CN1081863C - Personalized information services system - Google Patents

Personalized information services system Download PDF

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Publication number
CN1081863C
CN1081863C CN94115140A CN94115140A CN1081863C CN 1081863 C CN1081863 C CN 1081863C CN 94115140 A CN94115140 A CN 94115140A CN 94115140 A CN94115140 A CN 94115140A CN 1081863 C CN1081863 C CN 1081863C
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CN
China
Prior art keywords
user
information
information service
unit
vru110
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Expired - Fee Related
Application number
CN94115140A
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Chinese (zh)
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CN1110032A (en
Inventor
马雅瑞·苏珊·巴考斯
克莱尔·达塞尔·巴瑞拉
埃斯特·李·达文波特
哈罗德·法里尔
巴里·诺曼·奥斯特罗夫
罗伯特·佩特雷里
苏珊·凯·索克
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AT&T Corp
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AT&T Corp
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Publication date
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Publication of CN1110032A publication Critical patent/CN1110032A/en
Application granted granted Critical
Publication of CN1081863C publication Critical patent/CN1081863C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/68—Payment of value-added services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0196—Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095—PIN / Access code, authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13109—Initializing, personal profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313—Metering, billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13299—Bus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405—Dual frequency signaling, DTMF

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

A high-speed information service system is provided which uses a unique identifier received during call setup to retrieve automatically a personalized profile for an information service subscriber. The identifier uniquely identifies the subscriber, thereby allowing the information retrieval process to begin immediately after the call is setup. The system utilizes Integrated Services Digital Networks (ISDN) signaling and temporary, 'out-of-band' signaling to improve information retrieval capability. ISDN signaling permits electronic addressing of information requested by the subscriber, thereby eliminating the delays which accompany DTMF signal processing. Communications between an information service provider and an individual information source are conducted using out-of-band signaling. That is, call setup and information request are processed using a channel other than the channel which carries data between the information service provider, the information source and the subscriber.

