CN1081863C - Personalized information service system - Google Patents

Personalized information service system Download PDF

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Publication number
CN1081863C
CN1081863C CN 94115140 CN94115140A CN1081863C CN 1081863 C CN1081863 C CN 1081863C CN 94115140 CN94115140 CN 94115140 CN 94115140 A CN94115140 A CN 94115140A CN 1081863 C CN1081863 C CN 1081863C
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user
information
call
information service
signaling
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CN 94115140
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Chinese (zh)
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CN1110032A (en )
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马雅瑞·苏珊·巴考斯
克莱尔·达塞尔·巴瑞拉
埃斯特·李·达文波特
哈罗德·法里尔
巴里·诺曼·奥斯特罗夫
罗伯特·佩特雷里
苏珊·凯·索克
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美国电报电话公司
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/68Payment of value-added services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/4872Non-interactive information services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435Details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/72Finding out and indicating number of calling subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0196Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/38Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095PIN / Access code, authentication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103Memory
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13109Initializing, personal profile
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313Metering, billing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176Common channel signaling, CCS7
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13299Bus
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405Dual frequency signaling, DTMF

Abstract

提供一种高速信息服务系统,该系统使用一种在呼叫建立期间接收的唯一标识符,为信息服务用户自动地检索个人的轮廓。 Providing a high-speed information service system, which uses a unique identifier in the received call setup time, a user for the information service automatically retrieves personal profile. 该标识符唯一地辨认该用户,因此,允许在呼叫建立之后,信息检索过程很快地开始。 The identifier uniquely identify the user, thus allowing the establishment after the call, the information retrieval process soon begin. 该系统利用综合业务数据网(ISDN)的信号方式和短暂,“带外”信号方式,来改进信息检索能力。 The system utilizes Integrated Services Digital Network (ISDN) signaling and a short, "out of band" signaling to improve information retrieval capability. ISDN信号方式允许由用户请求信号的电的寻址。 ISDN signaling addressed to allow an electrical signal by a user request. 因此消除了伴随在DTMF信号处理中的延迟。 Thus eliminating associated with the DTMF signal processing delays. 使用带外信号方式进行信息服务提供者和单个信息源之间的通信,即使用一个信道处理呼叫建立和信息请求,而不是使用信息服务提供者,信息源和用户之间承载数据的信道。 Using band signaling information by the service providing communication between the individual and the information sources, i.e., using a channel processing call setup and information request, rather than using the service provider information, carrying data between the information source and the user channels.

Description

个人信息服务系统 Personal Information Service System

本发明涉及信息服务系统,特别是涉及那种处理经过电话线接收的信息请求信息服务系统。 The present invention relates to information service systems, and more particularly to the kind of information processing system of the service request information via the telephone line reception.

目前可用的信息服务系统允许用户得到用户所选择的诸如天气、运动和股票价格等方面的内容。 Currently available information service system allows users to get content selected by the user, such as weather, sports and stock prices. 有几种服务系统能够使用户通过电话线实时地得到所要求的信息。 Several service system enables a user to obtain the requested information in real time through the telephone line. 典型地,用户通过敲击电话按键发出一个双音多频率(DTMF)序列电话信号而请求信息。 Typically, users send a message requesting dual-tone multi-frequency (DTMF) telephone signals sequence by tapping the telephone keys. 这种DTMF信号被信息服务系统提供者所操作的中央处理器所接收。 This DTMF signal is received by the central processor information service system provider operates. 接着信息服务提供者仍通过DTMF信号方式,接通一个或多个电话呼叫至各种信息源,从而得到所要求的信息。 Then the information service provider via DTMF signaling is still turned on the one or more telephone calls to various information sources to obtain the required information. 然后系统服务提供者发射所要求的信息给用户。 Then the service provider information system required to transmit the user.

现在的信息检索系统,存在着几种功能的不足。 Now the information retrieval system, there is less than several functions. 特别是在从信息源处得到所要的信息之前,在信息服务提供者的用户处获得要求时,用户必须等待很长时间。 Especially before the information to be obtained from the information at the source, when the user of the information service provider to obtain the required, the user must wait for a long time. 由于信息服务提供者既要先验证用户的身份,又要接收特定的信息指令重现给用户,所以信息重现过程很慢。 Because the information service provider both must first authenticate users, but also receive specific instructions to reproduce the information to the user, so the process is very slow to reproduce information. 例如,通常用户要在进入信息检索系统之前,首先要键入一个授权码。 For example, usually before entering a user to an information retrieval system, you must first type an authorization code.

