CN108351996A

CN108351996A - Method and apparatus for managing guest room

Info

Publication number: CN108351996A
Application number: CN201680062803.7A
Authority: CN
Inventors: 严冲镛; 金志银; 金光洙; 李东范; 李钟植; 闵铉皙; 吴受炳; 姜在垠; 金昌汉; 柳宗烨
Original assignee: Samsung Electronics Co Ltd
Current assignee: Samsung Electronics Co Ltd
Priority date: 2015-09-09
Filing date: 2016-09-09
Publication date: 2018-07-31
Also published as: EP3347871A4; KR20170030410A; EP3347871A1

Abstract

A kind of method and apparatus for managing guest room are provided.Wherein server use include at least one terminal and gateway room manage system administration room the method includes：Determine room state；House keeper is distributed into the room based on the room state；Room information is emitted to house keeper's terminal；And it receives housekeeping state from house keeper's terminal and updates the housekeeping state.

Description

Method and apparatus for managing guest room

Technical field

The disclosure relates generally to the method and apparatus for managing guest room, and are for example related to the pipe of wherein accommodations The state in multiple rooms in family's management accommodations, to which room is supplied to lodging guest with best and/or improvement state Method and apparatus.

Background technology

Internet is from connection network (wherein the mankind the generate simultaneously consumption information) innovation based on people to Internet of Things (IoT) Network, the network is to/from distributed component (such as things) transmission/reception information and handles described information.Go out All things on earth interconnection (IoE) technology is showed, wherein being combined with IoT technologies by the big data treatment technology for being connected to Cloud Server. In order to realize IoT, such as sensing technology, wired and wireless communication and network infrastructure, service interface technology and peace are needed The skill element of full technology, and the sensor network for the connection between things, machine to machine are had studied now (M2M) and machine type communication (MTC).

In IoT environment, intelligent interconnection network technology (IT) service can be provided, collect and is analyzed is raw in things of networking At data, to provide new value for human lives.IoT can be applied to following field：Pass through existing information technology (IT) merging between various industry and compound smart home, intelligent building, intelligent city, intelligent automobile or networking vapour Vehicle, intelligent grid, medical insurance, intelligent appliance and high-tech medical services.

Invention content

Technical problem

In general, the instruction of lodging business receives the business for renting the predetermined rent in room.In conventional lodging business, employ Multiple house keepers are hired to manage multiple rooms, and multiple house keepers clean distributed room and supplement equipment.However, multiple rooms State be real-time change, but by by room and housekeeping work unified distribution to house keeper without reflecting this shape There is housekeeping inefficiency and provide unsatisfied service to guest in state.

Solution

The disclosure solves problem above, and provides a kind of information based on room state or about house keeper come to pipe The method of family's distribution and management room and work.The disclosure further provides a kind of net based on room type, out of room It closes the information received or the information inputted by house keeper dynamically changes and the method for configuration room management list.

According to the illustrative aspect of the disclosure, wherein the server room management system for including at least one terminal and gateway It is under the overall leadership reason room method include：Determine room state；House keeper is distributed into the room based on the room state；By room Information is emitted to house keeper's terminal；And it receives housekeeping state from house keeper's terminal and updates the housekeeping state.

In terms of according to the another exemplary of the disclosure, the wherein terminal room management for including at least one terminal and gateway The method in system administration room includes：Room information is received from server and shows the room information on the screen；Reception changes Become the input of the housekeeping state in room；And the input in response to receiving to emit the internal affairs for changing room to server The request of controlled state.

In terms of according to the another exemplary of the disclosure, a kind of room management system including at least one terminal and gateway Management room server include：Communication unit including telecommunication circuit, the telecommunication circuit are configured as emitting and receiving letter Breath；And controller, the controller be configured to determine that with the relevant room state of tenant, and be based on the room state House keeper is distributed into the room, room information is emitted to house keeper's terminal；And receive housekeeping from house keeper's terminal State simultaneously updates the housekeeping state.

In terms of according to the another exemplary of the disclosure, a kind of room management system including at least one terminal and gateway Management room terminal include：Communication unit including telecommunication circuit, the telecommunication circuit are configured as emitting and receiving information； Display unit including circuit, the circuit are configured to determine that information and show and the relevant at least one item of described information Mesh；And controller, the controller are configured as receiving room information from server to show that the room is believed on the screen Breath, and receive change room housekeeping state input and the input in response to receiving will be to the room The request that housekeeping state changes is emitted to server.

According in terms of the another exemplary of the disclosure, a kind of method that server safeguards room includes：It receives from least At least one sensing signal of one sensor determines pipe based at least one of at least one sensing signal received Reason project, and the management list generated in room is updated based on identified management project.

According in terms of the another exemplary of the disclosure, a kind of server in management room includes：It is logical including telecommunication circuit Believe that unit, the telecommunication circuit are configured as emitting and receiving signal；And controller, the controller, which is configured as receiving, to be come From at least one sensing signal of at least one sensor, and based at least one sensing signal received extremely Lack one to determine management project, and is arranged based on identified management project to update the management generated in the room Table.

Advantageous effect

According to the disclosure, in the accommodations with multiple rooms, house keeper is arranged to what quick response changed in real time The housekeeping of room state and tenant are asked, to provide service that is best and/or improving to tenant.In addition, based in room State dynamically configure the inspectoral room management list of house keeper and room, therefore house keeper and room inspector can be effectively Manage room.

Brief description

It will become obvious according to target, the feature and advantage in conjunction with the described in detail below of attached drawing, the disclosure, attached In figure, identical drawing reference numeral refers to identical component, and wherein：

Fig. 1 is the diagram of the exemplary configuration for the system for showing management room accoding to exemplary embodiment；

Fig. 2A, Fig. 2 B and Fig. 2 C are the diagram for showing exemplary functions accoding to exemplary embodiment, wherein management service Device manages room；

Fig. 3 A, Fig. 3 B and Fig. 3 C are the diagram for showing exemplary functions accoding to exemplary embodiment, wherein terminal management Room；

Fig. 4 is to show house keeper is distributed to room based on room state and manages showing for room accoding to exemplary embodiment The message flow chart of example property method；

Fig. 5 A and Fig. 5 B are the housekeeping shapes for setting and changing room in the terminal shown accoding to exemplary embodiment The diagram of the illustrative methods of state；

Fig. 6 is to show house keeper is distributed to room and be based on when inputting housekeeping request accoding to exemplary embodiment Workload adjusts the message flow chart of the example process of room distribution；

Fig. 7 is to show that the location information based on house keeper when inputting housekeeping request accoding to exemplary embodiment will manage Family distributes to the message flow chart of the illustrative methods in room；

Fig. 8 is to show that the workload information based on house keeper when inputting housekeeping request accoding to exemplary embodiment will House keeper distributes to the message flow chart of the illustrative methods in room；

Fig. 9 is the free time information based on house keeper when inputting housekeeping request shown accoding to exemplary embodiment House keeper is distributed to the message flow chart of the illustrative methods in room；

Figure 10 is the assessment score letter when inputting housekeeping request based on house keeper shown accoding to exemplary embodiment House keeper is distributed to the message flow chart of the illustrative methods in room by breath；

Figure 11 is the workload information adjustment when changing room state based on house keeper shown accoding to exemplary embodiment The message flow chart of the illustrative methods of the room distribution of house keeper；

Figure 12 is the room point that house keeper is adjusted when house keeper is distributed in multiple rooms shown accoding to exemplary embodiment The message flow chart for the illustrative methods matched；

Figure 13 is to show that the information that terminal is input to based on house keeper accoding to exemplary embodiment changes room state and base The message flow chart of the illustrative methods of management list is updated in equipment state；

Figure 14 A and Figure 14 B are the exemplary letters for showing the distribution for readjusting house keeper accoding to exemplary embodiment The diagram of breath；

Figure 15 A, Figure 15 B, Figure 15 C and Figure 15 D are the dynamically configuration management servers shown accoding to exemplary embodiment Manage the diagram of the illustrative methods of the management list in room；

Figure 16 A and Figure 16 B are the sensings collected in the room based on management server shown accoding to exemplary embodiment Signal dynamics the illustrative methods of configuration management list diagram；

Figure 17 is to show that user information based on terminal accoding to exemplary embodiment and management server are received in the room The message flow chart of the sensing signal of collection dynamically illustrative methods of configuration management list；

Figure 18 is to show dividing management list and being collected into multiple pipes in same room accoding to exemplary embodiment The message flow chart of the exemplary method of family；

Figure 19 is the message flow chart for showing example process accoding to exemplary embodiment, and room has been distributed wherein managing House keeper ask house keeper replacement, to replace house keeper；

Figure 20 is the block diagram for the exemplary internal structure for showing server accoding to exemplary embodiment；And

Figure 21 is the block diagram for the exemplary internal structure for showing terminal accoding to exemplary embodiment.

Specific implementation mode

Hereinafter, each exemplary embodiment of the disclosure will be described in greater detail with reference to the attached drawings.

In the present specification, it is convenient to omit the detailed description of the known function and structure that are incorporated to herein is to avoid making the disclosure Theme it is fuzzy.