Description

Personalized information services system
The present invention relates to information service system, particularly relate to the information request information service system that the sort of processing receives through telephone wire.
The information available service system allows the user to obtain the user-selected content such as aspects such as weather, motion and stock prices at present.There are several service systems can make the user obtain desired information in real time by telephone wire.Typically, the user sends a dual tone multi-frequency (DTMF) sequence telephone signal and solicited message by knocking telephone key-press.This dtmf signal is received by the operated central processing unit of information service system supplier.Then the information service provider connects one or more calls to various information sources, thereby obtains desired information still by the dtmf signal mode.The system service supplier launches desired information to the user then.
Present information retrieval system exists the deficiency of several functions.Particularly before obtaining desired information from information source, when information service provider's user located to obtain to require, the user must wait for for a long time.Because the information service provider should verify user's identity earlier, receive the information specific instruction again and reappear to the user, so the information playback process is very slow.For example, the user will at first will key in an authorization code before entering information retrieval system usually.
Here provided a kind of high speed information service system.This system has overcome the shortcoming of prior art by the response user identifier.It can differentiate the user uniquely, and the recording of information that will offer the user is chosen in retrieval automatically in advance.This user identifier is received setting up in the calling procedure of information service request call.
In exemplary embodiment of the present invention, user's special service telephone number (for example user's EasyReach700 number) is sent to the information service provider, the part of calling procedure is set up in the identifier conduct that is used as the user, can work as to call out to begin without delay to handle when setting up.This user identifier is used as retrieval unique user profile (profile), and this profile is used for differentiating, for example the user wishes the information that receives, replacement, or special information profile and the desirable bill arrangement of user.
In the drawings, Fig. 1 is the block diagram of an information service system constituting by the principle of the invention.
Fig. 2 is a user profile record that constitutes according to the present invention.
Fig. 1 is the block diagram of a communication system.In the drawings, the calling of sending from a telephone set 100 is passed to a local exchange carrier (LEC) switch 102 places, is pulled to an information retrieval network 106 by an interoffice exchange carrier (IXC) switching network 104.On being telephone line by routine, the switched call between telephone set 100 places and IXC switching network 104 places sends.Certainly, it also needn't directly link to each other with IXC switching network 104 by the LEC switching network.Interface between IXC switching network 104 and information retrieval network 106 is " 800 MegaCom Info 2 " interface, and it is by (the AT﹠amp of American Telephone and Telegraph Company; T) provided.Erect image is as described below, and the calling of exchange is sent out on the PRI-ISDN channel between IXC switching network 104 and information retrieval network 106.This PRI-ISDN channel is made up of 23 ISDN-B channels and an ISDN-D channel.Information retrieval network 106 comprises 114, one billing record gatherers 116 of 112, one billing data gatherers of 110, one databases of 108, one voice response units of a switch (VRU) and information processing (IP) unit 118 and 120.
VRU110, database 112 and switch 108 (jointly being called " information service provider " for short) are together as an interface operation with the user.By AT﹠amp; The switch 118 that T makes is PBXs.Switch 108 is carried out and is positioned at the user, the desired function of exchange of communicating by letter between VRU110 and IP unit 118 and 120 places.VRU110 is as AT﹠amp; The language processor of T Conversant is used as the DTMF digital code of being sent by the user with telex network and collection (single-tone).VRU110 can also send information request by switch 108 and order to IP unit 118 and 120 with other.
According to the present invention, database 112 is each user storage information request profile of people (being also referred to as " user profile ") one by one.For the calling that each and information retrieval network 106 exchange mutually, the database 112 long-range user profiles of packing into copy VRU110 to as setting up a part of calling order.Select suitable user profile to remove to respond single user identifier.
IP unit 118 and 120 is component parts of native system.Give the user in order to transmission or " saying " institute information requested. IP unit 118 and 120 exemplary as AT﹠amp; The TConversant language processor is realized.They link to each other with a local network (LAN) 122.The IP unit receives the data from original information source 126, such as being digital language with compression.IP unit 118 and 120 is connected to LAN122 by an information feeder line 124 and receives data.Although have only two IP unit among Fig. 1, we should be understood that a lot of this unit can be connected on the switch 108.In a system (not drawing) of illustrative, each independent IP unit can provide various information (as motion, news, investment, weather etc.).
The IP unit is two kinds of forms, promptly is called as a kind of of " sound " unit and " data " unit.Voice unit (VU) IP118 provides connected speech information.It is the way of great use, for example, can be used for transmitting news report.The language of data cell IP120 storage and serial data are together.For example, data cell 120 can be in the same place " price of XYZ stock is " the words (statement of storage) and " 24 and 1/2 " (data) string.Data I P unit typical application is to provide to shake color result the mark of match and the price of investment etc.Understood above-mentionedly, the IP unit of this invention can be used as human assistant and alternately serves the user.Such as, can sell ticket for theater or sports tournament with it.
Billing data gatherer 114 is provided by the service bill information that is provided by information retrieval network 106.The VRU110 of billing data gatherer 114 and database 112 receive such as user EesyReach700 number or receive ANI symbol (ANI), the desirable bill clearing form of user (in Fig. 2, discussing) and the number of minutes and the application special service grade required special bill rate of service are provided.Billing data gatherer 114 produces the record of calling out bill to these information gatherings according to a conventional method together.These are called out billing record and are provided for conventional billing record gatherer 116.
Fig. 2 is a user profile of setting up according to principle of the present invention.This user profile comprises one " user identifier ".It stores a unique user identifier, resemble user's special service telephone number (such as user's EasyReach700 number) or user's ANI, with one " outline data " district 202, some symbols of this area stores are used for recognizing the information of the required reception of user.User profile can comprise the PIN (PINS) 204,206,208 of one or more special uses.They correspondingly activate special-purpose profile 210,212 and 214.Specific profile district 210,212 and 214 is assigned to the data that are stored in the blocks of data district 202 to the variable-block data.This special profile allows user to safeguard, for example, first profile 202 can be used as the individual and uses, and second profile 210 uses (being activated by PIN206) when can be used as commercialization (being activated by PIN204) and the 3rd profile 212 in order to overseas travelling.Special section 214 can be appointed as the high-level information service area that can be used for to user's extra charges.User profile can also comprise a data field 220, and the information of this data area stores is used by the information service provider, such as the market phase data." bill selection " district 222 can be in order to indication user's bill selection mode.Just, be used for information retrieval service, whether bill as the part of LEC bill, pays by instalments, and the user adopts credit card or with other suitable Payment Methods.