这里给出了一种高速信息服务系统。 Here is a high-speed information service system. 该系统通过响应用户标识符,克服了现有技术的缺点。 The response system a user identifier, overcomes the disadvantages of the prior art. 它能唯一地鉴别用户,自动地检索预选好要提供给用户的信息的记录。 It can uniquely identify a user to automatically retrieve preselected good record information to be provided to the user. 这种用户标识符在信息服务请求电话呼叫的建立呼叫过程中被接收。 This user identifier information service request to establish a telephone call is received during the call.

在本发明的示例性的实施例中,用户的特殊服务电话号码(例如用户的EasyReach700号码)被传送到信息服务提供者,用作用户的标识符作为建立呼叫过程的一部分,能够当呼叫一经建立时毫不延迟地开始处理。 In an exemplary embodiment of the present invention, a special service telephone number of the user (e.g., user EasyReach700 number) is transmitted to the information service provider, as part of the user identifier as an established call procedure, when a call can be established through a begin without delay processing. 这种用户标识符被用作检索唯一用户轮廓(profile),这种轮廓用来鉴别,比方说用户希望接收的信息,替换的,或者是特殊的信息轮廓,和用户所希望的帐单安排。 This unique user identifier is used to retrieve the user profile (Profile), which is used to identify the profile, for example the user wishes to receive information, replacement, or the special profile information, desired by the user, and billing arrangements.

在图中,图1是按本发明原理所构成的一个信息服务系统的框图。 In the drawings, FIG. 1 is a block diagram of an information service system constructed according to the principles of the present invention.

图2是依据本发明所构成的一个用户轮廓记录。 FIG 2 is a user profile record constructed according to the present invention.

图1是一个通信系统的框图。 FIG. 1 is a block diagram of a communication system. 在图中,从一个电话机100处发出的呼叫被传递到一个当地交换载波(LEC)交换机102处,通过一个局间交换载波(IXC)交换网络104被接通到一个信息检索网络106。 In the drawing, a call from the telephone 100 is transmitted to a local exchange carrier (LEC) 102 at the switch, through an inter-interexchange carrier (the IXC) switched network 104 is switched to information retrieval network 106 a. 位于电话机100处和IXC交换网络104处之间的交换呼叫是通过常规的电话线路上发送的。 Located exchange at call between 100 and IXC switched telephone network 104 through conventional telephone line transmission. 当然,它也不必通过LEC交换网而直接地与IXC交换网络104相连。 Of course, it does not have to be directly connected to the IXC switched network 104 through LEC switching network. 位于IXC交换网104和信息检索网络106之间的接口为“800 MegaCom Info 2”接口,它是由美国电话电报公司(AT&T)所提供的。 106 located between IXC switched network 104 and information retrieval network interface "800 MegaCom Info 2" interface, which is by the American Telephone and Telegraph Company (AT & amp; T) is provided. 正像如下所述,位于IXC交换网络104和信息检索网络106之间交换的呼叫是在PRI-ISDN信道上被发送的。 As described below, is located between the switching exchange IXC network 106 and information retrieval network 104 are transmitted in the call PRI-ISDN channel. 这种PRI-ISDN信道是由23个ISDN-B信道和一个ISDN-D信道所组成。 This PRI-ISDN channel is 23 ISDN-B channels and one ISDN-D channel components. 信息检索网络106包括一个交换机108,一个声音响应单元(VRU)110,一个数据库112,一个帐单数据收集器114,一个帐单记录收集器116和信息处理(IP)单元118和120。 Information retrieval network 106 includes a switch 108, a voice response unit (VRU) 110, a database 112, a billing data collector 114, a billing record collector 116 and information processing (IP) units 118 and 120.