Similarly, in the accompanying drawings, some constituent element can be omitted or can be schematically shown.In addition, every The size of a element not fully reflects actual size.Throughout the specification, identical drawing reference numeral specifies identical element.

From the detailed description provided below in conjunction with attached drawing, the advantages of the disclosure and feature and realize that their method will It becomes readily apparent from.It however, the present disclosure is not limited to following exemplary embodiments, but can be realized, and carried with different form For exemplary embodiment to illustrate the disclosure to those skilled in the art, and present disclosure is limited by the range of claims It is fixed.

In various examples, it is to be understood that each box of message flow chart and the combination of message flow chart can be with It is executed by computer program instructions.Because these computer program instructions may be mounted at all-purpose computer, special purpose computer Or in the processor of other programmable data processing equipments, so passing through computer or the place of other programmable data processing equipments Manage the means for the function that the instruction that device executes generates described in the box for executing message flow chart.In order to be realized with ad hoc approach Function, because these computer program instructions, which can be stored in, can orient computer or other programmable data processing equipments During computer is available or computer-readable memory, so being stored in the instruction during computer is available or computer-readable memory The generation project of the instruction means of the function described in the box including execution message flow chart can be generated.Because of computer Program instruction may be mounted in computer or other programmable data processing equipments, so in computer or other programmable numbers According in processing equipment execute series of operation steps with generate process performed by computer and execute computer or other can Programming data processing equipment can provide the instruction of the step of for executing the function described in the box of message flow chart.

In addition, each box can indicate include at least one executable instruction for executing specific logical function mould A part for block, section or code.In addition, in several interchangeable execution examples, it should be noted that can be regardless of the sequence side of execution Function described in frame.For example, two boxes continuously shown can be executed substantially simultaneously, or it can be based on phase sometimes The function of answering executes in reverse order.

In this case, the term " unit " used in exemplary embodiment can refer to such as various processing circuits The software or hardware component of (for example, CPU), FPGA or ASIC, and execute any function.However, " unit " be not limited to software or Hardware." unit " can be formed as being stored in the storage medium that can be solved and can be formed as reproducing at least one processor On.Therefore, " unit " include such as software component, the software component of object-oriented, base part and task components, process, Function, attribute, regulation, subroutine, program code segments, driver, firmware, microcode, circuit, data, database, data knot Structure, table, array and variable.The function of being provided in constituent element and " unit " can be by by small number of constituent element It " unit " or is executed by being subdivided into additional inscape and " unit ".Furthermore, it is possible to realize constituent element and " unit " Carry out at least one CPU or the secure multimedia card in reproduction equipment.

As reference, in the exemplary embodiment, " house keeper (housekeeper) " can manage room and be provided to room Service and execute the work of the facility, furniture and equipment maintenance of home cleaning and room.

In addition, in the exemplary embodiment, " room inspector (room inspector) " can assess the internal affairs of house keeper The implementing result of management work and the housekeeping state in room.

In addition, in the exemplary embodiment, " administrator (manager) " can manage inspectoral including house keeper and room Manpower, and safeguard and entire service state can be managed.

In addition, in the exemplary embodiment, " room state " can indicate for example with the relevant room shape of guest in room State, and may include for example register, check out, interruption-free (Do Not Disturb, DND) and (the Make Up that clean the room Room,MUR)。

In addition, in the exemplary embodiment, " the housekeeping state in room " can for example indicate housekeeping state and The available mode of house keeper, and may include for example dirty room (state for registering and needing housekeeping), past dirty room (check out and need the state of housekeeping) is cleaning room (housekeeping state), is cleaning room (housekeeping completion), Room (having checked) is examined, room (interim sell is delayed) is arranged, deactivates room (state that can not be sold in one to three week), repair room (state that can not be sold within a couple of days).

In addition, in the exemplary embodiment, " management list " may include that for example house keeper, room inspector and administrator can For the management project of housekeeping.

Fig. 1 is the diagram of the exemplary configuration for the system for showing management room accoding to exemplary embodiment.

The system in management room may include management server 100, the room gateway 105 that is connected to management server 100, House keeper's terminal 110, room inspector's terminal 120, administrator terminal 130 and the asset management system 140.

Management server 100 may be coupled to house keeper's terminal 110, room inspector's terminal 120 and administrator terminal 130, With the information needed for generating and emit between management house.House keeper can be distributed to room by management server 100 based on room state. In addition, management server 100 can be arranged and change the housekeeping state in room.In addition, for example internal affairs pipe ought be inputted tenant When reason request, house keeper can be distributed to room and based on workload adjustment room distribution by management server 100.

In addition, when in room gateway input housekeeping request when, management server 100 can be based on location information, House keeper is distributed to room by the assessment score of workload information, the free time information of house keeper or house keeper.In addition, working as room state When change, management server 100 can adjust the room distribution of house keeper based on the workload information of house keeper.

In addition, when multiple rooms are assigned to house keeper, management server 100 can adjust the room distribution of house keeper.This Outside, management server 100 can be input to the information of terminal to change room state based on house keeper, and dynamic based on equipment state Update management list to state.Management list may include that such as house keeper, room inspector and administrator can be used for housekeeping Management project.In addition, house keeper can input the unclean grade in room, and management server 100 can based on house keeper position come Determine the housekeeping state in room.

In addition, management server 100 can dynamically configuration management room management list.Management server 100 can be with The sensing signal that is received based on the sensor out of room determines the management project including management region, and dynamically matches Set management list.Management server 100 can be based on the sensing signal and request room row that the sensor out of room receives The dynamically configuration management list of the user information of the terminal of table, and management list is emitted to terminal.In addition, in exemplary implementation In example, management server 100 can divide the management list in same room, and management list is distributed to multiple house keepers, and Collection management list.In addition, when receiving house keeper's replacement request by managing the house keeper's transmitting for having distributed room, management service Device 100 can replace house keeper.

Gateway function can be executed in a room by being connected to the room gateway 105 of management server 100.For example, room net Several equipment that pass 105 may be coupled in room are to collect the information about equipment.In addition, room gateway 105 can receive The input of the request that room state is changed from tenant.For example, room gateway 105 can be received from tenant to DND Or the input of the request of MUR changes.

House keeper's terminal 110, room inspector's terminal 120 and administrator terminal 130 can show from management server 100 and connect The information received.Described information may include room information and about room state or the information of housekeeping state.In addition, pipe Family's terminal 110, room inspector's terminal 120 and administrator terminal 130 can be received from house keeper, room inspector and administrator To internal affairs controlled state change request, and by it is described request be emitted to management server 100.In addition, 110 He of house keeper's terminal Room inspector's terminal 120 can will be emitted to management server 100 about the information of the inspectoral position of house keeper and room.

The asset management system 140 manages the information about the equipment in room.Equipment in room may include in room Electronic equipment and equipment.The asset management system 140 can receive from management server about the room collected by room gateway 105 The information of interior equipment simultaneously shows described information.

Terminal according to the exemplary embodiment of the disclosure may include mobile terminal, smart phone, laptop computer, Tablet personal computer (PC), e-book terminal, digital broadcast terminal, personal digital assistant (PDA), portable multimedia broadcasting are put Device (PMP), navigation equipment and smart television etc., but the present disclosure is not limited thereto and can be realized with various forms.

Fig. 2A, Fig. 2 B and Fig. 2 C are the diagram for showing exemplary functions accoding to exemplary embodiment, wherein management service Device manages room.

For example, Fig. 2A shows an exemplary screen, wherein the supervision equipment for accessing management server shows and is stored in pipe Manage the inspectoral distribution information of house keeper or room of the room status information and each room in the database of server.Referring to figure 2A, the room information of display may include the room state according to room number, and the room state includes whether that input service is asked Ask, the housekeeping state in room, room house keeper and room inspector.

In addition, Fig. 2 B show screen 210, the screen display is shown when selecting such as drawing reference numeral 200 of Fig. 2A Room details.Referring to Fig. 2 B, other than the room information of Fig. 2A, the room details of display may include pipe The historical information of house keeper's housekeeping state of family and the inspectoral name in room or telephone number and room.

In addition, Fig. 2 C show that the supervision equipment accessed by management server generation or editor house keeper or room inspector need The screen of the management list of the work of execution.With reference to figure 2C, the management list information of display may include about management list Classification 220, management project 225 and about the input value of management project or the information of option.

Fig. 3 A, Fig. 3 B and Fig. 3 C are the diagram for showing exemplary functions accoding to exemplary embodiment, wherein terminal management Room and house keeper.

For example, Fig. 3 A, Fig. 3 B and Fig. 3 C are the mobile room pipes that shows house keeper, room inspector and administrator and can use The diagram of reason system (RMS).Mobile RMS can be mounted and be embodied as in the terminal of house keeper, room inspector and administrator Using.