Outline data district 202 is used to refer to each profile when working, and passes to one or more data items of user.Each data items is differentiated by unique data unit identifiers or symbol.For example, AT﹠amp; The stock price of T distinguishes that with symbol 420219 weather in New York is distinguished by symbol 501223.The weather in Los Angeles is distinguished by 501256.As following described, VRU110 send this distinguish symbol (by the ISDN-D channel) to IP unit 118 and 120 one of them.This suitable IP unit can provide data to the user by an ISDN-B channel like this.Because VRU110 launches this symbol in the mode of a binary word, so have superiority than the operation of DTMF system.The DTMF system must send the sequence of a symbol as the DTFMF single-tone.
Get back to Fig. 1 again, narrate the running of information retrieval system of the present invention.The information service calling of being sent by IXC switching network 104 is sent to switch 108 places.It passes to VRU110 by the ISDN-B channel from the user.According to the present invention, VRU110 uses in setting up calling procedure by switch 108 selected information, enters database 112 and obtains user profile.Further, VRU110 can use the unique definite user's of energy information better, resembles user's EasyReach700 number, at the commitment of calling out, accessing database 112.Offer before user or user collect the DFMF numeral in any information, VRU110 obtains user's profile with regard to using this unique identifier.Therefore quickened the processing of user information request.
When handling an information service request call, a unique user profile identifier that automatically is delivered to information retrieval system 106 can be by well in order to provide a system safety key element.For example, how to enter information retrieval system and can be limited in a platform that is predetermined and enter, such as from AT﹠amp; T EasyReach700 platform enters.Use user identifier in this way, having eliminated needs the inquiry user authorization code.Therefore further simplification and acceleration information pass to the user.
Owing to obtained the copy of a user profile, VRU110 is by switch 108 and IXC switching network 104 response users.In the embodiment of illustrative, VRU110 enumerates user's profile, and need be from user's input information.This input can be differentiated the option of menu.A menu can very typically be given the following option of user: listen to by the specified information of user profile (1).(2) browsing information service content (being also referred to as " browsing mode ") in the user profile that does not have programming in advance, or (3) execution resembles the management function of adding or eliminating item of information or browse user profile in user profile.User's choice menus item uses conventional dtmf signal.
When the user selects to listen to certain profile, (resembling weather, sports scores etc.).VRU110 spreads out of one by switch 108 and calls out suitable IP unit, resembles the Unit 118 among the figure.Resemble following describedly, on PRI-ISDN one channel circuit, use such as isdn call control protocol (Call Control Protocol) and Q.931 spread out of calling.Simultaneously, by an ISDN-B channel, switch 108 directly couples together the user with IP unit 118, thereby promotes the high-speed transfer of data.(VRU110 can link to each other with the user by the B channel, also can tap, allow the user pass through the B channel and link to each other with IP unit 118).IP unit 118 passes to the user to information by the B channel.After information passed to the user, IP unit 118 sent an information and points out to send to VRU110 and finish.VRU110 just can remove and being connected of IP unit 118 (when keeping B channel between VRU110 and the user and connect) like this.So VRU110 sets up a new connection with IP unit 120, if necessary, can be delivered in the additional data item information in the user profile.After all these information of stipulating in profile were all finished by transmission, VRU110 preferably made the user turn back to the menu place.
By the B channel user and IP unit are coupled together, make user's control information retrieving better.Having connected the B channel makes the user directly pass to IP unit 118 to dtmf signal.When the user " browsing " when mode is listened to information, the user make it can for the signal in IP unit some new data item add in user profiles.Simultaneously, the user can also be directly and the IP unit carry out the transmission that control information is gone in communication.For example, the user can provide a signal suspends the IP unit, repeats a complete data cell, repeat a selecteed part in unit, or control VRU110 is described and returned to termination message.
Described above the erect image, VRU110 uses band outer, relevant with calling transient signals mode and IP unit to communicate.Especially, VRU110 uses an ISDN-D channel to send instruction and gives IP unit 118, thereby obtains the required information of user.Why D channel signal mode being called " call out relevant, transient signals mode " here, is because each VRU110 during with different IP communication, and its foundation also removes the B channel.Even when user's end call, VRU110 can also make B channel and user keep getting in touch.
The aspect technology that band is outer, calling is relevant, of short duration is more credible than dtmf signal mode technology in the band.Such as, because the reason of (being referred to as " talk and interrupt " usually) imitated in the human language of dtmf signal.Easier the makeing mistakes of dtmf signal in the band.And, can not be become the DTMF single-tone by mistake because the digital signal of an ISDN information is sent out beyond audio frequency.
Outside the band, call out information relevant, that transient signals mode technology can also allow special special use and order and do not interrupt data by of the transmission of IP unit to the user by VRU110 and IP unit.This has just overcome the deficiency of dtmf signal mode technology in the above-mentioned information retrieval system band.The control commands such as data of this specification requirement such as special special use are only transmitted in the call packing stage (image data is not passed to the user).Because out band signalling is transmission information between VRU110 and IP unit 118 in real time, so it quickens the speed of information retrieval greatly.Out band signalling can also make the signal that is positioned at VRU110 and IP unit 118 simultaneously, the signal between VRU110 and user, and the signal between IP unit 118 and user occurs simultaneously.A channel is adopted in information service provider and telex network, and it is communicated by letter with information source and adopts different channels, adopts the D channel to carry out transient signals mode task in this manner and is better than using the dtmf signal mode.Owing in data handling procedure, do not need long time-out, can carry out information retrieval quickly.Adopt user identifier that it is merged with the automatic authenticator of user profile, transient signals mode technology can make the user not have the operation of hand.
Clearly, the those of ordinary skill in this technology in being unlikely the disengaging scope of the invention, can carry out other correction to described embodiment.For example, except receiving in setting up calling the unique user identifier, VRU110 can also copy out of Memory from set up the information of calling out, make VRU110 go to finish some special information processing functions like this.For example VRU110 can automatically provide the weather forecast in area with the ANI of telephone set 100 to the user.In this district, pass to the originating call of IP unit from ANI with the suitable data element identifier (element ID).Simultaneously we broadly combine in will be further appreciated that " call " and " sound " communicating by letter, and it can also comprise and communicating by letter such as multimedia (sound and image) etc.