VRU110,数据库112和交换机108(共同地被简称为“信息服务提供者”)一起作为一个与用户的接口运行。 VRU 110, database 112 and switch 108 (collectively referred to as "information service provider") running together as an interface with the user. 由AT&T制造的交换机118是一个专用小型交换机。 The AT & amp; T switch 118 is manufactured by a PBX. 交换机108执行位于用户,VRU110和IP单元118和120处之间能通信所要求的交换功能。 Switch 108 performs the user is located, VRU 110 and IP unit can communicate between 118 and 120 at the desired switching function. VRU110作为AT&T Conversant的语言处理器,用作与用户通信和收集由用户发出的DTMF数字码(单音)。 VRU110 as AT & amp; DTMF digital code (tone) T Conversant language processor, communicates with the user and collected as issued by the user. VRU110还能通过交换机108发送信息请求和其它命令至IP单元118和120。 VRU110 also through the switch 108 sends information requests and other commands to IP units 118 and 120.

依照本发明,数据库112为每个用户存储一个个人的信息请求轮廓(也被称为“用户轮廓”)。 According to the present invention, database 112 stores for each user a personal information request profile (also referred to as a "subscriber profile"). 对于每个与信息检索网络106相交换的呼叫,数据库112远程装入一个用户轮廓的拷贝到VRU110作为建立呼叫程序的一个部分。 For each call and information retrieval network 106 exchange, database 112 remote loading a copy of the user profile to establish a call VRU110 as a part of the program. 选择合适的用户轮廓去响应单一的用户标识符。 Select the appropriate user profile in response to a single user identifier.

IP单元118和120是本系统的构成部分。 IP units 118 and 120 constitute part of the system. 用以传递或“说”所请求的信息给用户。 For transmitting or "said," the requested information to the user. IP单元118和120示例性的用作AT&TConversant语言处理器来实现。 IP units 118 and 120 as exemplary of AT & amp; TConversant language processor. 它们与一个本地网络(LAN)122相连。 They are connected to a local network (LAN) 122. IP单元接收来自原始信息源126的数据,比如是以压缩的数字化语言。 IP units receive data from the original information source 126, such as in a compressed digitized speech. IP单元118和120通过一个信息馈线124连接到LAN122来接收数据。 IP units 118 and 120 is connected to a through LAN122 to feeder 124 receives the information data. 尽管图1中只有两个IP单元,我们应该明白有很多这种单元可以连接到交换机108上。 Although in FIG 1 only two IP units, we should understand that there are many such units can be connected to the switch 108. 在举例性的一个系统(没画出)中,每个单独的IP单元可以提供各种信息(如运动、新闻、投资、天气等)。 In one example of the system (not shown), each separate IP unit can provide various information (e.g., sports, news, investments, weather).

IP单元是两种形式,即被称为“声音”单元和“数据”单元之一种。 IP units are two forms, i.e., described as a "voice" units and "data" of the unit. 声音单元IP118提供的是连续语言信息。 IP118 provides a sound unit is a continuous linguistic information. 它很有用途,比方说,可以用来传递新闻报道。 It useful purpose, for example, can be used to deliver the news. 数据单元IP120把存储的语言与数据串在一起。 IP120 the data units stored in the data string together with the language. 例如,数据单元120可以把“XYZ股票的价格是”这句话(存储的语句)和“24和1/2”(数据)串在一起。 For example, the data unit 120 can be "XYZ stock price" this sentence (sentence storage) and "24 and 1/2" (data) strung together. 数据IP单元典型的应用是给出摇彩结果,比赛的分数和投资的价格等。 Typical applications IP data unit is given shake color results, scores and price competition and other investments. 明白了上述,这个发明的IP单元可以作为人类的助手而交替地服务于用户。 See above, IP unit of this invention can be used as a human assistant alternately serve the users. 比如说,用它可以为剧院或体育比赛卖票。 For example, you can use it to sell tickets for the theater or a sporting event.

账单数据收集器114收集由信息检索网络106提供的服务帐单信息。 Billing data collector 114 collects billing information for services provided by information retrieval network 106. 帐单数据收集器114的VRU110和数据库112接收诸如用户EesyReach700号码或接收自动号码标识符(ANI),用户所希望的帐单结算方式(在图2中讨论)和提供服务的分钟数,和申请特殊服务等级所需的特殊帐单率。 VRU110 Billing data collector 112 and base 114 such as receiving user EesyReach700 number or automatic number identifier received (the ANI), invoicing the user desired manner (discussed in FIG. 2) and the number of minutes of service provided, and applications special special billing rates required service levels. 帐单数据收集器114按常规方法把这些信息收集在一起产生呼叫帐单的记录。 Billing data collector 114 according to a conventional method to collect information together to produce a call billing record. 这些呼叫帐单记录被提供给常规的帐单记录收集器116。 These conventional call billing records are provided to a billing record collector 116.