Fig. 3 A are that show can be with inquirer's force information and the diagram of the exemplary screen of the terminal of the workload based on manpower. When receiving the input of 300 label of employee of selection screen upper end from user, terminal may be displayed at accommodations and register Employee list.Shown information may include name, role (house keeper, room inspector or administrator) and member on screen The workload of work.For example, workload can indicate that housekeeping completes room number to distributing to the inspectoral room of house keeper or room Between number.When the name of employee is touched, mobile RMS can provide the details of employee and the function of communications. For example, when terminal user is selected as the inspectoral Chris Evans 303 in room, the employee information 310 shown can wrap Include ID, name, role and the telephone number of employee.In addition, when terminal user is selected as house keeper and institute's distribution room label (institute Distribute room) 320 Brad Pitt 305 when, the information of display can show that distribution room number, cleaning complete room number, clear The clean information for completing room number with the ratio for distributing room number and about nearest home cleaning history.

Fig. 3 B are the diagrams for showing to determine the exemplary screen of the terminal of room current state management and management list. As shown in Figure 3A, the input of selection room number 3103 is received in the room label 320 for distributing to employee 330 as terminal user When, terminal can show room current state information label 340 and management list label 350.When receiving selection room from terminal Between current state information label 340 input when, terminal, which can be shown, to be included briefly room anomalous content or confirms content Problem information and management equipment exchange the replacement information (341) of current state.In addition, terminal can be shown about corresponding room The inspectoral information of house keeper and room and show housekeeping state and its manage historical information (343).In addition, terminal can be with Show the current housekeeping state (345) in room.

In addition, when receiving the input of selection management list tab 350 from terminal user, terminal provides inquiry and determines The function of the management list in corresponding room, and management list may include the list edited in management server.It is shown in Information in management list may include management list classification, management project and the value based on management project or option information (355).In addition, when terminal user is that have the administrator of housekeeping administration authority, terminal can show selection approval also It is the menu (357) of the editing mode for the management project for refusing management list.

Fig. 3 C are showing for the terminal for the function of emitting and receive message between showing to be shown in the employee provided in mobile RMS The diagram of example property screen.When user selects the message label 301 of Fig. 3 A, terminal can show the screen for emitting message (360).Terminal user can emit the message of request housekeeping and general message on the screen.In this example, such as Shown in drawing reference numeral 360, terminal can show room number related with message and the house keeper about room and room inspector Information, and show together for input housekeeping ask time limit and message screen.

In addition, when user receives message, terminal can show the message (370) received.When terminal is by receiving When time sequencing lists message and receives the input of user's selection message, terminal can show the details of message.

Fig. 4 is the illustrative methods that room is distributed to house keeper based on room state shown accoding to exemplary embodiment Message flow chart.

At step S410, administrator 400 can ask housekeeping to be emitted to management server 401.In step At S415, the management server 401 of housekeeping request, which has been received, to distribute to house keeper by room according to room state With room inspector.Room state indicate with room in the relevant room state of guest, and may include for example register, It checks out, interruption-free (DND) and clean the room (MUR).Management server 401 can be at step S417 by the letter in distributed room Breath is emitted to the terminal 403 for the house keeper for being assigned with room, and is emitted to the information in distributed room at step S419 It has been assigned with the inspectoral terminal in room 405 in room.

Later, at step S420, the housekeeping state in distributed room can be changed into work by management server 401 For the dirty room of basic value.Later, at step S430, management server 401 can ask housekeeping to house keeper's terminal 403. When house keeper's terminal 403 is received from house keeper, and housekeeping state is changed into the input for cleaning room, at step S435, House keeper's terminal 403 can will change into internal affairs controlled state the request for cleaning room and be emitted to management server 401.In step At rapid S440, the management server 401 of message, which has been received, can change into the housekeeping state in room and cleaning Room.Later, when house keeper's terminal 403 is received from house keeper, and housekeeping state is changed into the input for having cleaned room, in step At S450, house keeper's terminal 403 can will change into internal affairs controlled state the request for having cleaned room and be emitted to management server, and And at step S455, management server 401 can in response to the request change into the housekeeping state in room Clean room.

Later, at step S460, transmitting is asked in the inspection in the room that management server 401 can complete housekeeping The inspectoral terminal in the room that is assigned to corresponding room 405.Completed input is checked when being received from room inspector When, at step S465, room inspector's terminal 405 can emit to management server 401 has checked confirmation message, and At step S470, housekeeping state can be changed into response to the message and examine room by management server 401.This Outside, at step S480, housekeeping result can be emitted to administrator terminal 400 by management server 401.

Fig. 5 A and Fig. 5 B are the housekeeping shapes for setting and changing room in the terminal shown accoding to exemplary embodiment The diagram of the illustrative methods of state.

For example, Fig. 5 A are to show that house keeper, room inspector and administrator can manage room row by the mobile RMS of terminal The diagram of the screen of the housekeeping state of table and room.

Hereinafter, using terminal can be referred to as terminal use to manage the house keeper, room inspector and administrator in room Family.

In fig. 5, when receiving the input of terminal user's selection room label 500, terminal can inquire and show row The room state of table and each room.In addition, when receiving the input in a room 510 for touching room list from user, Terminal can show inquiry and change the screen 515 of the housekeeping state in room.User can select internal affairs on screen 515 Controlled state.In addition, terminal can will can give user based on user role to change the limited rights of housekeeping state. For example, terminal make house keeper can only select to clean room and cleaned room (this be with direct housekeeping (such as room it is clear It is clean) relevant housekeeping state) so that room inspector can only select basic value and dirty room and examine room (this be and inspection Relevant housekeeping state), and allow an administrator to change entire state.

In addition, when detect user for example double-clicks a room 510 in room list or click predetermined hold-time or When the longer time, terminal can show inquiry or edit the screen 520 of the details in room.

Fig. 5 B are the diagrams for showing to change the example permission for the housekeeping state for giving the room of user.

The housekeeping state in room may include (past) dirty room (Dirty) 530, clean room (Ongoing) 535, room (Cleaned) 540 has been cleaned, room (Inspected) 545 has been examined and has arranged room (Pickup)/deactivated room/repair Room 547.Dirty room 530 can indicate the state of registering and need the state of clean room, and past dirty room 530 can be with table Show the state of checking out and needs the state of clean room.Housekeeping state can be indicated by cleaning room 535, clean room 540 It can indicate housekeeping completion status, having examined room 545 can indicate to have checked state, and arranging room 547 can indicate interim It sells and delays, deactivating room 547 can indicate the state that can not be sold in one to three week, and repairs room 54 and can indicate one or two The state that can not be sold in it.

About the variation of each state, house keeper, room inspector and administrator have the right to change internal affairs pipe based on its role Reason state.For example, only house keeper housekeeping state can be changed into cleaning room 535 and cleaned room 540 (552, 554,570 and 575).In addition, housekeeping state can be changed into and examined room 545 (556,558) by only room inspector. In addition, only administrator can be changed into from each state in room with the relevant arrangement room of the sale status in room/deactivate room/ Repair room 547 or (560,561,563,565) that can sell and room state can be changed into be basic value dirty room 530(567).In addition, when the prescribed time has elapsed or when guest registers or checks out, RMS can be by room shape State changes into basic status (550,559).

Fig. 6 is to show house keeper is distributed to room and be based on when inputting housekeeping request accoding to exemplary embodiment Workload adjusts the message flow chart of the example process of room distribution.

At step S610, gateway 600 can ask housekeeping to be emitted to management server 601.In step S615 Place, management server 601 can be based on selecting house keeper with the relevant information of house keeper in response to housekeeping request.In this reality In example, at least one of position that management server 601 can be based on house keeper, workload, free time and assessment score come Select the house keeper to room progress housekeeping.Each operation is more fully described below with reference to Fig. 7 to Figure 10.

Later, at step S617, management server 601 can change into housekeeping state as the dirty of basic value Room.Later, at step S619, management server 601 can ask housekeeping to be emitted to selected house keeper's terminal 603.In addition, at step S620, management server 601 can regularly monitor the workload variation of house keeper, readjust point The room matched, and scheduling housekeeping is changed according to workload.Later, management server 601 can incite somebody to action at step S630 The room distribution information changed in this process is emitted to house keeper's terminal 603, and will be in the process at step S640 The room distribution information of middle change is emitted to room inspector's terminal 605.Later, house keeper changes when carrying out housekeeping to room Become housekeeping state and room inspector checks operation and the step S420 of Fig. 4 and the operation phase of subsequent step in room Together.

Fig. 7 is to show that the location information based on house keeper when inputting housekeeping request accoding to exemplary embodiment will manage Family distributes to the message flow chart of the illustrative methods in room.

Fig. 7 is the message flow chart of the exemplary embodiment for the step S615 for showing Fig. 6.For example, management server 701 is logical It crosses the inspectoral terminal of all house keepers and room and comes information position in collecting chamber, and when inputting housekeeping request, management The house keeper adjacent with room is effectively distributed in housekeeping by server.Indoor positioning technologies use the access point based on WLAN (AP) it equips, and assumes that access point is installed in accommodations based on each floor and key facility unit.Inhabitation is set Each access point in applying has Differentiated Services set identifier (SSID) and the address media access control (MAC).Management server With the presetting database about the entire AP lists in accommodations and the location information based on AP.AP information can be with Including SSID, MAC Address and location information (floor or facilities units).