Claims (3)

1. method that is applied to information service system, this information service system provides different types of information to the user in response to the user by the information service request call that communication network sends, and this method may further comprise the steps:
According to user's individual preference, store the record that an identification will offer user's preliminary election type information;
In communication network, set up by dialing the unique telephone number that is assigned to the user, and the user identity of log-on message service request call, this user identity is determined at unique telephone number of user;
The relevant user identity of setting up by the unique telephone number of user and the record of respective stored with finishing the user to " call setup " of information service system startup before, set up the individual subscriber preference of log-on message service request call;
After setting up user's personal preference, finish and set up the user to the call setup that telematics system starts, make the user receive information according to user's individual preference.
2. according to the method for claim 1, it is characterized in that stored record in information service system.
3. according to the method for claim 1, it is characterized in that finish the user after crying of information service system startup set up, retrieval is corresponding to the information of individual subscriber preference automatically.
CN94115140A 1993-09-14 1994-09-08 Personalized information services system Expired - Fee Related CN1081863C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12112393A 1993-09-14 1993-09-14
US121,123 1993-09-14

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Publication Number Publication Date
CN1110032A CN1110032A (en) 1995-10-11
CN1081863C true CN1081863C (en) 2002-03-27

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US (1) US5694459A (en)
EP (1) EP0643541B1 (en)
JP (1) JP3357199B2 (en)
CN (1) CN1081863C (en)
CA (1) CA2128306C (en)
DE (1) DE69429955T2 (en)

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US5694459A (en) 1997-12-02
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JP3357199B2 (en) 2002-12-16
CN1110032A (en) 1995-10-11

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