图2是依据本发明的原则所建立的一个用户轮廓。 FIG 2 is a user profile according to the principles of the present invention is established. 这个用户轮廓包括一个“用户标识符”。 This user profile includes a "user identifier." 它存贮一个唯一的用户标识符,象用户的特殊服务电话号码(比如用户的EasyReach700号码)或者用户的ANI,和一个“轮廓数据”区202,这个区域存储一些符号用来辨认用户所需要接收的信息。 Which stores a unique subscriber identifier, such as the telephone number of the subscriber's special services (such as the user's EasyReach700 number) or the user ANI, - and a "contour data" area 202, the area for storing the number of symbols used to identify the user needs to receive Information. 用户轮廓可以包括一个或多个专用的个人身份号码(PINS)204,206,208。 User profile may include one or more dedicated personal identification numbers (PINS) 204,206,208. 它们相应地激活专用的轮廓210,212和214。 Accordingly, they activate the special contours 210, 212 and 214. 特殊轮廓区210、212和214把可变块数据指定给存储在块数据区202中的数据。 Specially contoured region 210, 212 and 214 of the variable data assigned to the data blocks stored in the block data area 202. 这个特殊的轮廓允许用户进行维护,比方说,第一个轮廓202可以作为个人使用,第二个轮廓210可以作为商用(由PIN204激活),和第三个轮廓212用以国外旅行时使用(由PIN206激活)。 This special profile allows the user to maintain, say, a first contour 202 may be used as a personal, a second profile 210 may be used as a commercial (activated by PIN204), and a third profile 212 for use when traveling abroad (by the PIN206 activation). 特殊区214可以指定为可用于向用户附加收费的高级信息服务区。 214 can be designated as a special area for advanced information services to the user area additional charges. 用户轮廓还可以包括一个数据区220,这个数据区存储的信息由信息服务提供者使用,比如说市场阶段数据。 User profile may also include a data area 220, the information stored in the data area of ​​the information provided by the service provider to use, market phase data for example. “帐单选择”区222可以用以指示用户的帐单选择方式。 "Billing Select" area 222 can be used to indicate the subscriber's billing method. 也就是,用于信息检索服务,帐单是否作为LEC帐单的一部分,进行分期付款,用户采用信用卡或是用别的合适的付款方式。 That is, for the information retrieval service, billing, whether as part of the LEC billing, installments, by credit card or use other user the appropriate payment.

轮廓数据区202用来指示每次轮廓起作用时,传给用户的一个或多个数据项目。 Profile data area 202 for indicating each time the profile function, a user to pass one or more data items. 每个数据项目由唯一的数据单元标识符或者符号来鉴别。 To identify each data item by a unique data element identifier or symbol. 例如,AT&T的股票价格用符号420219辨别,纽约的天气由符号501223辨别。 For example, AT & amp; T's stock price discrimination by the symbol 420219, the weather in New York by the symbol 501,223 discern. 洛杉矶的天气由501256辨别。 Weather Los Angeles by 501,256 to identify. 正如下面所述,VRU110发出这种辨别符(通过ISDN-D信道)到IP单元118和120其中之一。 As described below, VRU110 issue such discrimination symbols (via ISDN-D channel) to one of IP units 118 and 120 therein. 这样这个合适的IP单元可以通过一个ISDN-B信道提供数据给用户。 Such that the appropriate IP unit can provide data to the user via an ISDN-B channel. 由于VRU110以一个二进制字的方式发射这种符号,所以比DTMF系统的运行具有优越性。 Since VRU110 transmit symbols to a binary word of this way, there is an advantage of operating system DTMF ratio. DTMF系统必须发送一个符号作为DTFMF单音的序列。 The system must send a DTMF symbol as a sequence of tones DTFMF.