At step S710, house keeper's terminal 700 can log on to management server 701 by mobile RMS.Later, in step At rapid S720, management server 701 regularly can ask peripheral access point information to house keeper's terminal 700.At step S730, House keeper's terminal 700 can carry out access point searching in response to the request, such as indicate (RSSI) with maximum received signal strength Access point.In addition, at step S735, house keeper's terminal 700 can be by the position of the house keeper based on the access-in point information found Information is emitted to management server 701.The location information of house keeper may include the ID of such as house keeper, access-in point information (SSID, MAC Address) and about access time information.At step S740, management server 701 can be based on access-in point information and know Other Indoor Location Information, and can will be stored in the database about the location information of house keeper's terminal.

Later, the request that room state is changed into MUR is received when gateway 703 from such as tenant at step S745 When input, the MUR event informations and room information that receive can be emitted to management server by gateway 703 at step S750 701.At step S755, it is most adjacent that management server 701 can carry out the search of the location information based on storage in response to the request Close house keeper.For example, management server 701 can preferentially select to be located at it is corresponding with the room number of requested room information The house keeper of floor.When house keeper is not in corresponding floor, management server 701 can expand model by the sequence in requested room It encloses and searches for house keeper.Later, management server 701 can determine whether the current state of the house keeper found is idle state, and The house keeper that final choice is in idle condition.Later, at step S760, management server 701 can be by MUR events and room Information is emitted to the house keeper's terminal found.

Fig. 8 is to show that the workload information based on house keeper when inputting housekeeping request accoding to exemplary embodiment will House keeper distributes to the message flow chart of the illustrative methods in room.

Fig. 8 is the message flow chart of the exemplary embodiment for the step S615 for showing Fig. 6.For example, Fig. 8 is to show to compare pipe The workload of family and work is distributed to the house keeper with minimum workload illustrative methods message flow chart.

When house keeper executes housekeeping work, the mobile RMS of house keeper's terminal can be by the housekeeping shape in corresponding room State, which is changed into, is cleaning room, changes into the housekeeping state in corresponding room after completing housekeeping and has cleaned room, It will be emitted to management server including changing the management historical information of time, and management historical information is stored in database In.

When gateway 800 receives the request that state is changed into MUR at step S810 from tenant, gateway 800 can be with MUR event informations and room information are emitted to management server 801 at step S820.Later, at step S830, management Server 801 may search for house keeper and be based on workload allocations house keeper.The workload of each house keeper can be determined that according to when Between benchmark working strength or working strength according to room type and room number benchmark.Such as：

The entire working time of (1-1) time-based workload=housekeeping time/house keeper

(the housekeeping time indicate entirely to have cleaned room just when inputting clean conditions input time to clean conditions Between summation, and the entire working time of house keeper indicate attack time to terminating the time)

The workload of (1-2) based on room type and room number=(summation for the entire room number that housekeeping is completed × Workload weighted value based on room type)

(the quantization weight value of the housekeeping workload based on room type can be preset：Standard room=1/ is bold and unconstrained Magnificent room=1.2/ set room=1.5)

Management server 801 can determine working strength and the house keeper with minimum workload preferentially is distributed in room. Later, at step S840, MUR events and room information can be emitted to house keeper's terminal 803 by management server 801.

Fig. 9 is the free time information based on house keeper when inputting housekeeping request shown accoding to exemplary embodiment House keeper is distributed to the message flow chart of the illustrative methods in room.

Fig. 9 is the message flow chart of the exemplary embodiment for the step S615 for showing Fig. 6.For example, Fig. 9 is shown with lower section The message flow chart of method：Wherein when inputting housekeeping request, management server collects the home cleaning details of all house keepers, It determines the free time of each house keeper, and the house keeper with maximum idle time is distributed into room.

When house keeper executes housekeeping work, the mobile RMS of house keeper's terminal can be by the housekeeping shape in corresponding room State, which is changed into, is cleaning room, changes into the housekeeping state in corresponding room after completing housekeeping and has cleaned room, It will be emitted to management server including changing the management historical information of time, and management historical information is stored in database In.When receiving the request that state is changed into MUR from tenant at step S910, gateway 900 can be at step S920 MUR event informations and room information are emitted to management server 901.

Later, at step S930, management server 901 may search for house keeper and distribute house keeper based on free time.Really The method for determining free time can be for example as follows.

The free time of (2-1) based on the entire working time

=(the entire working time of house keeper)-, (the cleaning time summation in each room (it is clear to clean input time- Clean input time))

The free time of (2-2) based on the nearest home cleaning deadline

(nearest home cleaning deadline (having cleaned input time)) m- when=room service request

Management server 901 can determine free time and the pipe with longest-idle preferentially is distributed in room Family.Later, at step S940, MUR events and room information can be emitted to house keeper's terminal 903 by management server 901.

Figure 10 is the assessment score letter when inputting housekeeping request based on house keeper shown accoding to exemplary embodiment House keeper is distributed to the message flow chart of the illustrative methods in room by breath.

Figure 10 is the message flow chart of the exemplary embodiment for the step S615 for showing Fig. 6.For example, Figure 10 be show it is following The message flow chart of method：Wherein management server collects the inspectoral room inspection of home cleaning details and room of all house keepers Details is looked into, determines the assessment score of each house keeper, and assessment score sequence is pressed by room point when inputting housekeeping request Dispensing house keeper.According to the management list write by room inspector, given based on home cleaning state and the satisfaction of tenant House keeper assesses score.

By example of the description based on the management list export assessment score write by room inspector.Room inspector can be with It checks whether house keeper cleans each room according to management list, room state is changed into according to inspection result and has checked shape State, and record check result.When it is assumed that there are when objective and standardized index on the basis of management list, in room inspection When, room inspector can give house keeper according to index of the management list based on home cleaning state and assess score.For example, assessment Project may include integrity degree and the housekeeping time for the management list project that the cleannes in room, house keeper are write.

Later, it when the satisfaction export assessment score based on tenant, can be based on carrying out tenant in room inspector The housekeeping satisfaction of the house keeper of tenant's duration of stay of investigation provides the assessment score of house keeper.Furthermore, it is possible to according to pre- Determine weighted value and considers management list and tenant's satisfaction to export assessment score.

When receiving the request that state is changed into MUR from tenant at step S1010, gateway 1000 can be in step MUR event informations and room information are emitted to management server 1001 at S1020.

Later, as described above, at step S1030, management server 1001 may search for house keeper and leading based on house keeper The assessment score distribution house keeper gone out.Later, at step S1040, management server 1001 can be by MUR events and room information It is emitted to house keeper's terminal 1003.

Figure 11 is the workload information adjustment when changing room state based on house keeper shown accoding to exemplary embodiment The message flow chart of the illustrative methods of the room distribution of house keeper.

For example, Figure 11 is the message flow chart of the exemplary embodiment for the S620 for showing Fig. 6, and it is that following example is shown The message flow chart of property method：In view of the workload of house keeper is to change based on room state and change, work is readjusted So as to the workload of unified setting house keeper.

According to room state and housekeeping epidemic situation comparison workload, for example, the room of MUR states needs It urges and therefore workload increases.In addition, the room for state of checking out in initial housekeeping with larger workload, but Later, when room state change into can not sale status when, workload can be reduced.In addition, the room in DND states does not have work It measures.The workload weighted value based on room state can be set based on room state.For example, when the work of common housekeeping When the weighted value that work is measured is 1, weighted value 1.2 can be given to the rooms MUR, can initially give weighted value 1 to room of checking out, and And when the room state in room change into can not sale status when, weighted value 0.5 can be given to room, and can be with weighted value 0 gives the rooms DND.

In addition, as described above, the method for readjusting house keeper's work may include regularly readjusting housekeeping work The method of work and the method for readjusting work when room state change event occurs.First, it will describe regularly again The method for adjusting housekeeping work.Management server can be periodically determined based on entire room state in view of above-mentioned weight The workload of the house keeper of value.Later, management server can set the deviation and average value of the workload of each house keeper, and can To readjust and distribute room, so that the workload of each house keeper is converged to average value.

Later, by description when room state changes the method for readjusting work when event occurs.As shown in figure 11, work as net When closing 1100 and receiving the request changed to room state from tenant at step S1110, gateway 1100 can be in step S1120 Room state is changed event information at place and room information is emitted to management server 1101.Later, as described above, management service Device 1101 can determine the deviation and average value of the workload of house keeper at step S1125, and based on meter at step S1130 The deviation of calculating and average value readjust the room for distributing to house keeper.Later, at step S1140, management server The distribution room list readjusted can be emitted to house keeper's terminal 1103 by 1101.

Figure 12 is the room point that house keeper is adjusted when house keeper is distributed in multiple rooms shown accoding to exemplary embodiment The message flow chart for the illustrative methods matched.

