center if site, then responsible party is defined as
Site.
Step 4：Obtain and currently walk a newest record in part flow, if centered on A be sent to center B, responsible party's definition
Centered on B.
Step 5：Obtain currently walk part flow in it is newest one record, if centered on be sent to site, responsible party is defined as
Site.
Step 6：It obtains and currently walks a newest record in part flow, be sent to site B if site A, then responsible party defines
For site B.
Fig. 5 shows the localization method of the small Class Type of problem (the specific responsibility type of responsible party).Preliminary choosing based on client
(problem major class) is selected, by combining a newest record in part flow, the type of problem group is positioned, such as prolonging
Accidentally problem major class needs to pull receipts delay to delay subordinate's group, transfer delay, sends delay with charge free and confirm.By shown in fig. 5
Method, using the definition rule of system, to the automation duty goal of complete dual problem express mail.
Steps are as follows for the specific implementation of the localization method of the specific responsibility type of responsible party, below with customer basis select permeability
Illustrated for major class " delay ", other situations shown in fig. 5 (such as lose damaging problem group, freight rate problem group, its
His group etc.) with tardy problem group the case where it is similar.
Step 3 in corresponding diagram 4：The initial option (delay) of problem major class is directed to based on client, by combining part stream
A newest record in journey, if pulling, receipts record but nothing sends out operation or site A is sent to center A, and decision problem group is to pull
Receive delay.
Step 4 in corresponding diagram 4：The initial option (delay) of problem major class is directed to based on client, by combining part stream
A newest record in journey, if centered on A be sent to center B, decision problem group is transfer delay.
Step 5 and step 6 in corresponding diagram 4：It is directed to the initial option (delay) of problem major class based on client, passes through knot
Close a newest record in part flow, if centered on B be sent to site B or site A and be sent to site B, decision problem group is
Send delay with charge free.
Corresponding above-mentioned method, the present invention further disclose a kind of computer readable storage medium and a kind of department of computer science simultaneously
System.There is computer program on computer readable storage medium, computer program walks after being performed for implementing method above-mentioned
Suddenly.Computer system includes then processor and computer readable storage medium, has computer on computer readable storage medium
Program, processor read from computer readable storage medium and execute computer program, implement method and step above-mentioned.
In addition, present invention further teaches the systems as shown in FIG. 6 for sentencing duty according to express mail circulation node and problem types
Embodiment.As shown in fig. 6, the system of the present embodiment includes：Responsible party's determination module, problem group type decision module, responsibility
Determination module, responsibility confirmation module whether establishment.
Responsible party's determination module, which is mainly based upon express mail, to be walked part flow state-of-the-art record and is blamed to the express mail led to the problem of
Appoint side's judgement.Specifically, it is by walking upper the one of the action type of state-of-the-art record in part flow and state-of-the-art record to express mail
The hierarchy characteristic of operation side and next operation side, the two combine the judgement for carrying out responsible party's division.
Problem group type decision module is mainly based upon the problem of having known major class and is asked with the analysis for walking part flow
Inscribe group type decision.Specifically, by having known the problem of major class and express mail the combination for walking state-of-the-art record in part flow,
Obtain the judgement result of the type of problem group in the affiliated problem major class of express mail.
Determination module is mainly based upon the responsibility of the defined small Class Type of express mail timeliness decision problem whether responsibility is set up
It is whether true.Specifically, the problem of requiring according to the timeliness of defined different problem types, judge current express mail group class
Whether the responsibility of type is true：Judge that responsibility is set up if the operation for walking state-of-the-art record in part flow is required beyond timeliness, otherwise blames
Appoint invalid.
Responsibility confirmation module is mainly based upon responsible party's judgement and problem major class, problem group to the specific responsibility of responsible party
Type is confirmed.Specifically, it is by walking the responsible party and the express mail that the state-of-the-art record in part flow analyzes to express mail
The small Class Type of the problem of having confirmed that carries out fix duty to the specific responsibility type of responsible party.
The method that duty is sentenced according to express mail circulation node and problem types of the present invention, realizes the responsible department to express mail and duty
The automation precise positioning for appointing definition without the judgement of artificial link, draws the troublesome operations such as duty, reduces human cost, greatly
Worksheet efficiency is improved, TT processing duration is substantially reduced, is improved customer satisfaction and brand recognition.