再一次回到图1,叙述一下本发明的信息检索系统的运行过程。 Returning to Figure 1 again, the process operation is described about the information retrieval system of the present invention. 由IXC交换网络104发出的信息服务呼叫被传送到交换机108处。 IXC switched network 104 sent by the information service call is routed to the switch 108. 它通过ISDN-B信道,从用户传递给VRU110。 It is transmitted from the user through VRU110 to ISDN-B channel. 依照本发明,VRU110使用在建立呼叫过程中由交换机108所选择的信息,进入数据库112而得到用户轮廓。 According to the present invention, the VRU 110 uses the information during call setup selected by the switch 108, and access to the database 112 to obtain the user profile. 进一步,VRU110能更好地使用能唯一确定用户的信息,象用户的EasyReach700号码,在呼叫的早期阶段,访问数据库112。 Further, VRU 110 can be used to better determine the user's unique information, like user EasyReach700 number, in the early phase of the call, access the database 112. 在任何信息提供给用户或用户收集到DFMF数字之前,VRU110就使用这种唯一的标识符而得到用户的轮廓。 Before being supplied to the user or to collect any information in the digital DFMF, VRU 110 uses this unique identifier to obtain the subscriber's profile. 因此加速了用户信息请求的处理。 Thus accelerating the user information request.

当处理一个信息服务请求电话呼叫时,自动地传递到信息检索系统106的一个唯一的用户信息标识符可以被很好地用以提供一个系统安全要素。 When processing an information services request telephone call, automatically transmitted to the information retrieval system 106, a unique identifier of the user information may be used to provide a well system security element. 例如,如何进入信息检索系统可以被限制在一个预先决定的平台进入,比如从AT&T EasyReach700平台进入。 For example, how to enter the information retrieval system can be limited to a predetermined internet enters such from AT & amp; T EasyReach700 into the internet. 用这种方式使用用户标识符,消除了需要询问用户授权码。 The user identifier in this way, eliminating the need to ask the user authorization code. 因此进一步简化并加速信息传递给用户。 Thus further simplifying and speeding the information delivery to the user.

由于已经得到了一个用户轮廓的拷贝,VRU110通过交换机108和IXC交换网络104响应用户。 Having obtained a copy of a user profile, VRU110 switched network in response to the user 104 via switch 108 and IXC. 在举例性的实施例中,VRU110列举用户的轮廓,并且需要从用户输入信息。 In the illustrative embodiment embodiment, VRU 110 include user profile and to enter information from a user. 这个输入可以鉴别菜单的选项。 This input options menu can be identified. 一个菜单可很典型地给用户以下选项:(1)收听由用户轮廓所指定的信息。 A typical menu can give users the following options: (1) listening to information specified by the user profile. (2)在没有事先编程的用户轮廓中浏览信息服务内容(也称为“浏览方式”),或(3)执行象在用户轮廓中加进或消除信息项或者是浏览用户轮廓的管理功能。 (2) browse information services without prior programming of the user profile (also referred to as "browsing"), or (3) perform as add or eliminate items of information or view user profile management functions in the user profile. 用户选择菜单项使用常规的DTMF信号。 Users select menu items using conventional DTMF signals.

当用户选择收听某个轮廓时,(象天气、运动分数等)。 When users choose to listen to a profile (such as weather, sports scores, etc.). VRU110通过交换机108传出一个呼叫到合适的IP单元,象图中的118单元。 VRU110 outgoing call through the switch 108 to an appropriate IP unit, as unit 118 of FIG. 象下面所述,在PRI-ISDN一信道电路上,用诸如ISDN呼叫控制协议(Call Control Protocol)Q.931传出呼叫。 As described below, on a PRI-ISDN channel circuit for a call control protocol such as ISDN (Call Control Protocol) Q.931 outgoing calls. 同时,通过一个ISDN-B信道,交换机108把用户直接地与IP单元118连接起来,从而促进数据的高速传递。 Meanwhile, a ISDN-B channels, the user switch 108 is directly connected to the IP unit 118 to facilitate high-speed data transfer. (VRU110可以通过B信道与用户相连,也可以分接,让用户通过B信道与IP单元118相连)。 (VRU 110 may be connected to the user by channel B, it can be tapped, so that the user is connected through the B channel 118 and IP unit). IP单元118通过B信道把信息传递给用户。 IP units 118 passes through the B channel information to the user. 在信息传递给用户以后,IP单元118发出一信息给VRU110指出发送已经完成。 After the transmission of information to users, IP unit 118 sends a message to the transmission has been completed VRU110 noted. 这样VRU110就可去掉与IP单元118的连接(当维持VRU110和用户之间的B信道连接时)。 Such VRU110 can be removed and connected to IP unit 118 (while maintaining the B-channel connection between the user and the VRU110). VRU110于是同IP单元120建立一个新的连接,如果需要的话,可以传递在用户轮廓中的附加数据项目信息。 VRU110 then establish a new connection with IP unit 120, if desired, additional data can be transferred items of information in the user profile. 当在轮廓中规定的所有这些信息都被传递完成以后,VRU110最好使用户返回到菜单处。 When all information specified in the profile are passed completed, VRU110 preferably returns the user to the menu.