For example, Figure 12 is the exemplary embodiment of the step S620 of Fig. 6, and following methods are shown：It is received when from tenant When being asked to housekeeping, house keeper is distributed into multiple rooms and is scheduled for processing assignment.Dispatching method It include the dispatching method in the dispatching method based on request time and the room based on request and the position of house keeper.Figure 11 shows to be based on The dispatching method of request time, but those skilled in the art can be by easily varying the tune based on request time Degree method applies the dispatching method based on house keeper position.

At step S1210, gateway 1200 can receive MUR requests from tenant and about the information for wishing the time.It rings Should in this, gateway 1200 can at step S1220 to management server 1201 emit MUR event informations, request hope when Between and room information.Later, at step S1225, management server 1201 may search for distributing to the internal affairs in the room of house keeper Management request history.Later, at step S1230, management server 1201 can be asked based on the allocated housekeeping The time is wished with MUR requests to adjust the dispatch list of house keeper.

When it is plural number that the housekeeping for being already allocated to house keeper, which is asked, management server 1201 can compare MUR requests Wish time and housekeeping request time.In this case, when the time is wished in request MUR requests in advance, management service Device 1201 can ask room with priority scheduling MUR, and in other cases, management server 1201 can distribute to house keeper Existing housekeeping request after scheduling MUR ask room.At step S1240, management server 1201 can will wherein It dispatches the housekeeping request list being adjusted and is emitted to house keeper's terminal 1203.

When position of the management server 1201 based on house keeper is scheduled, at step S1220, gateway 1200 can incite somebody to action The room information and MUR event informations of room number including requested tenant are emitted to management server 1201 together.Pipe Indoor Location Information can be collected from current house keeper's terminal by managing server 1201, compare house keeper position and room location, and from Closest room starts to dispatch.

Figure 13 is to show that the information that terminal is input to based on house keeper accoding to exemplary embodiment changes room state and base The message flow chart of the illustrative methods of management list is updated in equipment state.

At step S1310, when carrying out housekeeping to room, first house keeper's terminal 1303 can pass through mobile device Input room data.Room data may include about the unclean grade in room, the information of current location and cleaning time.In step At S1315, room data can be emitted to management server 1301 by first house keeper's terminal 1303, and at step S1320, The management server 1301 of room data, which has been received, to be emitted to room inspector and pipe by the room data received Reason person's terminal 1305.

When room inspector and administrator terminal 1305 receive pipe at step S1325 from room inspector and administrator When the input of the additional allocation instruction of family, room inspector and administrator terminal 1305 can take at step S1330 to management The business transmitting of device 1301 includes the housekeeping request of this instruction.

Management server 1301 can in response to the request select to add house keeper at step S1335, and can be To the second house keeper's terminal 1307 transmitting housekeeping request in addition selected at step S1340.

Later, at step S1350, gateway 1300 can determine equipment state.Equipment state may include in room The state of equipment and the battery status of equipment.May include accommodating communication module by the equipment that status information is emitted to gateway 1300 Equipment.Later, at step S1355, status information of equipment can be emitted to management server 1301 by gateway 1300.In step At rapid S1360, management server 1301 can update management list in response to this.The update of management list may include that addition is set Standby relevant item, it is well established that the determined equipment of its state needs to manage in the project.Management server 1301 can Newer management list is emitted to second house keeper's terminal 1307 at step S1365, and can be incited somebody to action at step S1367 Newer management list is emitted to room inspector and administrator terminal 1305.In this case, although not shown in the drawings, but It is when the first house keeper is still assigned to same room, newer management list can be even emitted to by management server 1301 First house keeper's terminal 1303.In addition, when terminal directly manages management list, management server 1301 can be in step S1355 Locate receiving device state and updates management list at step S1360.

Figure 14 A and Figure 14 B are the exemplary letters for showing the distribution for readjusting house keeper accoding to exemplary embodiment The diagram of breath.

For example, Figure 14 A show a screen, wherein house keeper's input is for asking additional personnel to be distributed or for scheduling The unclean class information in room.

Figure 14 A are the diagrams of the unclean grade in room for the room data for showing that house keeper inputs in the step S1310 of Figure 13. House keeper can input the unclean grade in room based on the additional personnel for wishing to distribute, or can input the room based on cleaning time Between unclean grade.In order to receive the input of the unclean grade in room from house keeper, terminal, which can be shown, can receive based on hope distribution The unclean grade input of screen 1400 and the receivable room based on cleaning time of the unclean grade input in room of additional personnel Screen 1410.

The letter about the unclean grade in room can be shown by inputting the screen 1400 of the unclean grade in room based on distribution personnel Breath, wherein house keeper are based on when additional allocation personnel input desired by house keeper executes home cleaning.It is distributed about this hope The information of personnel is emitted to room inspector and administrator.For example, grade 1 can indicate due to the unclean grade in relatively low room without Wish additional house keeper's distribution.Grade 2 can indicate to need dividing for one additional house keeper of distribution due to the unclean grade in medium room Match, and grade 3 can indicate to need the distribution of two additional house keepers due to the unclean grade in higher room.Class 4 can be with table Show that cleaning is impossible, and the inspectoral confirmation in room is needed due to the unclean grade in very high room.For example, due to Such as facility damage the reason of and lead to not sell the case where can correspond to class 4.In addition, house keeper can emit camera institute The pictorial information in the room of shooting simultaneously inputs the unclean grade in room to management server simultaneously, and therefore pictorial information can be used Make the material confirmed to the object that additional labor asks.

Later, the screen 1410 of room unclean grade of the input based on cleaning time can show that wherein house keeper is based on estimation Additional elapsed time input the unclean grade in room information.In this case, it has been received about additional elapsed time Information room inspector and administrator readjusting/dispatching to the information can be considered when the house keeper in room distribution.

The unclean grade in room based on cleaning time will be illustrated.Grade 1 can be indicated since relatively low room is unclean etc. Grade is without adding elapsed time.Grade 2 can indicate to need 10 minutes additional to disappear due to the unclean grade in medium room Time-consuming.Grade 3 can indicate the additional elapsed time for needing 20 minutes due to the unclean grade in higher room.In addition, class 4 It can indicate that cleaning is impossible, and the inspectoral confirmation in room is needed due to the unclean grade in very high room.

Figure 14 B are to show a kind of diagram of illustrative methods, and wherein management server is moved based on the location status of house keeper State changes housekeeping state and adjusts additional distribution or scheduling.As described above, when house keeper manages room, house keeper should The housekeeping state in room is manually entered in its terminal.However, in the exemplary implementation scheme described with reference to figure 14B, When house keeper executes housekeeping, current location information can be emitted to management server by house keeper with using terminal, and be managed Server can be analyzed the work based on corresponding house keeper based on current location information and shift to an earlier date current state.

For example, house keeper's terminal may search for its location information and can on screen (1420) display location information biography It is defeated.Management server can calculate the housekeeping time started in the room of house keeper (when location information has been received Clean input time), the housekeeping deadline (having cleaned input time) and clean elapsed time, and can automatically by The housekeeping state in room change into cleaning->It has cleaned (1430).

For example, management server can receive the position of the terminal for the house keeper for coming out and entering room 1003 from room 1002 Confidence ceases, and the housekeeping state in room 1002 is changed into and has been cleaned, and the housekeeping state in room 1003 is changed To clean.In addition, management server can be based on the change time of housekeeping state come when determining that housekeeping starts Between and the housekeeping deadline.Management server can estimate house keeper's based on the historical information of identified management time The housekeeping deadline determines workload, asks additional allocation personnel or request scheduling by the comparison with another house keeper It readjusts.In this exemplary implementation scheme, house keeper need not manually change the housekeeping state in room, and therefore may be used To provide convenience.

Figure 15 A, Figure 15 B, Figure 15 C and Figure 15 D are the diagrams for showing the illustrative methods according to exemplary implementation scheme, The management list in middle management server dynamically configuration management room.

For example, Figure 15 A and Figure 15 B are to show to be substantially based on the illustrative methods that room type generates management list form Diagram.At management server, the room template of the room type based on Previous designs and storage is stored.The room of Figure 15 A The element of template 1500 may include：Include the region in room, kitchen and bathroom, and setting including lighting apparatus and TV It is standby, and the region may include zone name, position and the attribute of area size, and the equipment may include equipment Title, position and state and control function attribute.

Management server can generate management list based on room template, and in this case, management server It can should be based on room type reference unit attribute with the management project in configuration management list, wherein house keeper and room inspector Information and room template area are determined and can limit project in class location.Figure 15 B are shown by this method The diagram of the management list of generation.For example, being based on room type, management list substantially may include standard housekeeping project 1510, one in luxurious housekeeping project 1520 and suite housekeeping project 1530.

For example, generated management list can generate the detailed Single Component Management project in room.For example, region relevant tube Reason project may include bedroom, bathroom and entrance, and equipment related management project may include TV, lighting apparatus and window Family/door.In addition, the equipment related management project in room may include towel, soap, shampoo and toilet paper.In addition, predetermined The setting sequence of the management project in management list in region can be according to distance sequence or cleaning sequence since room door Setting.The management list generated by this method can be edited by the personnel (such as administrator) with permission.For example, administrator can To receive the management project of the management list being stored at management server and editorial management list.As house keeper or room inspector When into room, the management list in the correspondence room stored can be emitted to house keeper by management server or room inspector is whole End.