Although to simplify explanation to illustrate the above method and being described as a series of actions, it should be understood that and understand,
The order that these methods are not acted is limited, because according to one or more embodiments, some actions can occur in different order
And/or with from it is depicted and described herein or herein it is not shown and describe but it will be appreciated by those skilled in the art that other
Action concomitantly occurs.
Those skilled in the art will further appreciate that, the various illustratives described in conjunction with the embodiments described herein
Logic plate, module, circuit and algorithm steps can be realized as electronic hardware, computer software or combination of the two.It is clear
Explain to Chu this interchangeability of hardware and software, various illustrative components, frame, module, circuit and step be above with
Its functional form makees generalization description.Such functionality be implemented as hardware or software depend on concrete application and
It is applied to the design constraint of total system.Technical staff can realize each specific application described with different modes
Functionality, but such realization decision should not be interpreted to cause departing from the scope of the present invention.
General place can be used in conjunction with various illustrative logic plates, module and the circuit that presently disclosed embodiment describes
Reason device, digital signal processor (DSP), application-specific integrated circuit (ASIC), field programmable gate array (FPGA) other are compiled
Journey logical device, discrete door or transistor logic, discrete hardware component or its be designed to carry out function described herein
Any combinations are realized or are executed.General processor can be microprocessor, but in alternative, which can appoint
What conventional processor, controller, microcontroller or state machine.Processor is also implemented as the combination of computing device, example
As DSP and the combination of microprocessor, multi-microprocessor, the one or more microprocessors to cooperate with DSP core or it is any its
His such configuration.
It can be embodied directly in hardware, in by processor in conjunction with the step of method or algorithm that embodiment disclosed herein describes
It is embodied in the software module of execution or in combination of the two.Software module can reside in RAM memory, flash memory, ROM and deposit
Reservoir, eprom memory, eeprom memory, register, hard disk, removable disk, CD-ROM or known in the art appoint
In the storage medium of what other forms.Exemplary storage medium is coupled to processor so that the processor can be from/to the storage
Medium reads and writees information.In alternative, storage medium can be integrated into processor.Pocessor and storage media can
It resides in ASIC.ASIC can reside in user terminal.In alternative, pocessor and storage media can be used as discrete sets
Part is resident in the user terminal.
In one or more exemplary embodiments, described function can be in hardware, software, firmware, or any combination thereof
Middle realization.If being embodied as computer program product in software, each function can be used as the instruction of one or more items or generation
Code may be stored on the computer-readable medium or is transmitted by it.Computer-readable medium includes computer storage media and communication
Both media comprising any medium for facilitating computer program to shift from one place to another.Storage medium can be can quilt
Any usable medium that computer accesses.It is non-limiting as example, such computer-readable medium may include RAM, ROM,
EEPROM, CD-ROM or other optical disc storage, disk storage or other magnetic storage apparatus can be used to carrying or store instruction
Or data structure form desirable program code and any other medium that can be accessed by a computer.Any connection is also by by rights
Referred to as computer-readable medium.For example, if software is using coaxial cable, fiber optic cables, twisted-pair feeder, digital subscriber line
(DSL) or the wireless technology of such as infrared, radio and microwave etc is passed from web site, server or other remote sources
It send, then the coaxial cable, fiber optic cables, twisted-pair feeder, DSL or such as infrared, radio and microwave etc is wireless
Technology is just included among the definition of medium.Disk (disk) and dish (disc) as used herein include compression dish
(CD), laser disc, optical disc, digital versatile disc (DVD), floppy disk and blu-ray disc, which disk (disk) are often reproduced in a manner of magnetic
Data, and dish (disc) with laser reproduce data optically.Combinations of the above should also be included in computer-readable medium
In the range of.
Offer is that can make or use this public affairs to make any person skilled in the art all to the previous description of the disclosure
It opens.The various modifications of the disclosure all will be apparent for a person skilled in the art, and as defined herein general
Suitable principle can be applied to spirit or scope of other variants without departing from the disclosure.The disclosure is not intended to be limited as a result,
Due to example described herein and design, but should be awarded and principle disclosed herein and novel features phase one
The widest scope of cause.
Claims (12)
1. a kind of sentencing the method for duty according to circulate node and problem types of express mail, which is characterized in that method includes：
Part flow state-of-the-art record is walked based on express mail, and responsible party's judgement is carried out to the express mail led to the problem of；
Problem group type decision is carried out based on major class the problem of having known and the analysis for walking part flow；
Whether the responsibility based on the defined small Class Type of express mail timeliness decision problem is true；
The specific responsibility type of responsible party is confirmed based on responsible party's judgement and problem major class, problem group.