通过B信道把用户与IP单元连接起来,使得用户可以更好地控制信息检索过程。 The user connects to the IP unit via a B-channel, so that the user can better control the information retrieval process. 连接起B信道使用户直接地把DTMF信号传递给IP单元118。 B channels from connection enables the user to pass directly to IP unit 118, DTMF signal. 当用户在“浏览”方式收听信息时,用户能够给IP单元一个信号使它一些新的数据项加入用户轮廓中。 When users listen to messages in the "browse" mode, the user can signal the IP unit makes a number of new items added to the user profile. 同时,用户还可以直接与IP单元进行通讯去控制信息的传递。 Meanwhile, the user may also communicate directly with the IP unit to control the transfer of information. 例如,用户可以给出一个信号使IP单元暂停,重复一个完整的数据单元,重复一个单元被选择的一个部分,或者是终止信息描述并且返回控制VRU110。 For example, a user can give a signal that the IP unit to pause, repeat an entire data element, repeat a portion of a unit is selected, or to terminate and return control information describing VRU110.

正像上面所述,VRU110使用带外、与呼叫相关的短暂信号方式与IP单元进行通信。 As outside the above, VRU 110 using a belt, temporary signaling associated with the call with the IP unit to communicate. 特别地,VRU110使用一个ISDN-D信道发出指令给IP单元118,从而获得用户所需的信息。 In particular, VRU 110 using an ISDN-D channel issuing instructions to IP unit 118 to obtain the information desired by the user. 之所以在这里把D信道信号方式称为“呼叫相关、短暂信号方式”,是因为每次VRU110与不同的IP通讯时,它建立并拆去B信道。 The reason here the D channel signaling is known as "call-related, temporary signaling" because every time VRU110 with different IP communications, it builds and remove the B channel. 甚至当用户终止呼叫时,VRU110还能使B信道与用户保持着联系。 Even when the user terminates the call, VRU110 B channel also enables the user to maintain contact.

带外、呼叫相关、短暂的信号方式技术比带内DTMF信号方式技术更值得信赖。 Band, call-related, transient signaling technology is more reliable than in-band DTMF signaling techniques. 比如,由于DTMF信号的人类语言仿效(通常被称之为“谈话中断”)的原因。 For example, due to human language to emulate DTMF signals (commonly referred to as "interrupt the conversation") reasons. 带内的DTMF信号更容易出错。 DTMF signal band is more prone to error. 而由于一个ISDN信息的数字信号是在声频以外被发送的,不可能被错成DTMF单音。 And because an ISDN digital signal information is sent outside the audio, it can not be mistaken as DTMF tones.

带外,呼叫相关、短暂信号方式技术还能够允许特殊专用的信息和命令通过VRU110和IP单元而不中断数据由IP单元到用户的传递。 Band, call-associated, temporary signaling techniques also allow specific commands and specific information and IP VRU110 unit without interrupting the data transfer from the IP unit to the user. 这就克服了上述信息检索系统带内DTMF信号方式技术的不足。 This overcomes the deficiencies of the inner information retrieval system with DTMF signaling technology. 这种技术要求诸如特殊专用的数据等控制指令只有在呼叫暂停阶段(象数据还没有被传递到用户)被传递。 This technique requires special control instruction data such as private calls only in the suspending phase (image data has not been delivered to the user) is transmitted. 由于带外信号方式能够实时在VRU110和IP单元118之间传递信息,所以它大大加速信息检索的速度。 Because in-band signaling can be VRU110 and IP unit 118 to transmit information between the real-time, it greatly accelerate the speed of information retrieval. 同时带外信号方式还能使位于VRU110和IP单元118的信号,位于VRU110和用户之间的信号,位于IP单元118和用户之间的信号同时出现。 Meanwhile band signaling also enables the signal is in VRU110 and IP unit 118, and the signal located between the VRU110 user at IP unit 118 and the signal between the user simultaneously. 信息服务提供者与用户通信采用一个信道,它和信息源通信采用不同的信道,采用D信道在这种方式下执行短暂信号方式任务优于使用DTMF信号方式。 Information service provider communicates with the user using a channel, and information sources which use different communication channels, using the D channel performs temporary signaling tasks in this manner over the use of DTMF signaling. 由于在数据处理过程中不需要长时间的暂停,能更快地进行信息检索。 Since no long pauses in the data processing, information retrieval can be performed quickly. 采用用户标识符把它与用户轮廓自动鉴别符合并一起,短暂信号方式技术能使用户无手的操作。 Using the user identifier with the user profile that automatically identifies and meet together, the user temporary signaling technology allows hands-free operation.