Figure 15 C are the diagrams for the room devices related management project for showing management list.

Figure 15 C are the inspectoral screens of screen 1540 and room for the equipment for showing house keeper's terminal or executing gateway function 1550 diagram.

The screen that is shown in house keeper's terminal or the video screen 1540 for executing gateway function in a room can show dress Standby current state information.When executing housekeeping, house keeper can input room equipment state, the screen on screen 1540 Information of 1540 displays about the equipment in room.The pass of the video screen 1540 in house keeper's terminal or room can be will enter into It is emitted to management server in the information of equipment current state.Management server is worked as about the equipment having changed having been received , can be based on the information about equipment current state come the management project of editorial management list when the information of preceding state, and it can Management list to be emitted to the room inspector to the corresponding room of its distribution.For example, when house keeper's replacement equipment (such as soap/ Shampoo) and to terminal or television set input about equipment current state information when, at the inspectoral management list in room The management project of the replacement of determining soap/shampoo can be added.

Figure 15 D are the diagrams for the equipment related management project for showing management list.

Figure 15 D are the inspectoral screens of screen 1560 and room for the equipment for showing house keeper's terminal or executing gateway function 1570 diagram.

The screen that is shown in house keeper's terminal or the screen 1560 for the equipment for executing gateway function in the room can be shown Show the status information of equipment.When executing housekeeping, house keeper can wherein show the screen about the information equipped in room The status information of input equipment on curtain 1560.The equipment state letter of the video screen in house keeper's terminal or room can be will enter into Breath is emitted to management server.

When detecting the necessity of management (such as unit exception or battery replacement) based on the status information received, pipe Reason server can change the management project of the management list in corresponding room.The management list that management server can have been changed to It is emitted to the house keeper to the corresponding room of its distribution and room inspector's terminal.

For example, when the preset temperature for Current Temperatures of thermostat is to deviate the abnormal temperature of reference threshold temperature, Management server can add the management project for being used to determine whether to be subcooled or overheat to management list.In addition, management server When it is the information opened that Window state, which has been received, the management item for instructing Window state to confirm can be added to management list Mesh.In addition, when the residual capacity of battery for having input any equipment is the information of predetermined value, management server can be arranged to management Table addition indicates whether to replace the management project of the battery of corresponding equipment.

In addition, management server is by equipment state (the housekeeping state before the housekeeping of house keeper：It is unclean) and base Equipment state (housekeeping state after the cleaning of the signal received from gateway：Clean) it is compared, determination is set For abnormality and battery whether is replaced, and by this point reflection to management list inspection result, so that room is examined The person of looking into can efficiently perform inspection.

In addition, management server can be based on the user information received from RMS come the management item of dynamically configuration inspection person Mesh.For example, management server can adjust management project based on stop personnel and lingering period, or can be with according to whether companion It is added about whether the management project for providing infant seat service with there is baby.In addition, management server can be based on by pipe The room unclean grade of family's input adjusts inspectoral management project.For example, being since house keeper inputs the unclean grade in room 4, when room, which is in, to sell situation, management server can add guidance and determine the whether impaired management item of facility Mesh.

Figure 16 A and Figure 16 B are the diagram for showing the illustrative methods according to exemplary implementation scheme, wherein management server Based on the sensing signal collected in room come dynamically configuration management list.

Figure 16 A be show for dynamic configuration sensor 1600, gateway 1603, management server 1605 and terminal 1607 it Between management list exemplary operation message flow chart.Terminal 1607 may include distributing to house keeper or the room inspection in room The terminal for the person of looking into.Furthermore it is possible to show that the TV of screen can execute identical operation in the room instead of terminal 1607.

At step S1610, at least one sensor 1600 in room can emit sensing signal to gateway 1603.Sense Surveying signal can indicate in response to being input to the stimulation of the sensor in room and by least one sensor 1600 in room The electric signal of generation.Later, at step S1615, gateway 1603 when being collected into electric signal, can by sensing signal and The sensor information generated by sensing signal is emitted to management server 1605 together.Sensor information may include at least one At least one of type information and location information of a sensor 1600.Sensor 1600 may include the tenant in room The sensor of the sensor and the equipment and equipment that are attached in room of terminal or wearable device.Sensor 1600 can wrap Include motion sensor, weight sensor, proximity sensor and acceleration transducer.In addition, sensor 1600 may include temperature Detection sensor, current detection sensor and access sensors.The type of listed sensor is example, and the disclosure is not It is limited to the type of listed sensor.Management server 1605 can store the sensing letter collected from the gateway 1603 in room Number.

Later, at step S1620, terminal 1607 can determination to carry out the room of housekeeping.Terminal 1607 can be with Room is determined based on the input received from terminal user.In addition, management server 1605 can be with the position of using terminal user Information detects house keeper or room inspector enters room and determination will carry out the room of housekeeping.At step S1625, Terminal 1607 can ask to carry out the management list in the room of housekeeping to management server 1605.In this example, Terminal 1607 can emit the information about request room to management server.

Later, at step S1630, management server 1605 can determine in the room for receiving the request to management list The interior project for needing housekeeping.It may include that region in room, equipment are related to equipment to need the project of housekeeping At least one of project.

Management server 1605 can generate basic pipe based on the type in the room for receiving the request to management list Manage list.This is similar with that described with reference to figure 15A and Figure 15 B.Later, management server 1605 can be according to individual room Basic management list caused by state update.Management server 1605 can use received sensing signal and sensor to believe It ceases to determine the project for needing housekeeping in room.

For example, management server 1605 can be based on the information of the sensor of emitted sensing signal, it will be in room The frequent using area of guest is estimated as higher unclean hierarchical region to determine the region for needing housekeeping, or can estimate to set Standby or equipment state is to determine the equipment or equipment that need housekeeping.

For example, management server 1605 can estimate frequency using the motion sensor on the floor or wall that are attached to room Numerous using area.In addition, management server 1605 can be obtained using the proximity sensor at the equipment of installation in the room The frequency of use and usage time information of equipment obtain equipment or equipment using the frequency of use and usage time information Use information, and estimate the frequent using area of guest.The frequent using area of guest can be estimated as by management server It is determined as management region compared with the region of high pollution grade, and by the region.

For example, management server 1605 can according to the predetermined reference value of the number for the movement for detecting motion sensor come Determine the project for needing housekeeping.When receiving the sensing signal of predetermined number or more from motion sensor, will move Equipment or equipment that sensor is attached to or the region that motion sensor is located at are determined as management project.

In addition, management server 1605 can use the sense that the weight sensor from the equipment being attached in room receives Signal is surveyed whether to estimate using equipment, the usage amount of equipment and necessary magnitude of recruitment.

In addition, management server 1605 can based on the variable quantity of the sensing signal received from weight sensor, according to Whether predetermined reference value estimation uses equipment, the usage amount of equipment and necessary magnitude of recruitment.When what is received from weight sensor When sensing signal changes predetermined value or more, management server 1605 can be by equipment or equipment that weight sensor is attached to The region being located at is determined as management project.

When the sensor of equipment and equipment of the management server 1605 out of attachment room receives sensing signal, management Server 1605 can be in the special area for needing housekeeping determined in the case of being manually entered in room without house keeper And it determines equipment and equips relevant management project, it is such as described in reference diagram 15.

In addition, management server 1605 can determine management project by estimating unclean grade.For example, management server 1605 can using in room smell sensor and micronic dust sensor come estimate the unclean grade of air and determine needs The management project of ventilation.Therefore, because the house keeper in room can not be monitored, so by adding the item that cannot be manually entered Management project of the mesh as management list, management server 1605 can more comfortably manage the environment in room.

In addition, management server 1605 is it is contemplated that end message and from the terminal or wearable device for being attached to tenant Sensor receive sensing signal and additionally determine management project.For example, management server 1605 can additionally consider room Visitor whether register and room in shiftable haulage line historical information to improve the accuracy of the estimation to the frequent using area of guest, And it can be determined using the biological information of tenant for creating the room environment for being suitable for guest.

At step S1640, management server 1605 can need the project of housekeeping to update pipe based on determining Manage list.For example, management server 1605 can add identified management project at management list.In addition, management service The upper end in stored management list can be arranged in identified management project by device 1605.At step S1645, pipe Newer management list can be emitted to terminal 1607 by reason server 1605.

In addition, when the sensing signal that sensor 1600 of the gateway 1603 not out of room is collected, management server 1605 can update management list based on the guest's setting or scheduled housekeeping handbook that are previously entered.

Figure 16 B are the diagrams for showing to determine the example of the management region in room.

When receiving sensing signal and the information of the sensor of emitted sensing signal, management server can be based on first The room template of preceding storage determines the position of the sensor of emitted sensing signal.With reference to as described in figure 16A, believe when sensing When number meeting predetermined reference value, the region that sensor can be located at by management server is determined as management region.For example, management Server receives the sensing signal for meeting predetermined reference value from the sensor at bathroom 1650, but works as management server When not receiving the sensing signal for meeting predetermined reference value from the sensor positioned at balcony 1660, management server can only will Bathroom 1650 is determined as management region.It is determined based on by the sensing signal of sensor emission in addition, management server can be used Room unclean grade determine management region.