2. the method according to claim 1 for sentencing duty according to express mail circulation node and problem types, which is characterized in that blaming
In the step of appointing side's judgement, by walking a upper behaviour for the action type of state-of-the-art record and state-of-the-art record in part flow to express mail
The hierarchy characteristic of work side and next operation side, the two combine the judgement for carrying out responsible party's division.
3. the method according to claim 1 for sentencing duty according to express mail circulation node and problem types, which is characterized in that asking
In the step of inscribing group type decision, the combination for walking state-of-the-art record in part flow of major class and express mail the problem of by having known,
Obtain the judgement result of the type of problem group in the affiliated problem major class of express mail.
4. the method according to claim 1 for sentencing duty according to express mail circulation node and problem types, which is characterized in that sentencing
Determine the small Class Type of problem responsibility it is whether true the step of in, according to the timeliness requirement of defined different problem types, judgement
The problem of current express mail, whether the responsibility of small Class Type true：If the operation for walking state-of-the-art record in part flow is required beyond timeliness
Judge that responsibility is set up, otherwise responsibility is invalid.
5. the method according to claim 1 for sentencing duty according to express mail circulation node and problem types, which is characterized in that blaming
In the verification step for appointing the specific responsibility type of side, by express mail is walked responsible party that the state-of-the-art record in part flow analyzes and
The small Class Type of the problem of express mail has confirmed that carries out fix duty to the specific responsibility type of responsible party.
6. a kind of computer system, which is characterized in that including processor, computer readable storage medium, wherein computer-readable
There is computer program on storage medium, processor reads from computer readable storage medium and executes computer program with reality
Apply the method and step as described in any one of claim 1 to 5.
7. a kind of computer readable storage medium, which is characterized in that have computer program thereon, after computer program is performed
Implement the method and step as described in any one of claim 1 to 5.
8. a kind of system for sentencing duty according to express mail circulation node and problem types, which is characterized in that including：
Responsible party's determination module walks part flow state-of-the-art record based on express mail and carries out responsible party's judgement to the express mail led to the problem of；
Problem group type decision module carries out the small Class Type of problem based on major class the problem of having known and the analysis for walking part flow
Judgement；
Whether determination module whether responsibility is set up, the responsibility based on the defined small Class Type of express mail timeliness decision problem are true；
Responsibility confirmation module carries out the specific responsibility type of responsible party based on responsible party's judgement and problem major class, problem group
Confirm.
9. the system according to claim 8 for sentencing duty according to express mail circulation node and problem types, which is characterized in that blaming
Appoint in square determination module, by walking the action type of state-of-the-art record and the last action of state-of-the-art record in part flow to express mail
The hierarchy characteristic of square and next operation side, the two combine the judgement for carrying out responsible party's division.
10. the system according to claim 8 for sentencing duty according to express mail circulation node and problem types, which is characterized in that
In problem group type decision module, the combination for walking state-of-the-art record in part flow of major class and express mail the problem of by having known,
Obtain the judgement result of the type of problem group in the affiliated problem major class of express mail.
11. the system according to claim 8 for sentencing duty according to express mail circulation node and problem types, which is characterized in that
Whether responsibility is set up in determination module, the problem of requiring according to the timeliness of defined different problem types, judge current express mail
Whether the responsibility of small Class Type is true：Judge that responsibility is set up if the operation for walking state-of-the-art record in part flow is required beyond timeliness,
Otherwise responsibility is invalid.
12. the system according to claim 8 for sentencing duty according to express mail circulation node and problem types, which is characterized in that
In responsibility confirmation module, by walking responsible party that the state-of-the-art record in part flow analyzes to express mail and what the express mail had confirmed that asks
Small Class Type is inscribed, fix duty is carried out to the specific responsibility type of responsible party.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710817261.6A CN108399547A (en) | 2017-09-12 | 2017-09-12 | A kind of method, system and medium for sentencing duty according to express mail circulation node and problem types |
Applications Claiming Priority (1)
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| CN110837995A (en) * | 2019-11-12 | 2020-02-25 | 德邦物流股份有限公司 | Logistics abnormity processing method and device, electronic equipment and storage medium |
| CN110852848A (en) * | 2019-11-12 | 2020-02-28 | 上海燕汐软件信息科技有限公司 | Work order processing method, device and equipment |
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