很明显,在这种技术中的普通技术人员,在不致于脱离本发明范围内,对所描述的实施例可以进行其它修正。 Obviously, in this technique of ordinary skill in the art, as not departing from the scope of the invention, the described embodiments may be other modifications. 例如,除了在建立呼叫中接收一个唯一的用户标识符之外,VRU110还可以从建立呼叫的信息中拷贝其它信息,这样使VRU110去完成一些特殊的信息处理功能。 For example, in addition to receiving a unique user identifier in the call establishment addition, VRU 110 may also copy other information from the call setup information, so that the VRU 110 to complete the special information processing function. 例如VRU110可以用电话机100的ANI自动地给用户提供地区的天气预报。 For example VRU110 can be automatically provided to the user with a weather forecast area ANI telephone 100. 在该区中用合适的数据单元标识符从ANI传到IP单元的始发呼叫。 With the appropriate data in the area unit identifier transmitted from the originating ANI IP call unit. 同时我们还应明白,“电话呼叫”和“声音”通信中广义地组合在一起的,并且它还可以包括诸如多媒体(声音和图像)通信等。 We should understand that "telephone calls" and "voice" communications are combined together broadly, and it may also include information such as multimedia (voice and video) communications.

Claims (3)

1.一种应用于信息服务系统的方法,这种信息服务系统响应于用户通过电信网络发出的一个信息服务请求电话呼叫而提供不同类型信息给用户,该方法包括以下步骤:根据用户的个人偏好,存储一个辨认要提供给用户预选类型信息的记录;在电信网络中,建立通过拔打指定给用户的唯一电话号码,而启动信息服务请求电话呼叫的用户身份,该用户身份确定于用户的唯一电话号码;相关通过用户唯一电话号码建立的用户身份与相应存储的记录,以在完成用户向信息服务系统启动的“呼叫建立”之前,建立启动信息业务请求电话呼叫的用户个人偏好;在建立用户的个人爱好之后,完成建立用户向信息业务系统启动的呼叫建立,使得用户根据用户的个人偏好接收信息。 1. A method applied to an information service system, such information service system in response to an information service issued by a user through a telecommunication network to provide different types of information to a user requesting a telephone call, the method comprising the steps of: the user's personal preference storing a record preselected by the user to identify the type of information to be provided to; in a telecommunications network, the establishment assigned to the user via dial the unique telephone number, and information services to start a phone call requesting user's identity, the user determines the user's unique identity telephone number; related user a unique phone number to establish user identity with the corresponding storage of records, user's personal order before the start of the information service system in the complete user "call setup", the establishment of start-up information service request telephone call preferences; establish user after a personal hobby, complete the establishment of a user-initiated call setup information to business systems, enabling users to receive information based on the user's preference personal.
2.根据权利要求1的方法,其特征在于,在信息服务系统中存储记录。 2. The method according to claim 1, wherein the service information stored in the recording system.
3.根据权利要求1的方法,其特征在于,在完成用户向信息服务系统启动的叫建立之后,自动检索相应于用户个人偏好的信息。 3. The method according to claim 1, wherein, after the completion of a user initiated call setup to the information service system automatically retrieves information corresponding to the user's personal preferences.
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EP0643541B1 (en) 2002-02-27 grant
DE69429955D1 (en) 2002-04-04 grant
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EP0643541A3 (en) 1996-02-07 application
CA2128306A1 (en) 1995-03-15 application
JP3357199B2 (en) 2002-12-16 grant
US5694459A (en) 1997-12-02 grant
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DE69429955T2 (en) 2002-08-14 grant
EP0643541A2 (en) 1995-03-15 application

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