In addition, management server can by physical region divided area and physically separated region (such as bathe Room 1650 and balcony 1660) it is determined as management region.For example, management server can only emit the presence in room 1670 The subregion for meeting the sensor of the sensing signal of predetermined reference value is determined as management region.

Management server can determine the equipment for needing housekeeping, dress based on the sensing signal received in the room The equipment, equipment and region are reflected to house keeper and the confirmable management list of room inspector by standby and region, and because This enables house keeper and room inspector to determine the part for needing housekeeping in advance, and to improve the efficiency of management.

Figure 17 is the message flow chart for showing the illustrative methods according to exemplary implementation scheme, the illustrative methods It is the sensing signal collected in the room of user information and management server based on terminal come dynamic configuration management list.

Figure 17 is gateway 1703, management server 1705 and the end shown in dynamic configuration sensor 1700, room The message flow chart of the operation of management list between end 1707.The step of step S1710 to S1740 and Figure 16 A of Figure 17 S1610 to S1640 is same or similar, and hereinafter, will describe subsequent step.

Management server 1705 can update management list at step S1740, and from terminal at step S1750 1707 receive the user information of terminal 1707.Selectively, when having emitted management list request, management server 1705 can To update management list and to the user information of 1707 requesting terminal of terminal.The user information of terminal may include terminal user Role Information.User role information may include house keeper, room inspector and administrator, and the detailed role of house keeper can be by Segment and may include the distribution information of cleaning distribution and equipment distribution.In addition, the user information of terminal may include terminal The location information of user.

At step S1760, management server 1705 can determine terminal based on the user information of the terminal received User role.Later, at step S1765, management server 1705 can be changed based on identified terminal user role Management project in management list.For example, can segment with the relevant project of user role, and can delete and user role Unrelated project.For example, when terminal user role is to execute clean house keeper, cleaning relevant item can be segmented, and can Relevant item is equipped to delete.In addition, when terminal user role is room inspector, result inspection can be managed with detailed configuration Relevant item.

In addition, management server 1705 can be changed based on the terminal user position information received at step S1750 The management project of management list.For example, management server 1705 can be based on terminal 1707 in the room position, only will be with end The management project in the adjacent region of end subscriber is included in management list.Alternatively, management server 1705 can will be with room The management project in the adjacent region of interior user is arranged at the upper end of room management list.Later, at step S1770, pipe Newer management list can be emitted to terminal 1707 by reason server 1705.By this method, by providing the terminal with as optimization Terminal user role or position and the management list changed, can effectively further execute housekeeping.

Figure 18 is to show dividing management list and being collected into multiple pipes in same room accoding to exemplary embodiment The message flow chart of the exemplary method of family.

At step S1810, room inspector and administrator terminal 1800 can emit internal affairs to management server 1801 Management request.At step S1815, management server 1801 can select N number of house keeper based on room information and room state And by management list item dividing at N number of.Management server 1801 can determine the workload or management elapsed time of house keeper, and By management list item dividing at N number of.In addition, management server 1801 can be based on house keeper in the detailed role of house keeper or room Position by management list item dividing at N number of.At step S1830, management server 1801 can will be divided into N number of Management list is emitted to room inspector and administrator terminal 1800.In addition, it is first to work as the house keeper of selection at step S1815 House keeper and when the second house keeper, management server 1801 can send out the 1/N management lists for dividing and distributing at step S1835 It is mapped to first house keeper's terminal 1803, and the 1/N management lists for dividing and distributing are emitted to the second pipe at step S1837 Family's terminal 1805.First house keeper's terminal 1803 can receive housekeeping based on 1/N management lists at step S1840 from house keeper As a result, and second house keeper's terminal 1805 can at step S1845 based on 1/N management lists from house keeper receive housekeeping knot Fruit.

When housekeeping result is emitted to management server by first house keeper's terminal 1803 and second house keeper's terminal 1805 When 1801, management server 1801 can collect the management state of progress in corresponding room at step S1850.It is received when from house keeper To housekeeping complete input when, first house keeper's terminal 1803 can at step S1855 to management server 1801 emit Housekeeping state is changed into clean request, and second house keeper's terminal 1805 can be at step S1857 to management Housekeeping state is changed into clean request by the transmitting of server 1801.Later, at step S1860, work as management service Device 1801 is received from selected N number of house keeper to be changed into clean request by housekeeping state and completes housekeeping shape When state is collected, the housekeeping state in room can be changed into and cleaned.Later, at step S1870, management server 1801 can will check that request is emitted to room inspector's terminal 1800.

Figure 19 is the message flow chart for showing example process accoding to exemplary embodiment, and room has been distributed wherein managing House keeper ask house keeper replacement, to replace house keeper.

At step S1910, when receiving the input that housekeeping is asked from room inspector and administrator, room inspection The person of looking into and administrator terminal 1900 can ask housekeeping to be emitted to management server 1901.In this example, described Request may include the information in the room for receiving request.Management server 1901 can ask at step S1915 in response to described It asks house keeper and room inspector are distributed in room according to room state, and can be at step S1920 by the room of distribution Between information be emitted to first house keeper's terminal 1903.When the first house keeper starts the housekeeping in room, management server 1901 can It is being cleaned with changing into room state to terminal input, and at step S1930, first house keeper's terminal 1903 can connect Receive the input changed to internal affairs controlled state.

Later, first house keeper's terminal 1903 can emit to management server 1901 by housekeeping at step S1935 State is changed into just in clean request, and management server 1901 can incite somebody to action at step S1940 in response to the request The housekeeping state in corresponding room, which is changed into, to be cleaned.Later, at step S1950, first house keeper's terminal 1903 can be with Work distribution, which is received, from house keeper changes request.Work distribution changes the additional allocation request that request includes the first house keeper or house keeper more Change request.In this example, first house keeper's terminal 1903 can emit house keeper at step S1953 to management server 1901 Replacement request, and management server 1901 can emit at step S1955 to room inspector or administrator terminal 1900 House keeper's replacement request.

In this example, room inspector or administrator terminal can show message and notify house keeper's replacement request.It Afterwards, room inspector or administrator are come from when room inspector or administrator terminal 1900 receive approval at step S1960 House keeper's replacement request instruction when, can at step S1965 to management server 1901 ask house keeper redistribute.In step At rapid S1970, management server 1901 can redistribute house keeper and be directed to requested room more in response to the request Change house keeper.When distributing new house keeper, management server 1901 can select house keeper, such as reference chart based on house keeper's relevant information Described in 6 S615.

Later, at step S1975, management server 1901 can be by the internal affairs of the room information of distribution and corresponding room Controlled state is emitted to second house keeper's terminal 1905.This notice is distributed while business controlled state is cleaning in the room Second house keeper's terminal.Later, it is received from the second house keeper by housekeeping shape at step S1980 when second house keeper's terminal 1905 When state changes into clean input, second house keeper's terminal 1905 can ask at step S1985 to management server 1901 Internal affairs state changes.At step S1990, management server 1901 can in response to the request change into room state It has cleaned.Later, at step S1995, management server 1901 can be asked to have checked to room inspector's terminal 1900 The correspondence room of housekeeping.

In addition, in the exemplary embodiment, describing and executing aforementioned management list generation operation and dynamically configuration management The object of the operation of the project of list is management server, and but the present disclosure is not limited thereto, and another equipment can execute institute State operation.For example, house keeper or room inspector's terminal can execute the operation.For example, when being pre-designed according to room class The room template of type and when storing it in house keeper or room inspector's terminal, house keeper or room inspector's terminal can be based on room Between template generation management list.The operation of management server is corresponding to the change of the operation of another equipment and using for this field Those of ordinary skill for will become obvious.

Figure 20 is the block diagram for the exemplary internal structure for showing server accoding to exemplary embodiment.

For example, server may include management server and include communication unit (e.g., including telecommunication circuit) 2000, Storage unit 2010 and controller 2020.

Accoding to exemplary embodiment, communication unit 2000 can be using various telecommunication circuits come when server is executed and operated Emit and receive necessary information.For example, communication unit 2000 may include that may be coupled to the gateway executed in room, house keeper The telecommunication circuit of the equipment of the function of terminal, room inspector's terminal and administrator terminal, to emit and receive about room shape State, the information of housekeeping request and housekeeping state.In addition, the telecommunication circuit of communication unit 2000 can will be by controller 2020 information for distributing to room are emitted to the inspectoral terminal of terminal and room of house keeper.In addition, communication unit 2000 is logical The information received from house keeper's terminal and room inspector's terminal can be emitted to controller 2020 by letter circuit.

Accoding to exemplary embodiment, storage unit 2010 can store necessary information when server executes operation.It deposits Storage unit 2010 can store the information received by communication unit 2000.Storage unit 2010 can store about room state, The information of the housekeeping state in housekeeping request and room.In addition, storage unit 2010 can put forward the information of storage Supply controller 2020.

Controller 2020 may include processing circuit, and the processing circuit is configured to determine that room state, be based on room House keeper is distributed to room by state, room information is emitted to house keeper's terminal, and received from house keeper's terminal and update internal affairs pipe Reason state.In addition, controller 2020 can distribute room inspector based on room state to be directed to the housekeeping of house keeper, and will Room information is emitted to room inspector's terminal.

In addition, controller 2020 can receive housekeeping request from the relevant gateway in random room, it is based at least one At least one house keeper is distributed to the room for receiving housekeeping request by a house keeper's relevant information, and is emitted to distributed house keeper Information about the room for receiving housekeeping request.

Controller 2020 can determine the information of the workload about at least one house keeper, based on about at least one house keeper The information of workload readjust the work distribution of at least one house keeper, and readjusting at least based on work distribution One house keeper emits the information about room.Controller 2020 can determine the location information of distributed house keeper, and be based on position Set the housekeeping state in information update room.Controller 2020 can be based on room type and generate and the relevant pipe of housekeeping List is managed, management list is transmitted to house keeper, and when the change for receiving management list is asked, change based on request is changed Management list.

In addition, controller 2020 can receive at least one sensing signal from least one sensor, based on reception To at least one of at least one sensing signal determine management project, and updated based on identified management project The management list generated in room.In addition, controller 2020 can receive the request to management list from terminal, from terminal The user information of terminal is received, and the user information based on terminal changes the management project of management list.

In addition, controller 2020 can estimate that tenant is frequent based on the location information for the sensor for having emitted sensing signal Using area, and frequent using area is determined as management project.In addition, controller 2020 can be by identified management item Mesh is added to management list, and changes the configuration of management list based on identified management project.

For example, terminal may include that communication unit (e.g., including telecommunication circuit) 2100, storage unit 2110, display are single Member (e.g., including display panel and driving circuit) 2120, sensor unit 2130 and controller 2140.

Accoding to exemplary embodiment, communication unit 2100 may include various telecommunication circuits, and the telecommunication circuit is configured When terminal is executed and operated to emit and receiving necessary information.For example, the telecommunication circuit of communication unit 2100 can connect To server to emit and receive the information of the housekeeping state about room state, housekeeping request and room.In addition, Information input by user can be emitted to server by the telecommunication circuit of communication unit 2100 by display unit 2120.This Outside, the information received from server can be emitted to controller 2140 by the telecommunication circuit of communication unit 2100.

Accoding to exemplary embodiment, storage unit 2110 can store necessary information when terminal executes operation.Storage Unit 2110 can store the information received by communication unit 2100.Storage unit 2110 can be stored about room state, interior The information of the housekeeping state in business management request and room.In addition, storage unit 2110 can provide the information of storage To controller 2140.

Accoding to exemplary embodiment, display unit 2120 may include display panel, and the display panel is configured as Terminal shows necessary information when executing operation.In addition, display unit 2120 may include that can receive input from the user Touch screen.For example, display unit 2120 can show the information received from server and show in response to user's input Information.For example, display unit 2120 can show the room information received from server and housekeeping solicited message, and show Show screen corresponding with the request change input of housekeeping state in room input by user.

Accoding to exemplary embodiment, sensor unit 2130 may include sensor assembly to be connect when terminal executes operation Necessary input is received, and may include at least one of the following：Such as gesture sensor, gyro sensor, magnetic Sensor, grasps sensor, proximity sensor and red, green and blue (RGB) sensor at acceleration transducer.Sensing Device unit 2130 may also include for control include at least one sensor control circuit.Accoding to exemplary embodiment, in addition to Can also include additional sensor or equipment except described diagram.

Controller 2140 may include processing circuit, and the processing circuit is configured as receiving room information from server, Room information is shown on the screen, the input for the housekeeping state for changing room is received from user, and in response to described defeated Enter the request for emitting the housekeeping state for changing room to server.In addition, controller 2140 can be configured as from clothes Business device receives room information, shows room information on the screen, and the input for the housekeeping state for changing room is received from user, And to emit to server the request for the housekeeping state for changing room in response to the input.

Furthermore, it is possible to for communication unit 2100, storage unit 2010 and controller 2140 (in corresponding with terminal Portion's structure) change and execute communication unit 2000, storage unit 2010 and the controller of the management server described with reference to figure 20 2020 operations executed.For the ordinary skill in the art it is evident that the management changed with application terminal takes The operation of business device.

Although various exemplary embodiments are described in detail above, but it is to be understood that described herein public affairs The many change and modification opened are it will become apparent to those skilled in the art that they will fall in people in the art Member spirit and scope in as defined by the appended claims the disclosure exemplary embodiment.

Claims

1. a kind of method in management room, the method includes：

At least one sensing signal is received from least one sensor；

Management project is determined based at least one of received at least one sensing signal；And

The management list generated in the room is updated based on identified management project.

2. the method as described in claim 1 further includes：

The request to management list is received from terminal；

The user information of the terminal is received from the terminal；And

User information based on the terminal received changes the management project of the management list.

3. the method as described in claim 1 further includes：

Estimate the high area of the frequency of use of tenant based on the location information of the sensor of the emitted sensing signal Domain；And

It will be determined to management project with the region of high frequency of use,

The wherein described management project includes at least one in region relevant item, equipment relevant item and equipment relevant item It is a, and determined based on the number of transmissions of the sensing signal or the variable quantity for the information transmitted by sensing signal, And

The management list generated that the room is wherein updated based on identified management project include it is following in extremely It is one few：Identified management project is added to the management list and the management is changed based on identified management project The configuration of list.

4. a kind of server being configured as management room, the server include：

Telecommunication circuit, the telecommunication circuit are configured as emitting and receiving signal；And

Controller, the controller are configured as receiving at least one sensing signal from least one sensor, and base Management project is determined at least one of received at least one sensing signal, and based on identified management item Mesh updates the management list generated in the room.

5. server as claimed in claim 4, wherein the controller is configured as asking management list from terminal reception It asks, the user information of the terminal is received from the terminal, and institute is changed based on the user information of the terminal received State the management project of management list.

6. server as claimed in claim 4, wherein the management project include region relevant item, equipment relevant item with And equipment at least one of relevant item, and be the number of transmissions based on the sensing signal or transmitted by sensing signal The variable quantity of information determine.

7. server as claimed in claim 4, wherein the controller is configured as based on having emitted the sensing signal The location information of sensor comes the high region of estimated service life frequency, and will be determined to management item with the region of high frequency of use Mesh.

8. server as claimed in claim 4, wherein the controller is configured as control at least one of the following：By institute Determining management project is added to the management list and is changed the configuration of the management list based on identified management project,

Wherein user information includes at least one of user role information and customer position information.

9. a kind of method, wherein server are configured as with the room management system administration room for including at least one terminal and gateway Between, the method includes：

It determines and the relevant room state of tenant；

House keeper is distributed into the room based on the room state；

Room information is emitted to the terminal for the house keeper for distributing to the room；And

Housekeeping state is received from house keeper's terminal and updates the housekeeping state.

10. method as claimed in claim 9, further includes：

Based on the room state room inspector is distributed for the housekeeping of the house keeper；And

The room information is emitted to room inspector's terminal,

The housekeeping state in the wherein described room includes housekeeping state and the available mode of house keeper.

11. method as claimed in claim 9, further includes：

Housekeeping request is received from the gateway corresponding to random room；

At least one house keeper is distributed to the room for receiving the housekeeping request based at least one house keeper's relevant information；With And

It will be transmitted to distributed house keeper about the information in the room for receiving the housekeeping request.

12. a kind of server being configured as with the room management system administration room for including at least one terminal and gateway, institute Stating server includes：

Telecommunication circuit, the telecommunication circuit are configured as emitting and receiving information；And

Controller, the controller be configured to determine that with the relevant room state of tenant, and based on the room state will House keeper distributes to the room, and room information is emitted to house keeper's terminal；And receive housekeeping shape from house keeper's terminal State simultaneously updates the housekeeping state.

13. server as claimed in claim 12, wherein the controller is configured as being directed to institute based on the room state The housekeeping of house keeper is stated to distribute room inspector, and the room information is emitted to room inspector's terminal.

14. server as claimed in claim 16, wherein the housekeeping state in the room include housekeeping state and The available mode of house keeper, and

The wherein described controller is configured as receiving housekeeping request from the relevant gateway in random room, based at least one At least one house keeper is distributed to the room for receiving the housekeeping request by house keeper's relevant information, and is sent out to distributed house keeper Penetrate the information about the room for receiving the housekeeping request.

15. a kind of terminal being configured as with the room management system administration room for including at least one terminal and gateway, described Terminal includes：

Display unit, the display unit determine information and show and the relevant at least one project of described information；And

Controller, the controller are configured as showing on the screen to control the display from server reception room information The room information, and receive the input for the housekeeping state for changing room and incited somebody to action in response to receiving the input The request changed to the housekeeping state in the room is emitted to server.